Business Assurance Manager

Who we are

Age UK Kensington & Chelsea is an independent, local charity working at the heart of the community to make sure that older people’s voices are heard, their needs are met and their independence is supported. We provide a wide range of services including befriending, practical help, information and advice and a variety of social and leisure activities.

Employee Benefits

As an employee of Age UK K&C you will benefit from:

• 4% Employer Pension, up to 6% Employee contribution

• Cycle-to-Work Scheme

• Season Ticket Loan

• Employee Assisted Project including: up to 6 Counselling Sessions

• Staff Wellbeing Events

• Annual Leave Purchase Scheme

• Length of Service Recognition

The role

We are seeking a Business Assurance Manager to join our organisation, working closely with the CEO and our Senior Management team. You will be responsible for ensuring the smooth running of the organisation, including front of house, quality and governance.

The post holder will oversee timetables, reporting, system quality assurance and processes to ensure they are running smoothly and to agreed timescales.

Key Responsibilities

• Oversee the development and implementation of a framework of quality, business assurance and risk management ensuring that all key activity takes place to the desired quality

• Provide high quality and high-level administrative, co-ordination support to the CEO and SMT • Ensure the smooth running of our governance systems including the Board and Sub Committees.

• Under the direction of the CEO, undertake reviews of quality and governance within the organisation Business Assurance Manager 2024

• Manage, organise and prioritise own workload in response to the service and team requirements.

• Track agreed actions to ensure implementation is achieved against targets

• Manage the agenda and produce the required papers for Board and sub-committee meetings

• Update the SMT to ensure that the frameworks remain up to date, relevant and fit for purpose

• Undertake regular compliance checks against our policy review dates

• Work with the CEO and SMT to ensure the risk register is regularly reviewed, updated and actions are followed through

• Interpret, build upon and comply with company quality assurance standards

• To accurately input, collate, extract and deliver electronic data for monitoring purposes and assist with producing reports, in a timely manner

• Produce reports as required

• Ensure the smooth running of our ‘front of house’ service, including first point of contact.

• Line manage front of house staff and volunteers.