Jobs in Birkenhead

Are you passionate about ending domestic abuse? Are you an ambitious self-starter with bags of ideas and the initiative to bring them to life? Do you believe in the power of media and storytelling to do good?

Then this could be the ideal role for you.

Surviving Economic Abuse is a small but mighty charity that is already making waves in dealing with one of society’s biggest issues: economic abuse, a devastating form of domestic abuse.

The charity is looking for a Media and Communications Manager (maternity cover) to help its work to stop economic abuse forever.

You would be joining the charity at an exciting time. In this role, you would lead on delivering the charity’s press office function and manage the charity’s annual Economic Abuse Awareness Day campaign.

As part of this role, you will also work closely with survivors to land high-profile media coverage to raise awareness about economic abuse and support our work influencing the new government. As well as line-manage the Communications Officer and oversee their work delivering the charity’s social media communications.

About you

• You will have excellent news sense and an understanding of social media, having worked in a busy press office or as a journalist.
• You will have a track record in creating and delivering impactful media stories while navigating competing priorities and deadlines with agility.
• You will have a compassionate approach to working with people with lived experience to empower them to safely tell their story in the media.
• You are an excellent communicator with a knack for storytelling, attention to detail, and ability to tailor your communications to different audiences.
• You will have exceptional organisational and interpersonal skills and be committed to working effectively as a team to get the best out of others.
• You will be skilled in brand and reputation management, for example, by embedding consistent brand messaging or identifying reputational risk.

 About the role

• Deliver an efficient and effective press office, swiftly and professionally responding to media inquiries from journalists.
• Manage the planning, delivery, and oversee the team’s execution of major communications campaigns, such as Economic Abuse Awareness Day.
• Lead on creating and delivering media stories to support the charity’s aim to raise awareness of economic abuse and influence policy and legislative change.
• Work closely with the Survivor Engagement Specialist to identify and gather survivors’ stories and support them to safely tell their story in the media.
• Line-manage a Communications Officer and oversee their work delivering our social media communications, ensuring strategic, on brand and responsive to risks and opportunities.
• Deliver media training to charity spokespeople and provide both written and verbal briefings ahead of interviews to ensure message consistency.
• Feedback and sign-off on communication materials developed by others to ensure consistent messaging, in line with the charity’s brand guidelines.
• Protect and maintain the charity’s brand and reputation, identifying risks and working with team members to effectively respond.

About Surviving Economic Abuse

At Surviving Economic Abuse, we deal with one of society’s biggest issues. Last year, 5.5 million UK women reported that a current or former partner had controlled their economic resources – money and the things it can buy such as food, clothing, transportation, and housing.

Through economic control, abusers limit women’s freedom, they steal their futures, and, in far too many cases, they take their lives. Yet too few people are aware of economic abuse – even those who experience it.

We are the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it. The speed and scale of our growth since 2017 are evidence of how much we are needed. We may be young, but we are already creating big waves.

What we offer you

We offer a range of benefits including: 

• 25 days annual leave (pro rata), plus 5 Wellbeing Days (pro rata) and Statutory Bank Holidays 

• Flexible working 

• Working from home 

• 3% Employer Pension Contribution 

• Reflective practice and Employee Assistance Programme 

• The chance to be part of our highly professional, supportive team 

How to apply

If you are passionate about making a difference and think you have the right skills and enthusiasm for the job, please apply via our website.

The first stage interview will take place Friday 2nd August 2024 and the second stage interview will take place in the week commencing Monday 5th August 2024. 

Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particuarly encourage applications from black and minoritised applicants and disabled applicants who are under-represented at SEA.

Information Manager
The Migraine Trust
Remote with meetings in London 4 times a year which will include overnight stays and other ad hoc UK travel may be required
Permanent
Full time, with flexible working
Salary £35,000-£38,000 per year depending on experience
Excellent benefits including 25 days annual leave, plus bank holidays, with increases for each year of service up to a max of 30 days, birthday leave, pension, death in service cover, training and development opportunities, staff discounts and access to Employee Assistance Programme

Would you like play a vital role making a difference to the lives of people living with and affected by migraine? Do you have experience working within a health charity communicating complex health information?

