Jobs in Hook

We are looking to recruit a CEO (Director) to support us in an exciting period of growth. Over the next 5 years, we will double our reach and impact. The CEO (Director) will lead us through this transformative period. 

Since 2011 Disability Africa has developed a model using playschemes as hubs to deliver essential lifesaving services to extremely vulnerable disabled children and to end their exclusion in low-income African communities. Using this model, we have worked with project partners in Kenya, The Gambia, Sierra Leone and Zambia. 680 disabled children have now attended our projects more than 90,000 times since 2011. Now the charity is planning to grow and expand with our 5-year plan (‘DA2029’) to replicate the Disability Africa Model to reach more disabled children across Africa.

By 2029 we will: 
• Start work with at least 4 new partners in Africa (as well as expected growth at our existing projects). 
• Deliver 160,000 attendances by at least 1,500 disabled children in 7 African countries. 
• Grow and reach as many disabled children as possible - we know we can’t do it all by ourselves - so we will engage other international NGOs to adopt our model of inclusion. 

Disability Africa is a four-day week employer.

Join our vibrant and supportive fundraising team! This position is ideal for someone who excels at relationship-building and is passionate about making a difference in their community by working for a local charity.  We're looking for someone who thrives on building strong relationships with corporate partners and local businesses across Berkshire and nearby counties, helping to generate essential income for our charity. This includes assisting with the organisation and delivery of events.

You'll leverage your creativity and professionalism to manage and grow existing corporate partnerships, while proactively seeking new business opportunities by undertaking research, create compelling proposals for a range of audiences and pitching to companies to secure their support. It you have the transferable skills to succeed, no formal fundraising experience is necessary. 

In addition to a competitive salary, we offer generous annual leave, access to a pension scheme, private medical insurance, and life assurance. You'll also enjoy free on-site parking and the benefits of our Employee Assistance Programme.

Are you an experienced communications professional that is passionate about using your creative communication skills to make a difference? 

This is an extremely exciting opportunity to play a leading role in the further development of Alexander Devine Children’s Hospice Service.

We are an award-winning local charity that provides specialist care and support to children with life-limiting and life-threatening conditions, and their families across Berkshire and into surrounding counties.

We are looking for a motivated, dynamic and experienced Communications Manager to join our team and who will help us build on our charity’s established reputation. You will lead on the delivery of a marketing and communications strategy that will engage and champion our brand to all our key audiences, internally and externally, in a consistent manner via a number of mediums and platforms.

You will bring creativity, energy, and passion to this role, with responsibility for delivering high-quality marketing assets that will bring our vital work to life in an inspiring way to help grow awareness and increase vital income.

The successful candidate will need to have experience across various areas: PR and brand management, report writing and developing case studies.

The role is based at our state-of-the-art children’s hospice just outside Maidenhead.

Summary

The Church of England Foundation for Educational Leadership was set up in 2017 with the mission to 'develop inspirational leaders who are called, connected, committed to deliver the Church of England vision for education'. Since then, it has operated a wide range of leadership development programmes, networks, research, conference and events, and published a range of key leadership resources to equip school leaders at every level to put their vision into practice.

Part of this provision has been as a very successful national provider of NPQ programmes. Beginning in 2017 with the delivery of NPQs for Headteachers, our suite of programmes has now expanded to include programmes for Specialist Teachers, Senior Leaders and also Executive Leaders. More recently, a partnership between the Church of England and the Catholic Education Service is also enabling programmes to be delivered more widely as together our school provision represents around 34% of the sector.

You will be supporting the Learning Specialist's work across a range of digital systems, although primarily the Blackboard LMS. The role will focus on ensuring our NPQ participants and participants on other programmes have the best possible experience when using the LMS by providing technical support and administration. This will also include responsibility for responding to queries from delivery partners and participants about Blackboard. Where necessary, this will also require working across other systems, including the Salesforce CRM, and supporting with live teaching sessions on Zoom, Teams or other platforms.

