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AAFDA, Remote
£25,652 per year
AAFDA is a growing Charity and to meet the demands of this growth, we are looking for exceptional candidates to join our team.
Posted 3 days ago Quick Apply
Breaking Barriers, Birmingham (Hybrid)
£34,000-£40,000 (London) or £32,000-£38,000 (Manchester/Birmingham)
Posted 2 weeks ago Quick Apply
Closing in 3 days
Interserve GBI, West Midlands (Hybrid)
£25,682 per year
Posted 3 weeks ago
Parks for London, Remote
£38,500 per year
Parks for London is looking to appoint someone who is passionate about green space and excited to contribute to their development.
Posted 2 days ago
Closing in 7 days
NFP People, Remote
Up to £43,000 pro-rata depending on experience
Posted 2 weeks ago
Open Doors International, Remote
£38,137 - £50,848 per year
Posted 2 weeks ago Quick Apply
Breaking Barriers, Birmingham (Hybrid)
£42,000-£45,500 (London) or £39,000-£42,000 (Manchester or Birmingham)
Posted 2 weeks ago Quick Apply
Page 3 of 5
Remote
Up to £27,000 (GBP)
Full-time
Permanent
Job description

Location: Remote - Multiple locations

West Sussex, UK · East Sussex, UK · Surrey, UK · Oxfordshire, UK · Kent, UK · Jersey · Isle of Wight, UK · Hampshire, UK · Guernsey · Buckinghamshire, UK · West Berkshire, UK

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the South East region, which includes: Berkshire, Buckinghamshire, Guernsey, Hampshire, Isle of Wight, Jersey, Kent, Oxfordshire, Surrey, Sussex.

There will be occasional travel around the South East Region and you may be required to travel at short notice for face to face meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the ten SSAFA branches in the South East, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South East Region would be valuable.

 About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on 07 October 2024 . SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.   As part of the selection process, you will be required to complete a verbal reasoning test and an IT assessment. 

Posted by
Posted on: 24 September 2024
Closing date: 07 October 2024 at 23:30
Tags: Advice / Information,Social Care / Development,Customer Service,Housing,Operations,Customer support,Engagement / Outreach,Homelessness,Justice,Mental Health,Monitoring and Evaluation,Partnerships,Public Health,Victim Support,Women's Rights,Social / Support Work