Jobs in Sierra Leone
Team: Customer Complaints
Location: Homebased with travel for meetings & events
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £41,363 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Complaints Manager:
- The Complaints Manager will be responsible for embedding Cats Protection’s new charity-wide ‘Complaints Policy & Procedure’.
- Cats Protection is serious about creating a cultural change as part of its 10-year strategy that positions the organisation as customer-centric, putting customers at the heart of everything we do, anticipating needs and building life-long relationships that mean we can be there for all cats. This is not possible without improving our existing complaints processes so anyone who complains to Cats Protection receives superb customer & supporter service
About the Customer Complaints team:
- We sit within the Marketing & Income Generation directorate
- This new team will oversee the day-to-day complaints against Cats Protection. The team will also support Cats Protection’s Subject Matter Experts in handling specialist, technical complaints through regular training on delivering an excellent service, expert advice on triaging complaints, monitoring complaint reporting and learnings to internal and external stakeholders to pinpoint improvements.
- We currently have a team of 3
What we’re looking for in our Complaints Manager:
- Extensive experience in overseeing the management of the complaints process and complaint responses, ensuring an effective resolution and high level of customer service delivered, preferably in a not-for-profit and/or multisite organisation
- Proven experience of working in a customer-focused and professional environment managing operational processes effectively
- Proven experience or working with stakeholders at all levels including senior leadership with confidence and integrity
- Experience of managing databases & systems for data entry and generation of reporting, managing the roll out of a new system would also be preferable
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Please contact for a copy of the job description
Application closing date: 8th January 2025
Virtual interview date: 23rd – 28th January 2025
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
Team: Individual Giving
Location: Homebased with occasional travel for meetings
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £34,210 per annum
Contract: Fixed term for 12 months
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Individual Giving Officer – Retention
- As Individual Giving Officer you will be part of a passionate and friendly team of six, working on the Retention side of the Individual Giving team. This role is crucial in supporting the delivery of Cats Protection’s Individual Giving programme.
- You will be making an impact by leading on projects across multiple communication channels to steward our wonderful supporters, ensuring they feel valued and helping to generate over £22 million a year in sustainable income for Cats Protection. This includes everything from leading the creative development of stewardship mailings, building engaging and thoughtful supporter journeys, and project managing telemarketing campaigns – all of which feature cats at the heart, of course!
About the Individual Giving Team:
- We sit within the Marketing & Income Generation directorate
- Our team is responsible for the recruitment and retention of individual supporters to generate over £22 million each year and provide leads for the other teams in the directorate
- We currently have a team of 13 working across Acquisition and Retention on our Appeals and Raffles, Membership, Sponsorship, Lottery and regular giving programs using Mail, Face to Face, DRTV, email, Digital, Social and other paid media
What we’re looking for in our Individual Giving Officer - Retention
- Experience in an Individual Giving role or similar, ideally working with agencies in the third sector
- Proven track record of achieving income against agreed financial targets
- Experience in leading projects and managing schedules
- An understanding of the principles of Data Protection legislation and implications for Direct and Digital Marketing
- A good working knowledge of transaction and contact databases
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
For a copy of the job description, please contact
Application closing date: 6th January 2025
Virtual interview date: 21st & 22nd January 2025
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
Team: Email Marketing
Location: Homebased with occasional travel for meetings
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £26,796 per annum
Contract: Fixed Term for 6 months
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Email Marketing Assistant
- As Email Marketing Assistant, you will be an important member of a team that maximises engagement with our warm audiences and new supporters and grow sustainable income through the delivery of engaging and informative email communications that meet the charity’s strategic objectives.
- The role will largely support the Email Marketing team and the multiple teams across the charity to facilitate their email marketing and campaign needs, helping to maintain the ESP we use whilst making sure we stay compliant and adhere to best email marketing practices.
About the Email Marketing team:
- We sit within the Marketing & Income Generation directorate
- Our team is responsible for the delivery of all national and regional email marketing campaigns and journeys via Cats Protection’s email platform (currently DotDigital) end to end, from conception to delivery to evaluation.
- We currently have a team 6
What we’re looking for in our Email Marketing Assistant:
- Experience in an email marketing role or similar
- Experience of assisting with the organisation of projects/activities or schedules
- An up to date knowledge of email and digital marketing trends
- Experience of working with a database
- Competent level of IT literacy including Office applications
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 1st January 2025
Virtual interview date: Week commencing 13th January 2025
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
We are looking for a dynamic and experienced systems manager to support, manage and improve systems within our rapidly evolving charity.
