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Closing in 3 days
NSPCC, EC2A, London (Hybrid)
£34,582 - £40,821 plus £500 Home Worker Allowance
Posted 1 week ago
Third Solutions, Leatherhead, Surrey (Hybrid)
Up to £34000 per annum
Posted 1 week ago Quick Apply
Closing in 3 days
Jack Petchey Foundation, London (Hybrid)
£32,901 - £37,010 per year
The focus of the Grants Officer is to support schools and youth organisations to operate the Jack Petchey Achievement Award scheme well.
Posted 1 week ago
Closing in 7 days
The Batten Disease Family Association, Remote
Salary £29k - £33k PA dependent on experience
Posted 1 week ago Quick Apply
Closing in 3 days
Jack Petchey Foundation, London (On-site)
£27,043 - £30,420 per year
The role of Grants Team Administrator would suit someone who is highly organised, enjoys administrative work and working on databases.
Posted 1 week ago
Closing in 7 days
Rosa Fund, London (Hybrid)
£40,000 per year
Join our dynamic team at Rosa, a values-driven organisation committed to gender equality, anti-racism and diversity.
Posted 1 week ago
Closing in 7 days
GOD TV, Remote
£45,000 per annum
An exciting opportunity to unite your passion for the gospel with your fundraising skills!
Posted 1 week ago Quick Apply
Closing today at 23:30
NIESR, London (Hybrid)
£47,500 FTE per year
Posted 1 week ago Quick Apply
Closing in 2 days
War Child, London (Hybrid)
£41,000 per year
We are a multi-award winning, creative and innovative organisation and the Strategic Projects Team is as the heart of fundraising.
Posted 1 week ago
Closing in 7 days
Family Action, Hackney (On-site)
£35,780 - £38,262 per year
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years.
Posted 1 week ago
Page 49 of 88
EC2A, London (Hybrid) 0.99 miles
£34,582 - £40,821 plus £500 Home Worker Allowance
Full-time
Permanent
Job description

The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse.

We’ve been here for children for over 100 years. From our campaigns to our services- we strive to make a difference in everything we do. Between 2016 and 2021, we’ve helped make 6.6 million children safer from abuse.

Within the Income Generation Directorate our aim is to maximise resources for the NSPCC’s mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause.

To continue to deliver our mission we rely on the fundraising support of people across the UK for 90% of our annual income. We are looking to significantly grow our income in new and innovative ways. To achieve this growth, we need the very best team in place to deliver to ambitious targets.

The NSPCC’s Professional Learning Services department delivers learning, transfers knowledge and provides advice and guidance to anyone working or volunteering with children and young people to enable them to keep children safe. We work together with individuals and organisations to make it easier for everyone to play their part and create a social safety net that prevents child abuse and neglect.

The Commercial Strategy Team is responsible for driving the Professional Learning Services 5-year growth strategy through data, insights and business development. It is a vital part of the department, owning both the data systems and insights which impact product development and delivery as well as leading on all marketing and business development activities.

As Data and Insights Manager not only will the work you do make a real difference to people’s lives but opportunity is provided to develop your experience with a sector leading team.

Join us at this exciting time and you’ll become part of an expanding team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.

Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be their true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.

Job purpose

The NSPCC is seeking an Data and Insights Manager to join the Commercial Strategy Team within the Professional Learning Services department (PLS). The successful applicant will be experienced in developing data strategies, managing data teams  as well as have experience of presenting customer and market insights to influence commercial decision making.

This is a new role which provides the opportunity to lead a growing team and shape and develop how the PLS department uses customer and performance data to help us grow our income, shape our product offer and reach more professionals to keep children safe.

Candidates should have a keen eye for detail and be confident communicating data strategies and insights to their stakeholders, plus have a willingness and drive to want to create change for children.

The key aspects of this role are:

• Take responsibility for creating and implementing the PLS data strategy to move towards creation of a single customer view.

