Fundraising Jobs in Greater London

The London Fire Brigade (LFB) and Harris Hill are working in partnership to recruit a new Fundraising Coordinator. The London Fire Commissioner is the fire and rescue authority for London. This role is vital for the organisation and will be working closely with the Fundraising and Partnerships Manager to raise vital funding.

Location: London or access to London. 2 days a week in the office.

Salary: £40,000

Why this role is so pivotal:

Successful fundraising and the development of long-term strategic partnerships enables LFB to support its staff and work more efficiently. This role will i dentify and develop innovative opportunities to generate income to fund the London Fire Brigade Museum and other suitable LFB projects which align with LFB's Communications and Engagement Strategy. In particular, this includes addressing mental health and wellbeing, reaching new audiences, sourcing income generation and supporting engagement with the communities LFB serves.

What are the key responsibilities:

* To write funding proposals and develop major donor and sponsorship packages.
* Work on large Fundraising Projects with the Fundraising and Partnerships Manager
* Developing innovative new ways to acquire funding
* To cultivate close relationships with various departments across London Fire Brigade and identifying opportunities for potential fundraising and sponsorship partnerships.

* Developing innovative new ways to acquire funding

Experience:

* Experience of being a relationship fundraiser with at least 3 years' experience
* Proven fundraising experience and a successful track record of raising income.
* Experience of negotiation at all levels with internal and external stakeholders, corporate sponsors, donors, charities, and grant giving bodies.
* Experience of working as part of a team with minimal supervision and demonstrating initiative and flexibility to deal with a range of tasks.

If you would like to receive a full job description for this role with details on how to apply, please contact Hannah Laking at Harris Hill:

Hannah Laking: [email protected] | 020 7820 7331

Closing date for applications: ASAP - Applications are being seen by the hiring manager as they come in.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Harris Hill are delighted to be supporting an international women’s charity to recruit a Programme Development Manager. This role will manage a complex portfolio of institutional and corporate grants to secure funds for new programmes.

This charity prioritises work life balance by offering a funded hybrid working model from day one. They foster a positive, inclusive culture, opportunities for professional development and possibly international travel to visit the beneficiaries of the charities work, among other benefits.

The focus of this role is to secure funds for new projects and manage a portfolio of large institutional grants. Key responsibilities will include;

• Identifying, prospecting and approaching new institutional donors,  and converting them from prospects to secured funds.
• Proactively managing relationships with existing donors and developing engagement strategies
• Ensuring effective delivery of a portfolio of institutional and corporate grants, working closely with Hand in Hand International network partners.

 This role would ideally suit a candidate with;

• A clear track record of raising funds from and engaging directly with large institutional donors (governments, corporate foundations, etc). Strong experience working directly with FCDO and/or USAID is desirable.
• Significant experience managing large-scale international development projects within an NGO, government or the private sector.
• An excellent understanding of prospecting and proposal management, including project design and proposal writing.

For more information about this position and next steps please apply here now.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Are you an expert in fundraising compliance who’s looking for your next career move?  

Great Ormond Street Hospital Charity are hiring for a Fundraising Compliance Manager to join our team. We rely on public generosity to continue our vital work, and face-to-face fundraising is a crucial part of this. We are seeking a diligent and experienced Fundraising Compliance Manager to ensure our face-to-face fundraising activities remain ethical, legal, and aligned with industry best practices. We are committed to ensuring we have the highest compliance standards for our fundraisers and have created this additional role in our team.  

Key Responsibilities

• Managing fundraising compliance across telephone and face to face fundraising activities.  
• Supporting on wider compliance measure across the Charity. 
• Conducting regular audits and risk assessments of fundraising teams and agencies, providing guidance and training to ensure compliance with policies and procedures. 
• Developing and delivering of audit trails of third-party agency activity, including site bookings and fundraiser recruitment. 
• Tracking and reporting on complaints and collaborating with the Senior Supporter Relations Care Manager.  
• Producing regular reports to share with the Fundraising Leadership Team and Trustees outlining Compliance actions and areas for improvement. This role is focused on compliance, but you will also get involved in training activities.  