In this role, you’ll be responsible for providing in-house systems support and systems administration for platforms and systems used by nurtureuk’s team, with a particular focus on Salesforce, working alongside external developers and outsourced IT support. You’ll also be responsible for providing key support on information security.
Nurtureuk is a charity that has been working with schools for many years to improve the social, emotional, mental health and wellbeing (SEMH) of children and young people. We help schools remove barriers to learning by promoting nurture in education.
We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be.
With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people.
Your main responsibilities will include:
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Acting as asset owner of nurtureuk’s internal systems
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Providing internal administration and development of Salesforce CRM
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Leading discovery and development projects to improve nurtureuk’s internal systems
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Managing external developers and support contracts related to systems
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Supporting administration of an information security management system to maintain ISO27001 accreditation
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Managing systems access and changes to systems, access rights and privileges
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Maintaining data infrastructure for dashboarding and reporting
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Providing support and training to colleagues on key aspects of internal systems
To be successful in the role, you'll have all or most of the following:
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Strong technical skills and a digital-first mindset
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Experience in maintaining and improving Salesforce and other systems
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Strong organisational skills with the ability to prioritise, manage time effectively and meet deadlines whilst working independently and proactively
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Project management experience
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Creative problem-solving skills
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Ability to work in a team environment, and good interpersonal skills
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Ability to develop and maintain good working relationships with a range of stakeholders
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Good attention to detail, and the ability to keep accurate records and work at pace
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Familiarity with information security principles
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Familiarity with transforming, cleansing and maintaining data
Employee benefits
Nurtureuk is a fully remote employer, and we operate with a strong culture and commitment of trust in the team. We supply the resources necessary to create a comfortable working environment from home. We allow for flexible working to be self-managed by the team, so they may work around their other personal commitments.
All employees receive 25 days’ annual leave plus an additional day for each full year of service, up to a limit of 30 days. This is in addition to all bank holidays and Christmas office closure. Nurtureuk pays a 5% employer contribution to pensions and also offers a Medicash employee benefits package. This includes cover for a virtual GP, routine dental and optical care, specialist consultations/diagnostics, complementary and alternative therapies, prescriptions, flu jabs and discounted gym membership. There is also access to a 24/7 Employee Support Service providing mental health and wellbeing support.
The client requests no contact from agencies or media sales.
ABOUT US
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
THE ROLE
We have a fantastic opportunity for someone to join us in the position of Benefits Entitlements and Claims Support Officer, to work on either a full or part time basis. Job Share applications are also welcome.
This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6 million households in the UK.
NEA’s Benefits Entitlements and Claims Support Officers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. The post holder will be responsible for giving comprehensive benefit entitlement advice and support to householders. The post holder will obtain relevant information about a client’s circumstances and offer accurate guidance about potential eligibility for additional benefit entitlements. This will include the completion of application forms as appropriate. Advice will be given over the phone, via online contact and in face-to-face settings where appropriate.
WHAT YOU WILL NEED TO SUCCEED
You will have a good understanding of Welfare Rights, including entitlements, systems, claim processes and current legislation and practices. Demonstrable experience of providing advice via telephone and face to face.
You will need good organisational skills, excellent communication skills as well as an understanding of the needs of low income, vulnerable or disadvantaged householders.
NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions. Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.
WE ARE OFFERING
· £28,163 – £33,205 (FTE) – Scale 5-6, Points 12-22 (plus £3,300 London Weighting if applicable). Appointments are usually made at the starting point of the scale.
· 11½% non-contributory pension.
· 25 days annual leave (FTE) plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.
· Flexible working arrangements including the opportunity for Hybrid working.
· Enhanced family friendly payments.
· Employee Assistance Programme.
· Employee benefits platform.
· 18-Month Fixed Term Post.
The closing date for all applications is 12:00 noon 13 January 2025. We anticipate interviewing the two weeks commencing 20 January 2025. Full details of the posts and an application form are available on our website.
HOW TO APPLY:
To apply click 'apply via website'.
Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.
Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927
The client requests no contact from agencies or media sales.
