Information officer jobs

Do you have strong administrative skills and want to make a real difference?

At Guide Dogs, we believe that every person with sight loss should be able to live the life they choose. As a Legacy Case Administrator, you will play a crucial role in helping us make that a reality by ensuring the smooth and accurate administration of legacies. By using your skills, you will contribute to one of our most significant income sources, allowing us to continue providing life-changing services.

You’ll play a key role in managing estates left by supporters, handling a caseload of legacies with professionalism and empathy, especially when engaging with bereaved families and next of kin. Your attention to detail will ensure all correspondence and legacy receipts are accurately recorded and efficiently tracked using legacy case management software. You’ll also manage the Legacy Case Team inbox, supporting case handlers by allocating new cases in line with policy. You'll continue to expand your knowledge, staying up to date with changes in probate, legislation, and best practices to contribute to the ongoing success of the Legacy team.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

This role will be based on site at our Reading Hub in Burghfield, working closely with the Legacy Team. You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday.

How to apply 

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

If you require any accessibility support to apply, our friendly recruitment team is ready and waiting to help.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

About Chapter One

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. 

Our unique Online Reading Volunteer programme currently supports about 3,000 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 140 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

We have set ourselves ambitious targets to support thousands more children by 2029, and this role, with responsibility for managing, stewarding and nurturing our existing corporate partners, will be crucial to ensuring that we have sufficient volunteers and support to achieve not only this target, but also to develop other innovative pilot programmes.

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role 

Chapter One is seeking a proactive, energetic and enthusiastic Corporate Partnerships Manager to be an integral part of a team which aims to both maximise corporate income and deliver an excellent partner and volunteer experience. 

Reporting to our Head of Corporate Partnerships, and responsible for the line management of our Corporate Partnerships Officer, you’ll deliver on our annual volunteer and income targets and maintain our strong partner retention rate (target 87%). This will involve supporting the account management of a portfolio of existing partners and the responsibility to nurture relationships to increase partner investment in Chapter One over time. The role involves collaborating across departments to ensure a seamless and positive experience for volunteers and partners

This is an opportunity for an experienced partnerships manager to take on a more senior role and demonstrate their sales acumen and creativity in a dynamic, flexible and agile charity.

Key Responsibilities

Partner Stewardship

• Lead the account management of a selected portfolio of corporate partners, ensuring Chapter One achieves its annual retention and growth targets 

• In collaboration with the Head of Corporate Partnerships, devise effective schemes of delegation and partner allocation within the Corporate Partnerships Team 

• Focus, in all corporate partnership discussions, on maximising income 

• Identify opportunities to increase a partner’s support eg by identifying other regional/divisional opportunities or inclusion of Chapter One as a social value partner in public sector bids

• Conduct regular partnership meetings, including mid and end of year reviews, proactively proposing tailored opportunities to retain and grow partner support

• Lead on producing high quality written communications, reports, proposals and pitches as per the requirements of each partner, collaborating with the Data and Systems Officer and Fundraising team as needed

• Advocate effectively, with passion and enthusiasm, for Chapter One’s programmes in a variety of internal and external settings

• Proactively network to deepen and strengthen external relationships with Chapter One partners, identifying speaking opportunities for Chapter One where possible

• Strategically use LinkedIn to identify, connect with, and actively engage key stakeholders within corporate partner organisations,

• Attend conference and events to represent Chapter One and talk about its work to existing and potential new partners

• Keep up to date with relevant business news and strategic shifts or developments at key partners and sectors, proactively seeking opportunities to broaden knowledge

• Regularly analyse data in Microsoft Excel / Google Sheets, working with formulas, pivot tables and data analysis tools to aid decision-making and create dashboards. 

• Oversee and maintain all Account Management related processes, including stewardship plans, recording of activity on the Salesforce CRM and internal platform databases

• Ensure, in conjunction with the Finance Assistant, that partners are invoiced for their Chapter One donations accurately and in a timely manner

Line management

• Line manage and develop the Corporate Partnerships Officer, ensuring adherence to all Chapter One’s HR Policies and Procedures

• Be a source of advice and guidance for the Corporate Partnerships Officer as they manage their allocated partner relationships

• Supervise the Corporate Partnerships Officer to lead volunteer recruitment meetings, including stepping in if necessary

• Supervise the Corporate Partnerships Officer to manage new partner onboarding meetings, stepping in to lead them if required

Partner/volunteer onboarding and experience

• Alongside the Head of Corporate Partnerships, use internal systems to assign partner teams and volunteers to specific schools and ensure that their needs are met

• Develop proactive, supportive relationships with Volunteer Coordinators in partner organisations, providing high-quality data and information in a timely manner

• Work closely with the Volunteer Support Team to ensure that partner and volunteer onboarding is a smooth, time-efficient experience 

• Support the Programme Management team to liaise with partner contacts about the organisation of in-person school/office visits and virtual meet and greets

• Attend Chapter One’s internal Volunteer Experience group and Corporate Engagement Group.

