Information Records Manager Jobs

Do you feel motivated to help victims of stalking?

Do you want to shape the future of our response to stalking and personal safety?

Do you have resilience and flexibility, to meet the demands this role brings, and enjoy working in a sharing and learning environment?

If yes, then read on.

ABOUT SUZY LAMPLUGH TRUST:

This post represents an opportunity for the right candidate to join the UK’s founding personal safety charity and leading authority on stalking.

The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name and continues to be a pioneer in reducing the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment – through education, campaigning and support.

You will be working for a growing charity that delivers high value impact to those we train, those we educate, those we support and to the general public through our campaigning and policy work. Our Stalking Helpline offers support and advice to thousands of victims of stalking every year, while our bespoke advocacy teams work closely with partners and stakeholders across the Violence Against Women and Girls’ (VAWG) sector, the criminal justice system, and both statutory and non-statutory services to ensure our clients can live a live free from abuse and fear.

We are an organisation that has:

• been responsible for training over one million lone and frontline workers across all sectors in personal safety;
• campaigned heavily and played a pivotal role in driving changes in the law to better protect people across the UK; and
• supported over 75,000 victims and survivors of stalking since the inception of our National Stalking Helpline and stalking advocacy service.

ABOUT THE ROLE:

This role is about making a difference, supporting the most vulnerable, standing up against what is wrong, driving systemic change, and holding decision makers to account. We work hard so our beneficiaries sleep better at night, so families can reunite at the end of the working day, and so that victims of harassment and stalking are given the chance to regain control of their situations.

• As Director of Finance, HR and Governance, you will lead, continually improve and be held accountable for the Trust’s financial performance.   
• You will have overall responsibility for HR and core areas of organisational support including IT, GDPR, and office administration.  
• You will be a pivotal member of the Executive Team, providing strategic leadership in developing and managing Finance, HR and Governance.  
• You will contribute to the implementation and delivery of the Trust’s strategy to secure long-term financial health and growth, enabling us to achieve our vision and mission.

Please read the attached Job Description and Person Specification for full details.

As an Equal Opportunities employer, the Trust strives to maintain a diverse and inclusive culture representative of the communities we seek to support.

WHAT WE OFFER IN RETURN:

In return for our staff’s commitment and dedication, we offer a range of benefits, including:

• Hybrid working (minimum 40% in the office)
• Flexitime Policy
• 28 days annual leave (which increases after 3 and 5 years to a maximum of 33 days pro rata) + public holiday
• Special leave for life events, such as 1 day off for moving house and a paid day off for your birthday
• Pension scheme with 5% employer contribution
• Health & Wellbeing App with access to advice, counselling, support and a wide range of discounts
• Occupational Sick Pay (which increases after 3 years)
• Cycle to Work scheme (cycle racks on site)
• Interest-free travel loan for annual season ticket
• Regular all-staff off-site meetings and events

The Powell Family Foundation (TPFF) provides grants to support children and young people who are vision impaired. We are a small charity but well-resourced and very passionate about improving the lives of children and young people who live with a vision impairment.

We award grants to both individuals and charitable organisations to help improve children and young people’s emotional and physical wellbeing, increase their knowledge and skills, promote their independence and enjoy a safe, active and fulfilled life. 

The Grants Officer is a new role and you will be joining TPFF at an exciting time as we develop and build on a highly successful first year.

The Grants Officer will be involved throughout the grant process from initial enquiry, to supporting people with the application process, to assessing the applications, monitoring and reporting. This new role will be key to the success of TPFF’s grant programme.

An exciting opportunity has arisen for an enthusiastic, motivated individual, who has a flexible attitude to lead on our translation service within the Fund.

The Fund is a truly bilingual organisation. Our principle is to treat the Welsh and English languages equally by offering a bilingual service to our customers and grant holders on a day-to-day basis.

You will work independently alongside numerous teams to ensure an effective and accurate translation service for the whole organisation.  You will ensure that all our online and off-line materials, including new web pages, publications and corporate initiatives, are translated in accordance with agreed deadlines.

