It Manager Jobs

The National Youth Agency is looking for an experienced Administrator

We are seeking a friendly, highly motivated and organised person to join our dynamic, ambitious team.

Contract: 12 Month Fixed-Term Contract
Full-time: 37 hours per week – flexible working
Salary: £22,042 - £26,800 per annum (dependent on experience & qualifications).
Location: Home based/Remote working with some travel required.

Ideally the postholder will live within commutable distance to our office in Leicester as there may be times when office administration support is required.

What we do

Youth work is the best methodology to unlock young people’s potential by providing high quality support and opportunities. Skilled youth workers build relationships that support young people to explore their personal, social, and educational development. Youth work enables young people to develop their voice, influence, and place within society.

As the national body for youth work, NYA has a dual function. We are the professional, statutory, and regulatory body (PSRB) responsible for qualifications, quality standards and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

About the Role:

- This is more than just a job.
- You will be joining our fun, friendly team and a progressive, supportive work culture which values a health work-life balance. Your contributions will also assist towards NYA's mission to champion and support high-quality youth work across England.
- We are seeking an experienced administrator to provide efficient day-to-day support across the organisation. This role requires someone who is friendly, professional, and capable of delivering excellent customer service.
- Key duties include a wide range of administrative tasks, requiring attention to detail, strong communication and organisational/ prioritising skills. The ideal candidate will be confident, flexible, able to multitask, and works well independently or in a team. Proficiency in Microsoft Excel, Outlook, Zoom, and TEAMS is essential as this remote working role involves liaising with internal and external stakeholders.

Responsibilities will include:

- Co-ordination and arrangement of meetings and events, including providing agendas, minutes and briefing documents.
- Acting as the point of contact for internal and external stakeholders ensuring all telephone and email enquiries are dealt with effectively and in a timely manner.
- Finance administration; supporting with processing expenses and the reconciliation of credit card payments.
- Preparing reports, documents and presentations for internal and external meetings.
- Managing database
- Booking travel, accommodation and venues.
- Any other duties that may reasonably be required of the role.

Please download a copy of our Candidate Pack to see full information and experience required for the role.

Why work for us?

Our team members rated NYA 9 out of 10 as an employer 90% would recommend working at NYA to their friends and family.

- NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions including training and corporate mentorship opportunities.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

To apply now:

Please download our applicant pack to find out more about the role and requirements
Please use our online application process to submit the following by 23:59 on Wednesday 16th October 2024:

- A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the 'About You' section.
- A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the person specification. Please note that the covering letter is an important part of the application and we will not accept CV’s without one.
- Diversity monitoring information – your data will be stored separately from your applications and will at no time be connected to you or your application.
- We encourage you to apply without delay as we will close the recruitment process early if we receive a sufficient number of applications.

Interviews to be scheduled: Tuesday 29th October 2024.

REF-217 089

Community Catalysts CIC is a busy, buzzy social enterprise that tries hard to live up to its name. We’re working in partnership with Wiltshire Council and need an energetic, and imaginative person to coordinate things for us.

You will lead the Wiltshire Community Micro-enterprise Project which will support local entrepreneurial people and community organisations to offer new and creative care and support options for people who need help at home or in their communities. In this way we will help people to get the support they need to live the life they want.

To do this job you must:

• Understand the world of care - but maybe feel it could do with a bit of a shake up!
• Be a real people person - able to work well with all sorts of folks with confidence.
• Instinctively make connections - and join up dots that are sometimes less than obvious.
• Be able to spot what people are good at and nurture it.

Have a look at our website and the job description and person specification for more information about us and the job. You will be employed by Community Catalysts and based in the Wiltshire area.

Follow the link to download an application pack which includes the job description and person specification.

Closing date for applications is 5.00pm on 1st October 2024 and interviews will take place on 8th October 2024 in Trowbridge.

We welcome applications from people from all sections of the community.

Work setting: Hybrid (2 days a week from home)

Salary: £34,000 - £38,000

Contract: Permanent

Hours: Full-time (37.5 hours per week)

Location: London

Are you passionate about making a real difference? Are you used to engaging with diverse communities? Do you have experience of working in a client/customer facing role and dealing with a variety of external stakeholders? Do you hold excellent organisational and project management skills?

