Quality and Safeguarding Officer (Part time)

About Aurora Nexus
Aurora Nexus is a South London-based charity providing Supported Living, Outreach, and Day Services for individuals with Autism and Learning Disabilities. Every day, we support approximately 140 people to build skills for greater independence. With 240 staff across three London boroughs, we help people develop essential life skills, access employment, training, and education opportunities, and live their best lives through a person-centred approach.

About the Role
In this newly created role, you will ensure high standards of quality and compliance across our supported living services. Your key responsibilities will include conducting quality audits in services and online, ensuring adherence to Care Quality Commission (CQC) regulations and internal standards, and driving continuous improvement.

You will produce detailed and timely reports, contribute to service improvement plans, and provide guidance to managers on quality and safeguarding matters. By maintaining up-to-date audit records and assisting with quarterly reports, you will help track progress and identify areas for improvement. You will support services in preparing for regulatory inspections and collaborate with colleagues to uphold and enhance the highest standards of care.

Primarily based in our services in Lewisham, Southwark and Bromley, and at our Head Office in Deptford. The majority of work will require being on-site.

Key Responsibilities

• Conduct quality audits of services, systems, and structures, following internal processes and key performance indicators (KPIs).
• Support managers and services in preparing for and responding to external regulatory inspections.
• Provide focused support to services facing quality-related challenges.
• Produce accurate and timely reports following audits and inspections.
• Maintain up-to-date audit records and assist in producing quarterly reports for the Quality, Inclusion, and Communications Manager.
• Assist in the creation, design, editing, and distribution of quality assurance information for managers.
• This role requires a proactive, detail-oriented approach to ensure services consistently meet high standards of care and compliance.

Person Specification
Qualifications

• GCSEs (A*-C or equivalent) in Maths and English.
• A high standard of literacy and numeracy.

Skills & Experience

• Strong written and verbal communication skills.
• Excellent organisational skills.
• Ability to manage a busy workload and meet deadlines, including handling conflicting priorities.
• Ability to produce accurate reports and documents.
• Proficiency in IT, particularly Microsoft Excel.
• Experience conducting audits and investigations.
• Analytical and critical thinking skills with a strong investigative approach.
• Knowledge of Care Quality Commission (CQC) requirements and relevant legislation related to quality and safeguarding.
• Relevant experience working with individuals with learning disabilities or mental health needs. (Preferred)

Personal Attributes

• Reliable, flexible, and positive in approach.
• An awareness of the challenges faced by individuals with learning disabilities, autism, and mental health conditions in the community.
• Prepared for on-site working (across Aurora Nexus locations).

Note: This job description is subject to review and may change in consultation with the post holder.

Aurora Nexus is an inclusive and diverse organisation and we are committed to treating all people equally and with respect irrespective of their age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. If you require assistance due to a disability during the application or the recruiting process, please contact us.