Permanent Advice / Information Jobs
Location: Remote - Multiple locations
Gloucestershire · Wiltshire · Dorset · Somerset · Cornwall · Devon · BristolHome based in the South West
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 09 October 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 18 and 21 October 2024
As part of the selection process, you will be required to complete an IT assessment.
Anticipated start date and induction: 02 December 2024
We are seeking a dedicated individual to provide administrative support within our Facilities department, based in our London Central Office. As a key point of contact you will liaise with all departments of the charity, volunteers, external parties and tenants, ensuring the smooth operation of the building and contributing to the success of our mission.
This is a varied role in a diverse and busy charity. Some of the key responsibilities of this role are:
- Manage the administration relating to the maintenance of the building, it’s equipment and supplies.
- Issuing and recovering building passes
- Maintaining contracts
- Preparing invoices for payment
- Administering lease cars
- Booking meeting rooms
- Assisting the Health and Safety Officer
- Regularly communicating with our tenants
There is an opportunity for IOSH training as required.
This role offers both challenges and rewards, providing a sense of satisfaction as you help us achieve our goals and the opportunity to make a meaningful impact on our beneficiaries.
About the team
The Facilities team of four work closely together to maintain the building facilities for SSAFA and tenant’s floors, covering for each other as required, Every day is varied and challenges are overcome by great teamwork.
About you
Success in this role requires a personable and confident individual with strong skills in administration, customer service, and communication. Flexibility and a readiness to handle any task are essential to maintain the smooth functioning of the building and other charity areas you will be involved in.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 13 October 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 29, 30 and 31 October 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.
As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-one centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years.
We are looking for individuals who will thrive in a fast-paced, rewarding role helping to change the lives of young people by taking up a permanent role as a part-time Programme Support Tutor. You will work closely with our existing team, supporting the delivery and organisation of the IntoUniversity programme in the centre.
The main duties of the role
To deliver the IntoUniversity programme effectively to children and young people in different settings, including schools-based workshops, Academic Support sessions and educational visits. This includes positive behaviour management and adherence to the IntoUniversity safeguarding policy.
- To assist with the organisation and delivery of the Academic Support, FOCUS and Mentoring Programmes.
- To assist the IntoUniversity Centre Leader in liaising with schools and other partner bodies, in organising the classroom and resources and in planning project delivery.
- To update and maintain IntoUniversity displays, publicity and resources.
- To work with the IntoUniversity Centre Leader to recruit children and young people to the programme, including after-school Academic Support and FOCUS Weeks.
- To develop educational resources and worksheets for use across all IntoUniversity programmes.
- To ensure compliance with all necessary regulations and legal requirements, including the Children’s Act, Children and Young People (Scotland) Act, Safeguarding Vulnerable Groups Act, Protection of Vulnerable Groups (Scotland) Act, and legislation and policies related to Equal Opportunities and Health & Safety.
- To champion diversity and inclusion in your role at all times, referring to the Diversity and Inclusion Staff Responsibilities Guide.
- To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post.
Contract
Permanent, part-time
Start date
As soon as possible, as agreed with the candidate and subject to satisfactory references and an enhanced DBS check, and right to work checks.
Working hours
- 16 hours per week
- Monday, Thursday 14:00-18:00; Tues, Weds 13:30-17:30
- Local school term-times only (excluding public holidays)
Days of employment (if term time only)
You will be employed 188 days (of 4 hours each) per year, made up as follows:
- 164 days of work (inclusive of additional days below)
- 18 days of paid annual leave (to be taken outside of local school term times and on any bank holidays occurring during term time). For the avoidance of doubt, non-working time during school holidays which is in excess of your holiday entitlement shall be unpaid.
Additional 32 hours (or 8 days of 4 hours each)
These will be agreed between you and your line-manager, and may include days during school holidays. They will typically include three whole team meetings, one delivery team meeting and the annual staff conference. These will be pro-rated based on when you join in the academic year.
