Jobs in Kirkcaldy
About the role:
The Advice Service Manager is responsible for all advice team operations and developing the Kinship advice pathway.
You’ll manage a team to deliver a consistent, high quality and effective service. You’ll be responsible for developing and implementing systems and monitoring service quality and performance.
Continuously improving the service, embracing digital solutions and creating efficiencies and processes to drive performance, you’ll increase our ability to provide more support to kinship carers across England and Wales.
You’ll ensure that kinship carers are able to access the information and advice they need in an accessible and consistent way within a clear operational framework.
Key responsibilities include:
- Deliver high quality, targeted and tailored advice to kinship carers in England and Wales.
- Develop a service framework that delivers a consistent service within clear timeframes.
- Set out clear expectations for enquiry response across all channels.
- Manage daily advice line operations, including work on cases, data and continuous improvement.
- Act as deputy designated safeguarding officer (DDSO) providing clear advice on actions needed when safeguarding concerns are raised.
- Develop and manage a high performing team.
Essential criteria includes:
- Substantial working knowledge of advice service delivery frameworks.
- Working knowledge of call handling and client record systems.
- Working knowledge of assessing the needs of individuals (e.g. social care, financial and legal) to provide appropriate advice and information.
- Substantial experience managing an advice service or similar, ideally in a health, social care or charitable organisation.
- A strong background in advice work with proven experience in an advice-giving role.
Key dates:
- Deadline: 9am, Monday 8 July 2024
- Interview 1: 24/25 July 2024 (2 hours, online). This interview will consist of an online interview and presentation; and a team session, including preparation time and facilitating a team activity.
- Interview 2: TBC
How to apply:
We will ask you for your CV and to respond to the following five questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.
Questions for application (along with CV):
- Using examples of your work, give an overview of how your experience equips you to be an effective and dynamic advice service manager.
- Give examples of how you have used operational frameworks to deliver consistent and boundaried advice services. If you have similar experience in another field please clearly demonstrate how that experience would transfer into this role.
- Describe how you have used call handling and client record systems in your work giving examples of how you have integrated the use of both within your practice.
- What makes you a great team manager? Give examples of how you have supported teams and individuals to flourish and when you have had to step in to address behaviour or performance issues.
- Give an example of service innovation you’ve led or been involved in. Outline your role and approach, how you involved users and the service improvements that were delivered as a result.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Women V Cancer is a unique partnership between Dream Challenges, Breast Cancer Now and Ovarian Cancer Action. Together, we have raised more than £20 million in fundraising across a portfolio of one day mass participation cycling events and overseas multi-day cycling challenges.
The partnership has big aspirations for growth and is looking for someone to join as a Fundraising and Partnerships Officer with key responsibilities in relationship management across the partners, reporting and analysis, events marketing, and participant stewardship.
The right candidate will be a self-driven and experienced fundraiser, whose knowledge of marketing strategies in fundraising and events, alongside an impactful supporter journey, can enable the development and growth of this long-standing partnership. You will have experience of the charity sector, event delivery, and social media marketing.
Key Areas
Marketing and stewardship
- Increase participant numbers on events through comprehensive and diverse marketing campaigns.
- Assist in digital advertising of events including creations of social media campaigns and PPC.
- Assisting in maintenance and digital creation on the branded WVC microsite.
- Develop the partnerships first user-generated video content campaigns, and influencer campaigners, alongside the group Digital Marketing Manager.
- Assist with automated journeys from lead generation marketing.
- Assist with social media channels and assist in creating social media marketing.
- Create and send email marketing campaigns.
- Deliver stewardship journeys of registered participants on events.
- Increase the average fundraising raised per participant.
- Increase engagement and communications across relevant social media groups.
Relationship management
- Build strong relationships with all three parties and represent key stakeholder interests both internally and externally.
- Understand each individual partner’s ways of working, their individual tone of voice and organisational visions and ensure these are implemented across the partnership.
- Coordinate project groups, communications and meetings, working with various teams within all parties to plan and schedule activities.
Reporting and analysis
- Work with the Marketing team and representatives from each of the charities to undertake campaign reporting, as well as post-event analysis including, but not limited to, audience insight and feedback, engagement and attendance rates, and fundraising per participant.
- Establishing a clear payment schedule for both sides for marketing contributions and donations.
