Jobs

Job title Training and Events Coordinator 

Job purpose: To ensure efficient and effective professional administration of the bpf North’s training and events activities. 

Accountable to: Office manager 

Key colleagues: Director of bpf North’s trainings

All bpf staff 

Teaching staff 

Trainees 

Major responsibilities 

• Establish appropriate professional relationships with a wide variety of people, recognizing their roles and needs, including members of the public, chairs and members of committees, clinicians, teachers and trainees. 

• Develop and provide efficient administrative procedures that are accurate, confidential where necessary, and fit for purpose. 

• Maintain accurate and up to date records and files securely. 

• Maintain the annual rhythm of training events and activities throughout the year in a timely fashion, and refining procedures as necessary. 

• Be responsible for processing all payments from trainees and to teachers and tutors. 

• Attend and minute core staff meetings, sending out agendas in liaison with the training director. 

• Be actively involved, in relationship with the marketing team, in the marketing and promotion of the training at regular events, advertising campaigns, or by individually responding to members of the public. 

• Working closely with the training director, provide detailed administrative support to all aspects of dealing with enquiries from the public to processing formal applications for training. 

• Working closely with the director to provide detailed administrative support to all aspects of finding teachers, issuing contracts, providing termly schedules to trainees, distributing reading lists, requesting/receiving/distributing reports, and setting up online seminars. 

• Work closely with the course director in all aspects of the training work, including but not limited to managing training resources, updating training policies, collating documentation and information for re-accreditation of trainings. 

• Liaise with the clinical services department and placement tutor to collect information about trainees’ clinical work. 

• Organise several annual events including publicity or invitations, refreshments, speakers etc. 

Qualifications 

• Good level of general education. 

• A standard pass or above in both Mathematics and English at GCSE level; 

• Two A levels or a vocational qualification at level three; or 

• Have gained an equivalent level of learning through work experience.

Experience 

• Significant experience in an administration role, preferably in a client/customer-facing role, and ideally in a training, education or membership environment.  Knowledge of higher education or professional healthcare training, in particular in relation to psychotherapy or counselling, desirable. 

Knowledge, Skills & Abilities 

• Excellent verbal and written communication skills, including the ability to compose communications to a wide range of professionals, and to take accurate minutes. 

• Good general computer literacy including competency in Microsoft Office, databases, Zoom and Microsoft Teams, and the ability to be self-supporting. 

• Able to understand the complexities of working in a membership organisation. 

• Excellent organizational and time management skills. 

• Able to work independently and be proactive as well as able to exercise judgement about when to draw on colleagues’ expertise and ask for assistance. 

• Methodical with good attention to detail. 

• Able to use initiative and continue to think under pressure when faced with sensitive interactions. 

• Ability and commitment to maintain strict confidentiality. 

General 

• Any other activities deemed appropriate by the CEO, training director, and office manager. 

• Adhere to bpf policies and procedures. 

This job description is intended as a guide and is not an exhaustive list of the duties and responsibilities of this role.  Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. 

This job description and person specification may be subject to review from time to time in conjunction with the postholder.

Contract duration: Permanent contract 

Hours of work: 21 hours a week, including some evenings and weekends (time off in lieu given). 

Location: Mostly home-working with some travel to sites in Newcastle or surrounding areas where events and training are taking place. 

Salary: £18,270 (£30,450 per annum fte) 

Annual leave: 30 days plus Bank Holidays (pro-rated 18 days) 

Pension: Employer 3%, employee 5% 

Notice period: One month during 6-month probationary period; 1 months thereafter 

The Programme Support Administrator role will play a vital part in the smooth running of the organisation, working to support programme teams across The Diana Award with a range of administrative tasks.  You will support across all programmes and areas of delivery as required, as outlined by your line manager.

Your responsibilities include answering general enquiries via phone and email, answering programme-specific enquiries, liaising with suppliers and / or distributors for resources, and any other ad hoc requirements for the smooth running of our programmes.

This is a fast-paced and busy role, which would suit someone who is highly organised, has exceptional attention to detail, understands the day-to-day management of data and is great at both written and verbal communication. You'll play a key role in giving our young people and partners life-changing experiences through training and events.

We are currently recruiting for this role on 6 month fixed contract as maternity cover. While there may be a chance that this role is extended or an opportunity for movement within the organisation after the initial 6 months, there are no guarantees of a contract extension.

ob Description

In this role your time will be split across our main Programmes and you will be line managed by the Youth Participation manager, who you will support with the coordination of our group of Young Advisors.

Administrative Support

Act as the first point of contact for all enquiries relating to designated inboxes, via the website and phone - providing excellent customer service levels.

• Support our programme teams on a range of administrative tasks which include: processing Awards applications and completing due diligence checks; supporting with the recruitment and onboarding of volunteer mentors; supporting on external events, outreach and training events; creating application forms in form-building platforms; ensuring databases and records are kept up-to-date

• Support and assist across programmes, events, work streams and ad hoc projects as required.

