IT Support Technician (Apprenticeship)

Location:  Hybrid working from Aldgate Whitechapel High Street, London.

We have a great opportunity for a motivated and enthusiastic individual to join our IT Support team as IT Support Technician. This is a 19-month IT Apprentice opportunity where you will provide technical assistance and support to our employees whilst studying for a level 3 Information Communications Technician qualification.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

You will provide technical support to our employees via email, phone and in person and triage support cases escalating matters where necessary.  You will also provide analysis, diagnosis and resolution of customers’ IT issues, fulfilling customer requests for new IT hardware, software and access.

You will have a strong interest in technology and IT support with excellent customer service skills and good communication skills. You will be enthusiastic with a can-do and approachable attitude.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.