- Track performance including registration numbers and income – reporting back to all parties.
- Undertake analysis work to improve understanding of current audience demographics and their interests, reviewing this regularly to ensure accuracy.
- Undertake regular competitor analysis work to scope trends and gaps in the marketplace – looking at how we benchmark ourselves against our competitors.
- Support on the strategic planning devised by all partners, providing insight learnt from the portfolio and audience analysis to help shape this.
General
- Keep up to date with sector knowledge to ensure best practice.
- Identify new trends and scope out new product development.
- Support all elements of event delivery (including volunteer recruitment, training weekends), attending UK and overseas events when required.
- Help identify and build relationships with relevant celebrities or influencers to contribute to the Women V Cancer marketing strategy
- Work alongside charity partners to develop supporter journeys for a series of UK and Overseas events which will increase conversion, average gift and retention.
- Identifying high value fundraisers and create a specific supporter journey for these individuals.
Personal Specification
Essential:
- Strong project management skills: a logical and thorough planner with the determination to see tasks through to completion.
- Experience in charity stewardship and increasing fundraising on live events.
- Experience in marketing events and recruiting participants.
- Strong stakeholder management skills and ability to understand and marry up different priorities.
- Experience with partnership working, ideally across organisations.
- Clear and confident communicator, able to communicate with MDs, charity representatives and individuals taking part in events.
- Third Sector experience in a fundraising or supporter facing role.
- Confident in engaging with supporters who may be vulnerable.
- Excellent time management skills: able to manage a wide and varied workload, prioritising key tasks and ensuring that deadlines are always met.
- Ambition and determination, both personally for your own professional development and for the organisation.
- Knowledge of marketing avenues, including digital and out of home marketing and techniques to enhance and track performance.
- Experience of working with various social media channels.
- Experience of delivering events or supporting on delivery of events.
Desirable
- Basic knowledge of the charities involved and what they do.
Only CV submitted with a covering letter will be considered. Let us know why you are applying for this role and why you should be considered.
The client requests no contact from agencies or media sales.
Thousands of vulnerable children pass through UK railway stations every day. Most of us wouldn’t even spot that they were in danger.
As Railway Children’s Community Engagement Worker (London), you will energise key stakeholders to come together to collectively keep vulnerable young people safe on the rail network. You will build and strengthen partnerships with – and between – the rail industry, British Transport Police (BTP) and others working locally with vulnerable young people in order to drive forward innovative approaches to contextual safeguarding.
As part of a dynamic team delivering the Safeguarding on Transport (ST) project, you will be responsible for developing our community engagement work in the London Area as well as supporting our wider UK programme. The role will require you to engage the public and work closely with British Transport Police, station staff and employees as well as local services in the area. You will support our innovative Safeguarding Action Groups that catalyse communities working in and around London’s stations to combine efforts and resources to keep people safe.
Your engaging manner, strong people skills and experience managing stakeholder relationships will ensure that you are able to help create a safer rail network that is actively seeking to look out for and protect vulnerable young people.
This is a London based role that will combine a blend of working from home with being out meeting members of the community across London - especially in and around some of London's busiest stations.
For further information about this post and working for Railway Children, including how to apply, please visit our website.
Railway Children is committed to safeguarding anyone who comes into contact with us and implements a range of policies to ensure only those suitable to work with vulnerable groups are employed.
Closing date: midday, 8th July 2024
Interviews:
first round – 17th July 2024 (online)
second round – 23rd July 2024 (in person)
The client requests no contact from agencies or media sales.
The Role
The Law Society is the professional body for solicitors in England and Wales. Our vision is to promote, protect and support solicitors, the rule of law and justice in England and Wales.
For nearly 200 years we have championed solicitors working in the public interest and their role in protecting rights and promoting justice. We have over 200,000 members who contribute £60 billion to the UK economy each year. We are proud of our dynamic and diverse profession and its unrivalled expertise.
As Social Media Manager, you'll lead a team to produce, edit, and share social media content for an audience of over 400,000 followers across our Instagram, LinkedIn, Twitter, TikTok, and Facebook pages.
You will oversee our social media calendar and content planning processes, making sure our posts are creative, social-first, varied, and published on time. You'll also help to develop our online community management processes and best practice.