Skills, Knowledge and Expertise

• Significant experience working within fundraising compliance. 
• Substantial knowledge of the Fundraising Code of Practice. 
• Understanding of gambling commission legislation in relation to charity lotteries. 
• Experience writing compliance reports. 
• Understanding of GDPR regulations. 
• Experience delivering training. 
• Exceptional relationship building skills. 
• Strong communication skills. 

Please refer to the full role profile for more information.

How to apply

Please click on the apply button where you will be taken to a short application form to complete.

Closing Date: 10th October 2024

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About The Charity 

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.

Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the Charity Times Fundraising Team of the Year 2023.   

Our commitment to Equality, Diversity and Inclusion

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our site.

As a Level 2 Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us.

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

This is an exciting time to join The BRIT School team, as we continue to build on our successful corporate partnerships programme and the momentum of recent years. Joining us as Corporate Partnerships Manager, you will be at the heart of our efforts to #keepBRITspecial, helping the School to realise its plans and ambitions.

We are looking for someone who has a passion for the ethos and ambition of The BRIT School.

As a member of an impactful team, you’ll have the autonomy, responsibility and freedom to bring your own creativity, drive and skills to the role, and to make an impact… not only on our fundraising ambitions, but on the lives of the young artists we support.

We would welcome candidates who are looking to move into corporate fundraising from other fundraising backgrounds, or relevant sales environments. We are supportive of - and happy to consider - flexible working arrangements, including hybrid/home working.

The BRIT School is committed to Equality, Diversity and Inclusion, which is the bedrock of our ethos and values.

We look forward to receiving your application, and we hope to meet you soon.

Harris Hill are delighted to be working with an independent school based in London to recruit for a Senior Engagement and Events Manager in order to deliver the events and engagement activities for the whole of the school community: pupils, parents and staff.

As a Senior Engagement and Events Manager, you will:

• Deliver on day to day basis a programme of brilliantly executed opportunities, included both virtual and physical events
• Lead on and be first point of contact for Core Events across the School.
• Deliver donor and supporter care event programme
• Lead on day to day volunteer management
• Support in the delivery of a new and innovative global network for the community.
• Line manage of Engagement and Events Manager and interns

In order to be successful, you must have experienced :

• A track record of delivering highly sophisticated events and communications programmes
• Experience working in development/ alumni relations or equivalent profession
• Experience in managing budgets
• Experience of donor care management
• Experience of volunteer management; committees, project teams or similar
• Hardworking, driven and flexible and good at dealing with a multi faceted workload.
• An enthusiastic and positive attitude.
• Excellent communication skills, both written and oral.
• Highly accomplished in the area of inter personal skills with a proven track record of building trusted relationships with a wide variety of individuals including sophisticated and diverse alumni, parents, benefactors and potential benefactors of all ages and nationalities.
• Knowledge of working with a sophisticated CRM database preferably Raiser’s Edge.
• Strong IT skills: highly proficient with Microsoft Office.

Salary: £40,000 per annum

Contract type: Permanent

Location: South London, hybrid working , 1 day from home during school time, 2 days from home during half terms.

Deadline: on rolling basis

Interview: ASAP

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways: 
- Growing and transforming our direct care and support 
- Delivering more practical information and support 
- Leading in shaping the end-of-life experience  

Your role in our mission…
- We are seeking two ambitious New Partnerships Leads with a strong track record of identifying, cultivating and winning six and seven figure charity of the year, cause related marketing, sponsorship, brand and strategic partnerships.
- With a sector-led approach, you will have responsibility and accountability for developing and implementing successful sector strategies and proactively generating leads to build, maintain and convert your own high-value pipeline.
- You will be a motivated, tenacious, resilient expert in corporate partnerships, and be able to seek out and develop new strategic, mutually beneficial partnerships that will generate significant income and awareness for Marie Curie.
- These roles require someone who is a strategic and commercial thinker, with the ability to maximise both short term opportunities and plan for the long term. You will have strong sector/industry networks, an expert understanding of corporate partnerships and have a proven ability to lead, develop and implement ambitious sector strategies.
- Essential to these roles is an ability to build strong internal and external relationships, and the ability to lead, motivate and support other team members. You will need to collaborate to produce high quality, tailored new business proposals, pitches and vote strategies at pace.

