Direct Marketing Manager Jobs
The Development Manager (Individual Giving) will focus on increasing donations from individual supporters. Working closely with the Head of Development and CEO, you'll be responsible for growing donation schemes for individual supporters, stewarding major donors, delivering public fundraising appeals and promoting opportunities for supporters to make gifts in wills.
We look to recruit a candidate excited to take responsibility for their own area of work as part of a small team. We will consider strong applicants with previous experience in fundraising / development or transferable skills and knowledge from customer-facing roles in other sectors.
This is a full time permanent position with a minimum of 3 days based on site. We are open to flexible working arrangements including part time working and compressed hours.
TO APPLY please send your CV and a cover letter of no more that 2 sides detailing how you meet the requirements below.
Interviews are expected to take place on 13th and 14th November. Please state in your cover letter if you are unable to interview on these dates
Key duties
- Manage and develop relationships with a portfolio of individual supporters
- Plan and deliver a year-round programme of supporter events encouraging donors to engage with our work
- Implement supporter stewardship systems with the aim of retaining and increasing support
- Assist with the planning and delivery of annual individual giving campaigns
- Process and acknowledge donations and Gift Aid claims on CRM system (Spektrix)
- Support with researching and drafting briefing documents for prospect and supporter meetings
- Develop strong internal relationships to help promote the work of the Development team
- Represent the organisation at fundraising sector events
Essential
- Experience of organising events to engage or steward supporters, clients or customers
- Proven track record of successfully managing a portfolio of supporter relationships or customer accounts
- Experience of delivereing supporter or customer journeys leading to increased support and engagement
- Strong organisational and planning skills
- Ability to analyse customer feedback
- Strong interpersonal, written and verbal communication skills
This is not an exhaustive list. Please see the JOB PACK for full details
Our commitment to equality and diversity
We are committed to providing equality of opportunity and encourage job applications from people of all backgrounds. We strive to build a diverse and inclusive workforce that is representative of our community and helps us to deliver more for our visitors. We particularly encourage applications from candidates from ethnic minority backgrounds and candidates with disabilities.
Our mission is: To repair, restore and maintain the park and palace for the recreation and enjoyment of the public forever.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
At Cure Parkinson’s we have a simple and powerful mission. We want to find a cure. We have a clear plan to get there. We’re working urgently but it will take some time, and we need the right help.
The Individual Giving and Legacies Manager role sits within the charity’s Public Fundraising team, which as well as Individual Giving, Legacies and In-Memory Fundraising, includes Events and Community Fundraising.
The successful candidate will play a vital role in Cure Parkinson’s continued ambitious growth. Joining us at an exciting time for the charity, you would be part of a small but dynamic team with the opportunity to develop and make your own mark.
You will lead the growth of our Individual Giving programme, bringing new donors on board across traditional and digital streams. You will be responsible for the retention and reactivation of supporters, maximising their lifetime value; ensuring the best possible supporter experience and delivering annual net income growth in individual giving.
You will also lead our small legacy programme, which has huge ambition for growth; maximising the opportunities available to encourage new and current supporters to leave a gift in their Will. You will be responsible for any legacy administration, working alongside internal and external parties to ensure that all estates are correctly administered, and that we realise the full value of the legacies left to Cure Parkinson’s.
You will be working with supporters to answer their questions about legacy and in-memory giving, and working with the next of kin to ensure that their loved one's legacy is cherished.
We are looking for a creative thinker that has enthusiasm and motivation to lead these areas of work. You will have strong interpersonal and communication skills, both written and verbal, as well as being a collaborative team member. You will be supported by the Head of Public Fundraising to achieve transformational results across Individual Giving and Legacies. And ultimately you will be contributing towards changing the future for people living with Parkinson’s across the world.
Everything we do is to move us closer to our goal, of finding new treatments to slow, stop or reverse the progression of Parkinson’s.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Peer Support Service Manager
Ref: 616
Salary: £27,500 per annum
Hours: 37.0 hours per week, Mon - Fri
Contract: Permanent
Working base: HQ, Flitwick
Area covered: Central Bedfordshire, Bedford and Milton Keynes.
Job Purpose
This role is an exciting opportunity to join, manage and support our Peer Support service which offers Peer Support group sessions in Central Bedfordshire, Bedford and Milton Keynes. This is a varied role where the post holder will be responsible for coordinating the day-to-day operations of the service and for the line management of Peer Support Coordinator, Peer Mentor Facilitator, Peer Support Workers and volunteers across BLMK.
The role will also involve the assessment and processing of new referrals and leading and supporting on more complex cases that may require intervention for suitability. The success candidate will work with the Lived Experience Operational Services Manager to ensure that the Peer Support service consistently provides quality support for service users and is managed effectively in line with KPI’s.
Key Responsibilities
- Operate a Peer Support service including peer support groups and mentoring across localities in Central Bedfordshire, Bedford Borough and Milton Keynes and ensure outcomes which supports individuals with mental health and wellbeing needs in line with Mind BLMK’s agreed Peer Support model and requirements as well as contract requirements.
- Carry out assessments on individuals’ suitability for Mind BLMK’s Peer Support service in line with the Access to Service procedure.
- Work with the Lived Experience Operational Services Manager to ensure regular involvement of service users, volunteers and staff on local service delivery, organisational matters and wider mental health strategies.
