Jobs in Hertford

Special Olympics GB is a charity dedicated to providing year-round training and competition for
children and adults with intellectual disabilities. We are much more than just a sports organisation – we are a movement that breaks down barriers, fosters inclusion, and changes lives. With over 10,000 athletes, 6000 volunteers, and 100+ accredited clubs across England, Scotland, and Wales, we are committed to creating opportunities for everyone to thrive through sport.

Our athletes are at the heart of everything we do – they are inspirational, courageous, passionate, and insightful, embodying the core values of Special Olympics GB every single day. This is your opportunity to be part of something truly special and contribute to an organisation that creates real impact at a grassroots level.

About the Roles

• Hours: 35 hours per week (full-time) – flexible options negotiable
• Salary: £25,000 - £28,000 per annum
• Location: Home-based with regular travel
• Contract: 2 years with possible extension dependent on funding
• Benefits: Flexible working, generous Time Off in Lieu policy, annual CPD/training investment, employer’s pension scheme, 25 days annual leave + bank holidays + birthday leave, employee health scheme, and opportunities to attend exciting, inclusivity-driven events.

As part of our small yet ambitious and agile team, you will work closely with the Head of Network, our Accredited Clubs/Programmes, and Volunteers to drive grassroots development, build community engagement, and enhance opportunities for athletes.

Who We’re Looking For

We want to hear from you if you are:

• Passionate about inclusion and making a difference in people’s lives
• A great communicator who enjoys working with volunteers, athletes, and families incommunities
• Adaptable, agile and proactive, with the ability to troubleshoot and solve problems effectively
• Dedicated to personal growth and career development
• Driven by values that promote social change through sport

The Opportunity of a Lifetime

This is more than just a job – it’s a chance to be part of a global movement that empowers individuals, builds confidence, and fosters lifelong friendships. The journey is great, but the rewards are even greater. Don’t miss the opportunity to be part of something truly life-changing.

How to Apply

To apply, please submit your CV (2 pages)and a cover letter (1-2 pages) detailing:

• Why Special Olympics GB? Why do you want to join us now, and why are you the right person for the role?
• What impact do you hope to make in the role? How do you see yourself contributing to Special Olympics GB and the role you are applying for?
• Why should we choose you? Highlight your skills, knowledge, experience, and determination that make you the best fit.

Please tailor your application to the role—generic or combined applications will not be considered.

Key Dates

•  Application deadline: Sunday 27th April 2025, 9pm
•  Interview Stages: Stage 1 – week beginning 19th May 2025, Stage 2 week beginning 2nd June 2025
•  Final decision: Week beginning 9th June 2025

We are committed to equality and diversity and encourage all candidates who meet the job role requirements to apply. Please note that applicants will need to provide evidence of their right to live and work in the UK and will be required to undertake a DBS check .

We will only contact candidates selected for interviews.
No agency contact, please.
For job role specifics, please see the Job Descriptions.

Be part of a movement that changes lives. Apply today!

Are you an inspiring storyteller who knows how to connect with supporters and drive action? Are you looking for a role where you can bring creativity, insight, and purpose together to create real change?

We’re looking for a strategic and motivated Individual Giving Officer to lead the development and delivery of innovative direct marketing campaigns across print and digital channels. You’ll play a pivotal role in growing our supporter base, increasing income, and delivering exceptional donor experiences — with a special highlight being your involvement in our flagship BBC Radio 4 Christmas Appeal, now in its 99th year and raising close to £2 million annually.

You’ll work closely with colleagues across Fundraising, Digital, and Supporter Care, as well as with external agencies and suppliers, to deliver high-quality, insight-led campaigns that deepen engagement and drive impact.

This is an exciting time to join the team — we have ambitious plans for growth and innovation in our Individual Giving programme, and this role offers the chance to help shape and deliver that vision. If you thrive in a collaborative environment, have a strong eye for detail, and want to make a meaningful difference, we’d love to hear from you.

Job Description

Job Title: Individual Giving Officer

Responsible to: Head of Individual Giving

Contract type: Permanent; Full-time (35 hours a week)

Salary: £33,000

Hours: 35 per week

Location: Runway East, 24-28 Bloomsbury Way, London. WC1A 2SN. Bloomsbury & Holborn Coworking & Private Offices (runwayea.st) 

We offer flexible and hybrid working, but office-based work will be expected regularly.

Main purpose of role:

The primary purpose of this role is to develop and deliver innovative direct marketing campaigns that drive donor engagement across our regular giving and cash programmes. As an Individual Giving Officer, you will play a crucial role in shaping our fundraising program. A highlight of this opportunity is supporting the delivery of our flagship BBC Radio 4 Christmas appeal, a campaign that is now in its 99th year and generates nearly £2m each year.