You will work closely with our Welsh Language Officer to ensure that the Fund fulfils its statutory legal requirements to comply with the Welsh Language Standards under the Welsh Language (Wales) Measure 2011.

The ability to speak and write in Welsh fluently and confidently is essential for this post.

Interview date: Wednesday 14th August

Location: Hybrid, Cardiff and/or Newtown offices

We have a hybrid approach to working and this role can be based in Cardiff or Newtown, along with homeworking.

On application, please align your supporting statement to the criteria below

Essential Criteria

• A degree/or equivalent in Welsh or a degree/or equivalent completed through the medium of Welsh
• Experience of working as a translator working accurately to tight deadlines
• Fluency in oral and written Welsh
• Ability to proof-read documents to a high standard of accuracy in both Welsh and English

Desirable Criteria

• Ability to co-ordinate systems and processes and develop effective working relationships to enable collaboration across the Fund
• A strong understanding of the importance of a bilingual brand across the communications mix
• Membership of the Association of Welsh Translators and Interpreters or a willingness to work towards this aim
• Awareness of the background and objectives of the current Welsh language requirements in terms of Legislation, Frameworks and Standards

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Do you have experience working with families and children aged 0-13, a good understanding of the needs of vulnerable families and a relevant vocational or academic qualification?

Welcare is recruiting an experienced Family Support Worker to deliver a broad-based preventative support service for families with children up to the age of 13 in partnership with schools, churches, the local authority and other agencies, in the London boroughs of Bromley and Greenwich.

You will be delivering practical and emotional support to enhance the life chances of children who have experienced domestic abuse and social isolation through one-to-one support and group work programmes.  The post requires working with families in person and online remote working.  The office base is in Community House, Bromley.

General Duties:

1. To promote the programmes of work and manage the external and internal referral process including the assessment of need, risk and safeguarding concerns.

2. Hold a caseload of 4 families delivering “whole family” or targeted interventions.

3. Lead and facilitate community group work programmes including 6 #CapeAbility in Schools programme which aims to build resilience and self-esteem for children in key stage 2.

4. Lead and facilitate groupwork programmes for parents such Strengthening Families Strengthening Communities and Child Overcoming Domestic Abuse.

5. Safeguard the welfare of children, young people, and vulnerable adults you work with directly and take appropriate action if escalation is needed.

6. To provide practical and emotional support to families or advocacy and signposting to specialist and universal services where appropriate.

7. Ensuring that the voices and views of children and young people are sought, heard and represented appropriately.

8. Attend designated meetings with multi-agency professionals and act as lead professional where appropriate to support the Team Around the Child/Family or Early Help Assessment (EHA).

Please see attachment for further responsibilities 

Join Demelza's Events Team and be a part of our bespoke and challenge events, from Bubble Rush to London Marathon and our Demelza to Demelza cycling challenge, there are a variety of events to get involved in. 

We are looking for someone with events experience, ideally within a fundraising setting, with good organisation skills and attention to detail. This role will help support many fundraisers who are taking on their own challenge to raise funds for Demelza as well as organising some of our bespoke events.

Position type: Full time, Permanent (flexible working would be considered)  

Responsible to: Corporate Partnerships Manager                    

Location: ShelterBox HQ, Truro, Cornwall (Hybrid, mix of office and home working) or remote working (UK only) regular travel to London and occasional travel within the UK, including to Truro office (if remote) will be required.

Role Purpose:
This is a new, diverse and dynamic role within ShelterBox’s high-performing Philanthropy & Partnerships Team, working closely with the Corporate Partnerships Manager on a growing corporate partnerships portfolio. You will be integral to strengthening and growing relationships with corporate partners, driving the expansion of both the number of corporate partners, and the diversity of those partnerships beyond traditional models of financial support.

The successful candidate will support the Corporate Partnerships Manager to identify and build new corporate relationships, and steward existing partnerships, taking responsibility for a portfolio of your own mid-level partners and ensuring that all our partners are valued, engaged and inspired to continue supporting ShelterBox’s life-saving work.

