Jobs in Newcastle

We’re IPWSO, the international umbrella body for Prader-Willi syndrome (PWS) associations around the world. We want to hear from candidates who can effectively convey the life-changing impact of our work, motivate our community to support our work, and ensure that the educational resources we provide reach those who need them most.

Our membership comprises PWS associations in 47 countries and we support individual families and professionals in over 70 other countries.

We have a staff team of four who work in conjunction with dedicated volunteers from around the world.

Key Fundraising Responsibilities

• Develop communications content that will invigorate our existing donors and inspire new ones leading to increased giving by individuals to IPWSO.
• Focusing in particular on our website and social media channels, communicate our achievements, impacts and needs with a view to influencing IPWSO’s online supporters to make donations and engage in fundraising initiatives.
• Provide outstanding donor care to encourage a high level of retention and repeat donations.
• Work with IPWSO’s Fundraising Committee on a variety of fundraising initiatives, which may include a new collaborative global fundraiser to be rolled out in 2025.
• Act as the organisational lead for IPWSO’s CRM (Donorfy) and utilise it to improve the donor journey.
• Develop a robust pipeline of case studies for use in our fundraising campaigns.

Key Communications Responsibilities

• Act as the first point of contact for IPWSO’s public email address and social media channels and ensure that timely and appropriate replies are issued.
• Manage IPWSO’s social media channels, creating original and engaging posts, and actively engaging with our audiences.
• Manage Google Ad Grant campaigns with an emphasis on growing our supporter base and increasing individual giving.
• Keep up to date with emerging trends in digital communications and social media, and recommend potential new channels for fundraising and audience engagement.
• Maintain and develop the IPWSO website ensuring its security and that it functions both as an effective supporter acquisition tool and a means by which people can easily access information about PWS.
• Produce compelling monthly newsletters and an Annual Report.
• Review and update IPWSO’s Communications Strategy in line with its Strategic Plan.
• Uphold and showcase the IPWSO mission and brand.
• Working with IPWSO’s Publication and Communication Committee, oversee the production and design of a range of educational resources for families and professionals.
• Oversee copywriting and proofreading within IPWSO.
• Support IPWSO’s members and liaise with its stakeholders internationally in support of our shared goals.

General Responsibilities

• Champion the vision, mission and values of IPWSO internally and externally.
• Comply with all relevant charity and other legislation.       
• Uphold IPWSO’s internal policies.
• Act as IPWSO’s Data Manager, ensuring our continued compliance with the Data Protection Act.
• Undertake other reasonable duties requested by the CEO.

Person Specification

Essential

• Significant fundraising experience including planning and delivering successful online fundraising campaigns
• A track record of securing donations from individuals
• Experience of donor stewardship
• Excellent presentation, writing and storytelling skills across a wide range of applications and for varied  audiences
• Excellent proofreading and editing skills
• Understanding of organisational branding
• Experience managing websites and social media platforms
• Excellent organisational skills with the ability to work under pressure and to strict deadlines
• Outstanding interpersonal and communication skills, with the ability to build and maintain positive relationships

Desirable

• Experience using Donorfy or another CRM
• Experience using Google Analytics and WordPress
• Experience managing Google Ad Grant campaigns 
• Experience working remotely
• Experience working with volunteers
• Experience working as part of a small team
• Experience working for an international nonprofit organisation
• Understanding of challenges facing people with disabilities
• Design skills, including proficiency in software such as Canva

Essential Personal Attributes

• Enthusiasm for IPWSO’s work and commitment to its vision, mission and values
• Confidence and ability to work well with people from different backgrounds from around the world
• Highly self-motivated and able to work on own initiative as well as part of a team
• Enthusiastic and positive attitude to work and willingness to learn new skills and support colleagues as needed

Role purpose:

We are seeking a dynamic, experienced manager to manage our part in “On track for inclusive train travel”, a research, scoping and piloting project, aiming to make rail travel more accessible and inclusive for disabled people.  This project is being delivered alongside RNIB as lead partner, and funded by Motability Foundation, working with our members Community Rail Lancashire (CRL) and Gloucestershire & Oxfordshire CRP (GOCRP) to engage disabled people and shine a light on lived experience. 

You will work closely with RNIB and their project manager, forming part of a small project team to ensure the success of this exciting project. You will support CRL & GOCRP in their coordination of local engagement with disabled people, helping to facilitate a pan-disability, empowering approach that draws on and champions expertise by experience. Ensuring excellent collaboration with railway partners is also key to this role, enabling us to co-create an effective, adaptable model for training, learning and culture change that can be deployed across the railways as they are reformed and renationalised.

Responsibilities

Project and local engagement coordination

• Work closely with the RNIB project manager and as part of the project team to help ensure effective planning, coordination, management, communication and the overall success of this project, in line with its purpose and aims;
• Ensure excellent coordination and communication with the two community rail partnerships, supporting their delivery of empowering, high-quality engagement, in line with project plans, requirements and objectives;
• Ensure CRL and GOCRP are enabled to play their part effectively, using their expertise and local relationships to bring the experiences, ideas and voices of disabled people to the fore, while engaging railway staff constructively, to research, develop and test our model, and forge ongoing dialogue and understanding between the disabled community and railway;
• Take a particular lead in utilising and championing co-creation principles and empowering ways of working, across this project and its partners, and in building a legacy;
• Coordinate closely with our core railway partners helping to develop and test our model, and work across the rail industry, including engaging existing inclusion and accessibility forums and networks, to support the research phase and generally build on community rail’s positive relationships and ability to support inclusive railway practices;
• Manage Community Rail Network’s budget and monitor the CRPs’ budgets in partnership with their project leads, ensuring these are in line with agreed grant funding;
• Maintain and uphold our partner agreements and MoU with RNIB. 