Salary
Starting salary is £27,400 (pro-rata)
Pro-rated salary is £10,558 per annum
Location
IntoUniversity Birmingham East
The Pump
286 Kitt's Green Rd
Birmingham
B33 9SB
Staff benefits
- Employee Assistance Programme including access to wellbeing and legal support
- Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments
- Staff in FOCUS – rewards, competitions and prizes across the year
- Interest-free new starter loans of up to £1,000
- Cycle to Work Scheme and Travelcard Loan Scheme
- Employer pension contributions of 6%
- Staff in FOCUS – rewards, competitions and prizes across the year
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Embark on a rewarding journey as an Advocate and Advisor with us!
Working across projects you will support D/deaf and Disabled people to have choice and control over their life using a holistic approach. This role is a mixture of supporting Disabled people to express their views and wishes, and ensuring their rights are upheld through Advocacy support and providing advice across topics such as Housing and Benefits.
In this pivotal role, you'll be at the forefront of delivering high-quality Advocacy and Advice for D/deaf and Disabled individuals in Tower Hamlets.
As a key member of the team, your responsibilities will include:
· Managing a caseload offering Advocacy and Advice to D/deaf and Disabled people with a range of impairments. This includes seeing clients through virtual appointments as well as face to face appointments at Reals Offices, partner offices, GP surgery’s or as home visits.
· Promoting Advocacy and Advice across the borough
· Working within Real’s quality frameworks; Real holds the Quality Practice Mark for Advocacy and the Advice Quality Standard.
· Supporting the Coordinator with monitoring and evaluating the service and overall service delivery
Working under the guidance of the Advocacy Coordinator, you'll champion the rights of Disabled individuals, addressing issues spanning social care, housing, health, finances, and more.
The ideal candidate with either hold, or be prepared to work towards an Advocacy or Advice NVQ.
If you are ready to make a difference and advocate for positive change, apply now to be a vital part of our team!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.
As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 43 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.
We are looking for graduates who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as an Education Worker on IntoUniversity’s Graduate Scheme, helping to change the lives of young people.
We believe that our Graduate Scheme is one of the most exciting in the charity sector, an excellent career opportunity with exceptional training and hands-on experience, opportunities for promotion, and the chance to work with young people and colleagues who will challenge and inspire you.
Locations: We have positions available in Clacton-on-Sea, Gateshead/Newcastle, London, Nottingham
Contract: Full-time, permanent
Applications close: 9am Monday 14th October 2024
Start date: January 2025
Salary
London-based positions: £30,000 (including £2,600 London contribution) Other locations: £27,400
What to expect on the Graduate scheme
How does the Graduate Scheme work?
You’ll be joining our charity as a permanent member of the team.
Our Graduate Scheme provides two years of training and career development and we ask candidates to commit to staying with the charity for at least this duration.
After completing your first year of the programme there will be the opportunity for everyone on the graduate scheme to take on a new challenge and apply for a promotion to Senior Education Worker, subject to satisfactory performance in role.
And after you’ve completed the two-year scheme, you’re guaranteed a position with us - our Graduate Scheme roles are permanent jobs.
New job roles and further promotions are regularly available - many of our Education Workers go on to become Centre Leaders running our centres, or take up promotion opportunities in central operational or Head Office roles.
What could my day look like?
The Education Worker role is a frontline, fast-paced and rewarding role where no two weeks will look the same. A typical day will have different activities, possibly spread between the IntoUniversity centre, partner schools and the offices of a corporate partner.
In the morning, you might be setting off with resources to run a workshop for sixth-form students in their secondary school. In the afternoon you may be setting up the classroom ahead of running Primary Academic Support for young people in your IntoUniversity centre. On other days, you may be travelling to a corporate partner to run a business simulation workshop for 15 year-olds or leading a group of final year primary school students on a campus visit for their graduation.
As an Education Worker, you’ll always be delivering the programme as part of your centre team, which means that any delivery is always a team effort.
The client requests no contact from agencies or media sales.
