Jobs in Greater London

Senior Internal Communications & Engagement Manager - Content and Channels
Permanent
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location – Split between home and our London Office / Shipley Office / Glasgow office
Salary Range - £53,000 - £59,000

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
In this role you will have an opportunity to lead our Content and Channels team by developing impactful internal communication and engagement activities that engage and inspire colleagues with Macmillan’s mission and support our ambition of building an inclusive culture.

You will be working closely with the Head of Internal Communications & Engagement to develop and deliver the internal communications plan, bringing to life the corporate narrative for Macmillan through compelling content, and driving increased understanding and engagement among colleague audiences.

As a Senior Internal Communications and Engagement Manager you will liaise with stakeholders across the whole organisation to deepen your knowledge of strategic priorities for our internal communication channels and bring in best practice expertise.

About you
The successful candidate will demonstrate the following skills and experience:

• Experience of applying inclusive leadership within communication teams. 
• Experience of using audience insights to drive communications planning, implementation and evaluation, as well as experience in reputation, issues and crisis management
• Experience in influencing and negotiating with senior level decision makers to secure buy-in & achieve the best communications outcomes

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Wednesday 26th March 2025
First interview dates: Thursday 3rd April 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

As our Head of Programmes you will manage our programmes from beginning to end - ie. from when a learner joins our Supported Internship Programme until they have been in employment for 6 months. 

This includes and is not limited to; managing our Programme Coordinators, managing relationships with our programme partners (Mencap, AOD), keeping the Fair Shot team as involved as possible, building a network of Fair Shot employers to take on our learners following their 11 month training programme, monetizing the programme, and supporting both the employer and ex learners for 6 months and offering. As a Head of department you will also be responsible for upholding our Fair Shot values,  ‘How we stand up for Fair Shot’ priorities, contributing to the growth, vision & strategy of FairShot. 

• Shift pattern: 5 days a week flexible working (3 days in office, 2  at home) 

• Paid Holidays – 30 days (including Bank Holidays) 

• One Friday off a month 

• 1 hour of free work coaching a month 

• Flexible workdays

• Budget assigned to your programme that includes travel expenses

• Free beverages at the Cafe

• 50% discount on all Cafe food

• 30% discount on our retail products

• Fun days with the learners and staff members

• Training for career development based on role and interest 

• DBS enhanced checked - we provide

• Safeguarding vulnerable adults course - we provide

Programmes

Support the team in improving logistics, operations, and collaboration with the café team. Ensure seamless integration of internal and external processes to optimize efficiency and effectiveness.

Employment Programme

Lead the strategic direction of the employment programme, securing 15+ employer partnerships annually. Monetise the programme, manage contracts and payments, and organise the annual Fair Shot employment network event. Build and maintain a database of employer partners, working with the Marketing Manager on newsletters and engagement. Support graduates and past employers while continuously improving programme growth and sustainability. Represent Fair Shot at career fairs, panels, and events, ensuring strong employer relationships. Maintain impact reports based on employer and graduate data.

Managing Supported Internship & Employment Programme Coordinators

Oversee and support team members in their roles. Conduct four performance reviews per year as per Fair Shot policy.

Managing Partnerships

Act as the Designated Safeguarding Lead, implementing behavioural policies for learners and graduates. Manage partnerships with Mencap and AOD, ensuring smooth collaboration, resolving conflicts, and supporting skills coaches. Continuously improve the programme in alignment with Fair Shot’s mission and learner needs.

Mentorship Programme

Train and support mentors to ensure their success. Maintain strong mentor relationships and foster a sense of belonging within the Fair Shot community.

Impact

Lead impact measurement for the employment programme, engaging with learners, employers, parents, and the Fair Shot team. Align all impact assessments with Fair Shot’s Theory of Change model, conducting annual reviews and refining outcomes. Gather insights via surveys and create content for the Social Impact Report with Marketing support.

Programme Link with Fair Shot & Mencap

Bridge communication between the Fair Shot team and Mencap management. Ensure collaboration across departments, keeping all teams informed and involved. Establish feedback loops, communication structures, and regular updates to ensure alignment and programme visibility. Support the Marketing Manager in raising public awareness of Fair Shot’s initiatives.