• This is a fixed-term contract until 31st December 2025
• Whilst this is a remote role, the post-holder will need to travel for the following reasons:
  • 
    
    • Education Office Team Days (3 per year)
    • Education Office Residential (2 days, including 1 overnight stay in the autumn)
    • NPQ Team Days (approx 3 per year)

To be successful in this role, you will need to have:

• Knowledge of Learning Management Systems and their administration
• Experience of adapting curriculum content (using multimedia, creativity and knowledge of instructional design etc.) for an LMS or live training sessions based off existing material
• Customer service approach and ability to triage varying technical issues; ensuring prompt responses

• A salary of £34,801 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

• 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme 
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

We are looking for a talented Marketing Manager to lead and deliver inspiring campaigns that extend our reach, deepen engagement, and strengthen our mission. This is a pivotal role in shaping how we connect with audiences, share powerful stories, and grow support for our work.

At Elam, we are dedicated to supporting the church in the Iran region and beyond. Through discipleship tools like the Safar app, digital resources, and impactful storytelling, we equip and inspire believers while strengthening relationships with partners and donors.

This is a pivotal new role, enabling us to craft more compelling narratives, extend our reach, and connect with new audiences in meaningful ways.

The Marketing Manager will work closely with the Marketing and Communications Director and the Communications team to develop and execute integrated marketing strategies that amplify our mission, promote our core product offerings such as the Safar Discipleship app, and strengthen relationships with donors and partners.

The ideal candidate will bring a combination of creativity, strategic thinking, and data-driven decision-making to deliver impactful campaigns across multiple channels. If you are passionate about marketing, storytelling, and creating meaningful impact, this is an incredible opportunity to make a difference.

Duties and Responsibilities

• Strategy and Planning:
  • Collaborate with the Communications and Marketing Director to create and implement comprehensive marketing and communications strategies, including annual plans, campaigns, creative direction, customer journeys and target audience insights.
  • Develop and execute integrated marketing campaigns across digital and traditional channels to support Elam’s core product offerings, with a particular focus on the Safar Discipleship app.
• Campaign Execution and Management:
  • Oversee the production of a wide range of marketing assets, working closely with copywriters and designers to ensure brand consistency.
  • Plan, execute, and evaluate marketing campaigns, including organic and paid media strategies, to achieve acquisition and retention goals.
• Content Development:
  • Help shape Elam’s story, creating compelling narratives that resonate with diverse audiences, inspire action, and build awareness.
  • Develop impactful marketing materials, including annual reports, publications, email campaigns, and digital content.
• Performance Analysis:
  • Track, measure, and analyse the performance of marketing campaigns, providing insights and recommendations to optimise future initiatives.
  • Monitor the quality of the marketing database, ensuring it supports effective campaign execution and donor engagement.
• Team Collaboration:
  • Work collaboratively across teams to ensure marketing efforts align with organisational goals and priorities.
  • Manage relationships with internal and external stakeholders, including donors, partners, and creative agencies.
• Industry Awareness:
  • Stay up-to-date with industry trends, emerging platforms, and best practices to ensure Elam’s marketing remains innovative and effective.

Essential:

• 3+ years of experience in marketing strategy development and execution.
• Experience producing a wide range of marketing materials, including digital content and publications.
• Strong IT skills, including familiarity with website content management systems (e.g., WordPress), marketing analytics tools, and email marketing platforms.
• Ability to analyse data to evaluate campaign performance and inform decision-making.
• Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
• Strong organisational and project management skills, capable of managing multiple campaigns and deadlines simultaneously.
• Commitment to Elam’s mission and values.

Desirable:

• Experience managing a campaign budget and optimising resources effectively.
• Knowledge of Google Analytics and CRM platforms.
• Familiarity with design software (e.g., Canva, Adobe InDesign) and creative asset production.
• Understanding of donor acquisition and retention strategies.

Knowledge and Experience:

• Extensive experience in planning, executing, and evaluating integrated, multi-channel marketing campaigns.
• Proven ability to develop and manage creative strategies that engage and retain diverse audiences.
• Demonstrated ability to create marketing assets that drive engagement, including reports, publications, and digital campaigns.
• Familiarity with data analysis and reporting tools to assess and improve marketing performance.
• Strong background in managing budgets, timelines, and competing priorities.

Skills and Abilities:

• Creative and strategic thinker with a passion for impactful storytelling.
• Strong analytical skills, with the ability to interpret data and make data-driven recommendations.
• Excellent written and verbal communication skills.
• Proactive and resourceful, with a solution-oriented mindset.
• Ability to work collaboratively with internal teams and external partners.
• Flexibility and adaptability to navigate a fast-paced environment and changing priorities.
• Enthusiastic, curious, and eager to stay informed about the latest marketing trends.

Why Join Us?