- Provide cover and support for Peer Support groups and mentor facilitator in line with service needs.
- Spend time regularly in each location, ensuring best practice is in place across all aspects of the service, from assessment & delivery to data input & reporting.
- Work with the Lived Experience Operational Services Manager to support a team who bring their Lived Experience of mental health to their roles, keeping an up to date understanding of working with and managing those with Lived Experience.
- Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of Peer Support Coordinator, Workers, Mentor Facilitator and volunteers).
- Provide the infrastructure Peer Support Workers need to deliver the support safely and confidently, including identifying and implementing opportunities for upskilling, progression and training.
Entitlements/benefits:
- 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Optional Health Plan
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: Wednesday 23rd October 2024
Interview date: TBC
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
This is an exciting time to join TCV and our newly created TFL team. We are looking for an enthusiastic, energetic, confident individual - someone who wants to make a difference and is always willing to go the extra mile and leads by example.
Working directly with your team and the wider income generation team, you will be responsible for setting and implementing our strategic plan aligned to securing income through Trusts, Foundations and Lotteries - working with your team you will identify and develop funding proposals to those partners and stakeholders which sit outside our corporate partnership team.
With your team, you will look to develop innovative ideas and compelling proposals which enable TCV to connect even more people to the green spaces around them, across:
- Environment/nature
- Health and Wellbeing
- Learning and Skills
You will be responsible for developing and bringing to life this new approach for TCV - with an ambition to secure national and or multi-regional funding, enabling us to connect even more people to green spaces.
Ideally you will have already worked in the charity sector and are able to demonstrate experience in leading a team to secure an annual income in excess of £1m across various funding streams.
You should be confident in your ability to set ambitious goals and high standards - and be capable and experienced in leading and supporting a team to achieve both the goals and the standards. You will have ultimate responsibility for leading on both identifying and creating a pipeline of TFL funding streams to meet our annual income target.
As the lead for the TFL team, you must be confident in your ability to communicate our case for support to your team, and to both our internal and external stakeholders, ensuring our proposals are compelling, well thought out and deliver value and impact for both our funding partners and TCV.
We would expect you to be skilled and experienced in writing compelling funding applications and be able to critique and act as a sounding board for your teams own individual applications.
If you're looking for your next exciting senior role in the charity sector and feel you have the experience and drive to deliver this role - please get in touch.
You are going to lead a team with very big ambitions for 2024 and beyond!
The role will require some travel and overnight stays from time to time.
A full, clean or near clean UK driving licence is required for this post, which has been held for a minimum of one year.
Connecting people and green spaces to deliver lasting outcomes for both.
The client requests no contact from agencies or media sales.
Digital Experience (DX) Project Manager
REQ000817
£42,573 pa
Woking, Surrey, GU21 4LL /Hybrid Working
This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.
At WWF-UK we’re committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
About the role
We’re looking to recruit a Digital Experience (DX) Project Manager to help us deliver a transformed digital experience for our supporters, colleagues and operations at WWF-UK, in a critical decade for the future of the planet.
As a DX Project Manager, you will join our team to help us plan and deliver a significant digital systems investment programme (including CMS and related digital capabilities). You will collaborate with project teams working across all our systems projects to coordinate plans, interdependencies and risks. We will look to you to oversee the successful delivery of each phase of this programme, from supplier selection and onboarding through to discovery, build and Go Live. We’ll need you to solve problems, keep an eye on risk and issues, communicate and manage change, and ensure users are trained to make the best use of new systems. You will also keep us on track, closely managing budget and timelines.
We’re looking for someone with:
· Experience of successfully project managing digital system implementations (e.g. CMS, DXP, personalisation or marketing automation systems)
· Used to managing multiple stakeholders across business units with different needs & audiences
· Experience of using a range of project management techniques/software
· Experience in managing digital transformation projects an advantage
· Excellent communication, influencing, relationship-building and interpersonal skills
· Confidence with planning and managing project budgets, timelines, reporting and managing risks and issues
Benefits, rewards & location
The salary for this role is £42,573 pa. We also offer a full benefits and rewards package including:
• Annual leave starting at 26 days a year, rising one day each year to a maximum of 30 days plus bank holidays
• Flexible working options
• 7.5% employer contribution to pension, increased to 10% with employee contribution.
• Training and development opportunities
• Regular wellbeing initiatives.
This role is hybrid and you’ll be required to be in the office 20% of your contracted hours. The job is based at our UK head office, the Living Planet Centre in Woking, Surrey. The Living Planet Centre is one of the greenest buildings in the UK, and you’ll hot desk among trees and gardens.
About WWF-UK
We’re a global conservation charity with hundreds of projects around the world and millions of supporters.
At WWF-UK, we’re bringing our world back to life. Protecting what’s left is not enough – we’re now in a race to restore the natural world and prevent catastrophic climate change before it’s too late. And it’s a race we can still win.
We’re courageous and passionate about fighting for the future we want to see – a world where people and nature can thrive.
We were born out of passion and science, and for more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We operate with integrity, collaboratively and with respect for those we work alongside.
