Jobs in letchworth

Job Purpose

The Specialist Policy Officer plays a vital role within Clinks’ National Influencing & Networks team, delivering high-quality policy work that supports systemic change in the criminal justice system. The postholder will contribute to shaping evidence-based policy and influencing decision-makers, working closely with colleagues across Clinks and external stakeholders. More information about our policy work please visit our website.

Duties and key responsibilities

1. Policy Intelligence and Research

· Lead horizon scanning of central, local and devolved government policy developments (with the Senior Engagement & Development Officer – Wales) to assess implications for the voluntary sector.

· Conduct member-focused research to inform Clinks’ consultation responses and policy publications, including blogs, briefings, and outputs from the Reducing Reoffending Third Sector Advisory Group (RR3).

· Lead the design, delivery, and publication of Clinks’ annual State of the Sector research.

2. Policy Development and Influence

· Draft clear, evidence-based policy materials for engagement with political stakeholders, including Ministers and officials.

· Develop mechanisms and opportunities for voluntary sector organisations to engage in policy development with statutory agencies.

· Provide policy support and analysis for Clinks’ Chief Executive and Director of National Influencing & Networks in high-level meetings.

3. Internal Collaboration and Support

· Work closely with Clinks' Area Engagement & Partnerships team to ensure member experiences and regional insights inform national policy work.

· Support colleagues across Clinks to understand policy contexts and improve their influencing work—including restricted specialist projects.

· Share policy updates and emerging trends during internal staff meetings.

4. External Representation and Stakeholder Engagement

· Represent Clinks at external meetings and events, including with senior political stakeholders and at Clinks-facilitated regional forums.

· Contribute to the development and operation of policy-focused groups, networks, and advisory structures.

· Work with the communications and admin team to maintain Clinks’ stakeholder database and ensure the distribution of policy content.

5. Content and Communications

· Collaborate with the Specialist Communications Officer to produce accessible and engaging social media and website content related to policy.

· Contribute written materials that engage audiences, influence decision-makers, and promote understanding of key issues.

General responsibilities

· Act as a positive ambassador for Clinks and uphold its mission and values.

· Work flexibly, supporting other duties as required in line with the role.

· Champion equity, diversity, and inclusion in all aspects of work.

· Work collaboratively and constructively across teams.

This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.

Person specification

· Working well in a team with a flexible approach to work

· Ability to manage multiple and sometimes competing priorities

· Personal resilience and ability to stay focused in a rapidly changing environment

· Commitment to anti-discriminatory practice and equal opportunities, including for people with lived experience of the criminal justice system

· Ability to apply awareness of diversity issues to all areas of work

· Commitment to upholding the rights of people facing disadvantage and discrimination in the criminal justice system

Education and experience

· Experience in a criminal justice-related policy role

· Demonstrated experience of drafting policy positions for use with political stakeholders.

· Experience of developing evidence-based policy positions

· Experience of utilising different research methods in order to support the case for systemic change of the criminal justice system

Skills and abilities

· Written communication skills which engage audiences, persuade, and encourages understanding and participation

· Strong critical thinking and analytical skills; confident summarising complex policy.

· Sound knowledge of parliamentary processes and policy levers.

· Skilled at balancing competing priorities and managing stakeholder relationships.

· Confident working both independently and in a team.

· Organisational, administrative and IT skills at a level that supports notetaking, producing timely and accurate minutes and managing email correspondence

· Ability to work both independently and as part of a team

· Ability to balance and prioritise competing tasks in order to meet tight deadlines

· Adaptability and flexibility in being able to take on new roles and manage a range of internal and external relationships.

Knowledge

A good and critical understanding of issues related to:

· The role of the voluntary sector in addressing social exclusion and inequalities

· The criminal justice system, in particular prisons and probation.

· A thorough understanding of the policy development process

Other requirements

· Able to travel nationally across England and Wales.

· Able to work evenings and weekends and stay away from home overnight where necessary.

· Commitment to anti-discriminatory practice and equal opportunities.

· Commitment to the values and ethos of supporting people in the criminal justice system.

About the oppurtunity:
You will help drive the quality and impact of our key stage 2 (KS2) and key stage 4 (KS4) maths tutoring programmes through subject-specific training of volunteer tutors, and by advising and supporting our (mostly) non-teaching staff members who manage these volunteer tutors day to day.

You will also observe and give feedback to volunteer tutors delivering maths tuition, and deliver general training for new volunteers, so that they are confident and effective in taking part in our tutoring programmes.

Closing date: Sunday 4th May 2025

Interviews: Monday 12th and Tuesday 13th May 2025

Start date: Monday 18th August 2025
 

Specific responsibilities relating to the role:

Supporting the delivery of our maths curriculum: 

• Design and deliver online maths-focused training for volunteer tutors so that subject knowledge is secure within the tutor community.
• Provide advice and support, including some direct tutor communications, on subject-specific matters for Action Tutoring staff who manage volunteer tutors.
• Maintain existing tutoring GCSE and KS2 maths curriculum resources to ensure volunteer tutors have high quality materials to use in sessions.
• Support Action Tutoring’s Programme Department to provide and respond to requests for additional materials for tutoring sessions, particularly maths sessions.
• Support with creation of additional maths resources on an ad hoc basis as required, applying Action Tutoring’s pedagogical approach and standards for diversity, equity and inclusion.
• Format any newly generated maths curriculum content for printing.
• Reformat maths curriculum resources for online delivery of tutoring sessions.
• Engage in learning and development opportunities in order to keep knowledge about the expectations set out in the maths national curriculum (KS2 and KS4) and the main exam boards up to date.