TPP are recruiting a Engagement and Event Coordinator on behalf of our client, an international charity focused on supporting people facing severe health issues.

Benefits:

• 25 days' holiday per annum plus public holidays, increasing after two years' service by one day per year (up to a maximum of four additional days per year)
• 5% Employer Pension Contribution
• Corporate Eye Care Scheme
• Life Assurance (4 times basic salary)
• Cycle to Work Scheme
• Season Ticket Loans

The Role:

As a Engagement and Event Coordinator, you will help expand the database of volunteers and save more lives. This role is central to the client's mission and we're looking for someone who is excited to engage with diverse communities, support patients and their families, and manage impactful volunteer recruitment events across the UK.

Main responsibilities:

• Develop and manage volunteer recruitment events nationwide.
• Engage with patients and their families to create compelling appeals that raise awareness and increase volunteer registrations.
• Lead presentations and training sessions for volunteers, communities, and corporate groups to inspire participation in drives.
• Collaborate with marketing and PR teams to optimise event visibility and support patient-led campaigns.
• Work towards volunteer recruitment KPIs and targets while maintaining detailed records in our database.

Essential requirements:

• Experience in a client-facing or support role, with strong communication and organisational skills.
• Sensitivity and empathy when working with individuals facing difficult circumstances.
• A full UK driving licence and willingness to travel regularly across the UK.
• Excellent IT skills, with experience using databases and managing digital communications.

Note: Due to the nature of this role, some evening and weekend work might be required. Toil will be given.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Community Fundraiser Hampshire 

Supporting MHA services in The County of Hampshire

Full time role - 37 hours per week 

For more than 80 years, families have been choosing MHA to support the needs and aspirations of their loved ones in later life.

People have been forging friendships through our community programmes; fundraising to drive our charitable goals; and spreading the warmth, comfort and spirituality that you’ll find across every MHA home, community and development.

All our work is always for one reason, which will always stay the same. Helping older people to live later life well.

Could you be the person to join MHA as our Community Fundraiser for the Hampshire as we continue to enable people to thrive in later life?

About the Role
This is an exciting opportunity to make a difference by playing a vital role in our work across the Hampshire.   Reporting into the local team and supported by the national fundraising team, this role will be responsible for engaging volunteers both as individuals and groups across the area to raise funds for MHA. You will work closely with all MHA services, building relationships and inspiring and empowering local fundraising to enable those who choose to use our services to thrive.  This will include supporting those who wish to fundraise In Memory and utilising MHA’s fundraising products.

A portion of your time will also be spent working in collaboration with community fundraisers across the country on fundraising initiatives and guides which will benefit both your area and community fundraising nationally.

The role will provide an effective and efficient service supporting the organisation and our homes and schemes to meet our vision, values and strategic objectives. 

For more information on the role please see the attached Job Description.

About You
Are you a passionate and skilled community fundraiser keen to play a key role in building a local network of community fundraising volunteers? Do you have a passion for working with supporters, building meaningful relationships and inspiring supporters whilst ensuring your work aligns with the results we need?  If so, we would love to hear from you.

Working well as a team player you will work closely with both operational colleagues in your area and the wider Fundraising Team, ensuring a focus on getting the right result for the organisation and building lasting and substantial relationships with funders. You will be an effective communicator developing trusting relationships, taking everyone with you on the journey. 

In return we offer a committed and supportive team and a great staff membership scheme which includes training, pension, life assurance, access to high street vouchers and lots more.

We will interview on a rolling basis and reserve the right to close the recruitment period early if we are successful in recruiting to this role. 

About us 
Methodist Homes – MHA is the largest charity care provider in the U.K. We have 80 years’ experience of delivering care and support to over 18,500 older people. We understand what it takes to help people live later life well through our Care homes, Retirement schemes and MHA Communities.

At MHA we place great importance on nurturing the mind, body and spirit of those we care for, their families, along with commitment and dedication from our 7,000 employees and 4,000 volunteers regardless of faith, background or belief.

As the largest charity care provider in the UK, we offer some of the highest quality care, accommodation and support services for older people throughout Britain. Our mission is to inspire the best care and wellbeing at every stage of later life.

Why join MHA?
We have a supportive 'family' like culture, the people at MHA are genuinely warm, friendly and a pleasure to work with.

