Donor Development Officer Jobs

Policy Officer-Wales

Based at home, situated across Wales including regular travel around the country.

22.5 hrs per week

Fixed term post 2 years - until the end of May 2027

£31,500-£34,500 p.a FTE depending on experience

Make a difference for kidney patients in Wales!

Are you passionate about influencing policy and driving change? Do you want to be part of a growing team making a real impact on the lives of people with kidney disease?

We’re looking for a Policy Officer – Wales to help shape policy, build relationships, and advocate for better support and care for kidney patients. In this brand-new role, you’ll work for Kidney Care UK and Kidney Wales, engaging with policymakers, healthcare professionals, and those affected by kidney disease.

You’ll spend time at the Senedd, building connections with local politicians and councillors, and ensuring the voices of kidney patients are heard loud and clear. With your knowledge of Welsh Government structures (or similar UK experience), you’ll help drive our campaigns and influence change.

This is a fantastic opportunity to make a tangible difference, working flexibly in a supportive team. If you’re ready to champion kidney patients and shape policy in Wales, we’d love to hear from you!

Key Responsibilities

• Develop or participate in work programs and undertake projects to explore policy issues under the guidance of the Policy Director of Kidney Care UK and the Managing Director of Kidney Wales.
• Support the research, development and dissemination of policy positions in Wales.
• Work with other team members to deliver events/reports or campaigns as needed
• Keep up to date with the policy department and charity work to avoid duplication and ensure good communications with our colleagues.
• Contribute to the newly created All Wales Cross Party Group.
• Undertake desk-based research involving data collection and the synthesis of information from relevant sources.
• Seek out opportunities for communications and influencing in the Welsh parliament, including the need for a kidney group. 

The advert may close earlier than the stated closing date if we recevive a sufficient number of suitable applications.

Senior Strategic Partnerships Manager
The Freedom Fund is a global non-profit dedicated to ending modern slavery. Since 2014, we’ve invested over $100 million into frontline organisations and coalitions, helping to shift power to local actors and create lasting systems change. Our new strategy doubles down on this commitment, investing in anti-slavery movements, fostering collaboration, and working as a trusted partner to the incredible people and organisations driving this work forward.

We are now looking for a Senior Strategic Partnerships Manager to join our passionate, collaborative Partnerships Team. This role is a unique opportunity for a strategic relationship-builder, creative storyteller, and confident fundraiser who wants to make a meaningful impact.

As Senior Strategic Partnerships Manager, you will help shape and deliver our fundraising strategy with a particular focus on growing and stewarding funding relationships with private donors , including high net worth individuals, foundations and philanthropies. You’ll research new opportunities, develop compelling proposals, build relationships with prospective donors, and lead on complex bids, working closely with colleagues across the organisation to develop innovative pitches and high-quality donor communications. You’ll also support (and occasionally lead) joint donor initiatives, engagement groups, and strategic events.

You’ll bring exceptional writing and communication skills, a collaborative spirit, and experience leading successful fundraising proposals within a non-profit setting. You will be confident engaging with a range of internal and external stakeholders, and comfortable juggling priorities in a fast-paced, purpose-driven team.

We are particularly interested in candidates with lived experience of trafficking and/or forced labour. We also warmly welcome applications from people of the global majority, those who identify as disabled, and individuals from lower socio-economic backgrounds, groups that continue to be underrepresented at a senior level in the sector.

If you’re passionate about human rights, excited by the opportunity to shape global partnerships, and eager to work with a team who care deeply about equity, collaboration and impact, then we would love to hear from you.

Interview Process: Two-stage interview. First interviews will be held virtually w/c 14th April.

Are you passionate about making a difference and using your marketing skills to drive positive change? As this Marketing and Fundraising Officer, you'll play a vital role in creating impactful campaigns that inspire action and support vital causes.
 
Job Title: Marketing and Fundraising Officer
Charity cause: International
Salary: £39,270
Location: London (hybrid working – one day a week in the office)
Contract: Permanent
 
The role as Marketing and Fundraising Officer
 
As the Marketing and Fundraising Officer, you'll manage and deliver high-quality brand awareness and acquisition campaigns across a variety of channels, including TV, digital, and face-to-face. Your work will directly support the charity’s mission, helping them to attract new donors, build awareness, and fund life-changing projects around the world.
 
