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Page 4 of 158
Greater London (Hybrid)
£30,000 per year
Full-time
Permanent
Job description

About The Advocacy Project

We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people who are vulnerable because of their circumstance can understand their rights, make effective choices about their lives and voice their concerns.

Some of the ways we do this include:

· advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing

· user involvement projects that help organisations improve what they offer by listening to people who use their services

· local Healthwatch services, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback

· innovative Personal Health Budget projects that allow people to access items and services to improve their wellbeing.

About the role

We are searching for an exceptional Learning Disability (LD) User Involvement Project Manager to work in our well-regarded learning disability user involvement services. 

The post holder will be responsible for managing the ‘Synergy’ Learning Disability User Involvement Project, supporting and supervising ‘experts by experience’ - learning disability representatives, volunteers and participants - and actively reaching out to the wider Camden learning disability community, reporting their views to Council, NHS and CCG representatives, helping to shape the services people from this community receive.

Key responsibilities

  • Support the user-led ethos of the Synergy project, and provide line management, supervision, support, and annual appraisal of the Synergy Reps. This also includes managing volunteers, work experience/internship opportunities, and recruitment to the Synergy project; and processing reward & recognition, salary payments and queries.
  • Manage and deliver consultations, training, groups, and workshops that align with local and national priorities, as well as the Advocacy Project’s strategic priorities, feeding this into decision-making forums. This will include involvement in the Camden Planning Together Board, including agenda setting, creating Easy read documents, and supporting the co-chair.
  •  Design and conduct consultations, through a variety of methods including interviews, surveys, focus groups, meetings, and forums; with individuals or groups; in person, online, and via telephone or video calls. Collate consultation results and write up evaluation reports.
  • Provide regular speaking up opportunities, which might include drop-ins, group meetings, consultations, forums and focus groups as well as one-to-one interviews - addressing any gaps in diversity to ensure a diverse representation of the community are engaging in opportunities.
  • Develop effective working relationships with key staff in health and social care and voluntary sector services including carers; working in partnership with them to raise awareness of the Advocacy Project services and to amplify user voice and to shape local and national services.
  • Manage the service according to the contract and allocated budgets ensuring they meet agreed standards, monitoring system requirements, service goals and outcomes; and provide accurate and timely project updates and monitoring reports.
  • Develop and manage income generation opportunities such as training, awareness sessions, and easy read translation.
  •  Work according to the Equality Act 2010 and other forms of legislation that combat discrimination and promote equality and diversity.
  • Communicate effectively with people with a learning disability, including people with profound and multiple learning disabilities (PMLD), using a range of creative approaches – for example, Makaton, intensive interaction and objects of reference - to maximise participation opportunities in line with the Advocacy Project’s Accessible Information Standards.
  • Support the Synergy team to participate in recruitment or procurement procedures within but not limited to Camden Council, NHS settings, and NCL CCG.
  • Use organisational software and systems to record information that will contribute to the writing of regular reports.
  • Keep up to date with developments and good practice guidelines in advocacy and user involvement and of health and social care services/legislation and local and national policy, and priorities relating to people with learning disabilities. This includes co-production, involvement, representation and consultation practices.
  • Work with commissioners and key stakeholders to develop effective consultation, involvement, and co-production.
  • Attend local, London-wide, and national events and meetings; and support the Synergy Reps and volunteers to attend.
  • Work as an active member of the user involvement team - contributing to service planning and development. Where necessary, provide cover within the UI team.

General responsibilities

  • Participate in team meetings and training.
  • Participate in personal, team and organisational development.
  • Ensure an understanding and compliance with health & safety, safeguarding, risk regulations and The Advocacy Project policices.
  • Work to our mission, vision, and values.
  • Carry out other projects and tasks as needed.

Person specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

Essential qualities and attributes:

  • Understanding of the issues faced by people with a learning disability, and recent developments in policy and practice, and health and social care legislation.
  • Sound knowledge of services for people with learning disabilities
  • Experience of the principles, practice and different approaches to user involvement, including co-production, consultation and speaking up forums.
  • Ability to listen, communicate and build trust with people with learning disabilities, including those with high support and complex needs and/or profound and multiple learning disabilities (PMLD), to enable them to express their views and support their inclusion in the development of local, London-wide and National strategy.
  • Ability to manage group dynamics, and negotiate/resolve conflicts or disagreements that may arise during group meetings.
  • Ability to work with a wide variety of stakeholders including commissioners, volunteers, service users and colleagues.
  • Excellent communication skills (written and verbal) and understanding and experience of using a variety of creative communication methods such as Intensive interaction, Easy read, Makaton, Talking mats, and Objects of reference etc.
  • Excellent interpersonal skills and ability to adopt a person-centred approach
  • Experience of providing supervision and support to others
  • Commitment to working within the Advocacy Project code of conduct, equality and diversity, and safeguarding policies.
  • Ability to be pro-active, to use your own initiative to plan and execute projects, to prioritise your own workload, to problem-solve, and to work as part of a team.
  • Commitment to Equality and Diversity - to understanding, recognising, respecting and valuing differences (for example, due to Age, Race, Sex, Gender Reassignment, Disability, Sexual Orientation, Religion or Belief).
  • Evidence or commitment to ongoing professional development.
  • Ability to work and deliver the project remotely – using technology and various online platforms, for example Zoom, Microsoft Teams etc.
  • Knowledge of the Equality Act 2010, Mental Capacity Act 2005, and Care Act 2014, to support service delivery and supervision of the Reps and volunteers.

Desirable knowledge, experience and qualifications:

  • Understanding of the issues faced by people with mental health issues, and older people
  • Understanding of Advocacy under the Care Act
  • Understanding of Accessible Information Standard.

Benefits of working for us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.

Posted by
The Advocacy Project View profile Company size Size: 21 - 50

We help people speak up and make decisions about their health, wellbeing and social care.

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Posted on: 28 June 2024
Closing date: 15 July 2024 at 12:00
Tags: Social Care/Development,Advocacy

The client requests no contact from agencies or media sales.