Jobs in Lewisham
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Refugee Action Kingston (RAK) is an independent charity dedicated to helping the successful integration of refugees and people seeking asylum into the local community. With over three decades of experience, we provide a holistic service which includes advice on welfare, benefits, and immigration, alongside education, counselling, and career guidance.
In 2023/24 we supported 2,036 people:
- 1,171 clients accessed advice and advocacy services, including immigration advice
- 305 accessed ESOL classes
- 250 children supported through after school and family support services
- 61 people supported through our counselling service
This is an exciting time to join RAK at the start of the new fundraising strategy for 2024-2028. RAK currently has a successful grant fundraising programme through a selection of statutory bodies, trusts and foundations, and recognises the need - and opportunity - to broaden and diversify its income generation streams. We are looking for a fundraiser to build on existing strengths within the organisation to broaden our income stream through corporate support, individual giving, major donors and social media fundraising campaigns alongside maintaining and developing our trusts and foundations funding.
Our new Director, Elli Free, has 25 years’ experience supporting people seeking asylum and substantial fundraising experience. Elli is looking forward to working collaboratively with the new Fundraising Manager to ensure RAK sustains its work in Kingston and reaches into neighbouring boroughs.
What we can offer you
- Work in a highly respected organisation punching above its weight – providing quality support to over 2,000 individuals and families a year
- A friendly and supportive environment, with an experienced team of professional teachers, counsellors, solicitors and advisers working to quality standards
- A collaborative approach to meeting fundraising targets working with our Director and Partnership and Digital Marketing Coordinator
- Hybrid work or remote working according to your need on a £45k FTE regardless of location
- Flexible part-time working hours with a paid half hour lunch break included
- A committed community in Kingston that supports RAK through volunteering, sharing information about our work and donations
- Real potential for fundraising growth and a clear and deliverable strategy already in place
- Training and development opportunities
Purpose of the role
As Fundraising Manager, you will lead the fundraising functions of the charity to generate income, meet organisational targets, and ensure development opportunities are effectively maximised. Working with the Director and programme teams, you will develop and write competitive bids, growing capacity and securing income for 24/25 and beyond. We are focused on multi-year bids and opportunities that deliver the best outcomes for our client community. As a client-led organisation, we strive to meet the needs of our clients and deliver impact-focused programmes.
The Fundraising Manager will have proven experience of successful grant writing and demonstrate a track record of fundraising achievements across multiple income streams.
Main areas of accountability
Fundraising - general
- Writing and submitting bids, tenders and proposals to ensure income targets are met in line with performance objectives
- Responsibility for the development and the implementation of RAK’s fundraising strategy, in line with organisational strategy and resources
- Providing stewardship to existing donors and supporters to maximise income and ensure long-term funding relationships
- Contributing to the monitoring and evaluation of the impact of the services provided at RAK
Trusts and Foundations, Statutory Funding
- Securing regular income by producing and submitting appealing fundraising applications to trusts and foundations as well as statutory funding
- Researching, monitoring, and identifying new funding opportunities for the development of existing or new services and organisational capacity
- Reporting to funders in line with funding criteria, objectives and the specified outcomes conditional to the funding
Individual Giving
- Ensuring that donations are acknowledged in an appropriate and timely manner in line with the stewardship policy
- Managing the charity’s supporter database and online donations
- Developing an excellent supporters’ journey via digital means and channels
- Preparing appealing fundraising campaigns and cases for support to the general public
- Working with the Partnership and Digital Marketing Co-ordinator to maximise income from social media channels and other digital channels
- Keeping up to date with professional best practice and recent trends, identifying developments that impact the organisation, and sharing knowledge appropriately across teams and departments
Corporate Giving
- Leading the expansion of RAK’s corporate giving initiatives, identifying and developing opportunities for engagement, and achieving the corporate income target
- Managing the Partnership and Digital Marketing Coordinator, whose primary focus is on corporate giving
General Duties
- Undertaking any other related duties as required and appropriate to the role.
All posts working for RAK require an understanding of the needs of people who are seeking asylum and those with refugee status. In addition, we require a strong commitment to equality, diversity and inclusion from anyone who works for us.
Person specification
We are looking for a candidate who can demonstrate the following skills and experience:
Essential
- Significant fundraising successes, preferably across different income streams
- Persuasive written and spoken communication skills
- Experience and competent use of fundraising CRM system
- A strong track record of achieving established targets and KPIs
- Excellent leadership and management skills
- Experience of delivering effective stewardship for a variety of stakeholder audiences
- A track record of managing budgets, complex report writing and data analysis
- Knowledge and experience of using digital fundraising tools and resources to maximise fundraising income
- Good time management skills including good sense of priorities and project development timelines
- Knowledge of the regulatory frameworks for fundraising activity for charities in the UK
- Commitment to working within an equality and diversity framework
Desirable
- Understanding of the challenges faced by those seeking refuge in the UK, and a commitment to assisting the integration of clients into the local area
- Experience of developing and building high-value partnerships
- A track record of managing budgets
Our workplace
We want RAK to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thought.