​ Research, evaluation and reporting

• Work as part of the project team to engage railway partners and jointly deliver effective research, as part of the ‘discovery’ phase, to understand current practices and issues within the railway around accessibility and inclusion, and opportunities to improve this;
• Support the CRPs and their interaction with RNIB’s research and innovation staff and our academic advisor, helping them play a strong part in the discovery phase, and model development and testing, involving the disabled community and railway staff members;
• Support effective recording and evaluation by the CRPs, ensuring this is in line with project requirements, and serves our goals around legacy-building and empowering those involved;
• Advise and feed into RNIB on the completion of grant reports and financial statements, including coordinating and reviewing input, data and reports from the CRPs;
• Maintain strong relations with Motability, as part of the project team.

Legacy building, communications and influencing

• Continually feed into our senior team and the project board on insights emerging from the programme to help us advocate for more inclusive, confident (rail) travel for disabled people;
• Support and feed into Community Rail Network and RNIB’s strategic work engaging with rail reform and transformation, such as attending meetings and providing briefings, reports and recommendations, to help us seize opportunities to advocate for positive change;
• Attend and speak at community rail and other relevant events to develop awareness of the project, share its lessons, and promote our model;
• Work with Community Rail Network and RNIB’s communications teams, and other colleagues and partners, to promote the project and its achievements, and amplify the voices/views/needs of disabled people, across our networks and build a legacy.

General team working

• Contribute to the wider objectives and development of Community Rail Network, especially by sharing project progress and learnings, and offering advice and input.  
• Help our member support & development team to embed lessons from the project on involving and empowering disabled people.
• Contribute to the maintenance and development of our internal systems (e.g. shared drive, CRM) such as by data capturing relevant contacts and saving documentation. 
• As a member of the Community Rail Network team, assist with more general work as needed.

Skills and competencies

1. A proven track record in project management, including coordinating between multiple delivery partners and ensuring project/funding requirements are met, and supporting/overseeing effective monitoring and evaluation.
2. Demonstrable experience in supporting community engagement, ideally related to inclusion, disability and/or mobility, and a good understanding of and confidence using engagement, project planning, and evaluation techniques to develop and support such initiatives.
3. The ability to collaborate and communicate with community groups and other local partners, draw on their views and expertise, and support them to build capacity and confidence.
4. Excellent interpersonal skills and the ability to work confidently with stakeholders at all levels and facilitate positive discussion; articulate and assertive, and a great team player.
5. A proven ability to bring partners and groups together, develop and maintain mutually-beneficial partnerships, deliver joint activities, and form professional networks.
6. Good writing, research and analysis skills, including the ability to draw on quantitative and qualitative evidence, produce case studies, briefings and reports.
7. Awareness of accessibility, social mobility and social inclusion issues, and an appreciation of the importance of rail, sustainable travel and mobility to communities and disabled people.
8. A demonstrable ability to manage time effectively and juggle a range of activities in an organised, professional, productive manner, including planning and scheduling, coordinating with colleagues and partners, and bringing projects to fruition. 
9. Proactive, positive and self-motivated, able to work on own initiative and inspire and enthuse others, and overcome hurdles to achieve results.
10. IT literate with a good working knowledge of Microsoft Office and the internet.

Other information

This post is home-based, but with travel (including occasional overnight stays) for project meetings, events and external meetings. Applicants will need local access to a train station to enable rail-based travel for work as needed.

This is a fixed term contract and includes a probationary period of three months from the date of appointment. Successful applicants will need to provide proof that they have the right to work in the UK and provide two references.

Community Rail Network is an equal opportunities employer. We are committed to being a flexible, supportive, inclusive and understanding employer. We welcome applications from disabled people, who meet the skills for this role, and support positive representation within our workforce. We will provide reasonable adjustments for interviews as required.

Are you passionate about driving change and supporting projects from conception to completion?

We’re seeking a Project Support Officer to become part of RBL’s skilled and innovative Transformation team on a 12-month Fixed Term Contract.

With a growing number of strategic programmes, our Transformation Management Office (TMO) is committed to maintaining its successful achievements. The role of the Project Support Officer will be part of this journey and will be supporting initiatives aimed at making a positive impact on the lives of our beneficiaries.

Together, the team in the TMO takes great pride in managing a diverse portfolio of programmes and projects. We work closely with our Executive team, as well as other senior leaders and colleagues across the charity, to provide expertise in project, programme and change management.

As a key member of our team, you’ll play a crucial role in facilitating smooth project workflows, coordinating schedules and ensuring timely delivery of outcomes. We want someone to become an integral part of the delivery and get out there to understand the RBL and make a difference to the lives of those who have served, and currently serve, to keep us safe and protect our way of life.

The successful Project Support Officer should be proactive with exceptional organisational skills, attention to detail, and ability to thrive in a fast-paced environment. Working with an experienced team you will be reporting into the Transformation Cluster Leader. This role will also provide personal assistant support to the Director of Change and Transformation.

Some of the key areas of responsibility are as follows:

- Support the Cluster Leader, Programme or Project Manager to ensure programme and project delivery is managed to a defined plan, with the appropriate project management methods, processes and standards implemented and maintained throughout the programme or project lifecycle.
- Engage with stakeholders at various levels to gather requirements, provide updates and address concerns.
- Support the Cluster Leader, Programme or Project Manager to prepare regular progress reports and presentations.
- Support the identification, assessment, and mitigation of risks and issues, working closely with Programme and Project managers to develop appropriate mitigation strategies.
- Diary organising and planning management for Director of Change and Transformation, ensuring that commitments and competing demands are efficiently managed and future needs anticipated.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be expected to travel in the course of your work including to our London, Haig House, hub. You will be contracted to your home address, where you will be expected to work – using our collaboration tools – when not travelling.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Closing Date: Monday 20th January 2025

Interview process will consist of two stages, involving competency and values-based questions, along with a short assessment, and a ‘meet the team’ session. To be held virtually on dates to be confirmed.  

Successful candidates will be expected to visit our London Head Office on the start date to complete employment screening. 

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

CRM Technician

These are exciting times for the charity, and we have an excellent opportunity for a flexible and professional team player with outstanding communication and interpersonal skills and a strong customer service ethic to join the Customer Relationship Management (CRM) Team, as a CRM Technician.