How to apply and the recruitment process
Please click on the link and apply via our website by completing the application form and submitting a copy of your up-to-date CV and a supporting statement to highlight what makes you a good fit for us.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
As our new Advocacy & Communications Manager you are passionate about students' voices - both individually and collectively. You will lead our new Advocacy & Communications team in ensuring that students are supported through our advice service, informed through our communications and heard through our campaigns and representation. You will provide expert support and advice to our elected student officer team and play a crucial role supporting the CEO in the leadership and management of the Students' Union.
If this sounds like a purpose you would love to deliver, we would like to receive your application and get to know you!
Detailed job description and person specification for this role is attached to this job advertisement.
All applicants should prepare a CV and statement (1000 words maximum) that answers the following three questions (Candidates are advised to use the person specification to help answer the questions):
- What experience do you have that makes you great for this role?
- How have you demonstrated LMSU's organisational values in your past experience (student-led; inclusive; open; kind; creative; ambitious)?
- What do you bring to the LMSU team?
Application deadline: 1pm on 30th October 2024
Interviews will take place on the week commencing 18th November 2024.
What's in it for you?
- Hybrid and Flexible working arrangements
- Learning and development opportunities
- 27 days of annual leave plus bank holidays, office closure and sick leave
- Cycle to work scheme
- DSE assessments and eye tests
- Free access to Gym & Classes
- Competitive pension contribution scheme
- Interest-free loans - Seasonal ticket and tenancy deposit loans
- Discounts at selected nearby cafes and restaurants
At LMSU we are committed to maintaining a diverse workforce, as we understand the importance of having staff with varied lived experiences and backgrounds that reflect various needs of our student community. We welcome applications from all interested applicants, and we strongly encourage applications from people of ethnic minorities, people with disabilities, people with dependants and people who identify as LGBTQIA+. We conduct anonymous shortlisting and all of our interview panels have Unconscious Bias Training in order to support a fair recruitment process.
Empowering students to make the most of their time at LMU and transform their lives for the better.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Communications Executive – Conservation Science
Reference: SEP20242182
Location: Flexible in UK
Salary: £32,022.00 - £34,377.00 Per Annum
Contract: Permanent
Hours: Full Time, 37.5 hours per week
Benefits: Pension, Life Assurance and Annual Leave
Introduction
Are you passionate about championing and communicating conservation science and the work of the RSPB? We’re looking for a driven Senior Science Communications Executive to spearhead our scientific communication efforts in line with our mission to create a world richer in nature.
Science is the bedrock of the work of the RSPB and this role is pivotal in helping raise awareness and understanding of how it informs and guides our conservation work. The Senior Science Communications Executive will lead the promotion, development, and coordination of the RSPB’s scientific communication. This key role informs, influences, and inspires key internal and external audiences in alignment with the RSPB's mission.
The ideal candidate will have a passion for nature conservation and be a great communicator. An understanding of how science and academia works is preferred but not essential. You’ll be supported by, and line managed in the News & Media team but will work very closely with colleagues in Conservation Science and Global Conservation. This truly unique and highly sought after role at the RSPB is a great opportunity for an internal candidate.
What's the role about?
To develop and co-ordinate the communication of the RSPB’s conservation science activities, projects and strategies to key internal and external audiences in order to underpin, amplify or achieve RSPB objectives. You will be intellectually curious, collaborative, resilient and passionate about adapting to new trends and situations. You'll be comfortable working in a fast-moving culture, collaborating as partners with colleagues across the RSPB and in external organisations in pursuit of our common goal to drive change in the world. Key Result Areas for this role include:
- Direct promotion of the RSPB’s scientific work across social, broadcast, and print media channels to specific target audiences, including RSPB members, the public, government bodies, and academia.
- Development and maintenance of scientific content on the RSPB website dedicated to the Centre for Conservation Science.
- Production and circulation of internal and external scientific newsletters, managing circulation lists for each.
- Promotion and integration of scientific communication outputs within broader organisational communication strategies, including the RSPB Magazine and other owned channels.
- Building and managing a comprehensive network of science media contacts to increase the number of channels available for sharing our science work with target audiences, ensuring this is aligned with wider RSPB media objectives.
- Ensuring alignment with RSPB Brand Guidelines and fostering strong collaborations with colleagues across Conservation Science, Global Conservation, Digital Technology & Communications, and UK Countries Directorates. This collaboration ensures that our scientific communications embody brand trust, understanding, nurture passion, drive action, and define the RSPB's unique identity.
- Recognising and helping the News & Media and PR & Reputation teams to mitigate issues that may give rise to reputational damage to the RSPB.
- Demonstrating good judgement when working with stakeholders, recognising sensitive areas and the need for appropriate discretion, to maintain reputation and confidentiality.
Essential skills, knowledge and experience:
- Communications - listening, written and verbal: Able to communicate complex topics in a clear manner at all levels to develop shared understanding.
- Judgement and decision-making: Able to define and clarify a complex situation through gathering facts and evidence, recognising risks, evaluating options to
- progress work.
- Ability to build respect internally and externally across a broad range of stakeholders and at all levels
- Strong social and interpersonal skills, with the gravitas to influence internal and external stakeholders
- Knowledge of UK and International wildlife and conservation issues
- Excellent planning and prioritisation skills, combined with the ability to meet tight deadlines and handle unanticipated workloads.