• Support Operations Directorate as required on planned or ad hoc projects.

Youth Board

• Support the Youth Participation Manager in their role, which may include:

• Supporting the coordination of the Youth Board meetings, ensuring all participants are informed and prepared.

• Assist in onboarding new Youth Board members, including sharing induction materials and organising training sessions.

• Supporting with communication between the Youth Board and Youth Participation Manager, and other stakeholders.

• Supporting with travel, accommodation, or resources for Youth Board activities or events when required.

Salesforce

•  Support with Salesforce across teams, to be a point of contact / Champion

• Provide data entry support where required to main CRM records.

Safeguarding

• Reporting Safeguarding Concerns to the Safeguarding Team inline with our policies and procedures.

• Completing all required reporting on safeguarding concerns (eg. MyConcern).

• Respond to enquiries which are flagged as a safeguarding concern where required, the Safeguarding Team will provide the email copy and support.

In this role, you may be required to work weekends and evenings on occasion around bigger events - approximately 2 or 3 events a year

The successful candidate must have the right to work in the UK.

Would you like to support a prestigious programme that fosters academic and cultural exchange between the UK and the US? If so, we have an exciting opportunity for you to join our team as an Administrative Assistant.

You will play a vital administrative role to support the UK Awards Team to manage the awards selection process of UK citizens seeking to pursue master’s or research in the US, co-ordinate events for grant recipients throughout the year and ensure accurate record keeping. Another key part of the role is organising the storage, archiving and maintenance of physical and digital records in line with company policy and UK GDPR requirements.

We are looking for someone who has excellent organisational and time management skills, excellent attention to detail and with the ability to ensure accuracy in record-keeping. You need to be confident with Microsoft Office and CRM systems like Salesforce and able to work with minimal supervision but also collaboratively within a wider team.  Previous experience in administration in an office environment is essential.

The US-UK Fulbright Commission offers exceptional opportunities for people interested in international education and who are committed to our mission and vision and values. New staff join a small and friendly team who are highly motivated, entrepreneurial and passionate about cross-cultural exchange. Our staff benefits include 29 days holiday (including 3 US holidays and 3 Christmas closure days) plus bank holidays, pension scheme (employer contribution of 6%), employee assistance programme, flexible working and excellent learning and development opportunities.

Please note, you must have the prior legal right to work in the UK. 

Location: Central London office at least 2 days a week, home working the rest of the time.  No travel expenses will be paid. 

Closing Date: Monday 6 January at 9am (GMT)

Interviews will take place on Tuesday 21 January.

Join our team to help us promote studying in the USA and provide people in the UK with clear expert information about the benefits and process of applying to an American university and Fulbright awards to the USA.

The US-UK Fulbright Commission has been offering scholarships for people in the UK to study at US universities for nearly 80 years. Our focus is making sure that everyone is aware of Fulbright awards, especially those people who might not have considered applying for one before. A key part of our widening participation work is our Fulbright Champions, a growing network of advisors at UK universities who promote our awards and support students and scholars who apply.

The Commission is also home to the UK’s EducationUSA team, which offers a wide variety of information and support to people in the UK about studying in the USA. We know how many people are interested in choosing to study a degree at a US university, but clear, unbiased and accurate information can be hard to find. Our free services aim to support anyone in the UK who is interested in studying in the USA make their dreams a reality.

As an organisation, we are proud to help broaden prospective applicants’ horizons by showcasing all of the exciting opportunities at more than 4,000 US accredited universities and colleges.

As a Programme Assistant, you will be working across both of these programmes, supporting both the Awards and Advising teams to provide outreach; widening participation and informational activity for Fulbright awards; and support our advising activity about wider opportunities to study in the USA.

As the successful candidate, your work will be varied, from attending university fairs to meet with prospective students, answering individual questions coming in by email, to helping keep our network of Fulbright Champions up to date. Alongside running a lively webinar and in person event schedule, which you will be involved in promoting, you’ll also have the chance to help deliver events such as Champions workshops and USA College Day, Europe’s largest US university fair.

You’ll bring a passion for educational exchange to the role, and you will be organised and goal orientated, and be resilient in managing a busy workload and a changing external environment.. You’ll have some experience of event management and handling data, but also be passionate about helping people find their best fit or route. You’ll be able to inspire students while also anticipating questions or concerns they might have about applying for a Fulbright award or US study more generally.

Being able to demonstrate a strong commitment to diversity, inclusion and equity will be key and you will be excited about the opportunity to support people from diverse backgrounds.  You will have excellent interpersonal skills, need to be a strong team player and demonstrate excellent time management skills.

The US-UK Fulbright Commission is a not-for-profit organisation funded by both governments to promote educational exchange between the US and the UK. We offer exceptional opportunities for people interested in international education and who are committed to our mission and vision. New staff join a small and friendly team who are highly motivated, entrepreneurial and passionate about cross-cultural exchange.Our staff benefits include 29 days holiday (including 3 US holidays and 3 Christmas closure days) plus bank holidays, pension scheme (employer contribution of 6%), membership of an employee benefits platform, flexible working and excellent learning and development opportunities.

