Jobs in Redhill

Circa £43,000 per annum

x2 positions available

Permanent

Part home/part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

The Foundation Partnerships team at the UK Committee for UNICEF (UNICEF UK) builds long term relationships with private, institutional, and statutory funders. We have achieved significant success in recent years and are ambitious to do more.

We are currently recruiting two Foundations Managers to join the team. The Foundations Managers will be key to enabling us to achieve even greater results for children.

As a Foundations Manager, you will research, develop, and manage relationships with our partners and prospects, with a particular focus on partnerships at the six and seven-figure level. You will have the opportunity to work within a supportive, enthusiastic and experienced team to cultivate strategic, valuable partnerships for UNICEF UK.

We are looking for excellent communication skills, both written and oral, plus the ability to develop effective relationships with donors to ensure outcomes are maximised for both UNICEF UK and our partners. You will have experience in fundraising, including developing and coordinating successful proposals. You will also have experience managing grants, including reporting (narrative and financial) and compliance with contracts. You will need to be a positive team player, able to work to tight deadlines and manage conflicting priorities.

Act now and visit the website via the apply button to apply online.

Closing date: 8am, Monday 2 December 2024. 

First Round Interview date: Tuesday 10 December 2024 via video conferencing (MS Teams).

Second Round Interview date: Week commencing 16 December 2024 in person at UNICEF UK’s London office.

In return, we offer:

• excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
• outstanding training and learning opportunities and the support to flourish in your role
• impressive open plan office space and facilities
• an open culture and happy workplace with colleagues who share the same values and goals, enjoy their work and are motivated to do their utmost for children.
• the opportunity to work in a leading children’s organisation making a difference to children around the world 

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

An exciting opportunity has arisen for a Specialist Teaching Assistant to join our Education Team. Your role will be to provide high quality support for children with severe learning difficulties (SLD), profound and multiple learning difficulties (PMLD) and complex therapeutic, medical and health needs, placing their quality of life at the centre of what we do. Under direction from the teacher, and with support from the class team, you will be responsible for the development and education of all pupils in your allocated class

You will be a natural and enthusiastic leader able to provide challenge and support to a high performing team.

Role Requirements

• To support an integrated and holistic approach to education, health and care.
• To work under the direct supervision of an allocated teacher
• To support access to learning and provide general support to the teacher in the management of pupils in learning opportunities.
• To assist the teacher in providing relevant support for pupils with severe learning difficulties (SLD), profound and multiple learning difficulties (PMLD) and complex therapeutic, medical and health needs.
• To provide a high standard of direct care, including personal care
• This contract is for 48 weeks that the school is open

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

mySociety is a small, purposeful charity which uses digital tools to help people to participate more fully in democracy, make governments and society more transparent and help people work together to address societal challenges. We’re looking for an experienced fundraiser who has the research, proposal writing and budget development experience to deliver on our fundraising strategy by securing new sources of income from grant making foundations and government programmes, coupled with the strategic planning and management skills to further diversify our income by building our individual donations. You’ll be providing maternity cover and working as part of a nimble, digital-first, and entirely remote team - you can work from anywhere in the UK! You will have the opportunity to meet your colleagues face to face at our quarterly in person team meetings.

The role requires developing existing connections and leads and identifying and building new relationships in order to deliver ~£1 million a year in funding. You’ll be our sole fundraiser, coordinating with our Chief Executive and brilliant, friendly, multidisciplinary programme teams to develop workable, fundable proposals, and to manage and report on grants, acting as the main relationship holder for funders. You will need to be inventive in seeking out potential new funders, and to quickly grasp how the organisation works, with a good understanding of how our technology-led climate, transparency and democracy programmes sit within and extend the reach of broader systems of impact. 

The ideal candidate will be an exceptional communicator, proactive and tenacious at finding and following up leads, flexible and collaborative in approach, with good knowledge of the broader funding landscape and relevant and active connections and networks.

This is a full-time fixed term maternity cover role for 9 - 12 months, starting in February or early March 2025. Ideally this would be a full time role, four days might be considered for the right candidate.

No recruiters or agencies, please.

What does the role involve?

• Deliver on and refine our four year fundraising strategy, building and maintaining a good understanding of the needs of each of our programmes, priorities and desired charitable goals

• Frame our current and planned activity to appropriately align with the priorities of potential funders

• Identify new leads for unrestricted grant funding to support our existing and core activity 

• Identify relevant restricted grant funding for projects that align with our existing priorities and new adjacent areas

• Lead on writing and submitting grant proposals, developing appropriate budgets, logframes, etc in collaboration with other members of the team

• Maintain effective monitoring practices in order to identify new funding opportunities

• Maintain our database of funders and potential funding contacts

• Contribute to the development of the organisation’s wider strategy, through knowledge of the funding landscape

• Produce regular reports on fundraising progress against targets

• Develop mySociety’s broader income generation work, building individual giving and other approaches as appropriate

