Insights jobs

Purpose of the Job

Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.

Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.

This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.

Job Description

Strategy and planning

• Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
• Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
• Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.

Risk management and compliance

• Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
• Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
• Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
• Assess requests made in relation to GDPR.

People management and development

• Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
• Supervise the work of paid staff and volunteers
• Maintain and develop standards of service delivery.
• Advise the Head of Advice on staffing and service-related issues.
• Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
• Ensure that the service area and projects are adequately resourced.
• Ensure recruitment and selection of paid staff and volunteers as appropriate.
• Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
• Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
• Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
• Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy. 
• Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
• Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
• Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.

Operational performance management

• Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
• In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients. 
• Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
• Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
• Maintain and develop standards of service delivery. 
• Take part in internal consistency exercises at least quarterly.
• Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
• Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
• Provide technical support and act as consultant to the advisers.
• Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
• Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate. 
• Ensuring that appropriate data protection procedures are in place and are followed by all workers.
• Lead on safeguarding and gender violence issues in accordance with policies.

Other duties and responsibilities

• Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.

Stakeholder Engagement

• Collaborate with management and other departments to align quality standards with organisational goals.
• Engage with external partners and regulators to ensure compliance with industry standards and share best practices.

Reporting and Analysis

• Prepare and present reports on advice quality metrics to management and stakeholders.
• Utilise data to identify trends, risks, and opportunities for improvement.

Confidentiality and safeguarding

• Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
• Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
• Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.

Research and Campaigns

• Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys

Person Specification | What you need to do this job

Essential Criteria 

• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
• Ability to plan and manage projects.
• Commitment to continuing professional development.
• Experience of monitoring and maintaining service delivery against agreed targets.
• Ability to plan and prioritise own time and work and work of others in a pressured environment.
• Experience of analysing information to produce reports.
• Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
• Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
• Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
• Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports. 

Desired Criteria

• Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
• Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
• Experience of supporting change.
• Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
• Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
• Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
• Experience in managing budgets.
• Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
• Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
• Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
• Access to own transport and able to work at any service location in the Bureau’s area of operation as required.

Application Process:

To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.

If you do not complete a full supporting statement in the requested format, your application may be rejected.

Addressing each point of the person specification

This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile.  Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification.  It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities. 

Please provide one example for each requirement.  You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words. 

A useful guide might be S.T.A.R:

• Specific – give a specific example
• Task – briefly describe the task/objective/problem
• Action – tell us what you did
• Results – describe what results were achieved

Please provide recent work examples wherever possible.  However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.

We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.

Interview Process:

The closing date is Friday 2nd May 2025, 6pm

Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.

Our selection process consists of three stages:

• Stage 1 – Telephone Interview:

            Initial interviews will take place via telephone on Thursday 15th May 2025.

• Stage 2 – Formal Interview (In-Person):

            Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview                on Monday 19th May 2025.

• Stage 3 – Practical Activity & Final Q&A:

            Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final                   questions.

Please note that Stages 2 and 3 will take place on the same day.

Do you believe in the power of data to improve people’s lives? Do you want to enable exciting data driven research to take place securely and for the public good? Research Data Scotland needs you!

We have an exciting Maternity Cover opportunity to work in an agile multi-disciplinary project team to support the development of our Researcher Access Service and design content for our web and digital channels. This role works with stakeholders at every level in our organisation and across multiple technical disciplines, as such we are looking to appoint a highly motivated and conscientious individual.   

About the job

The Content Designer will work closely with colleagues across the Digital team to plan, coordinate and lead the development of online content for RDS User Groups. As our services stretch across the Scottish Data eco-system, this will include liaising with suppliers and multiple partners. The role holder will take responsibility for maintaining the accuracy and accessibility of content and using insight from user testing to define and refine information.

You’ll be an important member of our Digital Team and work across the organisation, sharing your expertise with colleagues, as well as independently leading on content delivery activities.

• Plan, co-ordinate and lead the development of online content to provide advice and guidance to RDS’ users (researchers seeking to access secure datasets to conduct research in the public good). 
• Adopt a user-centred approach to content design, employing insight from user testing to define and refine content.
• Take responsibility for ensuring all content remains accurate, up to date, and meets accessibility guidelines. 
• Develop close working relationships with key stakeholders to help define an agreed standard for guidance and training materials.
• Seek opportunities to establish content partnerships with a range of external stakeholders (partner organisations, linked services, education institutions) to co-create digital content and share materials.
• Set, monitor and report on key performance indicators across online platforms using a range of analytics tools.