Marketing and Communications

• Work with the Marketing and Communications team to ensure that companies and volunteers have access to an array of promotional assets and recruitment materials

• Create and provide content for the regular volunteer and corporate partner newsletters, including working with partners to gather volunteer testimonials and partner profiles

• Work closely with the Marketing and Communications team to develop ways to promote, showcase and celebrate partnerships and individual volunteers across our social media channels and other digital platforms

• Encourage corporate partners to promote Chapter One through their own social media and channels

• Support the organisation of online and in person partner and volunteer recognition events

We are looking for the following key skills, though you might be more experienced in some areas than others:

Account Management Skills:

• Experience of managing Corporate Partnerships, or equivalent relationship-based roles in a fundraising, events, sales or marketing environment

• Excellent interpersonal skills with the ability to build relationships with business professionals at all levels

• Expert meeting facilitation skills 

• Strategic thinker, able to maximise income and growth opportunities

• Understanding of CSR / ESG partner policies and social value trends

Communication Skills:

• Able to eloquently express commitment to Chapter One’s mission and values

• Outstanding presentation and storytelling skills, with the ability to excite and inspire an audience

• An ability to create compelling, attractive written pitches, ensuring messaging and brand are consistent

• Experience of engaging partners on social media (particularly LinkedIn)

• Experience of representing organisations at events 

Technical Skills:

• Excellent proficiency in Microsoft Excel/Google Sheets (including formulas, pivot tables, dashboard creation)

• CRM management (specifically Salesforce)

• Experience of complex data analysis 

You’ll be more successful in the role if you have:

• Experience of working in the charity/non-profit sector

• Line management experience

• Experience of mentoring and developing staff

• Experience of process oversight and improvement

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. 

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

INTRODUCTION

St George’s Hospital Charity manages a portfolio of over 200 Special Purpose Funds (SPFs), with a total over £3.6m. These funds, comprising donor-gifted and community-fundraised income, are designated to support specific wards, departments, research areas, or staff and patient groups. Each SPF is overseen by designated Fund Advisors, comprising staff from St George’s University Hospitals NHS Foundation Trust (the Trust) and City, St George’s University of London, who hold delegated authority for expenditure approvals and funding applications. With over 350 Fund Advisors, effective stewardship is crucial.

We have developed a new organisational strategy focused on enhancing our impact through grant-making, and we are now in an exciting phase of implementation. The Grants Funds Manager will play a central role in delivering this strategy, specifically by implementing a more streamlined and impactful approach to working with Fund Advisors and managing our SPF portfolio. This role will be pivotal in facilitating the transition to a more efficient and effective model of SPF giving. The Grants Funds Manager will also be responsible for the day-to-day management of the SPF portfolio, stakeholder engagement, communications, marketing, and administration, requiring collaboration across the Charity, the Trust, and the University at all levels.

ABOUT ST GEORGE’S HOSPITAL CHARITY

St. George's Hospital Charity, an NHS charity, supports St George’s University Hospitals’ NHS Foundation Trust which via its St George’s Hospital in Tooting and Queen Mary’s Hospital in Roehampton, serves a large population across southwest London, extending support to tens of thousands of patients, staff, and community members. Our daily efforts significantly impact patients, their loved ones, and many dedicated healthcare professionals.

Presently, we contribute grants and generate funds of £2 million annually. With an ambitious goal, we aim to double both our yearly fundraising and grant allocations to reach £4 million within the coming years.

ABOUT THE ROLE

Purpose of the role

To support senior management, the board of trustees and the wider charity leadership team with the strategy implementation, the management and administration of the Charity’s SPFs. As a priority, in the next 12 months, this role is tasked to implement the SPF strategy which has been agreed by the Charity’s Board of Trustees. The strategy is to re-organise and restructure the shape of the SPF portfolio of funds to minimise administrative burden, maximise the charity’s flexibility in spending decisions and reflect the best possible structure of services in the hospital so that we can deliver our charitable purposes of advancing healthcare to maximum effect.

This is why we are looking for someone who has expertise in change management, stakeholder engagement and strategic communication who is able to understand Charity Commission guidance and apply it. These are the skills necessary to implement the SPF strategy.

The next stage of the strategy will require a very strong grasp of detail, strong and confident communication and organisational skills to ensure stakeholders understand planned changes, in order to secure their support for them.

Background to the role

This role was originally created to provide dedicated resource to optimise the efficiency of our SPF portfolio, and champion these SPFs both internally among the Charity’s staff and externally within the Trust and University.

This is a role which must operate at a micro and macro level, paying attention to the detail of management, administration and systems but also with the ability to think strategically and make recommendations to senior management and trustees. The successful candidate will be highly organised and outgoing and will be an excellent project manager, with lots of initiative and the ability to reach out to people to build strong relationships. 

You will be a key member of the Grants team and be managed by the Head of Grants, but you will also work closely with all charity teams given the nature of this all-encompassing role, including providing an important link between Grants and Fundraising because of the income raised into SPFs.

Are you ready to lead a project that makes a difference?

Join the Royal College of Radiologists (RCR) as our E-learning Project Manager for the Radiology Integrated Training Initiative (R-ITI) — and help shape the future of radiology education across the UK and beyond.
We’re redeveloping one of the most respected radiology e-learning programmes in the world — R-ITI — and we need a driven, strategic and organised Project Manager to bring it to life.

