Jobs in Brentwood

Who We Are:
Fuel Bank Foundation is the UK’s only national charity dedicated to helping people who can’t afford to pre-pay for their energy, ensuring they aren’t left without heating, light, or the means to cook.

Our mission is to:

• Help people escape immediate fuel crises.
• Empower individuals to stay connected to their energy supply.
• Influence governments, energy suppliers, and regulators to address the root causes of fuel poverty for good.

We are guided by our core values:
Empathy, Collaboration, Commercial Head & Kind Heart, Ambition, Bravery.

Who You Are:
Are you a creative storyteller with a passion for making a real difference? Join us as our Communications Executive and use your skills to help amplify our mission.

About the Role:
As Communications Executive, you’ll play a pivotal role in shaping and delivering our internal and external communications. Collaborating closely with our Head of Communications, you will create impactful content, manage digital channels, engage with media outlets, and ensure our brand and mission resonate with key audiences.

Key Responsibilities:

• Content Creation: Develop compelling written and visual content for multiple platforms.
• Social Media and Digital Presence: Oversee and grow our digital footprint.
• Internal Communications: Foster clear and engaging communication within the team.
• Media Relations: Build relationships with media outlets and secure positive coverage.
• Event Support: Assist in planning and promoting events and campaigns.
• Stakeholder Engagement: Connect with donors, partners, and beneficiaries.
• Brand and Reputation Management: Safeguard and enhance our public image.
• Administrative Support: Provide operational support for communications activities.

What We’re Looking For:

Qualifications, Skills, & Experience:

• Education: Degree in Marketing, PR, Journalism, or related fields is preferred but not essential with equivalent experience.
• Experience: 1-3 years in communications, marketing, or PR, ideally within the charity or public sector.
• Technical Skills: Proficiency in content creation tools, social media platforms, and CMS systems.
• Communication Skills: Outstanding written and verbal communication.
• Project Management: Ability to handle multiple projects and deadlines.
• Creativity: A flair for storytelling and design.

Personal Attributes:

• Empathetic and compassionate.
• Proactive, adaptable, and solution-focused.
• Culturally aware with a passion for social impact.

Why Join Us?
At Fuel Bank Foundation, people are at the heart of what we do. We’re committed to providing a flexible and supportive work environment where your voice matters.

We are proud to be a Great Place to Work and an accredited Living Wage Employer. Benefits include:

• Competitive salary.
• Enhanced pension scheme.
• 27.5 days annual leave (FTE).
• Benenden Healthcare plan.
• Access to Mental Health First Aiders.

Ready to Apply?
If you’re passionate about using your skills to drive meaningful change and want to help us combat fuel poverty, we’d love to hear from you!

#Communications #CommsExec #Comms

£48,600 - £52,900 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

This is an exciting new role within our Strategic Communications, Campaigns and Brand team. The Senior Strategic Communications and Campaigns Manager will be leading strategic content and public affairs within Prostate Cancer UK.

You’ll drive all our major campaigns and the development of the multiyear messaging narrative, all while directing and collaborating with a diverse and talented team of specialists. Your work within strategic communications and campaigns will inspire action and drive positive change for men with, or at risk of, prostate cancer.

Working closely with the Head of Strategic Communications, Campaigns and Brand you’ll outline and develop our narrative to our audience and communities, ensuring our campaigns are integrated across the Communications directorate and the wider organisation. You’ll manage the strategic content and public affairs teams as the key point of contact of our external public affairs agency.

What we want from you

You’ll have strong experience in scoping, developing and delivering effective and compelling communications and major strategic campaigns. 

A strategic thinker who can drive results and think long-term. You’ll be working on policy issues and successfully developing a multi-year narrative. while balancing getting involved with the team and the details.

You’ll be a strong collaborator who can build great relationships with different Communications team, Fundraising and external partners. You’ll be a natural leader who knows how to inspire and manage a team, supporting creativity while meeting deadlines and objectives. You’ll be an excellent communicator – who’s comfortable communicating complex technical information to general audiences.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.

We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.

Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 8th December 2024.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 9th December 2024. The interview process is expected to consist of two stages. 

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Recovery Practitioner - Lewisham

We have an exciting opportunity for a Recovery Practitioner to join one of the largest charities in the country on an initial temporary basis.

