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Royal Star & Garter, Hampton (Hybrid)
£35,000 per year
Join our team as a Resident Liaison & Occupancy Lead and help us support our Homes in maintaining their occupancy status.
Posted 1 week ago Quick Apply
Closing in 7 days
The King's Trust, London (Hybrid)
£25,400 - £30,200 per year
Posted 1 week ago
Closing tomorrow
Morgan Law, London (Hybrid)
Up to £110000 per annum
Posted 1 week ago Quick Apply
Frontline, Apsley (On-site)
£20,600 - £34,000 per year
Approach Social Work (formerly the Frontline programme) is a three-year master’s programme, building a new generation of social workers.
Posted 1 week ago
Closing in 2 days
ISEAL Alliance, E2, London (Hybrid)
£13.15 per hour
Get insights in sustainability focused policy setting & work on China. Valuable learning across a range of admin, logistics & research areas
Posted 1 week ago
Closing in 2 days
Starlight Children's Foundation, W6, London (Hybrid)
£37,000.00 - £40,000.00 pro rate per annum
Starlight is the national charity for children’s play in healthcare.
Posted 1 week ago Quick Apply
Closing in 2 days
The Eikon Charity, New Haw, Surrey (Hybrid)
£29,000 - £32,000 per year
A fantastic opportunity for an experienced counsellor to join a team committed to helping children and young people in Surrey
Posted 1 week ago
Closing in 2 days
Charity People, London (Hybrid)
£110000 - £125000 per annum
Posted 1 week ago Quick Apply
Closing tomorrow
Cancer Research UK, Stratford (Hybrid)
£95000 - £105000 per annum
Posted 2 weeks ago
Closing in 7 days
Coram Voice, Bloomsbury (Hybrid)
£23,933 per year
Posted 2 weeks ago
Closing today at 23:59
Harris Hill Charity Recruitment, Buckinghamshire (On-site)
£35k per year
Posted 2 weeks ago Quick Apply
Page 56 of 75
Hampton, Greater London (Hybrid) 11.17 miles
£35,000 per year
Full-time
Permanent
Job description

We are looking for a Resident Liaison & Occupancy Lead to join our Central Services team. This role will support the Homes with maintaining occupancy levels, managing the moving in process for individuals requiring our services, assessing financial needs, negotiating contracts and ensuring compliance with regulatory standards.

You will be working with highly skilled and motivated teams with a mission to support veterans and their families. This role will be crucial in fostering connections and enhancing the quality of life for both residents and their families. You should have the ability to work autonomously and with our dedicated teams.

We prioritise the growth and education of our team with a comprehensive training and support programme. We also offer excellent benefits.

Job description

  • The Resident Liaison and Occupancy (RLO) Lead will be responsible for managing the full enquiry process for individuals requiring our services, providing excellent levels of customer care. They will ensure a warm and receptive experience for veterans and their partners with our Homes, assist them with their individual financial needs assessments, help coordinate the moving in process, negotiate contracts, and ensure compliance with regulatory standards.
  • The RLO Lead will work closely with beneficiaries and their families across all our Homes, as well as local authorities and social workers to ensure that veterans and their partners can access the services and environments that best meet their needs.

Assessment and access to services

  • Coordinate and manage the enquiry and moving in process to our Homes from first points of contact or referral to admission, ensuring a smooth transition for veterans and their partners.
  • Conduct comprehensive assessments of individuals’ needs in collaboration with our Homes, social workers and healthcare professionals.
  • Identify suitable services and support according to our criteria that align with assessed needs, preferences, and best interests of the individuals.

Liaison and coordination

  • Act as a primary point of contact for our Homes, social workers, families, and other stakeholders.
  • Provide guidance and support to veterans and their families throughout the moving in journey, or where they require support from other services.
  • Provide a positive customer experience, helping to facilitate communication and collaboration among all parties involved with the moving in process.
  • Work in collaboration with the Marcomms teams to input effective data to relevant analysis.

Contract management

  • Negotiate and manage resident agreements with Home Managers, local authorities, residents and families, ensuring cost-effective and high-quality service delivery.
  • Monitor relationships and communication with local authorities, community teams and hospital discharge teams addressing any issues or discrepancies in a timely manner.
  • Monitor the ratio of self-funders to local authority residents and liaise with the Financial Controller to report their occupancy status.

Quality assurance and compliance

  • Ensure that all admissions comply with regulatory standards, our policies, and best practices.
  • Conduct regular reviews and audits of the assessment and admissions of new residents into our Homes to maintain high standards of satisfaction.
  • Address any concerns or complaints regarding admissions and take appropriate action to resolve issues.

Data management and reporting

  • Maintain accurate and up-to-date records of all enquiries, admissions, assessments, and contracts using Found (our occupancy database).
  • Prepare regular reports on occupancy activity, outcomes, and performance metrics liaising effectively with the Marcomms team
  • Utilise data to identify trends, inform decision-making, and improve service delivery.
  • Undertake any other duties as required and consistent with the nature of the role as determined by your manager.
Application resources
Posted by
Royal Star & Garter View profile Organisation type Registered Charity Company size 501 - 1000
Posted on: 24 October 2024
Closing date: 15 November 2024 at 23:30
Tags: Administration,Social Care / Development,Retail / Sales,Customer Service,Customer support

The client requests no contact from agencies or media sales.