To achieve this, you'll line manage and coach our Social Media Executive and Digital Communications Assistant, as well as collaborating with the wider Communications team, and colleagues across the organisation including press, policy, and marketing.
Crucially, you will listen to online feedback through our comments, content reach and engagement rates to ensure that our outputs are audience-first and deliver on our strategic and commercial goals.
What we're looking for
We're looking for someone with significant experience of managing social media accounts for a large, targeted audience
You'll be able to demonstrate an ability to identify compelling story and creating engaging social media content
You will need effective line management and coaching experience with the ability to inspire the best results from others.
You will need an understanding of latest trends and best practice in creating engaging digital content; including using data-driven insights to update content strategy.
You'll have strong planning skills and an ability to manage effective social media campaigns that deliver meaningful results
As a person, you'll be creative and highly collaborative with the ability to work with colleagues at all levels across the organisation. You'll also be self-motivated, proactive, and positive, with an organised, flexible, and adaptable approach to work and change.
What's in it for you
This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity and respect.
We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.
Please note: if you are an internal applicant, Pay Policy will apply.
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
If you would like to have an informal discussion about the role, please contact Eddie Bingham on
International Finance Manager, an excellent opportunity to join an International Welfare Charity, based in the UK.
- Fully Remote Working/Home based. Must be based within the UK.
As the International Finance Manager, working in collaboration with the Director of Finance, you will manage the finance functions and oversee the financial management of the charity and its international subsidiary. Responsible for providing a financial and management accounting oversight role for the subsidiary partner, along with managing the relationship with outsourced bookkeepers, banks, and other service providers.
In collaboration with the Director of Finance, you will hold specific financial management responsibilities which include:
- The implementation and ongoing oversight of financial policies, practices, processes and systems
- The production of the budget and quarterly management accounts.
- The management of the external audit and production of consolidated year end statutory accounts.
- Maintain the relationship with banks, HMRC and outsourced financial services providers.
- Provide comprehensive finance support to staff, budget-holders and the Leadership Team on budgeting and reporting.
- Support the Director of Finance in providing comprehensive financial analysis and reporting to the Board, Resources Mobilisation and Communications and Leadership Team.
- In addition, be responsible for providing a financial and management accounting oversight role to the charities subsidiary partner.
- Manage the relationships with outsourced bookkeepers, banks, and other service providers.
- Undertake the financial due diligence review of new and existing members in accordance with the charities Due Diligence Framework.
To be successful in this International Finance Manager role, you will have prior experience and knowledge of;
- Working in a Finance Management or Management Accountant role, within an international charity and knowledge of relevant charity accounting standards and regulations.
- ACCA, CIMA, ACA or CA qualified
- Experience of leading across the finance function is key (or at least leading on multiple aspects of the finance function)
- Experience of leading/managing the external audit process, as well as a practical experience of annual accounts preparation, reconciliations and double-entry bookkeeping.
- Experience of restricted fund project accounting and donor reporting.
- Experience of foreign currency transactions
- Working in a multicultural setting or working as part of an international team across different timezones.
- Knowledge and experience of control systems and processes.
Application Deadline: 8th July.
Remote working, must be based in the UK.
Salary: £45K – £48K per annum + benefits
'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Dementia Carers Count has an exciting new remote role for an enthusiastic Corporate Partnerships Manager within the income generation team to build corporate relationships whilst making a difference to dementia carers lives.
Job Title: Corporate Partnerships Manager
Reports to: Director of Communications and Growth
Contract: Permanent
Hours: 28 - 35 hours / week must be available to work Tuesday & a minimum of 4 days per week
Salary: Circa £40,000 per year FTE, subject to benchmarking
Location: Remote, with attendance at staff or partner in-person meetings as necessary for the role, usually once a month in London
Job purpose
This is a new role, responsible for delivering financial support for our mission from corporate partners. Initially, the majority of your time will be devoted to new business development, including prospect identification, and shaping and delivering pitches and proposals to corporate partners to meet fundraising targets. As we grow, the work will be divided across high quality stewardship of existing partners across all sectors, as well as working creatively to identify and develop opportunities to upscale their impact.
This role sits alongside Trusts and Foundations and Public Fundraising within a team whose remit covers income generation, campaigns and marketing. The post holder will report to the Director of Communications and Growth, supporting the senior leadership team to engage corporate partners and prospects where appropriate.