• Own the relationship with existing funders and be their main point of contact within mySociety

• Lead on grant agreement/contract negotiations and compliance

• Ensure all relevant team members are fully briefed on the terms and conditions of funding agreements, including key deadlines

• Provide regular updates to funders on progress, and share insights and news with them

Requirements

We think this position would suit you best if you have some or all of the following:

• Demonstrable fundraising track record; both quantitatively in money raised, and qualitatively in organisational fit and sustainability

• A proactive and resourceful approach

• Great personal rapport and people skills, able to quickly make connections and build productive and effective relationships

• Breadth of experience and interest in developing different income streams

• Excellent communication skills, both written and oral - able to capture the breadth of our experience and summarise it tailored for the needs of each proposal

• Ability to develop the strategic relationship between communications, events and fundraising 

• Strong sector experience, ideally within civic technology or related fields

• Practical and organised for record keeping and reporting

• Able to assess grant opportunities and comprehensively break down proposal requirements into manageable tasks 

• Tech savvy with proven experience of relevant databases and applications

Interested in applying but not sure you have all the skills? Please apply anyway! We support learning on the job and rearranging tasks within the teams to suit the skillsets of the best applicant. Please let us know in your covering letter what your relevant experience is and where you might need to learn as you go.

Got questions? Drop an email to Yolanda Gomes

Benefits

This is a fixed-term maternity cover contract with a pro-rated salary in the range of £55,000 to £65,000 per year, plus pension (4% employer, 4% employee).

You must be based in the UK and you need to have the right to work in this country (sorry, but we can’t offer help with visas or relocation expenses).

Deadlines and dates

The application deadline is 10pm Sunday 15 December 2024 and interviews will take place in early January 2025  via video conference. We will aim to notify applicants of whether or not they will be invited to interview by the end of December 2024. 

This is a fixed-term maternity cover contract ideally starting February or early March 2025. 

Application instructions

Your application should consist of a CV and covering letter. We’ll rely on your covering letter to show us why your skills make you a good fit for this role when we are shortlisting candidates, so take your time getting it right. There will also be a practical exercise for longlisted candidates to complete.

We are particularly interested in improving the diversity of our team and we welcome applications from all suitably skilled and experienced people, and particularly from candidates with Black, Asian or other Minority Ethnic heritage, in line with our EDI strategy. 

We are monitoring our recruitment processes to ensure we are doing everything we can to encourage applications from people of all backgrounds. We would ask you to please complete our optional equalities monitoring form. The information you share in the form will be anonymous and will not influence the assessment of your application.

We will shortlist all applications anonymously. So please use your initials rather than your name on your CV and cover letter, and don’t include identifying details such as your name or email addresses on these attached documents.

Please apply directly on our website or via Workable. 

The Senior Programmes Manager: University Access will play a pivotal role in the University Access and Digital team, overseeing and managing the delivery of high-impact interventions, including UK Summer Schools, The Sutton Trust Fulbright US Programme and Teacher Champions, that support young people from underrepresented backgrounds in accessing highly selective universities. The role requires someone with a strong understanding of the barriers faced by young people from disadvantaged backgrounds, and a commitment to supporting them in reaching their potential.

With strong project management skills, key responsibilities include managing the programme partnerships, overseeing the marketing and applications process, monitoring and evaluating the impact of our programmes, continuously refining processes for improvements, and ensuring that the evolving needs of the target demographic are met. The post holder will also be expected to share best practice across the organisation and be a key contributor to the development of the Trust’s strategy for engaging schools, teachers, and students.

Main duties

Ongoing Programme Management

• Leading on the day-to-day project management and delivery of the Trust’s Higher Education access programmes with oversight and support from senior staff, including UK Summer Schools, The Sutton Trust Fulbright US Programme and Teacher Champions.
• Oversee the performance of 12 UK universities delivering the Sutton Trust’s Summer School programmes, the US-UK Fulbright Commission, Causeway Education, and other external partners. This includes:
  • Managing partner performance against contractual obligations, including reporting and invoicing.
  • Building and maintaining effective and enduring relationships, including the onboarding and training of new partners.
  • Establishing a culture of collective learning through planning and delivery of events and best practice sharing.

• Overseeing the monitoring and evaluation of university access programmes in collaboration with external evaluation partners and internal teams; collating data and producing reports, ensuring the effective dissemination of findings and using these to refine programme design.
• Ensuring effective tracking, reporting, and management of programme data for university access. This includes using Salesforce (our CRM) for tracking partner performance, participant data, and programme outcomes.
• Managing programme budgets and reporting on financial status internally.

Programme innovation/development

• Proactively developing strategies to enhance programme delivery, ensuring programmes maintain their quality and reach, with a focus on continuous improvement.
• Managing the development, implementation, and evaluation of special projects designed to evolve and improve university access programmes. 
• Development and implementation of the school and teacher engagement strategy to support our programme aims and contributing to trust-wide strategy in this area, with support from senior leadership.
• Helping to develop new programmes, including contributing to the drafting of funding bids by Development colleagues.

