PATIENT SERVICES REGISTERED NURSE

Antibiotic Research UK is the UK patient organisation for people impacted by antibiotic and antimicrobial resistance (AMR). Our legitimacy comes through our small-scale research projects, our engagement with patients and their families, and from our direct support of patients through our information service and peer-support activities. To meet increasing demand, we are looking to expand our patient support services in 2025 and beyond.

We are currently looking for two highly motivated registered nurses to work independently from home, to provide information to patients about antibiotic usage and anti-microbial resistance, for 12 hours a week each. Flexible working can be discussed with candidates.

12 hours per week, remote, flexible.

Salary £35-38K pro-rata

Start Date – ASAP

If you are interested in applying, please send a 2-page CV, and a covering letter including information of your relevant skills and experience and telling us why you are the right person for the role.

The deadline for applications is Wednesday 8 January 2025. Interviews will be held online in January 2025, dates to be advised to successful applicants.

Please note that our website is currently under redevelopment, so some of the non-clinical content is not up-to-date at present.

These roles are funded by the National Lottery Community Fund.

ROLE DESCRIPTION

About our information service

Our information service operates by website self-serve (Ask ANTRUK), e-mail and telephone. It is our first point of contact with patients who are impacted by antibiotic and antimicrobial resistance. We listen to what our patients and families tell us, provide them with useful information about AMR-related topics, and help them know what questions they need to ask relevant medical professionals.

We are not:

An emergency service

A diagnostic service

·A prescribing service

A talking therapy or counselling service

Role dimensions

1 To empower people to be better able to take care of their own health in relation to AMR.

2 To empower people to be more able to engage with medical professionals and advocate on behalf of themselves and their family members.

3 To provide an information service by e-mail and by telephone, to patients, families, and carers.

4 To provide information leaflets electronically to patients/families/carers.

5 To ensure that equality of access to service provision underpins information provision.

6 To deliver the information service in line with any requirements of grant-funders, which may vary from time-to-time.

7 To actively participate in evaluation of the impact of the charity’s information service including through patient feedback.

8 To be committed to the continued development and improvement of the information service.

9 To give people information about the charity’s peer-support and patient engagement activities and contacts for both.

10 To attend regular (currently monthly) online Peer Support meetings, to support the Peer Support manager in delivering the meetings and picking up any medical issues that come up as required with patients, family members and carers.

11To sign-post people making enquiries to other sources of assistance including, but not limited to, NHS services and other charities.

12 To maintain comprehensive records of interactions with people using the service including information giving and sign-posting: to ensure the patient database is kept up-to-date.

13 To update the “Ask ANTRUK” information which is posted on the ANTRUK website when new questions are asked and answered by the information service.

14 To occasionally attend meetings to talk about the charity’s information service – virtually or, more rarely, in person

15 To attend occasional meetings of charity staff and stakeholders.

16 To contribute positively to the charity’s overall development and growth.

17 To comply with the organisation’s safeguarding policy at all times.

18 To comply with GDPR as it applies to information services.

19 Any other reasonable requirements of the role.

Essential criteria to succeed in the role

1 Registered nurse, currently registered with NMC

2 Good understanding of antibiotic use and complications thereof.

3 Good understanding of infection management and control guidance.

4 A commitment to staying up-to-date with knowledge and practice.

5 A professional ethos including, for example, in relation to setting appropriate professional and personal boundaries.

6 Empathy and compassion, balanced with an encouraging and coaching style.

7 Good written and spoken English.

8 An ability to write medical information in clear, understandable terms.

9 Computer literate and willing to learn and adopt new systems.

10 A positive attitude to the development of services and the charity as a whole, constantly looking for ways to improve services for patients.

11 A “one-team” approach valuing the skills, experience, and ideas of colleagues across organisations.

12 A real interest in AMR and how ANTRUK as a charity makes a difference to patients, families, and carers in the UK context.

Desirable

1 Previous experience of providing advice in a similar setting.

2 Previous experience of working for a charity.

3 Knowledge of the differences between the four countries of the UK in terms of NHS service provision.

4 Please note that our website is currently under redevelopment so some of the non-clinical content may not be up-to-date at present.