Lasting Power of Attorney and Continuing Healthcare Services Coordinator
Alzheimers Society
Birmingham, West-Midlands (On-site)
£23,933 - £25,873 Per Annum
Permanent
Job description
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About the role
Location: Office based at Tricorn House, Birmingham. Flexible options of hybrid or home based will be considered for the right candidate.
As a Lasting Power of Attorney and Continuing Healthcare Coordinator, you will join a small team to provide high-quality information and support to ensure the delivery and maintenance of two separate services the LPA Digital Assistance Service and NHS CHC Appeals Service. Coordinators manage and deliver access to both services.
You will be providing support to people affected by dementia to access the Lasting Powers of Attorney (LPA) Digital Assistance Service. Through a series of telephone calls, you will help people affected by dementia and their families to navigate and simplify this complicated process by offering information and support to complete the forms required to create and register a Lasting Power of Attorney.
As part of the Continuing Healthcare Appeals service, you will be working alongside our NHS CHC volunteering group to provide support to people affected by dementia with their appeal over the telephone and email. As well as a listening ear you will be gathering and recording information from the client and helping them identify the necessary documentation and evidence ready to pass to a volunteer for longer-term support.
This role will require you to build relationships with the dementia support line team, local services, and the dementia support forum. You will network to promote both services to help people get referred to the service as early as possible. As well as developing networks with partner organisations such as the Office of Public Guardian.
We are looking for someone who exemplifies our values, someone who is: Determined to make a difference when and where it matters most. A Trusted Expert who believes in working Better Together and demonstrates true Compassion.
About you
- You will be a team player, naturally collaborative, have fastidious attention to detail, and enjoy working in a multitasking environment.
- You will be a good verbal communicator with great listening skills, able to make a complex process simple for others to understand.
- Have strong IT skills, including the ability to complete forms online, generate letters and demonstrate strong record-keeping skills.
- Are an excellent timekeeper, able to work through several telephone calls and/or follow a diary of appointments.
- Are looking for opportunities to gain additional skills and confidence whilst supporting others in a challenging and highly rewarding way.
Closing date: 10th October 2024
Interview date: 17th October 2024
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
About the role
Location: Office based at Tricorn House, Birmingham. Flexible options of hybrid or home based will be considered for the right candidate.
As a Lasting Power of Attorney and Continuing Healthcare Coordinator, you will join a small team to provide high-quality information and support to ensure the delivery and maintenance of two separate services the LPA Digital Assistance Service and NHS CHC Appeals Service. Coordinators manage and deliver access to both services.
You will be providing support to people affected by dementia to access the Lasting Powers of Attorney (LPA) Digital Assistance Service. Through a series of telephone calls, you will help people affected by dementia and their families to navigate and simplify this complicated process by offering information and support to complete the forms required to create and register a Lasting Power of Attorney.
As part of the Continuing Healthcare Appeals service, you will be working alongside our NHS CHC volunteering group to provide support to people affected by dementia with their appeal over the telephone and email. As well as a listening ear you will be gathering and recording information from the client and helping them identify the necessary documentation and evidence ready to pass to a volunteer for longer-term support.
This role will require you to build relationships with the dementia support line team, local services, and the dementia support forum. You will network to promote both services to help people get referred to the service as early as possible. As well as developing networks with partner organisations such as the Office of Public Guardian.
We are looking for someone who exemplifies our values, someone who is: Determined to make a difference when and where it matters most. A Trusted Expert who believes in working Better Together and demonstrates true Compassion.
About you
- You will be a team player, naturally collaborative, have fastidious attention to detail, and enjoy working in a multitasking environment.
- You will be a good verbal communicator with great listening skills, able to make a complex process simple for others to understand.
- Have strong IT skills, including the ability to complete forms online, generate letters and demonstrate strong record-keeping skills.
- Are an excellent timekeeper, able to work through several telephone calls and/or follow a diary of appointments.
- Are looking for opportunities to gain additional skills and confidence whilst supporting others in a challenging and highly rewarding way.
Closing date: 10th October 2024
Interview date: 17th October 2024
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Posted on: 26 September 2024
Closing date: 11 October 2024 at 01:00
Job ref: 2230
Tags: Advice / Information
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