This is a rolling contract, where you would be required on site from 9am to 5pm, Monday to Friday.

This is an exciting opportunity for someone who has dealt with substance misuse issues and is hoping to advance in their career with an organisation that will help them further their personal and professional growth.

Responsibilities:

· Assisting clients when they first join the programme and identify the best course of action for their recovery

· Minimising the harm that drugs and alcohol do to clients and the larger community

· Acting as an advocate for partnership services

· Assisting service users with their social (re)integration so they can live meaningful lives by encouraging self-determination, resilience and recovery

· Facilitate group sessions to provide service users with structured information at different phases of their recovery

Experience Required:

· Possess a thorough awareness of substance misuse issues or have previous experience working in a related field

· Possess a solid working understanding of drug and alcohol services, interventions, and best practices

· Capacity to successfully manage change while putting the interests of service users first

· Recognise the significance of information governance procedures and adhere to all required safety measures

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Civitas Recruitment are delighted to be working with a fantastic Charity located in Central London focused on a range of social welfare initiatives including poverty alleviation, and upskilling. Their key services include St Joseph’s, which provides education and support for adults with learning disabilities and their families. The Charity is part of a well- established Diocese which supports people of all faiths and none and embraces the wide and varied social needs of those north of the Thames, from Heathrow in the West to Bow in the East. An exciting opportunity exists for a Trusts and Foundations Fundraising Manager to join the team. As the Trusts and Foundations Manager, you will support in the development and delivery of a seven-figure income target from new and existing trusts, foundations and statutory founders. This is a part-time (4 days a week), permanent role with flexible working options. Hybrid and other forms of working can be discussed further. Salary up to £35k, for 4 days work.

Who are we looking for?

Ideal candidates will have a successful track record of meeting income targets. You will have good knowledge of budgeting and financial control and an interest in researching and preparing imaginative funding packages. You will have previous experience in researching potential Trust and Foundations to approach as well directly applying for funds and writing proposals. Experience of planning, analysis and understanding monitoring and evaluation is also essential for this role. You will be well organised, self-motivated and  comfortable using Microsoft packages and be familiar with the use of databases and spreadsheets. Experience with databases such as Donorfy would be a bonus however it is not essential for the role. Your approach to work will be collegiate and you will work well within a team environment as well as taking your own initiative. This is a great opportunity to further develop your fundraising skills in a supportive environment.

If the above role description sounds of interest and you feel like you meet the criteria; please apply immediately or for further information, please contact Syed at Civitas Recruitment for a full JD and informal discussion. Early applications are encouraged as we will be reviewing on a rolling basis and roles may closer earlier than initially indicated.

Recovery Practitioner - Islington

We have an exciting opportunity for a Recovery Practitioner to join a North London drug and alcohol charity on an initial temporary basis.

This is a rolling contract, where you would be required onsite from 9am to 5pm, Monday to Friday.

This is an exciting opportunity for someone who has dealt with substance misuse issues and is hoping to advance in their career with an organisation that will help them further their personal and professional growth.

Responsibilities:

· Assisting clients when they first join the programme and identify the best course of action for their recovery

· Minimising the harm that drugs and alcohol do to clients and the larger community

· Acting as an advocate for partnership services

· Assisting service users with their social (re)integration so they can live meaningful lives by encouraging self-determination, resilience and recovery

· Facilitate group sessions to provide service users with structured information at different phases of their recovery

Experience Required:

· Possess a thorough awareness of substance misuse issues or have previous experience working in a related field

· Possess a solid working understanding of drug and alcohol services, interventions, and best practices

· Capacity to successfully manage change while putting the interests of service users first

· Recognise the significance of information governance procedures and adhere to all required safety measures

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Goodman Masson are delighted to have partnered with Ambition Institute, who are currently recruiting for a new People Director.

At Ambition, their vision is an education system where every child can thrive, no matter what their background. They do this by supporting teachers at every stage of their careers through evidence-based professional development.

You will have 3 direct reports, Head of HR, Associate Director of Professional Development, and an internal communications manager. Reporting to the COO, your primary responsibility of will setting the strategic vision for the organisation. With much of the operational responsibilities being handled by the Head of HR, you will be tasked with developing and implementing a professional development strategy that delivers for Ambition. Here, you will be working closely with the CEO, the Executive Committee (ExCo) and the Board of Trustees and so experience of working at this level is key.