Key Responsibilities:

• Lead impactful marketing campaigns, from concept to execution, across multiple channels.
• Work closely with creative and media agencies to optimise campaign performance.
• Monitor campaign progress, analyse data, and implement strategies to boost engagement and conversion.
• Develop innovative approaches to increase brand awareness and donor acquisition.
• Collaborate with internal teams to create integrated campaigns and impactful supporter journeys.

 
What They’re Looking For
You’ll thrive in this role if you have:

• Experience managing direct marketing campaigns across various channels, ideally gained within the charity sector.
• Strong analytical skills to evaluate campaign performance and make data-driven decisions.
• Excellent communication and organisational skills to manage diverse projects and stakeholders.
• Highly organised with excellent attention to detail.
• A commitment to safeguarding and best practices in fundraising.

 
If you’re excited about the opportunity to use your marketing expertise to support life-changing projects, we’d love to hear from you. Apply now.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

SENIOR COMMUNICATIONS OFFICER 

Reports To:     Communications Manager
Hours: Full Time (9am to 5pm, Monday to Friday, 35 hours per week)
Location: The Frances Hay Centre, Banbury (Hybrid Options Available)
Salary:  £32,000 per annum 

We’re Dogs for Good. We bring people and dogs together to help make everyday life possible. As part of our ambitious five-year strategy to support over 4,000 people a year by 2028, we’re expanding our Marketing and Communications Team and looking for a Senior Communications Officer to help share our impact.

This role will ensure our stories and impact are understood, celebrated and championed by all our stakeholders across multiple channels. You’ll be an excellent communicator with strong organisational skills, understanding of all aspects of internal and external comms, a passion for storytelling, and the ability to engage diverse audiences.

If you’d like to join our small but ambitious marketing and communications team, we’d love to hear from you.

If you are interested in applying for the role, please visit the 'Current Vacancies' page on the Dogs for Good website, where full application instructions can be found.  Please note we can only accept applications when accompanied by a completed Dogs for Good Equal Opportunities Monitoring Form.

The closing date for applications is 9am on Tuesday 22 April 2025. 

First interviews will be held on Thursday 8 May 2025.

We are looking for a dedicated Face to Face Officer to support people with sight loss in achieving their goals and independence through effective fundraising campaigns. This role involves overseeing both internal and external fundraising activities, ensuring campaigns are delivered on time, within budget, and in full compliance with all relevant legislation and Guide Dogs’ high standards.

You will manage relationships with third-party suppliers, analyse data, suggest improvements and monitor performance, address complaints, and collaborate with internal teams to ensure the smooth execution of fundraising initiatives across the organisation. Keeping up to date with industry regulations and best practices is paramount to ensuring the ongoing success of our F2F fundraising teams.

As part of Guide Dogs, you’ll contribute to reaching fundraising targets, influence strategic planning, and support the professional development of our fundraising team. We are a learning organisation and encourage ongoing personal and professional growth. If you're passionate about making a real impact and thrive in a fast-paced, compliance-focused environment, we'd love to hear from you.

We value in-person collaboration with our teams and support hybrid working arrangements, so you have flexibility to work in a way that’s best for you. We would like the role holder to work a minimum of 2 days per week from the Reading office.No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

Variety, the Children's Charity, seeks an experienced Corporate Partnerships Manager to develop and deliver our corporate partnerships portfolio and secure new, high-value partnerships – could it be you?Our corporate supporters are key to achieving our mission to fund life-changing practical support to disabled and disadvantaged children and young people across the UK. You will be joining the charity at a very exciting time as we launch a three-year strategy to drive ambitious growth and develop sector-leading partnerships.

Based in our head office in London, you will play a key role in our fundraising team, working alongside the CEO and Director of Fundraising and Communications to develop corporate leads from our high-profile events and supporters, grow our existing partnerships and drive corporate engagement to achieve our goals. 

In the UK, there are more than 1.3 million disabled children and nearly four million children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future.

Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment. Variety is also involved with a number of capital projects which transform the facilities of hospitals and SEN schools. In addition, each year tens of thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme and every single day we are improving more young lives. We do it with practical, tangible help. Help that makes a real and immediate difference.

We’re not content to rest on our laurels – we have recently completed a leadership transition that will provide the strategic and operational foundation for the charity to be more effective than ever. We plan to double our income in the next three years and grow our support for children and young people across the UK.

Here are some of key responsibilities of the role although a full brief and job description is available on request:

 ●  Account management of a portfolio of corporate partnerships, delivering first class stewardship to meet income targets and agreed KPI’s, increasing engagement to deliver maximum potential for Variety

●Management of the new business pipeline and new business approaches, developing leads and identifying prospects, engaging them with our work to grow the partnerships portfolio

●Create comprehensive partnership delivery plans including fundraising, communications, finance, impact reporting with partnership key messaging

●   Write and deliver bespoke propositions, proposals and pitches for new business development meeting agreed KPI’s

In return we are looking for someone that has the following attributes and experience:

•   Experience of managing multiple, large corporate partnerships

•   Experience of managing a variety of different types of partnerships (e.g. employee fundraising, transactional, programme focussed partnerships, corporate foundations, etc)

•   Experience of new business development and securing new partnerships

•   Experience of account management set-up and partnership agreements

•   Good organisational and planning skills

•   Enthusiastic, energetic, self-motivated

•   An understanding of the fundraising marketplace and partnership trends

HOW TO APPLY

Please submit your CV with a covering letter explaining why you’d make a great candidate for this role.

Applications will close on 30th April 2025 at 5pm with interviews taking place week commencing 5th May 2025. Please let us know if you have any accessibility requirements or need any adjustments for the interview

MAIN BENEFITS, TERMS AND CONDITIONS

• 25 days holiday (we also normally give between Christmas and New Year off, but this is not contractual).
• In addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday.
• Employer pension contributions of 7%,
• Life Assurance 4x annual salary
• Medicash cover
• Company sick pay scheme
• Hybrid working - 3 days in the office, 1/2 days working from home

EQUALITY DIVERSITY AND INCLUSION

Inclusion is one of our key values and it is our ambition to recruit great people from diverse communities.

We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief.

Please let us know if you have any access requirements which we might need to consider in relation to the selection process.

Job Title: Communications Officer - Services and Partnerships

Salary: £33,500 per annum

Hours: 37 per week

Location: Northampton office

Contract: Permanent

Do you have a talent for spotting a story and bringing important work to life through compelling communications? Are you looking for a role where you can collaborate with teams to create engaging content that informs and inspires?

We're looking for a Communications Officer - Services and Partnerships to help share the important work of our Services and Partnerships Team at the Motor Neurone Disease (MND) Association. You will play a key role in informing and engaging audiences, including the public and health and social care professionals, through targeted and compelling communications.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities:

As a Communications Officer, you will be at the heart of shaping and delivering communications that highlight the valuable support we provide to people living with and affected by MND through our services and partnerships. You will work closely with colleagues to ensure key messages reach the right audiences in the most effective way. Your role will involve:

• Working closely with colleagues in the Services and Partnerships team to ensure effective information sharing for communications planning.
• Identifying opportunities to showcase the team's work through owned and earned media platforms.
• Identifying and support internal spokespeople by providing training, briefings, and guidance to help them represent the organisation in the media.
• Providing end-to-end communications support for new and ongoing projects, including the creation and delivery of comms plans utilising multiple channels.
• Collaborating with regional teams to identify and support opportunities for regional media coverage.
• Ensuring staff are informed about key activities through engaging internal communications.
• Working with marketing colleagues to maximise opportunities to promote our services and partnerships at relevant events.
• Building and maintaining relationships with key media contacts to share our stories.
• Developing creative content, including written, audio, and video materials, for use across different platforms.
• Supporting wider communications activities as needed, particularly during busy periods.