We have ambitious plans in place to expand our donor base and increase income through our individual giving activity and we are looking for a passionate, strategic professional who can help us turn these plans into reality. This role offers an exciting blend of strategic planning and campaign delivery giving you the chance to make a real difference in supporting our work preventing homelessness.

Main duties and responsibilities:

• Project manage multiple direct marketing campaigns delivering accurate campaigns on time, on budget and to a high standard.

• Work across the organisation to gather engaging content for our direct marketing activities. Write and review copy for collateral used for engagement, conversion and acquisition activities.

• Completing relevant campaign management documents including post-activity analysis reports, identifying learnings and recommendations for future campaigns, and writing internal and external briefs.

• Support the Head of Individual Giving with forecasting and reporting across financial and non-financial KPIs in relation to the Individual Giving programme.

• Ensure excellent communication and liaison between the St Martin’s Charity’s Fundraising team, marketing agencies, suppliers and key stakeholders.

• Work with the CRM Manager to ensure that all campaign data is utilised and captured efficiently, effectively and accurately.

• Work with the Senior Digital Marketing Manager to ensure the Charity optimises digital fundraising opportunities in relation to individual giving.

• Acting as a day-to-day contact with external agencies ensuring high quality delivery of campaigns on time and on budget.

• Maintain a close working relationship with the Supporter Care Officer so that they are aware of all activity and able to respond to enquiries and complaints

• Keep abreast of key individual giving fundraising trends and issues and the regulatory environment.

• Ensure all St Martin’s Charity’s Individual Giving communications are consistent with the Charity’s brand values.

• Reflect the Charity’s approach to Equal Opportunities and Equity, Diversity and Inclusion

PERSON SPECIFICATION

Experience

Essential

• Demonstrable experience of project management across a range of direct marketing channels including print and digital.

• Experience of copywriting.

• Experience in researching content for fundraising and marketing materials.

• Experience of writing creative, response fulfilment, data selection and print production briefs.

• Experience of working with agencies, collaborating with them to get the best results. This should include managing creative, print, digital and media agencies.

• Examples of success in contributing to achieving results against targets for fundraising campaigns.

• Planning and budgeting in an individual giving context.

Skills and knowledge

Essential

• Can demonstrate strong communication skills, both written and oral.

• Evidence of strong interpersonal relationship building skills.

• Evidence of an understanding of Individual Giving fundraising, both in warm and cold contexts and including digital fundraising channels.

• Evidence of a strong creative instinct, both in leading the development campaigns and evaluating work.

• Can demonstrate high level of numeracy and data analysis skills.

• Can demonstrate strong IT skills and ability to use a relationship marketing database.

• Knowledge of Charity and data protection laws and the Fundraising Code of Practice.

• Evidence of knowing the importance of attention to detail.

Abilities & key competencies

Essential

• Ability to work under pressure to multiple deadlines.

• Ability to recruit, manage and develop individual donors.

• Ability to manage own workload and priorities, including identifying new areas and opportunities for support.

Ability to demonstrate initiative, creativity, identify opportunities and to research and evaluate their viability to achieve desired outcomes.

How to apply 

If you are passionate about our work to address homelessness and would like to join the Charity as its Individual Giving Officer, please complete the application form available on our online jobs board.

Submit your CV and a supporting statement outlining:

• Why you are interested in this role
• Your relevant experience.

Application Timeline

We are accepting applications until Monday, 28th April, but we are reviewing applications on a rolling basis. We encourage you to apply as soon as possible.

· First interviews: Planned for 7th and 8th May

· Second round (including a task): Scheduled for w/c 12th May

We are looking for someone to start as soon as possible and reserve the right to close applications early if we find the right candidate.

Are you an enthusiastic Allied Health Professional looking for a leadership role where you can drive meaningful change? Do you want to enhance access to impactful, evidence-based, and integrated therapy practice?

At Ambitious about Autism, we believe in embedding therapy within classroom settings to remove barriers to learning, enhance pupil performance, and optimise therapeutic outcomes. If you share this vision, we have the perfect opportunity for you!

The Role

In this leadership position, you will focus on improving the quality of life for autistic children and young people by integrating therapy and education through impactful MDT working . Administrative tasks are kept to a minimum, allowing you to direct your time to working with  focus on integrating therapy and education with the Heads and Senior Leaders in our educational settings, the class-based practitioners, the Therapy Team and the Positive Behaviour Support (PBS) leads. 

