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Closing in 7 days
Citizens Advice Southwark, Southwark (On-site)
NJC Scale 2 - £26,662 to £27,039 per annum
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment
Posted 1 day ago
Solace Womens Aid, Barnet (Hybrid)
(Salary Band 2.3) £30,765.38 - £32,887.13 per annum, pro rata. (Please note, successful candidates are usually appointed at the bottom of the relevant band)
Posted 1 day ago
Mind BLMK, Milton Keynes (On-site)
£24,720 per annum, FTE (actual salary £ 9,353.51 per annum)
Posted 1 day ago
Alzheimers Society, Huntingdon (On-site)
£23,933 - £25,873 Pro Rata, Per Annum for 28 hours
Posted 1 day ago
Alzheimers Society, West Sussex (On-site)
£23,933 - £25,873 Pro Rata, Per Annum for 21 hours
Posted 1 day ago
Latin American House, Kilburn (On-site)
£31,000 per annum pro rata
Latin American House is an organisation led by and for Latin Americans in the UK. We are in the look for our next immigration adviser
Posted 1 day ago
Parkinson's Europe, Remote
£33,000 - £37,000 per year (FTE)
We are looking for a driven and experienced individual to lead our outreach and engagement activities for the European Parkinson’s community
Posted 1 day ago Quick Apply
Neighbourhood Watch Network, Remote
£26,000 - £28,000 per year pro rata
The coordinator roles are vital components for delivery events, recruit and training volunteers in the South West region.
Posted 1 day ago Quick Apply
Page 2 of 21
Southwark, Greater London (On-site)
NJC Scale 2 - £26,662 to £27,039 per annum
Full-time
Permanent
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £26,662 to £27,039 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
  • An understanding of the main enquiry issues involved in assessing clients' problems
  • Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Closing date: 9.00 am Friday 4 October 2024

Interviews: Tuesday 8 October 2024

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted by
Citizens Advice Southwark View profile
Refreshed on: 26 September 2024
Closing date: 04 October 2024 at 09:00
Tags: Advice / Information,Social Care / Development,Advocacy,Helpline