Position: CRM Technician

Location: Remote (onsite attendance in Sidmouth currently anticipated to be 2 days per month)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £33,082 per annum

Contract: Permanent

Closing date: Tuesday 28th January

About the Role

As CRM Technician, you will provide support and development for the CRM database (currently Blackbaud CRM) for end-users in the UK, Ireland and Europe, and  will support users by facilitating efficient data capture, processing, manipulation and reporting on fundraising activities.

Your principal duties and responsibilities will include:

• Providing support for all aspects of CRM to all end-users, particularly focusing on requests for data and reports and logged faults.
• Developing, building and running data processes required by end-users using a range of external data tools and inbuilt database features, writing clear end-user guides to document new work procedures.
• Providing advanced and specialised training to end-users of the system throughout all charity locations, including UK, Ireland, Europe and Advocacy.
• Creating and performing housekeeping routines and data cleansing based on trouble shooting and error correction to ensure the integrity of the database and inform evidence-based decision making by the wider fundraising team.
• Running the time critical task of ensuring bi-monthly Direct Debit payments are reconciled and imported accurately to the CRM database, providing an accurate portrayal of generated income for Management Accounting processes.
• Using the CRM database to provide accurate data to support fundraising activities.
• Maintaining expert working legislative knowledge advising colleagues across the organisation and implementing procedures for GDPR data compliance, ensuring that legal obligations are adhered to in relation to data protection and gambling legislation.

About You

With experience of working with databases and spreadsheets, you will have a high level of data protection/GDPR knowledge and meticulous application.

You will also have experience of:

• Complex data exports & imports and of compiling complex reports using ETLs & report builders, data visualisation tools (such as PowerBI) and analysis and interpretation tools (such as KNIME).
• Maintaining high level of accuracy and attention to detail whilst working in a busy team.
• Communicating complex data issues clearly.

What you get in return…

• Competitive pension.
• Life assurance.
• 31 days holiday (including Bank holidays), rising to 34 with each full year of service.
• Wellbeing team.
• Recorded Pilates classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as CRM, Salesforce, CRM Support, Salesforce Support, CRM Officer, Salesforce Officer, CRM Administrator, Salesforce Administrator, Database Administrator, CRM Support Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Prospectus is excited to be supporting our client in their search for a Fundraising Manager. The organisation is a social enterprise and non-profit that are dedicated to supporting refugees to realise their entrepreneurial ideas, and to make these a reality.

Coming from a myriad of backgrounds and over 60 different countries of origin, their community members share a desire to use entrepreneurship to take their destiny into their own hands; to improve their lives; those of their loved ones; and those of their clients & new communities.

They are looking for a fundraiser who has experience working in corporate fundraising and securing revenue from grant-making trusts and foundations. You should be able to demonstrate how you have secured and developed partnerships at each step of the process, ensuring that partnerships are ethical and aligned with the organisation's values.

You will identify 15 new leads and submit a handful of high value bids each year with a focus on trusts, foundations and corporate partnerships. You will manage the bid process and support the team when needed to find additional prospects. The successful candidate will be able to analyse complex data and write a compelling case for support. You will be an excellent communicator and demonstrate a passion for helping others to thrive!

This will ideally be a part time role, though there is the potential for it to be more full time. The role is mostly remote, with around 2 days a month in the office.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates to apply regardless of age, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Flora at Prospectus.

 
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. To apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

About The Role
We have a brilliant new opportunity for an experienced finance expert to join our Finance and Assurance team as our new Head of Transformation. Reporting to our Associate Director of Finance, you will be leading finance transformation and process improvement activities across the finance directorate. You’ll play a key role in driving forward continuous improvement and delivering those key improvements to maximize the benefit of our Finance team.
We have recently implemented a new finance system, Unit4 ERPx. This role will require you to lead and manage the post implementation phase of processes and ongoing transformation activity. Additionally, you will drive best practice financial management and process efficiency and consistency, ensuring that the Society maintains an effective financial control environment.

Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a great indication of how far we’ve travelled over the past few years.
 
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
 
This is a homeworking role, but you may be required to travel to attend meetings, events and team-days, so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to travel to our offices (London or Birmingham) if/when required.
 
About you

- Experience of managing successful projects and working with operational teams.
- Experience of systems implementation and post implementation embedding new processes and transitioning through change to steady state.
- Hold relevant financial accounting professional qualification; ACA, ACCA, CIPFA, ACMA (or equivalent) with post qualification experience operating at a senior level.
- Experience driving continuous improvement of financial process and promoting a culture to support this in a large organisation
- Experience leading teams in operating effective financial control environments, adopting a mindset of continuous improvement to strengthen controls and operational effectiveness.
- Experience of Unit4 ERPx or other ERP Finance Systems – particularly post implementation.

Person Specification

- Verbal and written communication skills to liaise with a diverse range of stakeholders.
- IT skills and extensive experience/knowledge on using Microsoft packages.
- Be confident in communicating, influencing, negotiating and managing internal and external stakeholders.
- Work collaboratively and be able to prioritise your workload effectively.
- Excellent organisational skills and great attention to detail.
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins.  We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We’re a national charity providing dementia support to a community that’s ethnically diverse, but we don’t reflect this in our senior leadership. This needs to change.
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Exciting Opportunity! Seeking a Development Officer - Alcohol Licensing Sector!

Are you ready to take on a key role in shaping and driving a pioneering initiative aimed at improving safety and reducing vulnerability in the alcohol licensing sector? Join a respected, not-for-profit crime prevention organisation at the forefront of innovation and community safety.

Role: Development Officer - Alcohol Licensing Sector
Organisation Type: Not-for-profit crime prevention organisation
Salary/Rate: £45,000 - £48,000 per annum
Working Arrangements: Monday to Friday, 36 hours per week
Location: Remote-based, ideally in the South of England, with regular travel across the region (travel costs covered)

Employment Type: FTC - 6 months
Working Hours: Monday to Friday, full-time

About the Role:

Our client is seeking an experienced Development Officer - Alcohol Licensing Sector to join their dynamic team. In this role, you will drive the development, promotion, and implementation of the Licensing SAVI initiative, working closely with key stakeholders to enhance safety and reduce vulnerability in licensed venues.