• High colleague employee engagement scores.
• Highly supportive and compassionate leadership team.
• Colleagues have access to Chaplaincy and Pastoral support.
• Employee Assistance Programme.
• Independent free counselling and legal advice
• Favourable pension scheme
• Hardship/welfare fund
• Competitive pay and benefits.inc a discount scheme
• A range of flexible benefits including an option to buy or sell additional annual leave
• Genuine career progression and development.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

We are seeking a Temporary Executive Assistant and Business Administrator to join a prestigious professional medical organisation in London. This full-time role offers a unique opportunity to work at the heart of the organisation, supporting its senior leadership team, particularly the President.

Position Details:

• Location: London (Hybrid)
• Working Hours: Full-time (35 hours per week, Monday to Friday)
• Contract Type: Temporary
• Hourly Rate: £20.16

Main Responsibilities:

• Provide high-level executive administrative support to the President and, when required, other senior leaders.
• Serve as the main point of contact between the President and both internal and external stakeholders.
• Manage the President’s inbox, handle complex diary events, and ensure effective meeting preparations.
• Support internal and external meetings, governance processes, and College business administration tasks.
• Draft and respond to communications, ensuring smooth flow of information.

What We’re Looking For:

• Proven experience in senior-level administrative and secretariat roles.
• Ability to manage complex diaries, coordinate meetings, and communicate professionally across all levels.
• Familiarity with governance processes, such as committee administration and preparation of formal minutes.
• Strong IT skills, including Microsoft Office365, MS Teams, and Zoom.
• Experience in healthcare, NHS, or professional membership environments is desirable.

Key Skills:

• Excellent verbal and written communication.
• Strong organisational and multitasking abilities.
• Attention to detail and a proactive mindset.
• Flexibility and resilience under pressure.

If you thrive in a dynamic, professional environment and possess a keen eye for detail, we encourage you to apply.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Are you passionate about empowering individuals to achieve their full potential in the workplace? Harington is seeking a dedicated tutor to join the team and deliver an impactful Supported Internship curriculum.

Harington is a leading and trusted charity, supporting students with learning differences to develop life skills.

We provide individual education, training, and support across a range of activities including retail, horticulture  and employability, delivered from inspirational places and supported by a passionate team. Our Supported Internship programme offers a blend of classroom-based learning and hands-on experience within a real workplace environment with the Harington Gardeners and/or the Charity Shops. 

As a Supported Internship tutor, you will play a crucial role in guiding and inspiring our interns as they begin be their journey towards meaningful employment. You will facilitate a supportive learning environment where interns are immersed in real workplace settings, receiving continuous feedback and honing their employability skills. Your dedication and expertise will equip our interns with the confidence and competencies needed to thrive in adulthood and competitive employment.

Main Duties and Responsibilities 

• To effectively plan and deliver an employability curriculum whilst embedding functional skills (Entry 3-Level 2) and/or delivering maths and English qualifications at these levels. 
• Provide engaging teaching sessions that promote skilsl development and independence in the workplace.
• Implement appropriate assessment, target setting, recording, reporting and evaluation of the progress of the interns. 
• Identify interns skills to enable them to participate in a variety of work-based tasks to build marketable, competitive skills leading to employment. 
• Collaborate with the employers (Gardeners and Charity Shops) to create meaningful internship opportunities and facilitate successful work placements.
• To work alongside job coaches to perform specific workplace analysis, job analysis, task analysis, and job matching activities
• To seek appropriate future employment consistent with the interns interests and skills 
• As a personal tutor, be responsible for the emotional and social welfare of the interns. 
• Work with parents, local authorities and other supported internship stakeholders to support the progression of the interns
• To To demonstrate a commitment to the safeguarding of children and vulnerable adults in line with the policies and practices of Harington

Please note the closing date is 9am on 7th October 2024. The interviews will be held on 18th October 2024. 

People Advisor

We are seeking and experienced People Advisor to provide effective and proactive support and advice on employment issues.