In this 18-month fixed-term role, you’ll oversee the full lifecycle of over 300 digital learning modules. You’ll collaborate with the Learning Development Manager, the Learning Technologist and the e-learning faculty comprising Subject Matter Experts (SMEs – who are doctors) while undertaking the project to relaunch these essential resources on our new Learning Management System (LMS).

You’ll not only be supporting radiologists in their professional development but you’ll also play a key role is helping ensure the offering is financially sustainable, enabling us to reinvest in growing our influence and impact globally.

What you’ll do 

• Oversee the entire life cycle of selected R-ITI modules marked for redevelopment, from establishing SME groups to review and update content, to working with learning technology colleagues to produce and publish them on time and within budget on RCR’s LMS. 
• Collaborate with stakeholders to define project goals and objectives and provide support to the working groups whilst they redevelop the modules. 
• Develop detailed project plans including timelines, milestones, deliverables, and resource allocation.
• Be responsible for overall quality control of newly developed content by working collaboratively with SMEs and learning technology colleagues to create accurate, engaging and effective e-learning content for our members. 
• Lead cross-functional teams consisting of SMEs, internal or externally sourced e-learning developers, designers, and quality assurance testers.
• Be the main point of contact for stakeholders, providing necessary support, troubleshooting queries and ensuring strategically sound decisions are made.
• Manage project budgets and promptly report any potential spending variances to the Learning Development Manager. 

What you’ll need 

• Excellent project management skills with evidence of delivering complex projects to the highest of standards, on time and on budget
• Experience of working with busy stakeholders, especially those who work on a voluntary basis
• Experience of developing e-learning content and working with digital learning platforms
• Experience of collaborating with doctors or other medical professionals would be advantageous
• Excellent interpersonal and teamwork skills to help negotiate, solve problems, and share knowledge with all stakeholders where needed

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (up to 60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

We're on the lookout for a seasoned pro who knows their way around the software development and project management lifecycle—if that sounds like you, keep reading!

�� Location: Hybrid (expectation to travel for team days/as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £64,866.26 - £71,352.88 dependent on experience and location

What is a Head of Digital, Data and Technology? 

As the Head of DDaT Portfolio Delivery, you will leverage your extensive experience and deep understanding of the technical project lifecycle and key delivery methodologies. Proficiency in Agile, Scrum, DevOps, and Waterfall frameworks is essential for effective governance and optimisation of complex project portfolios.

This role offers a unique opportunity to apply your skills and passion for change in a growing healthcare organisation, supporting over 110,000 clients annually.

You will collaborate closely with various heads of departments and colleagues across the business to ensure all DDaT deliveries are strategically aligned, rigorously tested, delivered on time and within budget, and fully adopted by the business. This role drives seamless execution from small enhancements to large-scale projects, enhancing the client journey, operational efficiency, and business impact for MSI UK.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme 
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

The role of the Head of DDaT Portfolio Delivery will have:

• Deep understanding of software development, IT infrastructure, DevOps, Agile, and Scrum practices, with experience in AI, ML, RPA, UX, design, end-user testing, and requirements gathering.
• Ability to analyse complex problems, devise solutions, and make informed decisions under pressure.
• Identify risks, implement mitigation strategies, and ensure projects stay on track.
• Ensure deliverables meet standards through effective QA and testing protocols, with continuous monitoring and evaluation.
• Comprehensive understanding of project lifecycles, tailoring Agile, Scrum, and Waterfall methodologies for timely, budget-compliant delivery.
• Capable of troubleshooting technical issues and understanding software or product development intricacies.
• Expertise in system architecture, DevOps, risk management, ITIL, technical documentation, and programming languages.
• Oversee testing quality internally and with vendors, ensuring robust methodologies and evidence collection.
• Familiarity with technologies used, capable of troubleshooting technical issues.

What we’re looking for:

• Extensive experience delivering complex digital and tech-enabled programs, with deep knowledge of healthcare technology ecosystems (e.g., NHS Digital, EPRs, FHIR, GDPR, DSPT).
• Proficient in Agile, Scrum, DevOps, SAFe, Lean, and Waterfall, ensuring efficient delivery across cross-functional teams.
• Proven leadership in digital/data/technology strategy, including authoring and presenting strategic documents to executive teams.
• Skilled in developing and deploying client-facing digital solutions (e.g., portals, remote monitoring, digital health apps), ensuring compliance, usability, and smooth go-live transitions.
• Strong stakeholder engagement and vendor management skills, including RFPs and procurement via NHS frameworks (G-Cloud, Digital Marketplace).
• Expertise in demand and capacity planning for DDaT, aligning delivery with business needs, compliance, and budget.
• Experienced in BI and data strategy projects, including integration, analytics, automation, and emerging technologies (RPA, AI, ML).
• Able to gather technical requirements aligned with business goals and system capabilities.
• Skilled in measuring ROI on tech initiatives using KPIs and cost-benefit analysis.
• Strong project management skills across the full lifecycle, blending PRINCE2 governance with Agile and Waterfall delivery.
• Experienced in Agile product development—from strategy to launch—and translating complex technical concepts for non-technical audiences.
• Deep knowledge of emerging digital trends and their strategic applications.
• Flexible to travel and work outside core hours as required.
• Established and led PMO practices to ensure strategic alignment, risk management, resource planning, and continuous improvement.