Quality assuring tutoring delivery:

• Observe several virtual tutoring sessions a week. Make detailed and unbiased notes on tutor skills, craft empathetic constructive feedback in emails.
• Support our programme delivery team to craft communications and feedback to tutors.
• Produce ‘quality tips’ and resources for tutors and staff.
• Work with Action Tutoring’s volunteer engagement team to feedback trends so that the quality assurance process at the tutor application stage is as strong as possible.

Delivering volunteer tutor training:

• Support the Training Manager by delivering up to four virtual initial tutor training sessions a week during peak months, presenting Action Tutoring’s established training content.
• Support the Training Manager by contributing updates to tutor training content.
• Create content for tutor CPD materials to support with maths tutoring.

Person specification

Qualifications criteria: 

• Qualified secondary school teacher of Mathematics
• At least two year’s teaching experience in English state schools with an understanding of the barriers facing disadvantaged pupils 
• Right to Work 

We are looking for some of the following attributes, though you might be more experienced in some areas than others: 

• Experience designing and formatting curriculum resources to support learning, either for print or digital use 
• Experience as a private, school-based or volunteer tutor
• Evidence-based knowledge of how children and adults learn online compared to in person 
• More than two years’ experience in the classroom 
• Provided coaching or mentoring to trainee teachers 
• Experience as a GCSE maths examiner 
• Willingness to learn and become confident in the KS2 maths curriculum
• Understanding of the different pedagogical approaches required in small-group learning compared to classroom teaching, with a robust understanding of tutoring as a mechanism for supporting pupil personalised learning
• Able to communicate pedagogy in jargon free, accessible ways to non-specialists 
• Empathetic and skilled at providing feedback in a sensitive but constructive way 
• Experience delivering training or CPD to adults with energy and confidence, able to engage attendees, facilitate discussion and manage time effectively
• Experience and confidence using Zoom technology (or similar) to deliver training, making the best use of its functions to improve the training experience. 
• Organised with strong time-management skills, able to independently manage a varied range of tasks and responsibilities 
• Good attention to detail with administrative tasks, able to follow instructions well with a working understanding of the importance of data privacy 
• Adaptable and open to learning with a passion for self-improvement, proactively seeking opportunities to develop and upskill 

You will be likely be more successful in this role if you have:

• Experience designing and formatting curriculum resources to support learning, either for print or digital use 
• Experience as a private, school-based or volunteer tutor Evidence-based knowledge of how children and adults learn online compared to in person 
• More than two years’ experience in the classroom
• Provided coaching or mentoring to trainee teachers 
• Experience as a GCSE maths examiner 

In alignment with SPANA's 2023-2027 strategy and the Global Programmes Department 2025 business plan, the Education and Social Behaviour Change Communication (SBCC) team is focused on: 

• Delivering SPANA’s education strategy and key performance indicators; 

• Providing direction and establishing processes to effectively manage a team of Education/SBCC Advisors to ensure quality outcomes; 

• Working alongside colleagues responsible for Animal Health and Welfare (AHW) and Programme Quality and Delivery (PQD) to establish interdependencies within and between workstreams.

We are looking for an experienced senior consultant to provide interim strategic support and continuity to the Education & SBCC team during a transitional period whilst we recruit for a permanent Head of team.

This is an interim consultancy role focused on delivering key outcomes, offering expert guidance, and ensuring ongoing progress against departmental priorities. The consultant will work closely with the Director of Global Programmes and other team members to contribute to shaping the team’s direction. 

The consultant will be expected to: 

• Provide strategic guidance and oversight across the team’s work; 

• Ensure the team’s continued focus on key outcomes, and monitor progress; 

• Work with the Director of Global Programmes to ensure progress in alignment with SPANA’s education strategy.

Please see the terms of reference for full details. 

The deadline for applications is 22 April 2025. Applications will be reviewed on a rolling basis so wemay close this vacancy before the deadline and encourage interested applications to apply as soonas possible.

Please note that this is an interim consultancy assignment and not a salaried role. The consultant will be engaged on a self-employed basis or via a limited company, with a clear scope of work and deliverables. There is a separate recruitment process for the permanent Head of Education & SBCC position, and consultants engaged on the interim assignment are welcome to apply for the permanent position should they wish to be considered. This consultancy may be subject to a DBS check.

In alignment with SPANA's 2023-2027 strategy and the Global Programmes Department 2025 business plan, the Programme Quality and Delivery (PQD) team is focused on the development of a high quality, innovative portfolio that delivers immediate and lasting change for working animals. 

We are looking for an experienced senior consultant to provide interim strategic support and continuity to our PQD team during a transitional period whilst we recruit for a permanent Head of PQD. 