Team Management & Organisational Duties

• Line management of the Senior Programmes Officer: Marketing and Communications and the Programmes Assistant: University Access and Digital
• Contributing to the leadership of the University Access and Digital team, working closely with the Head of University Access and Digital and other senior programme managers to ensure effective and coherent management of all access-focused programmes
• Representing the Trust at external speaking engagements, as well as contributing to fundraising and donor-related activities when required
• Other duties as necessary from time to time

Person Specification

We welcome applications from individuals who have experience in:

• Strong project and stakeholder management skills, with experience in managing partnerships, overseeing programme delivery, and financial control.
• Experience line-managing staff and motivating and supporting teams to deliver successfully
• Proven experience in designing, managing, and delivering high-quality programmes ideally with a focus on young people facing barriers to Higher Education.
• A strong understanding of the widening participation sector and the challenges faced by young people in accessing top-tier universities.
• Experience working with schools, colleges, or universities,
• Demonstrated ability to analyse data to inform decision-making and to use insights to improve programme delivery.
• Experience of working with CRM systems (e.g. Salesforce)
• Excellent communication and interpersonal skills, able to effectively represent the Trust at all levels.
• Strong budget management and numerical skills.

We are also looking for an individual who:

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage;
• High attention to detail, initiative, and the ability to take responsibility for multiple tasks.
• Personable, flexible, and discreet, with the ability to thrive in a small team environment
• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent
• Salary: £46,500-£49,500
• Working location: Minimum of 2 office days per week
• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
• DBS check will be required

Interviews

Applications should reach us by 9am, Monday 2nd December, with first round interviews held over Zoom on Wednesday, 11th December , and second round interviews held at our London offices on Tuesday, 17th December.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

Monitoring, Evaluation and Learning (MEL) Manager

The Clean Air Fund is looking to recruit a Monitoring, Evaluation and Learning (MEL) Manager to join their team in London, Delhi or Accra. This is an exciting opportunity to join a rapidly growing organisation whose mission is to use philanthropic grants to catalyse a reduction in air pollution.   

The role is critical in understanding and learning from the difference which CAF makes. By streamlining and managing data processes and systems, leading on data analysis and reporting from across CAF’s portfolios, tracking performance at an organisational, portfolio, and grants level, we will build a foundation for learning and insights, and drive maximum impact as CAF delivers an ambitious and exciting strategy. 

To be successful in this role you will have the following skills and experience; 

• Advanced quantitative and qualitative data analysis skills and experience. 
• Demonstrable experience synthesizing learning from large volumes of data and communicating these in a clear and structured manner. 
• Extensive experience managing data throughout the programme cycle from data collection design to final reporting. 
• Advanced skills in Microsoft Office tools particularly Excel and Powerpoint. 
• Strong ability to communicate results to non-technical audiences in a variety of ways. 
• Solid experience managing MEL frameworks (including Theories of Change and results frameworks) and implementation of MEL for large international projects and programmes. 
• Experience creating a culture of - and mechanisms for - openness and learning across a team of multiple partners and geographies. 
• Some experience of various MEL tools and approaches such as outcome harvesting, most significant change, participatory evaluation alongside experience/understanding of quantitative MEL tools and approaches. 
• Resilient self- starter. 
• Comfortable working at pace and dealing with multiple demanding priorities. 
• Shows a pragmatic and flexible approach to work. 
• Excellent interpersonal skills and ability to build strong working relationships, coordinate across teams and to provide feedback in a sensitive and constructive manner. 
• Ability to deal with diverging views and opinions and to negotiate professionally to reach agreements and solutions. 
• Inquisitive, and able to think critically and expansively. 
• Holds self and others accountable to meet commitments. 
• Highly organized with meticulous attention to detail. 
• Proven ability to work internationally across different cultures and geographies.
• Strong workshop facilitation skills. 

For more information on this role, as well as the full person specification please see the job description

• Closing date – We will be reviewing applications on an ongoing basis
• Salary – Depending on location
  • In UK £51,838 - £66,583 gross per annum
  • In Ghana GHS 412,536.11 - 526,337.76 gross per annum
  • In India INR 3,807,625 - 4,858,003 gross per annum
• Type of employment - Permanent 
• Interviews- We will be interviewing on an ongoing basis

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, returning parents, carers or any other aspect which makes them unique. We particularly welcome applicants from under-represented groups  to apply and would encourage you to let us know if there are steps we can take to ensure that the recruitment process enables you to present yourself in a way that makes you comfortable. We are committed to ensuring the safety and protection of our employees from all forms of harm. 

The Events and Fundraising Assistant helps to improve, develop and organise our events, including the London Legal Walk, Great Legal Bake, Great Legal Quiz and many more across London and the South East. They work to maintain contact with our wide network of dedicated supporters, keeping our database up-to-date with contact and event information. They update our website and produce content for printed materials to promote our events programme, and assist with the recruitment and management of volunteers.

