Head Of Community Fundraising Jobs

The British Heart Foundation (BHF) is looking for an exceptional Learning & Development (L&D) professional to join the Talent & Organisational Development Team for a 6-month fixed-term contract as a Future Skills Lead to take on a pivotal role in shaping the future of skills at our organisation. 

This is an exciting opportunity to lead the development stream of a critical project that will position BHF as a truly skills-powered organisation.

As the Future Skills Lead, you will play a central role in designing, implementing, and embedding a cutting-edge future skills curriculum. Your work will empower our people to thrive in an ever-evolving landscape by fostering essential skills like data literacy and digital confidence.

Key responsibilities include:

• Leading the design and delivery of a blended learning curriculum.
• Improving categorisation of skills and navigation of relevant content within Workday.
• Fostering a culture of continuous development.
• Creating and delivering an internal campaign to engage colleagues in their development of Future Skills.
• Working with key partners aligned with the future skills strategy.
• Ensuring a seamless integration of the skills framework into everyday learning experiences.
• Embedding future skills into our early careers and apprenticeship programmes.
• Integrating effective evaluation into learning design.

About you

We are looking for someone with a strong background in Learning & Development and a proven track record of leading and designing impactful L&D projects. You’ll have hands-on experience with digital learning and Learning Management Systems (e.g. Workday) and be able to utilise them for effective blended learning approaches. Experience working in cross-functional teams to deliver innovative solutions is essential.

To succeed in this role, you will have:

• L&D experience, designing and delivering innovative learning solutions.
• Strategic leadership skills to implement large-scale learning strategies.
• An understanding of data literacy and digital confidence.
• Proven project management experience, managing complex projects and resources.
• Strong collaboration and stakeholder engagement skills.
• Excellent communication skills for internal campaigns and presentations.
• An analytical mind, able to evaluate learning programs and make data-driven decisions.

Working arrangements

Please note this is a 6 month fixed term contract. This is a blended role, where your work will be dual located between your home and our London office (NW1 7AW).

Interview process 

1st stage interviews are due to take place Wed 30th April via Teams. 2nd stage will be on Thurs 8th May in our London office.

How to apply

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below to be redirected to our career site. 

Are you skilled at building relationships with people?

Got a passion for parenting support and children’s early years?

Use your experience to make a big impact for families and young children in the local area.

We’re seeking a dynamic individual who shares our passion for supporting parents and young children.

In this role you will engage directly with families, visiting them each week to provide holistic support to families with young children, for a wide range of needs.  The Early Years Family Worker will tend to support families facing more complex circumstances. This might include factors like disability or emerging additional needs, multi-agency support, or a history of domestic abuse.

You will play a crucial part in assisting parents as they navigate the challenges of family life. This will involve listening to parents, building on their strengths, and helping them access activities, or help to improve family life.  Additionally, you will work with the children, engaging in play and other activities that support their development. Through role modelling and direct interaction, you will help create a nurturing environment that encourages both parental confidence and child growth.

You will play a crucial part in offering and developing resources tailored to their needs. As well as offering practical support, a key aspect of the role is building trusting relationships. This position offers a meaningful chance to make a positive impact when families need it the most.  Our ideal candidate will:

· Be able to put people at ease and embody the Home-Start ethos of no judgement and #RealLifeParenting

· Have experience working in a family support role

· Have a strong understanding of the needs of families with young children (0-5)

· Have knowledge or experience of supporting children’s early learning and development

· Have safeguarding experience

· Be able to work collaboratively and build positive relationships with a variety of people and organisations.

Hours of work: 24 hours per week

Salary: £29,572 (FTE), pro-rata for part-time hours, actual salary £19,182

We believe that diversity in the workplace enables us to create a relevant, innovative and effective organisation. We are an equal opportunity employer and welcome applications from candidates with diverse life experience. We are committed to recruitment that is fair and free from bias.

Home-Start Oxford is a Disability Confident Employer. Please get in touch if you require this information in an alternative format, or to discuss an alternative form of application or other forms of reasonable adjustment.

We are committed to equality of opportunity and to safeguarding and promoting the welfare of children and adults. We expect all employees to share this commitment, and we ensure it is reflected in our recruitment and selection practices.

Closing date: Midday on Tuesday 22nd April.  With interviews expected to take place on  Wednesday 30th April.