About you

You are a self-starter, with experience of working with key stakeholders in technical and operational environments. You’ll understand the importance of accuracy and accessibility and maybe have an interest in service design.  You are highly organised and thrive on iterating content from user feedback. You are keen to deliver, with an eye for detail and the pragmatism to understand our context and environment.

• Demonstrable experience of writing for the web and digital channels, with proven ability of creating accessible, user-centred content.
• Proven experience in using data and user feedback to define and refine different types and styles of content.
• Excellent planning skills, ideally with experience of working within an agile, multi-disciplinary team environment.
• Excellent relationship management skills working across and interacting with key stakeholders in technical and operational environments.
• Proficient in a range of relevant software e.g. Microsoft suite, Content management systems.
• Knowledge and/or experience of public sector style and design principles.
• Experience of creating content providing advice and guidance around complex services or process.

As our Head of Philanthropy, you’ll lead and grow our major donor programme, securing six- and seven-figure gifts that fuel transformational change.

What you’ll do:

• Develop and deliver an ambitious philanthropy strategy, driving sustainable income growth.
• Cultivate and steward relationships with major donors, foundations, and networks of high-net-worth individuals.
• Position Practical Action as a thought leader in international development philanthropy, leveraging trends such as impact-based philanthropy and trust-based giving.
• Create high quality donor experiences, from exclusive events to field visits that showcase our life-changing work.

This is a rare opportunity to shape philanthropy at Practical Action and create lasting change. If you’re ready to take major donor fundraising to the next level, we’d love to hear from you!

What you’ll bring:

• A proven track record of securing high-value gifts from major donors, trusts, and foundations.
• Exceptional relationship-building skills and the ability to engage and inspire high-net-worth individuals.
• Strategic thinking with a flair for identifying and unlocking new funding opportunities.
• Passion for international development and a talent for powerful storytelling.

Accountabilities:

Strategic Leadership: Develop and implement an ambitious philanthropy strategy that delivers significant income growth from high-net-worth individuals, trusts, and foundations.

Team Leadership: Lead and develop a small team, fostering a high-performance culture and ensuring fundraising excellence.

Collaboration & Leadership: Work closely with senior stakeholders, including Trustees, the CEO, and global teams, to leverage influence and deepen donor engagement.

Innovation & Future-Proofing: Identify and implement innovative fundraising approaches, including digital philanthropy, giving circles, and social investment models.

Data & Insights: Use CRM and donor analytics to inform strategy, measure impact, and drive data-led decision-making.

Portfolio Development: Expand and diversify our philanthropic network, including engaging global high-net-worth individuals, diaspora philanthropy, and Donor Advised Funds (DAFs).

Major Gift Fundraising: Build and steward a pipeline of major donors, personally cultivating and soliciting six and seven-figure gifts to drive sustainable long-term support.

Engagement & Stewardship: Develop bespoke donor experiences, including high-profile events, personalised communications, and opportunities to see Practical Action’s work firsthand.

Global relationships: Working with country and regional offices, the International Directorate, the Impact & Influence Directorate and Finance, developing processes and proactively working to unblock issues crucial to successful philanthropic growth.

Skills Development: Champion and facilitates the development of skills and capacity among fundraising staff globally in support of the philanthropy strategy.

PERSON PROFILE

Experience, Knowledge and Skills

• We’re looking for an experienced philanthropy professional with a passion for international development and a strong track record of securing major gifts. You will bring:
• Proven expertise in major donor fundraising, with a track record of securing six and seven-figure gifts from high-net-worth individuals and foundations.
• Strategic vision and leadership, with the ability to develop and implement successful multi-year philanthropy strategies.
• Exceptional relationship-building skills, able to engage and inspire senior donors, Trustees, and high-profile stakeholders.
• Creative and entrepreneurial mindset, with experience exploring innovative fundraising models such as impact philanthropy, digital philanthropy, and DAFs.
• Outstanding communication and influencing skills, with the ability to craft compelling cases for support.
• Experience in leading and developing high-performing teams, fostering a culture of ambition, innovation, and collaboration.
• Knowledge of international development and the motivations of philanthropic donors in this space.
• A proactive, results-driven approach, with strong financial acumen and the ability to manage budgets, pipelines, and income targets.
• Cultural Sensitivity with experience of remote working, working with people from diverse backgrounds and working with multiple teams.
• Language Skills: Fluency in English required. Competence or fluency in Spanish, French and/or Arabic, desirable.
• Alignment with our work and commitment to development principles.

Are you a dynamic and motivated marketing professional looking for a meaningful role? A hospice based in North London is seeking a Direct Marketing Officer (Individual Giving and Legacies) to join their passionate Fundraising team.