Location: Remote - Multiple locations
West Sussex, UK · East Sussex, UK · Surrey, UK · Oxfordshire, UK · Kent, UK · Jersey · Isle of Wight, UK · Hampshire, UK · Guernsey · Buckinghamshire, UK · West Berkshire, UK
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the South East region, which includes: Berkshire, Buckinghamshire, Guernsey, Hampshire, Isle of Wight, Jersey, Kent, Oxfordshire, Surrey, Sussex.
There will be occasional travel around the South East Region and you may be required to travel at short notice for face to face meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the ten SSAFA branches in the South East, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South East Region would be valuable.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on 07 October 2024 . SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. As part of the selection process, you will be required to complete a verbal reasoning test and an IT assessment.
Location: Our offices at Wesley Memorial Hall in central Oxford, outreach locations and home
Hours: 21 hours per week (0.5676 FTE)
This role is designed to meet the debt advice needs of Oxford residents. The post holder will provide debt advice including benefit checks, ways to raise income and reduce overheads. Advice will be given by telephone/email, by appointment in person at our office, and to drop in clients at outreaches.
- A trainee position may be considered for the right candidate at a trainee salary level
- A fully remote position may be considered for a candidate with relevant experience.
Role purpose: to provide an effective and efficient debt advice service to local residents within the aims, policies and principles of the CA service.
Key responsibilities:
- Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
- Use the Citizens Advice Information System to find, interpret and communicate the relevant information.
- Research and explore options and implications so that clients can make informed decisions.
- Act for the client where necessary by negotiating, drafting or writing letters and telephoning.
- Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available.
- Signpost and refer internally and externally as appropriate in order to link clients into additional relevant support .
- -Ensure that all work conforms to the office systems and procedures
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
We're looking for:
- Experience of advice work in debt and benefits. Ideally also experience in a wider range of areas - for example, housing, employment, consumer and immigration.
- Ability to work sensitively with a diverse range of clients
- An understanding of the issues involved in interviewing clients, particularly those who may be experiencing stress and anxiety.
- An ordered approach to your work and an ability to follow set procedures concerning casework and file management etc
- Ability to use IT in the provision of advice and the preparation of reports and submissions.
- Good oral communication skills with particular emphasis on negotiation and representation skills on the telephone.
- Ability to communicate effectively in writing with particular emphasis on negotiation and representation skills and on preparing grant applications, reviews, reports and correspondence.
- Numeracy skills required to understand statistics and check calculations.
- Ability to monitor and maintain own work to comply with set standards
- An understanding of and commitment to the Aims and Principles of the Citizens Advice service including the services Equal Opportunities policies.
- Ability to work independently without close supervision, to prioritise own work, meet deadlines whilst contributing to the wider Citizens Advice team.
Why join us?
As a Debt Caseworker, your work will directly impact the lives of our clients, helping them navigate challenging situations and find the solutions they need. Benefits for working with us also include 28 days holiday per annum pro-rata, plus pro-rata bank holiday allowance, access to our Employee Assistance program, and a 5% employer pension contribution. You will get to work with our friendly and dynamic team, all committed to making a positive change in our community.
Apply now!
If you are dedicated to making a positive difference, we would love to hear from you. More details available on our website via the apply button
Are you looking for an opportunity to gain experience in the homelessness sector and to develop your career working for charity that makes a real difference to the lives of vulnerable adults?
About the role
This role offers an exciting opportunity for you to play a key role in supporting the Executive Team at St Mungo’s by providing a range of services to ensure that their work runs smoothly and efficiently. As an Executive Administrator for the Executive Team, you will work within a supportive and collaborative team with your Executive Support Team Leader. You will be exposed to the inner workings of a large charity, with consistent and varied opportunities to learn about what the Executive Team and Leadership Team at St Mungo’s does, and how they do it.
In this role you will:
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Attend and provide support, including minute-taking, for a range of key organisational meetings. This will give you exposure to the strategic decision making and operational problem solving that takes place at a senior level in our work to end homelessness and rebuild lives.
