Supporter Services Executive

We are delighted to be working with an international animal charity to find a Supporter Service Executive who speaks fluent German and English to join their passionate Supporter Experience Team.

As Supporter Service Executive, you will be the first point of contact for the charity in Germany and throughout Europe, engaging supporters by phone, email and letter to provide excellent supporter experiences. You will be responsible for managing and processing donations from multiple channels to the CRM, importing data and tracking donations, merchandise orders and legacy income as well as working closely with the local gift processing company to ensure efficient banking and acknowledgement of donations.

This fully remote role offers a wonderful chance to work with a strong collaborative team across the globe and contribute to a passionate, progressive and dynamic organisation.

To be an excellent Supporter Service Executive, you will need:

• To speak fluent German and English (extra languages are a bonus)
• Experience in donation and data processing or customer service
• Excellent attention to detail
• Excellent communication skills, both written and verbal

Salary: £ 29,000

Contract: Permanent

Location: Remote

Closing date: ASAP

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].

Ashby Jenkins Recruitment is a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, and supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserves the right to end the application period sooner.