Please note, you must have the prior legal right to work in the UK. 

Location: Central London office at least 2 days a week, home working the rest of the time

Closing date: Monday 13 January 9am (GMT)

Interviews will take place on Thursday 6 February 

Summary

• Organising the complex demands on the Bishop's time through efficient diary management and careful coordination of visits and meetings
• Undertaking proactive management of the Bishop's email account
• Coordinating the organisation of hospitality according to a pattern of regular social gatherings of clergy and lay ministers, training events and wider strategic meetings
• Managing the budget and dealing with all day-to-day financial matters including drawing cheques for signature and management of online banking
• Undertaking the administration of Clergy vacancies and appointments, including all necessary interview processes and safeguarding and UK Border requirements, and the processing of applications and renewals for all licensed and authorised clergy and lay roles

• Outstanding administrative, EA and secretarial skills
• IT proficiency, including Microsoft Word, Outlook, and Excel
• Ability to organise own workload, to set priorities, and to work to deadlines
• Experience of taking on initiatives leading to improved administrative outcomes
• Ability to build and maintain effective relationships with a diverse range of stakeholders, including senior and middle management, as well as individuals in voluntary roles.
• A flexible approach to work that is proactive and confident

• A salary of £34,469 per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
• 25 days annual leave
• Access to Occupational Health, and an Employee Assistance Programme

As the UK’s leading dementia research charity, we’re determined to stop this from becoming a reality. We’re working to revolutionise the way we treat, diagnose and prevent dementia. But we will not stop there. With your support, we will keep going until every person is free from the heartbreak of dementia. We exist for a cure.

The IT 2nd Line Support Analyst will play a key role in supporting the IT strategy and operational plans which supports the charity’s vision, mission and objectives. 

This role will be responsible for ensuring that IT services are successfully delivered across the charity by providing 2nd line technical support, completing system upgrades and onboarding new employees. In addition, this role will give the opportunity to support a wide range of technologies as well as work on key projects.

Main duties and responsibilities of the role:

Point of escalation, comprehensive troubleshooting, provide guidance to 1st Line Support

· Complete comprehensive troubleshooting of escalated tickets raised with the IT Team

· Document troubleshooting steps and progress and/or call closure details within the ticketing system

· Work on tickets based on priority

· Feedback to wider team on ticket trends or common issues occurring

· Provide guidance and support to assist and develop 1st Line Support

· Providing 1st and 2nd line support - troubleshooting of IT related Hardware and Software issues

· Building and configuring Laptops and mobile devices

· Active Directory administration including creating user accounts, resetting passwords, creating groups etc.

· Microsoft 365 admin centre administration (Exchange, SharePoint, OneDrive and Teams)

· Administering and supporting telephony systems

· Liaising with 3rd Party vendors for ticket resolution

IT inductions and employee onboarding

· Perform IT Inductions for new employees

· Process new starter tickets as per the new starter process.

· Complete setup of new starter hardware, software and user account

· Complete desk setup for office-based employees

General

· Assist other members of the IT department in ticket completion and project related tasks

· Maintain IT hardware and software inventory systems

· Assist ARUK employees to adhere to IT policies and Security guidelines

· Fulfil requirements of the Leaver Process

What we are looking for:

· Relevant formal qualifications or relevant experience

· Extensive knowledge and proven experience of: Troubleshooting, Windows operating systems, Microsoft Office 365, IT support principles, Active Directory, Providing 2nd Line IT support

· Knowledge and proven experience of: Telephony systems, Mobile Device Management, Remote and onsite IT support

· Demonstrates leadership skills with both practical and short/long term vision; ability to build relationships; strong team player.

· Excellent communicator – able to build rapport and demonstrate influencing and negotiation skills; excellent listening skills - receptive to feedback and demonstrates flexibility, curiosity and an ability to learn

· Ability to explain complex IT information to all stakeholders

· Has a “can-do” attitude and is committed to delivering results and strives for continuous improvement

· A blend of logical and analytical thinking; innovative personality; able to see the bigger picture

· Strong ethical standards and a high level of personal integrity

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 5th January 2025, with interviews likely to be held week commencing the 13th January 2025. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Exciting opportunity to lead and shape specialist residential drug treatment services for women and families. Phoenix Futures are the leading state-funded provider of residential drug treatment services in the UK. As part of our continued development of capacity and specialism in the sector, we are consolidating our specialist provision of services for women and families, and this role will play a key role in the delivery and development of our practice, partnerships and strategy.

Options for hybrid working. Potential for home-based, or Oxford base (with travel to Sheffield required). 

About you

• • experience of CQC regulated services and managing residential services and registered managers
  • knowledge and experience of women's and family treatment services
  • operational experience in the drug and alcohol treatment sector
  • experience of managing budgets and achieving income targets

We are looking for an exceptional woman to provide senior leadership to two specialist residential rehabs. The National Specialist Family Service a long-standing innovative family residential service that provides for parents and children, and Ophelia House is a trauma responsive female-only treatment service.