This role will also be crucial in driving forward a diverse range of strategic corporate partnerships, looking at skill-sharing, resource-sharing, and strategic business advice at both a national and international scale.

Who are we looking for?
We are looking for a creative, collaborative and forward-thinking individual with strong writing, organisation, and partnership-building skills. Ideally you will have some experience in a corporate partnership role, although this is not an essential requirement. This position is for someone who can excel in a varied role, forming partnerships involving stakeholders across ShelterBox’s international staff and our partners in the private sector. It is an excellent opportunity for someone looking to work in third sector-private sector partnerships, solicitation and stewardship, whilst working at an ambitious disaster relief organisation.

Duties will include but not be limited to:

• Ensuring ShelterBox’s private sector supporters receive high-quality account management, managing a portfolio of your own small to mid-size organisations.
• Supporting with the unique engagement products ShelterBox has developed for corporate partners (such as our training offering, presentations, business strategy, supporting company events.). Within this, you may be expected to help deliver elements of our training, liaising with our experienced Learning & Development team to organise and ensure successful delivery of our varied offering.
• Work collaboratively to produce high-quality bespoke reporting to demonstrate the impact of support from corporate partners.
• Develop a strong understanding of ShelterBox’s corporate partners and their motivations in order to develop and deliver new and powerful ways to bring high-value supporters closer to ShelterBox’s work.
• Build strong internal networks, particularly with ShelterBox’s International Programmes Department and Brand & Content team, to develop a range of compelling assets and materials to showcase our work and engage and inspire our corporate partners.
• Support the Corporate Partnerships Manager to deliver a calendar of engaging and emotive communications for our corporate partners, connecting them with ShelterBox’s work.
• Support on the administrative tasks to keep track of our communications with corporate partners.
• Driving the progression of innovative partnerships that involve skill and/or resource-sharing by connecting the right teams within ShelterBox with the experts at our corporate partners, acting as the convener for strategic projects.
• Support with the delivery of Philanthropy & Partnerships stewardship and cultivation events.
• Support with preparations for and delivery of emergency fundraising activity in response to major disasters.

• Drive forward activities to deliver a thriving corporate partnership funding pipeline, including prospect research, prioritisation and network mapping.
• Keep abreast of sector trends and attend conferences and company events to build on existing relationships/develop new opportunities.

Our Brand and Marketing team are looking for a strategic and technical expert to develop and lead our integrated social media and digital strategy to improve engagement as our Social Media and Digital Marketing Lead.

You will help streamline our social media planning, community management and reporting, championing best practice across the department, and apply deep understanding and technical know-how to elevate The Trust’s pay-per-click and SEO activity to support brand, fundraising and youth recruitment priorities.

The role is ideal if you have project and campaign management skills; adept at building senior stakeholder relationships to secure buy-in and manage expectations; are comfortable using performance reports and trends data to influence decisions; and agile to leverage reactive social and digital opportunities to advance The Trust’s goals.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Social Media & Digital Marketing Leads? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Social Media & Digital Marketing Leads! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network). 

Safeguarding 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

Fixed term contract for 12 months, 35 hours per week
London

Are you eager to support a team to deliver an efficient customer focussed service?

The Retired Ministers Housing Society (RMHS) exists to assist retired and retiring ministers to meet their housing needs during retirement, aiming to provide appropriate housing suitable for long-term occupation. We maintain around 300 properties tenanted by retired ministers, arranging inspections and repairs.

In this role you will be responsible for the daily coordination of repairs and maintenance activities. You will be the central point of contact for our elderly residents, liaising with surveyors to ensure our programme of works and cyclical compliance checks are followed through and carried out promptly.

You are educated to A level standard, or equivalent experience, have excellent administration and ITC skills and are highly organised. You also possess good communication skills and can problem solve, dealing with issues in a calm and sensitive manner. Experience of repairs and maintenance in a housing environment would be a distinct advantage.

We can offer you a flexible and friendly work environment in a small team; hybrid working from Church House in London and from home is possible.