As Direct Marketing Officer, you will be responsible for developing and delivering multi-channel marketing campaigns aimed at acquiring new Legacy supporters, one-off cash givers, and regular givers. Your work will directly contribute to securing sustainable funding, ensuring the hospice can continue providing exceptional care to patients and their families.

Key Responsibilities:

• Plan and execute effective multi-channel marketing campaigns to attract and retain supporters.
• Collaborate with internal teams and external agencies to create engaging and inspiring campaign messaging.
• Monitor and evaluate campaign performance, using insights to inform future strategies.
• Adopt a ‘retention first’ approach, focusing on building long-term relationships with donors.
• Ensure all fundraising activity complies with relevant regulations and best practices.

About You: We are looking for a creative and driven individual with:

• At least 1 year of experience in Direct Marketing or Legacy Marketing.
• Strong project management skills and the ability to manage multiple campaigns.
• Experience in fundraising, marketing, or donor stewardship.
• Excellent interpersonal and communication skills.
• A passion for making a difference in the community.

You will be joining a super lovely Individual Giving Manager who will be there to support you, but will not step on your toes. The team is small but incredibly friendly and collaborative.

Location: North London / Hybrid (ideally 3-4 days per week in the office) Salary: £31,186 - £34,424

The hiring manager is reviewing applications as they come in, so apply as soon as possible to avoid missing out on this opportunity.

Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

Job Title: Philanthropy Manager

Salary: £40,000 - £42,000

Responsible to:  Head of Fundraising, Ruth Strauss Foundation

Accountable to:Board of the Ruth Strauss Foundation

Hours per week:Monday-Friday 9.00am – 5.00pm

Location:  Hybrid: minimum 2 days a week in London office

Job Purpose:

The Ruth Strauss Foundation has ambitious plans for growth over the next 5-10 years and this new role will be pivotal in driving forward our philanthropic growth. This role will lead the development of our major donor programme, building a portfolio of major donors to become part of a lifelong family of RSF donors. The primary focus will be the acquisition of new major donors while maintaining the retention of existing donors. Developing cases of support and impact reports, this role will create bespoke, tailored communications to major donors based on their needs and motivations to support.

The position involves developing a supporter-centric philanthropic journey which will drive an excellent supporter experience and ensures our major donors enter into a lifelong relationship with RSF. Networking and representing RSF at events will be essential in representing the foundation externally, including leading on hosting major donor events for the charity.

Key relationships:

• Head of Fundraising
• Commercial Sales Lead
• Head of Partnerships
• Head of Mission Services
• Fundraising Advisory Group
• RSF major donors
• External Donor Advised Funds

Key responsibilities:

• Lead on the development of the major donor strategy to generate growth in income and donor numbers
• Manage a portfolio of donors, owning a personal income target, focusing on securing five and six figure gifts and multi-year pledge.
• Deliver RSFs Philanthropy programme, ensuring the programme meets budgeted income and spend
• Lead on major donor acquisition, pipeline development and pitches
• Identify and develop a stewardship matrix for major donors
• Create cases for support aligned with our strategic objectives which gives potential and existing major donors the opportunity to engage with and support RSF in ways that align with their motivation
• Produce impact reports and stewardship materials to inspire prospects
• Develop bespoke supporter journeys for major donors, working with donor advised fund organisations where required.
• Organise and host major donor cultivation and stewardship events
• Utilise audience analysis and sector trends to direct strategy and shape the programme, maximising on opportunities.

Key activities:

• Produce a 3 year programme strategy for Major Donor fundraising, contributing to the ambitious growth strategy for RSF
• Develop cases for support for each of the pillars of RSF’s work
• Work closely with the Mission Services team to produce impact reports to inspire and increase connection with RSF
• Identify matched funders for RSF events and secure pledges of support for this
• Work with the Commercial Sales Lead to steward existing philanthropists and secure new opportunities for engagement and income.
• Produce a pipeline of potential major donors and KPIs to monitor performance of the programme
• Set up donor cultivation meetings with new prospects to pitch RSF and gain future major donors for the charity
• Develop bespoke stewardship and donor cultivation events across the year, leading on the project management and event delivery
• Develop a philanthropic supporter journey which aligns with the overall onward supporter journey for RSF fundraisers, focused on creating a lifelong commitment to the RSF family.
• Introduce new fundraising and marketing collateral to support the strategic growth of the philanthropy programme
• Establish business rules for recording major donor data on Salesforce to ensure that future analysis of the programme is robust and reliable
• Work closely with Donor Advise Fund organisations to grow major donor networks and maximise opportunities for RSF
• Attend networking events and activities to drive new audiences and donors to RSF
• Budget management and delivery metric analysis, ensuring a robust contingency planning process is in place.
• Ensure all philanthropic fundraising activities are compliant with fundraising code of conduct, GDPR and other relevant processes/policies
• Conduct regular sector wide and competitor research to stay ahead of trends and maximise opportunities for RSF