Fair Shot Role Model & Ambassador

Uphold Fair Shot’s values and cultivate a positive organisational culture. Represent Fair Shot at panels, webinars, podcasts, and networking events to promote the mission and grow partnerships. Strengthen employer engagement and advocate for inclusive employment opportunities.

About Ataxia UK 

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Ataxia UK collaborates with the global ataxia community through our Research team, and we are on the board of the international non-profit association, Euro-ataxia. Our Services team focuses on helping everyone affected by ataxia in the UK to live their best life. We have a Helpline and Advocacy service providing information, advice, and 1-2-1 support to help people access their rights; whilst the Community Engagement service provides activities, engagement and volunteering opportunities to bring the ataxia community together and reduce feelings of isolation.  

About the Role   

You will be joining at an exciting time for Ataxia UK as we enter our 60th anniversary year.

Responsible for the communications officer as well as a range of external suppliers, you will lead the day-to-day communications function as a key member of the Fundraising & Communications department. Working closely with the new Director of Fundraising & Communications, you will have the opportunity to help shape Ataxia UK’s new communications and brand strategy. You will work closely with the Director and Managers from the Fundraising team to engage and cultivate our network of Friends and volunteers, celebrity ambassadors, donors and fundraisers through dynamic marketing and communications assets and materials.

Ataxia UK operates a hybrid- working policy, with full time staff working 5 days a week expected to work from our offices in Highgate a minimum of 2 days a week. This is adjusted to 1 day per week for part time. 

About you 

You will be a creative and dedicated communications professional looking for a new challenge and excited by the opportunity to help shape our new strategy. You will be someone who thrives in a project-management environment, as comfortable learning as you are leading, and able to work both independently and closely with colleagues and external suppliers.

Organised and details-focused, you are confident using data to help steer and focus our communications outputs. You will have a keen understanding of how the role can support our fundraising and you will have experience working closely with fundraising teams or on income-generating projects or events.  As curator of our brand and messaging, you will have the skills and experience to ensure we positively represent the interests of the ataxia community, and you will be someone who shares our commitment to supporting those affected by ataxia. 

Benefits of working for us. 

• 25 days annual leave (rising to 30 with a length of service)

• Access to a free Employee Assistance Programme & Employee Hotline 

• Flexible hybrid working 

• Pension scheme 

• Cycle to work scheme 

• Training and development opportunities 

• Extra day of annual leave for your birthday 

• Accredited Living Wage Employer 

• Staff travel loans – 3 months pass 

PLEASE DOWNLOAD OUR FULL JOB DESCRIPTION!

The Freud Museum are seeking an experienced, people-focussed Acting Director with an understanding and empathy for small museums and the charitable sector to support them through a period of transition ahead of the appointment of their next permanent Director.

Balancing hands-on operational delivery, coaching and support an eye for detail, and the ability to see the bigger picture, this is an opportunity to make a real difference.

Who we are

In a hectic world of quick fixes and polarised narratives, the Freud Museum aim to create spaces of warm tranquillity, spark curiosity and foster deeper reflection. The Freud Museum are passionate about making psychoanalytic ideas accessible and relevant to increasingly diverse, non-specialist audiences.

As Acting Director, you will be central to ensuring this work continues, and the organisation is well prepared for the arrival of the permanent Director and the next stage in its development.

Who are we looking for?

The Freud Museum are seeking an experienced senior operational manager, with knowledge across a range of organisational and administrative functions, and experience of working on an interim basis.

This six-month opportunity is focussed on leading and supporting the museum team as they continue to implement new approaches to operational delivery, equipping the museum to drive greater audience reach, and to build on its existing reputation.

Ideally from a charitable or museum background, although candidates from other backgrounds with relevant interest or experience will also be considered, you should have strong people skills, with the ability to coach and support the team through this period of transition.

Working with our small team you will need to play an active delivery role to progress key priorities, as well as supporting colleagues across the museum to deliver on wider organisational goals. As an organisation focused on the importance of the house and collection as our focal point, you should be available to spend the majority of your working week in the museum.