Key responsibilities
·Develop and maintain propositions to attract companies to support our work
·Identify, prepare and make highly targeted approaches to secure major partnerships that align with our organisational priorities, focusing on commercial / brand partnerships, strategic partnerships and donations
·Work with the Comms & Growth team to identify opportunities for income growth through existing and new corporate partnerships
·Proactively source and refresh a pipeline of corporate partnership opportunities by monitoring, analysing and reviewing relevant industry trends and developments, through networking and researching prospects
·Provide excellent account management and stewardship to new and existing corporate funders, maintaining regular communication with key contacts, and providing informative and engaging updates on their impact
·Design and deliver partnership plans that meet shared expectations, maximise income and where possible support our advocacy or campaigning activities
·Where relevant, conceive and deliver employee engagement opportunities that maximise funds raised and deliver the best possible supporter experience for our partners
·Develop strong working relationships within the organisation, co-ordinating colleagues to ensure that partnerships are successfully delivered
·Confidently communicate Dementia Carers Count’s activity and impact, inspiring support at the highest level
·Contribute to quarterly and annual planning and forecasting, and by providing accurate reports on corporate partnership income
·Administer corporate partnerships effectively, including using Salesforce CRM database and working with colleagues in the operations team to make sure invoices are sent out on time and corporate income is correctly recorded
·Ensure corporate partnership activities follow relevant legal / best practice guidelines
·Carry out other duties commensurate with this post as requested
The client requests no contact from agencies or media sales.
This is an exciting opportunity to join the Ancient Tree Forum, a charity whose vision is for the UK’s ancient and other veteran trees, their wildlife, and their heritage and cultural values to be safeguarded now and in the future.
We are recruiting a Finance Officer to undertake all operational finance activities and tasks in our small, friendly and flexible environmental charity.
The ideal candidate will: perform all finance tasks for a small busy organisation, support the Operations Manager with preparation for reporting to funders, governance meetings and the annual reporting cycle and liaise with a wide range of people by email and phone in a professional manner.
The successful applicant will be able to work well in a small team, demonstrate personal resilience, a flexible approach to work, have a commitment to ongoing personal finance development and a commitment to diversity.
The post is offered at 12 hours per week, working from home and involves very occasional travel, on a permanent contract subject to completing the probation period. The basic leave entitlement is 25 days plus public / bank holidays (pro rata).
Please note: we can only employ people currently resident in the UK.
To apply
Please see our website for the job description, application form and equalities monitoring form.
The closing date for applications is midnight on Monday 15th July 2024.
Interviews will be on Wednesday 31st July by Zoom.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Experience Lead
We are looking for an enthusiastic and motivated individual to join the digital marketing team.
This is a home based role and applications from individuals who are seeking flexible working options are welcomed.
Position: CE313 Digital Experience Lead
Location: Homebased, UK Nationwide, however, occasional travel will be required as part of this role (May include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week (flexible working available)
Salary: Circa £46,800 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)
Contract: This is a fixed-term contract for 12 months
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 14 July 2024. We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: To be confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Head of Digital Marketing, the Digital Experience Lead will help to make a mark on the transformation and future proofing of all Stroke Association websites and microsites whilst helping the digital marketing team to maximise income, supporter recruitment and retention too.
Key responsibilities include:
· Ensure a consistent user experience across all sites.
· Work with the in-house website manager, UX manager, SEO, Content, agency as well as design and development teams to embed our brand and digital guidelines
· Set the standard for website journeys through UX, content production, SEO and website management.
· Support our website experience managers to edit and approve submitted website designs and content within an SLA.
· Be responsible for website governance
· Champion Search Engine Optimisation (SEO) ensuring our website content follows best practise and considers our Search Engine results pages (SERPs) position.
· Provide guidance and technical support to help internal users make the most of existing digital platforms and adopt changes to digital solutions and processes.
· Bring together and manage the optimisation of all sites including our main website and third party microsites
· Lead on the organisation’s analytical and tracking tools
· Lead on the development of digital partnerships
· Line management of your allocated team members
· Set standards for design, development and delivery of digital products and services
About You
You will have experience of:
· Advising on the effective strategic development and utilisation of digital products for marketing and communications.
· Development, delivery and management of digital products and strategies which support organisational goals and objectives.