If you are interested in working for us and can meet the above requirements, please contact us/see our website for an application form (noting that we do not accept CVs).

Closing date for applications: 12 noon, Friday 2 August 2024   
Interview dates:  Friday 16 August 2024

This role is to deliver a co designed menu of support, in collaboration with The National Autistic Society, Surrey and Borders Partnership NHS Trust, and Barnardo’s. The practitioner will provide impactful, school-based support to parents and carers of children and young people, and offer consultancy, professional training and advice to school staff, school-based needs teams and system wide partners. The aim is to improve the knowledge and confidence of those supporting children, young people and their families with additional and potentially neurodivergent needs, at an early stage. 

The role will predominantly involve working within the organisations focus areas within Surrey (Waverley, Surrey Heath and Runnymede), but at times will require travel across Surrey, so access to a car is essential. 

Responsibilities  

• ·To actively encourage and facilitate collaborative ways of working with all stakeholders. 
• To be proactive in terms of outreach to enable all parents to access the service, especially those  families who may be deemed as hard to reach. 
• To be able to manage own diary and ensure effective use of time across the variety of tasks within the role. 
• To be responsible for contacting and arranging all consultations and training sessions, carrying out corresponding administrative tasks with all stakeholders 
• To work collaboratively with schools and to support them in identifying training needs. 
• ·Providing case-based consultations to schools and professionals within Cluster teams. 
• ·To attend fortnightly cluster meetings. 
• ·Where possible, to involve children, young people and their parents/carers in the co-production of programmes, activities and services. 
• To deliver a place-based programme of support to parents and carers in schools, within the clusters in which you are based. 
• To achieve contractual targets and use agreed systems for outcomes and reporting. 
• Adhere to school and organisation safeguarding processes. 
• To deliver online and in person training to partnership colleagues. 
• To contribute to the creation and maintenance of a database system within the cluster teams in which you are based. 
• To record and collect data with various tools and use this to evaluate the effectiveness of services. 
• To keep accurate records of individual engagement, evidence of change and celebrate progress with children and young people. 
• To provide, record and report the appropriate data to ensure support programmes can be accurately monitored and evaluated. 
• To provide written case studies as evidence of the effectiveness of individual interventions. 
• To work as part of a team and attend team meetings, training events and participate fully in one to one, peer and group supervision. 
• To work co-operatively and under the management of The Eikon Charity staff to ensure the highest quality of delivery and support. 
•  To work within Eikon’s internal policies, safeguarding and data protection regulations 
• To assist with the development and progression of the service by adhering to all communication requests and assisting with peer progression development when requested through case supervision. 
• To be responsible for equipment/resources linked to service delivery. 
• To promote, monitor and maintain health safety and security in the working environment 

Who we are:

As an award-winning charity, KEEN exists because children and adults with disabilities and additional needs are still not fully included in their communities, and this has to change! We create our own inclusive programme of sessions and projects for our children and adults to support and empower their development, assisted by our enthusiastic, friendly and active volunteer team, support other organisations to make their own provision open to all, and campaign more widely for a fairer inclusive society.

The Role:

Our Project Coordinator for In-Person activities in Oxford is a key leadership role at the heart of our sociable and fun team. You will coordinate all aspects of our inspiring and unique in-person session programme with six sessions a week spanning gardening to sports, recruit and support our exceptional volunteers, and be the primary contact for them and our community. 

Each day as the KEEN Coordinator is very different. In one day, you might be a guest speaker in a local school or business, then running a Zig-Zag dinosaur themed crafts session for our under 10’s, before training new volunteers in adaptations they could use in our young adult’s drama session. On another day you might be in meetings with the local authority about enhancing inclusivity, finalising a KEEN fundraising application and then attending a volunteer social in the evening.

If those sounds like worthwhile days that you could see yourself making the most of: you could be our new Programme Coordinator. 

Download our candidate application pack for the detailed job specification, additional information on our session programmes and guidance on making a successful application. To discuss the role further, request an informal phone call with one of our Trustee team.

