Jobs in Charlton

Insight and Innovation Officer

Reports to 

 Head of Insight and Innovation

Team

 Insight and Innovation

Salary Scale 

 P3d £33,390

Contract Type

 Permanent

Hours

 37.5 hours per week, full time

Location

 Remote (home based) with occasional travel

Main Role & Responsibilities

Ygam is seeking an Insight and Innovation Officer to join our Insight and Innovation team. The post holder will work with the Head of Insight and Innovation, supporting with research, knowledge translation, evaluations and insights into children and young people’s experiences of gaming and gambling harms.

Our Insight & Innovation team aids the design and delivery of Ygam’s strategy by supporting evidence-based decision making. By working across the charity to leverage and disseminate internal and external insight, the team enables intelligent decision-making and strengthens the organisation’s understanding of the world in which it operates. 

Who are we looking for?

We are looking for an Insight and Innovation Officer to work collaboratively with the Head of Insight & Innovation, and teams from across the organisation to deliver research and stakeholder insight workstreams. The outputs from these workstreams will guide, challenge and provide practical support for the planning, long-term development, and effective delivery of Ygam’s strategic ambitions.

The ideal candidate will be a self-starter with exceptional judgement and good stakeholder management skills. They must also be a proactive, adaptable, and creative individual, who has the ability to work remotely, autonomously and as part of a team. They should possess outstanding communication skills, be highly organised, and an excellent team player.

Ygam is an equal opportunity employer. It is Ygam’s approach that all employees have a working environment which promotes dignity and respect and where individual differences, and the contributions made are recognised and valued. We welcome the unique contributions that you can bring and encourage people from underrepresented backgrounds to apply to join our team, including people with lived experience of gaming and gambling harms, people with disabilities, people from minority ethnic groups, LGBTQ+ people, neurodiverse people, and armed force veterans.

Role Requirements

Duties will include but not be limited to:

Research, insight and knowledge translation:

· Support the commissioning and managing of research activities and collaborations.

· Develop longitudinal research to understand programme impact on our beneficiaries.

· Keep abreast of current and future developments in gaming and gambling harm prevention, critically appraising these and summarising them as part of our knowledge translation function.

· Liaise with the External Affairs team to support the creation of accessible learning pieces for knowledge translation across the organisation and with internal and external stakeholders.

· Lead on writing articles and reports to disseminate learnings from Ygam’s data collection activities.

· Support the fundraising team with identifying and applying for new funding and grant opportunities directly associated with research and insight work.

· Liaise with IT team to support development of our Research and Insight intranet section.

Evaluations and continuous improvement:

· Support programme evaluations, including support with writing invitations to tender, liaising with Programme Leads and writing up/ dissemination of findings.

· Support programme leads with cycles of continuous improvement.

· Support the programmes team with piloting content and identifying and piloting new technologies.

Engagement and relationships:

· Assist with planning and organising advisory panels and communities of practice meetings and events.

· Support with gap analysis and implementation planning.

· Liaise with IT team to develop and maintain an online community of practice.

 Conferences, events and raising brand reputation:

· Attend and support events, trade shows and conferences.

· Identify and apply to key events and conferences where Ygam can present evidence-based research and evaluations, raising brand reputation. This will include developing and delivering presentations on our research and insight activities for varied audiences.

· Support the planning of conferences and events.

General administration:

· Maintain online documentation/ Ygam SharePoint.

· Uploading information to Ygam CRM system, ensuring information is up to date and accurate.

· Support with staff surveys and focus groups.

· Provide minutes at all Insight and Innovation meetings.

Person Specification 

Essential

· Working knowledge of qualitative and quantitative research methodologies. 

· Ability to work with all aspects of primary research, including identifying areas of research, designing research methodologies, implementing high-quality data collection and analysing data.

· Ability to support the translation of research findings into clear and actionable insights through thoughtful data collection, in-depth and critical analysis, sharp observations, smart story-telling, and compelling presentations. 

· Experience creating and maintaining fact bases or knowledge banks of insight and intelligence on key trends and audiences. 

· Understanding of the requirements of Ygam’s stakeholders in relation to training, resources and digital products.

· Nurtures professional relationships with colleagues at all levels and with external contacts and partners to support the achievement of objectives.

· Excellent I.T skills, specifically Microsoft Office products.

· Excellent organisational and time management skills, with ability to work on multiple projects at once and to work to deadlines.

· Excellent communication skills – both verbal and written. Professional and positive manner and approach.

· Ability to work collaboratively and across teams.

· Values diversity, respecting and drawing on colleagues’ different perspectives, skills, experience, and knowledge. 

· Employment rights to live and work in UK.

Desirable

· Previous working/academic experience in education, social sciences or a related field.

· Experience of supporting and drafting collaborative research funding applications.

Specialist Caseworker Families

Location: London / Agile working
Contract: permanent, subject to funding
Hours: 32 hours over a 4 day week
Starting salary: £27,445 rising to £33,220

As Safer London enters a dynamic new stage of development looking at the next phase of its organisational strategy, we have an exciting opportunity for a motivated and experienced individual to join our dedicated team of practitioners. We are currently seeking a Specialist Caseworker Families to work alongside parents or carers whose children have been exposed to or are at risk of exploitation or violence.