Expertise required

• Exceptional experience of developing and managing a major donor programme, managing high value relationships
• Excellent organisational and administrative skills including budget management, project management and prioritisation
• Excellent relationship management across stakeholders of multiple levels and organisations – utilising interpersonal skills to influence, persuade and negotiate
• Experience of developing plans and budgets, and reporting against financial targets and key performance indicators
• Experience working with CRM systems and project planning tools
• Excellent communication skills – able to utilise data analysis to produce compelling proposals and impact reports, understanding supporter motivations, engaging audiences to generate fundraising growth
• Strong team player and project leadership, ensuring clear and regular communication with the RSF team and stakeholders as appropriate
• Strong relationship management across stakeholders of multiple levels and organisations.
• Innovative thinker who has experience of building successful fundraising campaigns from scratch
• A willingness to adapt and be flexible. There are often new projects, changing priorities, and new processes that you will need to embrace
• Ability to keep calm under pressure and maintain a clear head
• Meticulous attention to detail
• Ability to undertake travel, including overnight stays where necessary

Personal Attributes

• Creative, results-driven, and proactive in approach
• Excellent multi-tasker
• Strong interpersonal skills to build positive relationships with a range of stakeholders

How to apply:

We are committed to being an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We welcome applications that help us in our mission to be a place where you can be yourself and thrive.

Please share your CV and covering letter.

Interviews will be planned as applications come in. The application process may close early.

If you have any queries on this role, please contact us.

We take your privacy very seriously and promise to keep your details safe. Check our Applicant Privacy Policy to find out more.

About the Ruth Strauss Foundation

In early 2018, Ruth Strauss, the wife of Sir Andrew Strauss the former England cricket captain, was diagnosed with an incurable lung cancer that affects non-smokers. Ruth died on December 29th 2018; she was 46 years old and mother to two children, then aged 10 and 13.

In her memory, Sir Andrew has launched The Ruth Strauss Foundation to:

• Provide professional emotional support for families when a child is facing the death of a parent
• Facilitate collaboration and influence research in the fight against non-smoking lung cancers

Department: Insight, Policy, and Communications

Reports to: Senior Head of Policy & Insight

Location: Home-based, with extensive travel across England, Scotland, and Wales

Contract: Full-time, Permanent

Benefits:

• 25 days holiday plus England bank holidays
• Employer pension contribution up to 5%
• Life insurance, critical illness cover & private health benefits
• 37.5-hour workweek

Note: This role requires frequent travel with overnight stays across England, Scotland, and Wales to manage community-based projects.

About British Gas Energy Trust (BGET)

British Gas Energy Trust (BGET) supports individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. This is an exciting opportunity to lead the delivery of a new nationwide energy-debt support programme, providing crucial assistance to those in or at risk of fuel poverty.

We are seeking a dynamic, proactive manager with at least five years of experience in outreach programme management and people management, who can drive engagement, oversee complex projects, and ensure impactful delivery across diverse communities.

Key Responsibilities

Programme Management & Delivery

• Develop and implement a comprehensive nationwide outreach strategy to deliver energy debt support to vulnerable communities.
• Oversee a rolling year-long calendar of weekly community-based money and energy advice events, ensuring smooth execution and maximum impact.
• Manage funded organisations and partners, ensuring they meet their obligations under grant agreements and deliver high-quality services.
• Monitor and evaluate programme performance, using data analysis and impact reporting to refine strategies and enhance future outreach efforts.
• Provide monthly, quarterly, and annual performance reports to senior leadership, highlighting key outcomes and insights
• Work closely with local charity partners, community groups, and British Gas advisors to facilitate events and outreach activities.

Stakeholder & Community Engagement

• Build and maintain strong relationships with local communities, organisations, and leaders, fostering collaboration and expanding outreach efforts.
• Advocate for BGET’s mission in public forums, policy discussions, and stakeholder meetings, influencing positive change.
• Foster strong working relationships with British Gas senior leaders, teams and volunteers, aligning outreach efforts with corporate social responsibility initiatives.