We offer flexible working, 26 days holiday, plus bank holidays (pro rata), and matched employer and employee contributions to a pension scheme (up to 5%). We guarantee that you’ll be working with incredibly friendly and committed colleagues.

This post is subject to an enhanced criminal record check through the Disclosure & Barring Service.

The young people we work alongside are amazing. Courageous, resourceful and incredibly smart. At the point in which we get to meet them they are often tired, traumatised and frustrated. If you get that, see the best in people and understand that these young people deserve the highest quality service, patience and care then we want to hear from you. Our Youth Justice service runs pan London, working alongside young people impacted and involved with the criminal justice system and those that are experiencing homelessness. We are looking for a Case Worker to join our team and deliver a holistic service to the young people. We are looking for a kind, creative, motivated and approachable individual to support our mission to enable young people to use their strengths to live a life where they feel safe and fulfilled. We need someone who is comfortable working to deliver groups and outreach in a prison setting as well as delivering street based outreach services. You should have working knowledge of supporting young people impacted by violence.  You will be required to meet young people in court, police stations, prisons and community settings as well as at our main day centre in Camden with the option of some remote working from home. If you have the required skills and are passionate about supporting young people, then we would love to hear from you.

• A full-time (or part-time considered) permanent role in our Youth Justice Team
• Salary £31,200 – £34,736
• Deadline to apply: 9am, Wednesday 16 April

Location: London (remote working within the UK is possible)

Hours: Full-Time

Remuneration: £60,000 - £75,000 depending on experience

Contract: Permanent

About FILE

The Foundation for International Law for the Environment (FILE) was set up in 2018 to be the major philanthropic re-granter scaling up legal action globally to tackle the climate and biodiversity crises.

We work as movement enablers, campaign strategists, and impact funders, using the law in pursuit of three interconnected system-level goals:

• Reducing net greenhouse gas emissions to protect the climate
• Safeguarding nature
• Delivering climate and environmental justice

We pursue these goals not just by supporting legal action directly. We believe in growing the strength of the climate and biodiversity legal movement globally, and in enabling people and movements to use legal action to shift narratives.

As movement enablers, campaign strategists, and impact funders, we at FILE do not ourselves bring litigation. As a regrantor, FILE is not an endowed foundation, but rather we engage in fundraising to secure resources to support our partners globally.

The Role

This is an exciting role with a wide remit where you will be responsible, under the supervision of the General Counsel for a range of work, including the following: general contracting, corporate governance, compliance, support on policies, and legal advice on a wide range of subjects.

Offering a wide view of the whole organisation, this is not a role for a heads down only technical lawyer – you’ll need to have your finger in many pies and display a wide array of skills. In return, you’ll get to be involved in a variety of interesting and engaging projects.

Key Responsibilities

Contracts

• Under the supervision of the General Counsel, review, draft and negotiate a wide variety of legal documents and agreements, including, but not limited to technical aspects of donor contracts, grant agreements, supply of goods and services agreements, IT agreements, and property leases.
• Draft, user friendly templates and guidance; improve contracting processes.
• Support in the drafting and delivery of contract management training to embed a good contract culture within the organisation.

 Governance 

• Support the General Counsel to manage governance queries and provide support to entities in complying with their governance obligations,
• Assist with the preparation of board papers and resolutions as required,
• Support the General Counsel on insurance review and renewals.

Policy/Compliance 

• Support the General Counsel to design, consult on, draft, review and/or input into key organisational corporate policies, processes and /or guidance, including but not limited to fraud and bribery, data protection, document retention, terrorism, money laundering, due diligence.
• Input into the design of, and provide training on key policies, processes and legal principles, including but not limited to legal privilege and confidentiality;
• Work with all departments to ensure implementation/compliance mechanisms are in in place and function as they should.

 General Law and Advice 

• Advise on contractual law, charity law, company law, lobbying, data protection and other laws and regulations as required.
• Support FILE’s trademark management.
• Conduct legal research as required and support the General Counsel in keeping informed and up to date on any applicable new or developing laws and regulations

 Other 

• Support the maintenance of the Legal Team’s intranet page, including maintenance of policies and templates in a user friendly form for all members of FILE.
• Maintain relationships with external law firms and nurture relationships with pro bono providers.

About you 

We know that long lists of criteria can be discouraging and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply. 