· Actively championing continuous improvement and data-informed
· Decision making, test-and-learn.
· Successfully developing digital strategies which support organisational objectives and increase traffic and revenues.
· Line management and cross-functional, multi-disciplinary teamwork.
This role requires some travel for team away days.
To fulfil the role, you must be resident in the UK and have the right to work in the UK
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Digital, Digital Marketing, Digital Service, Digital Media, Digital Experience, Digital Marketing, Digital Service, Digital Media, Digital Officer, Digital Marketing Officer, Digital Service Officer, Digital Media Officer, Digital Experience Officer, Digital Marketing Officer, Digital Service Officer, Digital Media Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Are you a commications officer looking for your next challenge?
Respect is a pioneering UK domestic abuse charity, leading the development of safe, effective work with perpetrators, with young people who are abusive and with male victims. We are looking for a Communications Officer to increase our public profile and support our digital marketing and communications.
Respect supports frontline organisations across the UK, so that together we can end domestic abuse.
Our work is wide ranging: we offer accreditation of specialist services; we provide training for individuals and organisations working in the sector; we work in partnership with others to innovate and develop practice; we provide two helplines to enable service users to get the help and advice they need; we lobby influencers to improve policy and practice; we support up-to-date research undertaken by specialists in the field; and we fundraise to ensure important work continues to happen.
Respect are recruiting for a Communications Officer that sits within our Influence function. Respect has seen rapid growth over the last few years, our staff team runs a range of projects and core activities and have ambitious plans for further growth and influence. The Communications Officer role is focused on supporting Respect’s communications across our projects and externally and is based within the Influence team.
With a General Election taking place on 4 July we are lined up to influence the incoming government. Respect’s manifesto Stopping Domestic Abuse sets out our asks and we are pleased to note the commitments in the Labour manifesto which states: “For too long, violence against women and girls has been ignored. Our landmark mission to halve violence against women and girls in a decade will require a national effort. We will use every government tool available to target perpetrators and address the root causes of abuse and violence”.
I hope that you will be interested in joining us at an exciting time to help deliver our strategy Stopping the Harm, and create a world where everyone is free from domestic abuse.
We would particularly welcome applications from individuals from a wide range of backgrounds and across all protected characteristics, particularly from people from the following under-represented groups on our staff team:
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Black and minoritised people
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Disabled people
We always welcome and support applications from those who have personal experience of domestic abuse.
For further information please visit our website.
Harris Hill is working with an arts based charity, who in turn are looking to recruit a freelance Fundraising Consultant for 6 months, 3 days per week on a remote basis.
Scope:
To grow the charity’s fundraising ambitions and meet annual and long-term fundraising targets
To make new connections, new alliances and spread the ambitions of the charity, in order to meet the annual fundraising targets which provide unrestricted funding for the core activities of the Foundation.
Duties:
Lead on the growing relationship portfolio of Funders and Benefactors
Act as the first point of contact for the organisations Funders and Benefactors
Contribute to efficiency and effectiveness of the charity Structure/Governance in line with Trustee Meetings.
Contribute to the annual planning and reporting process, providing regular updates of progress against objectives
Lead, attend and assist with events and meetings with support as appropriate
Act as an Ambassador for the organisation.
Help develop mid-long term Funding Strategy that provides economic sustainability for the Charity for the next 5 years
Build strong relationships with a portfolio of new prospects and pipelines.
This role will ideally have you invoice the client directly for your time, so possible OUTSIDE IR35 available. Please talk to us if you would like to learn more about this opportunity.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Known internally as My Recovery Platform Executive
Contract Type: 12 months fixed term
At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:
Innovative – Collaborative – Authentic – Resourceful – Energetic.
We have an incredible opportunity for a My Recovery Platform Executive to join our team.
Please see below for more information on what just might be your future role.
About The Role
My Recovery is a platform that provides our beneficiaries with a single source to access Recovery support tools.
The post holder will manage the day to day delivery and co-ordination of our My Recovery platform ensuring content planning, programming and commissioning to deliver an engaging and effective experience for users both existing and new beneficiaries.
Deliver product enhancements & developments for My Recovery, liaising with Eclipse platform team sand external agencies/providers (Giant, OLM & JustGo)
Support the evaluation on going (both Analytics and user research)
Manage the user experience, leading improvements across the platform to deliver the best journeys and engagement including all platform content.