To Apply

• To apply, press the 'Quick Apply button' and attach a CV and a cover letter (no more than one page each) detailing how you meet the position requirements or situations in which you have demonstrated some of the listed qualities.
• Please also state your availability for interview (dates and time blocks) during the week of the 29th of July – 11th August.
• Applications will be reviewed on a rolling basis and those on a shortlist invited to a first interview in the period between the 29th of July – 11th August, with assessment also including a practical task. The successful candidate will be subject to a full DBS check before any appointment is confirmed.

Accessibility

Can we make any accessibility adaptations that would help you to complete this application? We are happy to provide recruitment materials in large print, audio and other formats, to accept applications in other formats, and to make adjustments throughout the interview process. Please get in touch with us via email or message to discuss any ways we can assist you.

KEEN is a Disability Confident Employer (Registration Number DCS043173) and is committed to offering an interview to all applicants with disabilities who meet the essential criteria for the job role where possible. When submitting your application, please select 'Yes' to the question on the application form asking 'Do you wish to be considered under the Disability Confident Employers Guaranteed Interview Scheme'.

Modern Art Oxford’s Finance Assistant provides essential day-to-day support to the Deputy Director in the administration of the organisation's finances.

Finance Assistant
Salary: £26,000 Per Annum (Pro Rata £20,800)
Tenure: Permanent
Hours: 4 days per week
Location: Oxford, OX1 1BP

The Finance Assistant works with the Deputy Director to provide comprehensive financial support to the organisation. Working closely with all members of the team, the Finance Assistant is responsible for maintaining financial records and systems, communicating effectively at all levels and demonstrating excellent attention to detail and the highest professional standards.

Principal Responsibilities

To provide administrative support to the Deputy Director and Senior Finance Officer in the financial, accounting for Modern Art Oxford.

Specific Duties (Accounting)

• Process purchase ledger invoices
• Process Purchase ledger payments on Xero
• Ensuring procedures are adhered to, and suppliers are paid promptly
• Respond to budget-holder and supplier queries.
• Process the shop and Cafe weekly sales to Xero and reconciling cash receipts
• Reconciling monthly business credit card bills, ensuring expenditure is correctly allocated.
• Monitor the finance and payroll email boxes and respond in a timely manner
• Empty, count (with witness) and bank donation boxes at least monthly.
• Fulfill any other duties reasonably requested by the Deputy Director.
• Assist with data entry onto excel spreadsheets as required
• Monitor petty cash and ensure floats for the cafe and shop are topped up weekly

Person Specification

• Recognised accounting qualification or working towards one (AAT)
• Experience of using Xero or similar accounting software
• Strong excel spreadsheet skills
• Excellent numeracy and literacy skills, with attention to detail
• Good understanding of financial controls within an organisation
• The utmost discretion and sensitivity when dealing with confidential information.

Benefits

• 25 days annual leave plus eight public bank holidays.
• Employees are entitled to up to a 25% discount in Modern Art Oxford Shop and Café.
• Employee Assistance Programme through Gemelli.
• Cycle and Home & Tech schemes available via BHN extras.
• An auto-enrolment pension scheme is in place with Legal & General. Under pension auto enrolment legislation, the employee will pay 5% (before tax relief) and the employer will pay 3% of qualifying earnings to the Legal and General plan.

Applications must be received by 9:00am, Monday 19th August 2024.
Initial Interviews planned for the week commencing 29th August 2024

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Notes

Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.

Modern Art Oxford welcomes more than 100,000 visitors each year with 10,000 attendances in creative learning and participation activities. The organisation’s digital content reaches 450,000 through Modern Art Oxford’s digital channels annually. Through a wide range of high-quality content creation and programming, Modern Art Oxford aims to make contemporary art accessible and engaging to the widest audience and to promote creativity in all of its visual forms. Over the last 50 years Modern Art Oxford has brought some of the world’s most important artists to the city, and the UK, and has developed an international reputation for pioneering emerging and under-represented artists.