We also recognise that skills and experience can be gained in unexpected places, so we welcome applications from candidates who feel they have relevant skills for the role, gained from a wide range of professional, lived and learned experiences.  

Essential criteria

• Qualified legal practitioner with international experience (knowledge within the UK or Netherlands preferred)
• Contract law experience gained from a well-regarded firm / in-house / charity practice
• Experience on corporate governance issues
• Experience in an international donor-funded or grant making organisation is a plus
• Skilled in project-managing and working with external lawyers
• Practical and creative solutions-focused problem solver
• Ability to turn hand at short notice to a wide range of legal issues
• Superior attention to detail and accuracy
• Excellent organisational skills
• Excellent communication skills and ability to summarise complex matters into concise and simple briefings
• A strong team player, willing to support at all levels
• Strong commitment to FILE’s mission and values, strong professional ethics, and integrity 

Location

FILE has offices in London and the Netherlands. We are advertising this role for candidates based (and with the right to work) in the UK, or the Netherlands. but will also consider applications from other locations where we are able to do so.

Therefore, please note that this role will be advertised in multiple locations, but we are only hiring for one position. Please apply to the job post for your preferred location.

Working for FILE

FILE is a collaborative community of individuals who share a passion for climate, nature, and justice. We bring together knowledge and experience to support our mission.

Our people are empowered to lead their work both individually and as part of a wider team in order to make impactful change. As a relatively young organisation with the ambitious mission to change global systems, our roles are ideally suited to those who are highly strategic, flexible and adaptable, and open to growing in line with the Foundation.

FILE is committed to challenging inequality and values diversity, equity and justice in all areas of life. Our mission, work and impact is global, with staff and partners from across the world and a range of lived experiences. We firmly believe that we are strengthened by the diversity of our partners and staff.

At FILE, we actively work to create an inclusive culture where colleagues feel welcomed, heard and supported to succeed and thrive.

How FILE supports its staff

FILE is committed to creating a workplace that supports our staff to do their best work and develop professionally. FILE offer a generous annual leave policy and additional time-off work to support wellbeing. Amongst other benefits, FILE offers private healthcare and a contribution to a pension scheme.

FILE is committed to fostering an inclusive workplace where everyone feels valued and empowered. We welcome applications from individuals of all backgrounds and encourage candidates who can contribute to the diversity of our team to apply.

Join us in making a tangible difference in the fight against climate change by creating spaces where diverse voices come together to drive impactful solutions.

Applications

Please apply on our website and upload your CV. This role is open for applications immediately and we accept applications on a rolling basis. If you are interested, we encourage you to submit your application as early as possible. The role will close on the 6 of April. 

Diversity & Inclusion

As an equal opportunities employer, FILE is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join FILE.

Engagement and Support Project Worker North and South opportunities available

North Based Location: Main base is Peterborough with one day per week working in our Wisbech or Huntingdon drop in (Monday to Friday with a routation of a Saturday and an alternative day off in the week)

South Based Location: Main base is Cambridge with one day per week working in our Ely drop in (Tuesday-Saturday)

Salary: £26,000 to £29,000 per annum

Full time (35 hours) or Part time (24 hours) working available

The Opportunity

Centre 33 is looking to recruit an Engagement and & Support Project Worker, with significant practical experience of working with young people. A track record of providing practical and emotional support and guidance is a must as this is an integral part of the Centre 33 'Someone To Talk To' service. Your role will be to deliver excellent, safe, impactful and responsive information and support services to young people while developing good local links with other organisations supporting young people and the community.

Purpose of your job

You will be part of a team providing an open access 'one stop shop' at our Drop ins, offering information and on-going support to young people (aged 13-25), about how to make informed choices about their emotional wellbeing, work, education & finances, housing and sexual health. You will have wide-ranging and demonstrable experience of working with a complex case-load, assessing risk and need, and also of partnership working.

You will work to Centre 33’s values of being young person-led, collaborative, inclusive and striving for excellence. You will also be an exemplar of our relevant policies, compliance, standards and values and to help build a team culture.

Job Types: Full-time or Part-time opportunities, Permanent

Expected hours: 24 – 35 per week

If successful we would look to interview week commencing 21st April 2025

Are you experienced in Microsoft Dynamics 365 and looking for an opportunity to shape and deliver a vital CRM system?