Main duties and responsibilities (see recruitment pack for more detail)

• Organising events
• Improve and maintain website and online presence
• Administrative duties
• General support

About you

Essential criteria

• Enthusiasm for the cause and our work; commitment to social justice and equal opportunities for all
• Excellent interpersonal skills, including written and oral communications skills
• Confidence with IT including Microsoft Office suite
• Excellent attention to detail
• Ability to work well under pressure; strong organisational skills to work in a busy environment with competing demands
• Proven ability to communicate with a wide range of people and to liaise effectively with other organisations
• Highly motivated, with ability to work on own initiative and as part of a small team
• Flexibility and willingness to learn new skills
• Professional, reliable and responsible
• Ability to work outside office hours as required (with time off in lieu), particularly in the build up to events, on the days of events and in other busy periods
• A positive attitude to problem solving and finding new solutions

Benefits

• 25 day of annual leave (pro-rata for part time) plus bank holidays (pro-rata for part time). Allowance increases due to years of service to 27 days for 2+ years, 29 days for 4+ years and 31 for 6+ years.
• 5% Employer pension contribution
• Hybrid working
• Flexible working options
• Employee Assistance Programme
• Continuing professional development opportunities

How to apply:

To apply for this role, click the ‘quick apply’ button and submit a copy of your CV with a covering letter of no more than two pages of A4, describing how you meet the requirements of the role and the criteria outlined in the person specification. Please read the Recruitment Pack for full details before applying.

Recruitment timeline:

Closing date: 10am, 02 December 2024

Please note applications will be considered on a rolling basis and we may close for applications in advance of the above date if a suitable appointment is made. 

The successful appointment is subject to satisfactory written references and right to work checks.

Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.

Our Direct Marketing Team is part of this department, and recruits and develops supporters. We are seeking a Direct Marketing Officer to join this team on a fixed term basis until June 2025. They will independently manage and deliver a series of high standard direct marketing campaigns to recruit new donors, communicate with existing donors, and generate agreed income for Battersea through a variety of warm and cold marketing channels such as direct mail, print media, and digital promotion. This role will manage Battersea’s raffle product and campaigns associated with it.

This will be a very rewarding opportunity to play a vital role in giving the dogs and cats in our care a better life.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 1st December 2024

Interview date(s): w/c 9th December 2024 (1st round); w/c 16th December 2024 (2nd round)

Start date: ASAP

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Seeking a dynamic storyteller to amplify our message and drive engagement as our new Communications Manager.

Who we are:
Chance for Childhood believes that no child should have to fight for a safe, happy childhood.We exist to ensure that every child in Africa can thrive from their early years through to adulthood. Together with partners, supporters, children, and their communities, we protect, educate and create lasting change for every child threatened by violence, neglect and conflict.

We work in five African countries (Ghana, the DRC, Rwanda, Kenya and Uganda) and we are carving out a niche as experts in inclusive education and safe spaces for children facing multiple complex vulnerabilities. In 2022, we launched the #OverExposed campaign to advocate for ethical imagery and storytelling in the fundraising and marketing materials of international development charities.

Your role:
As the Communications Manager, you will play a key role in shaping and delivering the charity’s communications strategy to raise awareness, increase engagement, and grow support for our vital work. You will manage all external communications across multiple platforms, including social media, website, email marketing, and events, ensuring a consistent and compelling brand voice. You will work closely with the Individual Giving Manager and Challenge Events Officer to drive impactful campaigns. Additionally, you will play an essential role in promoting and protecting the charity's brand.

Timeline

Deadline for applications: Monday 2nd December

1. First stage: Online 45-minute interviews held 5th & 6th December. Interviewees will also be asked to provide an example of a comms campaign they have written they are proud of.
2. Second stage: In-person interviews held in London, Wednesday 11th December
3. Appointment made by Friday 13th December

We can be flexible with the above schedule if necessary; it is provided as an indication of our planned timeline.

Supporter Data Assistant
Advancement
Full-time
Fixed-term (until 25 March 2025)
£28,144 per annum
Application deadline: 12pm (midday) on Monday 9 December 2024

The British Museum seeks a Supporter Data Assistant to contribute to its mission of offering an exceptional supporter-centric experience. The role is integral to maintaining and enhancing supporter relationships by assisting in key strategic tasks related to data management, gift processing, and e-communications. Reporting to the Supporter Data and Insight Officer, the assistant will coordinate data projects, manage event nominations, support internal working groups, ensure accurate gift entry, and uphold GDPR compliance.

The candidate should possess excellent interpersonal and data skills, thrive in collaborative settings, and actively contribute to supporter engagement initiatives. Additionally, duties include training new staff, preparing mailing lists and supporter credits, and participating in Museum events, sometimes outside regular hours.