This is a fantastic opportunity to join a mission-driven organisation where your marketing expertise will make a real difference. You’ll play a key role in shaping impactful campaigns that engage supporters, strengthen partnerships, and grow our reach.

You’ll be part of a collaborative and supportive team, where your ideas and creativity will be valued. If you’re looking for a rewarding role where you can lead strategic marketing initiatives and drive meaningful engagement, apply now!

Our amazing team at Alana House - PACT are looking for full time Key Workers to join our Womens Community project.

Could you make a lasting difference to women facing multiple disadvantages in the community? Our award winning trauma recovery service empowers and enables women to access the support they need. Our service covers Reading, Berkshire, Oxford City and South Oxfordshire.

Position: Womens Community Project Key Worker

Location: Based in central Reading, the role requires travel across Berkshire, Oxford City and South Oxfordshire

Contract: Permanent full time – 37 hours per week

Salary: Starting salary in the range of £25,734 to £31,453 per annum, depending on skills and experience

Having regard to the nature and context of the work, there is a genuine occupational requirement permitted under the Equality Act 2010 that this post is only available to female applicants.

About the role:

As a Key Worker at Alana House, you will hold a case load of women and be involved in one to one work, support work and group based sessions. Your Key Worker responsibilities will include:

· regularly meet with women to provide dedicated emotional and practical support

· complete initial assessments of risk and need, and provide one-to-one support across rehabilitative pathways

· create and review support plans in collaboration with the woman, and other agencies

· facilitate and deliver group-based support

About you:

As Key Worker, you’ll bring an in depth knowledge of issues facing women with multiple disadvantages and you’ll have significant experience of working with women experiencing challenges relating to offending (e.g. homelessness, substance misuse, domestic violence, mental health or other relevant work area). 

If this sounds like you then apply today to join a collaborative team who are part of something truly meaningful.

Please visit our website for a contact telephone number for an informal discussion about the role and ask for Sabina, Alana House Manager or Lynda, Alana House Team Leader.

Early applications are encouraged as we may close this vacancy on an earlier basis if a successful candidate is found.

Closing date: 9am Monday 07 April 2025

Interview dates: Thursday 27 March and Tuesday 15 April 2025

Other roles you may have experience of could include: Family Support Worker, Family Key Worker, Womens Support Worker, Womens Key Worker, Key Worker, Domestic Abuse Support Worker, Domestic Abuse Key Worker, Recovery Worker, Assistant Support Worker, Assistant Key Worker, IDVA Independent Domestic Violence Advocate, ISVA Independent Sexual Violence Advocate, Probation Services Officer, etc.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

Harris Hill is delighted to work exclusively with CISV International, a global non-profit dedicated to peace education, in seeking an experienced International Safeguarding and Risk Management Lead to ensure the safety and well-being of its volunteers and participants across its network of over 60 member associations worldwide.

This senior role is crucial in shaping, developing, and implementing safeguarding and risk management policies and processes that support CISV’s mission of fostering intercultural understanding. The post holder will oversee the safeguarding and risk management systems for all of CISV’s global peace education programmes, ensuring they meet high safety standards and comply with legal and regulatory frameworks. As part of the Senior Management Team, you will report directly to the CEO and lead a small staff team as well as a volunteer network of risk managers, providing training, guidance, and expert advice on risk management and safeguarding matters.

The successful candidate will be a people person and a charismatic leader, conscious that empowering colleagues and volunteers is more effective than just ‘managing them.’ You will bring significant senior-level safeguarding experience, ideally in child protection, along with a strong understanding of UK safeguarding laws and the regulatory requirements of the Charity Commission. This candidate will also show a good understanding and ability to lead a team in broader risk management concerns. You should have the ability to develop and enforce policies, manage serious incidents, and communicate effectively across diverse cultural contexts. Experience in international or volunteer-led organisations is desirable, as is the ability to work with volunteers in a multicultural environment.

To apply, please send your CV and cover letter to Giuseppe Di Maria, Principal Consultant at Harris Hill -

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

We are looking for a determined, skilled, proactive trusts fundraiser to join our small team in this newly created role to help stop children dying suddenly and without explanation.