About you:

Do you have the expertise and knowledge to support families of young Londoners who have been impacted by violence and exploitation? Do you have an understanding and curiosity about the diverse experiences and challenges young Londoners and their families face? Are you committed to social justice, equity, and inclusion? Are you resilient? If yes, then you could be who we are looking for.

About us:

Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us, they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families, and peers in the places where they spend their time, we can create a safer London not just for them but for everyone.

About the role:

In this impactful role, you will cultivate strong trusting relationships with parents and carers, offering personalised support on a one-to-one basis. Your responsibilities will encompass a diverse range of direct support and advocacy, with a focus on safeguarding and the wellbeing of parents and carers whose children are affected by violence and exploitation.

What we offer:

Safer London continually reviews its pay and offers a competitive benefits package to all employees, including the following benefits:

- 4-day/32-hour work week. Since April 1st, 2024, Safer London has transitioned to a 4 day working week with no impact on pay. This means that you will have a regular day off in the week with no impact on your pay
- Agile working: flexibility to work in different locations including from home, our office in Southwark and/or community locations (libraries/co-working spaces)
- Flexible Working: our Flexible Working Policy allows requests to work flexibly from the start of your employment
- New modern offices
- A contributory Pension Scheme
- Enhanced family leave
- Reduced caseloads compared to statutory services
- Interest-free Season Ticket Loans
- Cycle to Work Scheme
- Free access to a confidential 24/7 helpline service with a specialist range of support and information
- Death in Service Benefit
- Opportunities to develop and progress your career, including an extensive programme of learning courses
- Initial Annual Leave allowance of 28 days’ holiday, rising to 30 days after 3 years and 33 days after 5 years, plus bank holidays and other statutory holidays; part time employees receive a pro rata entitlement. From April 1st, the annual leave benefit will be pro rata in line with a 32-hour working week

Additional Information:

Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment, we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidate.

We encourage people from all sections of our community to apply for jobs with us. We particularly welcome disabled, male and LGBTQIA+ applicants because these communities are currently under-represented in our workforce. We know that to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.

Sound good? Here’s how to apply:

To apply for this role, complete the online Webrecruit application form which can also be accessed via the Safer London website or for further information about this role and working for Safer London, please refer to the Job Pack.

Please make sure you find the Job Description on the left-hand side of the Webrecruit page after you click ‘Apply Now’ or find it on Safer London’s Website.

As an agile working organisation, shortlisting will take place on a rolling basis and the closing date is subject to change at any time.

As part of the online application, you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.

Should you need any adjustments to the recruitment process, at either application or interview, or experience any technical issues when trying to access and/or complete the online application form, please find our contact information in the attached Job Pack.

We look forward to hearing from you.

Please note that we don’t accept CVs.

Safer London is not a sponsoring organisation for foreign nationals, and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.

Slavery is the fastest growing crime in the world.  There are thought to be 40 million people enslaved worldwide and, based on our own research using police data, more than 100,000 victims in the UK alone.

Justice & Care is an anti-slavery organisation working internationally to address slavery and human trafficking, provide release and care for victims, dismantle criminal networks and bring perpetrators to justice. It works to protect communities at risk from traffickers and spark systemic change by working with policy makers and other key stakeholders. 

Our Purpose: Joining forces to end modern slavery.

Our Mission: By bringing together specialists, we work to prevent slavery, to release and care for victims, to uncover and dismantle criminal networks and to spark systemic change.

Our Values: As an organisation we have a set of core values that underpin and inform all we do:

• We are collaborative

• We are courageous

• We are experts

• We are relentless 

• We are pioneering

This role

We are recruiting for an experienced senior HR professional to take ownership of all UK HR functions within the organisation, building on the structures already in place to ensure we are a supportive and dynamic place to work.

Justice and Care is at an exciting moment with the imminent launch of a new ten-year strategy and this role will be at the forefront of helping the organisation thrive as we seek to increase our impact.

The Head of HR is a standalone role but will work closely with the Global leadership team and form part of the UK Leadership team. They will be responsible for managing the day-to-day HR operations, overseeing recruitment, employee relations, employee experience, learning and development, reward, talent management, people analytics, EDI and wellbeing. 

Your main responsibilities will include;

• Developing and delivering a forward-thinking People Strategy. 

• Leading on all people-related activities throughout the full employee life cycle including recruitment and onboarding, performance management, leavers, and related policies and systems. 

• Leading on the development, updating and day-to-day implementation of progressive HR policies and processes. 

• Leading on all employee relations matters ensuring are handled fairly and consistently in line with legal requirements and Justice and Care’s policies and procedures.

• Implementing and overseeing all learning and development and training programmes within the organisation.

• Managing the HR System ensuring it holds accurate information on all staff

• Ensure we have in place robust and competitive pay and reward frameworks, supporting high performance and career progression. 

• Work with the Director of Finance and the Finance team to ensure the accurate processing of payroll. 

• Line manage the Executive Assistant/Team Administrator.

Please visit our website to view the full job description and for details of how to apply. 