The Helen Bamber Foundation (HBF) is a specialist UK charity which provides expert care and support for refugees and people seeking asylum who have experienced extreme human cruelty such as torture or human trafficking. We work with hundreds of clients every year from all over the world. HBF delivers a specialist Model of Integrated Care that addresses the complex needs and vulnerabilities of survivors. Through the Model of Integrated Care, the HBF offers survivors access to an individually tailored programme of specialist psychological care and medical advisory services, legal protection including providing expert medico-legal documentation, welfare and housing support, and creative and skills activities within an integration programme. Where someone is a survivor of human trafficking they benefit from HBF’s counter-trafficking programme of support. The Foundation’s expertise is renowned in the field.

The Role

This is an exciting opportunity to join the Client Services Team which operates within HBF’s vibrant, multi-disciplinary team. The duties of Client Services Administrator are two-fold 1) is to host our busy reception area and friendly waiting room; welcome clients and visiting professionals to the Helen Bamber Foundation and attend to any needs they might have and 2) to oversee the booking of appointments between clients and staff/volunteers across the organisation; liaising with third parties and clinicians in relation to Initial Assessments; booking and managing doctor’s diaries for our Medical Advisory Services and the booking of interpreters across the organisation. You will be at the heart of an exciting team of experts, working as the face of HBF and the first point of contact for both external and internal queries.  You will be a self-motivating team player, organised, efficient and have a compassionate mind-set.

The role will work closely with the other person in post as Client Services Administrator and jointly manage the workload. The role also includes assistance and general facilities support to the Senior Operations and HR Coordinator.

EQUAL OPPORTUNITIES

 HBF is an equal opportunity and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in at every level within the organisation. We particularly welcome applications from Minority Ethnicities.

As is the nature of this sector, the role will be exposed to traumatic and distressing material and, whilst they will be supported by their line manager and surrounding team, they should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to other members of the team.

Please note that the successful candidate will be offered the job subject to suitable references and an enhanced DBS check. If appointed, you will be required to give your consent to HBF to receive regular updates on your criminal records status throughout your employment. 

Please submit an up-to-date CV and cover letter by 9:00 on Monday 28 April 2024, interviews will be scheduled for the commencing week. Your application should outline your relevant skills and experience, as well as how your previous experience matches the listed responsibilities and person specifications through our application process.

Please state in your cover letter when you would be available to start the role. In setting the salary regard has been had to the NCJ pay scales.

Interviews will be scheduled as soon as possible following the closure of the role at our offices in central London. For any queries, please contact Laila Amarneh.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us on our phone numbers or emails.

Experts by Experience Support

We are also proud to be a member of the Experts by Experience Employment Network, which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources which may help in preparing your job application.

Please complete this form request support and they will confirm if they can match you with a mentor to support your application.

We regret that we can only respond to applicants who make it to the interview stage. No agencies.

Job Title: Application Support Analyst

Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £26,550.40 per annum
Contract type: Part Time, Permanent

Hours: 30 hours per week (across 4 days - days to be agreed)

Refuge is about to embark on a major programme of change to its business systems. This role will be crucial to the success of the programme.

We are looking an Application Support Analyst to work with our Business Systems Analyst in the implementation of these systems, including testing and training users. Once the systems are live the Application Support Analyst will be responsible for day to say issues, monitoring the support inbox and liaising with the provider to resolve issues. They will also be expected to create a training plan for new and existing staff.

This is an exciting time to join an organization which provides crucial services to women and children, help us build our capabilities and make a significant contribution. If you are inspired our mission and would like to bring your skills and energy to our work, we look forward to your application.

Closing Date: 09:00am 25 April 2025

Interview Date: 2 May 2025
 

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Governance Manager

Home/Office Based (Matlock)

Fixed, 37.5 hour per week permanent contract

£45,560 - £53,600 per annum

Our Governance Manager is responsible for managing and coordinating all governance work, providing support to the Board, CEO and Executive Team in all matters relating to governance and in particular for the Board and Committee meetings.

You’ll ensure that transactional activities are accurately completed within specified timeframes and co-ordinate all committees of the YHA Board and advise on and implement good governance practice.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

What will you be doing?

• Lead and advising on all matters relating to governance including the constitution, memorandum and articles of association, standing orders and codes of conduct, including leading the implementation of any changes agreed by the Board.
• Provide best practice governance advice and support to the Chair, Board, CEO and Executive team, ensuring regulatory/codes of practice compliance, ongoing review of consultations on charity governance and promoting good governance in practice.
• Provide governance support to the Board, Audit and Risk Committee, Finance Committee, People, Remuneration, Impact and Engagement Committee, and the National Officers and Committee Chairs meeting and any other meetings linked to governance.
• Monitor changes in relevant governance legislation and the regulatory environment and take appropriate action.
• Project manage the organisation and delivery of the Annual General Meeting
• Plan and co-ordinate the annual Trustee induction programme.
• Responsible for the administration of the Company, for example: maintaining statutory company records and making the appropriate governance filings to Companies House and the Charity Commission.
• You’ll be the Company Secretary for YHA (England and Wales) and YHA Trading Limited.
• Assist the CEO and Executive with internal and external promotion, PR or other publications and events as required and particularly in relation to corporate governance and Board related issues.
• Develop relationships of trust and confidence, working pro-actively with the Chair, individual Board members, the CEO, Executive team, and external lawyers, where appropriate. You’ll be key in liaising between National Office teams and Board members.