Position: People Advisor
Location: Newcastle Office, (Regent Centre, Gosforth, Newcastle, NE3 3LZ)
Job type: Permanent, full-time - 37.5hr per week
Salary: £35,000 per annum

Closing Date: Wednesday 2nd October 2024 at 5pm (interview date to be confirmed) - We reserve the right to close this ad earlier should we see a high number of suitable candidates apply

About the role:

As People Advisor you will be working for the winners of the prestigious Laing Buisson award for excellence in Homecare in 2023 and recent winners of the Business Culture awards! You will be responsible for:

• To provide advice and guidance on a wide range of employee relations and employment issues
• To build strong relationships with operational teams to support their development in HR related issues
• To manage a range of employee relation cases
• To conduct regular HR audits to ensure compliance with legal requirements
• To support the development of training programmes for colleagues and facilitate training
• To contribute to the continuous improvement of HR systems, processes and practices
• To implement and develop HR policies and procedures
• To maintain accurate and up to date employee records
• To track and analyse key data and metrics to provide comprehensive reports
• To support with the management of Sponsored Workers and provide advice and guidance to operational teams

About You:

We are seeking a strong candidate with exceptional communication skills and demonstratable experience and skills, including:

• Experience in a similar position
• CIPD qualification or working towards
• Strong IT skills, including MS Office
• Solid understanding of HR practices and employment law
• Experience in coaching and delivering training sessions

You will also need to have access to a car and the ability to travel to other branch locations (Liverpool, Manchester, Leeds, Bradford and Sheffield)

In Return:

The organisation is committed to the personal and professional career development of colleagues and have a career development pathway, they actively encourage progression within the organisation. Other benefits include:

• Bonus schemes (Refer a Friend, Birthday Voucher, Long Service Awards)
• Referral programme
• Annual Bonus
• Fully Funded DBS
• Mileage - 45p per mile
• Workplace pension scheme
• Employee Assistance Programme (EAP)
• Union membership
• Flexible working

You may have experience in roles such as; HR Generalist, HR Adviser, Human Resources Advisor, HR Business Partner, People Advisor, HR Officer, HR Specialist, HR Coordinator, HR Consultant, ER Assistant etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Elizabeth House Community Centre has been a cornerstone of the local community for over 100 years, dedicated to serving the needs of local residents and communities. Highbury Vale Blackstock Trust is the Charity founded to save and manage Elizabeth House.

Our vision is for Elizabeth House to be the heart of a thriving local community, where everyone has the power to effect positive change. Our mission is to build a stronger, more resilient community by providing a safe space, relevant activities, and meaningful support for all.

The Community Leader will oversee the management of our community services and activities, ensuring the programmes align with local needs, our strategic goals and available funding. 

Key Responsibilities

·Design and implement a comprehensive activities programme that addresses the social, educational and wellbeing f the community.

·Manage the day-to-day operations of our programme, ensuring the seamless delivery of activities and collaborating with all stakeholders to provide high-quality, holistic services.

·Ensure effective project management practices are consistently applied in your work, fostering efficiency and accountability.

·Oversee the monitoring, evaluation, and reporting of all community activities, ensuring they align with funding requirements and high-quality reports are provided to funders and partners.

 ·Work closely with colleagues and key stakeholders to identify funding opportunities, and prepare and submit high-quality funding applications.

·Build trust and strong relationships with local residents by organising co-production, engagement and consultation opportunities that involve people with lived experience.

·Collaborate with community members to develop and support campaigns that drive change for specific resident groups and continuously improve our referral processes to provide comprehensive support.

·Work with partners, community-led groups, and representatives across various sectors and organisations to enhance support for community members.

·Develop engaging marketing materials, including leaflets, website content, and social media posts, to ensure our services are widely advertised and accessible to a diverse audience.

·Oversee all administrative aspects of project activities and coordinate volunteer and staff schedules.

Please see the full job pack attached with detailed responsibilities and person specification. 

Key information

Salary: £37,000 – 39,000 per annum (pro rata £31,700 to £33,400)

Hours: 30 hours per week (over a minimum of 4 days)

Contract: Fixed term contract until 30 April 2026 (extension subject to funding)

Holidays: 25 days per year plus bank holidays (pro rata)

Report to: Executive Director

Line-manage:  1 Community Development Coordinator and 3 Community Organisers

Please submit a CV and tailored covering letter via Quick Apply.

Closing date: Sunday 13 October.

About the role:

When someone sustains a spinal cord injury, it is a life changing experience.

