Retail Operations Manager

Animal charities are the number one cause in our area. And the most popular way to support them? Donating items. Could you harness that passion to take our charity retail and ecommerce to the next level in the name of animal welfare?

We’re looking for a driven and experienced Charity Retail Operations Manager to lead and inspire our team across shops and ecommerce platforms. If you thrive on crafting strategies, building strong teams, and delivering measurable results, this is the role for you.

The pandemic pet boom, poor breeding practices and the rising cost of living mean that rescue centres, like Bath Cats and Dogs Home, are contending with unprecedented numbers of animals with complex medical and behavioural problems. 

Now, more than ever, we need the support of the community around us to ensure that every cat and dog has the opportunity to enjoy a healthy life and a happy home.

As Retail Operations Manager, you’ll collaborate with the Head of Fundraising & Trading to deliver strategies that increase income and efficiency. You’ll oversee the day-to-day running of retail operations, manage staff and volunteers, and ensure high standards in everything from merchandising to donation handling.

In return, you’ll play a key role in a passionate and ambitious team. You’ll make a tangible difference to the lives of animals and the people who love them.

We commit to being kind, inspirational, dedicated, open and honest, and expert. If our values match your own, and you are inspired by the work that we do, then we’d love to hear from you.