What Skills and Experience do you need?

• Experience of providing governance support at Board level.
• Chartered Membership of the Chartered Governance Institute (or equivalent) or studying towards the qualification or suitable other experience. Experience of working independently, pro-actively and sensitively with senior stakeholders (Chair, CEO, Board members, Exec directors).
• Excellent project management skills and experience.
• Project team leadership skills and experience.
• Experience of budgetary control.
• Experience and in-depth knowledge of corporate and charity governance, including of company secretary functional requirements.
• Friendly, supportive, authoritative and approachable with the ability to adapt communication style to build positive relationships and provide proactive support for internal and external stakeholders at all levels.
• Able to take comprehensive and accurate minutes at speed.
• Able to adapt written communication style to deal with formal Board and governance communications, but equally at home with more informal communications when appropriate.
• Good level of IT skills particularly Word, Excel, Outlook and PowerPoint and a working knowledge of portals for distributing and viewing board and committee papers.
• Very well organised, self-motivated and able to demonstrate initiative, to deal authoritatively with providing best practice advice, peaks and troughs in workload, and conflicting priorities including between departments and individuals.
• Able and willing to flex hours worked in order to cover Board and AGM meeting at weekends and frequent evenings and occasional early mornings (for committee meetings and distribution of Board and Committee papers) and travel to hostels throughout the network to support Board and other meetings, for which Time Off in Lieu will be provided.
• Flexible and adaptable, and willing to support the Chair, Board, CEO, Executive Team, and External Affairs Team.
• A good understanding of charity governance, operational and departmental organisation and requirements.
• A discreet and trusted confidante and source of advice for the Chair and CEO when needed, including tactful handling of sensitive/political issues.
• An advocate of YHA at all times, supporting our charitable object, vision and HEART values.
• Holds a current driving licence or able to travel independently, including to rural locations. For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

We are looking for an experienced, visionary and strategic Director of Community Services to lead and develop our Advice and Support Services and our Engagement and Development Programmes. You will have a passion for, and a demonstrable track record of, building strong, resilient, and inclusive communities as well as developing and motivating a team of staff and volunteers. You will be a supportive, compassionate, enthusiastic, and experienced leader and manager of Community led and quality-led Community services.

An effective change manager, you will be passionate about making a real difference to the Irish and wider communities across London. This is a great opportunity to join the leadership team of the London Irish Centre (LIC) as it embarks upon a significant turning point in its 70-year history, helping the charity deliver its ambitious organisational strategy to empower and enrich even more lives through Irish Community and Culture.

About You

• You have demonstrable experience of leading and managing community services in the independent or public sector for a minimum of ten years.
• You are a professional, enthusiastic leader who can bring your sector experience to benefit this critical role and the wider organisation.
• You are an inspirational leader, bringing a team and others with you and leading by example.
• You have a proven track record in successfully leading a team, across multiple service delivery areas, and in implementing change.
• You are well-organised, able to manage several competing requirements with the ability to prioritise your work effectively to meet tight deadlines.
• You demonstrate excellent interpersonal and communication skills, both written and verbal and are comfortable working with people across a wide portfolio, with various levels of experience and socio-economic backgrounds.

Key areas of responsibility

 Workforce

• Maintain a positive culture within the Centre in line with the London Irish Centre values and expectations.
• Overall responsibility for management, development, motivation, support and appraisal of the community services teams, and other team members when agreed with the line manager.
• Maintain and implement effective policies and processes for managing staff and volunteers, including recruitment and retention, induction, training and appraisals. 
• Ensure adequate and appropriately skilled staffing of the community services team.
• Monitor performance against budgets, targets and Key Performance Indicators.
• Ensure best practice and quality assured delivery of Community Services and Programmes.

Financial 

• Overall responsibility for management and reporting of community services budget. 
• Overall responsibility for management and monitoring of all community services` grants. 
• Responsibility for ensuring services are managed within delegated budget.
• Operating within financial governance arrangements at London Irish Centre.

Income generation

• Ensure relationships with all supporters and donors are managed and developed effectively, including trusts, individuals, major donors and corporate partners. 
• Identify suitable new grant and trust funds and lead on applications.
• Lead on monitoring, reporting and submissions for current grant and trust funds in accordance with funders` requirements.

Impact and Innovation 

• Overall responsibility for the service`s impact management in line with the London Irish Centre’s theory of change. 
• Lead on identification and adoption of innovative technology to improve the processes and impact on community services.
• Overall responsibility for communicating the outcomes and impact of the community services and programmes.
• Strategic Development.
• Work with the CEO, other management and the Board of Trustees to set and achieve the charity`s strategic objectives. 
• Ensure Community Services resources are effectively targeted. 
• Lead in implementing a strategic plan for Community Services and support team leaders to deliver against performance targets. 
• Develop and foster positive relationships with external stakeholders. 
• Engage with existing and new partners to ensure the charity meets the increasing needs of those who use our community services.