You will be understanding and passionate about the gender-specific treatment needs of women, have knowledge of the practical, emotional, social and economic issues facing them, have experience of and a desire to work in trauma responsive settings.

You will also have experience of shaping innovative service and working with families as part of a whole-family approach.  You will share our passion for improving access to support/treatment for families (single parents (mums and/or dads) with their child/ren, couples with children, and pregnant women). 

We are seeking to develop relationships across the women and family support sector so that we can learn from others and bring best practice and emerging practice (nationally and internationally) into our service delivery. You will have the opportunity to influence Phoenix's strategy and share learning across the organisation and beyond, playing a key role in supporting the women and families national treatment agenda.

This role includes overseeing a women’s-only residential service specialising in providing safe therapeutic environments for those who have experienced multiple disadvantage and those who have experienced past trauma. Therefore there is an Operational Requirement for this role to be fulfilled by a female (determined compliant under ACAS guidelines for recruiting applicants with a protected characteristic to do a certain job).[1]

The Role

This role is a senior operational manager post and will report to the Deputy Director of Operations (TC Specialist). The role has responsibility for managing a portfolio of two specialist residential services:

• Ophelia House, Oxford (Trauma-responsive, female only Therapeutic Community)
• National Specialist Family Service, Sheffield

You will manage CQC Registered Managers and services, along with providing leadership to staff teams across your portfolio of services (portfolio may change over time). These two residential services each provide unique environments and specialism, rooted in the Therapeutic Community approach.

You will be required to attend both of the services depending on need and workplan (located in Oxford & Sheffield respectively), as well as occasional travel elsewhere across England and Scotland.

You will be a member of the Phoenix Senior Management Team (SMT) and influence and shape the future of the organisation. There is the option for hybrid working and flexible/condensed hours would be considered.

Your Rewards 

• Salary of £56,500 with potential performance related pay bonus of 8.5%
• Opportunity for hybrid working and flexible condensed hours considered
• 25 days’ annual leave plus Bank Holidays with option to buy/sell (increasing each year to a maximum of 30 days) 
• Benefits including season ticket loan, pension scheme and life assurance, occupational sick pay, eye-care vouchers 
• Continuous training and career development via PXL our dedicated learning management system  
• Access to a 24/7 Employee Assistance programme including telephone and online access 
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better. 

About Phoenix

Phoenix Futures has been providing rehabilitation services for over 50 years. In support of the current Drug Strategy in England (From Harm to Hope) and the investment in residential services in Scotland, Phoenix are committed to rebuilding capacity across both countries in the residential rehab sector. In 2022/23 we launched two new residential services (New Oakwood Lodge which is an Enhanced Therapeutic Community in Derby, and Harper House, a National Specialist Family Service in North Ayrshire). In 2023/24 we opened Ophelia House, and 24/25 sees continuing development in NE Scotland.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment.

[1] Using protected characteristics in recruitment: Recruitment: hiring someone - Acas

Job Summary: As the Payroll Administrator, you will be responsible for managing the monthly payroll processes for circa 400 employees in the organisation.

This role requires a detail-oriented individual with strong organisational skills and the ability to handle confidential information with discretion. You must possess a collaborative team spirit, positive attitude and the desire to build relationships with a range of people. With strong administration skills, you will understand the importance of good planning, organisation and execution in a fast paced environment

Payroll Management:

Key Tasks & Responsibilities:

Payroll:

• Collaborate with payroll bureau, Moore Pay and People Team to ensure efficient monthly payroll.
• Manage the working relationships with our payroll bureau and People Team colleagues on a daily basis ensuring that communication is clear and relevant information is being provided and collated in a timely manner so that payroll runs efficiently each month.
• Verify trial payroll data for accuracy before submission.
• Generate and distribute payroll reports, including agency and absence rates.
• Perform regular audits of payroll and pension systems.
• Resolve payroll issues and manage statutory payments (SSP, Maternity, Paternity).
• Ensure HR data is up-to-date through monthly audits.
• Maintain accurate pay records and systems in accordance with financial accounting requirements and HMRC guidelines.
• Collate and check trial payroll information such as absence data and employee information, prior to the submission of the monthly payroll to ensure accuracy and minimise pay related issues.
• Produce and distribute pay reports including use of resources such as agency and bank workers and absence rates.
• Provide checks and balances function for payroll and pensions processes through regular systems audits and checking source data with systems data.
• Be first point of contact for employees and resolve any issues in a timely manner.
• Manage the administration of statutory payments, SSP, Maternity and Paternity Pay ensuring that calculations are accurate and notified to payroll.
• Work with the People Team to ensure that HR Data and people records are maintained to high standard and up to date through a monthly audit process.
• Process P45s efficiently.

As the major trade body of credit unions across England, Scotland and Wales, we are now seeking to appoint an exceptional individual to lead the trade body.