Together, we will design and implement effective systems and processes that integrate evidence-based therapy and educational practices, ensuring the best outcomes for our pupils and learners.

This position is 21 hours per week (0.6 FTE), with the option to extend to a full-time role by taking on an additional two days of clinical caseload if you are an Occupational Therapist (OT) or Speech and Language Therapist (SLT). The role can also be based ay any of our sites but will include some travel. 

I've included for you the full recruitment pack on the link below.

In return, we offer a wide range of benefits including a commitment to CPD (Continued Professional Development), excellent career opportunities, professional membership fees paid, welcome bonus of - *£4,000, (T&Cs apply), generous holiday allowance and much more!

If you have any questions about the role, please contact Stephen Vickers.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Are you looking to gain experience in Fundraising data in a leading UK charity?

This post is offered as a fixed term contract until 1 March 2026, or as a secondment for internal colleagues.

The fundraising team are working towards the growth and success of St Mungo’s Fundraising Strategy, which ultimately supports our aim to end rough sleeping for good. We are looking for someone to join the team as a Database Officer where you can provide database administration support to the fundraising team, enabling our strategy on supporter lifetime value, in line with our income growth path.

Working as the Database Officer you will maintain, develop and utilise the Raiser’s Edge database as an effective fundraising, segmentation and analysis tool, and train the fundraising team on Raiser’s Edge. Some of your other key duties will include:

• Manage daily administration of the Raiser’s Edge database, adding of data to lists, campaigns, appeals, adding new users.
• Importing large volumes of data using ImportOmatic and Raiser’s Edge imports for teams across Fundraising.
• Improve data quality on the database by running queries and reports to identify where data is not accurate or in the right format such as missing address information, phone or email and gift aid, as well as other information as identified.
• Support the Database Manager in implementing best practices when using and developing the database, including coding for segments, attributes and other database customisations.
• Assist in training Raiser’s Edge users to ensure they are fully trained in the relevant aspects of database functionality and to provide technical support when required.
• Create data sets to go to mailing houses and email communications which include segmentation of data and complex criteria.
• Work with fundraising and other teams to solve data challenges and estimate time to develop solutions and communicate timeframes.

About you

We are looking for a good problem solver with a solution focused attitude. If you can demonstrate the below, we encourage you to apply:

• Experience in using databases as an administrator, ideally using Raiser’s Edge NXT within the charity sector.
• Some experience in developing reporting, incorporating multiple criteria based on ever changing requirements, analysing data; and using data management tools and techniques including Microsoft Excel (pivot tables, formulae, data manipulation and presentation).
• You will have good knowledge of GDPR with an investigative mind, and the ability to solve complex problems while remaining focused on wider team objectives and goals.
• Good organisation and prioritisation skills and be an effective decision maker with a solution focused attitude.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 15 April 2025

Interview and assessments on: 30 April 2025

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

About Us

For those affected by homelessness, accessing essential healthcare and wellbeing support can feel impossible. At Providence Row, we work to change this by providing crisis support, health interventions, and pathways into long-term stability. We believe that everyone deserves a safe, healthy, and sustainable future.

About the role 

As our Health Access & Outreach Coordinator, you’ll be at the forefront of a project designed to improve healthcare accessibility for rough sleepers and those struggling with health inequalities. You will:

• Lead outreach across multiple boroughs, engaging rough sleepers and connecting them to essential services.
• Work with peer health mentors to foster trust and improve service engagement.
• Build strong partnerships with NHS providers, housing services, and harm reduction teams.
• Help individuals navigate healthcare systems, including GP registration, mental health referrals, and substance misuse treatment.
• Organise and expand our award-winning Health & Wellness Fairs, bringing crucial healthcare services to those who need them most.
• Reduce A&E admissions by embedding preventative care measures and early intervention strategies.

This is an opportunity to be part of a dynamic and innovative project, reaching people in boroughs we have never worked in so extensively before.

The ideal candidate

We are seeking someone with:

• Experience developing and managing health & wellbeing initiatives, particularly within primary care or homelessness services.
• A passion for outreach and community engagement, with a deep understanding of the barriers faced by homeless individuals and health inequalities.
• The ability to forge strong partnerships and collaborate with multi-agency teams.
• Excellent communication and problem-solving skills, with a proactive and compassionate approach.
• The flexibility to work on the ground, meeting people where they are—this is not a desk-based role!

Benefits

• Be part of an innovative and expanding project.
• Work for a well-respected charity that has been transforming lives for over 150 years.
• Enjoy a comprehensive benefits package, including:
  • 27 days holiday + bank holidays
  • Pension scheme
  • Cycle-to-work scheme
  • Season ticket loan
  • Employee Assistance Programme
  • Access to training & development opportunities
  • Monthly reflective practice

To apply

If you're ready to take on this challenging and rewarding role, we'd love to hear from you...