Charity People are delighted to be partnering with The Migraine Trust, a small, ambitious charity which is dedicated to helping people affected by migraine, to bring on board an Information Manager.

The Migraine Trust is the only UK migraine charity providing information and support, campaigning for awareness and change, and funding and promoting research, and has been leading and bringing the migraine community together since 1965. One in seven people in the UK live with migraine. This complex and debilitating neurological disorder can significantly affect many aspects of life including work, school, personal relationships, and feelings of isolation.

Every year over two million people visit The Migraine Trust website for the most up to date information, and thousands contact the helplines for information and support on all aspects of migraine. The Migraine Trust campaign for increased awareness and understanding of migraine, better access to treatment, and national policy change to improve the lives of people who get it.

The Information Manager will coordinate and develop a range of health information needed by the migraine community and people living with migraine to raise awareness to both members of the public and health care professionals. The role is also responsible for ensuring the information on the website is up to date and coordinating and managing Patient Information Forum renewals.

Key responsibilities

• Produce and maintain quality health information: You will manage and update health information, scope, plan, and create new content in consultation with stakeholders, and identify target groups to produce materials to meet their needs. You will work within the Information and Support team constantly communicating with colleagues working on front line services to ensure the information being produced is in line with service users needs. You will also be responsible for managing the organisations PIF processes and assessments.
• Engage with the migraine community: You will hold focus groups to understand information needs, build strategic partnerships to disseminate information effectively, and support staff learning and knowledge-building about migraine.
• Support communication and dissemination: You will work with the Communications team to create accessible information formats, provide content for videos, blogs, and other communication channels and regularly monitor and report on the impact of information provision.
• Research: You will act as the key point of communication for the research committee, manage administrative duties for research funding applications and grants, and coordinate research meetings and liaise with funded researchers for project updates.
• Represent and support the charity: You will represent The Migraine Trust at external events and build relationships with healthcare professionals and stakeholders.

The Information Manager will have solid experience of communicating complex health information to audiences in written and online formats, as well as proven experience of producing information from the research stage through to writing, external review and liaising with designers. The successful candidate will have the ability to gain an in-depth understanding of medical and health related information, including research and critical analysis skills to develop an evidence base. You will have experience working within a health communication environment, with excellent verbal and written communication skills, and meticulous attention to detail with demonstrable editing and proofreading skills. You will have the ability to liaise with key stakeholders, be a self-starter with an ability to work independently and as part of a team and be able to work to tight deadlines. You will have knowledge and understanding of the benefits of patient engagement to produce health information.

The role is home-based with meetings in London once every 3 months which will include overnight stays and some ad hoc national travel. All travel/overnight expenses are covered. They are happy to explore flexible working options for the right candidate. The post will be subject to satisfactory references.

If you would like to support the work of The Migraine Trust, you have the skills to apply for this role and would like to join a passionate and dedicated team to make a real difference, we would be delighted to hear from you.

How to apply:

The application process is CV and Supporting Statement. In the first instance, please send your up-to-date CV to Jen and Alice at Charity People for more information or contact Jen for an informal confidential chat about the role.

Applications will be being reviewed on an ongoing basis.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

The World Watch List is Open Doors’ annual ranking of the 50 countries where Christians face the most extreme persecution. Could you see yourself contributing to the development of the WWL as a world class instrument for monitoring persecution? Then our World Watch Unit (WWU) team at Open Doors International (ODI) is looking forward to welcoming you to their team!

With the team, you will be responsible for the quality of the WWL, ensuring that the data generated is communicated in a form that will be most relevant to the various constituent parts of Open Doors and beyond.

Your main responsibility is to work together with local and regional experts, as well as with other organizations that produce information on religious persecution, to monitor and score persecution. You will contribute, for the countries in your portfolio, to the establishment and continuous update of country profiles. Your portfolio will consist of a group of Asian countries, and you will report to the WWL Manager. 