Your responsibilities and objectives will be:

• Strategic Leadership
  Lead HR and professional development strategy, fostering DEI and operational excellence, while ensuring high-quality professional services aligned with organisational values and priorities.

• Leadership and Governance
  Provide values-based leadership, supporting organisational effectiveness, accountability, and inclusion, with regular reporting to trustees and executive teams to drive mission-aligned outcomes.

• Organisational Capability
  Advise on people challenges, manage organisational change sensitively, and support complex areas like succession planning to ensure sustainability and growth.

• Employee Engagement
  Enhance employee engagement, culture, and retention, positioning Ambition as an employer of choice, while leading and developing a high-performing HR team.

• Communication and Collaboration
  Promote teamwork and partnership through effective communication and relationship-building, ensuring organisation-wide alignment with people-focused initiatives.

• Data-Driven Insights
  Utilise performance metrics and people data to inform strategic decisions, driving measurable improvements and impactful organisational practices.

Essential Experience:

• Proven success in strategic people and culture leadership roles, working with board level on issues like pay, recruitment, development, DEI, and employment law.

• Strong ability to build collaborative relationships at all levels, leveraging listening, influencing, and coaching skills to engage diverse stakeholders effectively.

• Experienced in leading specialist teams and managing third-party suppliers, ensuring high-quality, cost-effective service delivery.

• Skilled in managing operational priorities, navigating complexity, overseeing budgets, and analysing data to support strategic decisions.

• Excellent communication skills, a collegiate approach to solutions, commitment to evidence-based practices, and effective representation of the organisation.

Desirable:

• Understanding of the English education system.

Salary is £80,000 + Excellent Benefits including generous employer pension contribution of 11%.

London based (near King's Cross) with hybrid and extremely flexible working on offer with presence in the office being once a week.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Position Title: Programme Officer - Systems Improvement
Advertising Reference: 2408
Location: London Fields, Hackney
Status: Permanent. 35 hours per week. 
Salary: (Band 4) £35,886.00 per annum, with 3 years of annual salary increment increases. Generous benefits package including annual salary review, 30 days annual leave plus Bank holidays, and 3 days of Christmas closure. 

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

Our Programme Officer role is vital to the smooth running of our Systems Improvement team’s projects. You will be a key part of our delivery which focuses on supporting multi-agency local area partnerships to improve their SEND systems & processes. In particular, we see a key element of this role as supporting our work which supports local areas to improve inclusion in all of their educational settings.

Programme Officers are given discrete elements of projects to lead and deliver with engagement from other team members and an identified project lead. One day you might be co-facilitating a focus group with parent carers to understand the current strengths and challenges of co-production in a specific local area; and the next, analysing a local area’s data to shape the next steps of a project improving outcomes for children with special educational needs and disability. 

This role will support the delivery of and take responsibility for identified elements of NCB and Council For Disabled Children’s (CDC) multi-agency SEND Systems Improvement contracts, which aim to improve practice and in turn influence policy. You will work with a variety of stakeholders including the Department for Education, Parent Carer Representative bodies and Integrated Care Systems from across England alongside local authorities working collaboratively to ensure the best outcomes for children and young people.

Applications close at 08:00am on 5th December

Please quote the job title and reference number in your application. CVs will not be accepted.

Assessment and interviews to be conducted on 12th December. Please note that only shortlisted candidates will be contacted.

*Please note - this role my close early if high number of applications are entered. Please enter your application as early as possible.*

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

NCB is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, political opinion, marital status, pregnancy and maternity, paternity, and carer status.

No agencies please.

Ivy Rock Partners is proud to be working with CILEX in recruiting a new Chief Financial Officer, which will suit any candidates looking for a predominantly remote/working from home model. ( also option of 4 days per week)

CILEX is the professional institute for specialist criminal, civil and family lawyers and for paralegals. With over 17,500 members we are the second largest professional body in England & Wales as well as being in many dimensions the most diverse of the legal professions.

CILEX earns its income from a combination of membership fees, qualification-based education, examination fees and income from training and other products and services to employers of legal professionals and higher and further education partners. In addition to its annual revenues of c.£11m the institute holds assets of c. £10m of which c. £7m is managed by Barclays Wealth. The finance directorate combines the finance, compliance, IT and HR functions.