• Take responsibility for the delivery of the following areas for the department: data systems and processes, performance and customer data visualisation , market insights and reporting

• To lead, manage and develop the PLS Data and Insights team in line with corporate standards in order to  grow our capacity and ability to use customer and product data

• To provide accurate and timely customer and market data to inform our business development, marketing and product development strategies

• To help drive an audience-led culture to support decision making

• Supervise any  tech development or migration projects for the department as required

Key relationships - Internal

• Director of Professional Learning Services

• Head of Commercial Strategy (Line Manager)

• Data Systems Support Officer (Direct Report)

• Data Analyst (Customer Data and Audience Insights) (Direct Report)

• Head of Data and Analytics within the Technology and Data directorate

• Peers and colleagues within the Business Development and Sales Team

• Peers and colleagues within the Customer Services team

• Peers and colleagues within the Professional Learning Services Department

• Peers and colleagues within Knowledge and Information teams

• Peers and colleagues within the Technology and Data directorate

• All other Income Generation directorate teams

Key relationships - External

• Third party suppliers and pro-bono advisors

Main duties and responsibilities

• Take overall responsibility for developing and implementing the PLS data strategy to move towards creation of a single customer view, covering areas such as data systems, data visualisation tools and market insights

• Individually and/or through the team, to implement agreed strategies to maximise efficiency and effectiveness of data reporting and systems in line with PLS business plan and priorities.

• To recruit, train, develop and manage the PLS Data and Insights team  in line with NSPCC policies and practice including regular team meetings and regular performance reviews, coaching and mentoring staff to achieve high performance, growth and personal development.

• To work with the Marketing and Planning team to provide accurate data and insights to help inform our departmental annual marketing plan

• Take overall responsibility for all market insights, research and competitor analysis to inform our pricing strategy and product portfolios

• To be responsible for improving the data quality of the department, introducing audits and processes to achieve best practice

• To be accountable for accurately reporting on the corporate impact measures and Key Performance Indicators for the department in line with directorate and organisation wide requirements

• Support all users, including the Senior Leadership Team, with ad-hoc deep dive analysis & insight requests.

• Work with colleagues in the Tech directorate to support the implementation of any new data systems, processes and platforms as part of a wider tech project

• Take responsibility for integrating the PLS department into any cross directorate data projects

• Identifying opportunities through data-driven analysis to incorporate into sales and marketing activity that targets new and existing customers including opportunities to cross-sell across different NSPCC Learning products and services.

• To be accountable for the development of relationships with internal customers supported by the team, including pro-actively improving knowledge and understanding of internal customers and their role to support the NSPCC’s aims.

Responsibilities for all Staff within Income Generation and Professional Learning Services:

• A commitment to safeguard and promote the welfare of children and young people

• To update databases and supporter/customer or volunteer information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.

• To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.

• To adhere to all the NSPCC’s service standards, policies and procedures.

• To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.

• To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.

• To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.

• To work in a manner that facilitates and encourages inclusion.

• To be pro-active in identifying ways to improve personal and team performance

• To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.

• To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.

Person specification

1. Highly developed experience analysing data (ideally customer and audience data) and delivering insights to inform commercial decision making

2. Highly developed knowledge and experience of data management systems and ability to use statistical and data analysis packages

3. Experience of creating and delivering data strategies to improve business performance

4.  Experience in using data visualisation tools to create dashboards that improves efficiency and enables self-serve insight

5. Ability to build, manage and develop relationships within an organisation and externally and achieve objectives through these relationships.

6. The ability to plan, monitor and implement projects and initiatives, identifying conflicting demands and establishing clear priorities, and ensuring that own work and work of others is completed to a high standard.

7. Excellent presentation skills and ability to write reports both verbally and in writing

8.  Experience in using Microsoft based software packages, CRM systems, databases, Power BI and applications.

Refreshed on: 29 August 2024
Closing date: 09 September 2024 at 10:17
Tags: Data Analysis,Data Entry,Data Protection,Insights,Youth / Children