Your key responsibilities

• To contribute to the development of the WWL as a world class instrument for monitoring persecution.
• To monitor and score persecution.
• To produce Full Country Dossiers and other persecution-related reports and country profiles for your portfolio.
• To strengthen the capacity of ODI’s internal network of researchers in research methodologies.
• To produce and review country analyses and to steer interdisciplinary teams drawn from the different areas of the organization for the production and review of the country analyses.
• To communicate results in speaking and writing to different target groups.

Your profile

• Committed Christian with a heart for the Persecuted Church.
• Master’s degree in relevant area or equivalent experience.
• Proven field research expertise in multi-cultural, complex and risky contexts and strong analytical skills.
• Able to combine accuracy with helicopter view and being a team player with being a self-starter.
• Written and verbal communication skills; primarily in English, knowledge of local Asian languages will be a plus.
• Able to travel to the field as well as to ODI bases.

Our Offer

Working at Open Doors means that you are actively involved in serving the worldwide Persecuted Church. We offer you a versatile position in an international, dynamic environment, a professional team and the opportunity to grow professionally and personally. As a global organisation we are used to combining working from home with working from the office and to have flexible working hours. This position is preferable based in Europe.

We are recruiting for a Director of Operations to join a private international charitable foundation which seeks to support environmental recovery, supported by cultures and economies grounded in Earth lore, in line with their “breathe freely” ethos.  As such they are committed to grants and other investments that are healing to the climate, to biodiversity, and to human cultural relations with the other-than-human. The foundation is currently based in a Hong Kong family office, with personnel in Hong Kong and the UK, as well as Cameroon, Brazil, Australia, Papua, and the US. This role is hybrid and candidate can choose to base in London or Hong Kong.

We are seeking a hands-on, seasoned, and globally-minded leader to serve as the foundation’s Director of Operations (DO) as the institution continues to evolve and develop other vehicles fit for its mission and activities.

Role

As Director of Operations, you will be a key member of the foundation’s leadership team jointly responsible for strategic planning and overall management of the institution to ensure organisational health and the fulfilment of the foundation’s mission. You will report to the Executive Director (ED).

Director of Operations Responsibilities

 — The responsibilities of the Director of Operations will include, but are not limited to:

 Finance

• Maintain best practice of internal and external controls and reporting according to accounting, audit and tax standards for international non-profits and foundations including segregation of duties, security and integrity of data and records, and approval protocols.
• Manage cashflow and liquidity requirements in coordination with the family office.
• With the ED, orchestrate an annual organisation-wide planning and budgeting process.
• Ensure effective expense control, tracking, reporting and forecasting.
• Oversee and upgrade as necessary accounting functions, policies, procedures, and systems (accounting, accounts payable, payroll, fixed assets, expense reporting)

 Legal and Regulatory

• Coordinate with Grants Managers, the family office, and other professionals as appropriate, in regard to compliance, disbursements, and reporting of grants according to the standards of relevant jurisdiction(s).
• Ensure that all organisational policies, procedures and practice are compliant with applicable labour, employment, tax, immigration, and business registration laws and regulations in applicable countries or jurisdictions.
• Maintain and acquire as appropriate registrations, permits, and documentation in countries as required by foundation activities and/or employee or contractor location.
• Oversee all contracts and their compliance with appropriate regulations and laws. 

People and Culture

• Ensure clarity, equity, and harmonisation of policies (HR, travel and expense), compensation and benefits for staff (employees and consultants) across geographies and tax and legal jurisdictions.
• Oversee policy and practice for personnel including recruitments, hires, orientation and on-boarding, terminations, probation, performance evaluations, human relations and conflict management.
• Foster an institutional culture of transparency, accountability, and collaboration while ensuring organisational effectiveness.

Grants Management Oversight

• With the ED and Programme team, oversee the full cycle of grant making including budgeting, projections, programmatic and compliance reviews, payments, grantee reporting and evaluation of outcomes.
• Support Grants Management System (GMS) Systems Administrators as needed, in identifying, prioritizing, and specifying new features and functionality for the GMS system.

 Information Technology

• Strategically manage information systems and IT platforms to support this almost 100% virtual, globally spread out, and highly mobile organisation.
• Ensure core systems are robust, available, and accessible to staff in all locations as appropriate.