Tragically, 1-2 seemingly healthy children die in the UK every fortnight, often going to sleep and never waking up. This incidence is unchanging. SUDC UK was founded in 2017 to raise awareness of Sudden Unexplained Death in Childhood (SUDC), encourage and fund scientific research and offer support and advice to affected families.  We believe SUDC research should receive more attention and scientific investment and are inspired by efforts to impact SIDS (cot death), where there has been an 80% reduction in infant deaths in the past 30 years. We can do so much more for SUDC children and their families.  

Why apply to SUDC UK? The post holder will be joining our ambitious, passionate, young charity, which consistently punches above its weight. SUDC remains relatively unknown to UK funders, but we are desperate to change this. Despite the current challenging trust fundraising environment, we are hopeful there are philanthropists and grant makers who will be inspired by our impact to date and the enormous potential to save young lives.

Fully remote. A home-based and flexible role. Collaboration over Teams/Zoom. Very occasional travel to meetings/events.

Communications Officer

The National Youth Agency is looking for an experienced Communications Officer

Are you a confident communicator who loves storytelling, content creation and connecting with audiences online?

Do you believe in the power of youth voice and want to help amplify it on a national stage?

Contract: 1-Year Fixed term contract (with potential to extend)
Hours: Full-time 37 hours per week – flexible working.
Salary: £29,000 to £34,000 per annum (dependent on experience and qualifications)
Location: Remote working with some travel to meetings and events required.

What we do

Youth work is the best methodology to unlock young people’s potential by providing high quality support and opportunities. Skilled youth workers build relationships that support young people to explore their personal, social, and educational development. Youth work enables young people to develop their voice, influence, and place within society.

As the national body for youth work, NYA has a dual function. We are the professional, statutory, and regulatory body (PSRB) responsible for qualifications, quality standards and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

About the Role

This is more than just a comms job.

This is a chance to work directly with young people and help them share their stories, reach wider audiences, and influence national conversations. You’ll be joining a friendly, fully remote team with a shared mission to put youth voice at the heart of everything we do.

The Communications Officer (Programmes) will focus on our flagship youth voice initiatives – including the UK Youth Parliament, Youth Select Committee and National Youth Council for England – developing content and campaigns that shine a spotlight on young people’s impact.

You’ll create high-quality content across blogs, newsletters, toolkits, reports, and social media. You’ll also support press engagement, storytelling and digital campaigns, helping to shape public perception and engagement with youth-led change.

Key Responsibilities

• Use real stories, testimonials, and data to showcase the impact of youth programmes
• Write, proofread and edit engaging content for web, social media and publications
• Support the delivery of comms and media around national events and campaigns
• Manage platforms including X (Twitter), YouTube, and TikTok
• Design and write email marketing campaigns
• Collaborate with internal teams and key partners such as DCMS, Parliament and youth organisations
• Help prepare young people for press interviews, and coordinate their contributions
• Attend key events and support the visibility and profile of youth voice nationally

Please download a copy of our Candidate Pack to see full information about the role and requirements.

Why work for us?

Our team members rated NYA 9 out of 10 as an employer 90% would recommend working at NYA to their friends and family.

What our team say about working at NYA*:

‘A great environment to work, with colleagues who I care for & who care about me’

‘I feel INCREDIBLY supported & grateful to work for this fantastic organisation’

‘Always willing to listen, providing trust & freedom as an employer’
*Source: NYA staff survey October 2023

NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.

NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.

NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions including training and corporate mentorship opportunities.

We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

To apply now:

Please download our Candidate Pack to find out more about the role and requirements

Please submit the following via our online application portal by 23rd April 2025:

• A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the 'About You' section.
• A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the person specification. Please note that the covering letter is an important part of the application and we will not accept CV’s without one.
• Diversity monitoring information – Diversity monitoring – This information is optional and is for our EEDI monitoring purposes only. This data will be anonymised and processed in accordance with UK Data Protection Law.

We encourage you to apply without delay as we will close the recruitment process early if we receive a sufficient number of applications.

Interviews to be scheduled: 6th & 7th May 2025 (subject to change)

Discover more about the National Youth Agency and our work on our website.

At the National Youth Agency, we are proud to be an equal opportunities employer. We are deeply committed to embedding equity, equality, diversity, inclusion and belonging (EEDI) across everything we do.

We believe that a diverse workforce brings invaluable perspectives and strengthens our ability to support young people and the youth work sector effectively.

We are actively seeking applications from individuals of all backgrounds, especially those from minoritised and underrepresented communities, as we work to increase our diversity and representation. Your lived experiences and unique perspectives are crucial in shaping our work and ensuring it reflects the communities we serve.