Are you an experienced finance professional with a passion for non-profit work? War Child UK is seeking a dedicated Senior Finance Manager for a 12-month fixed term contract to oversee our month-end, budgeting, and forecasting processes. You will support our UK Finance team and consolidate management accounts and budgets at the group level. This role is perfect for someone with UK non-profit and ideally international experience, who can partner with budget holders to provide valuable insights and advice.

Key Responsibilities:

• Provide budget holders with timely, accurate financial information and support informed decision-making.
• Lead the monthly financial accounting and management accounts process.
• Oversee the quarterly reforecast process and consolidate submissions.
• Prepare tax and regulatory returns for HMRC and other entities.
• Manage treasury functions, including cash flow forecasting.
• Support month-end processes and improve income reconciliation.
• Enhance system administration and improvements.
• Offer technical accounting support across finance teams.
• Build strong relationships with stakeholders and provide relevant financial advice.
• Strengthen the financial capabilities of our managers and ensure compliance with financial policies.
• Assist the Director of Finance & IT with the annual statutory audit process.
• Liaise with finance teams across the War Child Alliance for aligned processes.
• Uphold our culture and values, fostering respectful relationships and contributing to a safeguarding-compliant environment.

More information about the responsibilities and expectations for the role can be found on our website. We look forward to receiving your application.

We recognise the considerable benefits that flexible working can bring and are happy to discuss any possible flexible working options with our employees from hiring. For most roles, the following types of flexibility are usually possible: flexible hours, occasional working from home and compressed hours.

Join us and be part of a team dedicated to ensuring a safe future for every child affected by war.

Senior Fundraiser

Friends of Ibba Girls School, South Sudan (UK charity number 1146220)

Friends of Ibba Girls School, South Sudan (FIGS), was established in 2011 in response to a specific request from local community leaders to help them build and develop a girls’ residential school in South Sudan.  Ibba Girls Boarding School (IGBS) now educates 360 primary and secondary school girls from across the whole of Western Equatoria State and employs 40 staff (teachers, matrons, cooks and other support staff). The school is on a large, green campus and provides not only high-quality teaching but a visible demonstration of the benefits of school education in South Sudan, where most girls leave school before the end of primary and very few achieve secondary qualifications.  FIGS is a relatively small organization but it is making a substantial impact by providing a model of good quality girls’ schooling across South Sudan.

FIGS has achieved notable successes – the school which opened in 2014, initially with 40 girls, has now reached its full size of 360 girls, with excellent exam results and has reduced dropout from school. It is nurturing empowered women who can exercise leadership locally and nationally for this newly independent nation. FIGS works closely with the experienced and widely-acclaimed Windle Trust International, who provide technical financial and organizational support to the school in South Sudan. 

FIGS has raised about £4 million over the last 10 years, particularly through relational fundraising.  Running costs for a boarding school in South Sudan are around £ 1/3 million each year, so fundraising is a key task for FIGS.

This is a brilliant opportunity for an experienced fundraiser with a strong and demonstrable track record to play a crucial role in expanding the donor base of FIGS, while sustaining and engaging the large network of existing supporters and donors.  You will lead the fundraising work and will use your skills across a wide range of fundraising functions, including expanding the number and range of individuals, corporates, philanthropists, schools, churches, legacies and trusts. 

We need the help of a talented individual to implement FIGS’ fundraising strategy and action plan, working with those Trustees who are able to give some time to fundraising and with solid help from a part-time fundraising consultant.  There is plenty to enjoy in the varied work, where one can see visible results in the impact it has on the school, its students and staff, parents and communities across Western Equatoria State and across the nation of South Sudan.

The post can be undertaken on a full-time or part-time basis (where part-time is at least 3 days a week).  It will be on a self-employed consultancy basis.  Hours can be flexible by arrangement. The person will work mainly from home, liaising online with Trustees and others, but some travel to events in London and elsewhere will be needed on an occasional basis. We are looking for someone to start as soon as mutually convenient. A contract will be one year in the first instance, and can be renewed subject to satisfactory performance.  The remuneration as a self-employed person is in the range of £35-42K dependent on track record and experience (or pro rata). 

Key responsibilities

· To support the delivery of the fundraising plan, achieving or exceeding targets and KPIs, both financial and non-financial as agreed with the Chair of FIGS Trustees and Chair of its fundraising group.

· To identify and generate new fundraising opportunities, from the corporate and philanthropic sectors, as well as from organizations, groups and individuals

· To widen the existing network of donors, based on relationship development and management and engagement with existing supporters and donors, and creating new opportunities

· To generate a pipeline of activities across a range of fund-raising streams

· Develop strong relationships with all external stakeholders. 

· Produce progress reports for FIGS Trustees about fundraising in relation to targets and budget and make recommendations for future streams of work.

· Attend key fundraising and supporter events to generate significant income, support and profile.

· Be an ambassador for FIGS.

· Ensure fundraising activities are in line with FIGS’ values and policies, relevant legislation and the Fundraising Regulator Code of Practice. 

We are committed to equality, diversity and inclusion, and welcome applications from a wide range of identities and backgrounds.
 