Our Client was founded in 2021 by Larry Sullivan through the Leo Lion Foundation. It is a values-driven, socially responsible organisation committed to providing innovative and transformative education for young people, particularly those with special educational needs (SEN) or who are at risk of becoming NEET (Not in Education, Employment, or Training). The organisation will be achieving charitable status soon.
Prospectus is delighted to be supporting in the search for our Client's first Director of Development.
Director of Development
£70,000 - £80,000 p.a.
Permanent
Full-time (37.5 hours per week) / Open to part-time arrangements (0.8 FTE) and alternative working patterns
UK-based, primarily home-based with travel as required. Offices are available in Surrey and London.
The Director of Development will design and implement a high-value fundraising strategy, focusing on trusts, corporates, and high-net-worth individuals. This role will lead on fundraising systems, processes, and policies while working with the organisation's leadership team to foster a fundraising culture and convert opportunities into tangible outcomes. The Director of Development will play a pivotal role in setting and achieving ambitious income targets, collaborating closely with the Director of Estates to plan major capital fundraising projects.
The ideal candidate will be an experienced high-value fundraiser, skilled in leading strategic initiatives, securing 6-7 figure gifts, and engaging with influential stakeholders. Additionally, they will have a proven track record of working on major capital campaigns and will be excited by the opportunity to transform potential into impactful income that enables young people to thrive.
For the full Job Description, please follow the link to apply via the Prospectus website.
To Apply
Our Client is a Disability Confident Employer and guarantees an interview to disabled applicants who meet the essential criteria outlined in the person specification.
We welcome applications from individuals of all backgrounds, regardless of age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity status. If you meet some of the criteria but not all, we still encourage you to get in touch. Prospectus can provide guidance on each aspect of the role and support you through the application process.
To submit your application, please follow the instructions via the Prospectus website. We will contact you to arrange a call or meeting to brief you on the role and ensure you have all the information required to complete your application. We look forward to connecting with you soon.
You must have the right to work in the UK to be eligible for this role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a real difference for people living with Crohn’s and Colitis? Do you have a proven track record of creating impactful national campaigns and inspiring teams to deliver results? If so, Crohn’s & Colitis UK is looking for an interim Campaigns Manager to lead our campaigning and help shape the future for those affected by these life-changing conditions.
About the Role
As our Campaigns Manager, you will:
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Develop and deliver innovative UK-wide campaigns that amplify our messages and influence meaningful change.
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Work with external agencies, policy-makers, and diverse audiences to achieve our strategic objectives.
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Lead, support, and inspire a high-performing team, ensuring consistent delivery of effective, high-quality campaigns.
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Manage operational planning, budgets, and metrics to ensure maximum impact and efficiency.
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Act as a leader across the charity, representing Crohn’s & Colitis UK with stakeholders and at key events.
About you
You will have plenty of experience in developing and delivering effective national campaigns – with strong written and communication skills and a track record of working with a broad range of media. You’ll also have great analytical skills and the ability to see the big picture as well as experience of building links and negotiating with a range of organisations, internal staff and stakeholders. If your project management skills are first class and you can support and lead a team, then this is the role for you.
Our location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, however, there is plenty of scope for working from home, although there will be times when you will need to be at face-to-face meetings. The charity meets four times a year at its office in Hatfield for our mandatory 'All Staff Together' days.
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
Impact & Evaluation Officer
Hours of work: Part time (0.5 of full time – 17.5 hours a week) post with occasional weekend and evening work and overnight stays.
Salary: £27,000 (FTE) (this is a part-time role and the salary will be pro-rated)
About Re-engage
Re-engage is a charity that is positive about older age and committed to fighting loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
Our volunteers work together to create better communities and help to enrich the lives of our members by giving them something to look forward to. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
Respectful, determined, warm, pioneering, and local: we are Re-engage and we are bringing generations together.
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
Our mission is to work within communities to end social isolation and loneliness in older people.
Role purpose
In this role you’d be supporting the Head of Impact and working alongside the policy and impact officer to deliver our impact and evaluation activities. This includes delivering our monitoring, evaluation and learning framework; conducting bespoke research; working directly with beneficiaries and volunteers; and using technology to demonstrate and communicate the impact Re-engage has on the lives of older people experiencing loneliness and social isolation.
Re-engage is committed to learning and development and to flexibility and will provide all necessary training for the right candidate.