If you share our passion for making a difference and fostering an inclusive workplace, we encourage you to apply and join us in creating positive social change.

REF-220 740

About The Role

About the opportunity

We are looking for an exceptional individual who will support the development and delivery of the corporate safeguarding function across the Society, ensuring that people at risk are supported to remain safe and have timely access to appropriate support and intervention, in line with legislative requirements and good safeguarding practice. The corporate safeguarding function is a strategic function that encompasses all areas of safeguarding advice and assurance required for the safe delivery of projects, partnerships and events.

About you

You will have substantial experience in project management and the ability to problem solve creatively, alongside experience of creating rapport and influencing management both within and outside your organisation. You will be able to confidently apply your knowledge, skills and experience to the work of a large organisation committed to supporting people with dementia and their families.

The role reports into a Corporate Safeguarding Manager.

Interviews date: w/c 5th May

What you’ll focus on:

- Support the research on safeguarding adults at risk and contribute to subsequent analysis, reporting and policy / procedures development. Report writing is an essential skill required.
- Support the research and identification of safeguarding gaps and risks at a corporate level.
- Lead and/or support projects initiated by or related to aspects of Corporate Safeguarding.
- Support the development and implementation of the organisation’s safeguarding strategy and policies.

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground breaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
 
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
 
Our commitment to Equity, Diversity, Inclusion & Belonging
 
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer’s Society.
 
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
 
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

We are looking for a compassionate, proactive, experienced, and professionally registered nurse to evolve our support services and provide excellent, specialist care for families affected by Sudden Unexplained Death in Childhood (SUDC).

SUDC UK has a small, warm, passionate and impactful team who currently support families facing the sudden death of a child between 1-18 years, with no clear explanation for their child’s death. 

Currently, the charity’s co-founder and CEO delivers services in collaboration with our affiliate organisation, the SUDC Foundation (based in the U.S). This new role will evolve SUDC UK’s direct support services by delivering an expanded, evidence-based SUDC UK pathway of exceptional care for registered families. 

The role will include providing 1-1 supportive zoom calls for information and guidance, case advocacy requiring collaboration and relationship building with professionals like Coroner’s officers and paediatricians, signposting, referrals and collaboration with other organisations, a family peer connection program, family events, service review and continuous improvement. 

Are you highly organised and passionate about supporting meaningful causes? Do you want to play a crucial role in a team that helps people with sight loss live the life they choose? We are looking for a Fulfilment Supervisor to join our team and ensure the smooth processing and administration of Fundraising campaign responses, directly contributing to the success of our 5-year Fundraising strategy.

In this role, you'll have the opportunity supervise a dynamic Fulfilment Team, guiding them through daily tasks while fostering a collaborative and productive environment.

Collaboration will be at the heart of your work. You'll build strong relationships with key stakeholders, including the Donation Processing Supervisor and Manager, to guarantee the seamless reconciliation of income and resolution of any queries. You’ll also keep a close eye on KPIs and SLAs, ensuring that all targets are met and addressing any challenges as they arise.

 

If you're a proactive and detail-oriented professional who is eager to support a purpose-driven team and make a lasting impact on people’s lives, we want to hear from you.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

For the complete list of essential and desirable criteria please view the job description attached to this advert. 

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

About The Role

At Alzheimer’s Society we are nothing without the incredible support we receive from the public. As a result of this, our Supporter Engagement team are absolutely vital in delivering tailored support and advice to our supporters and to the public. The team are the driving force behind building meaningful relationships with our supporters and team members are empowered to deliver bespoke conversations across phone, emails and social media, both inbound and outbound. The team are dedicated, hard working and fast paced with a passion for getting things right the first time.

The team manages a high volume of interactions and support is second to none. We pride ourselves on having an open communication style between all members of the team so that help is available for you to be successful in your role.

As a Supporter Engagement Advisor you will be the first point of contact delivering an excellent supporter experience to members of the public and Alzheimer’s Society’s supporters. Through answering queries and proactively delivering exceptional levels of stewardship, you will build relationships and inspire supporters and potential supporters about our work, whilst maintaining accurate system records that reflect and enhance the supporter experience.
 
This is a homeworking role, but you may be required to travel to attend meetings, events and team-days, so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to travel to our offices (London or Birmingham) if/when required.