Our values are clearly set out in our RAK Strategy 2023-28.
RAK is an equal opportunities employer. We are committed to recruiting staff, trustees and volunteers who reflect the communities we serve and the wider community of London where we live and work. We particularly welcome applications from people: from Black, Asian and other minority-ethnic communities; refugee and migrant backgrounds; LGBTQ+ communities; with disabilities; and neurodiverse communities.
Asking for adjustments - RAK is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making changes for neurodiverse people, people with disabilities or long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please use the contact details on our website to get in touch.
RAK is obliged to comply with the Asylum and Immigration Act (1996), and this requires certain documents to be presented by candidates before an offer of employment can be made. If you are invited to interview, we will ask you to bring these documents with you. For jobs which involve, for example, working with, or having access to children and/or vulnerable adults and their records, we will require an Enhanced Disclosure from the Criminal Records Bureau and need to have information from you regarding any previous, existing, or pending convictions or cautions. This will form part of the recruitment process if you are successful after interview.
In your cover letter please provide details of all your skills and experience for the essential and desirable criteria in the person specification.
Refugee Action Kingston exists to enable refugees and people who seek asylum to succeed as integrated members of the local community
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
London Seminary seeks an enthusiastic Administrator to play a crucial role in its administration function.
An exciting opportunity awaits a proactive, personable, and reliable Administrator to join a friendly and engaging administration team. The Seminary seeks an individual with a fast-paced nature and outstanding attention to detail to offer comprehensive support, including student applications, facility administration, library assistance and general enquires.
The Role
You will be one of the first points of contact for the Seminary and responsible for providing multifunctional administrative and practical support to the Principal, Senior Leadership Team, and staff.
You will take a proactive approach to the role, supporting the smooth admission of students into the Seminary. You will also undertake a wide range of other duties including supporting the senior leadership team, ensuring the smooth running of the library, liaising with the site manager over accommodation and facilities and general administration as required. Below is an outline of duties.
Student support
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General enquiries
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Telephone queries
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Book interested parties into Visit and Open Days
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Send out applications as requested. Chase up near deadlines.
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Deal with written correspondence, forwarding/scanning items as necessary
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Student applications
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Progress, request references, arrange interviews, offer places as directed
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Provide admissions information, reading lists, handbooks, and answer queries
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Administrative and welfare assistance
Course Support
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Produce and issue timetables as directed by teaching staff
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Assign students and staff to Morning Worship slots
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Book lecturers where requested
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Set seminar, assignment, essay and visit/open dates
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Allocate seminar presentation slots to students
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Produce lecturer agreements
Facilities
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Book residential rooms for students, lecturers, and visitors
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Student Flats: provide information about flats, licence agreements etc.
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Report faults/maintenance issues
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Provide accommodation reports
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Arrange bookings for extra meetings and conferences
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Ensure safe standards are maintained across the site, reporting issues and rectifying problems
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Update Fire Risk Assessment
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Maintain Accident Book, and ensure First Aid Training is up to date and documented
Finance
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Check and approve purchase invoices within agreed limits
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Distribute invoices
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Chase overdue invoices
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Maintain leases for photocopier
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Maintain and order office supplies as needed
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Maintain scale of fees and payments
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Bank cheques and cash
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Liaise with local authorities for Council Tax and Business Rates queries and demands
Library
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Collate book requests and reading list items for approval
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Order books as directed
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Classify books, and maintain classification system
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Oversee cataloguing, stock-checking, filing and maintenance of books
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Maintain journal subscriptions
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Process book donations, adding to the library, selling to students, or disposing of as appropriate
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Order and sell set texts to students
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Order book donations for students, and biblical texts in the original languages
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Maintain library software, running maintenance and error reports
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Provide student details to Evangelical Library
Other items
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Maintain licences, ensuring they are operated correctly and renewed promptly:
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Data Commissioner updates
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Liase with Copyright Licencing Authority
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Liase with Christian Music Copyright Licensing
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Ensure Microsoft and Adobe software licences are up to date
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Maintain users on the system, adding new users as necessary
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Maintain procedures and records of processes and passwords
The role is full time, Monday through Friday, 37 ½ hours per week on site at London Seminary.
About You
You will be a highly motivated, efficient and organised administrator, who is a team player, as you will work with a number of people at all levels across the Seminary. With a track record of working in a busy environment where attention to detail is essential, along with the ability to manage various tasks simultaneously.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Fundraising Officer
Sector: Charity
Location: Remote (Monthly Travel to Chandlers Ford)
Salary: £32,000 circa
Started in 2022, Utilita Giving provides grants to voluntary sector organisations, who can alleviate and prevent suffering and hardship caused by fuel and food poverty.
We raise awareness about this issue and enlist the public’s support in fundraising campaigns. Supported by our Patrons David James (ex-England footballer) and Adam Scorer (Chief Executive of National Energy Action), there is huge potential for this small but mighty charity to become a household name.
We are seeking an experienced Fundraising Officer, who has a proven track record in fundraising and effectively engaging donors and stakeholders to support a charitable cause.