Just for Kids Law (JfKL) works with and for children and young people to hold those with power to account and fight for wider reform. They do this by providing legal representation and advice, strategic litigation, campaigning, and equipping others to work for children’s rights.

They’ve achieved some incredible reforms that make a big difference to the lives of children and young people, including changes to the law on criminal records, which resulted in thousands of young people not being held back from fulfilling their potential, and ensuring that 17-year-olds are always treated as children in police custody. Additionally, JfKL hosts The Children’s Rights Alliance for England (CRAE), which works with around 100 members to promote children’s rights and monitor government implementation of the UN Convention on the Rights of the Child.

"Just for Kids Law has recently refocussed to ensure we make an impact where it’s needed most: providing trauma-informed and anti-racist legal representation to children and young people in contact with the criminal justice system and using the evidence from this case work to fight for systematic change.

We are looking for an exceptional colleague to co-lead the organisation with us and further strengthen Just for Kids Law’s fundraising and communications capacity. If you would relish the opportunity of working in a fast-paced, rights-based organisation that doesn’t shy away from the difficult issues, we would love to hear from you."

Aika Stephenson and Louise King, Co-Leads of Just For Kids Law

Currently, c.80% of income is from trusts and foundations. Other sources including legal aid income and individual giving, and HNWIs have previously donated gifts of up to £250,000. JfKL’s work and outstanding impact spans diverse activities including criminal law, human rights monitoring, youth justice, anti-racism, and campaigning for systemic change, providing ample scope to further develop trust and foundation income and shape compelling cases for support for HNWI gifts.

As Director of Development and Co-Lead, you will: 

• Develop and implement a fundraising strategy focused initially on maximising trust and foundation support and subsequently on building a HNWI fundraising programme
• Lead on creating a communication strategy 
• Oversee the finance and operations team of two people
• Lead the long-term diversification of the funding portfolio

Ideal skills and experience: 

• Ability to contribute to organisational strategy development
• Creating and delivering successful high-value fundraising programmes
• Securing five- and six-figure income from trusts and HNWIs
• Financial and budget management and devising budgeted cases for support
• Working with boards of trustees
• Thrive in a small team environment, collaborating effectively with peers and senior stakeholders

We are seeking an enthusiastic, creative individual to join an exciting, busy and dynamic support team. If you want to make a difference to the lives of the people we work with, we would love to hear from you.

About the role:

The RSAP (Rough Sleeping Accommodation Programme) Lead Worker will provide support to individuals, who have a history of Rough Sleeping, following them being accepted into the RSAP ‘move-on’ programme. 

The Lead Worker will provide intensive, holistic, strengths-based, trauma-informed, flexible and responsive support to individuals accessing this service as well as work alongside external agencies to help ensure they are linked into the local community such as activities and groups which offer health, wellbeing and Education, Employment and Training (ETE) opportunities.

The Lead Worker will provide support to the Team Manager to manage referrals coming into this element of the service and lead on assessing the individual. Working within SHP’s policy and procedural framework, the worker will carry out a comprehensive assessment of needs and risks in agreed timescales.  On-going high quality support plans & risk assessments will then be drafted and reviewed on a regular basis. 

You will be working to upskill the client to manage their accommodation and feel ready to move on from the RSAP property into fully independent housing, within 2 years where possible.

About you:

You will possess the relevant knowledge and experience, including:

• A level of experience and understanding of provision of services to people within the areas of offending, mental health, homeless people with complex needs & a history of substance use; 

• A good and current understanding of safeguarding issues and procedures;

• Experience of effective liaison with social care, health, housing and criminal justice agencies;

• Experience of writing client records, completing monitoring materials and contributing to project evaluation;

• A significant level of experience, practise and understanding of the principles of risk and needs assessment, planning, goal setting, and reviewing;

• An understanding of the importance of professional integrity in relationships with clients, peers and other relevant professionals.

You will also bring the relevant skillset to the role which includes:

• The ability to find ways to develop relationships with people who find it difficult to engage, and to engage and work with clients who may have a low level of interaction with services and who may be sceptical about their value;

• Engaging with a wide range of professionals, some of whom may have very different approaches to problem solving through a multi-agency approach, and advocating to agencies on behalf of the service and its clients;

• Providing information and advice to clients about the options available to them, with the aim of empowering clients to make informed decisions;

• To be self-servicing in the use of the computer to create letters, minutes and key work notes and to send and receive emails;

• Familiarity with relevant housing, health and social justice legislation, policy and best practice relevant to systems change and people with multiple needs;

• A resilience and determination to overcome obstacles and find creative solutions.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: 9th July 2024 at Midnight

Interview date: 18th July 2024

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six month's probationary period
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed and are IIP Silver accredited.

Location: Hybrid working part London Office (Islington, London) part home work.  The post holder will work a minimum of 1 day per week in the office. Some out of standard business hours work may be required, including weekends and evening work to facilitate events. 

Salary:  £36,400 per annum 

Hours: 35 hours per week

Closing date: Tuesday 9 July 2024 at 10.00am 

Interview date: Wednesday 17 July 2024 

This is a fixed-term maternity cover for 12 months due to start early September 2024. 