Back Up’s Regional Outreach and Engagement team are the very face of the organisation and are based across the UK, working directly with spinal cord injury centres, major trauma centres and hospitals – or indeed anywhere that people affected by spinal cord injury may be.

As a Regional Coordinator, you will build relationships and take ownership for what happens in your geographical area. Whether it be providing peer support to newly injured people in a clinical setting, facilitating wheelchair skills sessions, making referrals for ongoing support or supporting volunteers and fundraisers – you will be passionate about being able to demonstrate the impact of what we do, and will see for yourself how Back Up quite literally transforms lives.

About us:

At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.

Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people

At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal injuries.

Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.

Guaranteed Interview Scheme

As a ‘Disability Confident’ employer we are committed to the inclusion of candidates and employees with disabilities. If you have a disability and meet the minimum criteria of the role, set out as essential criteria in the job description, we will invite you to interview. Please let us know if you would qualify and want to take advantage of this scheme by emailing: recruitment @ backuptrust . org . uk.

Don’t meet every single requirement?

At Back Up we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at Back Up.

Location:

From home and able to travel extensively to hospitals and other clinical settings around the region, if required.

Occasional visits to Back Up office in Wandsworth, London and the surrounding area.

South Region: London and South of England (likely based South East)

The Trust and Corporate Prospect Researcher is a new role and part of the fundraising team for Brain Tumour Research.

The Prospect Researcher will help create a funding pipeline so the charity can maximise income by identifying prospects with an ability to give so the fundraising team can make productive approaches to increase partnership fundraising from both charitable trusts and corporates.

Position: Trusts and Corporate Prospect Researcher
Location: Head Office, Milton Keynes. We offer a hybrid working model, where team members are expected to be in the office for a minimum of three days per week.
Salary: £34,000 per annum.
Contract: Permanent
Hours: Full time, 35 hours per week
Benefits: Holiday entitlement, 25 days per annum, excluding UK Public Holidays, death in service policy, access to a Employee Assistance Programme and option to join our healthcare scheme.

About Brain Tumour Research

Brain Tumour Research is an exciting, innovative and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.

We are invested in our employees and are proud to be accredited by Investors in People.

About the Role

This role is an exciting opportunity to help shape the future of philanthropy here at Brain Tumour Research as we look to grow our income from Trusts and Corporates. As a Trust and Corporate Prospect Researcher, you will play an important part in building the Trusts and Corporates pipeline at Brain Tumour Research and securing funding for our vision of finding a cure for all brain tumours. The Prospect Researcher will work closely with the Corporate and Trusts and Foundations manager in the Fundraising and Supporter Care Team to build, replenish and monitor a pipeline of prospects.

About You

We are looking for a research driven and conscientious individual who can develop a strong fundraising pipeline that will ensure the team can reach their long-term targets. You’ll provide insights into new areas of prospecting to continually replenish the pipeline with high-capacity prospects in order to meet current and future income targets. Your natural curiosity will lead you to identify new opportunities using a variety of online sources in combination with our existing database (Thank Q), and you will be able to articulate your recommendations to fundraisers in a concise and compelling way. 

Do you have:

• Knowledge and commitment to our aims, mission and values.
• Strong IT skills, competent in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint).
• Experience of creating and/or managing systems to support prospect pipeline management.

Candidates may also have in experience in, or looking for a career in: Fundraising Coordinator, Philanthropy Assistant, Prospect Research Officer, Supporter Development Fundraising Lead, Trust and Foundations Manager.

Closing Date: 6th October 2024

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

We are thrilled to be searching for a Database Executive for a charity which supports individuals with learning disabilities, special educational needs, and children and families in crisis, in North-West London. This charity provides practical, emotional and therapeutic support to children and families who are facing various types of challenges, and this is your opportunity to make a real difference.

The role will provide database and data services to the Fundraising and Community Engagement department and enhance the charity’s supporter experience. You will be the data and insight lead who will assist with continuously updating the database and data processes, as well as data manipulation. You will focus on carrying out regular database health checks to update supporter records and to ensure accuracy of data. Additionally, you will also support your colleagues in their use of the database to enhance engagement, donations, and marketing for supporters.