Main tasks and responsibilities:
- Support the administration and ongoing development of our regular monitoring, evaluation and learning activities, including monthly, quarterly and annual reporting
- Administer the routine capture of impact and evaluation data, using our systems and CRM database, ensuring the accurate recording of data in line with GDPR guidelines and best practice
- Conduct a range of evaluations using both quantitative and qualitative methods including online, telephone and paper surveys, interviews and focus groups
- Analyse and prepare impact and evaluation data for teams across the organisation, including our fundraising, communications, service delivery, engagement and senior management teams
- Maintain and support the development of impact and evaluation digital content on the organisations intranet and external website
- Use technology, including Microsoft Customer Voice, PowerBI, Dovetail and Canva to analyse and communicate impact and evaluation data for both internal and external audiences, including the production of reports, infographics and digital dashboards
- Conduct primary and secondary research for funded projects and service development
- Support the administration of our Advisory Group, made up of our beneficiaries who provide regular feedback and input into our services
- Support the administration of impact and research volunteers, delivering inductions, allocating tasks, communication and providing ongoing support
- Support the impact team with general administration, including handling the impact mailbox, data entry and postal mailings
- Support the administration of the impact team’s policy and influencing work
- General responsibilities:
- Show a clear commitment to Re-engage’s values, culture and mission to end social isolation and loneliness in older people
- Take time to familiarise yourself with and follow all Re-engage policies and procedures.
- You may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post. There may be occasional out-of-hours work required.
Person specification:
Essential
- A degree (or equivalent) in any subject or demonstrable equivalent experience in research/data analysis/evaluations or similar (paid or voluntary)
- Basic data collection and/or analysis experience
- Excellent interpersonal, written, and verbal communication skills - able to engage with and communicate with older people and generally with people from all walks of life
- Understanding of, or interest in learning about loneliness, social isolation and issues that affect isolated and lonely older people
- Excellent IT skills and good knowledge of Microsoft packages including Excel, Outlook, Word, and PowerPoint
- Self-motivated, organised and methodical approach to work with excellent time management and ability to work with minimal supervision and deliver against KPIs
- A confident and competent administrator with excellent attention to detail and a strong understanding of the importance of record-keeping
- Understanding of the importance of brand and commitment to the brand guidelines
- A dedicated place to work in your home with sufficient broadband for permanent Wi-Fi and access to multiple cloud-based systems
Desirable
- A degree in a relevant field such as social sciences, psychology, social research, statistics, data analysis or similar
- Experience of designing and/or conducting social research or evaluations, including surveys, interviews and/or focus groups
- Understanding of a range of monitoring and evaluation methods including qualitative and quantitative methodologies of data collection
- Understanding of confidentiality and the implications of GDPR when working with volunteers and with older people.
- Advanced Excel or Power BI skills and experience
- Experience of presenting data/research/findings in multiple formats e.g. reports or presentations to different audiences
- CRM or database experience
- Experience of working in a charity and/or with grant-funded projects
We are an equal opportunities employer
Re-engage is committed to encouraging equity, diversity, inclusion and belonging among our team of staff and to eliminating unlawful discrimination. We want the Re-engage team of staff to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.
How we recruit
Diversity and inclusion are important to us. We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best. We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.
We use the recruitment platform Hireful. Using Hireful allows us to reduce unconscious bias and subjectivity, and candidates experience a more skills-based recruitment process which helps us to hire the best talent for our roles
The application process includes an inbuilt anonymisation feature which removes identifiable personal data from your CV. To enable this please ensure your name you use on the application form matches exactly with that on your CV.
We also add competency questions to the process which asses your approach to real issues that you would face in this role. Each response is anonymised and reviewed separately by each hiring team member before the total scores are averaged to create a leader board of candidates.
We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.
Deadline to apply is Sunday 12th January 2025 and interviews are expected to be held the week of 20th January 2025.
REF-218 665
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to be working with Helpforce to recruit their Head of Communications. The charity offers a flexible working environment, with remote working, and an expectation to attend monthly team meetings at their London office.
This is a truly forward thinking, innovative and mission led charity punching well above its weight, leading practice and ideas about the best way volunteers can support our health service. It could not be a better time to be joining them.