- Experience of writing internal briefing, planning and strategy documents and communications plans
- Working knowledge of social media channels and tools
- Knowledge and understanding of brand and audiences
Desirable skills, knowledge and experience:
- An understanding of the current scientific research and peer review process
- Experience in a science communications role or other technical communications role
Expiry date: 23:59, Fri, 29th Nov 2024
We are looking to conduct interviews for this position from 9 December 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of this application process, you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Our client’s corporate membership consists of around 500 companies ranging from multinational energy utilities and renewable energy developers working across multiple technologies and solutions through to innovative niche companies and consultants, as well as sole traders, farmers, installers. Our client's finance forum and other platforms support member organisations from the investment, insurance and legal sectors that enable this growing economy. Our client is the only UK trade body representing the full range of renewable technologies across all applications covering power and flexibility, heat and cooling, transport, the bioeconomy and green finance.
Primary job functions and key accountabilities
- Representing the sector and wider Association at meetings, conferences, exhibitions etc. and making presentations on the work of the Association and the interests of members.
- Ensuring the effective working of the sector forum, including organising and taking minutes of the Biogas forum meetings (held at least quarterly) and Steering Groups for Biogas and separately Hydrogen and landfill gas.
- Working collaboratively with colleagues, other forums and, where appropriate, other stakeholders to strengthen the sector’s influence. This includes working on industry-wide campaigns.
- Line management of team member working within the Heat & Cooling pillar of the policy team.
- Driving member retention and recruitment. Developing and implementing strategies to attract new members and retain existing ones as well as other revenue-generating activities.
- Drafting policy statements and consultation responses relevant to the sector.
- Either from the start or as part of a later career progression, there may be the opportunity to also work on other heat technologies.
- Responding to members’ requests for information and support.
- Contributing to building and maintaining the Association’s information resources.
- Working with the events team in the organisation and planning of high-profile sector events (eg UK Green Gas Day, and their Hydrogen Conference).
Personal Characteristics
- Enthusiastic with a good eye for detail and organisational skills, determination and stamina; a flexible, team player with personal integrity and confidence, and the ability to build relationships with civil servants, regulators and wider stakeholders in order to become the go-to person in this sector on policy and the market.
- Ability to think strategically and implement long-term strategies that drive the our client’s policy outcomes and financial revenues.
- Confident and resilient decision-maker that exhibits the ability to make informed, decisive choices under pressure. Will have the ability to lead negotiations to effectively defend the biogas sector’s position, and the trade association’s commercial interests, within the evolving landscape of the green gas transition.
- Results oriented able to focus on achieving measurable outcomes and driving the financial success of the trade association and it’s members.
- A self-starter will especially do well in this role, working to multiple deadlines and as part of an exciting, fast-growing sector.
- Our client will help you develop your knowledge and skills and aims to help you foster career growth.
Line Manager
- Director of Policy
Equal opportunities commitments
Our client seeks to employ a workforce that reflects the diverse community at large because they value the individual contribution of people irrespective of age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
Our client is committed to:
- Promoting equality of opportunity and fair participation in employment for all persons
- Eliminating occurrences of unlawful direct discrimination, indirect discrimination, disability discrimination, victimisation and harassment
- Promoting a good and harmonious working environment in which all persons are treated with dignity and respect
- Taking lawful affirmative or positive action, where appropriate
- Fulfilling all its legal obligations under the anti-discrimination legislation and the associated codes of practice
- Complying with this equal opportunities policy and associated policies, and
- Regarding all breaches of this equal opportunities policy as misconduct, which could lead to disciplinary proceedings.
- *They encourage early application as they review applications regularly, and may close the role before the deadline if sufficient applications have been received.
REF-217 264
*pay award pending
Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. We have an exciting opportunity for you to join our Business Development Team.
We are searching for a motivated, highly experienced Relationship & Account Manager to support our Business Development Team in establishing and maintaining positive relations with the Local Citizens Advice Network, business partners and other external stakeholders.
The successful candidate will be a goal oriented strategic thinker with a customer-centric approach. They will have excellent communication and interpersonal skills, as well as a strong understanding of customer service principles and the ability to build relationships with customers and develop strategies to enhance client satisfaction.
We are seeking a candidate with at least two years experience in a Client Relationship Manager role, or similar and who has the ability to manage multiple stakeholders and projects simultaneously. If you have a demonstrable track record in networking, building successful relationships, persuading and influencing strategic and operational stakeholders you may just be the person we’re looking for!
We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The above role attracts a rewarding remuneration package with excellent terms including:
- Flexible working week
- Comfortable and modern City Centre location with free tea and coffee!
- Hybrid working (following successful probation period)
- Pension, Cycle to Work and Life Assurance Schemes
- Health Plan with 24/7 Employee Assistance Programme
- Generous holiday entitlement of 25 days per year (additional to bank holidays), rising to 30 with long service
Interested in applying?
Head to our website where you can download a full Job Pack, submit your CV and begin the application process.
Closing Date: 10am on Monday 21 October 2024
Interview Date: Monday 28 October 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen for someone to join our Sports Fundraising team to help grow our third-party challenge events programme.
This maternity cover role (12 months) is to manage a range of mid to high value sports fundraising events (including our charity of the year partnership with Rat Race.