This is an exciting opportunity for someone with expertise in licensing, crime prevention, and community safety to make a real difference by advocating for innovative practices and building lasting relationships within the industry.

Main Responsibilities of the Role Include:

Promote and Implement Licensing SAVI:

• Advocate for Licensing SAVI as a safety and security standard for licensed venues.
• Confidently deliver presentations and engage with stakeholders in forums, meetings, and 1-to-1 sessions.
• Build Stakeholder Relationships:
• Work collaboratively with police forces, councils, local authorities, and venue operators to secure buy-in for the initiative.
• Maintain open communication and provide regular updates to stakeholders.
• Support Venue Safety and Security:
• Offer guidance on safety measures, crime prevention, and community confidence-building.
• Address key issues such as alcohol misuse, drug prevention, female safety, counterterrorism, cybercrime, and vulnerability reduction.
• Drive Revenue and Funding:

Promote Licensing SAVI to venues and secure funding to ensure the initiative's sustainability.
Expand the Initiative:

• Identify opportunities for geographical and sectoral growth of the Licensing SAVI initiative.

Deliver and Review:

• Conduct quality assurance reviews to ensure submissions and assessments meet the required standards.

Work Autonomously:

• Self-manage tasks and deliver outcomes with minimal supervision.

To Be Considered for the Role You Will Have the Following Skills, Knowledge, and Experience:

Essential:

• Strong knowledge and experience in licensing, including council or police licensing and alcohol premises licensing.
• Expertise in safety, security, and crime prevention within the licensing sector.
• Proven interpersonal, organisational, and presentation skills with the confidence to engage with diverse stakeholders.
• Experience managing stakeholders, including police forces, councils, and industry professionals.
• A dynamic and self-starting approach, with the ability to work independently and think creatively.
• A valid driving license (preferred) for regional travel.

Desirable:

• Previous experience as a Crime Prevention Officer or in a related role.
• Familiarity with female safety initiatives and community engagement strategies.
• Experience working in pubs or clubs, with insight into operational challenges and solutions.

How to Apply:

To apply for the Development Officer - Alcohol Licensing Sector role, please reply and upload your CV quoting reference SOH81736, and we can provide more information to you.

Don't miss this opportunity to play a pivotal role in enhancing safety, security, and crime prevention in licensed venues. Apply today!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Supporter Development Officer

We have an excellent opportunity for a proactive and professional team player with outstanding communication, decision making and interpersonal skills and a strong customer service ethic.

Apply now and join a busy Supporter Development team who cover a number of areas including raffles, lottery, membership, regular giving, reactivation, consent management, gift aid and cash giving.

Position: Supporter Development Officer

Location: Remote (with monthly onsite attendance in Sidmouth)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £30,515 per annum

Contract: Permanent

Closing date: Tuesday 28 January 2025

About the Role

As Supporter Development Officer, you will deliver campaigns and activities for the Supporter Development side of the Individual Giving team, successfully managing the supporter development activity in line with the agreed annual targets and the Fundraising Strategy. Working with the Senior Supporter Development Officer and the Supporter Development Manager, you will deliver the supporter development roadmap, continuously monitoring performance and making improvement recommendations.

Principle duties include:

· Managing integrated donor journeys on channels such as online, post and social, with a donor centric approach.

· Inputting into and delivering the Fundraising Strategy within the Supporter Development Team.

· Working within the Supporter Development Team to deliver a donor centric lifetime value optimised approach.

· Report on the targets and KPIs of campaign activity.

· Applying a test and learn strategy for supporter journeys, and sharing learnings with the Supporter Development Team, upskilling team knowledge and experience within key areas of delivery.

· Project managing campaigns and activity including expenditure budgets.

· Working closely and in partnership with The Donkey Sanctuary’s external agencies to deliver campaign activity.

About You

With experience of working with databases and spreadsheets, you will have a high level of data protection/GDPR knowledge and meticulous application.

You will also have experience of:

· Demonstrable experience of managing fundraising or customer service campaigns and activities.

· Project management experience.

· A proven track record of working within a team environment with complex internal stakeholders.

· Experience of managing direct marketing budgets and of supporting direct marketing analysis to enhance the performance of channels, products, and specific appeals.

· Knowledge and experience of CRM systems.

· Able to maintain a high level of accuracy and attention to detail whilst working with a number of conflicting demands and deadlines.

What you get in return…

· Competitive pension.

· Life assurance.

· 31 days holiday (including Bank holidays), rising to 34 with each full year of service.

· Wellbeing team.

· Recorded Pilates classes.

· Long service awards.

· Healthshield plan

· Free parking.

· Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Fundraising, Supporter Experience, Supporter Care, Customer Service, Project, Project Management, Fundraising Officer, Supporter Experience Officer, Supporter Care Officer, Customer Service Officer, Project Officer, Project Management Officer, Customer Service Agent, Customer Service Executive, Customer Service Support, Customer Service and Fundraising Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Child’s i Foundation envisions and advocates for a world where every child grows up in a safe and loving family. We are committed to creating sustainable solutions that address the root causes of family separation, working closely with grassroots communities and local governments to reunite children with their families and help them thrive. Our system-strengthening approach focuses on building strong community networks, developing high-quality family alternative care solutions, and advocating for child welfare reforms. 

Over the years, we have built a strong, successful, and growing Trusts and Foundations programme, primarily generating restricted income. This programme, overseen by our CEO, has been crucial in supporting our work in Uganda and our advocacy partnerships across Africa and the world. As we continue to expand both our evidence for global impact, our aim is to raise over £1M annually to support our strategic objectives. We are now seeking an innovative, creative, and solution-focused Fundraising Manager to work closely with our CEO, Country Director, and leadership teams to build a robust public fundraising programme. This will include leading efforts in regular giving, community fundraising, corporate partnerships, and major donor initiatives to drive unrestricted income. You will be instrumental in cultivating strong relationships with donors and partners, supporting grant submissions, and helping us diversify our income streams.

