Supporter Journeys Manager

Salary: £41,278 (London), £39,312 (Chesterfield/Glasgow/Belfast or Cardiff office)
Contract: Permanent, full-time
Location: Hybrid (London/Chesterfield/Glasgow/Belfast or Cardiff, with 2 days in the office per week)
Closing Date: ASAP
Benefits: 34 days annual leave (inc. bank holidays) with option to buy or sell 5 additional days, 6% employee pension contribution, health plan scheme

We are delighted to be looking for a Supporter Journey Manager to join the incredible team at Versus Arthritis, an amazing charity delivering world class research & services and campaigning on issues that matter most to people with arthritis.

The Supporter Journey Manager is a new role which reports into the Head of Innovation, Performance & Trading. You will be responsible for elevating the supporter journey programme and ensuring a consistent and highly engaging experience that builds loyalty, inspires action and helps to significantly grow voluntary income and lifetime value. You will deliver a multi-year strategy and roadmap and will collaborate with departments and teams across the charity, whilst always keeping the supporters’ best interests at the heart of your decision-making.

To be a successful as the Supporter Journey Manager, you will need:

• Significant experience delivering audience focused engagement strategies and communications, with excellent copywriting skills
• Strong data analysis and problem-solving skills, with an insight led approach
• Excellent stakeholder management skills and the ability to influence others, both internally and externally

If you would like to have an informal discussion, please call Olivia on 02030 062787 or email your interest along with your CV to [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.