Key areas of responsibility:

• Under the guidance of the Supporter Data and Insight Officer, to assist with the coordination of supporter data projects co-ordinate nominations for Museum event guest lists for members of the fundraising teams and other departments.
• To provide support to the Database Officer Email and Insight with projects relating to e-communications; support with building emails and cleaning data.
• To assist in the Advancement Operations Supporter Experience working group.
• To assist where appropriate and collaborate with other teams to ensure supporters receive the best possible supporter journey and experience with the Museum.
• To provide support with gift entry ensuring that gifts and pledges are entered onto the Raiser's Edge using the correct fund codes to ensure accurate reporting of a total fundraising income.
• Supporting the management of gift documentation.
• To assist in keeping the Advancement Engagement plan up to date, including keeping track of critical data deadlines required.
• To assist with the collection of insights, under the guidance of the Supporter Data and Insight Officer and Database Officer, Email and Insight.
• Be responsible for checking and supporting the collating of large sets of data.
• Play an active role at evening and breakfast events outside of working hours (time off in lieu will be given).

About you:

• Educated to A-Level or equivalent.
• Highly IT literate including Microsoft products such as Excel, and preferably with knowledge of CRM databases such as Raiser's Edge.
• Experience working at a charity or not for profit organisation, or in a creative industry.
• Strong attention to detail and ability to multi-task and prioritise effectively.
• Experience working proactively and methodically while managing your workload and deadlines.
• Excellent creative and problem-solving skills, with a calm and patient approach to explain research matters to others.
• Ability to work independently or as part of a team, and to work out of hours (time off in lieu will be given).

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays
• Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
• Interest-free travel, bicycle and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

The interviews are expected to take place w/c 6 January.

We're looking for a kind, compassionate and resilient Enhanced Support Worker to join our RBKC Mental Health Service in Kensington & Chelsea.

£28,538.40 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

To apply for this role, please complete the online application form and email a supporting statement

Your supporting statement should explain why you are applying for this role, and outline how your skills, knowledge and experience relate to the role, giving specific examples where possible.

The shift pattern for this role includes 5x 8hr shifts per week on a rolling rota of Monday to Sunday. This post involves some weekend and bank holiday working.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Understand the concept of Recovery and apply those principles to develop an environment and service that enhances recovery
Put the service-user at the centre of their support and promote optimism and hope for their increased independence
Act as a positive influence on service-users encouraging responsible behaviour and self reliance to people residing in the Service
Support people in a way that maximises their self-sufficiency and enables them to live independently upon discharge from the service
Support customers to maintain their tenancy
Carry out holistic assessments and devise appropriate recovery focused support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers and other agencies
Ensure recovery focused support plans are created, reviewed, evaluated and amended in accordance with changing needs, presenting risks and individual preferences in order to promote recovery
Undertake key working responsibilities for a caseload assigned by the Team Leader/Service Manager
Be flexible and responsive to the needs of service-users as directed by their personal support plan
Provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one to one basis to achieve positive outcomes within the given service timeframe
Ensure ongoing assessment and management of risks within an attitude of 'positive risk taking'

For the full list please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is essentially customer-focused
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviours

What you'll bring:

Essential:

At least an NVQ Level 3 in Health & Social care, or equivalent
Minimum of 3 years experience in working in mental health or other specialist social care services
Bring expertise in specialist areas such as dual diagnosis, substance misuse, hoarding or therapeutic interventions.

Desirable:

An understanding of care-planning processes and Models of Care within mental health
Knowledge of group and individual therapy

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Night Support Worker to join our RBKC Mental Health Service in Kensington and Chelsea.

£13,676.00.00 per annum, working 20 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're part of one team? You'll feel at home here.

RBKC MH Night Support Workers enable people with mental health support needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
You will be working 2 shifts of 10 hours per week on a rolling rota. You will be required to work some weekends and bank holidays.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals.
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Support customers and colleagues during incidents calmly and professionally, following policies and procedures and escalation protocols and completion of incidents reports.
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Maintaining standards of cleanliness and hygiene at the service, cleaning the staff offices, communal areas, lounge, kitchen, corridors and disposing of refuse.
- Assisting in the recording and reporting of customer incidents
- Documenting support to customers by updating summary contact sheets, Detailed contact records, incident reports and handovers.
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks, fire equipment checks etc.
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

About you:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Ability to adhere to Look Ahead's professional boundaries policy

What you'll bring:

- NVQ Level 2/3 or equivalent with some previous relevant sector work experience

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Peer Support Operations Manager

Grade & Salary: PO2 SP 37, £37,888 per annum
Hours: Full-Time: 37.5 hours per week
Contract Type: Two-Year Fixed Term
Location: Hybrid; based at Kensington & Chelsea hubs, Monck St, GWS, and other community spaces in Harrow and Hillingdon
Reports to: Head of Community Services

Are you passionate about the power of lived experience in transforming mental health services?