This is an interim consultancy role focused on delivering key outcomes, offering expert guidance, and ensuring ongoing progress against departmental priorities. The consultant will work closely with the Director of Global Programmes and other team members to contribute to shaping the team’s direction. 

The consultant will be expected to: 

• Provide strategic oversight and guidance across the team’s work; 

• Ensure continued focus on key outcomes and monitor progress; 

• Work with the director of Global Programmes to ensure progress in alignment with SPANA’s strategy and the Global Programmes Department Business Plan. 

Please see the terms of reference for full details. 

The deadline for applications is 22 April 2025. Applications will be reviewed on a rolling basis, so we may close this vacancy before the deadline and encourage interested applicants to apply as soon as possible.

Please note that this is an interim consultancy assignment and not a salaried role. The consultant will be engaged on a self-employed basis or via a limited company, with a clear scope of work and deliverables. There is a separate recruitment process for the permanent Head of PQD, and consultants engaged on the interim assignment are welcome to apply for the permanent position should they wish to be considered.

Location: Working from home with meetings in West and North Yorkshire.

Contract type: Fixed term contract until 30 September 2026 (with likelihood of extension), c/o Community Forest Trust (a registered Charitable Trust)

Hours: Full time, 36 hours per week (Part time option available)

The White Rose Forest (WRF) is the Community Forest for North and West Yorkshire and was voted Community Forest of the Year in 2024, in recognition of our leading role within the England’s Community Forests network. At our heart we are a partnership, working closely with local, regional and national Government, as well as our National Parks, local businesses, landowners and community organisations in Yorkshire to plant trees where they are needed the most. All our projects are designed to benefit nature recovery and our communities.

2025 is an important year for the WRF as we set out our ambitious plans and targets for woodland establishment and management in North and West Yorkshire over the next 25 years and publish our new 5-year Action Plan.  To help us deliver these plans, we are recruiting for a talented Development Manager to join our WRF core team. The White Rose Forest Development Manager is a new role that will be responsible for the development and delivery of a new fundraising function and strategy for the White Rose Forest, with support from the White Rose Forest Programme Director, the wider White Rose Forest team, partners and other stakeholders.

We are looking for a confident and experienced fundraiser who can draw on their previous record of success in a similar role to build relationships with a range of potential funders and secure the best opportunities to grow our non-Government project and unrestricted income. From setting up a charitable function for the White Rose Forest to developing our fundraising strategy, you will have the exciting opportunity to shape this new role. You will also be able to call on the expertise and experience within the Community Forest Trust and our England’s Community Forests network to support your work.

The Development Manager will be employed through the Community Forest Trust on behalf of the White Rose Forest and will work as part of the WRF core team. The post holder will have access to all systems available to the wider team, and training opportunities as required.

The Development Manager, as with all members of the central WRF team, will work from home without an office base. However, there is the requirement to attend monthly meetings in locations spread across North and West Yorkshire and at other times as required by the needs of the organisation. You well therefore require the ability to travel independently to such locations.

Please read the full job specification before applying. To apply please submit a covering letter detailing how your experience meets the role requirements, why you are interested in this position and enclose a CV. The closing date for applications is Sunday 27th April 2025 with interviews taking place during the w/c 6th May.

We are an equal opportunities employer and welcome applicants from all sections of the community.

For more information about the White Rose Forest please visit or website.

Working on behalf of a fantastic charity committed to funding, supporting, researching and innovating on behalf of disabled people, so they can make the journeys they choose, I am thrilled to be searching for their new Public Affairs Manager. In a time of moving political landscapes, your role will be critical in promoting and enhancing awareness of the Charity Foundation among key political stakeholders. I’d love to hear from an established Public Affairs Manager with a strong grasp of parliamentary processes in the UK and charity sector knowledge.

You will join at an exciting time as the team have just hired a new Public Affairs agency, you will manage this relationship and help embed them. You will brief the CEO for key meetings, get to know stakeholders, and work closely with their partner operations team. You will have experience of operating effectively in a complex environment with multiple agendas and stakeholders, utilising your strong communication skills, with an ability to grasp complex issues quickly and share information in an accessible way across a variety of audiences. Public Affairs is also a hot topic within the organisation so the opportunity to make a difference is very tangible!  

With a new mission-led government elected on a platform of change and with potential welfare reform on the horizon, this role is especially important at this time, therefore experience in crafting and implementing post-election public affairs strategies is highly desirable.

- Blended working week- 2 days in the office, 3 days from home.

- Based 30 mins from Liverpool street, or 20 minutes from Tottenham Hale, in Harlow, Essex.

- Salary £50,000

- Permanent

Apply now, the team is reviewing applications on a rolling basis! I look forward to talking to you!

A career with this charity can offer you so much more than earning potential. They pride themselves in offering some fantastic benefits and a culture to match, some of which includes;

- Holiday – 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years’ service

- ?? Health and Wellbeing – We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical AND Mental Health seriously, with our dedicated mental health first aiders you will have support and understanding from your colleagues.

- Family Friendly – We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility.