You will be successful in submitting Tenders, Grant Applications, Bids etc. and competently engaging with high-net-worth individuals and corporate donors. You will be highly organised, numerically proficient and be great at building effective relationships.
You’ll be part of a small team, reporting into the Executive Director, however we work with a diverse stakeholder network of other charities and the general public, therefore you will have excellent communication skills and a collaborative approach.
We generally work remotely, but you will be required to come into the Chandlers Ford office once a month for meetings.We can be flexible if you wish to have a condensed working pattern over 4 days.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Community Keyworker
Salary: £26,000 - £32,000
Location: Stratford
Contract: Fixed Term Contract (until March 2025)
Hours p/w 35hrs per week
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police & Prison Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?
Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?
In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.
About You:
Are you a strong believer in advocating for others? Are you empathetic, patient and determined? Then this opportunity could be right for you.
The Minerva London service provides holistic, trauma-informed support for women in touch with the Criminal Justice System. We do this through offering dedicated one to one support, safer women’s centre spaces and specialist interventions and partnerships.
To be successful as the Community Keyworker you will need the below experience and skills.
You will be working in a supportive, friendly, and welcoming team whilst having oversight of a caseload of women, who may be under the supervision of the National Probation Service or in custody, enhancing the offer of holistic support and advocacy services available to them throughout their journey.
Building relationships with other statutory and non-statutory agencies in local communities is vital to build referral pathways and provide a whole system approach to supporting individuals.
To carry out this work you will meet women in the community in your designated borough and co-locate with other agencies including the National Probation Service, as well as regularly attending Advance’s North London vibrant Women’s Centre/office space.
You will be a creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder and has good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions within the North London area.
How to apply:
Please submit your up to date CV along with a covering letter to the Talent email address - PLEASE WRITE THE JOB TITLE IN THE *SUBJECT*
- Closing Date for Applications: Sunday 21 July 2024 @23:59
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) if working a 35 a hour week.
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please contact us via the Advane website and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.
We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
A leading foundation dedicated to inspiring and motivating young people across London and Essex through exciting projects and programmes is seeking a Partnerships Officer to join their team in London or Kent.
The Role
This dynamic 12-month fixed-term contract (FTC) involves working closely with the Partnerships Manager to provide crucial administrative and logistical support. The Partnerships Officer will also manage relationships and programme support for grantees and partner organisations. Key responsibilities include arranging events, offering grant-making support, handling stakeholder enquiries, maintaining established relationships, and ensuring the smooth operation of programmes.
The Partnerships Officer will oversee a portfolio of partnership grants, support the delivery of annual internship grants, and manage intern development programmes. They will maintain positive and supportive relationships with grant partners and serve as the primary contact for interns and their host organisations.
The Person
The ideal candidate will be an efficient and highly organised team player with exceptional programme/project management skills, grant-making experience, and strong communication and relationship management abilities. A passion for the foundation's mission is essential.
The successful candidate will have a proven track record of developing and maintaining long-term relationships and, ideally, experience with grant-making and funded programmes in settings focused on youth or community development. An understanding of creating positive change and inspiring outcomes is crucial.
If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.
As a specialist Recruitment Practice, we. are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application
Harris Hill are pleased to be working with a London Hospital Charity to recruit a Philanthropy Officer to join their Philanthropy & Campaigns team. As Philanthropy Officer you will help deliver the best possible experience to some of the charity’s most committed donors through a mixture of bespoke events, personalised communications, and recognition opportunities across our hospital sites.
The Charity generated £4.5 million through donations in 2023/2024, and are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the hospital site. They take pride in being supporter focused and agile, to deliver impact for patients and staff across their hospitals.
As Philanthropy officer will play an important role in helping to build relationships, and increase income, in a pivotal year for the charity. The role will offer significant scope for development, giving you the opportunity to grow your relationship-building, communication, and project management skills in a supportive, ambitious, and high-performing team.
Your key responsibilities will include;
- To be the main point of contact for donors giving between £1,000 and £10,000 to the charity each year, building relationships through phone calls, emails, letters, and in person interactions.
- To support the development and delivery of engaging events, and bespoke communications for mid-level donors.
- To work closely with the philanthropy manager, supporting with the administration and day-to-day delivery of a new programme for the charity’s closest, and most engaged, donors.
- To draft engaging materials, such as letters, invitations, and thank you communications, to ensure patrons feel valued and have a positive donor experience.
- To work closely with the individual giving officer to steward those who enquire about, or pledge to leave, gifts to the charity in their will
This position would ideally suit a candidate who has experience of;
- Working with supporters, customers, clients, or the general public, delivering an excellent service on the phone, in person, and in written communications.
- Creating high quality written documents, such as tailored letters, proposals, slide decks, or other professional materials.
- Fundraising or engaging with the not-for-profit sector, whether professionally or through volunteering, involvement with community projects, or managing a personal fundraising page.
- Experience of developing longer term relationships with supporters, clients, or equivalent audiences.