As an organisation, we’re dedicated to creating a culture where mental health challenges are met with understanding, compassion, and innovative solutions. As Peer Support Operations Manager, you will oversee and develop a range of peer support services, ensuring that they deliver meaningful outcomes for people with mental health conditions. This is a pivotal role, combining operational management, staff support, and strategic development. If you are ready to make a lasting impact in mental health, we would love to hear from you. As the Peer Support Operations Manager, you will lead a team of Senior Peer Support Workers and Peer Support Workers to deliver high-quality services across various settings, including community and inpatient environments. The ideal candidate will be able to manage dispersed teams, work with diverse partners, and ensure the successful delivery of impactful peer support programmes. You will manage multiple workstreams, build strong relationships with NHS and community partners, and ensure services meet key performance indicators (KPIs).
 
You will: 

• Lead the development and delivery of innovative peer support services for people with severe or enduring mental health conditions.
• Support staff to deliver impactful peer support sessions and manage safeguarding and risk.
• Use your own lived experience of mental health challenges to inform service delivery and foster empathy.
• Build strong partnerships with NHS trusts and local community organisations to ensure integrated and holistic support.
• Oversee service monitoring, evaluation, and reporting, ensuring accountability and continuous improvement.

Why join us? 

• Lead a service that values lived experience as a vital part of recovery.
• Be part of an organisation committed to mental health innovation and inclusivity.
• Work with a collaborative team dedicated to supporting mental health in the community.
• Access tailored training and development opportunities to grow your skills.
• Play a key role in shaping the future of mental health peer support across London.

 
Benefits: 

• Hybrid-working if nature of role permits
• Learning and development opportunities
• Cycle to work scheme (interest free lone paid back 12 months period)
• Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
• Free eye test
• Flexible working
• Interest free loan, those in financial hardship

REF-218286

Candidates must have permission to work in the UK. Unfortunately, we are unable to sponsor visa applications.

Location: Home-based within 90 minutes travel of Central London, with occasional national and international travel  

Contract: ~Six months (ideally from January 2025), full time

Reporting to: Executive Director

Salary: ~£90,000 p/a 

Additional benefits: 30 days annual leave plus public holidays, generous pension contribution, life assurance and access to an employee assistance programme  

Deadline for applications: 10am, 9th December 2024

Summary of role 

The Chief Operating Officer (COO) is a pivotal role for our Alliance, acting as deputy to the Executive Director (ED) and leading on operationalising our strategy to protect children from sexual exploitation and abuse online.
The successful candidate will oversee broad areas including people management; financial management; organisational culture; diversity, equity and inclusion; safeguarding; risk management; legal and compliance; and governance structures. They will work closely with the Executive Director and wider staff team to ensure highly effective internal processes, systems, controls, policies and procedures are in place to enable the impactful delivery of our strategy.
We require a highly experienced operational leader with a broad skillset and a demonstrable commitment to the values of WeProtect Global Alliance.

About WeProtect Global Alliance 

The internet was not created with children in mind and can be unsafe for children to explore. Every phone and computer is a potential gateway for offenders seeking to sexually exploit children. Our Alliance generates political commitment and practical approaches to make the digital world safe and positive for children, preventing sexual abuse and long-term harm.   

Our Alliance’s geographical reach is unprecedented: 102 countries are members along with 73 private sector companies, 113 civil society and 10 intergovernmental organisations. This diverse membership is key to our ability to deliver real change. Together, we break down complex problems and develop policies and solutions to protect children from sexual abuse online. More information on who we are and what we do can be found on our website.

WeProtect Global Alliance is supported by a high-performing secretariat of eleven staff based in the UK and Belgium and is guided by an influential Global Policy Board. 

Job description 

1. Organisational leadership and people management

• Work with the ED and SMT to ensure a values-led and positive organisational culture is reflected throughout ways of working, internal communication, policies and processes, and all team activities.

• Line-manage Senior Management Team (SMT) members, operational roles and other roles as necessary (currently Head of Development, Head of Communications and Engagement, Head of Policy, Advocacy and Research, and Operations Manager).

• Chair weekly SMT meetings.

• Oversee human resources and people management processes, ensuring alignment with best practice in areas including recruitment, induction, performance management, safety, wellbeing, learning and development, and benefits.

• Ensure diversity, inclusion and equity (DEI) considerations are at the forefront of all work and decisions, working alongside our expert DEI Consultant.

• Oversee the bi-annual, in-person team retreat.

• Be a key point of contact for all team members, holding regular meetings across the staff team, to understand team members’ individual perspectives, priorities, ideas and interests.

• Provide wide-ranging advice, recommendations and high-level support to the ED.

• Deputise for the ED, leading the organisation in their absence.

2. Operational management

• Oversee the annual planning process, project management, and ongoing monitoring of the organisational Action Plan.

• Lead on the drafting, regular review, and effective implementation of wide-ranging organisational processes and policies, working with expert advisors, as necessary.

• Oversee effective contract management for partners, suppliers and consultants.

• Work with the Head of Development on proposal development, grant management and reporting, and ensuring ongoing compliance with donor requirements.

• Work with the Operations Manager to oversee functions including IT, information management, and equipment.