As the leader of the business the successful role holder will be responsible, along with the Board for setting the strategic direction and steering ABCUL to positive and successful outcomes.

We expect;
▪ As the leader of our business, we look to you to set the strategic direction and steer ABCUL to positive and successful outcomes.
▪ You are ethical, approachable, collaborative and authentic.
▪ You drive a positive business culture, you set the tone and lead by example.
▪ You ensure that the business has the right resources and structure to deliver against its’ vision and plans.
▪ You ensure that the services we offer and the level of service to our members is of a high quality and fits with our member needs.
▪ You develop and implement practice plans and risk strategies to ensure our business is protected.
▪ You maintain and develop your own awareness of regulatory and legal expectations of the business and proactively share this knowledge to the team.
▪ You work to empower our team to deliver successfully against their roles.
▪ You take a collaborative approach and promote a culture of collective responsibility.
▪ Your stakeholder management, lobbying and influencing skills are strong and you utilise appropriate networks for the benefit of ABCUL and its members.
▪ You put our members and our staff first

ROLE PURPOSE

The Individual Giving (IG) and Legacies Officer will work closely with the IG Manager and play a pivotal role in growing cash and regular donors and legacy giving for St George’s Hospital Charity. This position is crucial to our goal of increasing individual giving from £350,000 to £600,000 and legacies over the next five years.

The postholder will have a strong direct and digital marketing background as they will work closely with the Individual Giving Manager to:

• lead marketing initiatives for all IG streams including cash, regular, Payroll Giving, Face to Face, Lottery.

• drive forward seamless automated digital stewardship journeys, and produce engaging campaigns that demonstrate our impact.

• delivering effective digital activities that grow our brand awareness and income from fundraising campaigns

They will also be a strong administrator, with attention to detail leading on administration for Individual Giving and Legacies, working with IG Manager and Fundraising Assistant to ensure online and offline donations are accurately processed, reconciled and uploaded to our database.

MAIN DUTIES & RESPONSIBILITIES

1. Individual Giving

1.1. Recruit, engage and mobilise donors to increase income year on year.

1.2. Lead on two fundraising campaigns each year, creating communication assets for our website, social media platforms and newsletters.

1.3. Ensure our donation platforms are fit for purpose and integrate into our database, with a view to ensuring we have a high donor conversion rate.

1.4. Ensure all activities comply with relevant data protection and gift aid legislation, adhering to Fundraising Regulator standards.

1.5. Where appropriate, act as a point of contact for external agencies and direct marketing platform providers.

1.6. With support from Fundraising Assistant, ensure our administration, record keeping and thanking for all IG activity is accurate and up to date.

1.7. Process & record income onto our CRM, including batch uploads.

2. Legacy Giving

2.1. Lead on all legacy administration including processing incoming legacy gifts, keeping accurate records, ensure they are allocated correctly and thanked appropriately, where possible.

2.2. Liaising with solicitors on open legacy cases and recording updates.

2.3. Support IG Manager on legacy marketing materials and campaigns.

3. Donor Journeys 

3.1. Develop and disseminate key supporter journeys across web, social media and Google Ads

3.2. Plan, design, write and deliver automated email supporter journeys for new and existing donors to enhance engagement and retention.

3.3. Create engaging communication assets (videos, blog posts, leaflets) for donors and prospective donors that demonstrate the charity’s impact.

4. Direct & Digital Marketing

4.1. Lead on content creation creatively that will appeal and engage our supporters e.g. social media posts, videos, blog posts

4.2. Manage and optimize paid advertising campaigns (e.g., Google Ads, Facebook Ads) to drive traffic and donations.

4.3. Liaise with external agencies where necessary.

4.4. Update associated webpages e.g. Donate, Leave a Gift in your Will, ensuring these pages are user friendly and accessible with a view to improve conversion rates of people donating online and leaving a gift in their will.

4.5. Collaborate with internal teams and hospital staff to research, develop, and deliver new campaigns, messages, or digital products.

4.6. Implement tests with clear segmentation and testing matrices to maximize learning and income from each campaign.

4.7. Analyse and interpret direct marketing campaign results, producing regular reports that draw conclusions and make recommendations for future activity.

4.8. Work with our Database Manager to ensure all campaign data is utilized, captured, and processed efficiently and accurately.

4.9. Work with management to develop a digital fundraising plan that is clear and timeline-focussed to grow relevant income streams e.g. legacies and individual giving.

4.10.Plan and implement strategies to mobilise supporters via digital channels aiming to increase our newsletter subscribers from 3,000 – 10,000 contacts with a view to convert digital leads into cash donors

5. General Duties

• Participate actively in team meetings, contributing ideas and insights to enhance team performance and collaboration.

• Using our communications toolkit, incorporate our branding and tone of voice across all assets.

• As and when required, provide front desk coverage, welcoming visitors and donors at the Welcome Office and serving as a friendly and helpful representative of the organisation.