We are looking for an experienced CRM Product Manager to drive the development and implementation of our new Microsoft Dynamics 365 CRM system at the Motor Neurone Disease (MND) Association. Working closely with teams across the organisation, you will ensure the system is effective, easy to use and enables our teams to give a great experience to everyone of our supporters.

Key Responsibilities:

This is a brand-new role where you will be responsible for leading the ongoing development and continuous improvement of the CRM's strategic direction, ensuring it meets business needs, and managing its development and implementation. Your role will involve:

• Collaborating with key stakeholders to Define and drive the CRM roadmap in alignment with the MND Association strategy and objectives.
• Managing the product backlog and prioritising development needs.
• Acting as a key link between business teams, technology teams, and external partners, ensuring clear documentation, communication and understanding of requirements and expectations.
• Leading the delivery of new CRM functionalities, product enhancements, customisations and integrations.
• Work with Technology teams to support skills development in managing and maintaining CRM Platforms and Power Platforms.
• Making in-house configuration updates to improve usability and workflows.
• Developing reports and dashboards to provide insight into CRM performance.
• Gathering user feedback and making improvements based on data-driven decisions.
• Ensuring compliance with data protection regulations and security standards.
• Managing relationships with external suppliers and service providers.
• Promoting continuous improvement in CRM-related processes.
• Communicating progress and system updates to stakeholders.

About You:

You will have strong expertise in Microsoft Dynamics 365 and experience working with cross-functional teams to implement and optimise CRM systems using product-based methodologies. You should also have:

• Extensive experience as a Product Owner or similar role, with a focus on Microsoft Dynamics 365.
• A proven track record of leading CRM development and integrations, including data migrations and APIs.
• Strong stakeholder management skills, with the ability to engage and influence teams at all levels.
• A deep understanding of CRM best practices, user experience design, and data management.
• Experience working in agile environments.
• Excellent problem-solving skills and attention to detail.
• The ability to lead discussions, bring teams together, and drive progress.
• It would be advantageous to have knowledge of the charity sector and experience supporting donor engagement and service delivery.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Location and Flexibility: This role can be office-based or remote with the expectation to travel to our Northampton office 2 days per month on average, with occasional travel to our London office or our partner's office. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Extensive experience as a Product Owner or similar role, with a strong focus on Microsoft Dynamics 365 and related Power Platform technologies.

• Proven track record of delivering CRM continuous improvement and best practice, ideally within the not-for-profit sector.

• Deep understanding of CRM best practices, user experience design, and data management.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

About Impetus

Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get the right support to succeed in school, in work and in life.

We find, fund and build the most promising organisations working with these young people, providing core funding and working shoulder-to-shoulder with their leaders over the long term to help them become stronger organisations.

Impetus currently has 52 members of staff, supporting 25 charities with programmes across England, Wales and Scotland.

At Impetus we focus on the critical factors that influence the education and employment outcomes for disadvantaged young people in the UK, working with charities that have the potential for impact at scale, helping their leaders to deliver lifechanging, benchmark-beating outcomes.

We provide these charities with the funding and the tools to grow and deliver on their promises to the young people they serve. We also seek to influence government and the wider sector to back effective support for young people and invest with other like-minded organisations to tackle the most difficult and under-supported challenges. We are resolutely focused on outcomes and impact, driven by quality evidence.

Impetus is a registered charity and our charity number is 1152262.

About the Investment team

The investment team is responsible for selecting portfolio partners, managing our investments in these partners and supporting them to improve and scale their impact.

The investment team also leads the Impetus Leadership Academy, a leadership development programme to support talent from ethnic minority backgrounds in the UK youth sector to progress into senior leadership roles.

The team is made up of 18 people, including former teachers, charity chief executives, charity impact leads, management consultants, social investment portfolio managers and impact consultants.

The team is led by a Portfolio Director who sits on the Senior Management Team. The Portfolio Director has 5 direct reports: a Deputy Portfolio Director, three Sector Leads (who lead our work in School engagement, School attainment and Employment Sectors) and an Impact Lead. Sector Leads line manage 6 Investment Directors. Investment Directors line manage Investment Managers (currently 5). Investment Directors and Investment Managers tend to primarily focus on a sector but might have mixed portfolios, depending on need, experience and interest.

The investment team has a good track record of role progression. All four Sector Leads and a number of our Investment Directors were promoted from within the team.

The team is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our charity partners and the young people we serve.