In this role, you will also help develop and implement a comprehensive digital fundraising strategy, working with the communications team and external consultancy partners. You will ensure our website and social media platforms are optimised for donor engagement, while driving innovation through online giving platforms, peer-to-peer fundraising, and targeted digital marketing campaigns. By leveraging emerging trends and best practices, you will help grow our online revenue streams and deepen engagement with our supporters.

This is an exciting opportunity to shape the future of Child’s i Foundation’s fundraising strategy, secure sustainable income, and contribute to our mission of ensuring every child grows up in a family. If you are passionate about transforming children's futures and have the fundraising expertise to help us achieve our goals, we would love to hear from you!

Job Purpose

The Fundraising Manager will work closely with the CEO to execute the fundraising strategy for Child’s i Foundation, with a focus on driving regular giving, community fundraising, and individual giving initiatives. Additionally, you will support the CEO in cultivating major gifts and managing corporate partnerships.

You will play a key role in providing collaborative support to our emerging fundraising effort in Uganda, particularly with their innovative 'Giving Circle' programme, which is backed by the Ugandan Board. Working closely with the communications team in Uganda, you will help deliver impactful campaigns that raise awareness and inspire donor engagement. In this role, you will also ensure the highest standards in database management and full compliance with data protection regulations.

This role will be UK-based, with occasional team meetings in various locations across the UK.

Key Responsibilities

1. Community Fundraising and Regular Giving:

• Develop and execute strategies to increase income from individual donors and community fundraising efforts.

• Manage and expand our existing personalised donor stewardship programme, enhancing engagement with regular givers while growing the donor base and building long-term partnership. 

• Develop and manage a comprehensive fundraising event calendar, incorporating high-impact challenge events, community-driven initiatives, and donor engagement activities to maximise donations and donor retention

• Grow regular giving through campaigns, such as the Christmas Appeal and The Big Give, while bringing your own expertise and creative ideas to develop new fundraising initiatives.

• Collaborate closely with the Uganda team to deliver compelling, real-time updates and powerful stories that deeply engage and inspire our supporter community, starting with the problem we aim to address.

2. Corporate Partnerships:

• Collaborate with the CEO to manage and strengthen corporate relationships, ensuring consistent communication and delivering timely, detailed impact reports that demonstrate the value of their support.

• Collaborate with the CEO to identify and cultivate new corporate prospects, focusing on high-potential sectors such as women in private equity, insurance, and banking to strategically expand our portfolio.

• Craft compelling, customised cases for support that align with corporate priorities, securing long-term, mutually beneficial partnerships driving sustainable income.

3. Major Donor Programme:

• Support the CEO in managing relationships with major donors to ensure consistent engagement and stewardship.

• Identify and cultivate new major donor prospects, maintaining a strong pipeline for future support.

• Provide tailored progress reports to major donors and plan cultivation events to enhance donor relationships.

• Assist in establishing a development board to attract and engage niche, high-value donor groups.

4. Trusts and Foundations:

• Research and identify trust and foundation opportunities, targeting grants from £5k to £50k+.

• Prepare and submit well-researched applications, and ensure timely, accurate reporting to funders.

• Focus on securing smaller trust grants to diversify income streams.

5. Data-Driven Fundraising Reporting and Strategic Planning

• Collaborate with the CEO to set fundraising targets and manage the annual budget, ensuring progress is tracked against key goals and income streams.

• Produce regular, data-driven reports to assess fundraising performance, donor retention, and campaign effectiveness, using insights to inform strategic decision-making.

• Oversee the donor database in collaboration with the Administration Manager, ensuring all donor interactions are accurately recorded and GDPR-compliant.

• Ensure compliance with data protection laws and fundraising regulations, keeping updated on any changes to maintain best practices across all activities.

• Use data insights to refine and enhance fundraising strategies, ensuring continuous improvement and alignment with organisational goals.

​​Person Specification (Skills & Experience) Essential:

• Proven experience in raising funds across diverse income streams (e.g., regular giving, community fundraising, corporate partnerships, and major donors).

• Strong relationship-building skills, with the ability to engage and maintain donor and partner relationships, combined with excellent written and verbal communication skills.

• Expertise in developing and implementing fundraising strategies that meet or exceed ambitious income targets, including creative campaign design (e.g., The Big Give).

• Experience in managing multiple projects and meeting deadlines, demonstrating strong organisational and time management abilities.

• Competence in setting, managing, and monitoring budgets with a clear understanding of financial targets and revenue growth.

• Proficiency in using CRM systems (ideally Salesforce) to track donor engagement and ensuring strict compliance with GDPR and other relevant regulations.

• Solid understanding of UK fundraising laws, data protection regulations, and industry best practices.

• A self-starter with the ability to work independently and proactively drive initiatives, while also collaborating effectively with teams in the UK and Uganda.

• Strong team player, adept at working with both internal stakeholders (e.g., CEO, Country Director, Board) and external partners.

• A commitment to international development, with an interest in child welfare and family-strengthening initiatives, particularly in Uganda or sub-Saharan Africa.​

Desirable:

• Demonstrated success in securing high-value gifts and managing long-term corporate partnerships.

• Previous experience in fundraising for international development or in low-resource settings.

• A successful track record in writing and submitting grant applications, particularly to trusts and foundations.

• Experience organising high-impact fundraising events and engaging donor cultivation activities.

• Familiarity with integrating marketing and communications strategies to enhance fundraising efforts and increase donor engagement.

Thank you for your interest in joining our special charity!

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.

Support Network Coordinator (South Central)
Salary: £27,343 per annum (FTE £34,178 per annum)
Location: Home based - Living within Bedfordshire, Berkshire, Buckinghamshire, Hertfordshire, Northamptonshire or Oxfordshire
Contract: Permanent
Hours: 28 hours per week (0.8 FTE)

We are seeking an additional Support Network Coordinator to cover the South Central region (Beds, Berks, Bucks, Herts, Northants and Oxon).