Support the reporting up to Recovery leadership, Exec & Trustees
About You
We are looking for someone with the following skills:
- At least 1 years’ experience of digital product management
- Fully responsible for running and managing content creation plan
- Able to report on all key web and users metrics and propose improvements to achieve. Experienced with Google Analytics.
- Experience sourcing user feedback on digital products, and then how to use this insight to improve experience
- Demonstrable and Exceptional project management skills – a real starter finisher used to getting the most out of internal teams and external agencies.
- Good understanding of website UX
Please see the job description for more details about the role.
The Network Lead plays a central role in helping us achieve our vision to end the need for food banks in the UK. This is a varied, proactive and fast-paced role that involves representing the Trussell Trust on policy and public affairs in the region/nation, the leadership of a dynamic team of area managers that supports the network of food banks in the region/nation to deliver emergency food, and the coordination of projects and partnerships to support the food banks in our network to reduce the need for their services locally.
Role responsibilities
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Strategic Leadership: Manage the delivery in the region/nation of food bank operations and key strategic projects that are part of the Trussell Trust’s five-year strategy to end the need for food banks.
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Projects and partnerships: Build partnerships and develop projects with organisations to develop and build services and systems that help end the need for food banks, including working with food banks to ensure that local churches (including church leaders) are connected to and have an understanding of the importance of ending the need for food banks in local communities.
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Policy and public affairs: Engage with a wide range of external bodies, including elected representatives, faith and community organisations, and research bodies.
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Team Leadership: Provide leadership, support and line management to the area managers.
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Risk Management: Ensure consistent quality assurance of food banks across the region, in line with guidance from the safeguarding and quality team at the Trussell Trust, and support area managers to deal with complaints and manage food banks with high risks.
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Cross-organisational working: Act as a liaison between the area team, the wider operations team, and other directorates, managing the flow of ideas and feedback to positive effect.
Person Specification
Technical skills and minimum knowledge:
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Confidently represent the Trussell Trust with a range of stakeholders, including elected representatives, and effectively manage the roll-out of the organisational strategy in the region/nation.
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Knowledge and experience of policy and public affairs, including a track record of successfully influencing politicians and key decision-makers to achieve strategic goals.
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Knowledge and experience of community development or local service provision.
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Experience of managing projects and partnerships, from inception to evaluation, to achieve strategic goals.
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Experience of team leadership. line management and supervision, including dealing with performance issues and using coaching skills.
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Competent and efficient use of IT, including the main Microsoft Office programs and database management.
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This role will require an appreciation and understanding of the significance of Christian faith within our food bank network, and the ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together. Food banks in our network are typically governed by or run in partnership with local churches from across a wide range of denominations and traditions.
Behaviours and competencies:
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Demonstrate a commitment to the values of the Trussell Trust
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Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds
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Excellent communication and interpersonal skills, particularly listening skills.
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Role models inclusive behaviour, values and leadership
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Confident, resilient and self-motivated team player
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Well-organised and able to juggle competing priorities.
The client requests no contact from agencies or media sales.
Project Engagement Coordinator, Collaborative Design
(Scotland)
£32,145 per annum (pro rata for part time hours)
(Ref: SUS4283)
Full Time 37.5 hours per week – happy to talk flexible working
Contract: Maternity cover (secondment available for internal candidates)
Base: Sustrans Hub in Edinburgh or Glasgow with the flexibility to work from home.
About the role
We have a new and exciting opportunity to work with us in our Collaborative Design team as our Project Engagement Coordinator. You will have an opportunity to deliver a portfolio of projects which exemplify best practice in engagement and design.
As the Project Engagement Coordinator, you will be the project lead on engagement elements, conducting research to identify areas of development and sourcing opportunities to partner with local organisations.
You will be engaging with communities, stakeholder groups and the local authority to inform project development and the delivery of a range of activities, through the collaborative design process by ensuring all voices are heard, and communities feel part of the process.
You will be incorporating a behaviour change plan for each project and participating in case studies and project summaries which demonstrates their impact.
Candidates should be based within the geographical area with regular travel expected to a nominated hub/office base in Edinburgh or Glasgow.
About you
With a good understanding of active travel issues facing communities, you will have proven experience of delivering practical engagement initiatives with a commitment to taking an inclusive and equitable approach to ensure all voices are heard.