- Diversity and Inclusion - We value everyone’s unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise. This is embedded in to our values and we celebrate our differences and create awareness throughout the year.

- ?? Our culture - In the office we “dress for our day”, it’s an incredibly welcoming and inclusive environment where we look to support your career, we offer a mini bus service from Harlow Town centre and station for those using public transport to reach us and there are plenty of free hot beverages for when you arrive.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We have an exciting opportunity for a new member of staff to join Transport for All and support the delivery of our vision: Transport Justice for All Disabled People. 

This role will lead on public affairs and campaigns, ensuring our policy positions and calls for change are communicated effectively to decision-makers and the public. The postholder will deliver strategic, accessible, high-impact campaigns, working with Transport for All members and allies to push for change. And they’ll build strong relationships with key stakeholders across Disabled People’s Organisations, government, local authorities, and the transport sector. 

You will help ensure that all our external influencing is accessible, values-driven, and rooted in the lived experiences of disabled people. 

We’re looking for someone with experience in political influencing, campaigning, or public affairs. You’ll need to be organised, creative, and confident representing our organisation in public-facing spaces. 

Your responsibilities

1. Campaigns (50% of time)

· Develop strategic campaign goals and deliver inclusive, impactful campaigns, rooted in lived experience, in collaboration with colleagues and Transport for All members

· Use a range of techniques, including e-campaigning, direct action, and events, to engage and mobilise members and alliies

· Lead on using an online campaigning tool (e.g. Action Network), supporting and growing our campaigning members, while ensuring that accessible, offline actions are given equal weighting

· Work closely with the Communications and Engagement team to ensure campaign content is timely, accessible, and effective

· Build partnerships with other Disabled People’s Organisations and charities to amplify campaign efforts

· Monitor and report on campaign impact and key performance indicators (KPIs)

· Ensure campaigns reflect Transport for All’s values and centre disabled people’s lived experiences

2. Public Affairs (40% of time)

· Communicate Transport for All’s policy positions to MPs, civil servants, mayors, local authorities, and other key stakeholders

· Build and maintain relationships with political stakeholders, including elected officials and sector partners

· Represent Transport for All at external meetings, conferences, and events

· Monitor and respond to political developments, identifying timely opportunities for influence

· Collaborate with the Policy and Public Affairs Officer to ensure consistent and coordinated external messaging

3. Cross team working (10% of time)

· Work closely with the Policy and Public Affairs Officer to align public affairs and campaign activity with our co-designed policy positions

· Contribute to internal reporting, including updates for funders and the board

· Take part in team planning and reflection processes to support learning and impact

4. General (at all times)

· Undertake any other tasks, duties or projects which may arise from time to time which are in line with the general level of this post and as instructed

· Undertake occasional evening and weekend work as required, and take responsibility for arranging time off in lieu with your manager

· Line manage and supervise members, contractors and staff as required

· Work within the Social Model of Disability

· Work in adherence to Transport for All’s values and staff policies

· Maintain confidentiality

· Attend staff meetings as needed

Skills

We’re looking for someone who:

· Has experience in campaigns, public affairs, or political influencing

· Has a track record of achieving policy change through influencing

· Has excellent communication skills, both written and verbal

· Is confident representing an organisation and managing external relationships

· Understands the UK’s local, regional and national political systems and how to influence them

· Has experience mobilising supporters, ideally using digital campaigning tools like Action Network

· Has strong organisational and time management skills

· Has a commitment to and understanding of the social model of disability, and disability justice

We particularly welcome applications from disabled people. This explicitly includes those of us who are Deaf, neurodivergent, chronically ill, have a mental health condition, have age-related impairments, and people with both visible and non-visible impairments.

About The Role
Closing Date: 22nd April
Application Process & Role 
Please ensure you apply with your most updated CV and a supporting statement on why you believe you would be the most suitable individual for this position.
This is an exciting opportunity to play an integral role in an award-winning Corporate Partnerships team in an organisation that is experiencing sector-leading growth. You will have the chance to learn and develop corporate fundraising skills in a supportive environment. This diverse role involves building relationships, coordinating support across the charity, creating top-quality partnership proposals, and representing Alzheimer’s Society at events to raise awareness of dementia. It contributes to making a lasting difference for those affected by dementia.
The Corporate Partnerships team is made up of three sub-teams: Account Management, New Partnerships and Strategic Change. The New Partnerships team’s goal is to secure high level corporate partnerships that align with the wider vision and mission of Alzheimer’s Society, driving awareness of dementia and creating a more dementia-inclusive society.
Playing a supporting role on the highest-level partnership opportunities, this role will also have its own pipeline of corporate prospects focusing on opportunities with a value of £100k+. From researching prospects (across multiple sectors) to cultivating relationships with companies and pitching for partnerships, this role will be responsible for the whole journey of securing a new corporate partner. 
This is predominantly a homeworking role, but you will be required to travel to attend partner meetings, team days and sector events, so you must reside in the UK, have the correct right to work documents to work in the UK and be willing to travel when required.
About You
We’re looking for someone with experience in managing relationships and securing partnerships within corporate fundraising or a similar field.
As part of our fast-paced, motivated and ambitious Corporate Partnerships team, you’ll thrive in this role if you are:

- Skilled at building and maintaining strong relationships with internal and external stakeholders at all levels.
- Able to manage multiple priorities, meet deadlines across various projects, and proactively problem-solve.
- Motivated by achieving and exceeding goals, with a proven track record of success.
- An excellent writer who can articulate ideas persuasively and influence for positive outcomes.
- Methodical in your approach, with strong organisational skills and attention to detail.
- Passionate about corporate partnerships, the corporate sector, and corporate social responsibility.
- An advocate for change and committed to Alzheimer’s Society’s mission and making a meaningful difference for people affected by dementia.