Team Leadership & Budget Management

• Lead and manage the Outreach Team, providing guidance, training, and support to ensure high performance and alignment with BGET’s values.
• Oversee the budget for outreach activities, ensuring efficient resource allocation and financial accountability.

Communications & Marketing Support

• Support the development of marketing materials and communication campaigns to engage diverse audiences effectively.
• Contribute to the design of promotional content, ensuring messaging aligns with BGET’s strategic goals and outreach objectives.

Person Specification

Essential Skills & Experience:

• Proven experience in grant and project management, including grant programme design and the use of project management software.
• Strong data analysis and reporting skills, with the ability to interpret trends and translate complex data into actionable insights.
• Excellent written and verbal communication skills, with the ability to engage a wide range of stakeholders confidently.
• Highly experienced in stakeholder engagement and relationship management, with an empathetic approach to diverse perspectives.
• Strong proficiency in Office 365 (Excel, PowerPoint, Teams), grant management systems, data management, and project management tools.
• Exceptional time management, attention to detail, and organisational skills, ensuring deadlines are met in a fast-paced environment.
• Self-motivated and proactive, with the ability to work independently while contributing to a small, dynamic team.
• Adaptable and flexible in response to changing circumstances, able to reprioritise as required.
• Willingness to travel extensively and occasionally work outside standard office hours to support events.

Desirable:

• Experience managing outreach programmes within the energy or charitable sectors.

This role is an opportunity to make a real difference in communities across the UK, leading a programme that delivers tangible support to those who need it most. If you are passionate about tackling fuel poverty and have the skills to drive a high-impact outreach initiative, we encourage you to apply.

Please note that we are not able to offer sponsorship for this role.

We may close the advert early if we feel we have the right selection of candidates, so please dont delay in submitting your application.

Ivy Rock Partners is proud to be supporting King’s College London in the recruitment of a new Deputy Director, Management Accounts and Reporting.

King’s College London is at the forefront of education, research, and societal impact. As we continue to grow and expand, our Finance team is undergoing an exciting transformation to support the university’s strategic ambitions. With a turnover approaching £1.5 billion, we are modernising our financial operations, enhancing our capabilities, supporting King’s to grow sustainably and fostering a culture of excellence to meet the demands of a rapidly changing landscape.

This is an exciting time to be part of King’s Finance. Our finance development programme focuses on delivering innovative solutions, improving processes, and enhancing a high performing, forward-thinking finance function. We are expanding Financial Strategy, Planning & Performance with dynamic, talented individuals in new areas of work who will contribute to this journey, helping us ensure the university’s financial sustainability while driving value for money.

The Deputy Director, Management Accounts and Reporting, is part of the FP&A function management team, and will provide leadership to transform King’s College London’s financial reporting outputs and accessibility, ensuring it meets the needs of the university’s strategic and operational priorities. Reporting to the Director of Financial Planning & Analysis, this role will lead a team to deliver timely, accurate, and insightful management accounting and reporting, underpinned by robust governance, innovative tools, and efficient processes. This will include the use of data integration tools such as Power BI. The Deputy Director will play a central role in redesigning and delivering on King’s financial management reporting framework, leveraging systems such as Power BI and Agresso, and enhancing the reporting structures to align with the scale and nature of the university’s activities (including review/adjustments to the Chart of Management Accounts). The role will ensure that reporting outputs provide actionable insights, drive compliance with financial policies, and empower budget holders with accessible, quality-assured data, thereby also enabling the business partnering function to refocus. This role is pivotal in building a culture of accountability, consistency, and efficiency across the university’s financial management practices.

Key responsibilities

Strategic Reporting Framework

• Lead the design, implementation and operation of a new management reporting framework that aligns with King’s strategic and operational goals.
• Lead the development of a suite of consistent, quality-assured monthly and quarterly reporting products, accessible to stakeholders including through user friendly interfaces such as Power BI.
• Collaborate with Finance Business Partners to ensure reporting outputs align with the needs of faculties, directorates, and other key areas of activity. Process and Efficiency Improvements
• Identify and take forward opportunities for automation and process efficiency in month-end accounting, including goods received not invoiced (GRNI) recognition and other ledger adjustments.
• Lead the implementation of a refreshed Chart of Accounts, ensuring the income and expenditure (I&E) management reporting structure reflects the university’s key activities.
• Review the utilisation of financial systems, ensuring consistency, efficiency, and value in management reporting activities.
• Develop a month-end timetable, working with relevant teams to enhance the reporting cycle, facilitating meaningful, risk-based financial reviews. Governance and Compliance
• Monitor financial management activities across faculties and directorates, ensuring consistency and adherence to standards.
• Develop and manage a financial controls framework, providing assurance over the accuracy and reliability of management reporting.
• Working with the Finance Business Partnering function, support the transition to new financial management practices, including in the roll-out of updated policies and training for budget holders. Team Leadership and Development
• Lead the central management accounting team, ensuring they are empowered, motivated, and effectively aligned with the department’s vision and goals.
• Provide professional development opportunities for team members, fostering a high performing, collaborative culture.
• Build strong links with other finance teams, ensuring alignment and integration across the Financial Strategy, Planning, and Performance service.