Please click 'Apply via website’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Monday 24th Marc

Interim Membership Coordinator  

3-month contract

c. £146.25 + daily holiday pay via PAYE

London Hybrid/ 1-2 days in office

The Talent Set is delighted to partner with an esteemed Health Membership organisation as they recruit for a 3-month interim Membership Coordinator. Reporting to the Head of Marketing and Communications, you will be responsible for data entry, processing membership information, and handling administrative tasks related to communications. You will also assist with membership renewals, outreach projects, and ensuring database accuracy while providing excellent service to members.

Key Responsibilities:

• Accurately input and maintain membership data within internal systems.
• Manage membership renewals, ensuring timely processing and clear communication with members.
• Support mini projects, including contacting leads and promoting membership benefits.
• Organise and assist with administrative tasks related to marketing and communications.

Person Specification:

• Highly organised with strong attention to detail and accuracy.
• Quick learner with a proactive and positive attitude.
• Strong communication skills, both written and verbal.
• Experience in membership services, charities, health or customer-focused environments preferred.

The deadline for applications is Sunday 16th March 2025.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Are you a passionate Christian with a gift for storytelling? Do you thrive on
creating compelling content that inspires and engages? We’re looking for
a Content Creator to help share the impact of our work across social media,
email, and in-person platforms. You’ll bring experience in social media content
creation, exceptional writing skills, and a good understanding of marketing.
Most importantly, you’ll have the ability to connect with people from all walks of
life, capturing and communicating stories that make an impact.

Location: Remote, with regular travel (full Driving Licence & own car preferred)
Salary: £16,200 (£27,000 pro rata)
Hours: 3 days / 23 hrs per week
Holiday: 14 days, plus public holidays
Contract: 12 months (Maternity cover)
Start Date: Immediate

WHY THIS ROLE MATTERS:
At Green Pastures, we believe homelessness has no place in our world. For 25
years, we’ve been providing safe homes, life-changing support, and sharing the
hope of Jesus with those in need. Now, we’re looking for a Content Creator to help
us engage our audience, share stories of life change, and reach new people.
This is more than a job — it’s a calling. As a Content Creator, you’ll join our Marketing
team to help capture the heart of our work, telling stories of life change that inspire
existing and new local church and charity partners housing those in need, and the
investors who enable our work.

WHAT YOU’LL BE DOING
• Joining a creative, hardworking and passionate Marketing team
• Traveling nationally to homelessness projects, offices, meetings and events
• Engaging professionally with team, project workers, investors, and residents
• Capturing stories, testimonies and what’s happening on the ground, creating content to share each day
• Making video content and taking photos
• Writing social posts, blogs and newsletters
• Creating social media content: from content
and footage into posts/reels/stories/adverts
• Representing Green Pastures at conferences and exhibitions
• Collaborating with and contributing to the life and faith of the whole Green Pasturesteam

IS IT YOU WE’RE LOOKING FOR?
You don’t need to tick every box, but if this sounds like you, we’d love to hear from you:
• Passionate about making a real difference in people’s lives.
• Self-motivated with great attention to detail—you get things done.
• A people person — you know how to encourage, guide, and inspire others.
• A natural problem solver — when challenges arise, you take initiative.
• A confident communicator — speaking in public and building relationships comes naturally to you.
• Experience in creating social media content
• Expertise in social media trends and management
• Familiar with Christian ministry and homelessness issues (Desirable).
• A practising Christian, willing to actively engage in the spiritual life of Green Pastures. (This is an occupational requirement under the Equalities Act, 2010.)

WHAT YOU’LL GET
• A chance to be part of a mission-focussed, passionate team.
• Ongoing training, mentorship, and support.
• Travel expenses covered for your work.
• Regular team gatherings (online and in-person) to connect, collaborate, and encourage one another.
• A role where your work truly matters — changing lives every day.

We require an exceptionally organised and skilled administrator to support the Bikeability Quality Team, who deal with all enquiries from Bikeability Instructors and Training Providers.This role will ensure enquiries are responded to efficiently, support on the administration of key meetings and help us to gather information for reporting. 