Please note that we reserve the right to hold interviews earlier so please apply as soon as possible. 

Who we are looking for 

We are looking for an enthusiastic and highly organised individual to join our Special Events Team as Senior Special Events Fundraiser.

We have some exciting events coming up including a reception in October and a high-profile dinner at The Design Museum in November, so we need somebody to come in and hit the ground running. Please note that these events are in the evenings so the role will require some flexibility.

You will work closely with the Head of Special Events to deliver our events, taking responsibility for key elements of the management and delivery of each event and ensuring they meet budget targets. You will collaborate with internal teams on delivering events, including the bi-annual Patrons’ Club Reception and other events that arise over the year.

Relationship building (both externally and internally) is a key part of the role and an integral part of working for JDRF so you will have excellent interpersonal and stewardship skills.

As a highly creative and confident fundraiser, you will be given the scope to develop existing events as well as creating new and innovative events to increase fundraising as well as raising awareness of JDRF. 

Experience required 

You’ll have previous experience of: 

• Managing successful Special Events from concept to post-event evaluation

• Developing event plans and materials

• Building relationships with high level supporters, senior volunteer committees and external suppliers

• Achieving budgets

About JDRF 

JDRF is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at JDRF, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

JDRF is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Community Fundraising Volunteers Coordinator is to drive and enhance fundraising efforts for Muslim Aid by planning, coordinating, and executing innovative fundraising events and campaigns across regional and national levels. This position involves deep engagement with the Muslim community and various stakeholders to maximise fundraising opportunities and achieve financial targets. 

The post holder will ensure that all activities adhere to regulatory standards and organisational promises, effectively represent the organisational in public forums and live appeals, and manage productive relationships with external partners to optimise outcomes. Additionally, the post holder supports strategic campaign planning and evaluation, ensuring continuous improvement and compliance with legal frameworks. The incumbent is expected to be flexible, with readiness to travel and adapt to unsociable hours as needed to meet the demands of the role.

About the Role

1. Collaborate with the Fundraising team to optimise income through various community and innovative events, meeting agreed financial targets.
2. Possess a thorough understanding of the Muslim community and its key stakeholders.
3. Plan and manage fundraising and promotional events across the region, adapting successful strategies for national implementation. This includes participation in events at schools, businesses, mosques, and with community groups and the general public.
4. Coordinate volunteer involvement nationally, such as fundraising, administration and awareness raising.
5. Cultivates a positive and supportive atmosphere by recognising volunteer efforts and assisting volunteers with their interests within the IGM department.
6. Be available for national travel at short notice to engage with donors and participants at various community events.

About you :

To be successful in this role:

1. Bachelor’s degree in Business Administration, Marketing, Communications, Nonprofit Management, or a related field.
2. Experience in building a fundraising portfolio and securing income across a range of fundraising disciplines, especially from universities, mosques and volunteers.
3. Able to inspire people and to develop long-term relationships, with the gravitas to gain the trust and respect of relevant internal and external stakeholders.
4. Excellent communication and interpersonal skills.
5. Able to refine and implement plans to increase activity/campaign effectiveness.
6. Excellent organisational and planning skills.

Why you should Apply:

By joining Muslim Aid as a Community Fundraising Volunteers Coordinator, you'll be at the heart of our fundraising efforts, driving positive change and supporting our mission. Apply now to be a part of this exciting and impactful journey!

Benefits you will enjoy working for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

We are recruiting for a private international charitable foundation which seeks to support environmental recovery, supported by cultures and economies grounded in Earth lore, in line with their “breathe freely” ethos.  As such they are committed to grants and other investments that are healing to the climate, to biodiversity, and to human cultural relations with the other-than-human. The foundation is currently based in a Hong Kong family office, with personnel in Hong Kong and the UK, as well as Cameroon, Brazil, Australia, Papua, and the US. The candidate can choose to be in the U.K. or in Hong Kong, working visa can be offered if needed.

The organization has been in a phase of significant growth and change over the last five years and are increasingly bringing systems, data and associated functions in-house to support the record-keeping and analytics they need to inform their growing operations.

Role

This is a new position. Under the general direction of the Director of Operations, you will be involved in all the duties required to maintain a complete general ledger and financial records and support financial planning/forecasting.

International Accountant Responsibilities

— The responsibilities of the International Accountant will include, but are not limited to:

International Accounting Operations

• Develop a General Ledger Chart of Accounts which supports our current grantmaking operations with the flexibility to accommodate various directions in our growth, allows easy consolidation with sister entities, and is IFRS compliant to allow us to provide regulatory and audit reporting in various jurisdictions.
• Implement optimal Chart of Accounts and processes, evaluating current and alternate accounting systems as needed and developing interface processes to existing systems as needed (HRIS, Payroll, Grants Management System, expense reporting) as needed.
• Perform duties necessary for the timely and accurate verification and recording of financial and investment (MRI/PRI) operations including general ledger, entries and reconciliations, investment portfolio tracking and transactions, international payroll, benefits and taxes.
• Work closely with Human Relations Specialist on payroll and benefits administration processes.
• Collaborate with senior management team, Operations Manager and others to determine an optimal process for reviewing and approving expenses.
• Audit corporate credit card(s).
• Identify institution and global consolidated reporting needs with senior management team and agree schedule and distribution for regular financial reporting.