Stakeholder Engagement and Insight Delivery

• Act as a key advisor to senior leaders, providing insights on financial performance, risks, and opportunities.
• Build relationships with budget holders, ensuring they have access to meaningful, actionable financial information.
• Collaborate with IT and Finance Systems teams to enhance data quality, reporting tools, and user interfaces.

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.

Our expectations

There are a number of duties and responsibilities that we ask all employees to be familiar with and adhere to. We ask that the successful candidate:

• Positively contributes to an environment at King’s that truly represents Our Principles in Action and where every individual feels safe, secure and supported.
• Always complies with the requirements of health and safety regulations to ensure their own wellbeing and that of their colleagues.
• Has an understanding of sustainability, including its impact on the University and the work we do, and engages in sustainable practices in the workplace.
• Ensures they are working in a safe environment, where they comply with our Health and Safety regulations and ensure confidentiality, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
• Complies with King’s protocols on the appropriate use of telephone, email and internet facilities

If you would like more information about the role, please contact Phil Southern for a confidential discussion.

Hybrid / London (minimum 1 day a week in the office)

Closing date: 9 a.m. Tuesday 22nd April

The Association of Commonwealth Universities, a 400-strong global network working together to strengthen higher education across the Commonwealth, is seeking a new Head of Philanthropy to drive their fundraising strategy.

As the world’s first and oldest international university network, the Association of Commonwealth Universities (ACU) has been bringing universities together from across the Commonwealth for more than 100 years. Our network currently encompasses over 400 universities in more than 40 countries.

In this newly created role, the Head of Philanthropy will develop and implement a philanthropic fundraising strategy for the ACU. In the longer term, we wish to continue building the existing endowment for the Queen Elizabeth Commonwealth Scholarships and develop new programmes to support our strategy, including our ground-breaking initiative, the King’s Commonwealth Fellowship Programme (KCFP). You’ll play a key role in our journey as we develop this unique and compelling new initiative, inspired by His Majesty The King, to strengthen the climate resilience of Commonwealth Small Island Developing States (SIDS).

This is an exciting opportunity to play a leadership role in developing a high-performing philanthropy function that will deliver income targets and further our mission of creating opportunities for individuals and strengthening universities.

You will work with high-calibre staff and volunteers, helping to drive and implement a major gift programme and undertake active fundraising. Working with the CEO and Director of External Affairs, you will cultivate and steward transformational relationships with high-net-worth individuals, trusts and foundations while overseeing the management and nurturing of a small fundraising team.

Who we are looking for

We are looking for a proactive, senior major donor fundraiser who is comfortable at all levels of philanthropic cultivation, from prospecting and building a strong pipeline to building relationships and securing gifts from high-net-worth individuals and ultra-high-net-worth individuals.

Due diligence is critical to this role, so understanding and experience within this is key.

Person Specification:

• Direct experience of donor engagement and stewardship, including reporting.

• Direct experience, or a demonstrably clear understanding of fundraising ethics and gift acceptance.

• A leadership style that combines strategic vision and oversight with personal involvement and close attention to detail.

• A natural flair for building confidence among senior volunteers and colleagues.

• The ability, confidence and diplomatic awareness to work with senior stakeholders.

• Line management experience.

To Apply 

For further information about the role or to arrange a confidential discussion, please contact our advising consultants at Peridot Partners via the apply button. 

Closing date: 9 a.m. Tuesday 22nd April. 

Join Us in Creating a Legacy of Extraordinary Sporting Moments!

Sport Finance Manager
Location: London, Loughborough, or Manchester
Salary: £62,000
Hybrid Working: 1 day per week in the office in the closest office

Are you a qualified accountant with a passion for sport and a commitment to excellence? Do you thrive in a fast-paced environment where your financial expertise can make a real difference? If so, we want to hear from you!