In addition to a generous annual leave allowance and pension contributions, other benefits include
- Flexible working policy
- Savings on purchases with the Blue Light Card
- Subsidised gym, pool and classes
- Secure bicycle parking and shower facilities at our Hampstead site
- Fortnightly guided meditation
- Free massage therapy from our complementary therapy team
For more information about this position and next steps please apply here now.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Hybrid working with regular travel to our London Bridge Office
What the job involves
Join our dynamic People and Culture team as Head of People - Learning, Engagement, and Experience! In this strategic role, you'll provide leadership across Prostate Cancer UK, focusing on people and volunteer experience with a people-centred approach. You'll help develop and deliver inclusive, dynamic people development and culture strategies to drive employee engagement, upskill our people, and manage internal and volunteer communications, ensuring our continued growth.
You'll lead teams specialising in learning, engagement, and volunteer experience. You'll develop and ensure the successful implementation of a learning and development strategy that aligns with the strategic and operational capability needs of the charity. You'll design and deliver a series of interventions that develop our senior leaders, colleagues, and volunteers, enhancing our capability to deliver our strategy. You'll continuously review and evaluate People Experience and Culture activities to ensure they remain relevant to changing organisational needs and are aligned with other support functions and operational strategies.
Directing the development and implementation of a strategic internal communications plan, you’ll ensure all colleagues and volunteers are connected to our work, reinforcing our values and culture. You'll own the cycle of gaining feedback from colleagues and volunteers and drive the action planning process to ensure that progress and improvements are achieved.
Working across Directorates, you'll ensure a consistent people and volunteer experience. You'll guide the design and management of systems and processes that deliver a great experience, ensuring all interventions are measured and evaluated effectively, building learning into subsequent activities.
You'll coach and develop your team to achieve fantastic results and progress their skills and capabilities. Additionally, you'll build strong collaborative working relationships across our senior leadership team and work with an in-depth network of external suppliers and partners to support the delivery of our work.
What we want from you
An experienced people leader, you’ll have a proven track record of developing and delivering impactful People Experience and Culture strategies, including learning and leadership development interventions, ideally within the charity or not-for-profit sector. You're both a strategic and operational thinker and leader, able to articulate clear aims and rationale to shape longer-term plans and see them through to operational delivery.
With experience in leading strategic internal communications, you're attuned to the changing world around us and understand how this could enhance or derail our People strategies. Passionate about organisational development, you’ll have a solid understanding of the employee lifecycle and can demonstrate your contribution to developing culture and improving people experience as well as volunteer experience interventions.
Your exceptional interpersonal and communication skills allow you to operate and manage comfortably in a multicultural and multistakeholder organisation. As a natural relationship builder, you’ll work collaboratively, balancing operational and strategic responsibilities. You're also at ease presenting to the Leadership Team or the Board. You're someone who easily connects with people from a range of backgrounds, putting our people at the heart of everything you and your team do.
Ideally, you hold a recognised qualification in organisational development, learning and development, or human resources (CIPD), or an Internal Communications accreditation (IoIC accredited Diploma or CIPR diploma), or equivalent work experience.
These are the skills and types of experience you’ll need for this role – but we know skills and experience can be developed. If you think you can do most of this, and are excited by our work, we want to hear from you.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.
It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.
We’re continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team: Pride, Mind & Body and Multicultural.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) and view our ‘How to apply’ section on the website advert sharing the key points to refer to in your application and to apply.
Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.
The closing date is Monday 15th July 2024. Applications must be submitted by 12:00 noon UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 22nd July 2024. Please note there will be a two-stage interview process for this role.
Growing Hope is a charity providing free therapy for children and young people with additional needs in partnership with local churches across the UK. We aim to grow hope for children, hope for families and hope in Jesus.
Growing Hope was founded in December 2017 and has a vision to see 20 clinics set up across the UK by 2030. We have three clinics, King’s Cross, Brockley and High Wycombe, and we are currently setting up a fourth clinic in Gateshead and a fifth in Redbridge. Each clinic is a local CIO which runs in partnership with Growing Hope and the local church. We have worked with over 700 children, young people, parents, carers and siblings since we launched. As a national charity Growing Hope has trained over 500 professionals & parents. We are continuing to expand, with the set-up of further local clinics on the horizon.
Growing Hope seeks a highly-motivated and experienced Director of Growth who is passionate about our mission. This position offers an exciting opportunity to lead and develop our Fundraising, Communications, Marketing and Clinic Growth functions. This will provide support for Growing Hope to continue making a tangible difference in the world and ensure the charity’s long-term sustainability and growth. We are looking for candidates who are committed to Growing Hope’s vision and values and can demonstrate these both within their interview and as they complete their job role. Growing Hope values:
Hope - We believe Jesus brings hope to children, young people and families, even in the most difficult situations, and that underpins everything we do.
Community - We are accepting of all and want everyone to know they are seen, heard and belong.
Courage - We are brave, choosing honesty over comfort, and tackling problems because we want to change lives.
Innovation - We are innovative, flexible and creative in our approach, always aiming for excellence.
Generosity - We look out for others and share our time, encouragement, finances and skills.
