Senior Programme Co-ordinator

Do you have experience of working in a customer facing role and are you looking for a step up?

We're looking for a motivated individual with an excellent understanding of customer service standards, and their application, to join the team on a 12-month FTC basis as Senior Programme Co-ordinator (internally known as Programmes Senior Associate).

Responsible for ensuring an excellent level of service, you'll be on the frontline of our engagement with key programme stakeholders such as teachers, leaders and programme delivery partners by delivering day to day communications.

You'll also support end to end programme management for the cohort/ partners/programme(s) you are responsible for and will liaise with other teams in the organisation to ensure that full programme requirements are communicated and fulfilled.

Who are Ambition Institute?
 

A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.

At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.

That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

We would like you to:

• Support the implementation of excellent quality stakeholder engagement and communications across multiple channels and provide high-quality handling of in-bound queries
• Collaborate closely with other teams for successful programme delivery 
• Use systems to monitor stakeholder progress and flag where additional support may be required 
• Maintain excellent records of stakeholder communications and status on shared systems 
   

Depending on the specific programme(s) to which you are assigned, there may be the opportunity to line manage and develop Associates or opportunity to support on contract management and reporting e.g. with the Department for Education or individual stakeholder contracts. This will be confirmed at interview.

Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to the Delivery Partner Lead.  In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition. 

Skills, Knowledge and Experience

To succeed in this role you'll have strong organisation, planning and prioritisation skills with excellent attention to detail. Our successful candidate will demonstrate an ability to use their own initiative to respond positively to change and/or challenging situations with a desire to seek solutions and make improvements. If you are keen to lead on specific projects or pieces of work related to delivering and/or improving the programmes we welcome an application from you.

Whilst line management experience is desirable, it is not essential to applying for this role. 

What’s in it for you….?

• Competitive annual salary
• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Agile, hybrid working culture, so you can manage when and where you work
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
• Blind recruitment process to ensure equality and fairness in our hiring
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
• Work-from-home technology package to support hybrid working
• Interest free season ticket / bike loans

We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:

You should apply for this role if:

• You care deeply about educational disadvantage and being part of an organisation that challenges inequality
• You have a good work ethic and strive to make a difference in the job you do
• You always give maximum effort to understand and meet the needs of our partners and participants
• You always have a great attitude so we “can do” for all our colleagues, partners and participants
• You are open to feedback and learning because we want to keep getting better
• You work with your initiative to bring new ideas and a fresh perspective
• You are well organised and can prioritise work that will have the greatest impact

You'll love working at Ambition if…

• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
• You enjoy working in a fast-moving workplace, with a great support structure around you
• You would like to grow with an ambitious organisation as it progresses over time
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.

How to apply…

Applications will be considered for all office locations

All applications must be received by the closing date 23:59 on  25 October 2024. Interviews are expected to take place on 1st and 4th November 2024. Please note when you click apply, you'll be taken to the Birmingham posting of the role. You can still apply via this posting as it won't determine your location if successful.

Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.

We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.