About You:

To thrive in this role, you will be someone who enjoys working in a varied and engaging environment, building strong relationships, and turning complex information into engaging content. You will bring:

• Experience in communications, public relations, or media.
• Excellent written and verbal communication skills.
• Strong organisational skills and the ability to manage priorities under pressure.
• Confidence in working with and influencing people at all levels.
• A creative and strategic approach to storytelling.
• A collaborative mindset and experience in building strong working relationships.
• A team-focused attitude, supporting colleagues and contributing to shared goals.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the opportunity to split your time between working at home and from our office. There is an expectation to attend the office for monthly meetings and as and when the role requires.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience in communications, public relations, or media
• Strong organisational skills and the ability to manage priorities under pressure
• A creative and strategic approach to storytelling.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

If you are a skilled communicator with a passion for sharing stories that matter, we'd love to hear from you. Apply today and help us make a difference.

ellenor is a charity and a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley, and for children across the London Borough of Bexley. The Organisation has In-patient, Community, Wellbeing and therapeutic services at Northfleet.

Are you a passionate and driven leader looking for an exciting opportunity to make a real impact? We’re seeking a dedicated Head of Fundraising to play a key role in our dynamic Income Generation team.

As a key leader in this role, you’ll develop and implement innovative fundraising strategies, engaging individual donors while strengthening relationships with current and prospective supporters. Your work will ensure donors feel valued and appreciated, helping to drive our mission forward.

If you are committed to making a difference and want a rewarding role where your efforts provide care and support to those who need it most, we’d love to hear from you!

Key Responsibilities of the role include:

• Set and deliver a clear strategy to grow the active donor base and maximise long-term sustainable income from all individual giving income streams. Implement a strong multi-channel direct marketing fundraising programme to achieve this.
• Include setting realistic forecast models and targets to achieve desired outcomes.
• To be responsible for developing an effective integrated communications programme for cash donors and regular givers.
• Utilise audience segmentation and database insights to extract, analyse and segment data. Implementing clear strategies and supporter journeys that drive growth in target audiences, income and lifetime value.
• Provide strong leadership to the team to achieve targets. Lead and own effective reporting using internal and external benchmarks by setting clear, measurable KPIs driven by data and insight.

Essential Requirements:

• Proven success in Individual Giving fundraising, with experience in acquisition and retention strategies.
• Extensive experience in direct marketing and income generation across various media, driving growth in donors and income streams (retention, cash, in-mem, lottery, legacy).
• Strong track record in securing income through lottery schemes, including managing canvassing agencies, Gift Aid, and gambling compliance.
• Data-driven, experienced in setting and reporting on KPIs to drive results.
• Effective leader within both their team and the wider organisation.

This post is subject to Standard DBS clearance. UK Immigration: ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024.

We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, which do not require sponsorship as a Skilled Worker now or in future.

Application Deadline: 4th April 2025

Applications will be reviewed on an ongoing basis. Therefore, if you are interested, kindly submit your application at your earliest convenience as the vacancy may close prior to the closing date.

At ellenor, we are committed to acknowledging and celebrating our differences, fostering an inclusive environment for all. Join us in building an outstanding and diverse team dedicated to supporting our patients and their families during one of life's most challenging times.

The Bike Project is fortunate to have a diverse community of supporters including trusts and foundations, major donors and corporate partners as well as many committed members of the public who donate their bikes, time and money to the charity and buy bikes from us too. Our supporters are our lifeblood and we are keen to grow this community and ensure they are well looked-after, kept up to date on our activities and understand the impact of their support. 

This role is key to making this happen. You will head up our brilliant Fundraising & Marketing Team to ensure we take a joined-up approach to supporter acquisition and income generation. You will work closely with the Chief Executive and all members of the team to meet targets, but critically, to ensure we take full advantage of every opportunity to maximise benefit for our bike recipients. This includes oversee the delivery of our retail activity which has recently moved online. This is an exciting opportunity to build on good work done over the past two years.

Being a small charity, we work in an agile manner which allows for creative ideas to flourish and new ideas to be implemented quickly. We hold regular donation sessions from our London and Birmingham workshops, so there is opportunity to see the impact of your work first hand.

As a team member at the Bike Project you’ll enjoy a fantastic benefits package, including extended family leave, a standard holiday allowance starting at 25 days and increasing with each year of service, access to the Reward Hub, and an Employee Assistance Programme. We are also in the process of implementing a pilot for a nine-day fortnight.