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Build relationships and work closely with members of our Executive Team, providing administrative support to at least 2 Executive Directors and establishing and maintaining effective processes.
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Work collaboratively with the Team Leader to ensure that efficient and effective administrative support is consistently provided.
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Have the opportunity to learn about all areas of our work and explore your interests. You will also have the opportunity to volunteer in other areas of the organisation, and to get involved in our commitment to Equity, Diversity, and Inclusion.
About you
We are looking for an enthusiastic, proactive, and well-organised person for this Executive Administrator role. To succeed in this role you will have:
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Strong written and verbal communication skills and excellent attention to detail.
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The ability to quickly familiarise yourself with a complex environment and will enjoy working to understand high-level information, with the ability to produce clear and concise minutes and actions from detailed discussions.
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The ability to work as part of a team and to initiate and maintain highly positive and effective working relationships with a wide range of colleagues.
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And interest in working across multiple work streams dealing directly with varying demands in a fast-paced environment.
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Be able to prioritise responsibilities; effectively and efficiently manage a busy workload; and multi-task to deliver against agreed deadlines.
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Strong IT and typing skills, a good practical knowledge of Microsoft Office, and be able to process confidential information with the utmost discretion.
We seek to develop fast, self-motivated learners with transferable competencies and skills rather than expecting you to have necessarily worked in the same kind of role or organisation before.
In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 4 October 2024
Interview and assessments on: 16-17 October 2024
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Are you ready to embrace a role that’s as diverse as it is rewarding? At YMCA Doncaster, we’re looking for someone who thrives on adaptability, stepping in wherever needed to keep our operations running smoothly. As a vital member of our team, you’ll be at the forefront of our work, ensuring that our community receives the support and services they depend on.
Flexibility is key, and you will be ready to take on frontline duties across our various services and settings, as well as acting as Duty Manager and tackling issues as they arise.
We are looking for someone with an engaging manner when interacting with a broad range of stakeholders, and a particular commitment to the wellbeing of young people. You will already have experience of being responsible for people, resources or buildings although that may be from a range of situations at work or elsewhere. You will have great technology skills and be able to manage a complex workload with varied responsibilities.
We’re open to candidates from all sectors with transferable skills, a genuine interest in contributing to the work of the YMCA and a positive attitude that sets the tone for others.
Main Responsibilities
- To cover frontline duties, including accommodation, community and activities settings as needed, attending reliably and on time in order to ensure continuous cover.
- To act as a Duty Manager, including dealing with any staffing or other issues arising during periods of duty in accordance with set procedures.
- To provide an out-of-hours On Call service on a rota basis with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at very short notice when no other cover is available.
- To take on appropriate administrative, leadership, reviewing or project duties including during periods of illness, leave and vacancies.
- To be accountable for delegated responsibilities appropriate to your experience, which are likely to include working with children and young people in individual or group settings, fundraising and communications work.
- To keep financial and other records as required.
- To contribute to the selection and induction of new staff and volunteers.
- To oversee minor and / or occasional staffing issues as required, and to take responsibility for particular staff and volunteers over longer periods.
- To contribute positively to relationships with other organisations.
- To take an active approach to the role and to be able to work on own initiative within set procedures.
- To develop and maintain appropriately professional relationships with members, users and with other staff, and to maintain confidentiality at all times.
- Other reasonable duties as required from time to time by the Line Manager.
Person Specification
- Able to attend shifts reliably and on time in order to ensure continuous cover.
- Able to demonstrate resilience and adaptability across roles, responsibilities and work patterns needing cover in immediate or long term situations, showing a positive ‘can do’ attitude and setting the tone for other staff during times of particular pressure.
- A personable, engaging manner across a range of situations with children, young people, businesses and the broader community at various levels.
- A commitment to the wellbeing and development of young people, including those with a range of personal and social vulnerabilities.
- Experience of taking responsibility for people, resources or buildings.