Budgeting and Financial Planning

• Assist in preparation of the annual organisational and department budgets.
• Monitor and provide quarterly budget performance reports and analysis to organisation and departments with close cooperation to develop and implement measures to minimize variance.
• Assist staff to self-manage budgets.
• Support financial planning and forecasting including developing scenarios for growth.

Cash Flow Management

• Reconcile annual and quarterly projected expenses and cash flow requirements and coordinate with family office for redemption decisions.
• With Operations Manager and Human Relations Specialist, maintain and improve policies and organization discipline for accurate and timely processing of accounts payables, employee expense reports, travel guidelines, time reporting, etc.

Regulatory and Audit Compliance (initially in support of regulatory reporting through the family office)

• Strengthen financial systems integrity and controls according to IFRS, tax and regulatory measures and foundation policies.
• Build systems for timely and accurate provision of data and provide direct support for annual audit and tax filing.
• Work with external advisors, as needed, to ensure compliance with relevant country and international regulatory requirements in areas of taxes, documentation requirements, payroll and benefits.

General and Other

• Develop and manage relationships with accounting related service providers as needed including in-country and global accountants, auditors, payroll and tax experts.
• Develop and maintain an asset inventory/schedule.
• Support for MRI/PRI activities as needed.
• Continually improve internal financial processes.
• Potential management of banking relationships, international wire transfers and/or other payment systems.
• Occasional travel as required for the execution of duties.
• Other duties are consistent with the accountant’s role and experience as the foundation continues to evolve, or from time to time as prompted by institutional priorities.

Qualifications

— The successful International Accountant candidate will likely reflect much of the following profile:

 Essential

• Several years of progressively responsible professional experience in international accounting, ideally in an international organisation and / or in auditing / tax consulting.
• Accounting experience in philanthropy or non-profit.
• Experience in multiple tax jurisdictions and working in multi-currency environments.
• In-depth IFRS knowledge.
• Excellent, hands-on knowledge of web-based systems including accounting (current platform is Xero), and office suite platforms (proficiency in Microsoft Office Suite preferred).
• Comfortable in complex and highly matrixed environments. Demonstrated ability to work collaboratively and effectively with peers across disciplines and functions in shared efforts with proven ability to influence without direct formal authority.
• Comfortable working remotely.
• Strong organizational and time management skills with the ability to be flexible and re-prioritize as needs arise.
• Pleasant and effective communication skills, written and oral. (English is our working language).
• Experiential cross-cultural understanding and perspective, aware and appreciative of differing worldviews and the ability to communicate with and learn from the wide variety of people who comprise our grantees, allies and staff.
• Kind and generous with partners and colleagues.

Desired

• Prior experience with an international non-profit organization or grantmaking foundation.
• Fluency in a second language with preference for dominant languages of one of our working regions (e.g. French, Portuguese, Bahasa, Thai, Lao, Burmese).
• International living and/or working experience including in the Global South.
• Strong analytical, conceptual, and creative problem-solver who continually looks for new ways to improve processes with a “can do” attitude and a sense of humour.
• Located in and able to legally work in the UK or Hong Kong.

Alongside this we will value applicants who are:

• Deeply committed to regenerative/ecological cultures and economies, preferably with experience of holistic/indigenous cosmologies.
• Humble, recognising humanity’s place amongst all living creatures on this one planet.

We pride ourselves on being diverse and inclusive.

TO APPLY FOR THE INTERNATIONAL ACCOUNTANT ROLE

Please submit a letter of interest outlining your relevant experience and financial requirements with a resume to Pin Han. Review of credentials will begin immediately. We seek to have someone in place as soon as possible.

The organisation does not maintain a website but will provide more detailed information on the foundation to qualified applicants.

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JOB DESCRIPTION:

Reports to: Supporter Care Manager

Liaises with:

• Supporter Care Manager
• Supporter Care Officer
• Database Manager
• Database Officer
• Acquisition Manager
• Giving and Engagement Manager
• Legacy & In memoriam Manager
• Communications & Digital Team
• Senior Operations Manager
• Finance Department
• Partnerships Department

Job location: London

Contract: Permanent

Salary: £25K

Purpose of Role: 

Reporting to the Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities:

• Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
• Liaise with supporters in timely communication via email, phone, and mail with excellent customer care
• Priority is to answer incoming phone calls and escalate any difficult situations/complaints to Supporter Care Manager
• Support processing incoming phone and postal donations
• Assist with banking and processing incoming/outgoing post
• Be responsible for thanking our supporters including by letter, email and phone, despatch of information and fundraising materials
• Enter and maintain accurate records on our Database
• Maintain and assist with all types of donation processing administration and Database record amendments/records being kept up to date this will include Gift Aid status and contact consent requests
• Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
• Manage removal process and consent process
• Assist with sending out problem payment letters
• Assist with handling material requests and recording actions on Database
• Assist with any third-party agency supporter care requests
• Maintain sensitive information and records with appropriate confidentiality
• Play an active role in developing the supporter journey at Operation Smile UK, working with the Supporter Care Manager, Head of Supporter Care & Database, and colleagues across Fundraising & Communications.
• Perform any other reasonable duties as requested by the Supporter Care Manager or Head of Supporter Care & Database.