To be successful in the role of Database Executive, you will need: 

• Proven experience as a data administrator or similar role involving manipulating data, and advanced skills in using a database or CRM.
• Some experience of running reports and exporting data, and of running data health routines, with understanding of relational databases.
• Proficiency in Microsoft Excel to an intermediate level, and excellent IT skills and analytical mindset.
• Good understanding of GDPR.
• Good interpersonal skills, and ability to work across teams, with ability to follow complex instructions and processes.

Salary: £26,000 - £28,000
Contract: Full-time, permanent
Location: North-West London/hybrid
Deadline: ASAP

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected]. 

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 

If enough applications are received the charity reserve the right to end the application period sooner. 
 

 

Child Bereavement UK helps children and young people (up to age 25), parents, and families, to rebuild their lives when a child grieves or when a child dies.

 We also provide training to professionals, equipping them to provide the best possible care to bereaved families.

Supporter Care Administrator
Salary: £27,300 per annum
Hours: 37.5 per week (full time)
Reporting to: Head of Individual Giving
Base: Hybrid Working (from our Offices in either Loudwater, Buckinghamshire or Widnes, Cheshire and from home)

This is a full-time role which requires an experienced administrator with CRM experience (Raiser’s Edge) to work closely with the Head of Individual Giving, along with supporting the wider fundraising team.

The Supporter Care Administrator will:

· be responsible for the administration of voluntary income and volunteer administration, ensuring donations are efficiently and accurately identified, recorded and acknowledged, and for the day-to-day management of the volunteer database.

• have the ability to work with a high level of accuracy and attention to detail.
• have good organisational skills and the ability to prioritise workload.
• be professional and a hard-working team player who can remain calm under pressure.
• have excellent written, communication and IT skills along with experience of CRM databases.
• be the lead contact for the coordination of some database projects for the fundraising operation, such as the administration of gift aid claims and coordinating data relating to appeals or volunteers.
• support the fundraising team by providing other administrative support as required.

Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.

Closing date: 7 October 2024.
Initial interviews will be held on Zoom. 

Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that  challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.

No agencies please.

Would you like to work in a caring, supportive environment where you can make a real difference to people’s lives?

Role: Fundraising Officer as part of the halow project, a charity providing support to adults with learning disabilities.

Location: Guildford, Surrey (flexibility to discuss hybrid working upon successful completion of probationary period)

Hours: 37.5 hours per week (Monday-Friday, flexible working pattern)

Salary: £25,000-£27,000

Annual Leave: 33 days pro-rata, inclusive of bank holidays.

Training: You will receive fully paid training supplementing any previously completed relevant training, with further development opportunities also available to progress your role and career.

You will be responsible for:

• Providing administrative and other support to fundraising and communications staff.
• Leading on a small portfolio of major fundraising events and activities. 
• Maintaining regular contact and excellent communication with internal and external stakeholders and suppliers.
• Support and/or lead on a range of other fundraising activities, campaigns and events.
• Identifying new events, opportunities and approaches that could raise significant funds for halow.

Role Requirements:

• We are looking for someone who is a self-starter, hard-working, flexible and keen to make a difference. 
• Demonstratable experience of working a fundraising role or comparable role.
• Experience working with internal and external stakeholders, including staff, trustees, donors, and funders.
• Experience of delivering projects and fundraising targets.
• Knowledge of data security whist ensuring databases are kept up to date.
• Aged 18 and above.
• Right to work in the UK.
• Suitable references.
• Willing to undertake a DBS Check. The initial cost of the DBS application will be paid for by halow.

Please note we are currently unable to provide visa sponsorship.

You’ll get access to great benefits including:

• Free Blue Light Card membership
• Retail discounts
• Free/discounted tickets for events, gigs and shows
• Workplace pension scheme
• Free eye tests
• Cycle2Work scheme
• 24-hour employee assistance program
• Travel season ticket advances
• Staff referral bonus scheme
• AIG Life Assurance (Post Probation)
• Access to AIG Smart Health App

Interviews for this role are ongoing and we reserve the right to interview during the advertising period and make an appointment before the closing date, so early applications are encouraged.