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Please upload your CV and covering letter, detailing your experience and why you're the perfect fit for the role. 

Interviews

Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Reports to: Director of Research 

Responsible for (personnel): N/A 

Start date: June 2025 or as soon as possible thereafter

Based in: Candidates from any location where DMI has a permanent presence (London, Antananarivo, Kampala, Lilongwe, Lusaka, Maputo, Mwanza, and Ouagadougou) are invited to apply. If successful, you will be expected to adhere to the working practices of the DMI office where you are subsequently based. If in the UK, you will be required to attend our London office on Tuesdays and Thursdays. There may be occasional opportunities for international travel.

Type of role: Full time, permanent 

Salary: £35,000-45,000 per annum, dependent on experience, plus benefits. Benefits will be aligned with those in place at the DMI office in which the successful applicant is based. All DMI staff receive at least: any statutory pension contribution, 25 days annual leave, and private health insurance – more details can be given at interview.

Application deadline: 23:59 on 22nd April 2025

Date of first round interview: 30th April 2025

About DMI 

Development Media International (DMI) delivers media campaigns aimed at changing behaviours, promoting health and saving lives in developing countries. We are the first organisation to scientifically demonstrate that mass media can increase life-saving behaviours (see the results of our RCT that proved our interventions can save thousands of children’s lives, here). 

DMI has two priorities: first, to continue to generate ground-breaking research, second, to take our proven strategies to scale, saving as many lives as possible. We work across a range of health issues, including child survival, sexual and reproductive health, nutrition, hygiene, and early childhood development. DMI works in close partnership with leading experts in health, including WHO, UNICEF and LSHTM and has been funded by some of the world’s most prestigious organisations including the Wellcome Trust, FCDO, The Hilton Foundation, the Global Innovation Fund, Unorthodox Philanthropy, and the Mulago Foundation. 

We are an innovative organisation, working at the nexus between science and creativity. DMI has demonstrated that knowledge is not only a human right but is also the key to saving lives in a cost-effective way. Our intellectual rigour, enthusiasm, and willingness to learn from both our successes and mistakes, makes us distinct. By working at DMI you will have a genuine, measurable impact on improving lives in low-income countries. 

DMI’s HQ is near Kings Cross in London and the organisation has a permanent presence in Burkina Faso, Madagascar, Malawi, Mozambique, Tanzania, and Zambia. It also currently works in Mauritania, Uganda and Cote d’Ivoire.

DMI is ranked as one of the most cost-effective non-profit organisations in the world by The Life You Can Save.

Job Description

DMI is looking to recruit a Research Officer/Manager, whereby candidates from any location where DMI has a permanent presence (London, Antananarivo, Kampala, Lilongwe, Lusaka, Maputo, Mwanza, and Ouagadougou) are invited to apply. The salary and title of this role is dependent experience, and DMI will consider outstanding Masters graduates through to post-doctoral level researchers. To succeed, you will need to demonstrate significant research experience and a highly proficient report writing abilities.

More specifically, the Research Officer/Manager role will include the following responsibilities: 

1. Designing and managing effective and scientifically robust evaluations (both quantitative and qualitative) for DMI projects.

2. Overseeing, advising, and supporting research teams in DMI’s national offices to conduct routine research activities (for example, focus groups to understand barriers to behaviour change) and other project specific research tasks.

3. Commissioning and managing external agencies (usually based in the country that we are working) to carry out surveys. This includes the competitive selection of an agency, often using a tendering process, liaising with the selected agency and ensuring that their work is of the highest scientific standards.

4. Contributing to writing and publishing reports based on data gathered and methodologies used during DMI projects. This will include articles for peer-reviewed academic journals and wider scientific publications.

5. Providing technical support to project design during the proposal phase, particularly in relation to the design of monitoring and evaluation elements.

6. Keeping abreast of the latest research evidence, theories, and concepts relevant to DMI’s campaign topics, and communicating trends and new ideas across the organisation.

7. Effectively communicating with, providing technical research support, and building the research capacity of colleagues (those with and without a research background) and sub-contractors in the areas of research methods, monitoring, process evaluation, and impact evaluation, analysis, and interpretation.

8. Other tasks as required by DMI.

Person specification 

Required knowledge, skills and experience  

1. Very strong intellectual ability, as evidenced by a research-focused postgraduate qualification and significant research experience in epidemiology, public health, health economics, social sciences, statistics, biomedical sciences, or an equivalent field.  The salary range is broad to reflect that we will consider outstanding Masters graduates through to post-doctoral level researchers. 