Modern Art Oxford is a registered charity and relies on core funding from Arts Council England and Oxford City Council, and the generous support of individuals, trusts and foundations, sponsors, and friends.

They are committed to creating equality of opportunity for all and they value diversity in their team. As part of their Anti-racism Action Plan, they welcome applications from people from the global majority who are under-represented in their sector.

No agencies please.

Role Title:  Supporter Contact Officer-

Salary: £35,326 pro rata

Location: London

Tenure:  Temporary 6 months

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty.    As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.   

Are you a keen advocate of women and girls’ rights in emergencies? 

Do you have experience providing  exceptional customer service?

Would you like to work as part of a passionate, dynamic, and forward-thinking non-profit Supporter Contact Team?

Then we'd love to hear from you! 

As a Supporter Contact Officer you will be joining an incredible team that acts as the first point of contact for existing and potential supporters - whether that’s by phone, email or social media. The Supporter Contact Team ensures existing and potential supporters receive great customer service, whilst facilitating continued interest and connection between supporters and the vital work that we do! This may take the form of: processing payments, maintaining supporter records, managing enquiries and providing information about ongoing appeals, campaigns and child sponsorships. 

Building rapport with supporters and upselling donations and marketing various donation options and products will be a key element of the position as will maintaining supporter records, managing enquiries and providing information.

You will be responsible for:

Being the voice of ActionAid, building rapport and working with colleagues across the organisation to resolve supporter queries and problems 
Providing information about ongoing appeals, campaigns and child sponsorships 
Processing payments and looking into transactions 
Maintaining supporter records and recording communications
Discussing the work of ActionAid and our range of products 
Handling complaints and complex queries 

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer. 

Additional Information: 

Diversity, Equality, Inclusion and Belonging: 

Diversity, Inclusion and Belonging are key to our organisational culture.  We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees.  We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from underrepresented/marginalised communities. 

AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. 

Referencing and Safeguarding: 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. 

Working practices: 

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.   

ActionAid UK has a hybrid working policy for many of our roles.  The requirement will vary from team to team and the responsibilities of individual roles.  As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and “Company Connection days.”  Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.   

Please note that ActionAid UK does not offer fully remote working options.  We encourage you to discuss hybrid working expectations at interview. 

Recruitment Processes: 

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible.   

If we receive a very high response, we may close the vacancy early and will not accept further submissions.  

New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, an additional service will be set up within the NHYC Youth Justice team specifically to deliver on the Alliance contract. This will include a team of Housing Caseworkers who will carry out assessments and advocacy work with young people under 25 who are fleeing violence and exploitation, in order to move them on successfully into both emergency and long-term housing options. You should be passionate about working with this client group, able to manage a fast-moving caseload, and committed to working collaboratively with a team across multiple services. 

*Please note, previous applicants for this role need not reapply.

Job Title: Support and Development Worker 

Department: England Service Team 

Reports to: Senior Support & Development Worker 

Salary: £28,471 (pro rata for Part-time) 

Hours: 35 hours a week over 5 days (Part-time will be considered) 

Location: Home based – with travel across Teesside, County Durham, Northumberland, Cumberland and Tyne & Wear and neighbouring areas. Occasional travel across wider areas and nationally will be required. 

We are looking for someone who can cover the Teeside, County Durham, Northumberland, Cumberland and Tyne & Wear area. You will be home based but will be required to attend clinics, events and meet members one to one where necessary within your allocated area and occasionally across wider areas and nationally. 

Purpose of Job 

To deliver a high-quality service to and facilitate opportunities for individuals with spina bifida and/or hydrocephalus and their families/carers through Shine membership.  To empower and enable members Living with the conditions to lead healthy and happy lives through greater independence, better condition management and by creating links to the Shine community across England. 

SHINE has just under 14,000 members with Spina Bifida and/or Hydrocephalus. This post will bring a real focus to the County Durham, Northumberland, Cumberland & Tyne & Wear area and will be an exciting opportunity to engage with members and develop and deliver the services we offer. 