You will need to be creative and experienced in directing integrated campaigns and teams across most marcomms disciplines, including PR and with some experience of working with policy and public affairs to influence at national and regional level
We are looking for someone with a strong track record at a senior level. This doesn’t have to be in health and social care, but you'll need to have that commercial edge to understand new sectors quickly and translate the charity’s mission to accelerate the growth of volunteering in health and care into compelling messages to secure new business and influence change.
Key Responsibilities:
• Develop and implement a comprehensive overarching marketing communications strategy to clarify, build and maintain Helpforce’s brand and position.
• Plan and deliver external multi-channel communication campaigns, and work with the Comms team and any external suppliers to ensure all campaigns are delivered strategically and effectively.
• Build and maintain strong relationships with media outlets, influencers, and key stakeholders.
• Commission and manage specialist agencies and freelancers – including policy, PR, website/digital and design – and ensure their contribution aligns with our strategic/business objectives.
• Support colleagues across Helpforce in their effective and strategic communication with stakeholders and audiences, including developing the CRM (Salesforce).
• Work with the Comms team, colleagues, agencies and freelancers to create compelling content for the website, social media, newsletters, blogs, press releases and other communication materials and assets.
• Collaborate with and support other teams to ensure consistent messaging and brand alignment.
• Monitor and analyse communication performance, to support a culture of continual improvement.
• Ensure you and the Comms team stay up to date with industry trends, best practices, and emerging technologies.
Person Specification:
• A track record in creating and leading successful integrated, multi-channel marketing communications campaigns.
• The ability to think strategically while also being directly involved in content creation.
• The ability to come up with creative ideas that capture the media and other target audiences’ interest and secure coverage/engagement.
• Strong media relations experience.
• Exceptional written and spoken communication skills
• Good understanding of how to create compelling content for different audiences and capacity to brief relevant in-house or external specialists to deliver what’s needed.
• Ability to get to grips with a complex area of policy and practice, like healthcare, quickly.
• Experience of effective stakeholder communication and engagement.
• Strong interpersonal skills, especially the ability to provide wise and credible counsel to senior colleagues, and your peers and team.
• Excellent project management skills with the ability to handle multiple tasks and deadlines.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Purpose of the post
HDR UK and the BHF Data Science Centre are committed to meaningful involvement and engagement where patients and the public are actively involved in shaping our work and decision-making. Reporting to the Centre’s Operations Director, this is a pivotal role that will be integral to ensuring the patient and public voice is embedded in our work at all stages.
You will work closely with public members, research and NHS communities, internal colleagues, charity partners, and funders to develop and implement plans for PPIE activity across all of our key areas of interest, in addition to the governance of the Centre.
This is an exciting opportunity for someone who has a passion for meaningful involvement and engagement of patients and the public, to shape and influence our work on the safe, ethical and scientifically robust use of data for research into the causes, prevention and treatment of all diseases of the heart and circulation.
The successful candidate will have a track record in working with individuals, groups and communities and have the ability to communicate complex information in clear, engaging ways. The post holder will have excellent influencing and negotiation skills, experience of working on complex projects with multiple partners and be comfortable with working at pace. Patient and public involvement and engagement in data-driven research is a growing field. The successful candidate will show a willingness and experience of developing and delivering innovative approaches to involvement where previously opportunities may not have been obvious.
Main responsibilities
Embedding PPIE in our work
- Lead on the delivery of the PPIE strategy for the BHF Data Science Centre, with oversight from the Operations Director, incorporating regular (e.g. annual) reviews and updates of the strategy.
- Lead and facilitate meetings with public contributors to integrate meaningful PPIE throughout all aspects of our work.
- Undertake and manage specific involvement and engagement activities, including but not limited to focus groups, engagement events, developing and undertaking surveys, supporting the writing of plain English summaries of projects and their outputs. In collaboration with senior colleagues, support involvement of patients and the public in the governance of our work.
- Review and provide advice on PPIE elements of research applications ensuring adequate PPIE is incorporated and provide advice where needed to researchers.
- Develop methods to expand reach and ensure diversity of perspectives and work with the HDR UK PPIE team to grow involvement of currently underrepresented and underserved groups in health data science.
- Build and manage relationships with colleagues within the BHF Data Science Centre, working collaboratively to support and manage involvement and engagement across all areas of work.
- Work closely with the internal communications colleagues to create and disseminate engaging content (e.g. news stories on outputs and impact, videos, infographics, case studies) on our work and involvement and engagement activities using a variety of communication tools.