These roles will also require a willingness to travel across the UK.

Additional Criteria for Success:
- Proven track record in securing 6 or 7 figure corporate partnerships
- Experience of working on Charity of the Year (COTY), strategic, commercial and foundation partnerships.
- Experience of winning new business across a range of income streams, including Charity of the Year, CRM and sponsorship.
- Evidence of writing proposals, delivering pitches and winning corporate partnerships with a £100k+ value.
- Experience of identifying, prospecting and securing commercial relationships with corporate organisations in a charitable and / or commercial setting.

Contract: Permanent
Salary: £34,500.00 - 41,500 + LWA £3,500 if applicable
Location: This role can be hybrid or home-based and can be based anywhere within the UK.

Application & Interview Process
- As part of your online application please submit your CV plus a paragraph outlining your interest in/suitability for the role.
- Close date for applications: Tuesday 8th October 2024. We encourage early applications as we may start screening prior to the deadline.
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

The Royal Ballet and Opera brings together world-class performers and trailblazing creatives teams to share unforgettable performances with audiences near and far. Equally, the Philanthropy and wider Development teams provide unparalleled donor experiences and opportunities to support a wide range of performances and learning events every year.

The Royal Ballet and Opera Development Office is a busy, in-person office that provides a world-class environment to be close to supporters, development colleagues, and performance staff and performers, and the majority of your time will be on-site as Philanthropy Manager in Covent Garden.

The Philanthropy Manager will manage a portfolio of key philanthropic relationships and increase the value of the relationships with existing supporters. You will maximise income from philanthropists through new initiatives and promotion of a range of activities, including regular events.  The Philanthropy Manager will create and develop giving circles too and will work to an agreed plan for each approach and actively solicit gifts personally where appropriate.

The selected candidate will have an established track record in philanthropy or fundraising for major organisations and a demonstrated success in managing a portfolio of high value relationships. You will bring a balance of experience and innovation and will ideally have an understanding of the art forms of opera, ballet, music and dance.

If you have any disability and would like assistance with completing an application then please contact Ryan Burdock at Prospectus.
   
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
     
At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to speaking with you soon.

This is an incredible opportunity for an experienced branding and communications professional to join our small, independent charity, which has a successful record of income generation over the last 5 years. We are creating a new excecutive team to support our experienced CEO, so this is an exciting time to join the team. Please see the attached information pack for full details. 

Location: Head Office ‘Camden’ / Remote

Salary: (Salary Band 6) - £50,500 per annum

Hours: 37.5 hours per week

Contract: Permanent

Closing Date: 30th September 2024 at 12 noon

Virtual Interview Date: 18th October 2024

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Head of Fundraising & Development at Solace Women's Aid.

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Role

We are seeking a forward thinking, creative and motivated individual who can manage both commissioned tenders, grant funding, fundraising and our training and consultancy functions.

You will be a highly skilled business development professional and experienced fundraiser.

The role will manage the statutory and non-statutory income generation team including tenders, grants and fundraising staff to achieve a net target of approximately £2m per annum. This team plays a pivotal role in the financial wellbeing of the charity enabling us to support the thousands of women and children who come to us each year as a result of violence against women and girls (VAWG).

About You

You will be someone who is committed to the Solace values, who thrives on leading a team to achieve challenging targets and who has excellent verbal and written communication skills.  You will also enjoy managing time and projects to achieve strategic success.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

· Flexible working

· Focus on learning and development (internal career progression and training)

· Generous holiday entitlement

· Employer pension contribution

· Family-friendly leave and enhanced maternity pay

· Access to Inclusion Networks

· Daily clinical debriefing

· Employee Assistance Programme providing free 24/7 support and advice

· Employee Benefits Platform offering staff discounts, benefits and savings

· Eye Care Vouchers

· Flow & Restore yoga classes

· Meditation sessions

· Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

· Values, Behaviours & Competencies

· Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

This is an incredible opportunity for an experienced finance professional to join our small, independent charity, which has a successful record of income generation over the last 5 years. We are creating a new excecutive team to support our experienced CEO, so this is an exciting time to join the team. Please see the pack for full details. 