Our Little Stars project for 0–12 year olds has been established for over 3 years supporting younger members and their families with their diagnosis and beyond. We also have a growing Teen membership known as FIRE (Friendship, Independence, Resilience, Equality) Working alongside our multi skilled, established team, you will be supporting members across all age groups and building on the great foundations already in place. 

Core role 

• To provide information to individuals, families, carers affected by Spina Bifida and/or Hydrocephalus including hard to reach communities living within your area. 

• To provide advice, support and guidance to enable people with Spina Bifida and/or Hydrocephalus to access the correct benefits to become financially stable, the right services to improve their health and well-being, and to better co-ordinate their support and independence through a variety of methods. This will include attending specialist clinics in the area to engage with them. 

• To refer individual members and/or their families/carers to the most appropriate source of expertise and support in Shine’s Health team and other designated leads within the organisation, or signpost to external agencies as appropriate. 

• To develop age-specific groups and peer support networks which will provide opportunities for people with Spina Bifida and/or Hydrocephalus to connect and interact, enabling social opportunities and to share experiences, support and learn from each other. 

• To work with and develop opportunities for Shine volunteers. 

• To contribute to the delivery of regional and national programme of events to Shine’s membership, based on identified need and interests, geographical location and age. These will be face to face and virtual events.

• To provide information to professionals working with those individuals and families affected by Spina Bifida and/or Hydrocephalus. 

• To raise greater awareness of Spina Bifida and/or Hydrocephalus amongst professionals, external organisations and the general public through presentations, training and attendance at professional events. 

• To actively promote membership of Shine to people with the relevant conditions. 

• To keep clear and accurate records for monitoring and evaluation using our Salesforce database system. 

• To work with other service, fundraising, marketing, trust and foundations colleagues and Shine’s membership to identify and seize potential fundraising opportunities for long-term sustainability of the work. 

• To prepare and keep up to date a directory of relevant contacts across the area and to share relevant information with colleagues. 

• To undertake administrative duties as required of the role. 

• Any other duties in line with the job role. 

Essential criteria 

• Ability to travel across the designated areas

• Flexible working hours. This may include some evenings and weekends 

• Ability to work from home 

• The ability to be motivated and work on your own initiative with lone working from home, whilst also travelling across the area and Region to be part of the wider dispersed team. 

• Full Enhanced DBS checks and referencing will be completed 

Experience and qualifications – essential 

• At least two years’ recent experience of delivering support and advice services 

• Experience of working with people of all ages with disabilities 

• At least two years’ experience of advising on one or more of the following: 

health and wellbeing; independence; benefits; education and learning; employment; developing friendships and social skills; reducing isolation; social care; housing

• Experience of developing and delivering opportunities to enable and empower people with disabilities to achieve their goals towards independence. 

Knowledge, skills and abilities – essential 

• Understanding of spina bifida and hydrocephalus and of the issues and challenges faced by people living with these conditions 

• Ability to work with people individually and to facilitate and run group activities and events 

• Excellent communication skills both verbally and written 

• IT literate with a good knowledge of computer systems and programmes (e.g. Word, Excel, PowerPoint) and use of databases 

• A non-judgemental approach to working with people 

Experience and Qualifications – desirable 

• Hold a qualification in a health, nursing, social care or disability related field 

• Experience of working in the third sector in a paid or unpaid capacity 

Knowledge, skills and abilities – desirable 

• Understanding of the role peer support plays in enhancing services and support to members 

• An awareness and understanding of how to use social media and its effectiveness in reducing social isolation 

In return, Shine will offer you: 

• A competitive salary of £28,471 (pro-rata for part-time hours) 

• 3% pension contribution 

• 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours) 

• Support to learn and develop 

• Opportunity to purchase additional annual leave 

• Broadband allowance

• Additional annual leave due to length of service 

If you would like to have a chat about the role in more detail or have any questions, please give us a call and ask to speak to Gill Valentine, our Director of Services. 

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job. 

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

Closing date: Sunday 4th August 2024 at 11pm

Interviews:  Thursday 15th August 2024 (Virtual) 

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.