We ask that the post holder commits to work at two - three days per week from our office, workshop or attending meetings.

We particularly encourage applications from disabled, and global majority candidates, and those who have personal experience of being a refugee or the asylum system. 

Closing date for applications: Monday 14 April 9am.

Interviews planned for 17, 23 & 25 April

Salary: £31,100 - £34,400

Contract: Permanent

Location: London office – 3 days per week

Closing date: ASAP

Benefits: Health care cash plan, Blue Light Scheme discounts, health and wellbeing in-house programmes, learning and development opportunities

 We have a great opportunity for a Direct Marketing Officer to join a wonderfully supportive hospice charity in London. This is a fantastic time to join, as the team has seen huge growth in fundraising over the last few years, with ambition to keep growing!

As part of this exciting role, you plan, develop and deliver multi-channel marketing campaigns to attract and retain new donors. You’ll work closely with the Individual Giving and Comms teams to create tailored stewardship plans and journeys – and with the Database team to make data-driven decisions to define campaign targeting and segmentation. The organisation has a real test and learn approach to their work, and this is a fantastic opportunity to take your fundraising or marketing experience to the next level in a supportive environment to learn and develop.

 To be successful as the Direct Marketing Officer you will need:

• Experience in fundraising, marketing or donor stewardship
• Strong project management skills, with the ability to manage multiple projects and deadlines
• Excellent analytical skills to evaluate campaign performance and donor insights.

If you would like to have an informal discussion, please call Heather or email your interest along with your CV.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.

The Stained Glass Museum is a vibrant and unique independent accredited museum and registered charity (no. 1169842). The museum operates a permanent public exhibition in a gallery on an upper level of Ely Cathedral which is visited by around 25,000 people per year. It also organises a programme of events, workshops and activities for all ages which further its mission to share with everyone the cultural and artistic importance of stained glass.

The Finance Officer is responsible for maintaining The Stained Glass Museum’s financial accounts. We are seeking a highly motivated individual with strong management skills and a solid understanding of financial administration, especially within the charity sector. A working knowledge of management accounts and accounting software is essential.

In this role you will play a key role in the success of the museum. You will work closely with a small team of museum staff and volunteers, including your line manager the museum Director and Trustee Treasurer, and report periodically to the Board of Trustees.

This is a part-time post with flexible working hours (averaging 5 hours per week / 21.5 hours per month) and is suitable for remote or hybrid working.

We’re seeking an Individual Giving Manager to join our Fundraising team. In this role you will lead on regular giving, appeals, major donors, legacies and the development of our lottery product.

Together with our Marketing and Communications team you’ll develop and implement a portfolio of inspiring campaigns and appeals that connect with our existing supporters, as well driving the acquisition of new supporters particularly through regular giving. You’ll also collaborate with colleagues to shape, refine, and execute our fundraising strategy.  

You will have a good understanding and knowledge of growing individual income streams, combined with a natural ability to collaborate across teams and enjoy creating new and exciting fundraising appeals and campaigns. Most importantly you must have a passion for fundraising and the ambition to grow income and increase donor recruitment and retention.

A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Fundraiser.

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home. 

This role requires someone with experience in legacy or in-memory fundraising, excellent communication skills and a strategic mindset. You will be able to connect meaningfully with supporters, manage multiple campaigns, and drive forward our strategy for growth and supporter engagement. You will be an ambitious, experienced, target driven relationship fundraiser, who is passionate and well-equipped to join our fast-paced team. 

To be successful in this role you will: 

• Have previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting, and able to lead and inspire our supporters in order to generate long term income and awareness for the charity 

• Be self-motivated, independent and target-driven 

• Possess a natural confidence in talking to people and encouraging their support 

• Have excellent communication and relationship building skills - be friendly, compassionate, inspiring and engaging 

• Have experience of producing compelling supporter creative and fundraising messages 

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is 30th April 2025. Interviews will be held on 7th May.