This role will report to the CEO of the charity and will work closely as part of the Senior Leadership team. The Director of Growth will have oversight of Fundraising, Communications, Marketing and Clinic Growth within the charity. This will involve line management of the Fundraising Manager and Executive Assistant in the team. The charity has a vision to champion accessibility UK wide and to set up twenty clinics in partnership with local churches by 2030, there’s a current pipeline in progress to achieve this. As the charity grows we want to ensure that we have strong financial strategy and growth plans which enable us to achieve our vision. As a small charity, the role will require balancing practical tasks with strategic planning and management. The role will be based in King’s Cross with occasional events outside of the office. We envisage the focus of the role to be split with a 40% focus on income generation, 20% on Clinic Growth and 20% on brand, marketing and PR, all aspects of the role will include leadership and management.
Main Duties and Responsibilities
Duties and responsibilities will be discussed and developed as the charity continues to grow, but will include:
Leadership and Management:
- Working as part of the Senior Leadership team to strategically support the running of the charity.
- Providing line management for the Fundraising Manager, Executive Assistant and other potential members of the team as the charity grows.
- Leading and participating in prayer and worship with the team in line with Growing Hope’s Christian values.
- Ownership of income raising of £710,000 for the national charity with a view to growth each year. In addition to this an income of approximately £100,000 for each local clinic and ensuring that income targets are met across the national and local charities.
Fundraising Strategy & Finance:
- Lead the development and execution of long-term financial plans in close alignment with the charity’s strategic goals from a Fundraising perspective.
- Reporting monthly to the Growing Hope senior team and trustee board on income, forecasts and plans to hit income targets.
- Manging the fundraising, marketing and communications budget lines.
- Oversee the process of forecasting and planning income for analysis of the leadership team and Board of Trustees.
- Support fundraising strategy development and long term planning for growth.
- Explore and implement strategies for ensuring best use of charitable funds, and maintaining financial sustainability.
- Explore and implement innovative strategies to ensure that Growing Hope are raising funds as effectively as possible at both a national and a local level.
Marketing and Communication:
- Overseeing and developing Marketing and Communication strategy across the charity, including PR development, socials and internal and external communications.
- Oversight of projects and campaigns running across Growing Hope.
- Promoting the Growing Hope brand both internally and externally.
- Developing strategies to support staff with understanding and working to the Growing Hope values.
- Oversight of marketing and advertising on behalf of the charity.
- Analysing key marketing performance metrics and using tracking tools to provide market research, forecasts, competitive analyses, campaign results, and consumer trends to formulate actionable insights for the marketing team.
- Formulating unique insights to understand the stakeholders from a marketing perspective.
- Using marketing insights to contribute towards the overall business strategy.
Clinic Growth:
- Supporting the Senior Leadership Team with strategic oversight of the clinic growth process and the vision for twenty clinics by 2030.
- Ensuring good reach of services across the UK.
- Exploring potential partnership for impact across the UK and beyond.
General:
- Sending letters and emails and making phone calls as required.
- Logging all actions on Salesforce database.
- Maintain data protection & confidentiality in line with Growing Hope’s policy.
- Ensure adherence to Safeguarding and wider Growing Hope policies.
Person Specification
The ideal candidate will have a genuine interest in working in the charity sector, an interest in additional needs and inclusion are highly desirable.
ESSENTIAL
This role has an Occupational Requirement to be a Christian, as permitted under Schedule 9, Part 1, of the Equality Act 2010.
- Bachelor's degree in a relevant field.
- Experience in fundraising and strategically achieving income targets.
- Proven experience in a senior operations or leadership role, preferably in a charity or non-profit setting.
- Strong analytical and problem-solving skills with a focus on process improvement.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong working knowledge of HR, finance, IT, risk management and governance best practices.
- A collaborative leadership style and willingness to be a hands-on team player.
- Exceptional problem solving, analytical thinking and decision making abilities.
- Deep commitment and passion for the mission and values of Growing Hope.
DESIRABLE
- Experience, interest in or commitment to a career in additional needs and inclusion.
- Experience working with charities or nonprofits.
Championing accessibility and providing free therapy for children and young people with additional needs, in partnership with local churches
The client requests no contact from agencies or media sales.
The Ripple Pond Charity is dedicated to supporting the adult family members of physically or emotionally injured British Armed Forces personnel and veterans. The charity provides a confidential peer support network that offers a lifeline to those navigating the often challenging and complex journey of supporting their loved ones. At the heart of The Ripple Pond's mission is ensuring that no family member faces these difficulties alone, fostering a community of understanding, empathy, and resilience.
As a Fundraising Officer for The Ripple Pond Charity, you will play a pivotal role in driving the financial sustainability and growth of our vital services. This role is ideal for a creative, motivated, and highly organized individual with a passion for making a tangible difference in the lives of our service users. Working from home, you will have the power to shape your work-life balance with a flexible 25-hour workweek and a negotiable working pattern that can adapt to your lifestyle and commitments.
In this dynamic and multifaceted position, you will be responsible for developing and executing a comprehensive fundraising strategy. Your creativity will be essential in identifying and pursuing new opportunities to secure funding through various channels, including trusts and grants, sponsorship, and community fundraising initiatives. You will meticulously research and apply for grants, build and maintain relationships with sponsors, and inspire individuals and groups to engage in fundraising activities.