- Horizon scan and liaise with colleagues across the BHF Data Science Centre and HDR UK for opportunities to increase visibility of the institute’s engagement and involvement impact, i.e. through conferences, festivals, journals and other publications.
Developing PPIE best practice and collaborative working
- Incorporate best practice in our work, learning from examples of successful patient and public engagement that could influence our work
- Provide briefings for colleagues to share best practice and examples of successful patient and public engagement
- Collaborate with PPIE colleagues to coordinate public outreach initiatives and other events, ensuring that stakeholders are afforded opportunities to contribute their input and provide feedback. Establish effective working relationships and ‘ways of working’ with strategic partners to maximise opportunities for collaboration in patient and public involvement and engagement.
- Act as an internal and external ambassador for public, patient and practitioner engagement and involvement.
- Monitor and report on performance of PPIE across the Centre, make effective use of digital approaches to maximize the ability to collaborate, communicate and continuously learn.
Supporting PPIE members
- Be the point-of-contact for all BHF Data Science Centre public contributors, ensuring they are kept updated, receive all information in a timely manner and that any issues are dealt with in a sensitive manner.
- Lead on the recruitment of new public contributors as required. Adapt, develop and provide training for public contributors where necessary identifying training requirements as needed.
- Working with BHF Data Science Centre colleagues, maintain patient and public contact lists in Hubspot (CRM).
Knowledge, Skills, and Experience
Experience
- Experience of working with patients, carers and members of the public with diverse interests.
- Experience of running patient/public involvement activities and evaluating these activities, strategies and methodologies, preferably in a research environment
- Experience of promoting the need and value of engagement and involvement to a wide range of stakeholders and acting as an advocate
- Experience of writing / developing content for public and research audiences and delivering presentations
- Experience of demonstrating an understanding of health research and the needs of patients and the public
- Planning and organisational expertise with a proven track record of delivering challenging projects with multiple partners to deadlines
- Experience of organising and facilitating a range of events and meetings including: event preparation, chairing of meetings, delivering presentations, use of tools to gather views and feedback, follow-up communications and evaluation
- An understanding of the public sensitivities of using health data for research
- Educated to degree level or equivalent
Skills
- Excellent planning and organisational skills, with the ability to manage complex and multiple areas of work with competing priorities in a fast-paced environment.
- Excellent people and interpersonal skills to build collaborative partnerships across diverse groups and the ability to handle sensitive issues positively.
- Excellent written and verbal communication skills with the ability to communicate effectively and confidently with different groups of stakeholders and people at all levels.
- Evidence of ability to meet tight and challenging deadlines using a flexible and adaptable approach
- Good influencing and coaching skills.
- Able to grasp the complexity of work across HDR UK and process complex scientific information to communicate it in a way that is clear, engaging and inspires the public to get involved.
- Strong analytic skills with the ability to frame problems and solutions in a logical manner.
- Ability to work autonomously and make decisions without supervision.
- Ability to work collaboratively and as part of a multi-disciplinary team.
Please note, as we are a UK-based organisation, applicants must be living in, and eligible to work in, the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The client requests no contact from agencies or media sales.
LHBT has enjoyed 30 years of success in regenerating the most challenging “at-risk” buildings in London and transforming them into gems for local communities. This is an exciting opportunity to support the finance function of LHBT in its next phase of growth.The successful applicant will work closely with the Finance Trustee/Treasurer, who chairs the Finance & Risk Committee, and the Director.
Role Description
The Finance Lead’s role is to provide LHBT’s financial functions.
Contract term:Part time permanent, as either a contractor or employee as appropriate, expected to be 4 days per month and an additional 2 days per quarter for quarterly reporting purposes.
Remuneration:Based on FTE salary of £55,000
Location:Remote working, with occasional meetings in London
Responsibilities:
-To manage the monthly financial activities, including raising sales invoices and credit control, processing supplier invoices and payment runs, payroll and pensions, and HMRC submissions for PAYE/NI, VAT (LHBT is registered for VAT but unable to recover VAT on non-business activities) and Gift Aid. LHBT currently uses QuickBooks for its accounting, including the storing of supporting documentation.
-To complete year-end transactions on QuickBooks and manage the annual process with the external Accountant/Independent Examiner for the preparation and sign-off of LHBT’s accounts.