Since 2018 CILEX has been following a radical strategic plan that aimed to transform the standing of the profession to cement its equivalence to solicitors that was granted in changes made in legal services legislation from 2007 – 2014 by:

• Working with government and regulators to remove the final legislative and regulatory barriers to genuine equivalence.

• Developing a new qualification and apprenticeship standards that deliver a product better aligned to market requirements.

• Expand the membership proposition.

• Grow the institute through a programme of acquisition and product development

• Changing the delegated regulatory arrangements that govern the profession

• Transform the operating model and supporting technology that delivers our products and services

As we near the end of this transformation programme we have been making significant changes to the leadership and organisation of the institute to both improve accountability and ownership of performance and to build a culture that empowers leaders to deliver against a clear set of strategic goals agreed by the Board.

We now look to appoint a Chief Financial Officer who will report to the Chief Executive with a very specific brief aimed at ensuring we can maximise the return from the very significant investments we have made in product and technology and the recent acquisition of the Institute of Paralegals.

Key Accountabilities:

• Enhancing the capability of the finance function to operate independently of direct supervision in the day-to-day execution of core activities, processes and reporting

• Ensuring that the supporting technology is fit for purpose and enables the minimum amount of ‘double handling’ or reprocessing in core finance processes

• Taking ownership of working capital and developing a programme of debt re[1]payment that strengthens our balance sheet and enables further investment in product and technology

• Ensuring that the IT department and the core systems it supports are fit for purpose and exploited to the maximum to deliver lowest cost technology support for products and services

• Maximising the return from our cash assets over the long-term

• Ensuring a successful annual audit and the preparation of the Annual Report & Accounts

• Ownership of the risk appetite, risk management process and internal audit

• Ownership of the annual plan and budget process and the reporting of performance to the executive and the Board.

Direct Reports:

• Head of Finance

• Head of IT

• Head of Compliance

• Head of HR

The CFO is a senior member of the Executive Team and attends Board and the finance and audit and risk committee. They have a dotted line reporting relationship with the Chairs of both these committees.

Personal Capabilities:

Essential:

• A strong commercial understanding and experience of being a finance leader in a commercial environment.

• Fully qualified status (ACCA, CIMA or equivalent)

• An appreciation of operating and reporting systems and how to exploit their full potential

• Collegiate, approachable and willing to get involved in order to get things done

• An effective team coach and leader, able to set standards and help teams embrace and achieve them

• Able to work with a remote team that gets together occasionally.

Desirable:

• Experience in professional services

• Experience integrating financial system

Application Timetable:

• Application Deadline: Tuesday 3rd December 2024
• Shortlisting: Friday 6th December 2024
• First Stage Interviews: Monday 9th and Tuesday 10th December 2024
• Final Stage Interviews: 16th and 17th December 2024

​For more information about the role, please contact Phil Southern at Ivy Rock Partners for a confidential conversation.

Job Opportunity: Carer's Assessment Caseworker

Are you passionate about supporting unpaid carers and making a real difference in their lives? Our client, a well-established charity, is looking for a dedicated and empathetic Carer's Caseworker to join their dynamic team.

• Role: Carer's Assessment Caseworker
• Organisation Type: Charity
• Location: London (Hybrid Working)
• Salary: £15+ per hour
• Employment Type: Full-time, temporary (37.5 hours per week)

Role Overview: As a Carer's Caseworker, you'll provide essential support to unpaid adult carers by conducting assessments, developing individualised care plans, and partnering with local organisations to raise awareness of carers' rights. This role plays a key part in ensuring carers receive the emotional, practical, and financial assistance they need to manage their responsibilities.

Key Responsibilities:

• Conduct thorough carer assessments and create personalised support plans in line with the Care Act 2014
• Assist carers with applications for financial support, including Carers Personal Budgets
• Provide emotional and practical support, particularly during crises
• Facilitate carer support groups and events (occasional evening events may apply)
• Build partnerships with local authorities, NHS bodies, and organisations to raise awareness of carers' needs
• Maintain accurate case records on Carers Network and Local Authority databases (e.g., Mosaic)
• Contribute to reports for management and external funding bodies

The Ideal Candidate:

• Experience working with diverse clients and managing their own caseload
• Strong IT, organisational, and administrative skills to be able to navigate multiple systems
• Knowledge of issues affecting unpaid carers and relevant legislation, such as the Care Act 2014
• Proactive, detail-oriented, and committed to high-quality support services
• Experience in outreach, networking, and partnership-building
• Passion for supporting the mission of a growing charity

If you're ready to make a real impact and improve the lives of unpaid carers, apply today for an immediate start!