2. Excellent writing skills (in English), likely proven both by a publication record, and by an ability to communicate complex technical ideas to non-specialist audiences, both internally and externally.

3. Practical experience with, and good working knowledge of, statistical analysis software programmes, such as Stata, SPSS, R, or SAS, and strong general IT skills including questionnaire design, database development, and working with complex spreadsheets.

4. An inquisitive and open-minded approach, evidenced by knowledge and understanding of a broad range of research topics and a willingness to learn about new themes, approaches, and techniques when required.

5. Self-motivated with a high capacity for work, shown by the ability to cope with multiple concurrent professional priorities and tight deadlines. This will require strong organisational and time management skills but also the flexibility to understand the pressures, uncertainties, and difficulties of working in an international development context.

6. Strong analytical and problem-solving skills. Willingness and ability to take the initiative not only in identifying problems but also in suggesting and implementing solutions.

7. The ability to understand different cultural contexts, especially those in sub-Saharan Africa.

Desirable knowledge, skills and experience  

1. Language ability in French, Portuguese, or Swahili. Fluency in other languages spoken in DMI’s countries of operation is also desirable.

2. Practical experience of designing, monitoring, and evaluating programmes, preferably with some research experience in developing countries, and meeting the monitoring and evaluation requirements of global funders. Experience of data collection using PDAs/mobile phones/tablets would be useful.

3. Experience of working with geographically displaced colleagues (ideally in different countries).

DMI is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

DMI operates a zero-tolerance policy on sexual exploitation and abuse and is committed to the protection and safeguarding of vulnerable individuals. Where appropriate, successful candidates will undergo background and reference checks. All DMI employees will be required to self-declare prior issues of sexual or other misconduct, termination of past employment, criminal records, and concerns registered with government authorities regarding contact with children.

Digital Technology Officer

Location: London(Hybrid)
Starting Salary: £34,000

An exciting opportunity has arisen for an experienced Digital Technology Officer ideally with experience with Sona & Nourish social care systems to join a forward thinking and growing charity organisation and play a key part in a very exciting digital transformation.

The Digital Technology Officer will support a project manager in guiding the organisation on it’s digital journey and key implementation/integration projects of two vital systems. The ideal candidate would have experience with SaaS platforms and system configuration and have excellent communication skills to be able to improve the use of technology across the organisation.

Skills required for the Digital Technology Officer are:
- Technical background
- Experience with sona & nourish systems
- Ideally have social care sector experience and exposure to technical systems used in social care and health care
- Data analysis experience would be advantageous
- Able to work with stakeholders at all levels

Project officer / Technical officer

Understanding Recruitment is acting as an employment agency for this vacancy

ART AGAINST KNIVES is looking for a passionate Senior Youth Worker & Project Producer to join our amazing team, making it possible for young people to create their own hopeful futures, free from violence, abuse and harm.

This post has a dual focus; you will be responsible for co-producing high quality music projects for young people aged 11-25 and directly supporting them to thrive. You will be exceptional at building trusted relationships with young people and in working alongside them to create high quality provision - ‘making ideas happen’ should be your superpower. You must be tuned into the needs and interests of socially excluded young people and committed to anti-oppressive behaviours and practice as part of your active solidarity with marginalised, minoritised and racialised people.

ABOUT ART AGAINST KNIVES

For the past 15 years, ART AGAINST KNIVES has been working to address the root cause of violence in partnership with young people and their communities.

Together we’ve designed safe, creative spaces that make it possible for them to build their own hopeful futures. In these spaces our team of creative, highly skilled professionals bring creative skills training, mentoring and specialist support to them, at a pace and in a space that works for them.

We focus on supporting socially excluded young people who are most at risk of violence, abuse and exploitation, ensuring we’re responding to their unique needs and putting them in the lead. In tandem with our direct support, we make it possible for them to imagine the change they want to see, ensuring their voices are heard within the systems around them and pushing for change.

We’ve established ourselves as one of London’s pioneering youth organisations, making it possible for thousands of young people to design their own hopeful futures, re-design local services and influence national systems change.

ABOUT THE ROLE

HOURS: Full-time (35 hrs per week, Mon-Fri) is available. Other more flexible arrangements would be considered.

SALARY: £32,654-£36,124pa + £500 training budget

START DATE: This post is available from May 2025

CONTRACT TYPE: 24 months fixed term with a view to extending, however this is funding dependent.

You will be based from our flagship space in East Finchley but may also be required to travel across the borough of Barnet. Whilst we try to keep things consistent, we require everyone to work flexibly as required to ensure adequate staff ratios across our provision.

