IT Support Officer

IT Support Officer

Location: Woking, Surrey
Salary: £27,800-£32-000 Pro Rata
Hours: 4 days
Department: IT
Job Type: Part time
Contract Type: Permanent

Join the 24-7 Prayer team!

We are looking for a part-time IT Support Administrator to work with our IT Director and Operations Team to manage our IT software and hardware during a time of enormous growth for us as a staff team and movement.

You will be a friendly point of contact for the 24-7 Prayer staff and national teams, supporting their IT needs. You’ll be someone who can clearly communicate and listen to problem solve and instil confidence in others, with an expertise in Microsoft applications including Teams and SharePoint on both PC and Mac devices.

This role requires someone who has excellent interpersonal skills, attention to detail, and is highly proficient in office software and tools with excellent administrative ability.

This role can be either based in our Woking office or a hybrid role. If hybrid, there is a requirement to attend mandatory in-person meetings at either our Woking office or Waverley Abbey House (averaging once a month).

Key Responsibilities 

• Manage all aspects of 24-7 Prayer’s IT external service desk provision, including monitoring budget, scope, reporting and SLA’s. 
• Own Microsoft 365 account across the international team: 
• Champion best use practices across staff team, implementing 2025 M365 external review 
• Act as expert and triage team questions 
• Identify opportunities for efficiency and collaboration improvements 
• Create and deliver introductory training to all new hires and national leaders 
• Organise software licensing, set up and ongoing maintenance including IT infrastructure software, e.g. VPN, AI productivity tools. 
• Administrate hardware and software aspects of our joiners and leavers process, including purchasing/set up/disposal of laptops, tracking budget and managing the asset register 
• Work closely with the Operations team to ensure delivery of an effective Intranet, for communication of key information with the staff team. 
• Deliver ongoing IT training for team: e.g. annual updates on cyber security, and ensure staff are appropriately trained to use software effectively.  
• Manage office equipment, including internet connectivity, telephone, screens, projectors and printing and copying hardware, and become an expert user of these tools.  Administrate PAT testing. Work closely with Operations team to ensure that the team are fully enabled in this area.  
• Understand the detail of GDPR requirements and working procedures. Work closely with the Operations team to ensure adequate data sharing agreements with national teams are in place and support as needed. 
• Implement IT infrastructure projects as required, in partnership with the rest of the IT Team. 
• Manage access to the website and escalate any support issues to site developers and/or the website hosting company. 
• Produce regular reports as required, e.g. service desk support stats.

 
Key Requirements and Skills 

• Successful track record providing highly effective IT services to users.  
• Highly organised with excellent attention to detail, especially in service provision. 
• Excellent communication skills both verbal and written to IT non-specialists. 
• Highly proficient in office software and tools with excellent administrative ability.  
• Ability to work in a diverse, multi-tasking environment.  
• Excellent interpersonal skills.   
• Capacity to be flexible in approach and adaptable to changing situations.  
• Able to display patience, resilience, and optimism.

Additional Comments

The Postholder will be expected to maintain a living relationship with God and live consistently according to biblical principles.
Reasonable time will be given for retreat, prayer, and personal spiritual development in liaison with your line manager.

For more information on key responsibilities and person specification, please view the attached job description.

24-7 Prayer is an international, interdenominational movement of prayer, mission and justice; a non-stop prayer meeting that has continued for every minute of this century so far, in over half the countries on Earth.

We started in 1999, when a simple student-led prayer vigil went viral and groups all over the world joined in to pray. Now, over two decades later, thousands of communities have taken part in 24-7 Prayer in churches, communities and cities in over half the countries on earth. 

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