Skills and Experience Required:

Essential:

• Excellent customer service for internal and external stakeholders
• Written and verbal communications skills
• Excellent phone manner
• Strong eye for detail, methodical and accurate (critical that the database and supporter details at 100% accurate)
• Degree or equivalent qualification (i.e. marketing qualification).
• Attitude of continuous improvement, and lifelong learning.
• At least two years’ experience in a junior supporter care or administrative role
• Experience of donation or financial administration and working in a direct marketing environment or supporter care environment desirable with good knowledge of Microsoft Office.
• Excellent proficiency with CRM systems (Ideally Raiser’s Edge) and the ability to learn new systems and processes.
• Experience of outward facing donor stewardship, and relationship building.
• Excellent organisational and time management skills.
• Ability to prioritise workload, meet deadlines and possess problem solving skills.
• Ability to multitask and work in a fast-paced environment
• Can work on own initiative and be able to show initiative.

Interviews will be held on a rolling basis and will comprise of a technical test, a face to face interview and an informal meeting with our Director of Operations. 

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. At Operation Smile UK, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We operate a hybrid work structure. We are proudly Disability Confident Committed employers. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please see job description.

Community and Engagement Manager

Position: Community and Engagement Manager

Location: Teddington, TW11 8HT

Salary Range (depending on experience): pro rata of £32,910 – £38,745 incl. OLW

Hours: Part-time 21 hours per week. We are able to offer some flexibility with the role such as term time only or flexibility with days/times.

Contract: Permanent

Annual Leave: 25 days leave plus bank holidays or pro rata of if part time

Closing date: Sunday 9pm 14th July 2024, or before if a suitable candidate is found.

We reserve the right to close the application early.  An early application is strongly recommended as shortlisting and interviews will be held on an ongoing basis.

About the role

Richmond AID is seeking an energetic and enthusiastic person who will support our vision of putting Deaf and Disabled people at the centre of everything we do. We are looking for an experienced person who can develop and implement an engagement and co-production strategy. You will work closely with our other managers and play an integral role in the management team.

The role involves leading the delivery and development of our dynamic Community and Engagement team. This multidisciplinary team currently has 6 direct reports and services include: BuddyUp, Spade gardening service, Mental Health Peer Support service, Connect to Tech digital training, Campaigning and our wide range of peer group activities.  There is a variety of skills and experience which will require someone to We are looking for someone to not just manage these services, but to lead their development and widen our coverage across the borough of Richmond. This will predominantly involve supporting the people involved to be leaders of their own projects, developing/modernising our delivery model, ensuring projects meet targets and quality standards and when required also being involved in supporting direct service delivery.

We are looking for a motivated, resilient and ambitious manager to join our amazing team. This is a fantastic opportunity for you to play an integral role in improving the lives of Deaf and Disabled people.

About you

You will have strong leadership skills with experience of managing a multi-disciplinary team. You will lead our engagement, co-production and campaign strategy and manage our Community and Engagement team instilling these values through all our work. You must be committed to the value of participative community engagement, have a great understanding of the needs of diverse communities, and a passion for social justice and supporting Disabled people.

You must have experience in the delivery of community facing services and be able to  demonstrate an understanding of the challenges faced by Disabled people. It is essential you bring passion, dynamic ideas and creativity to the role.

You will be an excellent networker internally and externally. You will have strong influencing skills, and will have the right blend and balance of people skills with excellent communication and project management abilities. You must be comfortable connecting with the wider community, able to listen, gather the views of local people, and feed these back into our wider programme of work. You’ll be confident in participative strategies and tools such as facilitating groups, arranging events, developing surveys, gathering views and responding to consultations.

You will have experience of managing a team covering a wide range of projects and interests. You will know what it takes to set up and manage a project and ensure it meets the intended outcomes.

You will be skilled in managing group dynamics and supporting your team to have boundaries with clients. You will also have experience of managing Safeguarding issues. Above all you must bring a positive, solution focused attitude.

Experience of campaigning work, with a track record of delivering innovative digital campaigns that have led to real change, would be an advantage.

About Richmond AID

Richmond AID offers 25 days annual leave plus eight bank holidays pro rata. Normal office hours are 9am to 5.15pm Monday to Thursday and 9am to 5pm on Fridays. You will be based at our offices in the Disability Action and Advice Centre, 4 Waldegrave Road, Teddington, TW11 8HT but may need to work from other locations as needed.

Related roles: volunteer manager, services manager, service coordinator, community development facilitator, campaign manager, community engagement, co-production manager, activities coordinator.

Age UK East London are recruiting a helpline advisor to our Tower Hamlets Connect service. Tower Hamlets Connect is Age UK East London’s integrated health, social care and social welfare helpline providing all Tower Hamlets residents with the right advice and support at the right time. Acting as the front door to adult social care in the borough and an independent advice and advocacy service, we provide residents with advice and support to access appropriate services in the statutory, health and voluntary community sector.