​2. Financial oversight

• Work with the Operations Manager (responsible for day-to-day financial management), budget holders, outsourced accountancy provider, external auditors in the UK and The Netherlands, and other financial specialists on areas including:
  • Financial systems, policies and controls
  • Annual budgeting, quarterly reforecasting and monitoring. 
  • Monthly management accounts
  • Annual statutory audits and accounts
  • VAT and tax compliance
  • Banking and payment authorisation
  • Salary benchmarking
  • Payroll
• Oversee a strong value for money culture, supported by robust policies.
• Ensure strong anti-fraud policies and procedures are in place and fully implemented.

4. Risk management, governance and compliance

• Oversee organisational risk management, maintaining the Risk Register and ensuring robust controls are in place.
• Lead safeguarding work as the SMT Safeguarding Lead; working alongside the Participation Manager and Board Safeguarding Lead to ensure robust safeguarding policies, processes, training and a strong safeguarding culture, ensuring it is a key consideration throughout all organisational activity and decision-making.
• Lead on legal and regulatory compliance issues, seeking advice from lawyers in the UK, Belgium and The Netherlands, and other experts, as necessary.
• Ensure governance structures and processes are robust and compliant.
• Ensure adequate insurance cover is in place in all jurisdictions.
• Oversee data protection and cyber-security systems, policies and processes, ensuring compliance with best practice and legal obligations.
• Oversee crisis management processes, and work as a key member of any crisis management committees.

5. Stakeholder engagement

• Liaise with the Management Board and Global Policy Board on operational and governance issues, producing reports and presentations as required.
• Maintain strong and effective relationships with a broad range of external stakeholders including Alliance members, partners, consultants, service-providers, donors, lawyers, auditors, regulators, and advisors.
• Represent the Alliance at external events when required.

6. Wider organisational responsibilities

• Commit to the mission and values of WeProtect Global Alliance, putting these at the forefront of all work and actions.
• Ensure that a commitment to diversity, equity and inclusion is reflected in all work.
• Comply with all organisational codes, policies and processes.
• Attend and actively participate in regular line management check-ins and whole team meetings, preparing updates and discussion topics, as necessary.
• Prepare and deliver reports for the Executive Director and the Board, as necessary.
• Ensure that the CRM, project management documents, impact measurement tracking and other internal databases are kept fully up to date.
• Commit to ongoing personal development and learning.
• Travel locally, nationally and internationally for work events when required.
• Contribute, as necessary, to the detailed planning and delivery of the biennial WeProtect Global Alliance Global Summit.
• Fulfil any other reasonable requests to support the best interests of WeProtect Global Alliance.

Person Specification 

Essential skills, experience and knowledge

• Strong commitment to the mission and values of WeProtect Global Alliance.

• Extensive professional experience in a comparable operational leadership role in the not-for-profit sector, an intergovernmental organisation or a social movement.

• High-level experience in people management, with advanced knowledge of human resource best practise and UK employment law.

• High-level financial management skills and experience.

• Significant experience in effectively managing organisational risk and ensuring legal and regulatory compliance.

• Proactive and able to confidently take initiative and make appropriate decisions.

• Proven ability to think strategically, solve problems and focus on clear and achievable goals.

• Highly organised, with excellent attention to detail.

• Advanced people skills, including a successful track record of establishing and maintaining strong relationships with a diverse range of stakeholders.

• Skilled communicator, in both written material and speaking, and the ability to effectively adapt information for different audiences.

• Firm commitment to equity, diversity and inclusion.

• High ethical standards and integrity.

• Fluency in spoken and written English.

• Right to work in the UK.

• Willingness and ability to travel occasionally, both nationally and internationally. 

Desirable skills, experience and knowledge

• Lived experience which may be relevant to our organisation and mission.

• Knowledge and experience of governance requirements for Stichtings (Dutch foundations) and Public Benefit Organisations, (a designation provided by the Dutch tax authorities to institutions that are focused on the general good [in Dutch: ANBI status].

• Knowledge and experience of Belgian and Dutch employment law.

• Experience of working with geographically dispersed and/or remote working teams.

• Knowledge of child rights, child protection, online harms or closely related issues.

• Experience in working with the key membership constituencies of WeProtect Global Alliance: government, private sector, civil society and international or regional organisations.

• A university degree in a related field.

• Fluency in languages other than English.

Diversity, inclusion and equity 

We welcome applicants from all sections of the community, regardless of age, sex, gender (or gender identity), ethnicity, disability or sexual orientation. We particularly welcome applicants from ethnic minorities and other under-represented groups.  

Safeguarding and values 

As a child-focused organisation, we have a strong commitment to child safeguarding and rigorous procedures. The successful candidate will be required to provide two referees and to undergo a criminal record check.  

All staff are expected to act at all times in a manner consistent with our values and in compliance with our policies and procedures, including our Safeguarding Policy and Code of Conduct.