A key aspect of your role will involve crafting compelling narratives that communicate the impact of The Ripple Pond's work, galvanizing support from donors and stakeholders. Your organizational skills will be crucial as you manage multiple projects, ensuring all fundraising efforts are well-coordinated and align with the charity's goals.
As a Fundraising Officer, you will not only be part of the strategic team, reporting directly to the Chief Executive Officer, but also a valued member of our wider team. This collaborative environment will allow you to align fundraising initiatives with the charity's long-term vision and strategic objectives, fostering a sense of belonging and teamwork.
We are an inclusive charity that fosters a diverse and supportive environment for all staff, volunteers, and beneficiaries. You will also be expected to collaborate with the wider team to integrate fundraising activities with the charity's broader outreach and engagement efforts. Your innovative approach and commitment to the cause will help to expand our reach and secure the necessary funds to continue providing our essential services.
Join The Ripple Pond Charity as a Fundraising Officer and contribute to a cause that makes a real difference in the lives of those who have given so much. Your role will not only be rewarding but also instrumental in ensuring that our support network can thrive and expand.
The role offers 126 hours of annual leave per year (30 days pro-rata), plus your birthday off.
The selection process will be as follows:
- Deadline for applications is midnight Sunday, 14th July 2024
- Long-listing
- Selection task* sent to Long-listed Applicants - Wednesday, 17th July
- Return of task deadline is midnight Monday, 22nd July
- Short-listing
- Short-list informed 25th-26th July
- Interviews via MS Teams Friday, 2nd August between 08:00 and 18:00
*The selection task will ask you to prepare a written proposal for the Charity CEO, outlining a plan to secure sponsorship for a conference.
Please ensure your cover letter explains why you think you meet the role requirements and personal specifications for this post.
Supporting adult family members of physically or psychologically injured British Armed Forces personnel and veterans
The client requests no contact from agencies or media sales.
About the organisation
nia has been delivering services to women, girls and children who have been subjected to sexual and domestic violence and abuse, including prostitution, since 1975. The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.
The Emma Project, Daria House and Jan’s Place are specialist services providing refuge and support services to women who have been subjected to domestic and/or sexual violence and abuse, including women who have been sexually exploited, including through prostitution and who also use substances problematically.
About the post
These posts are currently funded until 31st March 2026 with a possibility of further extension. You will work closely alongside the refuges Team Leader and Service Manager to implement and deliver a trauma informed approach to refuge services.
About you
We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s approach to Prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice.
CV’s will not be accepted.
Closing date: 10am, 19th July 2024
Interview date: 30th July 2024
The posts are subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.
The client requests no contact from agencies or media sales.
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Citizens Advice Southwark has been awarded funding by City Bridge Foundation to provide a welfare benefits advice service for Southwark residents and we are now seeking to recruit a full time welfare benefits caseworker.
The caseworker will be based between our two main offices in Peckham and Walworth and will assist with raising awareness and completing benefit claims, advocating on behalf of clients and submitting reviews and appeals. The caseworker will also train a team of volunteers to increase capacity and expertise and will act in a consultancy role for generalist advisers and frontline workers in other agencies in the borough.
To be successful you will need:
- At least one year’s full time (or part time equivalent) paid or unpaid recent experience of advice work.
- An in-depth knowledge of welfare benefits including those related to disability and sickness.
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Wednesday 17th July 2024
Interviews: Monday 22nd July 2024
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Programme Associate, Europe & Eurasia
Internews works to ensure access to trusted, quality news and information that empowers people to have a voice in their future and to live healthy, secure, and rewarding lives. We envision a world where everyone can communicate freely with anyone, anywhere, and exchange the news and information they need to shape their communities and the world.
For 35 years and in more than 100 countries, we have worked with our local partners to build hundreds of sustainable organizations, strengthened the capacity of thousands of media professionals, human rights activists, and information entrepreneurs, and reached millions of people with quality, local information, improving lives and building lasting change. On issues ranging from health and the environment to conflict and governance, Internews has developed approaches that harness the power of media and information to create positive change.
Internews is a charity operating internationally, with administrative centres in California, Washington DC, London, and Paris as well as regional hubs in Bangkok and Nairobi. Formed in 1982, Internews currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.
Our commitment to a culture of belonging:
Internews is passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams, and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents and non-parents, the self-taught, and people of multiple races, nationalities, ages, sexual orientations, and socio-economic backgrounds. We are an Equal Opportunity Employer and encourage candidates of all races, genders, ages, abilities, orientations, ethnicities, and national origins to apply, and actively welcome those with alternative backgrounds and experiences.
About the role:
We are seeking a highly motivated and experienced Programme Associate to provide programmatic support to a portfolio of Internews’ projects in the Europe & Eurasia (E&E) region. The role will be part of the Internews’ headquarters E&E Project Management
Unit (PMU) and report to the London-based Senior Programme Officer. The role will support the project teams in the E&E region as they conduct their project activities and help ensure.
