Job Title Jobs

Post Title: Tutoring Plus Coordinator

Responsible to: Tutoring Plus Manager

Salary: £24,960 per annum

Holiday entitlement/Pension: Holiday entitlement will be 33 days per annum (inclusive of Bank Holidays), Employee Assistance Programme and access to an employee perk-based platform. The Tutor Trust also provides a contributory Government-backed NEST pensions scheme, which is offered to our employees after the qualifying period.

 *Tutor Trust is currently operating hybrid staff working patterns, with an element of WFH offered to all staff*

 About Tutor Trust

We’re a proudly Northern charity that believes in equity in education. We do our bit to achieve that by partnering with schools and education providers, to enable their young people to work alongside inspiring and motivating tutors – an opportunity they may not otherwise have. 

We know that our high-quality tuition helps improve young people’s academic attainment, wellbeing, and self-confidence, and supports their personal aspirations. 

Over the past four years, we’ve had an opportunity to reach more young people than we have before through government funding of the National Tutoring Programme. This is now wrapping up and we’re at a pivotal moment, ready to engage new school partners, donors, peers in the sector and the new Labour government.

 Our values

What we stand for and practise in everything we do at Tutor Trust:

We believe in fairness

We are passionate about making a difference

We are inclusive and supportive

We are quality-focused

We are ambitious

We learn

Benefits of working at Tutor Trust 

· Hybrid work model (2 days in the office) 

• Competitive leave - 33 days per annum (inclusive of Bank Holidays, pro rata) 

• Flexible working including Time Off In Lieu (TOIL) 

• Health and Wellbeing (Employee Assistance Programme, 24-hour GP service, mental health support and benefits platform, Perkbox) 

• Enhanced Family and Sick Leave (after a qualifying period). 

• Recognition and Culture (Thanks & Recognition, Highlights, team events) 

• Learning and Development (knowledge sharing, staff-led groups

Job Purpose

The Tutoring Plus Coordinator post is an exciting role with Tutor Trust that provides an opportunity for candidates to grow and develop new and existing skillsets. The role involves a combination of people-facing and administrative tasks, including: forming and maintaining strong relationships with school contacts, tutors, parents, Virtual School teams and other key stakeholders; leading introductory and review meetings; coordinating tuition sessions, registers, school invoices and tutor payment; liaising with local authorities and alternative provision settings to provide support for pupils who are Looked after or in alternative provision.

Coordinators’ main responsibilities are working with schools and tutors to organise tuition and ensure that its everyday delivery is efficient and properly recorded. The Tutor Trust is committed to monitoring the impact of tuition and is therefore highly data-driven in approach, whilst also being dedicated to a hands-on and personal approach with partners. This combination provides a balance to the role that enables candidates to explore various aspects of coordination and cultivate numerous transferable skills.

 You will also have the opportunity to support the tutor recruitment and training process and help to ensure that it runs smoothly. You will maintain and improve systems for the benefit of all our tutors, including ongoing tutor support. 

If you have solid relevant experience, have the best interests of young people at heart plus a desire to work with an innovative charity, then this could be the role for you.

Main Functions

· Advertise and allocate tuition to tutors, conduct induction meetings with tutors to determine any additional training needs for assignments and attend meetings with providers to set up and monitor on-going tuition assignments. This includes leading meetings in schools, alternative provision settings and in homes

· Recording, monitoring and approving tuition sessions and their outcomes (feedback and baseline/endpoint assessments) using The Tutor Trust’s sophisticated CRM

· Attend and occasionally lead partnership meetings with TLC, Prince’s Trust and other charities to discuss the progress of the projects and the children and families within it. This includes meeting with social workers and other key contacts

· Provide administrative support for The Tutoring Plus team in both internal and external meetings

· Assist with external communication

· Take part in general induction presentations and other events to promote the Tutor Trust both internally and externally

· Ensure that the appropriate Impact Data is collected from both tutors and providers. This enables our Quality and Impact Team to gather vital evidence of the progress children make when receiving tuition

· Provide timely and accurate reports on Tutoring Plus tuition progress for both team and external meetings

· Organise cover for tutors that are absent due to sickness, exams etc.

· Promote The Tutor Trust tuition services to AP and LAC providers across Greater Manchester, Merseyside and West Yorkshire.