-To provide the Secretariat function for the Finance & Risk Committee (F&RC, a sub-committee of the Board of Trustees).
-To work with the Director and Finance Trustee to prepare LHBT’s detailed annual budget and longer-term forecasts.
-To provide quarterly financial management information, including latest forecasts for the full year.
-To liaise with the Projects Director to support the management of the capital projects’ budgets, grants and cashflow (the main current capital project is the former Charity School, Edmonton, budgeted at c£3.5m), support the drawdown of grants and provide capital progress reports to F&RC.
-To prepare claims for quarterly drawdown of Historic England in conjunction with the Director.
-To manage LHBT bank accounts and cashflow for the optimisation of surplus funds.
-To provide financial advice on LHBT’s activities.
-To ensure that financial policies and procedures are up-to-date and fit for purpose.
-To manage LHBT’s insurances and support general administration.
Candidate Specification
-Self-motivated, focussed and able to work independently.
-Flexible, efficient and effective.
-Acts in accordance with The Nolan Principles.
-Interested in transforming local communities and the Heritage sector.
Qualifications & Experience Essential
-Qualified or Part-Qualified accountant (candidate qualified by experience will also be considered).
-Experience of £1m+ budget management.
The client requests no contact from agencies or media sales.
Do you believe that everyone should be proud of where they live? The post will act as a focal point for hundreds of civic societies whose interests span everything from blue plaques to bulding design and who all strive to improve the areas where they live and work
Civic Voice is a national charity and you will report to the Board of Trustees. You will work remotely but work directly with our membership, promoting their work and providing opportunities for them to grow and develop. You will communicate the work of the movement to the wider world and translate this into policies and positions to ensure that the voice of the movement is heard. A significant part of Civic Voice's funding comes via membership subscriptions, but you will have a role in identifying additional sources of funding and you will supoprt the work of the Trustees and line manage staff, volunteers and consultants who may be appointed to support our work.
The client requests no contact from agencies or media sales.
This is a varied and exciting communications role which sits in the fast-paced High Value Operations team in the Income and Engagement directorate. In the role, you’ll work closely with colleagues across the High Value Fundraising teams and beyond to lead on writing high value funding proposals, impact reports, event collateral and other impact focussed donor communications (£100,000+). You’ll be working collaboratively with teams across the organisation to gather the information you need to demonstrate impact for our donors – including major donors, trusts and corporate partners.
Working to briefs provided by fundraising relationship managers, you’ll use your knowledge of the organisation to create compelling and emotive narratives tailored to the donor, putting the stories of people affected by dementia at the heart of your proposals and reports. Your written work will engage supporters and encourage donations towards projects being delivered across Alzheimer’s Society. In the role, you’ll also review the written work of colleagues and feedback about how they can be strengthened in line with a set of quality principles.
Impact Comms is a close-knit, dynamic, virtual team who have the opportunity to get together face to face at least once a quarter. You’ll work closely alongside one other Impact Communications Officer and the two Managers in Impact Communications. And as part of the wider High Value Operations team, you’ll be empowering fundraising teams to deliver a first-class experience to their supporters.
You will:
- Have a proven track record in producing high-quality written communications, ideally for a fundraising audience.
- Have experience in making complex information engaging and accessible for different audiences.
- Have a problem-solving approach and be comfortable working in a busy team where no two weeks are the same.
- Confidently work with stakeholders across the Society to provide a high quality, seamless experience for our supporters
- Expertly create exciting, bespoke high-value (£100,000+) proposals that secure major donations, and demonstrating the impact of these donations through tailored, compelling reports that inspire future support.
About you
You are:
- A strategic thinker with a passion for creative writing who is able to juggle multiple projects at once
- Able to communicate, particularly in writing, compellingly, persuasively and credibly with a range of audiences
- Able to adapt and present complex information accurately, clearly and succinctly
- Able to manage several projects proactively and simultaneously: setting priorities, solving problems, working collaboratively, and meeting agreed standards and deadlines
A broad existing knowledge of the UK voluntary sector is required, while knowledge of working with high value audiences (charitable trusts, corporate partners and major donors) would be beneficial to the role, but not essential. This is a fantastic opportunity for someone who is looking to develop their communications skills and their understanding of High-Value fundraising and donor communications more widely, as you’ll get the opportunity to take a creative lead on a huge range of written comms within a supportive and collaborative team
If in doubt, please contact the Talent Acquisition Team for further support.