Effective programme implementation, particularly related to project reporting, work planning, and monitoring, evaluation, research and learning (MERL). The role will contribute to development opportunities that support E&E media and journalists to safely provide good quality information. The role may also be asked to represent Internews at partner and donor meetings. The role will also contribute to Internews’ knowledge management and improvement of Internews systems.
Key responsibilities:
- Support the project teams across all programmatic and operational aspects of European-funded grant programmes to implement high-quality projects on time and budget, and to the highest technical standards, and in a way that positions projects within a broader regional or thematic portfolio and contributes to organisational impact.
- Assist PMU management with project oversight and progress towards programme deliverables.
- Support project start-up, implementation, and closeout.
- Support with hiring key project personnel.
- Serve as an HQ point of contact for programmatic inquiries for assigned projects within the organisation and externally.
- Guide the project teams on rules and requirements of European donors and Internews’ internal policies and procedures.
- Work closely with the E&E Business team on business aspects of project delivery, including budget management and financial tracking.
- Review and revise donor narrative reports and workplans and ensure their high quality.
- Review and provide feedback on relevant programmatic and monitoring aspects, including MERL reporting, external project evaluation, and other research and studies;
- Support internal and external communication for projects, identifying newsworthy, impactful stories and preparing content or briefings which tell those stories; undertake external representation and policy engagement where necessary.
- As assigned, support the design and development of concept notes and proposals for European donors.
- Support meetings, webinars, and other events across time zones with international partners and fellow colleagues, including coordinating agendas and travel logistics.
- Attend relevant events (panels, presentations, etc.) upon request, and share notes with the team.
- Other duties as assigned.
- In all duties, an understanding of and demonstrated commitment to upholding Internews’ Core Values.
Qualifications:
Required:
- Minimum 3 years of experience of project support and donor reporting for large projects with major institutional donors, including the European Commission and SIDA.
- University degree in a related field.
- Fluency in English with excellent English-language writing and proven text-editing skills.
- Strong research and analytical skills and relevant experience.
- Strong time management and organisational skills; ability to effectively manage a dynamic workload and shifting priorities.
- Demonstrated communication and interpersonal skills, including diplomacy, tact, and the ability to negotiate.
- Strong teamwork experience and proven track record of a collaborative approach to problem-solving.
- Proven ability to operate in a multicultural and remote work environment.
- Proficiency in MS Office.
Preferred:
- Working proficiency in Russian language.
- Proven experience of programme support in the Europe and Eurasia region.
- Understanding of proposal development for European donors and non-profit grant oversight.
- Proven experience in report and proposal writing.
Vacancy Timeframe:
Deadline for Applications: 21 July 2024
Hiring Process:
Candidates should submit a cover letter and resume through the Taleo application portal. The Cover Letter should be no longer than one page and explain why you'd be a great fit for this position and what drew you to it. The resume should be no longer than two pages. Candidates with the strongest cover letter and resume will advance to the test and interview process.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described here are representative of those that must be met or may be encountered by an employee performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work hours are generally Monday through Friday from 8:30am to 5pm; occasional irregular hours are required to accommodate international tele-conferences.
The Organisation:
The Academy of Medical Sciences is the independent, expert voice of biomedical and health research in the UK. The vision is to promote good health for all, supported by the best research and evidence. As a forward-thinking organisation, they foster an open and progressive research sector to improve global health. Their community includes around 1,400 Fellows elected from diverse fields across the biomedical sciences. The Academy awards prestigious grants to major universities. With a current income of approximately £20 million (and growing), they are funded primarily by the Department of Science Innovation and Technology. The organisation has flexible and hybrid working policies with staff being given the opportunity to spend most of their working time from home.
The Role: Finance Manager
Reporting the Head of Finance, you will lead the process of accurate and reliable financial accounts for the group.
- Facilitate timely financial accounts and statutory reporting.
- Oversee the processing of income and expenditure.
- Ensure proper VAT accounting in line with regulations.
- Manage and support a team of 4, including 3 Finance Officers and a Financial Accountant.
- In recent years, the Academy has made significant strides in enhancing their systems and processes. They are committed to continuous improvement and welcome innovative ideas.
The Ideal Candidate:
You will be a professionally qualified accountant (ACCA, CIMA, ACA) with charity sector experience. Candidates from an audit background will be considered, especially if you have partial VAT experience. You will have demonstrable expertise of consolidating accounts and reconciliations. Experience with complex balance sheet and bank account reconciliation will be also helpful. The ideal candidate will have strong communication skills to liaise with stakeholders and manage an established team.
What’s in It for You:
- Salary of between £52,996 - £58,885
- Hybrid and agile working (encouraging at least 1 day per week in the office, with flexibility).
- Work-from-abroad policy (subject to tax implications and safety considerations).
- 29 days of annual leave, including Christmas closure dates, plus bank holidays.
- Up to 4 wellbeing days per year.
- Pension contribution (7.5% of gross salary from the Academy, with a 3% employee contribution).
- Life assurance.
- Interest-free season ticket travel loan.