• Engage in continuous professional development and participate in regular performance reviews

This is not an exhaustive list of responsibilities. Duties may vary dependent on the needs of the charity.

Our Office & Facilities Manager will combine hospitality with facilities management to create a place experience that increases collaboration, boosts productivity and creates deeper connection with colleagues and guests alike.   In this role, you’ll create a warm, welcoming and inspiring environment which brings our vision to life and enables our mission and strategy. As our primary point of contact for all things related to our office, you’ll help bring our values and culture to life within the physical space, empowering colleagues to work effectively and welcoming guests into a setting that deepens their relationship with us.

This is a role for someone who takes pride in creating and maintaining a place where people feel inspired, supported, and valued—a person who sees our office as a key asset in our ministry and is passionate about making it the best it can be.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Head of Fundraising - Major Gifts

Hours: 37.5 per week. Flexibility will be considered working a minimum of 30 hours per week (0.8 full time equivalent). Salary and holiday will be adjusted accordingly.

Location: Hybrid / Wonderseekers HQ, Eastleigh with regular attendance at Winchester Science Centre, Winchester. For the right person we’re willing to consider flexible working whereby the postholder could work up to two days per week from home. This would operate on a flexible basis dependant on deadlines, internal and external meetings etc and it is likely that during the initial probationary period the post-holder will be required to work primarily onsite in Eastleigh/Winchester.

Work pattern: Weekdays, exact work pattern flexible and can be discussed at interview

Salary: £40,000 - £45,000 per annum dependent on experience (equivalent to £32,000-£36,000 based on 0.8 FTE)

Contract: Permanent

Line manager: Director of Fundraising, Fundraising Team

Responsible for: Trusts & Foundations (T&F) Managers and freelance T&F Fundraisers

Holiday: 25 days per annum plus bank holidays. Option to buy/sell some leave and gain additional days for continuous service after four years. The post holder is not expected to work bank and public holidays.

Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, free parking, pension contribution, inflationary pay rise, flu vaccines and more.

Application deadline and interviews: If you see yourself as our Head of Major Gifts, we would urge you to apply at your earliest convenience. We’re looking to fill this role as soon as possible (subject to your notice period when we’ll be patiently waiting for you to start). We’ll be in touch swiftly to arrange an interview if your application sparks our interest!

The Role

To deliver on our new strategy and exciting capital and activity Masterplan, Wonderseekers is growing its Fundraising Team. The Head of Major Gifts is a pivotal new role within this team: working closely with the Director of Fundraising and managing a small team of experienced Trusts & Foundations (T&F) fundraisers, to achieve an initial target of circa £3.5 million within the next two years.

Accomplished at assimilating and interpreting complex information to craft compelling, high-level funding proposals, the post holder will lead and coordinate project fundraising campaigns to achieve the individual project targets, ensuring the highest quality of funding approach and donor stewardship across the Major Gifts Team.

In addition to managing and supporting the in-house T&F Managers and freelance T&F fundraisers to secure five and six figure grants, the post holder will develop and manage their own portfolio of major T&Fs and high net worth individual (HNWI) donors contributing circa £1 million towards the overall initial target. Working with the Director of Fundraising, they will play a lead role in establishing a strong and loyal major donor base of organisations and HNWI for the Charity in anticipation of future funding needs.

The post holder will have impeccable interpersonal and presentation skills and be comfortable representing the Charity and engaging with senior internal and external stakeholders at the highest level.

This is an exciting opportunity for a senior fundraiser to become an influential member of the Charity’s Leadership Team. Following achievement of the initial target, the Head of Major Gifts will play a strategic role in designing and implementing future fundraising campaigns (for “business as usual” and special projects) to support the Charity’s strategic plan and maximise its social impact.

Key Responsibilities

• Support the Charity to achieve its strategic goals by generating the fundraising income required to deliver core activity and development works
• Be an active member of the organisation’s Leadership Team, attending strategic planning sessions to keep abreast of the Charity’s future projects pipeline, identify funding opportunities and help colleagues to understand and support the fundraising process
• Deputise for the Director of Fundraising as required
• Lead and coordinate agreed fundraising campaigns, including developing project cases for support, researching/building funding pipelines and writing cultivation and stewardship plans
• Manage a personal portfolio of T&Fs and HNWIs, conducting research, developing and implementing bespoke cultivation plans, preparing and delivering high-level funding proposals and providing exceptional stewardship
• Manage and support the Major Gift Team, coordinating the team’s fundraising activity, ensuring that approaches, applications and stewardship are in line with fundraising regulations, the Charity’s Fundraising Promise, are of a consistently high quality and provide regular progress reports to the Director of Fundraising
• Work with the Director of Fundraising, other members of the Senior Leadership Team, Trustees and the Charity’s Volunteer Leaders to develop and grow a HNWI funding pipeline, conducting contact mapping and other research, producing briefing notes, working with senior stakeholders to develop and implement cultivation plans and organising information / cultivation events
• Work with the Head of Impact & Learning to plan and deliver project impact reports for funders