Risk Management

• Ensure appropriate and adequate insurance policy acquisition and management needed across the institution and oversee ongoing policy management for adequacy of coverage, renewals, and financial considerations (includes liability, worker’s compensation, travel etc. across geographic areas).
• Oversee health and safety policy and procedures across staff locations and during travel.
• Coordinate business continuity policies and procedures.

Staff Management and Mentorship

• The Director of Operations currently has oversight responsibilities for the following functions:
  • Finance & Operations Manager
  • Grants Manager team
  • GMS System Administrators
  • Human Relations Manager and International Accountant
• Manage relationships with outsourced tax, payroll processing, and legal resources in various jurisdictions.
• Evaluate and evolve staffing structure and skills to support institutional needs and priorities.

Other duties from time to time, as needed.

Subject to prevailing travel regulations and where the final candidate is located, this position may require periodic international travel to the United Kingdom and/or to Hong Kong.

Qualifications

— The successful Director of Operations candidate will likely reflect much of the following profile:

 Essential

• Bachelor’s degree and preferably relevant graduate degree (MBA, MPA or equivalent) or comparable experience.
• At least 10 years senior management experience including international operations and finance responsibilities, with an international grantmaking foundation or non-profit organisation or equivalent. Previous COO, CFO, or equivalent experience desirable.
• International living and/or working experience including in the Global South; familiarity with the complexities of operating remotely and under different jurisdictions.
• Specific experience in leading through growth, infrastructure building, and/or change.
• Cross-cultural and cross-disciplinary in understanding and perspective, and proven ability to work collaboratively and effectively in a team of diverse roles, experiences and backgrounds.
• Experience building an inclusive intercultural environment where staff of all backgrounds and abilities can thrive.
• Extensive background in international operations, finance, grants management, and IT.
• Proven skills in systems and process design and implementation.
• Self-sufficient and comfortable working remotely.
• Hands on, with ability to operate tactically as well as think strategically.
• Strong organizational and time management skills with the ability to be flexible and re-prioritize as needs arise.
• Pleasant and effective communication skills, written and oral. (English is our working language.)
• Cross-cultural understanding and perspective, aware and appreciative of differing worldviews and the ability to communicate with and learn from the wide variety of people who comprise our grantees and staff.

Desired

• Fluency in a second language with preference for dominant languages of one of our working regions (e.g., French, Portuguese, Bahasa, Thai, Lao, Burmese).
• Knowledgeable about trends in technology, hardware, and software. Interested in taking advantage of new technologies that will help foundation staff be more productive and our work more effective.
• Willingness and ability to challenge the status quo creatively and productively
• Familiarity with investment concepts and strategy
• We have a preference for someone who can be based in Hong Kong but are happy to review any exceptional candidates.

Alongside this we will value applicants who are:

• Deeply committed to regenerative/ecological cultures and economies, preferably with experience of holistic/indigenous cosmologies.
• Humble, recognising humanity’s place amongst all living creatures on this one planet.

We pride ourselves on being diverse and inclusive.

TO APPLY FOR DIRECTOR OF OPERATIONS

Please submit a cover letter of interest outlining your relevant experience and financial requirements with a resume us. Review of credentials will begin immediately. We seek to have someone in place by August 2024.

The organisation does not maintain a website but will provide more detailed information on the foundation to qualified applicants.

Join us as the Group Social Value Manager at LHCPG, where you'll play a pivotal role in shaping and delivering our social impact strategy. Working closely with various teams, you'll integrate social value principles into our products and services, fostering innovation and partnerships to drive positive change across Great Britain.

What You'll Be Doing: 

• Lead the integration of social value priorities into LHCPG's products and services.
• Establish LHCPG as a leading authority in social value, internally and externally.
• Build and nurture a network for innovation in social value approaches.
• Stay abreast of social value trends, best practices, and regulations.
• Align LHCPG's social value strategy with our mission, vision, and external influences.
• Support clients and suppliers to deliver their social impact priorities.
• Develop and implement social value measuring approaches and standards that enable social value data and information to be collected and recorded, across LHCPG’s operational activities. 
• Support the delivery and impact reporting of the Community Benefit Fund.
• Provide guidance and training on social value principles and practices.
• Produce annual social value reports and coordinate impact case studies.