How to Apply:

To apply for the Caseworker role, please reply and upload your CV quoting reference SOH81485 and we can provide more information to you.

We eagerly await your response.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Location: HMP Rochester
Salary: £16,550 (£27,584 FTE)
Hours: 21 hours (3 days a week)
Department: Prison delivery
Job Type: Part time
Contract Type: Permanent

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Rochester. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.

The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Interviews are planned for 10th January 2025.

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-218 344

This role is a core part of Pecan’s senior leadership team (SLT), working to develop strategic direction and playing a play a key role in the organisation’s aim to transform the lives of the most disadvantaged people in our community.

You will enable Pecan’s frontline team to deliver the highest possible standards of service. You will have responsibility for developing a strategy and vision for all community food activities and developments within Pecan. You will focus on ensuring the programmes have dignity at their heart and work towards seeing an end to foodbanks. You will work with the projects to support them to collaborate and work together. You will play a key role in the organisations aim of transforming the lives of the most disadvantaged people in our community.

When working for Pecan, you can expect to become a valued member of a diverse and supportive team. In addition to a place in our 35-year legacy, you will receive a generous holiday allowance, pension contribution and life assurance cover. You can also expect regular team meetings and social opportunities, and a variety of other benefits as outlined in our recruitment pack.

Main Responsibilities:

• Line manage and appraise staff in line with Pecan’s procedures: Foodbank Manager, Pantry Manager, Operations Manager, and the Development Manager Community Food Programmes.
• Demonstrates strong financial literacy and business acumen.
• Develop and oversee food strategy for Pecan’s food services, implementing the vision to end the need for food banks, re‑imagining the food services offer and including a cash-first approach.
• Develop and manage partnerships with authorities, corporates, churches, community groups and networks to support the successful development of programmes.

Key Requirements (specific skills, qualifications required):

• Strong experience of managing multiple projects.
• Experience of managing staff and volunteer teams.
• A strong understanding of community food programmes. 
• Demonstratable history in achieving targets.

Desirable knowledge/expertise

• An effective networker.
• Experience of the voluntary and community sector.
• Experience of working across a spectrum of church cultures and types.
• Experience of organisational development.

To apply please submit the following:

• CV
• Covering Letter, no more than 2-sides of A4 paper, expanding on your passion for this area of work and describing how you meet the Job Description/Person Specification, as set out in the Recruitment Pack.

Closing Date: Wednesday 4th December 2024, 9am

Interview Date: w/c Dec 2 onwards; details TBC.

Start Date: December 2024 or January 2025

Please note that applications that do not contain BOTH the CV and Covering Letter as described above cannot be considered. Candidates that have not been contacted by the interview date or within 2 weeks of submitting an application if it is an open recruitment, have not been shortlisted for interviews.

Department: Supporter Care and Database Services

Location: hybrid – a minimum of 3 days in our Aldgate, London office each week

Hours of Work: 37.5 hours per week

Contract: permanent, full time

Salary: £26,000 – £28,000

Closing date: Wednesday 4th December at 11.59pm

Interview date: Thursday 12th December (virtual)

Annual Leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity, adoption, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV )
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

The Supporter Care team is responsible for providing the highest level of customer care to everyone who interacts with and supports Dementia UK. As the Supporter Care Officer, you will help maintain and drive fundraising growth across various income streams. You will achieve this by ensuring the best possible supporter experience for all our donors and by proactively improving processes and ways of working to support this overarching responsibility. 

Reporting to the Supporter Care Manager, the Supporter Care Officer will deliver excellent customer care to supporters and potential supporters of Dementia UK. You will respond to enquiries via post, email, and telephone, and will be responsible for thanking our supporters by adapting and personalising templates to deliver high-quality thank you letters. 