If this sounds like you, please get in touch because we’d love to learn more about you.

About The Role
Closing Date: 22nd April
Interviews: 6th & 7th May

We are seeking to recruit a Corporate Partnerships Development Officer to join our award-winning Corporate Partnerships team within our Income & Engagement directorate.
The Corporate Partnerships team is made up of three sub-teams: Account Management, New Partnerships and Strategic Change. This role will provide support to the New Partnerships and Strategic Change sub-teams.
The New Partnerships team manages a portfolio of potential new corporate partners across a range of sectors and industries. The team exists to build long term, high value and mutually beneficial partnerships with national companies.
The Strategic Change team act as trusted experts, helping corporate partners to identify challenges for their customers and staff affected by dementia and devise innovative solutions. By working alongside people with dementia, the team focuses on ensuring people with dementia are better supported across industries.
This is an exciting opportunity to play an integral role in an impressive Partnerships team, offering the chance to learn and develop corporate fundraising skills in a supportive environment. Whether it’s representing us at events, responding to enquiries from potential partners, or providing advice on how to better support customers and staff affected by dementia, this is a varied role with opportunities to collaborate with a range of stakeholders.
This is predominantly a homeworking role, but you will be required to travel to attend team days, and sector events, so you must reside in the UK, have the correct right to work documents to work in the UK and be willing to travel when required.
We’re committed to promoting equality, diversity and inclusion and strongly encourage applications from people of all backgrounds, including those with lived experience of dementia.
About You
We’re looking for someone with a willingness to develop their skills within the corporate fundraising landscape, with an interest in how to build new partnerships and support businesses to drive change. Previous charity or fundraising experience isn’t required.
We’re a fast paced, motivated, and ambitious corporate partnerships team. This role needs someone who is:

- People-centred and enjoys using their communication skills to build excellent relationships with internal and external stakeholders.
- Meticulous when it comes to organisation, working methodically with a keen eye for detail.
- Able to handle competing priorities, meet deadlines across various projects, and use initiative to problem-solve.
- Genuinely interested in developing their knowledge and experience of Corporate Partnerships.
- An advocate for Alzheimer’s Society and committed to making a difference for people affected by dementia.

Person Specification:

- Excellent verbal and written communication skills to interact with diverse stakeholders.
- Proficient in using Microsoft Office Suite and other relevant IT tools.
- Ability to work collaboratively and prioritise workloads effectively.
- Strong analytical and problem-solving skills.
- Exceptional organisational abilities with great attention to detail.
- A passionate advocate for Alzheimer’s Society, with a strong commitment to making a difference.
- A self-starter with a high level of motivation and resilience.

Job Title: A level Group Tutor Contractor across various subjects

Salary: £35 per tutorial

Reporting to: Group Tuition Manager

Contract: For the 2025/26 academic year with the option to renew at the end of the year 

Job Location: UK (nationwide, remote) 
Successful candidates must have the right to work in the UK by the time employment commences 

Interview Date: May - July 

Start Date: Between September and November depending on student demand for tuition subject 

We are actively looking for tutors in the following subjects: Biology, Chemistry, Economics, English, Geography, History, Maths, Further Maths, Physics, Politics, Psychology, Sociology and Spanish. 

About the Role

Are you an experienced A level tutor? Can you support under-resourced young people to reach their full academic potential?

We are looking for passionate and qualified A level tutors to deliver high quality group tuition to our cohort of almost 1,000 students. This is an exciting opportunity for experienced tutors with a love of learning to help bright students overcome barriers to academic achievement. Tutorials are delivered online to groups of up to 4 students via our bespoke online learning platform.

Tutorials generally take place between the hours of 3pm and 8pm on weekday evenings, with flexibility around the schedules of our tutors and students.

We are running a series of Candidate Coffee Chats across April and May. Come along if you would like to learn more about the role and organisation, meet the team or ask any questions. These will be taking place on: 

• Wednesday 23rd April at 12-12.30pm / 5-5.30pm 
• Tuesday 20th May at 12-12.30pm / 5-5.30pm

Please book your space through the link in the job opening on The Access Project's website (found by clicking 'Apply via Website'). 

About the Organisation 

We believe that every young person should have the opportunity to fulfil their potential and make the most of their education. We are passionate about reducing the educational barriers our students face, helping them to pursue a career in their chosen field and follow their dreams.  

Our mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring. We work with them to make good applications, get the grades and transition to university.  