Health Poverty Action (HPA) acts in solidarity with poor and marginalised communities in their struggle for health and social justice, recognising these injustices are often rooted in colonialism and imperialism (both historical and ongoing) and have strong racial and gender dimensions.

We develop and implement locally rooted and culturally appropriate solutions to improve health for communities in 10 countries across Central America, Asia and Africa. Alongside these global programmes, we campaign to change the unjust policies and practices that push people into poverty and destroy their health and tackle the powerful vested interests that sustain them.

As Partnership Officer, you will be the critical driver of growing our partnerships fundraising and ensuring that more people worldwide are able to realise their right to health. 

• Job purpose: To help grow unrestricted income for Health Poverty Action through community and corporate partnerships. 
• Location: Home-based, within commuting distance to London for events and meetings. 
• Salary: £26,095 rising in length of service increments to £29,832. 
• Responsible to: Head of Fundraising 
• Annual leave: 25 days per year, plus the time between Christmas and New Year, plus bank holidays.

How to apply: Download and complete the application form available on our website.

This helps ensure fairness and consistency and is also a demonstration of your interest in the role; therefore, we will only consider those applications who use the application form. 

Closing date: Wednesday, 2 October 2024 at 11:59 PM BST 

Interview dates: Monday, 14 October and Tuesday, 15 October 2024 

Your key responsibilities will be flexible. You’ll manage your workload and set objectives, priorities and deadlines with the Head of Fundraising. Your work will include: 

• Partnerships Fundraising: You’ll lead and grow our partnerships fundraising portfolio by nurturing existing relationships and identifying new prospective partnerships. You will prepare proposals, pitches, and reports based on key funding needs, and implement stewardship plans to retain support, maximising partnership value. 

• Community Fundraising: You’ll manage community-based fundraising efforts, including coordinating with other organisations. Develop new community fundraising initiatives and engage volunteers, working to maintain an established network of volunteers which support community fundraising activities.

• Events Fundraising: You will manage our fundraising events, including the London Marathon. This will include recruitment, resourcing, relationship-building and supporting our event participants in their fundraising efforts. We are also excited for you to develop and oversee other innovative and profitable one-off events. 

• Fundraising Management: You will monitor and report on fundraising activities, manage relevant website pages, and ensure effective administration and record-keeping. You’ll need to stay abreast of industry trends and react accordingly to maximize opportunities. 

• What else? We encourage you to be aware of all of Health Poverty Action’s work and any key developments which may affect it. When representing Health Poverty Action, you should communicate our work in a professional and passionate way. 

At Health Poverty Action we celebrate diversity and promote equality and inclusion amongst all our staff and everyone we work with. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We are particularly keen to hear from ethnic minority candidates.  

BCYP is seeking a seasoned Communications and Marketing Officer who will design and implement a strategy to boost BCYP’s brand and support the efforts of clinicians and researchers’ projects. The candidate will also support the fundraising team through grassroots event management and the adoption of a small portfolio of donors. 

The applicant will have excellent communication skills able to translate the stakeholders’ (Trustees/clinicians/donors/young people) needs and broadcast them to the community. They must have hands-on skills creating and designing digital, print, and social media and the confidence to put their signature on a strong communications and marketing strategy that will maximize external partnerships. 

This is an excellent opportunity for a confident self-starter to bring their vision and expertise into play to shape the look and feel of BCYP’s image, and to coalesce BCYP’s services to offer a holistic experience for our community. 

Applications close once post is filled. 

£28,000 - £32,900 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

Join our successful Philanthropy fundraising team and make a real impact. We're seeking an exceptional Philanthropy Executive to join our established team. In this role you’ll engage small to medium sized trusts and major donors, connecting them to the difference they can make to thousands of men and their families facing prostate cancer.

Together with the Senior Philanthropy Executive, and Philanthropy Managers, you will liaise with colleagues across the organisation to ensure that you put together high-quality funding proposals, that will inspire supporters to make four and five figure gifts, which will significantly improve the lives of men facing prostate cancer.