What You Need: 

• Ideally, a relevant degree or professional qualification in CSR or social impact.
• Expertise in social value measurement frameworks used in the public sector.
• Understanding of technology's role in driving social innovation.
• Experience in managing complex projects and influencing outcomes with stakeholders.
• Familiarity with ESG frameworks and their application.
• Strong IT literacy, including proficiency in PowerPoint, Word, and Excel.
• Excellent organisational, interpersonal, and communication skills.
• Ability to work with confidential information and meet strict deadlines.
• Positive, supportive attitude with a collaborative and flexible approach.
• Previous experience in a social value role or not-for-profit organisation is desirable.

What You Get: 

• Basic salary on POC starting at £62,886 
• A non-contractual and discretionary annual bonus scheme is in place based on the achievement of personal and company targets. 
• Local Government Pension Scheme (Defined Benefit). 
• 34 days holiday plus bank holidays. 
• 36-hour week. 
• Personal training and development plan. 
• Cycle to work scheme. 
• Employee Discounts. 

If you're passionate about driving positive social change and have the skills and experience we're looking for, apply quickly to join our team at LHCPG. We look forward to hearing from you! 

Please note that we reserve the right to close this job posting before the application deadline if a suitable candidate is identified. 

Vehicles for Change (T/A RevoLOOtion) is a thriving charity founded in 2018 providing fully accessible mobile toilets to festivals, shows, outdoor events and sporting fixtures across the UK.

This is a vital support service for those with disabilities and serious health conditions to participate in events that would be difficult or impossible to attend otherwise.

The Chief Executive Officer will work to deliver the vision, mission and strategic goals of organisation alongside the Trustee Board.

We are searching for someone with proven experience of leading service organisations including business development, operations, finance and HR. Our key future priorities include expanding and modernising our mobile loo fleet, as well as building our off-season business offer.

This is an exciting opportunity for an individual with enthusiasm, drive and a desire to help change the world for the better.

Support the charity on all aspect of volunteering within the Trussell Trust and across the food banks network. This position is accountable to assist with the delivery of the volunteering strategy and promoting excellence in best practice alongside celebrating the impact and contribution of volunteers.  

Role responsibilities 

• Coordinate the implementation of volunteer focused systems across the Network (e.g. Assemble and Peakon), facilitating access for all and providing ongoing support as needed 

• Proactively engage with team across the charity to promote and enable a positive culture of volunteer engagement that values the contribution and impact of volunteers

• Coordinate an effective, engaging volunteering programme for the charity’s key corporate partners 

• Develop regular, engaging communications that amplify the voice and impact of volunteers, shared across the charity’s internal and external communication platforms

• Provide expert, specialist support to Trussell Trust staff and the Network on the recruitment and management of volunteers in line with volunteering and EDI best practice through guidance, resources, training and the Helpline

• Line manage a team of volunteers, leading on their development and recognition.

Person Specification 

Technical skills and minimum knowledge: 

• Working with volunteers or as a volunteer 

• Work as part of both linear and matrix teams, both internally and across organisations. 

• Working knowledge of CRM and/or VMS systems. Ability to interrogate database and reporting systems to produce and analyse statistics and reports on volunteer activity. 

• Manage multiple projects, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.

Behaviours and competencies: 

• An effective communicator, verbally and in writing, able to share complex information in an accessible way to a range of audiences.

• Demonstrates strong interpersonal skills when working through challenges or conflict, doing so in a positive and solutions-focused way

• Role models inclusive behaviours and values 

• Demonstrates a strong willingness to learn, especially in areas of volunteering best practice, GDPR and safeguarding 

• Demonstrate a commitment to the values of the Trussell Trust. 

• Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds. 

The Charity
Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good. 
 
Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales. 

About the Team
Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups. We have supported and trained kinship carers to create and lead their groups in a way which meets their needs.

With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
 

• creating 90 new sustainable peer support groups in areas of most need over 21 months;
• sustaining and developing the current 145 existing groups; and
• providing support and help to build a sustainable and welcoming community for all peer support groups across England.