· Help with preparation for The Tutor Trust events aimed at a range of stakeholders

· Be involved in the recruitment process for tutors, including short listing, interviewing and training

· Assist other staff to complete a variety of administrative tasks that enable the Trust to operate effectively and efficiently

· Any other duties commensurate with the grade and nature of the post

Person Specification

 Good candidates for this role will be high achievers, with excellent IT and English skills, diplomatic and inter-personal skills, and plenty of initiative.

Skills

· Educated to degree level or can demonstrate experience of administrative skills in a previous role (either paid or voluntary)

· Excellent communication skills with ability to establish a rapport and communicate effectively with stakeholders at all levels and from all sectors

· The ability to work under pressure to cope with multiple demands and deadlines, to work fast and to a consistently high standard

· Be a team player but also able to work independently when required to do so

· Excellent organisational skills

· The ability to manage office systems and contact databases and to use them effectively

· Be able to write fluently, to think clearly and to grasp new concepts quickly.

· To be fully IT literate and able to pick up new skills quickly

Attributes

· Demonstrate a commitment to the goals and drivers behind the Tutor Trust

· Enthusiasm and ability to contribute to the successful development of the Tutor Trust

· A willingness to travel to meet with stakeholders across Greater Manchester 

· Willingness to undergo DBS clearance and be committed to Safeguarding children

· Have strong organisational skills with a commitment to accuracy and attention to detail

· Be able to prioritise and manage tasks

· Experience of tuition/working in schools/working with young people is desirable but not essential

 APPLICATION INFORMATION

Closing date for applications: Wednesday 23rd October 2024

Interviews to be held: Tuesday 29th October 2024

Salary: £24,960 per annum & Contributory Pension

Start date: ASAP

Candidates are required to complete an application form and supply a cover letter outlining how they meet the requirements of the role. You must also complete the attached Equal Opportunities Monitoring Form.

To apply, please email all documents to the careers email address found within the attached Job Description

The Tutor Trust is an Equal Opportunities Employer.

All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please access our website for further information  (under Join Us) 

All positions at The Tutor Trust are subject to satisfactory references and enhanced DBS check.

The Tutor Trust is committed to safeguarding and promoting the wellbeing of all children, and expects our staff and volunteers to share this commitment.

Hereford & Worcester 

Ref: YHW-241

Are you a proactive, compassionate and collaborative individual with a proven track record of working positively with socially excluded children and young people and the ability to engage successfully despite ‘challenging’ behaviour?  Looking for an exciting new career opportunity?

If so, join St Giles as West Mercia Youth Justice Caseworker where, as a key part of the Youth Justice Team, you will provide 1:1 mentoring and group work sessions for children and young people at risk of serious youth violence, gang activity and exploitation.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Within this role as the West Mercia Youth Justice Team Caseworker, you will establish positive and professional relationships with the children, young people, parents/carers and professionals accessing the service, building trust and create a safe space in which the children and young people can explore challenging and potentially traumatic issues and topics.

We will count on you to plan and deliver tailored group and one-to-one mentoring sessions that tackle mentees’ perceptions of gang involvement, violence and exploitation, encouraging them to develop a positive self-identity, healthy relationships, to feel safe and to raise their aspirations.  You will also maintain accurate records of one-to-one mentoring work, session work and data collection, assist with providing monitoring information and the evaluation of the project, plus contribute to multi-agency meetings, utilising expertise around lived experience and local knowledge.

What we are looking for

• Personal experience of the criminal justice system or lived experience of the issues facing this client group (i.e. involved in gangs or knife crime)
• Experience of delivering sessions to groups of young people
• Proven record of working in a high intensity environment, being self-motivating, with an ability to effectively manage your own wellbeing
• To have a relevant qualification to a good standard or be willing to work towards one
• The ability to confidently speak in front of large groups delivering key messages
• Excellent interpersonal, relationship-building and communication skills, verbal and written

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.

Closing date: Sunday 27th October 2024 at 11pm

Previous applicants need not apply.