You'll provide an excellent supporter experience to all sports event's participants, meet agreed KPIs/objectives and line manage the 1 x Sports Events Administrator.
Children with Cancer UK is a leading children’s cancer charity dedicated to raising and investing funds into vital specialist research to save the lives of children with cancer. Our mission is to improve survival rates and the quality of survival in young cancer patients and to find ways to prevent cancer in the future. What began as a small memorial charity in 1988, has evolved into a major force raising more than £300 million and investing in over 200 research projects to help fight the injustice of cancer in children.
Please this role is a hybrid based position with three days based at our head office in London.
Head of Communications
Location: The role is based at the Trust’s office in West Berkshire with a minimum of three days per week expected to be worked at our Newbury office. Flexible working arrangements are available with the understanding that this must meet the objectives of the charity and requirements of the role.
Accountable to: CEO
Start date: 11/11/2024 or as soon as possible thereafter
Hours of work: Full-time (1 FTE), Monday-Friday, permanent
Salary range: £48,000 - £58,000, depending on experience.
Purpose
Key responsibilities and duties
This is an exciting and vital role to shape and deliver a multi-channel communications strategy for a leading mental health charity, focused on supporting the systems around children and young people including parents/carers, schools, colleges and universities. The main responsibilities will include creating and overseeing the activation of the marketing strategy and using data insights and analytics to grow and develop the Trust’s reach and support. The role will also act as the guardian to the organisation’s website as the main resource and marketing hub.
The role will enable the charity to proactively grow awareness, drive engagement, enhance its public profile and shape understanding of the Charlie Waller Trust by taking an audience-first approach to communicating our impact and purpose in an engaging and strategic way.
As a member of the senior leadership team, the role requires working closely with the CEO and other heads of teams to develop and grow the marketing and communications strategy, to raise awareness of the charity’s resources and to support the generation of income through the marketing of fundraising and workplace activities. The role will also work closely with and report into the Board of Trustees.
We are looking for a strategic thinker, with experience of both traditional and digital marketing. Someone who enjoys working with data and is always on the lookout for interesting angles or new channels or tactics to test. A passion for using marketing to understand and reach new audiences is vital. An analytical eye is needed alongside an ability to be creative and a desire to share success stories to further raise awareness of the organisation and to extend its reach.
Empathy for our audience and the ability to communicate in a way that allows them to feel seen and understood is important; you will need to have strong interpersonal skills, a desire to develop and build a team and to maintain communication and relationships with others across the organisation.
Inquisitive and creative, you’ll enjoy proposing fresh ideas and approaches for marketing with a keen eye for detail and a solid understanding of how marketing sits within the organisation as a whole.
Key Responsibilities and duties
Creating, leading and overseeing the delivery of the organisations marketing strategy including:
- Planning and developing the marketing strategy in line with organisational directives, new resources and initiatives.
- Overseeing strong relationships with key media outlets, journalists, and influencers to secure press coverage and increase public awareness.
- To ensure the appropriate and most effective marketing channels and tactics are used to support the programme and fundraising teams.
- Overall responsibility for the website - direction, content, consistency and tone of voice.
- Use of audience insight and data analysis to determine priorities and curate campaigns, projects and content from across the organisation.
- Development and improvement of user and supporter journeys.
- Marketing project initiation and management.
- Set and oversee marketing budgets
Strategic marketing sign-off including:
- Final sign-off on all website activity - strategy, content, SEO, landing pages and resources.
- Final sign-off of priority campaign materials - publications, newsletters, printed materials and press releases.
Internal and stakeholder communications including:
- Membership of the senior leadership and management teams.
- Assist the senior leadership team and trustees to oversee strategic and operational issues, managing risks related to communications, brand and public image.
- Quarterly marketing reporting to trustees.
- Working in partnership with other agencies on issues of common concern.
- Membership of project group (a cross-departmental group responsible for selecting, tracking and evaluating projects).
- Manage marketing agencies and freelancers to deliver work in line with the marketing strategy in an efficient and timely manner.
HR responsibilities including:
- Overseeing the recruitment to expand the marketing and communications team where required.
- Provide effective management of the communications team (5 direct line reports and 2 other staff).
About our Trust
The Charlie Waller Trust was created by the Waller family in 1997 in response to the loss of their son and brother Charlie who tragically took his own life whilst suffering from depression.
We have since become one of the UK’s most respected mental health charities for children and young people. Our overarching mission is to educate young people and those with responsibility for them - parents and carers, teachers, college and university staff, and employers - about children and young people’s mental health and wellbeing.
The Charlie Waller Trust is a great place to work. We care about mental health and wellbeing in our team and have a positive, enabling workplace culture. Our values drive our work:
- Warm: Positive personal connections are central to mental health; we aim to reflect that in all our relationships with beneficiaries, supporters, staff and volunteers.
- Empowering: We support all those we work with, and who work for us, to use their minds, hearts, energy and creativity to fulfil their potential.
- Collaborative: Partnership and cooperation are at the core of our work; we seek the views of those we wish to support and aim to put them at the centre of our activity.
- Compassionate: We recognise vulnerability in ourselves and others, especially where there is more than one reason people may be vulnerable to mental health problems, discrimination or inequality.
- Open: We believe in being honest about the way we work, our aspirations and where we need to improve; openness and good communication are key to good mental health.
