Trainee Information and Advice Triage Support Worker

This is an exciting new role for someone who is interested in gaining the experience and training necessary to become an information and advice navigator.

Working as part of our committed and expanding team, your main role will be supporting the advice team with triaging client contact over the telephone, online and face to face. We will provide you with full training and supervision to carry out your role.  

Purpose of the role: 

·         Triage all client enquiries and referrals received via the helpline, email enquiries and drop in callers Provide administrative support to team advisers.

·         To support clients with form completion – online or paper based.  

·         To support the Information and Advice Service (Later Life Planning Service / Dementia Adviser team)

You will be the first point of contact for our clients, whether that be by email, telephone or face to face.

We will provide training and support to help you develop your skills and become an efficient navigator onto other specialised services.