Ref: SCA 241

Are you a proactive, collaborative and compassionate individual with a proven record of supporting young people, who have multiple and complex needs within a supported accommodation setting?  Do you have experience of engaging positively with vulnerable young people or other vulnerable groups with understanding and knowledge of relevant policies and legislation

If so, St Giles is looking for a Senior Caseworker to join our dynamic, high-performing team and provide expert Case Management and support to a Caseworker and Volunteers.

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this vital role

Leading by example, as Senior Caseworker you will be the day-to-day expert within the team, be a positive role model to the team of caseworkers and escalate concerns to the Team Leader or Service Manager.  You will work with – and advocate for - young people and their families at risk of youth violence in residential settings and provide vital support, advice and advocacy using a strength-based approach, which will also include working through person-centred support plans designed to promote choice and control.

We will also count on you to deliver a holistic support service, working solo or with colleagues as the situation dictates, where you will provide a practical service that will include social and housing support, ETE options, benefits work, debt advice, appearing in court, and DIY work.  Ensuring, on a day-to-day basis, all monitoring information and evidence is being recorded and collated in line with agreed processes, is also a key element of this role, as is developing and maintaining strong working relationships with partner agencies.

What we are looking for

• Extensive experience of using support plans
• Proven track record of providing support, advice and advocacy to young people
• Experience in working as part of a multi-agency team in a high intensity environment
• To have a relevant qualification to a good standard or be working towards one
• A knowledge of Housing Legislation for Young People
• Strong IT, interpersonal and communication skills, both verbal and written
• A flexible, professional and collaborative approach to your work

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.

Closing date: 3 November 2024.

Based in one of St Giles’ offices across Wales, Cardiff, Newport, Swansea or Wrexham with frequent travel across Wales (hybrid working to be considered)

Are you an influential, collaborative and compassionate individual with a proven record of managing and supervising staff to successfully deliver services with KPIs, quality standards and/or targets?  Do you have experience of working in or managing services supporting male offenders (age 18+) in community settings?

If so, St Giles is looking for a Financial Wellbeing Project Manager to join our team and support the management of HMPPS Contracts delivering Financial Wellbeing services across Wales.

About St Giles Trust 
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this vital role

Our successful candidate’s focus will be to provide operational management support across one or more contracts awarded by the HMPPS to deliver Finance, Benefit and Debt (FBD) services in Wales.  This will see you provide leadership and operational management support in debt and welfare benefits to a team of Financial Wellbeing Coaches (FWCs), Team Leaders and Administration team employed in the delivery of the contracts, and to plan and support the day-to-day workload for the team and setting performance objectives with the team and monitor progress.

You will also be expected to monitor and manage all aspects of delivery and performance to ensure compliance with policy and procedures and to manage partnerships including local and national delivery partners and any agencies with whom we are developing referral arrangements. Developing and maintaining strong working relationships with local Wales Probation managers and staff and other external stakeholders is an essential part of this role, as is providing regular reports in a range of formats to the Service Manager and monitoring use of the Customer Approved Database including regular reports on usage to ensure accuracy and timeliness of inputting by teams.

What we are looking for

• Experience of working in or managing services supporting challenging people
• Experience in working in or managing multi-agency partnerships working towards common objectives and outcomes
• Evidence of training at specialist level in money and/or welfare benefits advice from an accredited training provider
• Knowledge and understanding of the requirements of managing a caseload
• Wide range of money advice knowledge, budgeting, dealing with priority and non-priority debts, County Court/High Court options, insolvency options and welfare benefits
• Ability to coach and mentor staff to motivate and facilitate optimum performance in a team
• Strong IT, interpersonal and communication skills, both verbal and written.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.

Closing date: 10 November 2024. Interview date: TBC 2024.

We have been working with the local community, providing support to some of Surrey’s most vulnerable young people and their families for the past 3 years.Our vision is to develop happy, thriving and resilient young adults who can contribute positively to society.

We are looking for a Youth Work Coordinator and a supporting part time worker to deliver high-quality youth work at our youth centre

Job Title: Youth Work Coordinator
Hours: 37 hours a week to be worked flexibly, some evenings essential and some weekends.
Length of Contract:   2 years (longer if funding becomes available)
Location 130 Upper Hale Road, Farnham, Surrey GU9 0JH
Rate of pay:  £24 to £28k per annum
Responsible to: Community & Youth Centre Manager

Main purpose of Job
Running sessions; building relationships; delivery of youth services. They will work closely with the other Youth Workers to ensure a great supportive programme and efficient use of all resources.

