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Closing in 5 days
Dementia UK, EC3N, London (Hybrid)
£26,000 – £28,000
The Supporter Care team is responsible for providing the highest level of customer care to everyone who interacts with Dementia UK.
Posted 2 days ago
Closing in 4 days
The Royal Academy of Engineering, London (Hybrid)
£32,490 + Excellent Benefits
An exciting opportunity for a dynamic and dedicated Programme Officer to join the Academy’s Research Programmes team.
Posted 2 days ago
London's Air Ambulance Charity, London (Hybrid)
£45,000 per year
Do you want to contribute to saving lives? Do you understand of the role of HEMS in the UK?
Posted 2 days ago
Closing in 6 days
Social Interest Group, Rochester, Medway (On-site)
£38,300 per year
e are looking for a Service Manager to play a key leadership role in overseeing the delivery of high-quality, trauma-informed services
Posted 2 days ago
Muslim Youth Helpline, Remote
£50,000 - £55,000 per year
Lead MYH’s exciting next phase as our CEO! Join us in building a compassionate, God-centred society for young people and make lasting impact
Posted 2 days ago Quick Apply
Kids, London (On-site)
£35,000 per year
We are searching for an inspiring and dedicated Playground Manager to lead our team and oversee daily operations at Hayward Playground
Posted 2 days ago
The Nia project, London (Hybrid)
£18,000 - £20,400 (£30,000 – £34,000 pro rata)
A rare opportunity to join this ground-breaking woman-focused evidenced based project as Researcher (P/T) Femicide Census
Posted 2 days ago
Closing in 4 days
JANUS SOLUTIONS, Greater London (On-site)
£33,000 per year
A great opportunity to join an small organisation leading our User Involvement and Co Production in Tower Hamlets
Posted 2 days ago
Centre 404, London (On-site)
£28,000 per year
Lead a thriving and established Outreach service across South Camden making a difference every day to people with learning disabilities.
Posted 2 days ago Quick Apply
Closing in 5 days
38degrees, Remote
£75,320 - £78,711 per year
We have an exciting opening for someone to join our senior leadership team leading our campaigning work.
Posted 2 days ago Quick Apply
Closing in 5 days
Action Medical Research, Remote
c £26,000 per year depending on experience
Looking for an enthusiastic candidate to work with our Finance Manager to provide support to the financial management of the charity.
Posted 2 days ago
Closing in 4 days
Breakthrough T1D, N1, London (Hybrid)
£35,575 per annum for London based or £33,150 for home based
Posted 2 days ago
Page 16 of 63
EC3N, London (Hybrid) 11.1 miles
£26,000 – £28,000
Full-time
Permanent
Job description

Department: Supporter Care and Database Services

Location: hybrid – a minimum of 3 days in our Aldgate, London office each week

Hours of Work: 37.5 hours per week

Contract: permanent, full time

Salary: £26,000 – £28,000

Closing date: Wednesday 4th December at 11.59pm

Interview date: Thursday 12th December (virtual)

Annual Leave: 33 days (plus eight bank holidays)

Benefits:

  • enhanced maternity, paternity, adoption, and shared parental pay
  • family-friendly policies
  • 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
  • free health cashback plan (Medicash): employee cover plus up to four dependent children
  • 24/7 virtual GP access (UK registered), plus access to Best Doctors
  • free, confidential employee assistance programme (Medicash)
  • access to wellbeing app (healthy living tips and Bright TV )
  • flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
  • learning and development committed (bespoke training, LinkedIn Learning etc)
  • employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

The Supporter Care team is responsible for providing the highest level of customer care to everyone who interacts with and supports Dementia UK. As the Supporter Care Officer, you will help maintain and drive fundraising growth across various income streams. You will achieve this by ensuring the best possible supporter experience for all our donors and by proactively improving processes and ways of working to support this overarching responsibility. 

Reporting to the Supporter Care Manager, the Supporter Care Officer will deliver excellent customer care to supporters and potential supporters of Dementia UK. You will respond to enquiries via post, email, and telephone, and will be responsible for thanking our supporters by adapting and personalising templates to deliver high-quality thank you letters. 

You will also work closely with our database to maintain the quality of information available and assist with gift processing. This includes handling sensitive data, such as credit card information, confidently and securely. Additionally, you will support all teams across fundraising and assist the Supporter Care Manager in identifying processes that could be improved, ensuring our database accurately captures our income. 

To be successful in this role, you will have proven experience delivering high standards of customer service over the telephone, with the ability to handle enquiries diplomatically and sensitively. You will have strong verbal and written communication skills and the ability to work effectively as part of a small team, building relationships with both colleagues and supporters. 

If this sounds like you, join us in making a difference in the lives of those affected by dementia. 

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

This role is subject to a Basic DBS check.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Posted by
Dementia UK View profile Organisation type Registered Charity Company size 101 - 500
Refreshed on: 27 November 2024
Closing date: 04 December 2024 at 23:30
Tags: Administration,Advice / Information,Campaigns,Communications,Fundraising,Advocacy,Business Development,Customer Service,Care Management,Compliance / Quality,Content Writing / Copywriting,Customer support,Delivery,Dementia,Engagement / Outreach,Entry level / Graduate,Community Fundraising,Corporate Fundraising,Direct / Supporters,Digital Fundraising