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Page 8 of 31
Remote
£30,000 - £35,000 per year
Full-time
Permanent
Job description

You’ll be at home, working online, recruiting and interviewing new volunteers, pulling teams together, planning and strategising systems to support our amazing volunteers.  You've great people skills and a talent for bringing out the best in people, spotting their strengths, building up their confidence. You’ll be supported by our Salesforce Manager and Content & Communications Lead and will work alongside colleagues heading up our services.  

We’re at the start of a new 5-year journey to create space for people who stammer – so we’re building our team.  This is a new role at STAMMA, so there is space to shape, create and shape volunteering at the start of our new strategy.  Now couldn’t be a better time to join.

We're embarking on a new strategy, fuelled by the National Lottery, which includes significantly expanding our volunteer operations which will be headed up with this new post.  We've already a team of over 30 brilliant volunteers.  Our services are central to what we do - so you'll be at the very heart of it all. Recruiting and supporting volunteers across the helpline, training and advocacy services, including supporting our amazing group leaders around the country. 

Essential Skills & Experience

  • At least 3 years’ experience of volunteer management.  We’re particularly looking for experience with online recruitment and management of volunteers.
  • Experience of establishing new volunteering and training systems, so you can help us scale up operations.
  • An understanding of best practice and the regulations around volunteering.
  • Thorough understanding of safeguarding practices and issues.  The postholder will be the safeguarding lead in this role.
  • Experience of presenting to groups of people and facilitating discussion and initiatives and coaching individuals.
  • Strong writing and presentation skills.
  • Experience of working within voluntary sector.

Desirable

  • Experience of working with local groups and/or working with a membership organisation.
  • Experience of organising volunteer events.
  • Experience of using a CRM or volunteering management system.
  • It would be great if you stammer, but not essential.

Soft Skills

  • Leadership
  • Self-starter
  • Able to manage and prioritise a varied workload within deadline.

RESPONSIBILITIES

We expect to recruit from our members and from the community of those who stammer or those who support people who stammer (speech & language therapists, family and friends).

  • Recruit and induct new volunteers to support our services, working with the Services Director and the Training & Outreach Lead. 
  • Work with the service managers to review training and update training modules.
  • Ensure there is appropriate training, support, supervision and acknowledgement for volunteers and ensure processes comply with the charity’s values
  • Research and write volunteer policies and procedures, including risk assessments.
  • Support and recruit volunteer community leaders for our groups and networks; work with them to aim for consistent quality across the groups experience and develop an online training programme for leaders.  Longer term, put a funding case together to support a training weekend for community leaders.
  • Keep records on which community groups are active and identify areas of need and feedback mechanisms.
  • Work with Content & Communications Lead to produce regular mailings and volunteer recruitment campaigns.
  • Keep up to date with legislation, best practice and policy related to volunteering and make any necessary modifications to accommodate changes.
  • Maintain the database of volunteers and ensure all volunteers are registered members.
  • Manage budgets and resources, including the reimbursement of volunteer expenses.

PLEASE NOTE

This is a hybrid role, and all staff are expected to attend team meetings, held in London, every 6-8 weeks.
Candidates need to be based within mainland UK as they will be expected to attend in-person staff meetings and visit local groups.   
Previous candidates need not apply.           

INTERESTED?

If you think you fit the bill and can tick most of the boxes needed under the Job Spec, then do apply. We need:

1. A CV.

2. A cover letter of no more than 2 pages to explain why you want this job and how you fit the Job Spec, with particular attention to skills and experience. Applications without a cover letter will not be accepted.

Deadline for applications 23rd April.

TIMETABLE

Ongoing Short one-to-one Teams informal chats will be offered to long-listed candidates in the first instance with the CEO, so if you can, get your application in before 29th April. Following this, candidates will be shortlisted for a panel interview via Teams. 

Tues 29th April 1st Panel Interview (online)

Thurs 1st May Meet the staff (online): If you reach the 2nd round you will get the chance to meet the staff team and get a feel for the people you’ll be working with. 

Fri 9th May 2nd Panel interview, in person, London.  Those attending the 2nd panel interview will be expected to prepare a short presentation.

Application resources
Posted by
STAMMA View profile Organisation type Registered Charity Company size 11 - 20

We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference.

Posted on: 01 April 2025
Closing date: 23 April 2025 at 10:30
Tags: Campaigns, Training / Learning, Volunteering Management, Justice, Recruitment, Community Fundraising

The client requests no contact from agencies or media sales.