You will own strong organisational skills with the ability to plan and prioritise own workload for multiple projects.
As an excellent communicator, you will have the ability to inspire and develop professional relationships with ease across a wide range of people.
You will demonstrate competence in MS Office applications, data handling and remote conferencing platforms. As well as experience of SP=EED or similar training in engagement on built environment projects.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 17 July 2024.
- Interviews will take place via MS Teams on the 29th or 30th July 2024.
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
Are you looking for an opportunity to join an incredible campaigning organisation as an Individual Giving Lead? We’re thrilled to be looking for a Senior Income & Engagement Officer to lead the Individual Giving function within an amazing international campaigning charity. This organisation works with partners around the world to fight poverty and defend human rights, as part of the movement for global justice
As Senior Income & Engagement Officer, you will work closely with the Director of Income & Engagement to develop and implement strategies and campaigns to deepen relationships with individual supporters to increase both campaign participation and grow income. You will also lead on a Legacy programme and manage an Income & Engagement Assistant, ensuring the delivery of world class supporter care and experience.
This is an incredible opportunity to be the Individual Giving Lead and shape the programme moving forward, making informed decisions and working with senior stakeholders to get the best out of campaigns.
As Senior Income & Engagement Officer, you will need:
- Significant proven experience managing individual giving fundraising campaigns across a range of offline and digital channels. This could have been gained working in-house at a charity or working for a fundraising agency or similar.
- Excellent copywriting, written and oral communication skills with the ability to translate data to insight and communicate this with various stakeholders.
- Demonstrable experience of meeting fundraising targets and developing individual giving or digital income streams.
Deadline: 8th July
Salary: £44,000 - £46,600
Working pattern: Full-time, permanent
Location: London – Hybrid (One day per month in office)
If you would like to have an informal discussion, please call Jake on 02030 062787 or email [email protected]
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.
If enough applications are received the charity reserve the right to end the application period sooner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
Working across both Social Mind and Social Sync as a Customer Success Manager you will play a pivotal role in ensuring our non-profit clients succeed in their digital fundraising endeavours.
You will oversee the complete lifecycle of client engagement, from onboarding to support and retention, ensuring they fully leverage our platform's capabilities and agency expertise.
You will act as a strategic advisor, guiding clients through their journey with Social Mind and helping them optimise their campaigns for maximum impact.
Your role will involve proactive communication, strategic planning, and collaboration with internal teams to deliver exceptional client experiences building long term relationships.
Background
Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.
Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns and behavioural, omni-channel supporter journeys.
We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys and we unlock the supporter’s potential with meaningful insights.
Key Responsibilities
- Client Relationship Management:
- Work closely with Growth team to deliver smooth and effective handover milestones to ensure ongoing client confidence.
- Build and nurture strong relationships with key stakeholders at non-profit organisations, understanding their digital fundraising goals and aligning our solutions with their strategic objectives.
- Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback and identify opportunities to increase value and reduce churn across Social Mind and Social Sync.
- Explore different ways in which clients may benefit from new agency services as our offer diversifies in line with market trends and demands.
- Onboarding and Adoption:
- Ensure client satisfaction by keeping internal teams well briefed to successfully deliver agreed client requirements to a high standard and on time.
- Collaborate cross functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.
- Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.
- Success Planning and Outcomes:
- Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.
- Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and agency offering.
- Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Development teams to drive enhancements that meet client needs.
- Identify potential risks and opportunities for upsell, working closely with internal teams to address concerns and explore growth possibilities.
Skills and Knowledge
- Strong knowledge and understanding of non-profit fundraising, particularly social and digital fundraising.
- Experience with managing multi-channel campaigns and understanding campaign lifecycle from planning to post-campaign analysis.
- Excellent communication and presentation skills, capable of managing complex stakeholder interactions and inspiring action through data and case studies.
- Tech-savvy, with a strong interest in learning about our platform and the ability to provide technical guidance to clients.
- Positive, enthusiastic team player with a collaborative approach and a drive for continuous improvement.
- Experience in the non-profit sector is desirable, with a passion for supporting charitable causes and driving meaningful change.
- Experience in a Customer Success or Account Management role is desirable, ideally within the non-profit sector or a B2B SaaS environment.
The client requests no contact from agencies or media sales.