Job title: Assistant Shop Manager

Department: Retail

Reporting to: Dual Site Manager

Salary: £26,137 per year

Hours: 35 per week

Location: SCT Shops East London

Contract type: Permanent

Overview

Aim and influence

· Assist the manager to achieve weekly/ annual sales and profit targets for each shop.

· To assist in managing the day to day running of the shops staff and volunteers with the aim maximising sales and controlling shop expenses to support SCT’s mission.

· Work within SCT values

Other key details

· A 4 day fully flexible working pattern, including weekends and bank holidays

· Flexibility required where reasonable and appropriate to accommodate short notice alterations to working pattern.

· Must work in other shops within London if occasionally required.

· Attend and undertake any relevant training workshops, events or meetings as required.

· A satisfactory Basic Disclosure from the Disclosure Barring Service is required for this role.

Your enthusiasm and dedication will see you:

• Have excellent communication and customer skills, be solutions focussed with friendly positive can do attitude.
• Be responsible for our dedicated volunteer teams, customer service and oversee daily retail operations in the absence of the shop manager.
• Recruit, train and support volunteers, helping them to achieve their goals and potential to support the aims of the shop.
• Interact with your local community to support engagement through volunteering, donation and fundraising opportunities.
• Be a self-motivated team player, who is enthusiastic and passionate about the cause of the charity.
• Have the ability to accept and process donations in a timely manner, modelling Gift Aid prompts
• Ensure stock quality and pricing aligns with the expected standards.

What we need from you:

• Retail experience.
• An interest in preloved, vintage and second-hand fashion
• Have excellent communication, interpersonal skills and customer service skills.
• Having experience of working with volunteers would be an advantage.
• Strong administration, computer skills- MS Office and POS.

What we can offer you:

Working with SCT offers numerous benefits. Employees find deep personal fulfilment and purpose by working to support the most vulnerable in society.  Our teams are passionate and supportive, fostering a strong sense of community among like-minded individuals. With opportunities for professional growth, SCT offers training to support your role and personal development: 

• Training & Development opportunities.
• BUPA Cash Back Plan.
• BUPA Employee Assistance Program with access to counselling.
• Cyle to work scheme/ interest free travel loans for season ticket holders.
• A busy, challenging and rewarding role with consistent support and an opportunity to continue to learn. 

How you can apply today!

Applications for this role may be reviewed as they are received so we encourage you to apply as soon as possible! 

All applicants must possess the legal right to work in the UK.

Our client, a charitable foundation supporting grassroots UK organisations that help disadvantaged children, is seeking a Temporary Events Executive for 4-6 months, starting as soon as possible. This full-time role (35 hours per week) offers a hybrid setup with three days in the office, two remote.

Key Responsibilities:

• Manage ticket sales and customer communications via third-party platforms.
• Coordinate and update event and marketing calendars, ensuring team alignment.
• Track event performance, prepare reports, and analyse key data.
• Support the Events Manager with marketing, guest lists, and outreach.
• Source venues, suppliers, and explore joint event opportunities.
• Promote events, create content, and manage databases.
• Monitor budgets, track expenditures, and ensure cost efficiency.

Key Skills & Attributes:

• Strong organisational and project management skills with attention to detail.
• Proficient in CRM systems, MS Office 365, and social media.
• Excellent written and verbal communication; confident in presentations.
• Skilled in stakeholder engagement and budget management.
• Experience in event planning, fundraising, or luxury/HNWI client-facing roles (ideal).
• Proactive, solutions-driven, and passionate about supporting young people.

This post is looking to start as soon as possible, so immediate availability will be required.

The role:

As Head of Estates & Capital Projects, you will play a vital leadership role in the strategic management and development of our historic and high-profile site on London’s Bankside. With a focus on long-term sustainability, accessibility, and net carbon zero, you will oversee the Estate Strategy, major capital projects, and operational planning to ensure the integrity, functionality, and future of the Globe’s built environment. Working closely with the new Chief Operating Officer (COO) and senior leadership, you will drive innovation, maintain compliance, and foster an engaging, inclusive, and well-managed estate.