At UK Sport, our mission is to create the greatest decade of extraordinary sporting moments—reaching, inspiring, and uniting the nation. Our values—Pride & Passion, Commitment to Excellence, Working Together, and Openness & Integrity—are at the heart of everything we do.

As our Sport Finance Manager, you will lead the Sport Finance team, overseeing the financial monitoring and assurance of grants to UK Sport’s World Class Programmes and Partners. Your expertise will ensure compliance, drive financial insights, and support investment decisions, ultimately contributing to the success of elite sport in the UK.

Key Responsibilities:

• Manage the team, systems and processes for the financial monitoring arrangements for grant recipients, ensuring compliance and optimal use of funding.
• Collaborate with key stakeholders, including National Governing Bodies (NGBs) and Performance Advisors, to ensure financial best practices are upheld.
• Manage the Sport Investment budget and ensure alignment of grant funding agreements with UK Sport’s internal records.
• Provide financial insight and analysis to support investment decisions and reviews.
• Oversee the end-to-end payment process, ensuring strong internal controls.
• Champion the responsible use of public funds, conducting enquiries and escalating issues where necessary.
• Lead and develop a team of two Sport Accountants, fostering professional growth and excellence.
• Respond to information requests from DCMS and auditors.

What We’re Looking For:
Essential:

• Fully qualified accountant (ACA, ACCA, CIMA or equivalent).
• Experience in managing financial processes with impeccable attention to detail.
• Strong relationship management skills, building trust and credibility with stakeholders.
• Ability to challenge and hold others accountable to financial management standards.
• Forward-thinking mindset with a drive to improve systems and processes.
• Proficiency in Excel with a willingness to learn Power BI.

Desirable:

• Experience in Public Sector compliance, including Functional Standards and Managing Public Money.
• Experience in grants management.

This is more than just a finance role—it’s an opportunity to contribute to the success of the UK’s elite sporting landscape. If you’re ready to make a real impact and be part of a high-performing, passionate team, apply today!

Join us and be part of something extraordinary.

Ivy Rock Partners is delighted to support King’s College London in recruiting a Finance Business Partner to join their Finance Business Partnering Team working with the Faculty of Natural, Mathematical & Engineering Sciences (NMES)

About King’s College London

King’s College London is one of the world’s leading universities, known for its rich history, academic excellence, and commitment to driving positive change through education and research. The Finance Business Partnering Team plays a crucial role in ensuring financial sustainability across the university’s faculties and directorates, supporting key decision-making and strategic planning.

The Role

As a Finance Business Partner, you will be a trusted advisor to the Faculty of Natural, Mathematical & Engineering Sciences (NMES), ensuring robust financial management and strategic insight. Reporting to a Senior Finance Business Partner, you will:

• Partner with stakeholders across faculties to drive financial decision-making and achieve financial targets.
• Deliver high-quality financial analysis and strategic recommendations.
• Support budgeting and forecasting processes, ensuring financial integrity.
• Provide insightful reporting to senior stakeholders, enabling them to make informed decisions.
• Identify financial risks and opportunities and advise on effective financial management strategies.
• Support business cases and financial modelling for new initiatives.

About You

We are looking for an enthusiastic and proactive finance professional who thrives in a collaborative environment. The ideal candidate will have:

• A professional accounting qualification (CIMA, ACCA, ACA, CIPFA) or be exam-qualified.
• Strong experience in management accounting, budgeting, and financial reporting.
• Excellent analytical skills with the ability to communicate complex financial concepts to non-financial stakeholders.
• The ability to work independently, manage deadlines, and provide actionable insights.
• A commitment to continuous improvement and innovation in financial processes.
• Experience in the higher education sector (desirable but not essential).

Why Join King’s?

• Be part of a world-renowned university at a time of financial transformation
• Work in a collaborative, high-performing finance team
• Hybrid working – two days in Central London, three days remote
• Competitive salary, 30 days annual leave, and excellent pension contributions
• Career development opportunities within a forward-thinking finance function

If you are a finance professional eager to take the next step in your career within a renowned institution, please get in contact with Megan Hunter for a confidential conversation.

We are working with an international development charity who are looking for an Interim Senior Trusts and Foundations Manager to join their team for an initial three-month contract, with the possibility of extension.

This is a vital role focused on maintaining and developing high-value partnerships with Trusts and Foundations. The successful candidate will be responsible for:

• Developing a robust pipeline of 6-7 figure funding opportunities.
• Leading in partnership scoping and proposal development.t
• Providing valuable market insights and strategic advice.
• Managing existing donor relationships and ensuring strict compliance.
• Crafting tailored engagement strategies aligned with donor priorities.
• Supporting senior stakeholders in effective donor management.
• Contributing to strategic development and performance tracking.
• Maintaining accurate donor records and actively contributing to team activities.