KEY RESPONSIBILITIES
Planning and Development
• Plan, resource and deliver sessions to ensure continued support is given by HC&YC to young people; Putting young people first, ensuring we offer the right help at the right time
• Ensure that young people are involved in the planning, delivery and evaluation of youth work

Delivery
• Deliver high quality youth work
• Work within HC&YC equal opportunities, health & safety and safeguarding policies
• Identify emerging needs and plan services to meet those needs

Quality and standards
• Ensure evaluations and case notes are all up to date and completed on time
• Keep accurate records and provide data and information as required

Communications and relationships
• Develop and maintain relationships, particularly with existing and new delivery partners and commissioners

Person specification - Key skills
Experience
• Experience of delivering and leading high-quality youth work sessions is essential
• Experience of monitoring and evaluating youth work
• Knowledge of relevant legislation and guidance in relation to working with young people
• Current child protection training or a willingness to work towards
• Experience of working with young people aged 11 to 18
• Ability to develop appropriate, supportive, positive relationships with young people
• Able to evidence a commitment to empowering young people
• Able to promote themselves and their work; being a positive role model within the community at all times, in line with the values of The Hale Community and Youth Centre
• Able to recognise current issues for young people and the barriers they may face that leave them vulnerable
• To be pro-active when participating in new projects
• Ability to deal professionally with the pressures young people and communities bring
• Willingness to adapt to the changing needs of the community and young people
• Have confidence to work with other agencies that support young people
• Committed to working to organisational Policies and Procedures in particular about the safeguarding of young people and working within our equality and diversity policy
• Able to attend meetings and training sessions when required
• Ability to use ICT, for record keeping and communication, within the team

Qualifications
• A degree in Youth Work or a Level 2 or 3 qualification in Youth Work

DBS - This post is subject to an enhanced disclosure.

Please apply  as soon as possible with a full CV and a cover letter of no more than 2 pages evidencing your skills and abilities to undertake this role. Interviews will be held on Monday 21st of October.

In return, we offer the chance to join a dynamic organisation, with opportunities for personal and professional development. We also offer the following:

· 28 days annual leave per year, plus Bank Holidays

· Pension Scheme

· Excellent Training Opportunities

· Flexible Working Options Available

Full or Part Time: 

Full Time and part time position available

There will be a probation period of a minimum of 6 months

Salary: 

£24 to £28k p.a. (pro rata)

Contact Details: 

If you are interested in finding out more please get in touch.

An exciting opportunity for a proactive communications professional to join our team.

We're looking for an ideas person, able work quickly and without assistance to source London, higher education and research content, and to deliver this to a wide range of audiences across different media, as well as to further develop our current campaigns, website reach and social media channels. 

We're looking for someone who is happy networking, to help us discover further opportunities for us to get our work out there. Experience in dealing with media and members' communications teams is essential. Ultimately, the Head of Communications is there to ensure that London Higher is engaging with its key stakeholders regularly, positively and consistently. 

About London Higher

We are the membership organisation for universities and higher education institutions across the capital. As the largest representative body of its kind in England, London Higher represents the full diversity of the capital’s higher vibrant education sector, from small, specialist conservatoires and research institutes to large, multi-faculty universities. 

We have three divisions: London Higher, London AccessHE and London Healthcare & Medicine. Each division has its own membership.

London’s universities and higher education colleges are powerful engines of economic growth, collectively educating over 507,000 students, employing over 223,000 people across all sectors of the UK economy and generating over £27bn in economic impact. 

At London Higher, we are the place where London’s higher education institutions come together to unleash the collective power of London’s higher education sector for the benefit of our capital and country. 

The Furniture Makers’ Company, the City of London livery company and charity for the furnishing industry, is seeking an experienced welfare officer to manage the charity’s occupational welfare support provision.

Formerly the Furniture Trades Benevolent Association, the charity has been supporting the welfare of furnishing industry people since 1903. The welfare officer provides vital help and support to people working in all areas of the trade, as well as retirees and their eligible dependants who need assistance.