About you

- Excellent verbal and written communication skills and the ability to liaise with a diverse range of stakeholders.
- A good understanding and experience on using databases and communication systems
- Ability to demonstrate compassion and empathy as you will be responding to supporters and members of the public who need different levels of support.
- Ability to be flexible, demonstrating your ability to shift your approach in an appropriate, respectful and supportive manner to help those affected by dementia.
- Ability to form and maintain strong and long-lasting relationships with our internal stakeholders and our supporters.
- Be comfortable in contributing to discussions around continuous improvement as we have a team of people who are all passionate about improving processes so that our supporters have the best experience.

We encourage creativity and seek people that want to influence how we do things and take pride in being part of a team that excels.

This is a key role within the Engagement Directorate at Blind Veterans UK as we are working through a new strategy which ensures we become data and insight led and put our audiences at the centre of all our communication. This presents an excellent opportunity for you to help revolutionise how Blind Veterans UK conducts data selections and to play a key role in producing actionable insights as we seek to increase the sophistication of our marketing activity and deliver an excellent supporter experience.

You will be responsible for the accurate and timely delivery of complex database extracts from Raiser’s Edge using FastStats, ensuring all data selections are delivered to a high standard for communications to Blind Veteran UK supporters. This includes ensuring data selections are scheduled, developed, tested and checked, and delivered in accordance with the agreed brief and deadlines. The critical element to this role is developing a campaign planning process that embeds a test and learn culture and drives innovation and improvement in our communications.

You will work with the Insight Manager and wider Engagement (fundraising and Comms & Marketing) Team to implement journeys and automations to improve second gift rates and drive sustainable income.

As well as leading on data selections, you will manage the insight planning and request project boards, working with the Insight Manager to respond to both ad-hoc insight requests and longer term insight projects.

Main duties and responsibilities of the role - what you'll be doing:

• Lead on data selections. Responsible for ensuring all data selections are produced in an accurate, consistent and timely fashion, in accordance with agreed data selection briefs and deadlines.
• Manage the scheduling of delivering data selections to ensure there is clarity on what data selections are upcoming, to manage any potential clashes and to plan and prioritise the workload.
• Develop an excellent process and structure for delivering data selections that guarantees their consistency and accuracy.
• Work with stakeholders to ensure data selection briefs are completed correctly, definitions are clarified, and the final selection meets the criteria outlined in the brief.
• Work with the Insight Manager to identify insight-driven recommendations for campaign planning, and to ensure testing within data selections is valid and robust.
• Attend end of campaign meetings, and lead on the presentation of results and test outcomes and feedback on process improvements.
• Work with the Insight Manager to drive forward innovations in data selections, such as using propensity models to identify the right supporters to communicate with.
• Continually seek to improve the data selection process with the aim of automating and streamlining to improve the accuracy of selections.
• Lead on the implementation of a campaign planning process focussed on driving improvement in selection results through data-informed decision-making.
• Play a leading role in the planning of the calendar to manage communication activities.
• Work with the Insight Manager and Data Management functions to ensure the necessary data is being captured and is accurate, to enable campaign analysis to be conducted.
• Work with 3rd parties to ensure the timely and secure transfer of data selection files.
• Build and monitor supporter journeys for all data cohorts, improving the process based on findings.
• Send email communications, including testing and implementation of dynamic content.
• Manage the insight request project boards, assist in responding to ad-hoc insight requests and work with the Insight Manager on larger insight projects.

About Blind Veterans UK

At Blind Veterans UK, we are here to support anyone who has served in the Armed Forces or National Service, and who is now living with significant sight loss. We provide veterans with rehabilitation, training, practical advice and emotional support.

We’re a transformational team that believes every vision-impaired veteran should be able to lead the life they choose. We help blind ex-service people of every generation – and since 1915, we’ve provided support to tens of thousands of vision-impaired veterans.

Together we can help rebuild blind veterans’ lives after sight loss. Away from isolation and towards a life of fulfilment and happiness.

Position: Data Selections & Insight Analyst

Reports to: Insight Manager

Location: Remote working. We have an office in Queen Square, London, for those who wish to come into the office.

Hours: 35 hours per week (full-time)

Salary: £35,000–£37,000 per annum

25 days annual leave (not including bank holidays)

To apply please submit a CV and a covering letter outlining your relevant skills and motivation.

Closing date:  11th April 2025

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.