This role will mobilise, develop and innovate our existing offer into a new Peer Support Community Hub with the focus on supporting sustainability and building resilience of peer support groups and their leaders. You will support and build our Kinship peer support community.

You’ll work with group leaders to co-create and develop a central hub of accessible and useful resources to help them to sustain their groups, working with colleagues right across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), building a joined-up user experience. 

You’ll ensure we use data and insight to innovate the Hub and develop a strong thriving community of peer support group leaders.

About the role
The role of the Peer Community Innovation Lead is to oversee and take accountability for sustaining kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model.

In this context, your team is the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well. Your team will build and develop this ‘peer support community hub’. This will include annual in person celebrations.

Your team will make sure groups feel connected and supported, learn from each other and build a powerful and resilient peer community. 

Managing a national team of three, you will develop a strategy and operational plan to build on and mobilise a new peer support community.

The type of person we’re looking for:
Dynamic and people-centred, this role is about innovating and developing a supportive community of peer support group leaders nationally in person and online. You’ll understand the power of relationships and be an excellent communicator. You’ll understand how communities hold their own power and your team will help unlock that. Innovation is key to the success of the Hub and you’ll ensure you’re using best practice and learning to develop it.

An excellent communicator, you’ll develop external specialist partnerships to support group sustainability. You’ll ensure through the National Peer Support Connector role that peer communities are connected and engaging with the new National Kinship Care Ambassador to share insight and best practice.

You’ll be comfortable with using digital technology and tools to build communities, relationships and develop resources.

Please note the closing date is the 8th July.
 

Our highly committed Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the North East England & Yorkshire Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.

Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas and you may be required to travel at short notice for face to face meetings.

The post is part time, three days per week, working Monday, Tuesday and Wednesdays.

About the team

The team works remotely and prides itself in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in these regions, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Manager.

About you

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR, along with experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families, along with supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North East & Yorkshire would be valuable.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces, veterans and their families since 1885. Last year our teams of volunteers and employees helped more than 79,000 people in need, from Second World War veterans to those who have served in more recent conflicts, or are still currently serving, and their families.

SSAFA understands that behind every uniform is a person. We are here for that person – when they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skill sets. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: 23:59, Wednesday 10 July 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: Tuesday 23 July 2024 (remotely by MS TEAMS video link).

The aim of Advice Service Supervisor is to maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day to day basis. There are 3 main areas:

• ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified
• providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole
• managing the practicalities - overseeing and managing all practical issues relating to the session - allocating the team to face-to-face work or other communication methods, checking waiting times or interview lengths, and if necessary, dealing with client or Citizens Advice emergencies

Requirements

1. A minimum of 12 months experience of advice work in a Citizens Advice setting or similar quality assured environment.
2. Ability to effectively manage and support people to meet individual and team objectives.
3. Ability to monitor and maintain Quality of Advice standards including checking accuracy of advice and benefit calculations.
4. Good understanding of safeguarding principles and willingness to adhere to them
5. Experience of using ICT systems and packages, and electronic resources in the provision of advice, record keeping and document production.
6. Ability to work on own initiative and be flexible to business need.
7. Demonstrable understanding of the issues affecting society and their implications for Citizens Advice clients and service provision.
8. Ability to create a positive working environment in which equality, diversity and inclusion are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
9. The ability to commit to and work within the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Liverpool

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

• 27 days annual leave plus bank holidays
• Hybrid Working Scheme
• Interest free travel loans
• Employee Assistance Programme
• Pension Scheme
• Cycle to Work Scheme
• Lifestyles Gym Membership (20% corporate discount)
• Enhanced maternity, paternity and adoption leave pay

Microsoft Dynamics Specialist

12 Month FTC

Fully Remote

Up to £60,000 per annum

Understanding Recruitment is searching for an experienced Microsoft Dynamics Specialist to work with one of our prestigious clients within the charity sector.

 As part of our data team, which includes a Data Lead, Data Analyst, and Dynamics Specialist, you will support the development and management of our Dynamics CRM. Your role will involve addressing our backlog of activity tasks to drive improvements across the charity, creating Power Automate flows to streamline business processes, and documenting these processes.