We are seeking a compassionate individual who is highly organised, diligent and an articulate communicator. You will need to be an experienced administrator as you will be a department of one.

The welfare officer will be responsible for processing applications for assistance and checking applications against the charity’s eligibility criteria – undertaking due diligence - and adding supporting application documentation received via email etc.

The role will involve hybrid outreach work, developing and maintaining links with key stakeholders with companies from the industry to inform them of the charity’s services.

If this sounds like you, please send your CV and a cover letter without delay.

In addition to the salary, the company offers 10% pension contributions and a Westfield Health package.

Who we are

Age UK Kensington & Chelsea is an independent, local charity working at the heart of the community to make sure that older people’s voices are heard, their needs are met and their independence is supported. We provide a wide range of services including befriending, practical help, information and advice and a variety of social and leisure activities.

Employee Benefits

As an employee of Age UK K&C you will benefit from:

• 4% Employer Pension, up to 6% Employee contribution

• Cycle-to-Work Scheme

• Season Ticket Loan

• Employee Assisted Project including: up to 6 Counselling Sessions

• Staff Wellbeing Events

• Annual Leave Purchase Scheme

• Length of Service Recognition

The role

We are seeking a Business Assurance Manager to join our organisation, working closely with the CEO and our Senior Management team. You will be responsible for ensuring the smooth running of the organisation, including front of house, quality and governance.

The post holder will oversee timetables, reporting, system quality assurance and processes to ensure they are running smoothly and to agreed timescales.

Key Responsibilities

• Oversee the development and implementation of a framework of quality, business assurance and risk management ensuring that all key activity takes place to the desired quality

• Provide high quality and high-level administrative, co-ordination support to the CEO and SMT • Ensure the smooth running of our governance systems including the Board and Sub Committees.

• Under the direction of the CEO, undertake reviews of quality and governance within the organisation Business Assurance Manager 2024

• Manage, organise and prioritise own workload in response to the service and team requirements.

• Track agreed actions to ensure implementation is achieved against targets

• Manage the agenda and produce the required papers for Board and sub-committee meetings

• Update the SMT to ensure that the frameworks remain up to date, relevant and fit for purpose

• Undertake regular compliance checks against our policy review dates

• Work with the CEO and SMT to ensure the risk register is regularly reviewed, updated and actions are followed through

• Interpret, build upon and comply with company quality assurance standards

• To accurately input, collate, extract and deliver electronic data for monitoring purposes and assist with producing reports, in a timely manner

• Produce reports as required

• Ensure the smooth running of our ‘front of house’ service, including first point of contact.

• Line manage front of house staff and volunteers. 

Are you hard-working and want your job to contribute to sharing God’s kingdom and alleviating suffering? Are you passionate about building strong relationships and inspiring supporters? Do you thrive when you work as part of a team towards ambitious targets? If so, we have an exciting opportunity for you!

BMS World Mission is a Christian mission organisation founded in 1792, today we are working in around 30 countries over four continents. We are passionate about making Jesus known across the world and transforming the lives of those we serve.

We are looking for a part-time Individual Giving Officer to contribute to BMS’ fundraising strategy and goals through supporting sustainable growth and making BMS supporters feel valued.

You’ll need to be ambitious and learn fast to pick up all the communication and technical skills that this job requires. You will be involved in the day-to-day management of BMS' regular giving programme, participating in the thanking process for individual donors, and supporting in the development of new fundraising products. You will learn how to use our database to create reports on the development of individual giving. As a champion of supporter care, you’ll also be ensuring that every interaction our supporters have with you as a representative of BMS is inspiring and uplifting. In all of this, you’ll have the full support of a friendly, encouraging and collaborative team helping you to succeed.

Talent, potential and attitude are just as important to us as qualifications and experience, so please get in touch even if you don’t think you tick all the boxes quite yet. If you are a dedicated and enthusiastic individual with a passion for supporter engagement and fundraising, we would love to hear from you! Apply now to join our team and help us make a difference.

Country: UK

Location: Didcot, Oxfordshire / Flexible working

This role can be office-based or hybrid. We are happy to appoint a candidate who lives too far from Didcot to attend the office regularly, if they are able to be flexible to come to Didcot as required. The cost of travel to BMS Didcot whether on a regular basis or infrequently, would be borne by the employee.