About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are thrilled to be working in partnership with Kids Matter to secure their new Head of Fundraising.
This winter, the harsh reality is that 7.2 million low-income households are facing unimaginable challenges—deprived of essentials like food, toiletries, clothes, and basic hygiene. A staggering 1 in 3 children in the UK are trapped in the clutches of poverty.
Kids Matter’s vision is to see every child in need raised in a strong family. Parenting is hard, and even more so for mums, dads, and carers grappling with the daily impact of poverty. That's why Kids Matter run community-based parenting programmes in local communities and prisons, equipping parents/carers with the competence, confidence, and community they need to help their children thrive. The need is growing, and Kids Matter is determined to scale up and see an even bigger impact with many more lives transformed for generations to come.
We’re looking for an inspiring and influential leader to join the Kids Matter Senior Leadership Team as Head of Fundraising. In this exciting role you will inspire, lead, and develop the Fundraising team, ensuring clear objectives, effective performance assessments, and tailored development plans. You’ll lead, shape and deliver an ambitious fundraising strategy, with a target of £854k in year one and continued growth ahead. We are seeking someone who can balance big-picture planning with hands-on management, ensuring everything runs smoothly day-to-day.
The successful candidate must be able to demonstrate:
- Accomplished fundraising professional with experience in a charity context and a proven track record of consistently meeting targets.
- Experience of developing and delivering impactful and integrated fundraising strategies.
- Proven experience in trusts and foundations, major donors and individual giving.
- Strong leadership skills, capable of inspiring and guiding a team to attain both individual and organisational objectives.
- Excellent engagement skills; able to communicate effectively with team members and great at building relationships with people from a wide variety of backgrounds.
This is an wonderful opportunity for a passionate and empathetic Christian to play a part in transforming children’s wellbeing and shaping brighter futures. Bring your energy and determination to a committed, growing team that’s fully devoted to making a meaningful and lasting difference.
For an informal and confidential discussion about the role, please contact Nick Thomas, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.
*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practicing Christian.
Contract & Hours: Permanent. 4 days (28 hours) per week (0.8 FTE)
Location: Remote with the requirement to be in London for 1 day per month
Closing date for applications: Wednesday 15th January 2025
Charisma vetting interviews must be completed by close of play on 21st January 2025
First stage interviews with Kids Matter: Week commencing 3rd February
Second stage interviews with Kids Matter: Week commencing 10th February 2025
A note from Charisma
Don’t feel like you meet all of the requirements? We’d still love to chat, we’re a people first recruitment partner. We specialise in charity recruitment with over 22 years’ experience working as a consultancy who support inspiring professionals find the perfect roles in transformational organisations.
We exist to reduce the impact of poverty on children in need across the UK.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are working with an awesome charity who are looking for a passionate Corporate Partnerships Manager - account management - to join their team for an initial 9 month contract.
Key Responsibilities:
- Manage high value existing and new business partnerships in order to deliver on partnership objectives and maximise income, support and awareness for the charity
- Support new business development and develop regional small business in line with objectives.
- Implement national, regional, and local corporate partnership initiatives.
- Develop and deliver innovative approaches to achieving fundraising targets and new opportunities for employee engagement.
- Lead on designated partnerships, projects, and events contributing to the partnership plan.
- Implement and maintain excellent communication procedures with colleagues and key stakeholders to coordinate delivery and raise awareness of partnership objectives and targets.
- Represent the charity at corporate events as required.
- Administer appropriate income/expenditure procedures, produce monthly reports, and maintain accurate records of fundraising and other activity.
Person Specification
- Understanding the corporate sector and raising funds and awareness from partnerships
- Appreciation of equalities and diversity and how it affects this position, the organisation and supporters.
- Experience of working in a demanding and profit driven corporate/business, fundraising, sales or marketing environment.
- Managing profitable client/donor relationships within large and complex organisations/companies
- A proven track record in implementing and managing account plans and delivering financial targets.
- Experience of managing corporate relationships or equivalent.
What’s on offer:
- An initial 9 month contract
- A flexible hybrid or remote working pattern
- A salary of £40,000 is on offer
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
Whilst we do our best to get back to every application, due to the volume of interest this is not always possible.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.