Key Requirements:

• Significant and demonstrable experience in high-value (6-7 figure) trusts and foundations fundraising.
• A proven track record in effective pipeline management and successful proposal writing.
• Experience in managing relationships with high-level stakeholders.
• A strong understanding of global development issues. 
• Excellent communication, organisational, and strategic thinking skills.
• Experience line managing staff.
• Ability to work effectively in a fast paced environment.

What’s on Offer:

• A salary of £55,000-£60,000 on a day rate (Inside IR35) 
• An immediate start
• A hybrid working pattern
• An initial 3 month contract 

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Role Overview:
The Talent Set is partnering with a fantastic charity who is seeking a dynamic and creative Social Media Officer to join their team on a temporary maternity cover contract (up to 12 months).

This is an exciting opportunity to contribute to a leading charity’s mission by enhancing their social media presence and engagement. You will play a key role in communicating their work, growing their reach, and ensuring their message resonates with key audiences.

Key Responsibilities:

• Manage and develop social media channels, overseeing both paid and organic campaigns to increase engagement and brand awareness.
• Create compelling and high-quality content, ensuring consistency in tone, messaging, and brand identity across platforms.
• Work collaboratively with internal teams to share impactful stories and promote key initiatives.
• Monitor social media trends, analyse performance metrics, and provide insights to enhance strategy and effectiveness.
• Engage with online communities, responding to queries and fostering meaningful interactions.
• Support the wider communications and marketing team with digital campaigns and other promotional activities.

Person Specification:

• Proven experience in social media management, with a track record of successfully running campaigns across multiple platforms.
• Strong writing and creative skills, with impeccable attention to detail.
• Ability to build and maintain relationships with internal teams and external stakeholders.
• A proactive and enthusiastic team player, with the ability to work independently and manage multiple priorities.
• Experience in the charity or healthcare sector is desirable but not essential.

What’s on Offer:

• This is a hybrid role, with just 2-days per-week based in Hampshire (remote options available).
• A salary of £28,000 per annum for the successful candidate.
• Additional benefits such as flexible working, employee assistance program, retail discounts, and more.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

We aim to get back to all successful candidate within 48 working hours.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We’re seeking an Individual Giving Manager to join our Fundraising team. In this role you will lead on regular giving, appeals, major donors, legacies and the development of our lottery product.

Together with our Marketing and Communications team you’ll develop and implement a portfolio of inspiring campaigns and appeals that connect with our existing supporters, as well driving the acquisition of new supporters particularly through regular giving. You’ll also collaborate with colleagues to shape, refine, and execute our fundraising strategy.  

You will have a good understanding and knowledge of growing individual income streams, combined with a natural ability to collaborate across teams and enjoy creating new and exciting fundraising appeals and campaigns. Most importantly you must have a passion for fundraising and the ambition to grow income and increase donor recruitment and retention.

35 hours per week
£37,000 per year
Hybrid, King Cross, London

We are looking for an experienced Prospect Research Manager to join the Strategic Relationships and Philanthropy team. You will provide exceptional prospect research support and maximise fundraiser portfolios to drive income growth which will help create a world without barriers for blind and partially sighted people.

What you'll be doing:

In this role, you'll work closely with the Senior Manager Prospect Research to effectively implement the pipeline management strategy. You'll ensure prospect and donor portfolios are properly qualified, dynamic and allocated appropriately. You'll be responsible for delivering a high-quality research service and you'll take a leading role in managing some of the research projects, such as sector work, network mapping, due diligence and prospect identification.

What you'll need to succeed in this role:

This role will suit someone with an eye for detail, strong interpersonal and communication skills, who is proactive and comfortable providing insight and sharing new ideas and best practice.

You will have:

· Significant experience of delivering high standards of prospect research within a fundraising context, including proactively identifying prospects from a variety of sources.

· Experience in contributing to and leading portfolio discussions with fundraisers.

· Proven experience of developing strong and positive working relationships across an organisation

· Knowledge of current affairs and the external environment.

· Developed and implemented processes, including compliance and data protection

· Experience of using databases and producing data-driven management information reports
If you're an experienced prospect researcher looking to develop your skills further into pipeline development, either in a fundraising environment or in another sector where the essential skills are transferable, then we'd love to hear from you.

What We Offer: RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family-friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our Benefits of Working at RNIB page.

How to Apply: If you'd like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.