Terms and Conditions
Equity, Diversity and Inclusion
We are committed to equity, diversity and inclusion and are working to ensure that our staff represent the communities we aim to support. We actively utilise positive action as set out in the Equalities Act (2010) to ensure we attract and recruit candidates from backgrounds and groups that are currently underrepresented in our workforce. We therefore particularly encourage applications from men and non-binary folk, and those from Black, Asian and minoritised backgrounds.
When we recruit, we will ask all our shortlisted candidates to tell us about any reasonable adjustments they need. Our current office is only accessible via a flight of stairs. We would of course discuss home-based working and holding team meetings in an accessible location as appropriate.
Benefits
We want people to thrive at the Trust; we believe you do your best work when you feel your best. That being the case, our team comes first, and we are proud of our culture: we offer a supportive, flexible and enjoyable place to work.
As part of our employed team, the following benefits are available to you:
- Flexible working policy - we're committed to helping you find a healthy work-life balance.
- Generous annual leave allowance - pro rata 25 days annual leave (increasing to 30 days after 5 years' service), PLUS bank holidays PLUS the period between Christmas and New Year.
- A workplace pension scheme to support you with saving for your retirement with a sliding scale of matched contributions depending on length of service for the organisation.
- Access to a 'Mental Health and Wellbeing Plan' - helping staff to stay mentally well and to support them through periods of poor mental health. This includes support for the cost of talking therapies where these are not available via the NHS.
- Opportunities to experience our charitable activities and impact at first hand by attending training and events and through involvement in relevant projects.
- Learning and development opportunities specific to job roles and on mental health and wellbeing topics.
- Coaching (offered to CWT pro bono, depending on team member and need).
- Social events and team days.
- Bike to work scheme.
- Time off for volunteering.
- Unpaid leave/sabbatical particularly if this supports personal or professional development (offered after 2 years in post).
To apply
If you would like an informal discussion about the role with Dr Hannah Vickery, our CEO, this can be arranged via Kerryn Cyfka, Executive Assistant to the CEO, on kerryn.cyfka @charliewaller(dot)org (please remove the spaces in the email address and add the dot back in).
The deadline for applications is noon on Monday 21st October though we reserve the right to close this vacancy early if we receive sufficient and suitable applications for the role. Therefore, if you’re interested, please submit your application as early as possible. Previous applicants are invited to re-apply.
Candidates invited to interview will hear back from us by Tuesday 22nd October and the interview will take place in the week commencing the 28th October; it will involve a competency interview along with a short 10-minute presentation relevant to the role.
Please apply via your chosen job website, or send your CV and a supporting statement to Kerryn’s email above. We ask that you structure your supporting statement, by providing relevant information under person specification bullet points (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a supporting statement.
We will provide details about the presentation at invitation to interview and we will also share 50% of the interview questions with candidates the day before the interview so that all candidates can perform at their best.
Person Specification – Head of Communications
The successful candidate is likely to have most of the following competencies and experience but not necessarily all. If you feel that you are a strong candidate, please do apply.
Skills required and relevant experience
Essential
- A minimum of two years’ experience at a senior level in a similar role.
- Experience of leading on strategic marketing planning and public relations (PR), analysis and activation.
- Demonstratable track-record of using audience data and insights to make strategic recommendations.
- Solid understanding of digital marketing channels and how to use them to target relevant audiences.
- Ability to build meaningful working relationships (internal and external) to shape and direct campaigns and activities and to work together to get the results.
- Strategic thinker with the ability to inspire confidence by adopting an entrepreneurial and creative approach.
- Demonstratable experience of managing budgets.
- Excellent interpersonal and communication skills.
- Experience of planning, executing and evaluating effective awareness raising campaigns and public relations activities.
- Experience of producing / commissioning high-quality written information for a wide range of audiences.
- Experience of appointing, managing, developing and appraising staff.
Desirable
- Solid understanding of websites from front end – user experience, readability and content, to coding and infrastructure at the back end of the website.
- Experience of influencing and networking at a senior level – prior experience of working alongside a board of trustees beneficial.
- A proven leader, with the skills to manage and expand upon the marketing, PR and comms team.
- Experience of briefing and managing external agencies and freelancers to deliver against the marketing strategy.
Attainment
Essential
- A communications or marketing qualification (degree or CIM) or equivalent experience to a similar level.
Desirable
- Leadership or management training.
Personal attributes
Essential
- Initiative-taker and solution-minded with a can-do attitude towards any task or challenge.
- Professional, enthusiastic and flexible, with a strong willingness to learn.
- Capable of working as part of a team and autonomously.
- A commitment to working to meet the charity’s objectives.
Desirable
- Interest in and awareness of children and adolescent mental health issues.
To educate young people and those around them about their mental health and wellbeing.
The client requests no contact from agencies or media sales.
TCV are fortunate to work with a number of amazing corporate partners and their employees, helping to make an incredible difference to the work TCV can deliver across the UK. We are looking for someone special to lead our newly created strategic corporate partnership team, to help TCV develop and implement new ways of working with our network of corporate partners.
This is an exciting time to join TCV and lead the partnership team. We are looking for an enthusiastic, energetic, confident individual - someone who wants to make a difference and is always willing to go the extra mile and leads by example.