Please note for this role it is essential that an applicant has an SCI or CES, and lives in the specified counties.

Each of the Support Network Coordinators have the responsibility for delivering, maintaining, and expanding the support services available to SCI people and their families in their region of the UK.

The post coordinates two vital parallel strands:

• In your region, to reach and support newly and long-term spinal cord injured people and their families:​
  • Developing a strong partnership with all available specialist services, charity and business partners; managing a dedicated team of volunteers as well as providing direct support to SCI people with more complex needs.
• Nationally, working to facilitate the link between SCI people and the network of services:
  • Referring SCI people and their families to our clinical/health expert support teams and advocacy services; working with the Digital Engagement team to build on-line links to regional partners in your area; supporting fundraising, campaigns and communications.

Benefits

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)
• Access to Group pension scheme (6% employer contribution)
• Access to Group life assurance scheme
• Access to Healthcare cash plan
• Access to Employee assistance programme (EAP)
• Employee volunteer days
• Access to discounted gym membership
• Free car parking at Milton Keynes, Head Office
• Investing in their people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.

This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.

Closing date: 10 February 2025, 9am
Interview dates: 12/13 February 2025 at SIA House, Milton Keynes.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please.

About Responsible Finance and these roles:

Responsible Finance is the membership association for the UK’s Community Development Finance Institutions (CDFIs). CDFIs are community lenders, committed to delivering positive social impact, and offer fair and affordable finance to businesses, social enterprises and to people unable to access it elsewhere.

This is a pivotal moment to be joining the CDFI sector. Responsible Finance and CDFIs are poised for exciting growth following two record-breaking funding announcements in late 2024 which has seen the sector backed by Government and leading financial institutions including the British Business Bank and JPMorgan Chase. This follows Lloyds Banking Group becoming the first mainstream lender to invest in the CDFI sector earlier in the year.

This new funding will enable business-lending CDFIs to scale their reach and impact, supporting economic growth and financial inclusion across the UK. Successful candidates will play a vital role in helping to make sure that CDFIs are supported to build their operational capacity and maximise the opportunity this brings.

We are seeking (2 - 3) exceptional candidates to help us to deliver an ambitious Capacity Building programme for our business-lending CDFIs and support our growing member base. You will manage the delivery of key projects within the Capacity Building programme, work closely with our members and stakeholders and demonstrate versatility and flexibility to deliver outstanding results. 

No prior knowledge about CDFIs is required so long as you have a keen interest to learn about the sector and are passionate about increasing access to fair finance for businesses, underserved communities and people.Do not be discouraged from applying if you do not meet all the criteria listed in this job description. If you know how to deliver results, overcome challenges and obstacles, and are a committed team player, with a can-do attitude we want to hear from you! 

Purpose of the role

The Programme Manager will manage the delivery of key projects and support the Programme Director in overseeing the smooth running of a Programme Management Office (PMO) ensuring that the CEO and Board have the information needed to steer the success of the Programme. 

Key Responsibilities:

Key responsibilities across the 2-3 roles will include the following:

• Project managing the delivery of key work streams and projects such as the award and monitoring of grants to support capacity building and Requests for Proposal (RFPs) for the delivery of training. 
• Monitoring the progress of projects, identifying issues and proposing solutions, and maintaining and producing a range of high-quality project documentation (plans, risk and issues registers etc) to support effective delivery – and leading on project and programme board meetings.
• Working closely with CDFIs and stakeholders to identify needs, lead problem-solving, provide support to overcome challenges, and commission reports on progress – synthesising these reports into overall progress reports and presenting back to the programme oversight group and main grant-funder (JPMorgan Chase).
• A project supporting the technical integration of CDFI’s systems and the British Business Bank’s lending platform.
• In addition to the support for business lending CDFIs set out above, one of the role-holders may also lead a project to further develop Responsible Finance’s support offer for personal lending members and be the day-to-day point of contact for these members.

This is a varied and dynamic role, working closely with our members and a range of key external stakeholders. This job description is not exhaustive; it outlines the key tasks and responsibilities of the post. These key tasks and responsibilities are subject to change. Any changes will be made in consultation with the post holder.

Skills and Experience:

Essential

• Strong and proven project/programme management and delivery experience and demonstrable ability to manage multiple projects at once.
• Highly self-motivated and able to drive your own work forward, but equally a team player with a collaborative working style. 
• Experience of grant management and/or contract awards and monitoring. 
• Excellent communication skills including concise writing skills and ability to synthesise information into an easy to comprehend format/narrative (both written and verbal).
• Experience managing project budgets.
• Strong relationship-building and interpersonal skills. Must be comfortable working with stakeholders at a range of levels. 
• Experience analysing and synthesising data from multiple sources and presenting findings clearly and succinctly to stakeholders and members. Fluency with applications such as Excel is essential. 
• Strong problem-solving skills.
• Proven ability to manage multiple stakeholders and get information needed from busy people. 

Desirable

Working as part of a small organisation, you will need to demonstrate flexibility and versatility and have opportunities to support a range of other projects and support services for our members, developing a wide range of skills and competencies. 

Therefore, in addition to the essential criteria above, we are also interested in candidates with the following skills and experience:

• Experience in organising and delivering events and workshops.
• Experience of creating and delivering presentations.
• Experience managing web content, online newsletters and social media posts. 
• Experience in developing graphics/infographics using apps such as Canva.
• Experience with research, monitoring and evaluation.
• An understanding of CDFIs and/or lending helpful – particularly investor relations. 

 To Apply:

Equity and fairness are at the core of our organisation and we are committed to creating an inclusive workplace where everyone can be their best.