This job description is a guide to the nature of the work required of the Director of Community Services. It is not wholly comprehensive or restrictive and may be reviewed as required.

In our application pack we have included a job description and person specification to support your candidature. The details in the job description and person specification should be addressed in a maximum one-page cover letter. The cover letter should include your current job title, salary and position within banding where relevant. Click apply, upload your CV and cover letter to the portal on our website link.

 Please note that all roles at the London Irish Centre are subject to enhanced DBS (Disclosure and Barring Service) checks as part of our commitment to safeguarding and promoting the welfare of vulnerable individuals.

 The deadline for applications is Wednesday 30th April 9:00 a.m.

Applications will be reviewed on a rolling basis, and we will be actively interviewing. We reserve the right to close applications before the stated deadline. Interviews will begin with an initial online screening, followed by in-person interviews at the Centre, likely during the week commencing May 5th.

Working closely with the Executive Director, senior team members and trustees, we are looking for an Executive Assistant and Company Secretary who has knowledge and experience of working with senior management and trustees in the arts and/or charitable sector to support the effective governance and leadership of the organisation.

You will be highly organised, diplomatic, and proactive with good attention to detail.

Contract and Hours
Permanent, full or part-time, 1.0 (36.25 hours / 5 days) or 0.8 ( 29 hours / 4 days) per week, 9.15-5.30pm per day, including lunch break. Minimum two days per week are to be worked at Crafts Council office, with requirement to attend all relevant Board and committee meetings and key staff events.

Crafts Council aims to support flexible working and part time arrangements where it is appropriate for the role.

Salary
£28,000 to £34,000 gross per annum based on full-time working, dependent upon experience.

Location
Crafts Council Office and Gallery is based in Islington, London, with some hybrid / home working.

Role to Commence
As soon as possible from May 2025 onwards.

Reporting to
Managed by the Executive Director and supporting the Senior Management Team and Trustees.

Key Responsibilities

• Act as Company Secretary for board and committee meetings - Organise meetings, planning up to a year in advance and working with trustees to ensure availability
• Prepare papers, ensure that they are issued in a timely manner, draft minutes, keep log of follow up actions
• Support the Executive Director with email and correspondence
• Drafting responses and acting as a first responder, provide personal assistant duties and leadership administration, such as arranging internal and external meetings, travel itineraries and diary management
• Meeting preparation: Prepare agendas, gather necessary materials, and follow up on action items from meetings
• Support the Executive Director in drafting briefing documents, reviewing policy documents and providing succinct summaries
• Project support: Assist with project management tasks, including research, data compilation, and presentation preparation
• Make use of time-saving tools (AI) and ensure that Executive Office is run efficiently and productively
• Support Craft Council Executive team with administration duties, including diary management, presentation design, meeting and travel co-ordination and follow up, processing invoices and expenses
• Support with event management where required, e.g. board and staff away days
• Support the recruitment and induction of new trustees, ensuring that induction packs are up to date and accurate
• Provide administrative support to the Chairs & trustees as required
• Reconcile financial expenditure, such as credit cards, raise purchase orders and code invoices as required
• Be an ambassador for the Crafts Council and represent it at appropriate events
• Be discrete, maintaining confidentiality and being comfortable dealing with a wide range of people

Note: Board related meetings include Trustee meetings (4 per year), Finance Audit & Risk meetings ( 4 - 6 per year), Nominations and Remuneration Committee meetings (x 1 per year) and other Committees and Panels (as required).

General

The postholder will:

• Have a strong commitment to accessibility and social justice, ensuring that we are adhering to best practice

• Assist in developing and maintaining effective teamwork across Crafts Council

• Be flexible within the broad remit of the post

• Continuously seek ways to improve personal, team and business performance

• Attend and participate in Crafts Council performance, development, and training programmes

• Ensure that you comply with all Health and Safety regulations and safe working practice as required by current legislation and the Company’s Health and Safety and Safeguarding policies and practices

• Adhere to Crafts Council policies, procedures and code of conduct including in relation to GDPR

• Participate as an active and responsible member of the management team and contribute to the development of Crafts Council policies, strategies, business and operational plans

• Understand the importance of equality and inclusion in the workplace

• Always promote the highest level of customer experience

• Undertake any other duty which may be reasonably allocated

Programme Manager

c. £45,000-£47,500 (full time) dependent upon experience.

The role is offered on a 0.6 – 1.0 FTE basis (21.6 – 36 hours per week) worked over 3/5 days.

The Global Alliance for Chronic Diseases (GACD) is a partnership of the world's biggest public research funding agencies. The Associate Members have come together to promote research collaboration and to fund research programmes to address the prevention or treatment of chronic non-communicable diseases such as heart disease, diabetes and mental health issues. GACD specifically focuses on research which will provide essential evidence on the most effective ways to prevent or manage disease in poorly resourced settings in low- and middle-income countries and to improve health equity in underserved indigenous populations. 

Reporting to the CEO, the Programme Manager will be responsible for coordination of activities between the Associate Members and lead on the delivery of GACD joint research funding calls in global implementation science on non-communicable diseases.

How to apply

Provide an up-to-date CV which includes your contact details, education and vocational qualifications, membership of professional bodies, career history and explanation of any breaks in your employment history. 