- Able to demonstrate sufficient presence, confidence and professionalism for undertaking a management role.
- Able to cover On Call duty, to remain within receiving range of the mobile phone at all times, and to be on site within two hours in the event of an emergency situation.
- Computer literate, able to use Microsoft Word and Excel to a high standard, and able to use technology in devising and using procedures, gathering information and using a range of online software.
- Excellence in written communication and a strong command of grammar.
- Comfortable working with financial transactions and calculations, and with keeping financial records.
- Able to manage a complex and varied workload effectively and accurately and an ability to prioritise appropriately without supervision.
- Able to carry out monitoring patrols across indoor and outdoor areas including four floors and two stairways, and to deal with any issues arising.
- Able to react appropriately in challenging situations, using set procedures to support decision-making.
- A clear understanding of the importance of confidentiality and appropriate relationships.
- Able to uphold the vision and values of YMCA Doncaster.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
We have an exciting opportunity for an Advocate to join our team in Manchester and Greater Manchester. Your role will require you to travel to locations such as hospitals and care homes across the area to meet with clients and professionals and be home based for administration; therefore, a suitable home internet connection is essential.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About you
Desirably you will have some experience of working as an Advocate, providing welfare, supporting, or caring for Adults or young people who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing education and support.
You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.
How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.
You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.
You will work resourcefully and collaboratively with the individuals you support. You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them. You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain or to already hold, the Level 2 Award in Independent Advocacy with disciplines suitable for the role they work in.
Benefits:
- 28 days annual leave plus bank holidays, pro-rata
- 5% employer pension & 3% employee contribution
- Salary sacrifice pension scheme
- Separate Life Assurance Cover
- Staff discount scheme including retail discounts, entertainment, holidays etc
- Discounted Gym Membership; Employee Assistance programme
- Supportive working environment fostering a good work/life balance
- Support with continuous professional development
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact us via our website for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications; 5pm on 02/10/24
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Want to know more about VoiceAbility and the role?
Please follow the link to our website.
We look forward to hearing from you.
NB: If you don't already hold the Independent Advocacy Practice qualification, and you are successful in your application, it is a requirement that you complete the core element within 12 months of commencing the training. VoiceAbility will fund this training.
The client requests no contact from agencies or media sales.
Starting Salary £30,000 per annum (pro-rated) | 35 hours per week (Full-time) and 17.5 hours (Part-time) per week | Permanent
These roles will involve regular office-based working in Vauxhall as well as remote working and will include travel across London in line with service user, service delivery and organisational requirements.
About us
Women and Girls Network (WGN) was established in 1987 and has spent over 30 years supporting women and girls across London affected by gendered violence. This includes childhood sexual abuse, domestic violence, rape, prostitution (including trafficking and sexual exploitation), female genital mutilation (FGM), and so-called ‘honour’ based crimes such as forced marriage.
About the role
We are now seeking two experienced and dynamic Advice Hub Caseworkers to join our highly successful Advice Hub Service and team.
As an Advice Hub Caseworker you will provide one-off, practical support and advice for women and girls who have experienced any form of Violence Against Women and Girls (VAWG). You will provide one-off advice, information and support over the phone and via web-chat linking survivors with support that is right for them. You will also provide one-off consultation and advice to professionals working with cases involving VAWG.
The Advice team work from a woman-centred, trauma informed and survivor led integrated approach, ensuring individualised support that is rooted in empowerment and best practice. The work is delivered through a commitment to an anti-oppressive, feminist framework that strives to address additional barriers and meet the diverse range of survivors needs, understanding the specific support needs of each survivor. We are passionate about social justice and being part of dismantling systems and structures which oppress survivors. These posts play a key part in helping us identify current issues affecting survivors in London and opportunities for change.
About you
The ideal candidates will be experienced in providing support, have an excellent insight into the needs of survivors of VAWG and be innovative. This is a unique opportunity to join one of the leading specialist VAWG organisations within the women’s sector, and to play a pivotal role in the development and delivery of a service which improves responses, access and support to survivors in London. If you have the skills and experience required, then we would love to hear from you.