Supporter Care and Admin Officer

Contract Type: Permanent Full time
Salary From £30,075 to £33,416 per annum. It is Concern’s policy to start new employees at the beginning of their pay band.
Location: Belfast

Closing Date:4 April 2025

Concern Worldwide (UK) is seeking a Supporter Care and Admin Officer to join the team in the Belfast office.

About Concern Worldwide (UK)

For over 50 years, Concern has been working to make its vision a reality. Today, a global team of over 3,900 highly skilled and dedicated professionals work with more than 30 million people living in the most difficult situations across 25 of the world’s poorest countries. Often these are humanitarian crises arising because of people fleeing conflict or natural disasters, increasingly related to climate change. In these settings, Concern works to rebuild lives, livelihoods and communities.

The global organisation was founded in 1968 in response to the devastating famine in war-torn Biafra. In 2004, the UK operation was formally established, with an office in Belfast and a base in London. Concern (UK) is an integral part of Concern Worldwide, operates as its subsidiary and plays a vital role by providing funding, advocacy and technical assistance, as well as by raising awareness of its work and the voices and stories of those it supports. Concern (UK) does not directly implement programmes overseas but supports Concern Worldwide to do so.

Equality, diversity and inclusion:

Concern Worldwide (UK) is deeply committed to addressing inequality. Not only would we like to see greater representation of people from diverse groups within our office, we want to ensure that all staff and board members, regardless of identity and background, are welcomed, respected for who they are, and supported to thrive. This is fundamental to our core value of equality. Concern is taking a strategic approach to workplace equality, diversity and inclusion, in order to ensure coherence and co-ordination in addressing barriers and changing practices to address inequality in the workplace. Our objectives include:

• Developing an inclusive and welcoming culture in which people from all backgrounds feel valued, respected and heard
• Increasing diversity within our workforce and senior leadership
• Empowering every staff member to act as a leader on equality
• Creating fairer outcomes for staff (particularly in relation to progression, experience and pay)

About the Role

We are seeking an organised, proactive, and resourceful Supporter Care and Admin Officer to support the UK Supporter Manager in ensuring the smooth day-to-day running of the function, as well as the provision of excellent supporter services. The role will also ensure the efficient operations and facilities management of our Northern Ireland (NI) office, providing ad hoc administrative support to the NI Director, as well as facilities and admin support to the NI retail function when required. The successful candidate will play a pivotal role in fostering a collaborative and well-organised office environment, enabling the Concern NI team to effectively develop and grow as a regional team.

About You

We are looking for an experienced and highly organised Supporter Care and Admin Officer to join our team in the Belfast office. The ideal candidate will have a background in supporter care, customer service, or donor relations and proven ability to handle inquiries professionally. You will have experience with financial administration e.g. petty cash, expense processing, purchase orders and have excellent attention to detail along with problem-solving skills. You will have a strong commitment to the values of an international development charity, including diversity, equality, and inclusion and the ability to handle confidential information with discretion. This role requires adaptability, effective communication, and the ability to work both independently and as part of a team in a fast-paced environment. If you are proactive, resourceful, and ready for a varied role, we would love to hear from you!

For full details of the role and person specification please download and view the attached job description.

Benefits

• 25 days’ annual leave, pro-rated for part-time employees.
• Office closure between Christmas Day and New Year’s Day
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)

How to apply:

Please complete your application form by the 4th April 2025. Interviews are scheduled to take place on 16th April 2025.

All candidates who are short-listed for an interview will be notified via email after the application deadline.

Candidates must be legally entitled to work in the UK at the time of application.

This position has been designated by Concern Worldwide (UK) as a role that requires pre-employment/compliance checks. This includes a criminal record self-declaration form and a basic AccessNI check.

Equal opportunity

Concern Worldwide (UK) is committed to diversity, equity and inclusion. It encourages applications from candidates of all backgrounds and experiences.

You may have experience of the following: Supporter Services and Administration Officer, Donor Support and Office Administrator, Supporter Engagement and Admin Coordinator, Supporter Relations and Operations Officer, Supporter Experience and Office Coordinator, Supporter Care and Operations Assistant, Supporter Services and Facilities Officer, Donor Relations and Administrative Coordinator, Supporter Engagement and Facilities Administrator, Supporter Care and Office Administrator, etc.

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