Job Title: Data Analyst 

Team: Supporter Experience & Engagement 

Location: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)

Salary on appointment: £41,400 - £45,540 per annum*

*This role sits within a pay grade with a pay range of £41,100 to £62,100. The salary on appointment will be set at the lower end of the pay range, to a maximum of 10% above the base salary, depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy and created new roles to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

About us

The Ramblers is Britain’s walking charity. We open the way so everyone can enjoy the benefits of walking.

It’s easy to think everyone has the same opportunity to enjoy the outdoors. But look a little deeper and you’ll find lots of barriers standing in the way.  So we’re continuing to fight for change. We campaign for the public’s right to enjoy the outdoors, protect paths, build skills and offer different ways to get out walking in nature.

Our programmes have a big impact in local communities: Ramblers Wellbeing Walks help people take the first step to a healthier happier lifestyle, and the Ramblers Out There Award gives young adults aged 18–26 the opportunity to kickstart their journey into the outdoors.

Through our refreshed strategy, we’ll build on this experience and grow our impact through activities that prioritise the needs of communities who have the least access and face the most barriers walking outside in nature.

Purpose of Role

• To understand Ramblers’ audience behaviours by analysing customer data
• To design and implement data solutions to drive revenue growth, supporter engagement, membership acquisition, retention and lifetime value from new and existing audiences
• To deliver secure, easily interpreted, and accessible information to staff members and volunteers about the Ramblers members, supporters, groups, walks and accounts.
• Democratise data by ensuring it is relevant, accurate and accessible.
• To create and improve existing processes within the Ramblers through the use of automations and technology to improve staff productivity and produce specialised outcomes.
• To support leadership in monitoring and reporting on the effectiveness of campaigns and initiatives.

Key responsibilities

• Drive the organisation to use data in its operations, using first party and third-party data sources to facilitate more informed and reliable decision making.
• Working in collaboration with teams across the organisation (particularly Income and Marketing) to develop and implement data driven approaches to income generation with a particular focus on quantitative modelling and testing.
• Working with internal Digital and IT teams, ensure information flows between systems (Salesforce, the Data Warehouse, Marketing Cloud etc) in an accurate and timely manner, to ensure our supporters receive the best possible service and we have a full view of their activities when planning our own.
• Ensure our data insights platform provides volunteers with understandable and easy to use information for all aspects of administering their Area(s)/Group(s).
• Lead on developing and improving new processes and automations to save organisational time and resources through digital technology to drive quicker and more optimised outcomes.
• Maintain accurate supporter information in an accessible and secure way through IT systems such as the CRM and Data Warehouse in accordance with data and charity legislation.
• Develop and present modelling an analysis of supporters through more targeted and personalised communication utilising modern statistical analysis techniques.
• Create and maintain processes allowing for self-service of simple or regularly scheduled selections by staff members.
• Develop a robust and efficient audience segmenting and selection process for more complicated selections in a timely manner, considering appropriate targeting, efficient messaging, and other comms activity.
• Work closely with marketing, operations, and other teams to provide data-driven insights and recommendations that inform campaigns, initiatives, and overall strategy.
• Track and report on the effectiveness of initiatives and campaigns, providing actionable insights and recommendations for improvement based on data analysis.
• To undertake such other duties as may be reasonably required of the post holder by the Ramblers.

This job description will be reviewed in conjunction with the postholder to ensure successful delivery of our goals.

The Person

Required Skills and Experience 

• Experience using a modern data reporting tool such as Power BI or Tableau
• Experience in using a marketing automation tool such as Mailchimp and or Marketing Cloud
• Expertise in programming languages such as Python
• Knowledge of SQL and data warehousing
• Excellent communication skills, able to explain technical terms and process in an appropriate way for a variety of audiences
• High capability to deliver and drive organisational or behavioural change, particularly in relation to the use of data to drive better decision making
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights

Desirable Skills and Experience

• Experience working with data in the not-for-profit sector
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience of working with volunteers
• Experience in digital marketing/social media reporting, such as Facebook Ads, Google Ads or Sprout Social
• Experience in change management and supporting others to adapt new ways of working
• Experience of working with Salesforce or similar CRM
• A degree in a quantitative field (Maths, Physics, Economics etc) or equivalent experience

The Ramblers promote diversity and welcome applications from all sections of the community.

Values and Behaviours 

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

 Inclusive – We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.   

  Inspiring – We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.   

  Empowering – We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.    

  Responsible – We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.