You will also work closely with our database to maintain the quality of information available and assist with gift processing. This includes handling sensitive data, such as credit card information, confidently and securely. Additionally, you will support all teams across fundraising and assist the Supporter Care Manager in identifying processes that could be improved, ensuring our database accurately captures our income. 

To be successful in this role, you will have proven experience delivering high standards of customer service over the telephone, with the ability to handle enquiries diplomatically and sensitively. You will have strong verbal and written communication skills and the ability to work effectively as part of a small team, building relationships with both colleagues and supporters. 

If this sounds like you, join us in making a difference in the lives of those affected by dementia. 

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

This role is subject to a Basic DBS check.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

This is an exciting new opportunity to join our Flight Operations team. The role will assist in the safe, smooth, efficient and reliable day-to-day running of LAA’s HEMS flight operations. 

Reporting directly to the Chief Pilot the post holder is responsible for working collaboratively to ensure that the day to day flight operations function is executed in as efficient and effective way as possible. The role will require proactively working in close collaboration and liaison with colleagues from the aviation, non-aviation and clinical sectors of the charity.

We are looking for a person with an excellent working knowledge of UK HEMS flight operations. You will have experience in rotary / commercial or a similar organisation who is self-motivated and can work within a multidisciplinary team with high levels of accountability.  

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition we offer flexible working options, wellbeing packages and family friendly employment policies.

Are you passionate about making a difference in the lives of people affected by homelessness, complex needs, and involvement in the criminal justice system? Do you have the leadership skills to drive positive change in an innovative and supportive environment? If so, we have an exciting opportunity for you to join our team as a Service Manager overseeing our Accommodation Services and our Peer Mentoring Outreach Service.

We are a dynamic organisation committed to supporting individuals facing the most challenging circumstances, helping them rebuild their lives with dignity and independence. Our services provide vital accommodation, specialist support, and peer mentoring to those affected by homelessness, mental health issues, substance misuse, and contact with the criminal justice system.

ABOUT THE ROLE

As a Service Manager, you will play a pivotal role in leading our dedicated team to deliver high-quality, person-centered support for service users. You will oversee accommodation projects that provide safe and stable housing for individuals experiencing homelessness and ensure that tailored support is available for those with complex needs.

You will also manage our Peer Mentoring Outreach Service, which empowers individuals with lived experience to mentor and support those at risk. Through innovative and inclusive approaches, you will help foster resilience, self-confidence, and long-term positive outcomes for service users.

Shift Pattern: 37.5 hours per week, Monday to Friday, 9:00am to 5:00pm with flexibility. Participation in the On-Call out of hours rota is also required.

ABOUT YOU

To succeed in this role, you will be an experienced and compassionate leader with a track record of managing services for vulnerable groups. You will be confident in developing and implementing strategies, leading teams, and working collaboratively with a wide range of stakeholders.

We are looking for someone with:

• Experience in managing services within the housing, homelessness, or social care sectors.
• Strong knowledge of complex needs such as mental health, substance misuse, and involvement in the criminal justice system.
• The ability to inspire and lead teams, fostering a positive, supportive, and inclusive environment.
• Excellent communication and partnership-building skills.
• A commitment to person-centered care and an understanding of trauma-informed approaches
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software  

We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity.  SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

What would we like, but not essential?

• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment 

What we offer

• A supportive and inclusive working environment
• Competitive salary and benefits package
• The opportunity to make a real impact on people’s lives
• 25 days annual leave, increasing with the length of service
• Ongoing Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

OVERVIEW OF KEY RESPONSIBILITIES

• Leadership & Management: Lead, motivate, and develop a team of staff and volunteers to provide high-quality services.
• Service Delivery: Oversee the provision of accommodation and outreach services, ensuring they meet the needs of individuals affected by homelessness, complex needs, and the criminal justice system.
• Partnership Working: Work collaboratively with statutory agencies, charities, and community organizations to coordinate support and build effective referral pathways.
• Budget & Compliance: Manage budgets, ensure compliance with relevant regulations and standards, and meet contractual obligations.
• Strategic Development: Drive continuous service improvement, implementing new initiatives to enhance outcomes and address the evolving needs of service users.
• Peer Mentoring Program: Oversee the peer mentoring program, providing guidance and support to mentors who use their lived experience to help others.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website. We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). 

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.