Due to our existing commitments to young people, at a minimum this post-holder must be available to work in-person Mon-Thursday and until 7pm on a Wednesday and Thursday.

FULL DETAILS AND HOW TO APPLY

You can read the full Recruitment Pack, which outlines the key responsibilities of the role, person specification and instructions on how to apply by following the link to our website. There is an online application form for this role.

We support young people and their communities who are most at risk of violence, abuse and exploitation, which disproportionately impacts upon racialised people and those whose identities are marginalised. Therefore we specifically welcome applicants who share these experiences, hold a deep understanding of and stand in solidarity with marginalised, minoritised and racialised people.

We can only consider candidates who have the right to work in the UK and you must be willing to undergo an enhanced DBS check and reference checks.

Deadline for applications is 12pm midday, on Mon 21 Apr 2025. We look forward to receiving your application.

Purpose of the Job

Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.

Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.

This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.

Job Description

Strategy and planning

• Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
• Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
• Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.

Risk management and compliance

• Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
• Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
• Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
• Assess requests made in relation to GDPR.

People management and development

• Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
• Supervise the work of paid staff and volunteers
• Maintain and develop standards of service delivery.
• Advise the Head of Advice on staffing and service-related issues.
• Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
• Ensure that the service area and projects are adequately resourced.
• Ensure recruitment and selection of paid staff and volunteers as appropriate.
• Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
• Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
• Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
• Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy. 
• Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
• Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
• Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.

Operational performance management

• Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
• In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients. 
• Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
• Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
• Maintain and develop standards of service delivery. 
• Take part in internal consistency exercises at least quarterly.
• Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
• Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
• Provide technical support and act as consultant to the advisers.
• Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
• Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate. 
• Ensuring that appropriate data protection procedures are in place and are followed by all workers.
• Lead on safeguarding and gender violence issues in accordance with policies.

Other duties and responsibilities

• Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.

Stakeholder Engagement

• Collaborate with management and other departments to align quality standards with organisational goals.
• Engage with external partners and regulators to ensure compliance with industry standards and share best practices.

Reporting and Analysis

• Prepare and present reports on advice quality metrics to management and stakeholders.
• Utilise data to identify trends, risks, and opportunities for improvement.

Confidentiality and safeguarding

• Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
• Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
• Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.

Research and Campaigns

• Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys

Person Specification | What you need to do this job

Essential Criteria 

• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
• Ability to plan and manage projects.
• Commitment to continuing professional development.
• Experience of monitoring and maintaining service delivery against agreed targets.
• Ability to plan and prioritise own time and work and work of others in a pressured environment.
• Experience of analysing information to produce reports.
• Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
• Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
• Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
• Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports. 

Desired Criteria

• Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
• Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
• Experience of supporting change.
• Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
• Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
• Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
• Experience in managing budgets.
• Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
• Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
• Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
• Access to own transport and able to work at any service location in the Bureau’s area of operation as required.

Application Process:

To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.

If you do not complete a full supporting statement in the requested format, your application may be rejected.

Addressing each point of the person specification

This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile.  Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification.  It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities. 

Please provide one example for each requirement.  You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words. 

A useful guide might be S.T.A.R:

• Specific – give a specific example
• Task – briefly describe the task/objective/problem
• Action – tell us what you did
• Results – describe what results were achieved

Please provide recent work examples wherever possible.  However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.

We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.

Interview Process:

The closing date is Friday 2nd May 2025, 6pm

Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.

Our selection process consists of three stages:

• Stage 1 – Telephone Interview:

            Initial interviews will take place via telephone on Thursday 15th May 2025.

• Stage 2 – Formal Interview (In-Person):

            Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview                on Monday 19th May 2025.

• Stage 3 – Practical Activity & Final Q&A:

            Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final                   questions.

Please note that Stages 2 and 3 will take place on the same day.

The Talent Set are delighted to be working with The Royal Society for Blind Children (RSBC) to find their Senior High Value Executive.

The charity offers a flexible working environment, with hybrid working 3 days per week from their London office.

This role is responsible for winning new business, developing relationships and providing first-class stewardship and account management across a mixed high-value portfolio of partnership and philanthropy funders, focused on £50-100k relationships with trusts and grants funders primarily.