Please send your CV and responses to the following questions below to Careers4Change:

• What appeals to you about this job/Responsible Finance and why do you think you’ll do a great job?
• You are working on multiple projects. The people you need information from are super busy. How do you ensure project deliverables and targets are met on time, within budget and meet quality expectations?
• You are tasked with gathering regular programme reporting information from a group of Responsible Finance’s CDFI members. You will need to turn this into a report for the funder. Please describe how you would go about collecting the information, synthesizing it, and writing up a report.
• You are responsible for managing a grant awarding process for Responsible Finance’s CDFI members to build operational capacity. JPMorgan Chase has provided funding for Responsible Finance to onward grant. Briefly describe the key stages of the process that you would incorporate, and why, and highlight the key considerations for Responsible Finance in awarding grants to members.

Please apply via the Careers4Change website. 

Location: Remote, with occasional expenses-paid travel 

Reporting To:Programme Director 

Contract: 2-year fixed term contract with possibility of becoming permanent

Salary: Up to £35,000 (depending on experience)

Date Closes: Monday 3rd February 2025

Interviews will be held virtually in February 2025. 

About The Role
Alzheimer’s Society, the UKs leading dementia charity is looking for an IT Project Manager who will play an important role in shaping the Society’s technology future.
This role provides an exciting opportunity to join our IT team in one of the most dynamic and fast growing charities in the sector. This role is critical in delivering IT projects that will support the delivery of our IT Roadmap and our ambitious new strategy. Working autonomously, the IT Project Manager will be responsible for leading and managing the scheduling and delivery of technical IT tasks, projects and technical components of larger projects.
This is a technical role and the post holder will require technical skills and knowledge.
Projects will be managed in accordance with the Society’s project management methodology, based on Prince2. The Society is also starting to use elements of Agile methodology in their implementation and the methodology is being updated to reflect this.
About you

- Extensive experience of end-to-end Project Management within a technology environment.
- Robust knowledge of good design, development and testing to enable robust discussions with technology resources and suppliers on the project.
-  Experience of commercial negotiations with suppliers to input into contracts for project delivery.
- Demonstrable change management and leadership skills, and the ability to apply them to implement new systems and redesign work.
- Experience of business analysis, process mapping and re-engineering.
- Significant experience of delivering complex projects of technology change that have lasting and significant impact on an organisation

We’re looking for someone who will share the drive, ambition and passion of our IT Team to develop positive cross-functional relationships, and act as a trusted partner to support our Help and Hope strategy.
You will also have:

- Demonstrable experience of developing and maintaining key relationships across functions within an organisation;
-  Strong organisational and timekeeping skills, with demonstrable experience in prioritising request and managing expectations.
- Experience using Microsoft Suite of products and collaboration tools.
- Considerable experience of working collaboratively and being able to prioritise your workload effectively, whilst remaining solution focussed throughout your areas of work.
- Strong interpersonal and interpretation skills, allowing you to have open jargon-free conversations with the business.
- Attentive listening skills when gathering critical requirements or understanding the basis of user concerns that are being articulated.
- Excellent attention to detail.
- Experience of working as part of a team, supporting colleagues when there are deadlines, and knowing when to ask for help.
- Ability to take initiative, be a self-starter and incredibly motivated.
- A ‘can-do’ attitude, be enthusiastic and passionate.

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

Fighting With Pride is a ‘lived experience’ LGBTQ+ military charity, created in January 2020.

FWP supports LGBTQ+ veterans, serving personnel and their families.  This support focuses on those who were affected by the ‘gay ban’.

The Chief Executive is responsible for providing leadership, developing, and implementing FWP strategic and operation plans, leading on partnership and development across Government, military charities and key stakeholders and being an advocate for the charity and its beneficiaries. They will be responsible for ensuring financial control and supporting and advising on good governance across all aspects of the Charity. This post directly reports to the Chair and Board of Trustees. 

The role is full-time, 37.5 hours per week and is on a permanent employment contract.  The salary is up to £60,000 per annum.

Duties and Responsibilities

Leadership

Be the principal ambassador of the charity.

To work in close partnership with the Chair and Board of Trustees to design, shape and implement the new strategy.

Lead, support, and motivate all staff, creating a positive culture throughout the organisation, delivering the charity’s aims, objectives, and ambitions.

Seek out, develop, and maintain effective working relationships with the Government and all relevant stakeholders to promote the work of the charity and facilitate the implementation of its strategic objectives.

Lead development of the vision, mission, core values and objectives in the Strategic Plan, providing advice, guidance and evidence-based proposals to the Chair and Board of Trustees. 

Strategy

Work with the Board to develop a new FWP strategic vision and be responsible for leading its implementation.

Work towards long-term sustainability, developing the charity’s business model and maximising income.

Adopt a creative and innovative approach to development, remaining open to new ideas and opportunities.

Identify appropriate methods for monitoring the performance of FWP and to report to the trustees on the performance of the charity in line with its strategy, business, operational and annual plans, and against the annual budget as approved by the Board. 

Operations

Take executive responsibility for all functions including service delivery, administration, finance, fundraising, marketing, and communications.

To run FWP efficiently and effectively by ensuring FWP has an appropriate management structure and systems, including financial reporting, to fulfil its strategic objectives and report to the Board of Trustees.

To ensure management policies and decisions support the agreed vision, mission, values, philosophy, and strategic priorities of FWP.

To ensure business, operational, and annual plans to underpin the strategic plan are developed, agreed, and implemented.

To ensure the recruitment, management, training, and development of staff reflect good employment practice and are directed towards achieving FWPs objectives.

Ensure FWP services and projects are delivered to the highest standard with due regard for timescales, risks and budgets.

Finance

Lead and direct the financial planning, forecasting, control reporting and management of the organisations finances and resources, ensuring regulatory compliance and sustainable organisational growth.

Take executive responsibility for the financial leadership of the charity, including forecasting and strategic budget leadership.

Ensure the charity’s financial resources are managed effectively and that FWP remains in good financial health, identifying risks and taking appropriate action.

Maintain effective financial management and control systems; ensure delivery within budgets and to performance targets and oversee the production of management accounts, statutory accounts and annual reports.

Governance and Compliance

Coordinate with the Board to ensure FWP overall governance structure and policies and procedures are appropriate and effective, taking remedial measures and implementing changes, as necessary.