About the Investment Manager role

The Investment Manager (IM) works as an integral part of the Investment Team to help deliver our mission – supporting portfolio partners to deepen their impact and scale their outcomes. This role works closely with Investment Directors and other Investment Managers, including both charity-facing support and internal support to the investment team.

The IM uses analytical rigour, project management and relationship skills to support a portfolio of amazing organisations that, together, will help shift the life chances and outcomes of young people from disadvantaged backgrounds in the UK.

The IM role works across the portfolio, with the opportunity to work with various charities and Investment Directors, and may be involved in delivering the Impetus Leadership Academy. 

Key responsibilities

Investment Management

• Working closely with Investment Directors to support portfolio partners across all areas of our work - leadership, impact and sustainability - leading specific work streams like impact and/or financial management.
• Building trust-based relationships with charity leaders including CEOs, delivery staff and Programme / Impact leads, to become a valued advisor on practice improvement.
• Working closely with staff at our partners charities, providing guidance, thought partnership and capacity building.
• Working with Impact teams at charity partners to develop and refine impact management practices; data collection, dashboard development, performance review meetings, programme design and evaluation.
• Coaching charities' heads of functions (e.g. Director of Impact) to develop as leaders and help drive an impact-led approach within their organisations
• Curating pro- bono projects leveraging our large network of corporate volunteers to provide targeted support in key areas for our charity partners (e.g. strategy, marketing advice, financial analysis).
• Supporting Investment Directors with design and delivery of theory of change workshops, analysing charity impact data, developing and analysing pre-workshop surveys, facilitating workshops.
• Supporting Impetus’ quarterly peer learning forums for our charity partners, in particular the Impact Forum.
• Supporting the governance of our investments, preparing reports for Investment and Steering Committees.

Investment team support

• Supporting/leading the annual cycle of identifying new investments - mapping the landscape of charities in thematic areas (e.g. Apprenticeships and Skills), identifying high potential charities though analysis of key impact and financial data and reviewing the current evidence base.
• Playing a key role in due diligence of new charities, reviewing charity information (quantitative and qualitative) and drawing insights about their suitability for investment; This includes considering impact and scale potential, financial stability and developing a business case for investment including identifying risks. Requires strong relationship management with potential charity partners.
• Developing knowledge and expertise in Education and Youth Employment, staying up to date on relevant sector developments.
• Working closely with the Public Affairs team and ensuring teams are integrated in their thinking and approach – both ensuring we are coordinated in our support to the sector and working on cross-team projects that support the wider Employment and Education sectors.

Support to the Impetus organisation

• Working collaboratively on Impetus’ public affairs and philanthropy objectives through input into case studies, research and policy campaigns, donor reports and events.
• Sharing the learning from our work across the team, across the organisation and externally 
• Working within Impetus strategy, policies and procedures.

Person specification

Essential

• A commitment to Impetus’ mission.
• Able to build productive, trust-based relationships internally and with external stakeholders including charity partners and co-investors
• Strong relationship building and management skills.
• Highly analytical and numerate, with good command of Excel.
• Clear and strategic thinker; able to identify key insights from a range of data outputs and translate into clear communication, including PowerPoint.
• Proven ability to work independently.
• Desire to be a thought partner to Investment Directors – contributing actively to team discussions and debate.
• Strong planning and time management, able to balance between priorities.
• Displays tenacity and initiative.
• Growth mind-set; seeks out and acts on feedback.
• A strong interest in partnering closely with charities that are doing what it takes to get better.
• A commitment to equity, diversity and inclusion in our work and our organisation.

If you don't tick all these boxes, but still feel that you fit the profile, please apply anyway.

Desirable

• Experience in consulting, investment management, or other in-depth grant making and capacity building work.
• Previous experience working with charities. Could be in a previous role, pro-bono volunteer or Trustee capacity.
• Experience in UK education and employability sectors 
• Experience in charity impact management and/or evaluation.
• Financial acumen - financial modelling, fundraising pipeline development, review of annual accounts and assessment of financial risk.
• Project Management experience.

Our commitment to equality, diversity and inclusion

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form)
• Upload a comprehensive CV and supporting statement. 

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 11:59pm Monday April 21st 2025

Interviews

First round interviews will take place week commencing 28th April 2025.

Second round interviews will take place week commencing 5th May 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.

Our team provide a range of services to adults and children who’ve experienced domestic abuse. We understand the impact of domestic abuse on survivors and so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another.