Person Specification:

Experience and Knowledge

• Experienced T&F fundraiser with a good working knowledge of the sector
• Experience of managing and cultivating T&F and HNWI prospects#
• Experience of securing and managing six and seven figure grants
• Expert bid writer
• Knowledge of logic / theory of change models, social impact and how to measure it
• Experienced people manager
• Experience of business planning and managing a budget
• Experience of working with senior internal / external stakeholders
• Knowledge of charity financial governance and gift management processes
• Knowledge of Donorfy or other fundraising CRM is desirable

Skills and Abilities

• Exceptional written communication skills with the ability to write clear, concise, accurate and persuasive funding applications
• Confident presenter / orator with the ability to pitch to an audience of senior stakeholders
• Ability to assimilate, analyse and interpret complex information
• Ability to review and critically analyse others’ work
• Systematic and tenacious researcher
• Excellent interpersonal skills with the ability to build strong internal and external stakeholder relationships
• Good budgeting and data analysis skills
• Strategic thinker and goal-oriented with the ability to work efficiently to manage the funding pipeline, achieve targets and contribute to the achievement of strategic goals
• Proficient in Office 365

Ready to Apply?

When you are ready to apply, please submit your application through our recruitment portal

No recruitment agencies, thank you.

You will be asked to submit your contact details and answer a few questions so we can get to know you. Please keep your responses concise, this is your opportunity to really stand out. After answering these questions, please upload your cover letter and CV.

If you have any other questions or wish to arrange an informal phone call prior to applying, please do not hesitate to get in touch.

Need information in a different format or would like to apply in an alternative way? Just get in touch.

ROLE PURPOSE

This role provides vital administrative support to the fundraising team, handling a range of tasks from donation processing and data management to coordinating team schedules and managing the giving inbox. The Fundraising Assistant plays a key role in ensuring smooth daily operations through effective record-keeping, accurate processing of cash and card donations, and organising essential materials and resources. Additionally, this position serves as a first point of contact for donors and supporters, delivering a warm and welcoming experience for all who call or visit the Welcome Office.

MAIN DUTIES & RESPONSIBILITIES

Administrative Support

• Donation Processing: Process and log all donations, including cash, card payments, and online donations. Ensure accurate coding and logging of donation information, especially during seasonal appeals, and support backlog processing as needed.

• Email and Inbox Management: Respond to emails in the giving inbox, directing queries appropriately and maintaining organised records of communication.

• Cash Handling and Banking: Arrange and oversee regular cash collections, maintain records in the safe, and support regular cash counting and banking to ensure accurate and secure handling of donations.

• Scheduling and Coordination: Support team scheduling needs, including coordinating departmental meetings, agendas, and any follow-up actions. Assist with booking and organising events as needed.

• General Office Support: Manage the distribution of collection tins and buckets, assist with inventory and stock checks for fundraising materials, and ensure an organised work environment for all fundraising resources.

• Additional Administrative Duties: Perform a variety of other administrative tasks to support the wider fundraising team, including preparing reports, maintaining organised files, and supporting volunteer coordination when required.

Supporter Engagement

• Act as the first point of contact for all donor enquiries through phone, email, and in-person interactions, ensuring a positive and engaging experience for all supporters.

• Process donations made in person, over the phone, and through other direct channels, and assist with maintaining a timely and personalised thank-you process for supporters.

• Help ensure that donors and supporters receive the necessary materials and information for a successful and enjoyable engagement with the charity. SGHC – Role Profile Page 2 of 2

Team Collaboration

• Provide front desk coverage, welcoming visitors and donors at the Welcome Office and serving as a friendly and helpful representative of the organisation.

• Work collaboratively with the fundraising and wider team to support ongoing needs, assisting with tasks across departments as needed to ensure smooth operations.

• Support team members with ad hoc projects, activities, and any high-priority tasks to contribute to overall team objectives.

• Any other duties as required by the needs of the organisation

Additional Information

• Hours: This is a part-time role of 22.5 hours per week. While the role is fully office-based, there is flexibility in how these hours can be scheduled, and they may be spread across 3, 4, or 5 days depending on preference.

• Location: This role is based in the Welcome Office, at St George’s Hospital, Tooting where the Fundraising Assistant will serve as a front-facing representative for the organisation. 

London National Park City is looking for a diligent and organised Programme Manager to join our small staff team. This is initially a full time contract role to help us deliver and manage our small grants programme in support of Ranger-led projects within neighbourhoods across London.

London National Park City is the long term grassroots movement for everyone making London greener, healthier and wilder. London became the world's first National Park City in 2019 with the aim of making our city a place where people and nature are better connected.

This new role will be responsible for stewarding our expanded small grants programme over the next 18 months, which will directly fund a variety of projects led by or directly involving our volunteer Rangers. You will support, manage and track dozens of small projects, responding to quarterly project submissions, following project progress, reporting on project impacts and outputs, and ensuring we support an appropriate diversity of activities in our priority Boroughs across London.