The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are 50% more likely to attend top universities as statistically similar students, according to UCAS.  

Role Responsibilities

• Lead weekly hour-long tutorials with your tutor group(s), via The Access Project’s online learning platform 
• Responsively plan and deliver stimulating, high quality tuition in line with our Quality Assurance Framework
• Effectively monitor and assess student progress, providing feedback when requested
• Complete weekly attendance forms, supply monthly invoices, and complete other administrative duties as required
• Participate in our observation and feedback process, taking advantage of continuous professional development opportunities
• Follow The Access Project’s safeguarding policies, supporting the wellbeing of your students at all times

Person Specification

• At least two years A level teaching and/or tutoring experience 
• Positive, engaging and flexible teaching style
• Familiarity with and strong knowledge of relevant exam boards and specifications
• Evidence of ability to tutor one or more of the following subjects to A level standard: Biology, Chemistry, Economics, English, Geography, History, Maths, Further Maths, Physics, Politics, Psychology, Sociology and Spanish 
• Ability to commit to weekly hour-long tutorials at the same time each week over the academic year
• UK based, with the right to work in the UK
• Passionate about The Access Project’s mission
   

Safeguarding Statement 

The Access Project is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 

Why Work at The Access Project?

People who work at The Access Project are motivated by the desire to create a fairer society. We all play an active part in achieving the mission to help students from under-resourced backgrounds access top universities. 

We engaged with staff across our organisation and co-created the Equality, Diversity and Inclusion vision and strategic objectives. Our work on this is ongoing to ensure The Access Project can foster an equitable place to work.  

We value every individual who works at The Access Project, and we have a wide range of benefits that make this a rewarding place to work. In our last staff engagement survey, 90% said they are proud to tell people they work at The Access Project.  

Our Values 

Empowerment 

We support students and our people to develop the skills and knowledge to accomplish their goals. 

Courage 

We encourage our students and our people to be authentic, innovative, and ambitious in order to reach their full potential and deliver our mission. 

Impact 

We evolve our programmes through an evidence-led approach, supporting our students to achieve their best outcomes. 

Inclusion 

We respect and value individuality and engage diverse voices to achieve our mission. 

Ownership 

We hold ourselves accountable in all our actions and efforts. We ask, “What can I do to improve my results?” 

 Equal Opportunities Statement 

The Access Project aspires to represent the diversity of communities across the UK at all levels of the organisation and proactively takes steps to support this. We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued; where their skills are appreciated; and where their talents are nurtured and encouraged.

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organization, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We particularly welcome applications from people with lived experience in reference to our mission.
We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us. 

Disclosure of a Criminal Record 

The Rehabilitation of Offenders 1974 (Exceptions) (Amendment) Order 1986 applies to posts where there is access to children. This means that applicants for employment that involves working with children and young people must disclose anything listed in their criminal record, with the exception of protected cautions and convictions. All Disclosures are carried out in the strictest confidence and are made only in connection with your application for employment and for no other purpose. The application for a DBS check at a level appropriate to the job role will be activated before your first day of work. Members of staff who are not eligible for a standard or enhanced DBS check are required to undertake a basic DBS check only in line with legal requirements. If you are selected for appointment to the role, you will be subject to this procedure. 

Present or Most Recent Employment 

It is important to give full information, including the organisation you work in, or most recent employment if not currently working, full dates, address, and explanation of any gaps in employment. 

References 

All appointments are subject to verification of employment and suitability of the candidate for the post applied for. We reserve the right to approach any previous employer for a reference and to verify their identity but will request your permission before doing so. If you have experience of working with children, please include this as one of your references. 

Education, Qualifications and Training

• Ensure you give all the information requested, including dates, establishment where you studied and make clear the level of any examinations e.g., GCSE, GCE 'O' Level or 'A' Level or equivalents etc. and the grades you obtained. Also include any skills training you have had. You will be required to produce original documentary evidence of any qualifications relevant to the job, and these will be detailed on the person specification
•  Proof of qualification is required before the appointment is confirmed
   

Purpose of the Job

Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.

Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.

This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.

Job Description

Strategy and planning

• Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
• Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
• Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.

Risk management and compliance

• Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
• Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
• Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
• Assess requests made in relation to GDPR.

People management and development

• Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
• Supervise the work of paid staff and volunteers
• Maintain and develop standards of service delivery.
• Advise the Head of Advice on staffing and service-related issues.
• Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
• Ensure that the service area and projects are adequately resourced.
• Ensure recruitment and selection of paid staff and volunteers as appropriate.
• Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
• Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
• Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
• Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy. 
• Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
• Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
• Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.

Operational performance management

• Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
• In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients. 
• Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
• Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
• Maintain and develop standards of service delivery. 
• Take part in internal consistency exercises at least quarterly.
• Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
• Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
• Provide technical support and act as consultant to the advisers.
• Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
• Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate. 
• Ensuring that appropriate data protection procedures are in place and are followed by all workers.
• Lead on safeguarding and gender violence issues in accordance with policies.

Other duties and responsibilities

• Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.

Stakeholder Engagement

• Collaborate with management and other departments to align quality standards with organisational goals.
• Engage with external partners and regulators to ensure compliance with industry standards and share best practices.