How to apply
Please visit our website to download the vacancy documents. Completed application form and Equal Opportunities Monitoring forms should be submitted by 9am on Tuesday 1 October 2024.
Interview details
First stage interviews are expected to take place remotely in the week commencing 7th October 2024, however, please note dates may be subject to change.
Further Information
This post is subject to satisfactory references, social media screening and a DBS check.
WGN’s employee benefits include: 3% pension contribution, enhanced leave entitlement and an Employee Assistance Programme, as well as the opportunity to work with a leading multi-cultural, women-led feminist charity.
We welcome and encourage applications from women of all backgrounds. We particularly welcome applications from Black, Asian and Ethnic communities.
WGN is an equal opportunities employer. Posts are exempt under the Equality Act 2010, Schedule 9, Part 1.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraiser
Are you passionate about nature? Do you have great communications skills and enjoy talking to people?
Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!
Full training is provided, so if you don’t have experience but love the sound of the role, then apply today… plus you will get your own company van with fuel and parking costs paid for.
Position: Wildlife Fundraiser - Liverpool
Ref: SEP20240265
Location: Liverpool
Salary: £24,890.00 - £26,720.00 per annum
Contract: Permanent
Closing Date: 13th Oct 2024. We reserve the right to close once sufficient applications have been received.
The Role
Using your company van, your role will be varied and fun as you travel to different venues around your local area, setting up attractive fundraising stands, chatting with members of the public and spreading awareness about conservation, whilst generating new memberships.
Don't worry if you're not a wildlife expert yet – you will be fully supported and receive comprehensive training to equip you with all the knowledge you need.
Choose a contract between 3 to 5 days per week, receive 34 days of annual leave (including bank holidays) and opportunities for sabbaticals and work for an organisation that values your work-life balance and well-being.
What do current employees say about this role?
‘Securing a membership is always a great feeling that stays with you. Being able to talk about things you are passionate about and learn a lot about wildlife is a real plus.’ ‘Fun, challenging, requires resilience, great colleagues.’
Join a team that's dedicated to preserving nature and inspiring others to do the same.
About You
What we need from you:
· A passion for conservation (no prior knowledge required);
· Ability to work to targets;
· A driver's licence valid for use in the UK;
· Happy to work 3 out of 4 weekends;
· Happy to travel (on average) an hour away from home each day;
· Willingness to work outdoors and independently;
It’s not about experience, it’s about negotiating, storytelling, enthusiasm and a passion for nature.
We are particularity keen to hear from people from people with hospitality, customer service, sales, or volunteering experience, so if you're ready to embark on an exciting journey and help create a world richer in nature, apply now!
You will have the opportunity to read the candidate guidance notes once you click to apply and upload your CV and Cover Letter.
This role is only open to people with the right to work in the UK and that have a valid driving licence.
Diversity Statement
The charity need more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. The organisation is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The Duty Scheme Support Officer performs a vital role supporting the smooth running of ASAP’s duty scheme. Our scheme offers free legal representation for people in the asylum system who need food and shelter, but have been refused it, or are about to be evicted. Your work will help to ensure people are not left homeless when they are entitled to support.
You will work closely with the duty scheme team, especially the Duty Scheme Co-ordinator (DSC), to provide efficient and time-sensitive administrative support to the scheme. You will be a key first point of contact for our duty scheme, having daily direct contact with people seeking assistance, referring agencies, the AST court admin team, ASAP staff, duty scheme advocates (DSAs) and the Home Office.
We are looking for an efficient administrator, with good communication skills, attention to detail, and a commitment to asylum, human rights or social justice.
Please see our job description and person specification on our website for more information.
Interviews for shortlisting applicants will be on 14th October in London.
The client requests no contact from agencies or media sales.
We're looking for two proactive & passionate individuals to join our Housing Advice team to deliver an effective housing advice and advocacy service to young people accessing our day centre.