Job description

Job Purpose

• To contribute to the delivery of an effective, efficient and safe helpline for the residents of Tower Hamlets.

• To provide information and advice to customers on support and services available in the borough, enabling them to remain as independent for as long as possible and with improved health and wellbeing.

• To act as a first point of contact for Tower Hamlets residents and professionals.

• To ensure accurate and timely case records are maintained to support ongoing service improvement.

• To ensure all referrals to health or social care are appropriate.

Key Tasks

• To act as a first point of contact for Tower Hamlets residents and professionals via telephone and email

. • To gather information required to efficiently triage customers’ strengths and needs and make appropriate referrals.

• To provide information and advice to residents on local services to support prevention and promote independence.

• To actively promote use of the digital portal and signpost to digital support services where appropriate.

• To maintain excellent records of all contacts and enquiries on all relevant case recording and data systems ensuring accuracy, quality and timeliness while complying with statutory requirements and maintaining confidentiality.

General

• To meet regularly with line manager for support, supervision, and appraisal.

• To attend team meetings required.

• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.

• To undertake all training required to fulfil the role.

• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.

Functional Links

• The role reports to the Helpline Team Leader.

Role and Responsibilities

We are looking to recruit a law graduate (1-3 years post-graduation) with experience in environmental law, economic justice and/or international development to join our small but dynamic team. Depending on experience, the role will support our programmes challenging economic injustice caused by environmental damage, biodiversity loss, deforestation, illegal resource trafficking, climate change and conflicts over natural resources; promoting transparency and accountability in public and private institutions to encourage responsibility and minimise the impacts of corruption; and promoting fairer and more effective economic and fiscal policy tools to help states meet development goals and enhance the rule of law. A more detailed explanation of our work is set out in our 2024-2026 Strategy.

Working as part of a small, busy team, you will have the opportunity to learn at very close hand what it means to work for an international NGO focusing on achieving environmental and economic justice. You will develop projects with a range of partners, including international agencies, NGOs and CSOs, and governments and government bodies. You will collaborate with a range of volunteer lawyers (law firms and barristers chambers) who are leading experts in their field. The role will also involve project management, assistance with fundraising, fulfilling compliance obligations, and evaluating and learning from projects.

Key Competencies:
• Relevant experience and knowledge (either from previous work experience or study) relating to environmental law and policy and/or economic justice in an international development context;
• A law graduate with a good understanding of how law is useful to achieving reform on the above;
• Demonstrable understanding (either from previous work experience or study) of key issues in sustainable international development, including the UN Sustainable Development Goals;
• Experience in developing countries and transitional economies;
• Ability to develop and manage relationships with a range of stakeholders, including donors, NGOs, civil society organisations and government representatives, on an international basis;
• Familiarity with, or understanding and enthusiasm for the concept and practice of, pro bono legal assistance;
• Demonstrable project management skills and experience, including administration and coordination;
• Ability to work on a wide range of tasks simultaneously;
• Excellent research skills to effectively convey research findings;
• Comfortable working independently and proactively and as part of a small team with a busy caseload;
• Strong interpersonal and team working skills;
• Some experience or demonstrable ability in donor management, including managing existing relationships, meeting donor reporting requirements and in raising funds for future projects and activities (desirable);
• Working knowledge of another language used in Sub-Saharan Africa or Latin America such as French, Portuguese, Kiswahili or Spanish (desirable).

Key Responsibilities:
1. Work closely with the Senior Legal Managers and/or Legal Manager to deliver and implement the programme strategy, in conjunction with the Executive Director, partners, staff and Board;
2. Assist in developing an understanding of the most effective policy tools and legal interventions to deliver the programme objectives, through engagement with volunteer lawyers, ILP partners, staff, Board and others;
3. Support the building and maintenance of ILP’s programme(s). This includes:
• Liaising with partners to identify legal/policy needs and offer potential legal and/or policy reform solutions, including through conducting legal analysis;
• Assisting the programme lead(s) to build a pipeline of relevant projects and cases, including through engaging in outreach to potential pro bono partners;
• Supporting programme staff to network and build relationships with volunteer lawyers who have relevant technical expertise;
• Mapping and developing relationships with regional and international development entities and other technical assistance providers to identify potential partners, needs and focus countries;
• Representing the programme(s) in external fora and events;
4. Assist with ensuring effective project delivery and evaluation of impact including:
• Coordinating project implementation through the full project cycle;
• Supporting the preparation of financial and narrative reports for donors;
• Maintaining strong programme management and knowledge management systems and processes;
5. Support fundraising activities to support both the programme(s) and organisational overheads, including exploring opportunities for potential funding and assisting with funding applications;
6. Share in the necessary operational activities of the organisation. This includes some administration and contributions to website and social media communications.

Key details about the position:
• Location:Flexible for the right candidate including those outside the UK. Office premises are located in central London, with hybrid working (approx. 2 days per week in the office) if London-based.
• Visa sponsorship: we are open to sponsoring a UK visa application for an exceptional candidate.
• Travel: candidates must be willing and able to travel internationally, including fulfilling vaccination and other requirements.
• Our genuine support for diversity and disabilities is illustrated by our current team.