Reporting and Analysis

• Prepare and present reports on advice quality metrics to management and stakeholders.
• Utilise data to identify trends, risks, and opportunities for improvement.

Confidentiality and safeguarding

• Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
• Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
• Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.

Research and Campaigns

• Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys

Person Specification | What you need to do this job

Essential Criteria 

• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
• Ability to plan and manage projects.
• Commitment to continuing professional development.
• Experience of monitoring and maintaining service delivery against agreed targets.
• Ability to plan and prioritise own time and work and work of others in a pressured environment.
• Experience of analysing information to produce reports.
• Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
• Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
• Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
• Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports. 

Desired Criteria

• Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
• Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
• Experience of supporting change.
• Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
• Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
• Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
• Experience in managing budgets.
• Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
• Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
• Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
• Access to own transport and able to work at any service location in the Bureau’s area of operation as required.

Application Process:

To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.

If you do not complete a full supporting statement in the requested format, your application may be rejected.

Addressing each point of the person specification

This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile.  Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification.  It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities. 

Please provide one example for each requirement.  You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words. 

A useful guide might be S.T.A.R:

• Specific – give a specific example
• Task – briefly describe the task/objective/problem
• Action – tell us what you did
• Results – describe what results were achieved

Please provide recent work examples wherever possible.  However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.

We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.

Interview Process:

The closing date is Friday 2nd May 2025, 6pm

Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.

Our selection process consists of three stages:

• Stage 1 – Telephone Interview:

            Initial interviews will take place via telephone on Thursday 15th May 2025.

• Stage 2 – Formal Interview (In-Person):

            Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview                on Monday 19th May 2025.

• Stage 3 – Practical Activity & Final Q&A:

            Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final                   questions.

Please note that Stages 2 and 3 will take place on the same day.

Job Title: Independent Services Manager

Service: Independent Services for complaints and secure accommodation reviews

Salary Range: £19,200 to £20,400 per annum (FTE £32,000 to £34,000)

Location: Home based

Work Pattern: Part-time, 21 hours (ideally over 3-4 days)

Contract Type: Permanent

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Voice

Coram Voice is part of the Coram Group of charities. We are a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

About the Independent Service Manager role

We are looking for an experienced childcare professional to manage our England wide service for complaints under the Children Act (1989) and Independent Person service for Secure Accommodation Reviews for children placed in secure children’s home under section 25 of the Children Act (1989).

The role will be responsible for the delivery of this national service managing a group of committed and dedicated Independent Person, as well as managing the relationships with our commissioning authorities. You will have the credibility to work at a management level, and the skills and experience in the sector to support and manage people, relationships with commissioners whilst maintaining high standards of professional practice.

We want a leader who will build and develop our team of associate Independent Persons who act as Investigating Officers, Independent Persons, Stage 3 Panel chairs and panel members for Children Act (1989) complaints against local authorities, and Independent Persons for Secure Accommodation Reviews.

The post holder will be responsible for ensuring excellent service delivery that meets internal and external performance measures. They will hold responsibility for quality assuring work undertaken via contact with Independent Persons and scrutiny of investigation reports.

We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services.

This post will be home based (with access to our attractive Central London offices for those who wish to do so).

The post holder may on occasion be asked to travel within England as part of contract management or to attend staff and management events in London.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Monday 5th May 2025 at 23:59

Interview Date: Wednesday 14th May 2025 

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

2025 Coram Voice - Registered charity no: 1046207

The Head of Business Development works closely with the CEO and has responsibility for all aspects of the development of BLCF’s business interests including long-term income growth, philanthropy, partnerships, communication and new business initiatives. They will nurture and grow the Foundation’s long-term growth income, secure funding for new initiatives and develop and deliver our CSR and social value work, extending the reach of our services to increase our revenue through the excellent communication of our business and strategic aims. Their duties will include identifying leads, pitching companies, NFP, government offices and local authorities, building and maintaining strong relationships with new and existing businesses and suppliers, whilst responsible for the overall strategic management and programme development of a portfolio of partnerships. They operate as part of the Senior Leadership Team (incl CEO and Head of Impact) they will contribute to strategic development and delivery of the foundations Strategic Plan, vision, and values.

Responsibilities

Work with the CEO and Head of Impact to develop plans and strategies to ensure quality services are delivered that meet organisational objectives and charitable articles to the highest standards. 

As part of the Senior Leadership team, work with, advise, contribute, and respond to the CEO and Head of Impact and the partnership they create to ensure they are deliverable and adequately resourced and costed and deliverable.  

Work with the CEO to set and implement Strategic Plan Delivery Plan targets and objectives and budgets to deliver them. Ensuring information is cascaded to all staff in their area and that staff connect to the Strategic Plan though their own workplans.

Core Role Delivery

Work with the CEO and under their direction to identify, develop and deliver new partnerships and to increase revenue and business growth that support the Foundations long term sustainability and long-term income targets. Basing new work on evidence of need as identified by the Head of Impact . This includes but not exclusively development of new flowthrough opportunities, endowment partners, legacy, corporates, social value and CSR initiatives and all aspects of business growth.  
Provide support and advise to potential and existing partners about our work and proactively look to address inequality and fairer access to opportunities the Foundation offers. 