You will be working within our Housing team to deliver an effective advice service for young people. You should be experienced in delivering housing advice within a youth and community or other relevant setting, of supporting clients with multiple and complex needs, and have a proven track record of referring and progressing vulnerable people into suitable accommodation. There are two roles available.
Key details
- Contract type and hours: Permanent. The role is full-time, 35 hours per week Monday to Friday. Some work over the Christmas period will also be required.
- Salary: The starting salary for the role is £31,200. The salary scale is £31,200 to £34,736 pro rata.
- Location: New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR.
- Application deadline: 9am, Friday 4 October 2024 *or earlier if enough applications are received, so apply as soon as possible*
Key objectives:
- To deliver an effective Housing Advice service to young people accessing New Horizon Youth Centre, carrying out thorough assessments of need and enabling young people to move on into independence.
- To maintain and build a network of relationships with relevant external agencies and internal specialists.
- To increase accommodation options for young people, both through NHYC’s own projects and with external partners and make appropriate referrals into accommodation and external specialist services.
Reporting to: Service Manager and Head of Services (Housing)
Main tasks and responsibilities
Young people's services
Delivering a housing advice service to young people with multiple needs. This will include:
- Working to ensure young people receive a high-quality service from the point of registration to move-on. Taking a hands-on approach to dealing with complex or difficult cases.
- Carrying out thorough needs assessments with young people accessing the service in order to refer young people into appropriate accommodation and to external specialist services.
- Providing young people with expert advice and guidance relating to their housing situation. Monitoring and evaluating young people’s progress.
- Engaging other relevant external partners, able to provide accommodation and other move on opportunities to young people.
- Referring young people to other internal New Horizon Youth Centre teams in order to support their progression, including Health, Youth Work, Outreach and Jobs, Education and Training.
- Providing advocacy and referring young people to a wide range of specialist external advice services including around advocacy, substance misuse, mental health, immigration, counselling, financial/debt advice, and legal services.
- Attending regular briefings, team meetings, reflective practice and clinical supervision, both with NHYC and project partners. Ensuring that Health and Safety or safeguarding issues are addressed at all times.
Sharing best practice
To proactively share best practice with internal and external stakeholders in order to maximise the impact of the work of NHYC. This will include:
- Identifying and acting to maximise NHYC’s profile by seeking out and responding to opportunities with specialists and agencies who might offer resources, funding, or individual services relevant to client needs.
- Promoting and representing NHYC at relevant forums, meetings and events.
Information management
To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation. This will include:
- Recording all contacts with clients appropriately and maintaining all relevant files and recording systems.
- Producing written reports in a variety of formats to meet the requirements of NHYC, external service providers and funders, e.g., project reviews and assessment reports.
- Inputting and extracting information from client monitoring systems and other accounting and database systems. Utilising other relevant software for the production of reports.
- Being self-servicing in day-to-day administration, and following team and NHYC’s administrative procedures.
Reviewing personal and professional development needs
To be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement. This will include:
- Reviewing and evaluating own performance to identify strengths and areas for development. Identifying own learning/development needs and opportunities.
- Undertaking development and training opportunities and being responsible for obtaining maximum benefit through review, reflection and practice.
- Taking a proactive approach to supervision including regular line management supervision, team meetings, team reflective practice and clinical supervision.
Other
To contribute positively and constructively to the development of the team, the service and the centre. This will include:
- Covering for other members of the team where necessary.
- Following NHYC’s policies, procedures and performance expectations in all functions of the post.
- Undertaking as required any other duties compatible with the level and nature of the post and/or reasonably required by the Service Manager, Head of Services, Director of Operations or CEO.
Application deadline
9am, Friday 4 October - or earlier if enough applications received
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ADMINISTRATION OFFICER
Part time: 14 hours a week
Salary: £27,300 (pro-rata £11,000 p/a)
Responsible to: Director
Key Duties:
Lead work on providing an information service for Healthwatch Camden, helping to ensure that it is readily accessible and can effectively direct people to the support or advice they need to access services or make choices about services.