Employment type: Permanent, Part-time

Hours: 21 hours per week

Salary range: £25,855 to £30,678 per annum (pro-rata)

Closing Date: 9 am, Monday, 28 October 2024

Interview date: Wednesday, 6 November 2024

If you would like to discuss this role further, please feel free to contact Hannah Sanford, Individual Giving Manager, BMS World Mission.

Use your insight and creativity to raise the profile of the multi professional membership organisation for intensive care.

You'll manage campaigns to raise the profile of the Society and promote our educational and accreditation activities and events (including our annual 3-day State of the Art congress).

You'll use your knowledge and interest in data to make sure that we gain insight and learn from our website, email marketing, CRM database, and streaming analytics to help inform decision-making and strategy, and make sure our activity is as effective as possible.

If you want to know more download the job description and person specification and come and play a vital role to make sure we're meeting the needs of our beneficiaries and delivering impact for this high-profile national organisation.

Job Title: Fundraising Support Officer

Reporting to: Supporter Care Manager

Hours of work: 37.5 hours per week

Salary: £28,000 - £32,000 per annum

Closing Date: 24 October 2024

Location: Royal Trinity Hospice, Clapham (Hybrid)

About Compton

Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.

Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.

Vacancy

Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.

The position of Fundraising Support Officer is a vital role within our Supporter Care team. The Supporter Care team is often the first point-of-call for Trinity’s supporters and fundraising queries – with communication across phone, e-mail and post channels.

The Fundraising Support Officer provides an important part of the donor experience ensuring that all transactions are processed accurately, and donations are thanked in a timely manner.

The role supports the wider Fundraising team and fundraising activities across eleven income streams.

As Fundraising Supporter Officer, you will:

• Process cash, credit/debit card and CAF donations received via post, telephone and online platforms (e.g. JustGiving, Stripe, Enthuse).
• Thank donors appropriately, liaising with Fundraising Managers as needed.
• Perform bank statement reconciliation, which includes processing standing orders, direct debits, online giving and legacies.
• Answer incoming calls to the Fundraising Team and respond to general email enquiries, maintaining Trinity’s clear tone of voice and style.
• Work as part of the wider Fundraising team providing support and participating in other duties where required.
• Support and attend fundraising events, occasionally outside of normal working hours.
• Work in a hybrid model of some days in the office and others from home.

Experience, knowledge and skills desired:

• A desire to represent the client charity with enthusiasm, professionalism and authenticity.
• A passion for working within a team delivering results that empower a charity to meet their charitable objectives.
• Excellent verbal and written communication skills.
• Excellent attention to detail.
• Experience in processing income and handling of monies securely.
• Experience of delivering excellent supporter care or customer care in a charitable or commercial setting.
• Demonstratable experience of good organisational skills.
• Knowledge of a database system and donor and client record management (most preferably Raiser’s Edge).
• A good understanding of the need to accurately input and record all donor details – particularly consent and Gift Aid information.
• Some knowledge on GDPR and other data protection regulations governing interactions with donors and the recording and use of information. 

Company benefits

• Annual leave 25 days plus bank holidays
• Standard Life pension scheme with Company contributions starting at 3%
• Non-contributory life assurance scheme
• Compton professional development and mentoring opportunities
• Employee Assistance Programme – offering free 24/7 support + counselling and advice

• To make decisions under pressure whilst communicating with the client.
• To assess a situation and determine the degree of crisis, needs of the individual caller, and appropriate response.
• To accurately record referrals and details of calls on relevant electronic systems.
• To work in line with performance targets and key contractual requirements.
• To communicate with external stakeholders as required.

• You will be confident, articulate, with proven communication skills
• You will hold a Counselling Certificate Level 3, or equivalent, or be willing to work towards this within the first 6 months of your employment.
• You will have experience in providing a service over the telephone to a range of clients including those in distress
• You will have an excellent telephone manner and be able to actively listen, question and respond.
• You have genuine empathy towards mental health issues and be keen to challenge the stigma surrounding mental health.