Provide a brief supporting statement setting out why you are the right candidate for this role making reference to the job description and the person specification. The case that you make and the way that it is presented will form a key part of the shortlisting process. 

Confirm that you can provide evidence of a ‘right to work’ in the UK.

The role is offered as full or part-time.

Closing date: 13:00 BST on Tuesday 22 April 2025
Interview dates: w/c 28 April 2025

To download a copy of the recruitment information pack and how to apply please click apply now.

HOW TO APPLY:

WE ARE ONLY ACCEPTING APPLICATIONS SUBMITTED THROUGH OUR WEBSITE. 

APPLICATIONS SENT VIA EMAIL OR OTHER METHODS WILL NOT BE CONSIDERED.

PURPOSE OF ROLE

Leadership of the fundraising function at Caudwell Youth. You will be responsible for our fundraising strategy, working with the CEO. You will take a personal lead on high value giving from Corporate and Major Donors.

Responsible as part of the Senior Leadership Team for the overall leadership of Caudwell Youth. Promoting the mission, vision and values of the charity, and the development and implementation of our strategic plan.

IN YOUR ROLE

• You are innovative and have a responsibility for developing and changing practice and services in varied levels of complexity;
• You are a leader with considerable responsibility and the ability to research, analyse complex challenges and create clear strategic responses;
• You are responsible in your area of specialism for service improvement and strategic development likely in conjunction with other leaders and influenced by the wider teams you are responsible for;
• You are accountable for the performance of the specialist areas you are responsible for and your own personal performance;
• Your work will have named legal responsibilities and accountabilities;
• You are accountable to the CEO.

CORPORATE LEADERSHIP

• As part of the Senior Leadership Team work with the Board of Trustees to: develop and progress the organisation’s strategy, set and manage the organisation’s budget and ensure risks are managed effectively
• Lead by example, instilling a values-led and inclusive culture
• As part of the SLT work with and for young people to ensure Caudwell Youth makes the greatest possible difference to their lives.

FUNDRAISING LEADERSHIP

• Lead the development of the fundraising strategy to grow and diversify the charity’s income, with support from the CEO.
• Evolve our fundraising function to maximise benefit to the charity; developing additional or existing income streams as set out in the fundraising strategy, with support from the CEO
• Lead the implementation of the fundraising strategy, setting annual plans, income targets and budgets
• Establish and grow an effective, high-performing fundraising function. Provide effective leadership for the team (Fundraising Manager and Fundraising Assistant). Nurture and develop colleagues to achieve their potential.
• Ensure systems and processes are in place for effective management and development of the fundraising function, including compliance with the Fundraising Regulator and our policies.
• Manage the fundraising budget, reforecasting income and expenditure throughout the year and reporting progress to the SLT and the Board of Trustees.
• Evaluate the effectiveness of fundraising activities and adapt plans where appropriate.
• Be an ambassador for Caudwell Youth and support the CEO in this role
• Involve young people in fundraising developments and activities as appropriate, championing a collaborative and participatory culture.

HIGH VALUE GIVING

• Responsible for leading the development, and managing the delivery, of our major donor and corporate fundraising strategies
• Identify and engage potential new donors
• Ensure effective stewardship is in place to develop relationships with donors
• Be the lead contact with John Caudwell’s Charity Pioneer, supporting the recruitment and engagement of Life Changer Circle members.
• Support the CEO to develop and maintain the charity’s relationship with our founder, John Caudwell.
• Carry out due diligence on new funder relationships; being mindful of any risks to John Caudwell’s reputation in the course of fundraising activities and the wider charity’s work.
• Deliver sustainable income growth through a focus on development of a varied range of corporate partnerships.
• Responsible for proposal and application development for potential Corporate donors, taking a lead in pitches and negotiations with potential partners, coordinating input from colleagues.
• Work with Operations team and wider colleagues to develop engagement opportunities for Corporate Partners which are of mutual benefit.

TRUSTS, FOUNDATIONS AND INDIVIDUAL GIVING

• Support the Grants Manager to develop strategy and plans to maximise ROI from Trusts and Foundations.
• Oversee the grants pipeline, application process and procedures to ensure quality and compliance with financial and legal requirements.
• Work with Marketing team to support positive fundraising messaging through CY communications
• Work with Marketing team to support active challenge and community fundraising, ensuring that all our fundraisers are thanked and have appropriate donor journeys
• Support the Operations Director to grow income from statutory sources

PERSON SPECIFICATION

Essential skills and experience

• A minimum of 5 years' experience in fundraising, including a track record of securing high-value gifts of six figures.
• Proven track record of successfully developing and delivering fundraising strategies, including corporate partnerships, major gifts, trusts, and foundations.
• Sound leadership and team management experience, with the ability to inspire and motivate teams to achieve targets. The Fundraising Director will manage a team of two within a wider organisation of 25 staff.
• Excellent relationship-building skills with donors, corporate sponsors, grant-making bodies, and stakeholders, including grassroots and volunteer-driven fundraising efforts.
• Strong financial acumen, including experience in budget management, financial forecasting, and reporting on fundraising performance, with a focus on KPIs and success metrics.
• Ability to set and achieve clear fundraising growth targets, ensuring alignment between current income portfolios and projected expansion.
• Excellent communication and presentation skills, with the ability to craft compelling fundraising proposals and cases for support.
• Knowledge of fundraising regulations, data protection laws (GDPR), and ethical fundraising best practices.
• Ability to work strategically and collaboratively with senior leadership teams to align fundraising activities with the charity’s mission and objectives.
• Knowledge of donor stewardship best practices, ensuring structured donor engagement journeys and retention initiatives.
• Experience of involving beneficiaries in fundraising strategy and activities