Additionally, as the dynamics specialist you will aid in producing training materials and user guides for CRM apps, and support users by answering queries, identifying knowledge gaps, and enhancing process and training guidance.

Skills required for the Microsoft Dynamics Specialist:

• Dynamics expert
• Great knowledge of Power Platforms - Power Apps and Power Automate
• Excellent communication and stakeholder management experience
• Experience within the charity / NFP sector

Location: Fully Remote

Salary: Up to £60,000 per annum plus benefits
 

Apply now for immediate consideration regarding this excellent opportunity!

Understanding Recruitment is acting as an employment agency for this vacancy.

Job Title: Quality, Compliance & Risk Manager
Reports to: Assistant Director, Finance and Governance
Location: Remote (travel to the Leicester Office & other locations where necessary)
Contract Type: Permanent
Salary: £34,855 per annum
Hours: Full-time (36 hours a week)

About Home-Start UK

Home-Start is a federated charity consisting of a central national office – Home-Start UK - and 178 geographically dispersed local Home-Start organisations, all working together under the same identity. We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement – just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.

About The Role

Reporting to the Assistant Director of Finance and Governance, the Quality, Compliance and Risk Manager will be responsible for the effective implementation and monitoring of controls and promotion of best practice in relation to regulation and risk within Home-Start UK.

You will champion and promote the need for effective regulatory frameworks, continuous improvement and risk-based decision making. Working across all Home-Start UK departments you will carry out audits, liaise with colleagues to review and collate evidence and report on adherence to relevant policy, regulation and risk mitigation.

The skills you will bring are; experience of ISO9001, your ability to uphold standard of practice, and understanding of risk management in a non-profit organisation. Accuracy of your data input is an essential requirement for the role, as is your ability to communicate in a friendly manor, applying confidentiality as needed.

In return you will have the opportunity to be part of an organisation where your input can make real difference. We believe a strong and positive approach to staff wellbeing is essential and offer a range of benefits to encourage great work-life balance. We also offer Pension, Paycare membership, and 28 days plus bank holidays annual leave.

If this sounds like your type of challenge we’d love to hear from you.

Closing date for applications: Monday 8th July, 5pm.
Interviews will be held virtually on the 16th and 18th July.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Home-Start UK is committed to Equality of Opportunity and Diversity. We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability.

Candidates will also be sent the interview questions ahead of their interview so that they may fully prepare. Appointments will be based on merit, following an open and clear selection process.

Home-Start UK, a charitable company limited by guarantee. Company No. 5382181. Charity No. in England and Wales 1108837 and in Scotland SCO39172.

No agencies please.

The Insight Manager plays a crucial role in ensuring Power to Change’s research and insight programme is rigorous, creative and high impact. The role also gathers and shares robust evidence and learning about our approach and the community business sector.

The Insight Manager will work with colleagues across the organisation to manage and deliver several key insight projects, and support the Associate Director for Policy & Insight to implement the organisation’s Insight Strategy.

To see the full responsibilities for this role, please see the Job Description.

Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing.  Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients - we are passionate about the difference our Research and Campaigns work can make to people’s lives.

Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.

We are seeking to recruit a number of advisers to join our compassionate and respected team. These roles are ideally suited to people who want to help others and make a real difference to those who need it most. (Full and part time hours available)

If you are new to the advice sector but possess excellent communication skills and the ability to research information and present it clearly, the role of adviser could be right for you. We are looking for people who can demonstrate our values of being open and honest, approachable, professional, non-judgemental and empowering. Advisers give advice in face to face settings, over the telephone and also via email in a range of enquiry areas including (but not limited to) benefits, employment and housing. Full training is given so prior knowledge of these areas is not essential. Advisers also work on bespoke projects in community locations.

Working for Citizens Advice Wirral has a range of benefits including:

• A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
• Agile working, including up to 5 additional days of flexi leave each year (pro-rata) and both home and office-based days (role dependent)
• A contributory pension scheme
• Employee Assistance Programme

To find out more and start your application please click on the apply button

Closing Date: Thursday 4th July 2024