Key Responsibilities:

• Drive targeted asks, focused on opportunities of 5- and 6-figure to support RSBC’s strategic goals and objectives 

• Work closely with the High Value Lead to develop robust plans for account management and new business across your portfolio 

• Provide first-class relationship management, ensuring RSBC high value supporters feel connected, recognised and valued; producing high-quality bespoke reports and updates to effectively demonstrate the impact of their funding 

• In collaboration with the wider External Affairs team, develop compelling multi-year cases for support and support the testing of new approaches (e.g. multi-agency bids, new trusts) 

• Proactively and creatively identify high-value opportunities and manage them through from start to finish, working with colleagues across the organisation, including the SLT and Income & Engagement Committee where appropriate

• Support the High Value Lead on large institutional bids 

• Work closely and collaboratively with service delivery and support teams to ensure detailed knowledge of the organisation’s activities, outcomes and impact to translate into compelling asks

Person Specification: 

• A demonstrable track record securing funding from trusts, foundations and/or statutory and institutional funders; working to an individual annual income target of c.£400k or above 

• Dynamic and results-focussed; thrives working proactively to spot opportunities and see them through 

• Strong interpersonal skills; able to build warm, genuine and trusting relationships internally and externally 

• A clear communicator and confident networker; highly articulate, able to tailor their tone and style to different audiences 

• Enjoys working with pace and urgency, while maintaining quality and offering great customer service 

• Excellent knowledge of the high value funder landscape

• Proven ability of achieving high level income targets, including a significant number of 5-figure asks and repeat funding from a range of donors and funders 

• Ability to monitor pipeline, gauge success rates, and address funding gaps in a timely manner

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Can you deliver sector-leading, highly effective ATL marketing campaigns and customer journeys that inspire more people to engage with and support British Heart Foundation (BHF) and its life saving work? 

Do you have the marketing experience to lead the development, execution, and evaluation of our pivotal integrated Christmas campaign for 2025? 

About the role 

As one of our Senior Marketing Managers in the Brand team, you will be at the forefront of delivering the integrated Christmas campaign for 2025. You will lead the development, execution, and evaluation of this pivotal campaign, ensuring all activities are completed on time, within budget, and meet their targets. This campaign is crucial in inspiring more people to engage with and support the BHF’s life-changing, life-saving work. 

Your role will be vital in maintaining consistency across all integrated activities and identifying and leveraging income-generating opportunities, as this is one of our most critical income-generating campaigns. 

You will oversee the expert delivery of our brand messages and the application of our visual identity across all communications charity-wide. You will challenge agencies, partners, and in-house teams to create integrated and inspiring work that showcases the power of the BHF brand. 

With a deep understanding of the charity, its strategies, objectives, brand challenges, and project priorities, you will contribute to briefs, develop creative ideas, and provide feedback to agencies and campaign leads. Collaboration is at the heart of this role, as you will help leverage, manage, and integrate key partners, including agencies and teams across the organisation, to increase income through established fundraising and brand initiatives. 

This role is essential in helping BHF provide information and support to everyone affected by cardiovascular disease. 

About you 

With a strong experience in developing and leading integrated brand campaigns, you’ll be both innovative and creative, with expertise in brand and visual identity management.  

You’ll have a CIM/IDM or similar marketing qualification and a proven track record in leading multi-channel marketing campaigns, preferably in charity or health marketing, ensuring projects are delivered on time, within budget, and to brief. 

Additionally, you have strong influencing and negotiating skills, with previous experience managing agencies and suppliers and fostering collaboration with diverse teams and stakeholders, using diplomacy and empathy. 

To be successful, you will be:

• Proven experience in developing and leading ATL integrated brand campaigns
• Experienced in marketing activities across various channels and formats including TV, radio, outdoor, press, digital. 
• Experienced in leading large external and internal partners in the delivery of an integrated campaign. 

Working Arrangements

This is a  fixed term contract until 31 March 2026. 

This is a blended role, where your work will be dual located between your home and our London office (NW1 7AW). 

At BHF we believe in the power of being together, in this role we will require you 1- 2 day week in the office.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
 
About us 

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

What we offer you 
 
To find out more about benefits available at the BHF please download our benefits document at the bottom of this page. 
 
Interview process  
 
There will be two stage interview process.  The first stage is planned to be on the 28th April 2025. The second stage interview are planned for the 5th May 2025.

Job Title: Junior Costs Clerk – Legal Aid
Company: Deighton Pierce Glynn
Location: London, UK
Employment Type: Permanent, Full-Time
Salary: Starting at £27,750. dependant on experience (We will consider applicants with varying experience. The role will be adapted accordingly)

About Us: At Deighton Pierce Glynn we are committed to empowering our clients to challenge abuses, failures, and other unlawful conduct by the government and those in positions of power. We believe that diversity enhances our ability to provide the best service, attract top talent, and drive innovation through varied perspectives. We recruit based on merit, regardless of age, disability, gender, gender identity, race, ethnicity, marital status, religion, sex, or sexual orientation.