This role is strategy first and operations second, as our established Building Operations Team led by the Deputy Head of Estates & Capital Projects manages day-to-day facilities. Instead, your work will be focused on strategic oversight, major capital initiatives, and aligning estate management with the Globe’s broader strategic goals and values.

The skills:

We are looking for an experienced and visionary leader who can balance operational needs with ambitious strategic planning. The ideal candidate will have:

• Strong expertise in estate strategy, capital project management, and sustainable infrastructure.
• A proven track record of delivering major capital projects on time, within budget, and to high compliance standards.
• Experience working with preservations and complex buildings, ensuring accessibility, safety, and long-term functionality.
• A deep understanding of sustainability principles and net carbon zero planning.
• Strong leadership skills with the ability to engage, inspire, and work collaboratively with senior leaders, consultants, and teams across the organisation.
• Exceptional communication skills to bring teams along on a journey of change, balancing strategic ambition with practical implementation.
• Knowledge of health and safety regulations, compliance frameworks, and risk management in estates and facilities.

The team:

You will be a key member of the Senior Leadership Group, working closely with the COO and other senior leaders across departments. Collaboration will be essential, particularly with:

• The Deputy Head of Estates & Capital Projects, who leads day-to-day building operations.
• The Head of People & Culture, to ensure estate planning supports inclusive and efficient working environments.
• The Head of Strategic Projects, to align estate developments with space usage systems as well as the broader organisational vision.
• The Access Manager and Access team, to embed accessibility into all estate-related decision-making.
• The Theatre and Visitor Operations teams, to ensure smooth integration of estates strategy into the Globe’s productions and busy daily activities.

Are you looking for an opportunity to progress in store management?

We’re looking for an Assistant Store Manager to join our home store team in Lewisham so we could be the perfect match! 

What does this role involve: 

As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.

Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring highest standard of customer service
• Achieving targets 
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. 

Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research. 

What are we looking for:

• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards 
• Results driven but with a recognition of right result, right way.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream - claim early access to your wages as you earn them
• Holistic support leave of up to 10 additional days off each year 
• Enhanced family policies (maternity, paternity and adoption leave
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Join Toynbee Hall as our new Head of Legal Advice (Part-Time) and lead the world’s oldest continuously running free legal advice service. With a 125-year legacy of providing access to justice, our legal advice services include employment, housing, and women-focused clinics, all supported by a passionate team of supervisors and pro-bono law firm partnerships.

 This role is perfect for a qualified solicitor or barrister who is looking to work part-time (2 days a week) while driving impactful legal services in East London. Reporting to the Director of Advice Services, you will:

• Provide strategic leadership to expand and enhance our legal advice clinics.
• Cultivate partnerships with law firms and stakeholders to secure pro-bono support and funding.
• Oversee and support Legal Advice Supervisors, ensuring the delivery of high-quality services.

 You’ll combine your legal expertise with a passion for social justice, helping Toynbee Hall address the legal needs of disadvantaged communities while shaping the future of our legal advice provision.

 What we’re looking for:

• A qualified solicitor or barrister with significant legal advice experience.
• A proven track record in leadership, strategy, and partnership development.
• A commitment to Toynbee Hall’s mission to tackle poverty, injustice, and inequality.

 This is a hybrid role, offering flexibility and a unique opportunity to make a tangible difference.

If this sounds like you, we’d love to hear from you!

Scope of role

The Head of Legal Advice oversees the delivery of comprehensive legal advice services, manages key relationships with existing funders and pro-bono partners, and actively seeks new partnerships to expand and enhance our services. This includes strategic planning, team management, and operational oversight to ensure compliance with legal standards and the effective delivery of services. The role requires strong leadership skills to manage and support a team of legal advice supervisors and the ability to engage with and cultivate relationships with key stakeholders to secure funding and volunteer support.

Key Responsibilities

Strategic Leadership

• Develop and implement strategic plans to enhance and expand legal advice services.
• Monitor and report on the progress of strategic initiatives and special projects.