Are you looking for a meaningful, challenging role where you can make a real impact? At Strides Katherine Price Hughes House, we’re searching for a Residential Assistant to work in our Approved Premises, commissioned by the Ministry of Justice, helping ex-offenders reintegrate into the community. This isn’t your average 9-5 job. It’s a role that requires resilience, empathy, and the ability to stay calm in tough situations, but for the right person, it’s an incredibly rewarding opportunity.

What you’ll do

You’ll be on the front line of rehabilitation, ensuring residents follow house rules, stay safe, and have access to the support they need. You’ll work closely with probation officers and other professionals, conducting safety checks, reporting incidents, and helping residents engage in positive, life-changing activities. This role is for someone who can handle responsibility, take the initiative, and maintain firm boundaries, all while offering emotional support to those who need it most.

What we’re looking for

If you have experience working with vulnerable people, particularly within the criminal justice system, and can manage challenging behaviour with confidence and compassion, we want to hear from you. Strong communication skills and a team-player mentality are essential.

Why join us?

At Strides, we’re committed to creating safe spaces that help people and communities move forward. You’ll be part of a dedicated team making a real difference. If you’re looking for a role that challenges you but also gives you the chance to see first-hand the positive impact you can have on someone’s life, this could be the perfect fit.

Closing Date for Applications is 25th October

We are excited to be advertising the role of Psychotherapy Service Manager at Respond, to lead our team and the development of our psychotherapy services with autistic people and people with learning disabilities who have experienced trauma and their families.  Many of our clients may have experienced complex or multiple traumatic experiences including sexual violence, domestic abuse and neglect.

The Psychotherapy Service provides predominantly longer-term therapeutic support of a year or more, depending on how the work is funded, to an average of 130 unique individuals per year.  The current team of 10 are made up of 4 senior therapists (reporting to the postholder), 4 therapists and 2 honoraries in training, the majority of whom are Arts therapists and work within a psychodynamic and/or systemic model.

We welcome applications from experienced Psychodynamic Counsellor/Psychotherapists, Arts therapists, Psychologists or Family Therapists who are passionate about our work. You will work psychodynamically, champion our trauma informed approach including our reflective practice model and have the opportunity to influence and shape the development of the psychotherapy service.  Leading the small team, you will provide clinical leadership and be Safeguarding lead, ensuring we continue to provide high quality psychotherapy services.  We are offering the role at 4-5 days per week, working in a hybrid manner flexibly. You can also hold your own small case load of clients, supervisees and/or consultancy work within the role.

This is a unique and specialist role and we recognise that you may have more experience in one clinical area or client group than another, given the breadth of our work and whilst you may be experienced in working psychodynamically as a therapist and as a line manager, you may be newer to leading a service for example. Or you may have a great deal of other experience and understanding of the needs of our clients from other work.  We are flexible to develop the right candidate who is passionate about improving the lives of autistic people, people with learning disabilities and their family members.  

If this sounds like the kind of role that would interest you, we’d really welcome your application. Please also get in touch if you have any questions.

Further information about Respond     

Respond is entering the last year of our three-year strategy, in which we will continue to be focusing on our psychotherapy service, which is a core part of Respond’s offer as a charity for now thirty-four years.   Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services which include advocacy, training and consultation.

An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.     

We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, training and other support services. The work we do is generally long term in recognition of research that clients with autism and learning disabilities who have experienced abuse and trauma take longer to process their trauma and to recover. 

We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide support, as well as supporting people with learning disabilities and autistic people who have experienced trauma.    

We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.      

We celebrate diversity as an employer and as a provider of services to people who often experience multiple discriminations because of (but not limited to) being autistic or having a learning disability and experiences of trauma.   

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role.  You may be just the right candidate for this or other roles within the organisation. 

Respond Benefits package (all per financial year)

We offer a generous and comprehensive package of flexible benefits to all of our staff.

• Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home.  Part time hours are altered accordingly.   

• Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.

• Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,

• Discretionary study leave to support training relevant to your role. 

• Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.

• Up to 5 days paid time off for dependents per financial year.

• Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.      

• Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment. 

• Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.     

Note all of the above days per annum stated are pro rata’d for part time employees.    

If you’d like to find out more about this role, please read through the job description and person specification.

When you apply, please send a CV and Supporting statement of no more than 2 sides of A4. In your supporting statement ensure that you address the key competencies in the person specification.  

Interviews will be in person in London.