-Lead on providing information to residents via our phone and emails, signposting and offering advice where available.
-Assisting projects and events formed by the Projects Lead and Engagement Lead.
-Ensure that our information resources are up to date and user-friendly.
-Take minutes and notes from Healthwatch Camden board and team meetings.
-Work with colleagues to plan and use appropriate approaches to evidence gathering and to brief and support volunteers.
-Engage in local health events supporting our outreach officer, spreading news about what we do, offering information to the community.
-Support our research projects, conducting interviews, supporting edits, and recording and transcription of interviews and focus groups.
Key Qualities:
-Be empathetic and proactive in your approach to including people who face barriers in using health and care services (for example disabled people, homeless people and people from migrant communities).
-Champion accessibility and inclusivity.
-Stay up to date with local health and social care news and has a key interest in health research and policy within the borough.
-High level of accuracy and attention to detail and excellent organisational skills.
-Ability to communicate well and with confidence to a diverse range of people verbally and in writing including external partners.
-The ability to use initiative, multi-task, and work as part of a small team.
Demonstrated experience in administration, minute taking and organisational skills is required. This role also requires one day in our office located in King’s Cross, additional travel may be required to Camden for events.
Essential/Desirable tasks:
Essential
Desirable
·Minute and note taking for Board meetings and team meetings
·Fielding phone calls and emails
·Support with outreach work where needed
·Support with events where needed
·Lead on providing an information service
·Main point of contact for resident inquiries
·Working with volunteers
·Director support
·Informed about health and social care
·Support website and news updates
Core elements of our roles
To enable Healthwatch Camden to reach local people, consult and engage them about health and social care; and help them get the best out of services they use.
All Healthwatch Camden staff are expected to:
-promote equality and diversity in all aspects of the work
-support the day-to-day work of the organisation, undertaking any reasonable task required including supporting Healthwatch Camden events and taking part in outreach activity including some evening and weekend work
-support the activities of volunteers involved in the organisation
-share responsibility for responding to requests for information from the public.
Conditions of service (summary)
Healthwatch Camden is committed to promoting equality in all aspects of
our work. We operate a flexible working policy, and will make reasonable
adjustments as necessary.
Annual leave entitlement is pro rata from 25 days’ a year (approximately 15 days). Sick leave entitlement depends on length of service, to a maximum of four weeks’ a year.
Healthwatch Camden operates a pension scheme provided by the People’s Pension and makes an employer contribution of 3%.
This is a permanent role, subject to available funding. All other terms and conditions are in accord with your statutory employment rights.
About Health Watch Camden
Healthwatch Camden is an independent organisation, run by and for local
people.
Our role is to ensure that Camden people have a strong VOICE in local health and social care services; that they know about the CHOICES they can make in health and social care services; and that local people’s views lead to positive CHANGE in health and social care services.
Our ambition is to lead strong, influential and inclusive engagement for all
of Camden’s residents:
-We aim to connect and strengthen local voices.
-We aim to set the standard for excellent engagement in the borough.
-We want to see real sharing of decision making, based on the views of People from every part of Camden’s community.
-We want to see all services actively using what people tell them, to make big and small improvements.
Healthwatch Camden is part of the national Healthwatch network; every local authority has a local Healthwatch and we are supported by a national body, Healthwatch England. We were created through the Health and Social Care Act 2012 which gave us some specific powers and duties.
Healthwatch Camden has specific duties to gather local people’s views and experience, to make recommendations for improvement in services and to give people information about their rights in services. We work in a diverse borough and our work must promote equality and seek out the views of people who are the most disadvantaged.
In everything we do, we aim to work in ways that empower local people and that build on the strengths of Camden’s large and diverse voluntary and community sector. This includes involving local people as volunteers in some of our projects, and working in partnership with other local organisations.
The client requests no contact from agencies or media sales.