- Family-friendly benefits, including enhanced maternity and paternity leave and coaching for parents returning to work.
How to Apply: The closing date for applications is July 15th, and interviews will be held on July 24th. Applications will be considered on receipt! Feel free to get in touch if you would like a copy of the detailed Job Description and/or annual accounts before making your application. For an informal discussion about the role, contact Peter O’Sullivan at Hays Senior Finance.
Salary: £34,500 - £38,324 per annum
Hours/Contract: Permanent - 35 hours per week
Based: Home Based (with option to work from Bocam Park office)
Closing date: 10th July 2024
Interview date: 15th & 16th July 2024
We are dedicated to assisting individuals and families affected by terminal illness and bereavement across the UK. As a Peer Support Service Team Leader, you will play a key part in making a real difference to those in need throughout the UK.
Marie Curie Benefits Package:
- Season ticket loan for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (T & C's apply)
- Entitled to Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)
What's in it for you?
- Annual leave allowance:
- England and Wales = 25 days plus 8 public holidays (pro rata)
- Northern Ireland = 25 days plus 11 public holidays (pro rata)
- Scotland = 25 days plus 10 public holidays (pro rata)
- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS/PVG/Access NI
What we are looking for:
- A confident leader with line management experience of both staff and ideally volunteers.
- Excellent communication and interpersonal skills as well the ability to influence, enthuse and work collaboratively with colleagues.
- Managing emotional support services can be challenging at times, you will need resilience to deal with difficult situations in a busy virtual environment,
- Someone with an eye for detail and a passion for continuous improvement opportunities.
- Whilst this role predominantly involves day to day operations, you will be an ambassador for our department and services, so experience with media and PR interviews would be beneficial.
- Ideally you will come from a charity, health or social care background or have demonstrable customer service management experience from a similar industry (such as a contact centre).
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.
Joining our Information & Support Team at an exciting time of growth in this new role, you'll provide crucial operational management for Marie Curie's Peer Support Services - our telephone companion and bereavement services. You'll line manage our Volunteer Co-ordinators and Peer Support staff ensuring the high quality provision of emotional support offered by over 150 volunteers, and be responsible for the development and expansion of these services, at a time when we know that more and more people need our support.
Whilst this is a busy role, responsible for the delivery of two growing services, the fulfilment that comes from seeing the positive impact on someone's life that we have supported, makes this role incredibly rewarding.
In this role, you will:
- Manage the day-to-day operations of Marie Curie's Peer Support Services to provide volunteer-delivered emotional support by phone to people living with a terminal illness, carers, family and friends as well as those who are bereaved from terminal illness.
- Line-manage a team of Volunteer Co-ordinators and Peer Support Officers ensure a high-quality service is provided to all service users and volunteers are recruited, trained and managed at the highest standard.
- Be responsible for service key performance indicators (KPIs), governance, leading on design and delivery of training to volunteers, and proactively managing the quality of our services.
- Alongside the Team Leader of our Support Line, act as a safeguarding lead, ensuring that all policies and procedures are followed and staff and volunteers receive the support that they need to deal with difficult situations.
- Support the growth plan for the services by proactively identifying opportunities to develop the services, working in partnership with other teams, and being an ambassador for the services within Marie Curie, and externally as required.
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via our recruitment team.
This role will be subject to receiving a Basic criminal record check.
We reserve the right to close this vacancy early. Agencies need not apply.
Prospectus is delighted to be working with Elrha to support the recruitment of a temporary Executive Personal Assistant to provide comprehensive and confidential administration support to the Director of Impact and Engagement, as well as her direct reports (Heads of Teams) when required. This post is offered as a remote (or hybrid, should you prefer) full-time temporary contract with a length of approximately 3 months.
Elrha is a global organisation which finds solutions to complex humanitarian problems through research and innovation. They are an established actor in the humanitarian community, working in partnership with humanitarian organisations, researchers, innovators, and the private sector to tackle some of the most difficult challenges facing people all over the world.
The post holder will develop and maintain good relationships with members of the Board, Leadership Group, managers, and external stakeholders. You will manage the Director’s and Heads of Team’s Outlook calendars effectively and proactively, anticipating and scheduling regular events, meetings, and appointments in their diary, as well as maintaining inboxes ensuring urgent emails are prioritised. You will assist the team with a range of projects focused on the delivery of Elrha’s programmes and organisational development work, communicating progress updates and ensuring work stays on track, resolving issues and escalating any budget or risk concerns to the Director. You will also coordinate procurement and contract management processes with our client’s procurement teams, ensuring compliance with all processes.
We are looking for an experienced and dependable Executive Assistant/ Personal Assistant who is confident with bags of initiative, discrete and has good judgement. To be successful, you need to have experience of working within a senior team, including providing administrative support, diary and inbox management. You will have experience in coordinating procurement and contracting processes and a flow for project management. You will have excellent attention to detail, strong communication and organisation skills, and a proactive attitude, able to work independently.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
In order to apply, please submit your up-to-date CV. Should your experience be suitable, we will send you the full job description and will arrange for a phone call to brief you on the role.