Desirable skills & experience

• Knowledge of individual giving, community fundraising and legacy fundraising
• A network of contacts within the philanthropic, corporate, or grant-making sectors.
• Experience in securing statutory funding or government grants.
• Experience in marketing, PR, or communications to enhance fundraising efforts, particularly in digital innovation and outreach strategies.
• Familiarity with impact measurement and reporting
• Experience of managing external partners or agencies to deliver fundraising initiatives
• Experience of working with young people
• Lived experience that aligns with the young people we support

WHY WORK FOR US

Benefits:

• Flexible working
• Hybrid – working from home and in the community
• WPA Healthcare (including Employee Assistance Programme and extended counselling sessions)
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme
• 25 days annual leave (FTE) plus bank holidays, plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team

Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.

Main purpose of job: To provide specialist advocacy support to a caseload of clients with complex mental health needs, including support around housing, finances, health, domestic abuse and other issues. The role may also involve occasionally supporting CARA groups.

Start date: As soon as possible (subject to Enhanced DBS Check and satisfactory references).

Salary: £28,344 - £30,469 per annum.

Contract: Permanent contract.

Hours: Full time, 35 hours a week.  

Place of work: To work flexibly across CARA premises in Colchester with regular travel across mid and north Essex, including Braintree, Chelmsford, Clacton, Colchester and Dunmow. The post may also involve some remote working, if a suitable home working environment is available.

Holiday: 25 days per year pro-rata, plus additional closure days between Christmas and New Year.

To apply: Please complete the application form, which can be downloaded from our website explaining how your skills and experience relate to the person specification.  Applications must specifically address each essential and desirable criteria, giving evidence from previous experience or qualifications. 

Application deadline: as soon as possible. We will be reviewing applications and shortlisting candidates to interview as applications are received.

Interviews:  To be arranged as suitable applications received.

This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1.

Job Description

To provide advocacy support to a caseload of clients with complex mental health needs, including support around housing, finances, health, domestic abuse and other issues. CARA’s advocacy service focuses primarily on meeting the needs of some of our most complex clients – victims and survivors who would be unable to access other advocacy services.  The role will also involve supporting the wider CARA team in signposting other clients to external advocacy agencies, as appropriate and attendance at CARA groups to provide a drop-in advocacy surgery.

Main Responsibilities

·To manage a caseload of complex clients seeking short and long-term advocacy support, including support around housing, finances, health, domestic abuse and other issues.

·To manage referrals in to CARA’s Advocacy service, ensuring clients meet the referral criteria.

·To provide line-management for CARA’s social care placement worker and potential future advocacy volunteers.

·To assess all new referrals to CARA’s advocacy services, allocating cases to members of the advocacy team, as appropriate.

·To liaise with other agencies, receiving and making referrals and ensuring that they understand CARA’s role and services.

·To gather information about local and national agencies and manage storage and display of this material at CARA.  To work with CARA’s Integrated Support and Advocacy Manager to create a directory of services that can be used by all the CARA team.

·To support CARA’s group work, including attendance to provide advocacy support and supporting other activities.

·To attend regular team meetings and to work with colleagues to further the objectives of CARA.

·To maintain and collate evaluation data, testimonials or case studies for distribution.

·To adhere to CARA’s organisational policies and procedures, including safeguarding procedures.

·To report to the Integrated Support and Advocacy Manager, Head of Operations, Chief Executive Officer and Trustees as required, including the production of written reports.

·To be administratively self-servicing.

·To undertake any other activities as required by the Integrated Support and Advocacy Manager, Head of Operations, Chief Executive Officer and Trustees.

About CARA

CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs. 

CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex.  We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich.  We also provide remote services.

CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers.  We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.

You can read more about CARA’s commitment to diversity and inclusion on our website. We encourage and welcome applications from candidates from diverse backgrounds.

About Synergy East

CARA is part of Synergy East and we work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.

CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.

Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

The Head of Region provides strategic and operational leadership in the region, ensuring the effective and efficient operation of the regional team and the successful development and delivery of the regional business plan and projects. The role drives the achievement of key performance indicators and targets with a particular focus on church income and community engagement. 

Key relationships

Internally, the Head of Region works closely with the Director of Operations and other Heads of Region to support consistent operational delivery, and management and development of regional staff. The role also interacts closely with all other CCT teams including Conservation, Fundraising & Communication, Initiatives & Partnerships, and Finance.

Externally, the Head of Region is CCT’s regional representative, brokering joint working and engagement with statutory and Church of England stakeholders, funders, politicians at all levels, volunteers, communities and donors.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Friday 9th May 2025

The interviews will take place in Northampton on Tuesday 20th May 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.