Our values are:  

• Empowerment – collaboration, innovation, challenge 

• Accountability – responsibility, delivery, safeguarding 

• Respect – honesty, feedback, inclusion 

Are you a dynamic individual who can develop, lead and grow our volunteer strategy, community engagement and marketing activity in Surrey? Do you thrive on working with people, helping to empower them to use their skills and experiences to help others in the community? Can you make a difference at a local Surrey charity?

Sensory Services by Sight for Surrey has been established for over 100 years. We enable and empower people who are Deaf, hard of hearing, blind, partially sighted, and deafblind to overcome barriers to be as independent as possible and thrive in their communities. We are a countywide charity based in Fetcham, near Leatherhead.

We are seeking a hard-working, driven and flexible individual to develop, lead and grow our volunteer and community engagement team and lead and collaborate with our marketing and communication team to raise awareness and increase engagement to grow our vital work.

Main duties include:

¨ Be an effective manager, line managing our Volunteer, Community Outreach and Marketing and Communications teams.

¨ Working with various partner organisations, building relations while exploring possible funding/joint working/event opportunities, and supporting our Outreach Team to make sure they are best placed to have the biggest impact for the people we enable and empower.

¨ In collaboration with the Marketing and Communications team, oversee the production of high quality communications to raise awareness, increase engagement and grow support for our vital work.

¨ Organise and facilitate our Breaking Down Barriers Workshops three times a year.

¨ Lead on key projects around Communications, Volunteering and Engagement, including:

-  Co-produce a strategic volunteering plan for the team aligned to our strategy

-  Review and develop the charity policies for volunteering and ensure volunteers are up to date with our relevant policies, legislative requirements  and our needs and requirements

-  Co-produce a strategic communications plan for the team, aligned to our  strategy

  - Review all current communications and revise annual marketing plans to strengthen our presence in the community

¨ Working with colleagues in other teams and departments, develop a strategic Community Engagement plan aligned to our strategy

¨ Ability to work flexibly according to the business need which may include evening and weekends

Skills and Qualifications:

• Direct experience of line managing a team of staff
• Relevant experience in the management of a volunteering programme, or extensive experience of directly managing volunteers with the ability to step up into this role
• Knowledge and understanding of volunteering best practice, strategy and policy 
• Demonstrable experience of community engagement and building relationships with partner organisations
• Planning and organisational skills, including ability to plan, prioritise and deliver a complex workload
• Strong presentation skills, sufficient to deliver engaging training to staff and volunteers
• Strong communication skills – verbal and written, and ability to relate well to people from all backgrounds
• Experience in MS Office and confident in using a database
• Understanding of data protection requirements and confidentiality
• Able to champion the role and contribution of volunteers
• Ability to engage and influence colleagues

Competencies Required: 

1.  Strategic and Operational Management

Understand the five year Strategic Plan and objectives and how it contributes to our mission. Think ahead and develop, lead and grow a busy programme of recruitment and encouragement of volunteers to meet the needs of the charity. Develop innovative approaches to recruitment and service delivery and make recommendations and suggestions to senior managers. Implement a communications plan to improve and increase our visibility and awareness.

2.  Inspiration

Create new roles and tasks for volunteers working with colleagues across the charity. Increase the potential of the Outreach team as they build relationships across the county. Develop imaginative and effective ways to raise our profile and reach new audiences. Value and motivate volunteers to help them provide quality services and support for the charity.

3. Making Things Happen

Plan resources effectively and manage any crises effectively within laid down policies. Demonstrate a consultative and informed approach to problem solving, using patience and understanding. Liaise with charity colleagues and senior managers, and externally with other groups.

4. Record keeping

The people we support are often vulnerable so it is essential that all volunteers have an appropriate Disclosure and Barring clearance, and that our records of all other relevant paperwork such as driving licence details and insurance is kept up to date and properly recorded.

5. Managing Change

The post holder must be open to new ways of working, adapt well to change and be able to feed back the impact of changes to volunteers, their team and to senior managers. 

6. Personal Impact

Make a positive impression on people as a consequence of your personal style, abilities and credibility. Act with integrity and strive to develop the competencies required to meet organisational objectives and to adapt to changing and sometimes uncertain needs and circumstances.

7. Focus on the people we support

Volunteer services are built around the needs of the people we support and the needs of the charity. The post holder must maintain good relations with people we support, seek their views on our services, and respond effectively to their comments to recommend improvements. Encourage volunteers to constantly reflect on service standards and how to deliver effectively. Ensure all marketing and communications reflects our charity and how we want to be positioned in the community.

8. Use of Information Technology

Must be familiar with MS Office programmes and other relevant IT and use it proactively and effectively to do the job.

Full time annual leave entitlement is 28 days per annum.  Sensory Services by Sight for Surrey complies with auto enrolment, we match contributions up to 6%. using the Pensions Trust.  We offer training opportunities suitable for each role.  We pay for annual flu vaccinations and for an eye test every two years with a contribution towards work related glasses.