Oversees the team and external contractors tasked with effective communication with our corporate and business partners to ensure it is a means to drive partnership and business growth.

Staff & Contract Management 

Ensure an appropriate, effective staff, freelance and volunteer structure to deliver the services; recruit and manage staff & volunteers and resources to achieve required service response and quality.

Ensure all staff development and review processes are undertaken including induction, appraisal, and performance, in line with required processes. Resolve performance issues among staff and volunteers engaged in delivering services.

Performance Management

Working under the direction of the CEO develop, agree, and secure agree all partnership agreements and MOU that support the emerging partnerships and ensure they are in line with the Donor Care Plan specifications.  

Working with the CEO and Finance, oversee and monitor all contract and partnership agreement terms with regards to agreed milestones and cashflow of fees and funds; anticipate problem areas and lead as necessary on mitigating action and ensure deliver of agreed targets.

Work to the Head of Impact to inform monitoring reports as required to ensure clear and transparent delivery of agree contracts.  

Ensure appropriate levels of training are maintained and a good working understanding of the policies and procedures of the Foundation. 

Contribute to the Quality Accreditation process to ensure highest standard of the foundation are achieved.

Relationship Management

Under the direction of the CEO develop and maintain proactive, collaborative and effective strategic relationships with corporate partners, commissioners, contract managers, business partners and funders to maximise the charity’s influence and ability to deliver quality services and grow it income and funding.  

Manage the Bedfordshire & Luton Funder Network to maximise opportunities for support, collaboration, and information sharing. 

Representing the Organisation

Maintain an excellent understanding of business and charity sector issues to better inform our work, ensuring information is cascaded to wider members of the team. 

Represent the Foundation at Regional and National events. 

Proactively develop and maintain an appropriate network of contacts in the grant making and business sectors. 

Represent BLCF positively, working closely with the CEO promoting its current work and future development opportunities.

Provide proactive support to the CEO with other initiatives, where required.

Experience

Significant and demonstrable experience of partnership working and income generation and growth with a wide range of businesses, funders, Trusts, Local Authorities and the VCSE.   

Clear understanding of the wider voluntary and charity sector (D).

Experience of working on delivery and negotiation of complex contracts and partnership agreements and range of successful funding applications to local and national funding initiatives.  

Considerable experience of developing business initiatives to drive successful organisations in line with Corporate Social Responsibilities (CSR) priorities. 

Experience in management and delivery of excellent communication campaigns, tools and teams (D). 

Understanding of need in the Bedfordshire County (D). 

Skills & Abilities

Excellent personnel and communication skills and able to work effectively within a team and with external partners and business contacts. 

Excellent skill in processing information accurately and write succinct reports and agreements that’s show clear strategic alignments between partners and BLCF.  

Excellent networking skills able to establish good interpersonal relationships, rapport, and credibility with a wide range of people including business leaders, local and national government officials, Trustees, advisors, donors and wider stakeholders.  

A self-starter, able to act on own initiative and to organise, plan and prioritise own workload to meet deadlines.  

Demonstratable ability to work effectively under pressure and to demonstrate a professional approach in any situation.  

Fully computer literate including Word, Excel, Power Point and use of databases.  

Excellent knowledge of marketing communication and messaging methods and approaches to meet needs of target audiences.

Equality Issues

Able to demonstrate how diversity, equality, and inclusion (DEI) can be made integral to their work and its delivery.

Some knowledge and understanding of equality issues and legislation relating to the charity sector.

Personal Attributes

Committed to excellent communication and the provision of high-quality services to a relevant range of partners.  

Ambitious, energetic and with an outward focus with a strong business mindset and experienced network of contacts. 

Highly motivated, with an enthusiasm and determination to build the resources available to grow the financial sustainability of BLCF through excellent business and income growth.  

Strong commitment to the philanthropic values of the Community Foundation. 

Education & Training

Educated to degree level or equivalent or with work and personal relevant experience.

Other Requirements

Able to work evenings and weekends as necessary. 

Ability to access and work across all the county of Bedfordshire or other geographical areas as dictated by our funding streams, when necessary. To ensure we meet the business and operational requirements of the organisation. 

Current driving license and access to a vehicle or transport.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people in difficult situations?

Can you demonstrate our values of Hope, Courage, Togetherness, and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience whilst being supported to manage their lives and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Crisis Café Support Worker
Reference: 276
Responsible to: Crisis Cafe Coordinator
Working Base(s): Watford, Stevenage and Ware (expectation to travel whenever necessary with mileage paid when not working at home base)
Salary: From £24,024 Per Annum FTE (pro rata for part time hours)
Hours: Full time (37.5 hours) - Will consider part-time of 30hrs or 22.5hrs.
Work pattern: A full-time pattern will be working 5 out of 7-day rota, working 17:30 - 01:30, a part-time pattern will be working 3 or 4 out of 7-day rota.

About the Service

Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.

At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.

About the Role

Mental Healthcare Support Workers are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service.

By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for applications is 30th April 2025
Interviews to be held week of 12th May 2025
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.