Strategic Growth

• Develop and implement plans to expand the number of legal advice clinics.
• Cultivate relationships with law firms to secure pro-bono support and funding.
• Identify and pursue funding opportunities to sustain and grow services.

 Team Management:

• Line manage legal advice supervisors, ensuring they provide specialised, high-quality service delivery.
• Oversee recruitment, training, and development of the legal advice team.
• Conduct performance appraisals and address HR issues within the team.

 Operational Oversight:

• Ensure efficient and effective delivery of legal advice services.
• Develop and enforce operational policies and procedures.
• Ensure compliance with legal standards and regulatory requirements.

Partnership Building:

• Act as an ambassador for Toynbee Hall’s legal advice services, attending networking events, forums, and stakeholder meetings to enhance visibility and reputation.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Job Description

Title: Operations Support Coordinator

Reports to: Senior Operations Administrator

Based: Remotely - however must be willing and able to travel as and when required to meetings and events.

Job Purpose: To maintain a high level of operational support to all areas of the Charity Group

Key Responsibilities:

· Provide operational administrative support within the Charity Group (UK & USA); tasks to include but not limited to updating database with varying records, spreadsheet creation and maintenance, running reports, managing administration projects

· Taking payments over the phone as and when needed

· Administer data received from online forms, calls and emails (follow up as necessary and update Database)

· Grants: undertaking research to identify funding opportunities for the Charity Group, completing associated forms and working with the Senior Operations Administrator to submit applications.

· Adding holidays, absences and meetings to the company diary as required.

· Collate websites update requests and liaise with Communications Team to instigate the changes.

· Assist the Patient Services Team with patient enquiries, answering calls as and when required and taking messages when necessary. Screening and responding as appropriate to incoming emails or calls.

· Administer the charity resource review process for all the resources the Charities publish -set annual or periodic review dates for current titles and engage with HCP’s and other medical professionals on reviews and approvals of new titles and subjects. Work closely with the Patient Services Manager who would manage this project.

· Provide cover for administration and other tasks when staff are on holiday or absent

· Planning, coordinating, attending events/programmes such as World Heart Rhythm Week, Global AF Aware Week, Heart Rhythm Congress, Heart Rhythm Updates, and any other event/programmes or initiatives

Person specification:

- Educated to GCSE level

- Excellent verbal and written communication skills

- Competent in Office applications including Word, Excel, PowerPoint, Outlook Calendar

- Experience of drafting documentation for the approval of others

- Excellent organisational skills, with the proven ability to prioritise and manage own workload to meet deadlines

- Can undertake a wide variety of tasks and multi-task with ease

- Ability to work on own initiative

- Flexible approach to work and strong attention to detail and accuracy

- Can work independently, and as part of a team

- Demonstrates a methodical and thorough approach to work

- Friendly and polite with good interpersonal skills and the ability to deal with people at all levels

About Us

King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.

Within the Social Mobility & Widening Participation Department we believe all young people should be able to have high expectations for their future. This means equal access to education and career opportunities. We run programmes that aim to empower young people from under-represented backgrounds to access and succeed at university.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.

About The Role

The Social Mobility and Widening Participation Officer is a vital member of the department. The post-holder will support with the development, delivery and evaluation of sustained outreach initiatives. They can expect to provide both administrative and delivery support for any of our projects, but it is anticipated they will initially focus on:

· K+: King’s flagship widening participation programme

· Online lecture series: Nine series, each linked to a King’s faculty

· King’s PLUS: King’s programme of undergraduate support for widening participation students.

They may also be involved in a range of other projects run across the Social Mobility and Widening Participation Department.

The post holder will work closely with SMWP staff, student ambassadors and key partners. This role is responsible to the Social Mobility and Widening Participation Manager.

This is an exciting opportunity for candidates looking for a career with social impact, and who wish to utilise their skills and expertise in administration to make a difference to young people locally and nationally.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

This is a full time post (35 Hours per week), and you will be offered an indefinite contract.

Closing date: 06 April 2025.

To apply, please click “Apply Now”.