IT Systems Coordinator

Purpose:

To support ARC’s staff and stakeholders in their use of technology, to further ARC’s aim of conserving amphibians and reptiles and saving their disappearing habitats.

The IT Systems Coordinator will be responsible for the support and maintenance of ARC’s IT systems and infrastructure; for the support of ARC staff, volunteers and other stakeholders using the technology; for identifying potential improvements; and for the implementation of agreed changes. The IT Systems Coordinator will be aided in this by ARC’s third-party IT support provider.

Duties/Responsibilities:

• Support local and remote staff using Windows 10/11 and MS 365 Apps for Business.
• Support of ARC’s fundraising and volunteer database systems (in tandem with ARC’s database suppliers).
• Maintain and administer core apps and infrastructure (e.g. Entra/AD; LAN; VoIP; file/print; mobile phones; AV equipment; MS 365 apps and email) alongside ARC’s third-party IT support provider.
• Implement technological changes with ARC’s third-party IT support provider.
• Provide technical support to ARC’s Communications Team relating to the maintenance of the Trust’s intranet and website (working with the website CMS supplier).
• Provide advice and guidance to staff regarding information security and data protection as required.
• Coordinate regular information security refresher training.
• Coordinate/ deliver staff software training as required.
• Refine and deliver IT inductions for new staff.
• Budget for hardware and software replacements.
• Liaise with ARC’s support provider and suppliers and assist in reviewing contracts.
• Take a key role in ARC’s incident response team.
• Co-ordinate and lead in ARC’s internal IT Subgroup.
• Participate in meetings with IT representatives from ARC’s partner organisations.
• Assist with data processing of stakeholder registrations and communications preferences.

Working Relationships:

The IT System Coordinator has no line management responsibility but there may be periodic opportunities to supervise interns or work placements. You will report to the Admin & Finance Manager but will work closely with workstreams across the Trust, ensuring that all of ARC’s staff have the knowledge of, and confidence in, the technology they require to achieve their conservation objectives. You will also be required to liaise with various third-party suppliers and support providers.