You’ll be the first point of contact for Ranger project submissions, and you’ll work collaboratively with our Community Director and communications team to select, support and showcase projects of substance that demonstrate what’s possible when a community works together to improve connection with urban nature.

You’ll be an experienced project manager, capable of planning ahead, tracking multiple inputs and keeping on top of project progress and reporting. You’ll know when to step in and provide help and advice, and keep everything moving along smoothly. You’ll also spot opportunities where we could do more, or with some additional support we might inspire more Londoners to take part.

You’ll be disciplined, organised and an excellent verbal and written communicator. You’ll be creative, and willing to chip in, helping out across the organisation, and keeping all our stakeholders and partners informed.

You do not need to have a university degree to apply for this role, and we’ll provide you with additional training and mentoring as you develop your skills.

No recruiters please – direct applications only.

Responsibilities

You will be responsible for managing and developing our small grants programme which will provide funding of a few hundred pounds to Rangers who will apply quarterly for projects within their communities.

This will involve improving our current project tracking systems, ensuring projects are well structured and achievable, reporting on progress and producing end of year reports on the overall programme.

You will work directly with our volunteer Ranger community, enabling each Ranger to be more impactful within their own communities.

• Implementing and operating our small grants programme, managing project submissions, tracking progress, and reporting on outcomes.
• Day to day contact with our volunteer Rangers to encourage them to submit fundable projects, and provide help and advice on submissions.
• Ensuring that projects are feasible, well structured, deliverable, and appropriately aligned with our Charter commitments.
• Managing project selection and correspondence with Rangers and community groups involved, ensuring that we have a sensible and diverse balance of project topics, locations, and beneficiaries.
• Ensuring submission and reporting deadlines are met, paperwork completed and that contracts are processed promptly and accurately.
• Researching and contacting communities who are under represented in our work and ensuring equitable access to the grants programme.
• Working closely with the communications team to secure content and materials for promotion and showcasing of each funded project.
• Liaise with projects funders and support the communications team in submitting proposals for and securing match funding.
• Provide regular updates to our staff team and Ranger community on projects and activities, and overall progress on our programme goals.
• Manage the Ranger funding programme budget and allocation of spending.
• Preparation of half yearly progress reports and final project report for external stakeholders and funders.

You will report to the Community Director and work closely with your colleagues in our staff team and with our wider group of volunteers.

Requirements

We’re looking for an organised, thoughtful and considerate colleague who will help us carefully grow and manage allocation of our available small grant funding ensuring maximum benefit for urban nature and Londoners.

• Experience in an equivalent programme or project management role, or demonstrable experience of transferable skills.
• Demonstrable experience of managing, organising and delivering a similar small grant or multi-part programme.
• An ability to communicate, present to, and coordinate with a wide range of people at all levels of a variety of organisations.
• Excellent oral and written communication in a clear, concise, accessible and effective manner.
• Fluency in English, both spoken and written, is essential.
• Ability to effectively plan and prioritise workload within deadlines, and to set and meet high standards of delivery.
• Demonstrable experience of managing budgets and careful setting of priorities and making trade offs in a small growing team.
• Commitment to the vision of London as a National Park City and the success of the Ranger Programme.

Not sure you tick all the boxes? Please apply anyway as we want to hear from a wide range of potential candidates.

Salary and benefits

You will be joining and fully participating in a unique and inspirational community of changemakers and storytellers, active across London and increasingly around the world.

This is initially a contact role for at least 15 months and the salary range is £28,000 to £34,000 dependent on experience. This is intended as a full time role however we are open to applications for part-time or other flexible working arrangements.

You will have 25 holiday days allowance per year (pro rata for part-time staff).

Following successful completion of a 3 month probationary period, we will enrol you in our Nest pension scheme, and will make additional payments of 4% as long as you contribute 4% of your salary each month.

This role will predominantly be carried out remotely from home and in person at our Visitors Centre in London, with regular meetings and site visits across London, so you must be based in the UK and be prepared for regular travel.

You must have the right to work in the UK already in place. Unfortunately we cannot sponsor or support any visa applications.

How To Apply

The application deadline is 12 noon Monday 6th January 2025.

We will aim to carry out interviews in the week commencing 13th January.

To apply please send us a copy of your CV, along with a cover letter of no more than two A4 pages outlining your suitability for this role and include answers to the following three questions:

Question 1: What are the potential positive outcomes that may come from providing a small grant for a local community project?

Question 2: What are the biggest challenges you’ll face in tracking multiple small projects at the same time?

Question 3: How would you make your own neighbourhood greener, healthier and wilder?

Please also fill out our anonymous Diversity Questionnaire along with your application.

Selection process

Initial shortlisting will be carried out by our staff and Trustee panel, who will score candidates’ CVs and responses to the application questions.

Interviews will be conducted by a panel of London National Park City staff and advisors, initially via video conference, and potentially in-person for any final interviews. Unfortunately we will be unable to provide feedback to applicants not initially shortlisted.