As a Rising Sun Administrator you will be a key member of our frontline team working alongside specialist domestic abuse workers and providing essential support as a valued member of the team.

You will be involved in a range of tasks that contribute to the smooth running of our services, including processing incoming referrals and answering our main office phoneline, dealing with referral queries as well as supporting survivors to access support. You will also be involved in coordinating our group programmes for survivors, and our One Stop Shop drop ins.

As the first point of contact for both professionals and survivors you will be instrumental in ensuring they feel heard and supported, through your empathetic and understanding response.

In addition to day to day administrative tasks you will have the opportunity to attend training and learn about our domestic abuse services and the Rising Sun Framework which underpins everything we do. There are also regular team meetings and activities to promote wellbeing which are a great way to get to know your amazing colleagues.

We are looking for an organised, flexible and proactive individual who enjoys learning and is confident at following processes and using MS Word and Excel.

As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. Working alongside our other Administrator and frontline team, you will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse.

MAIN DUTIES AND RESPONSIBILITIES

• Admin Tasks
• Process incoming referrals to our services
• Liaise with referrers and team members as required and respond to queries efficiently
• Coordinate participants and materials for survivor group programmes and team training sessions
• Coordinate the rota for One Stop Shop drop-ins
• Respond to enquiries received via our phone or admin email account
• Work as part of a team to ensure the phone line is answered at times advertised on our website and coordinate call-backs to survivors from DA workers if needed
• Provide one-off/short term support to survivors calling the phone line, such as listening, information about available services, basic safety planning, completing a referral form
• Input information to spreadsheets and our case management system
• Develop our administrative processes to improve effectiveness
• Work with and provide support to the wider team as required

General

• Uphold the core values of the Rising Sun and work towards our vision.
• Work professionally and to a high standard
• Demonstrate a personal commitment to continued professional development
• Protect the safety and security of the Rising Sun service users, team, volunteers and buildings, and the confidentiality of records and other information
• Uphold the rights of women, children and young people who have experienced domestic abuse
• Ensure the effective implementation of all Rising Sun’s policies and procedures, including Safeguarding Children, Safeguarding Adults and Data Protection.
• Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected.

This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post.

PERSON SPECIFICATION 

The successful candidate will demonstrate the following experience, knowledge, skills and personal qualities. (D = Desirable)

Experience

• Experience in an administrative role
• Experience working across different teams (D)
• Experience coordinating events/activities (D)
• Experience of working for a charity or not for profit organisation (D)
• Experience of supporting or providing advice to survivors of domestic abuse (D)

Knowledge and Skills

• Excellent planning and organisation skills with the ability to prioritise
• Confident using MS Office including Word, Excel and PowerPoint
• Excellent communication skills, both written and verbal
• Effective team working skills
• Good understanding of the dynamics of domestic abuse and its impact on survivors (D)
• Confident using On Track, our case management system (D)

Personal Qualities

• Passionate about the aim and values of the Rising Sun
• Self-motivated and pro-active
• Solution focused and creative in approaching new challenges
• Committed to equal opportunities, safeguarding and maintaining confidentiality
• Able to attend occasional evening and weekend events with notice to further the aims of the organisation (time off in lieu will be given)

How to Apply

To apply for the role please download the job pack from our website, complete the application form, and return to us by Monday 14th April.

We will be screening applications and inviting suitable candidates to interview on a rolling basis so we advise applying early to avoid disappointment.

New Horizon Youth Centre (NHYC) runs London's only youth-specific emergency accommodation project in partnership with Depaul UK. The London Youth Hub, based in Islington, provides emergency accommodation and support to help young people facing rough sleeping to transition into safe, long-term housing and achieve independence. As an Assessment and Resettlement Worker for the Youth Hub you will be joining our new Rough Sleeping Team and be responsible for delivering high-quality move on and advice services to young people staying at the Hub. This includes conducting needs assessments, providing guidance on housing, welfare benefits, tenancy rights, and employment, and connecting young people to relevant resources and support services. The role involves managing a case list of clients with diverse and often complex needs and collaborating with both internal teams and external partners to ensure successful client move on options within the 56 days emergency stay.

• A full-time 1 year fixed contract role in the Rough Sleeping Team
• Salary £31,200 to £34,736
• Deadline to apply: 9am, Monday 7 April