Attend all Board meetings and prepare a written report in advance of the meeting detailing all matters of interest and concern regarding the charity’s activities, including the production of management accounts and cash flow forecasts.  Ensure the Board is made aware in a timely fashion of any matters arising requiring its attention.

Develop and maintain effective operational policies and processes in all the charity’s areas of operation. Review and update the policies and content to meet legal, regulatory and best practice needs.

Oversee the development and practical application of all organisational policies and procedures e.g. with regard to health and safety, equality and diversity, and safeguarding.

Ensure the charity complies with best practice in all areas of operation.

Oversee the designated safeguarding lead ensuring the safeguarding of the vulnerable adults with whom the charity works through rigorous DBS procedures and staff training.

Take responsibility for the collection and protection of personal information ensuring this complies with relevant Data Protection regulations.

Ensure all major risks are identified and regularly reviewed, and that systems and procedures are in place to mitigate all such risks. To be responsible for the development and implementation of the charity’s Risk Register.

Other Duties

The duties listed are not exhaustive and may be varied from time to time as required by the changing needs of the charity.  The post holder will be expected to undertake other duties as appropriate and as requested by the Board of Trustees.

Location

The postholder will be based within the UK, and work from home, with travel across the country, supported by the Board of Trustees.

Person Specification

Qualifications - Desirable criteria

Educated to degree level or equivalent professional experience and qualification, and evidence of CPD.

Experience of the armed forces community.

Experience - Essential criteria

Significant proven record of achievement in a senior position within a charity/not for profit organisation.

Experience of effective partnership working and development and external relationship management.

Experience of managing, motivating and developing staff.

Experience of business planning, business development and fundraising.

Experience of project management and service delivery across multiple functions.

Financial management skills including budgeting and delivery of cost and income targets.

Robust approach to governance, controls and definition/implementation of new processes.

Experience of financial and risk management.

Experience of managing organisational change.

Experience of line managing remote based teams.

Skills and knowledge - Essential criteria

Inspirational leadership, management and motivational skills.

Highly organised and personally effective.

Exceptional verbal and written communication skills.

Excellent interpersonal skills.

Ability to persuade and influence, both face to face and in writing.

Strong financial skills, including the ability to analyse budgets and accounts and manage an annual budget of over £500,000.

Outstanding business development skills.

A commitment to equal opportunities and inclusivity.

Rigorous analytical skills.

Personal attributes - Essential criteria

A thorough understanding of the challenges faced by the LGBTQ+ / armed forces community and the ability to show a genuine and detailed interest in the work of the charity.

A commitment to improving the lives of others, ensuring all activities are in line with the charity’s aims, objectives, and values, and maintaining integrity and a professional approach, as a key ambassador to the charity.

Empathy for vulnerable people and those affected by the ban.

Positive, pro-active and dynamic.

Inclusive and flexible, with a consultative approach to leadership.

Confident and assertive.

Ability to pursue the mission and objectives of FWP with demonstrable passion, drive and commitment.

Committed to best practice and with a drive for continual improvement.

The appointee will also be expected to be fully IT literate.

The charity will consider reasonable methods of travel within the UK.

Safeguarding statement

FWP is committed to safeguarding and protecting the adults we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure we have policies and procedures in place which promote safeguarding and a safe working environment.

Ten Ten Resources is an educational organisation that nurtures spiritual growth, personal development and social responsibility by sharing inspiring, creative content through a Catholic lens.

Working as part of a team of 12, the Office Manager is a key managerial role. You will maintain and improve office systems, processes and policies, ensuring that clients receive a high-quality service, and the remote working them is well-organised and efficient.

This role is offered full-time (5 days) or part-time (4 days).

***

SUMMARY OF RESPONSIBILITIES

• Systems | Manage, review and improve the use of our office systems
• Client Experience | Ensure excellence in our communication with clients
• Line Management | Line Management responsibility for two members of staff
• Team Organisation | Management of team matters
• Reports and Policies | Reporting to senior leadership and policy management
• General Admin | As required 

***

IN DETAIL

Systems

Improving the use of our systems including:

• HubSpot for marketing, communications and Knowledge Base

• Trello for project and process management 

• Clockify for time management and time off

• Google Drive for file management

You will propose and implement improvements, and train staff members in new and improved practices. Therefore, a previous knowledge of some of the systems we use is desirable, and a proven ability to understand and implement systems is essential. 

Client Experience

You will have responsibility for ensuring Client Experience across all communication channels including the website, email communication, telephone, knowledge base and chatbots.

As part of this, you will understand the role and responsibilities of the Office Administrator responsibilities so you can provide training, backfill and assist during busy periods. This includes:

• Resolving user-based queries

• Managing subscriptions and trial subscriptions

• Triaging communication to the relevant member of staff

• Improving and updating CRM data (eg school holidays, pupil numbers, etc)

In addition, under the guidance of the Leadership Team, you will organise, plan and implement the annual subscription process.

Line Management

You will initially have Line Management responsibility of the Finance Officer and Office Administrator. This includes bi-weekly one-to-one meetings, termly reviews, annual appraisals and adhoc meetings with reportees or the Leadership Team as required.

Team Organisation

You will have responsibility for managing various team matters. This includes, although is not exclusive to:

• Payment of goods and services

• Organising Team Gatherings and adhoc in-person meetings

• Remote planning of work events - eg film shoots, conferences

• Team training as required

• Ensuring staff have up to date DBS certificates

Reports and Policies

This includes:

• Producing reports for the Leadership Team regularly and as required

• Producing and updating company-wide policies, ensuring that they are fit for purpose

• Ensuring the Operations Manual is up to date and that department heads update the manual as necessary

General Admin

You will also have responsibility for General Admin tasks. This may include, although is not exclusive to:

• Receiving and triaging post

• Banking cheques

***

PLACE OF WORK

This is a home-working role. All home-working office equipment will be provided by the company as required.

In-person staff gatherings take place three times per year, requiring an overnight stay. Travel and accommodation are provided by the organisation. Additional in-person meetings may also be called as required.