The Role: We are looking for a problem-solving Junior Costs Clerk with a can-do attitude to work with our Billing Team to support our dynamic team of lawyers at our busy London office. You will be responsible for assisting in the preparation, submission, and management of legal aid bills, and reviewing case files, time records, and disbursements to ensure accurate cost submissions. You will be trained on all aspects of the job depending on experience. This is a varied role that requires excellent organizational skills and the ability to support our team efficiently.

Person Specification:

Essential:

• Interest in Our Ethos: A strong interest in our mission to empower clients and challenge unlawful conduct by the Government and those with power.
• Problem-Solving Skills: A love for solving problems and overcoming challenges.
• Prioritization & Attention to Detail: Ability to prioritize tasks effectively and maintain attention to detail.
• Clear Communication: Excellent written communication skills, with the ability to write clearly in plain English. Confident, with negotiating skills and tact.
• Organizational & Time Management Skills: Outstanding organizational and time management abilities.
• IT Skills: Proficiency in typing, computer literacy, and the ability to learn and teach our systems, including Office365. In particular an interest in developing proficiency in Microsoft Excel.
• Numerical Aptitude: An aptitude for numbers and process.

Advantageous but not essential

• Legal Aid: Knowledge and understanding of Legal Aid, Legal Help and other systems of public legal funding.
• CCMS: Knowledge of submitting Legal Aid final bills via CCMS.
• CostsMaster: Knowledge of preparing legal aid bills with CostsMaster.
• Case Management: Such as SOS, Leap or demonstrable confidence with navigating comparable systems.

How to Apply: To apply, please send your CV and a cover letter to us on our website. In your cover letter, explain why you believe you meet the person specification, providing examples where possible. Relevant experience can come from paid employment, voluntary or campaigning work, life experience, or special interests.

Application Instructions:

Email Subject Line: Please quote the job reference 2025/05/LONLA

Important Dates:

• Closing Date: Continuous recruitment
• Interviews: Suitable candidates will be invited to a skills test and interview

For more information about the job description and our Aims and Values, please visit our website

Join us and be part of a team that makes a difference. We look forward to receiving your application!

Job Title: Independent Services Manager

Service: Independent Services for complaints and secure accommodation reviews

Salary Range: £19,200 to £20,400 per annum (FTE £32,000 to £34,000)

Location: Home based

Work Pattern: Part-time, 21 hours (ideally over 3-4 days)

Contract Type: Permanent

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Voice

Coram Voice is part of the Coram Group of charities. We are a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

About the Independent Service Manager role

We are looking for an experienced childcare professional to manage our England wide service for complaints under the Children Act (1989) and Independent Person service for Secure Accommodation Reviews for children placed in secure children’s home under section 25 of the Children Act (1989).

The role will be responsible for the delivery of this national service managing a group of committed and dedicated Independent Person, as well as managing the relationships with our commissioning authorities. You will have the credibility to work at a management level, and the skills and experience in the sector to support and manage people, relationships with commissioners whilst maintaining high standards of professional practice.

We want a leader who will build and develop our team of associate Independent Persons who act as Investigating Officers, Independent Persons, Stage 3 Panel chairs and panel members for Children Act (1989) complaints against local authorities, and Independent Persons for Secure Accommodation Reviews.

The post holder will be responsible for ensuring excellent service delivery that meets internal and external performance measures. They will hold responsibility for quality assuring work undertaken via contact with Independent Persons and scrutiny of investigation reports.

We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services.

This post will be home based (with access to our attractive Central London offices for those who wish to do so).

The post holder may on occasion be asked to travel within England as part of contract management or to attend staff and management events in London.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: Monday 5th May 2025 at 23:59

Interview Date: Wednesday 14th May 2025 

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

2025 Coram Voice - Registered charity no: 1046207

At Ambitious about Autism, we're currently looking for an Interim Deputy Director of External Affairs to join our team on a 9 month FTC.

While this role covers all our External Affairs functions, you'll be particularly expected to have knowledge and expertise in providing leadership in policy-influencing and campaigns. You'll provide leadership of AaA's External Affairs strategy to ensure the needs of autistic children and their families are high on the political and media agenda.

You'll have an externally-facing role in policy influencing, representing AaA in coalitions with relevant government departments among parliamentarians, as well as increasing AaA's profile through an effective communications strategy.

We are looking for someone who has:

• Substantial experience, knowledge and understanding of the policy landscape, including political and legislative processes, and local government structures and processes
• Extensive experience of developing and delivering strategic, integrated communications programmes
• Demonstrable leadership of successful policy-influencing activity, including stakeholder engagement and above/below the line influencing strategies
• Proven experience in strategy development

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.