Working directly with your team and the wider income generation team, you will be responsible for setting and implementing our strategic plan aligned to corporate partnerships and income.
You will be responsible for developing and bringing to life this new approach for TCV in how we work together with our corporate partners - enabling us to connect even more people to green spaces.
Ideally you will have already worked in the charity sector and are able to demonstrate experience in managing and developing a corporate partnership team.
You will be able to demonstrate you have led a team to secure an annual income in excess of £1.5m.
You should be confident in your ability to set ambitious goals and high standards - and be capable and experienced in leading and supporting a team to achieve both the goals and the standards. You will have ultimate responsibility for leading on identifying and creating a pipeline of corporate partners to meet our annual income target.
As the lead for the corporate team, you must be confident in your ability to communicate our case for support to your team, and to both our internal and external stakeholders, ensuring our proposals are compelling, well thought out and deliver value and impact for both our corporate partners and TCV.
If you're looking for your next exciting senior role in the charity sector and feel you have the experience and drive to deliver this role - please get in touch.
You are going to lead a team with very big ambitions for 2024 and beyond!
The role will require some travel and overnight stays from time to time.
A full, clean or near clean UK driving licence is required for this post, which has been held for a minimum of one year.
Connecting people and green spaces to deliver lasting outcomes for both.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to support and develop the work of the Christian Funders’ Forum (CFF). We are looking for an experienced coordinator with excellent relationship skills to continue to support and grow the membership of the CFF to enable the group to deliver on its mission to live and share Christ’s love through supporting each other and serving the Christian charitable sector.
The ideal candidate will possess administrative, digital, and social media expertise alongside the interpersonal skills needed to champion a positive, engaging membership culture to foster learning, sharing and collaboration.
You’ll be responsible for communication with members from both the Chairs and Executive CFF groups to coordinate meetings, ad-hoc training, and networking events. You will keep the intranet hub content rich and the website up to date to nurture the membership community.
The client requests no contact from agencies or media sales.
Social Media Officer
Location: Flexible remote (with monthly meetings / team days at our office in Horsham, West Sussex) with a requirement to attend events in person
Salary: £28,000 per annum FTE
Level Grade 4 and B
Part-time: 21 hours per week (to include Tuesday)
Contract: Part-time, Permanent
Who is Born Free?
Born Free is a UK registered charity that works tirelessly to ensure that all wild animals, whether living in captivity or in the wild, are treated with compassion and respect, and are able to live their lives according to their needs. We oppose the exploitation of wild animals in captivity and campaign to keep them where they belong – in the wild.
About This Opportunity
Are you excited about incredible content and the reaction it gets from an audience? Do you know what works, what doesn’t, and why? Do you thrive by creating engaging stories? Do you understand strategy for social and best practices on how to bring it to life? Do you know how to harness and amplify a brand message to create authentic experiences and interactions with our community?
We are looking to recruit a Social Media Officer who can take our captivating stories, spanning nearly 40 years of conservation and wild animal welfare, and deliver them to today’s diverse audiences in exciting, creative and contemporary ways, engaging people of all ages.
Under the leadership of the Digital Marketing Lead, working alongside the Creative Content Officer and with the support of the Communications Officer, you’ll deliver the workplans to the Digital Marketing strategy, develop and deliver all Born Free’s social media communications, including – but not limited to – fundraising appeals, adoption stories, stories from the field, including conservation and animal rescue and relocation, and news stories from the policy team.
You will have the incredible opportunity to translate our powerful narrative, outstanding achievements, and ambitious plans to all touchpoints on social, working directly with our programmatic and marketing teams and the Co-Founder. You'll build and grow our engagement and conversions by tailoring content to our different audiences.
Working alongside our external agency and the Digital Marketing Lead, you will also be proactively engaged in our paid social activity.
The Social Media Officer will need to have the energy and hands-on attitude to thrive in a lean, fast-paced environment with strong focus on outstanding content, accuracy and performance. This role requires a truly collaborative approach, embracing all aspects of the Foundation’s overall work, and an understanding of how your work affects, and is affected by, the work of everyone around you.
Responsibilities & Duties
- Working under the direction of the Digital Marketing Lead, design and deliver creative and engaging social media plans
- Ideate, curate and collate holistic content that reflects the history and diversity of Born Free, tailored to the interests of our followers, harnessing the unique aspects of each platform.
- Schedule content on Sprout Social
- Ensure content is adapted / suitable for specific channels / audiences
- Monitor, track, analyse and report on performance on social media platforms using tools such as Sprout Social, Google Analytics and Facebook Insights and recommend improvements to increase performance.
- Identify consumer trends to help with planning social media campaigns.
- Optimise content to further encourage community interaction and engagement.
- Research and evaluate the latest tools and techniques in order to find new and better ways of measuring social media activity.
- Analyse competitor activity.
- Set targets to increase brand awareness and increase customer engagement and loyalty.
- Create a flexible, proactive and reactive content calendar for all social that enhances the broader programmatic, marketing and leadership plans.
- Ensure that the BFF’s brand is consistent across every platform
- Live and breathe our brand voice and style guides, and continue to develop them through content, alongside our creative team.