As a Philanthropy team, we work hard to support and motivate each other. We’re inclusive, enthusiastic, open, helpful and driven. We’re looking for someone who shares our passion to achieve success and work collaboratively.

What we want from you

Our experienced team will support you in this role, helping you to grow and develop your strengths and skills. We work in a fast-paced environment that is ever-changing and we are always looking for new ways of working, constantly trying to improve our approach and increase our efficiency and growth.

You’ll be creative in collaborating with colleagues to think of the best way to present our life-saving work. You will spot and act quickly on new fundraising opportunities. You’ll have a way with words and the ability to work to tight deadlines in a fast-paced environment.

This is an exciting opportunity for a personable and enthusiastic individual to really shine!

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.

We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.

Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 29th September 2024.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for Friday 4th October 2024.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Supporter Operations Officer

Contract: Permanent, Full Time, 35 hours per week

Salary: £33,233 - £34,894 with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.
 

About WaterAid:
Want to use your skills in operations & planning to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere? 
Join WaterAid as Supporter Operations Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. On top of that you’ll be joining a 2020 Great Place to Work® award-winning organisation. 

This role is a part of the Supporter Experience & Operations (SEO) team that sits within the Mass Engagement Department at WaterAid and aspires to deliver sector-leading supporter care, excellent supplier management and effective internal response handling operations. The team exist to champion the supporter experience across the organisation and ensure this remains consistent at every touch point.

As our organised and conscientious Supporter Operations Officer you will provide effective monitoring of our internal supporter response handling processes, including donation and query management, and bring to the role an understanding of regulations that affect the management of supporter data, and the processing of financial responses.

About the Team:
The Supporter Operations Team plays a central role in delivering an exceptional supporter experience, ensuring smooth internal and external fulfilment to maximise supporter engagement in order to meet our ambitious targets.
This role sits within the Supporter Operations sub-team, reporting into the Supporter Operations Manager. The Supporter Operations Team plays a central role in supporting our fundraising teams, to maximise supporter engagement and ensure that the fulfilment of our fundraising appeals, donor thanking and donation processes are carried out correctly and in compliance with all relevant regulations

About the Role:

In this role, you will manage the team’s workload, forecasting expected capacity to ensure that daily, weekly and monthly tasks are planned out and completed in accordance with set KPIs. As well as supporting the Supporter Operations Manager in monitoring & evaluating the performance of the Operations team using reports to investigate any unusual results/trends. 

You’ll also: 

• Bring to the role a keen understanding of supporter response handling, the intricacies of processing donations, Direct Debits, Gift Aid, and communication preferences
• Assist with due diligence processes within the wider SEO team, specifically focusing on internal data security practices, response handling accuracy, and adherence to relevant regulatory requirements such as those for Gift Aid or the BACS scheme for Direct Debits 
• Proactively identify processes for improvement across the Supporter Experience & Operations Team to deliver efficiencies and improve the effectiveness of internal procedures 

• Support campaign managers and other colleagues with any new or existing projects relating to fundraising operations, working closely with internal stakeholders, ensuring requirements are clear and fully documented

​​​​About you:

• Knowledge of the rules and regulations of Gift Aid, Direct Debit, Data protection and PCI-DSS compliance 
• Strong team player. Proven experience and/ or evidence of providing support/supervision/ training to team members
• Experience of documenting business processes, and comfortable with communicating and influencing a range of stakeholders
• Experience of income processing and donor response handling
• Excellent IT skills (use of Microsoft products, particularly Excel) with ability to analyse data accurately
• High attention to detail with ability to work methodically, ensuring minimal errors, and able to problem solve should errors arise 
• Ability to analyse fundraiser requirements, and capable of providing the best fulfilment solution working with internal stakeholders
• Proven problem-solving skills with the ability to listen, understand, analyse and resolve queries of a technical nature (incl. complex queries). Demonstrate an innovative approach to problem solving with the ability to implement robust solutions, taking into account future requirements
• Excellent time management skills. Proven ability to manage & prioritise own workload, conflicting tasks/ deadlines effectively and successfully

Closing date: Applications will close at 23:59 on 29th September 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: To see the full job pack, please click ‘Apply’. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format. 

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday annually (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.