- Assist with content creation where needed (e.g. other staff on leave)
- Respond to social media community
- Track, analyse and share KPI reports to optimise content performance and audience growth, and take advantage of opportunities, and adjust or pivot strategies, tactics and content development as needed.
Our Ideal Candidate
- Lives and breathes social – thrives on creating content and communications that genuinely connect with audiences.
- Inclusive, creative, courageous, discerning, curious, and devoted to Born Free, its Mission, and its followers.
- University degree in marketing or related subject or, a minimum of 3 years in a similar role, with a proven track record.
- Strong writing and editorial skills with utmost attention to detail.
- Comprehensive, nuanced understanding of all social platforms, including emerging creative sensibility and a keen eye for look and feel; editorial storytelling experiences a big plus.
- Results-driven with the ability to analyse data and deduce implications for social and engagement strategies.
- Highly-motivated self-starter; capable of working independently, yet collaboratively, within a fast-paced environment.
- Quick-thinking, agile, creative, hands-on, resilient, stress-tolerant, problem-solver.
Required Skills
- Social media-focused technologies and apps, with an eye on what is emerging as well as attention to what currently exists, including Sprout Social, or similar scheduling software.
- A genuine curiosity and interest in both current affairs, wildlife related news, and sector-wide developments.
- Ability to create engaging visual content as needed
- A solid understanding of the use of a range of social media platforms
- Strong copywriting and editing skills suitable for each platform, from knowing how to write a successful X post to using effective storytelling techniques.
- Knowledge and understanding of algorithms and search engine optimisation.
- Creative skills for contributing new and innovative ideas.
- Strong communication and people skills for articulating ideas to colleagues and the wider organisation.
- Excellent teamworking, collaboration and networking skills.
- This role will have a duty for safeguarding the welfare of children and young persons in relation to online activity and will be required to adhere to all Born Free policies in relation to safeguarding, including participation in specific safeguarding training sessions.
Further Information:
Note: This job description outlines the roles, duties, and responsibilities of the post. It is not intended to detail all specific tasks. Born Free reserves the right to alter the content of this job description to reflect the changing needs of the organisation but is a correct reflection of the main duties of the post at the time of writing. Please note this role will require working outside of normal working hours from time to time.
Our excellent benefits package includes opportunities for continuous professional learning, a generous annual leave entitlement, working from home with regular team meetings to help you maintain a healthy work-life balance, wellbeing support, and a competitive pension.
The closing date for applications is 17.00 on Friday 1st November 2024.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Born Free is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We welcome requests for flexible working.
Born Free politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Salary: £42,453 starting salary (salary range will increase due to max £45,539 via the length of service). Plus £4190 Inner London Weighting if based in London per annum
Contract: Permanent basis
Hours: Full-Time 35 hours per week (excluding lunch breaks)
Location: Any Refugee Action Office: London, Manchester, Birmingham, Bradford. We will consider a UK-based hybrid working option. Some travel to our London office will be required.
About Refugee Action
Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.
About the role
This role will be responsible for leading on the digital communications and content strategy, in collaboration with the digital communications and brand lead. The strategy will have a focus on developing fundraising messaging and digital influencing campaigns in an integrated way across all related channels to drive forward our ambitious fundraising and campaigns plans.
As part of the award-winning Fundraising and Brand team at Refugee Action, you will help create and implement bespoke supporter journeys across multiple online platforms with the aim of significantly raising our online presence, increasing donations, inspiring change and supporting the organisation’s growth. You will be a critical bridge between the Campaigns and the Comms & Digital teams, ensuring that our strategies are aligned and insights based. You will have the opportunity to create content, marketing materials and strategically manage social media and web operations for Refugee Action at a critical and exciting time.
To succeed in the role you will need to demonstrate:
- Proven ability to lead strategic digital content creation and understanding of the importance of emotional storytelling to successful fundraising and campaigning.
- Strong creative content development and strategy skills, including experience with Adobe Creative Software or similar (demonstrable video and image editing skills).
- Knowledge and experience of developing, delivering and managing specialised digital activism plans for campaigning.
- Knowledge and experience of campaigning and activism: knowledge of campaigning methods and tactics and a good understanding of what motivates people to take action.
- Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
- Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
- Strong understanding of how campaigning can achieve change and shift power.
- Strong understanding of the role of digital tactics in the development and execution of campaign and fundraising strategies.
- Extensive experience of developing strategic digital communications within a charity or not-for-profit organisation with the aim of digital mobilisation.
- Experience of developing and implementing digital acquisition strategies across various channels, with a view to increasing donations.
- Thorough understanding of the digital landscape, and emerging trends in web and social technology.
- Good knowledge of website content management systems and Engaging Networks or a similar platform.
- Understanding of branding and core design principles.
- Experience of leadership skills and understanding of how to motivate a team and support the development of direct reports.
- Ability to build good working relationships across teams within a culture of generous collaboration.
- Understanding of cultural diversity and the ability to work with people from a range of different cultures.
Those with lived experience as a refugee are particularly encouraged to apply
Closing date: 23:59 on Sunday 3 November 2024
Interviews: 14 November 2024 (on Zoom)
Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.
This role is not on the Shortage Occupation List. If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.
You can find out which roles are on the shortage occupation list via these two links:
- Skilled Worker visa: shortage occupations
- Skilled Worker visa: shortage occupations for healthcare and education
We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.