Information officer jobs
Purpose of the Role
The Helpline Manager will manage and provide support and advice to a team of Helpline Support, Caseworkers, IDVA, and Helpline volunteers who will be handling calls. The role will also include occasionally providing helpline cover during staff shortages. The helpline supports women on more than 45 different issues with most of the calls relate to violence against women and girls (VAWG) as well as mental health and wellbeing. The Helpline Manager will be responsible in ensuring that the service continues to be culturally sensitive and be able to respond to a diverse population of women with complex needs; managing the rota for staff and volunteers, ensuring there is sufficient helpline cover, identifying and managing safeguarding issues, monitoring staff performance, maintaining the helpline database, and providing helpline data to other staff.
The role will also include occasionally attending external stakeholder meetings and raising awareness of the helpline service. The Helpline Manager will also have some involvement in other MWNUK projects, services and activities as required. The role requires a proactive, organised and practical approach to ensure MWNUK’s projects are delivered effectively and efficiently, providing high quality support and customer service across the organisation, both internally and externally.
Main responsibilities
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Supervising the Helpline team of 11 staff (however this is equivalent to 3 full-time staff per day only) and ensuring there is sufficient helpline cover and monitoring their wellbeing.
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Recruiting and training helpline staff and volunteers with the support of senior management and ensuring their development needs are flagged up.
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Monitoring performance of helpline staff through daily check-ins, debriefs, monthly supervision meetings and annual appraisals.
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Holding regular helpline team meetings and sharing learning as well as identifying and sharing interesting cases with Senior Leadership Team including the Advocacy Officer.
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Planning and delivering training to staff and volunteers in line with changes in law, policies and procedures, including safeguarding.
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Regularly attending external meetings such as MARAC (Multi-Agency Risk Assessment Conference), liaising with police, social services, and other partner agencies. These meetings are a critical part of safeguarding and time for preparation and follow-up is built into the role.
Safeguarding
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Implementing MWNUK Children and Adult Safeguarding policies and procedures.
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Responding to safeguarding concerns in a timely manner and promoting good practice.
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Identification, handling and recording of all safeguarding risks and issues for both children and adults, including in instances of domestic abuse, forced marriage, honour-based violence, sexual abuse, self-harm, isolation, housing, marriage and divorce etc.
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Escalating and de-escalating risk, report writing and recording accurately all decision-making during case reviews.
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Having regular case reviews and making evidence-based decision-making.
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Monitoring and evaluating safeguarding practices.
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Liaising with external agencies as and when required.
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Reviewing helpline cases before they are closed ensuring the data has been properly recorded.
Managing cases
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Triaging, managing, prioritizing and allocating helpline cases.
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Maintenance of accurate records, online databases, filing systems and computer files and gathering of statistics as required by the Operational Director and / or CEO and external evaluating consultant.
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Maintenance of all information in line with confidentiality and data protection policies while observing professional boundaries at all times.
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Monitoring helpline data and identifying any trends and sharing them with senior management and the Advocacy Officer.
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Ensuring policies and procedures are followed.
Other duties
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When required (i.e. when there are staff shortages) provide cover on the helpline and respond to phone calls, emails, texts, webchat and the newly launched Amal Safety Mobile App, in a faith and culturally sensitive manner.
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Keeping up to date with helpline issues such as forced marriages, domestic violence, honour- based violence, sexual violence, female genital mutilation, mental health, discrimination and women’s rights – including assisting with projects and services on these issues.
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Promoting the helpline’s services to a range of stakeholders.
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The role will occasionally involve delivering training workshops and leading discussions on critical issues such as forced marriages, domestic violence, FGM, and honour-based violence, primarily with schools, colleges, and community organisations. These responsibilities will be planned in advance and integrated into the team’s schedule.
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Carrying out duties to support the Operational Director and CEO.
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Attending training for professional development, as required.
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Undertaking outreach work, if required.
Person Specification
Professional Experience, Knowledge and Understanding
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Strong experience of dealing with minority ethnic women particularly from Muslim communities who have suffered domestic violence and other forms of abuse such as forced marriage, honour- based violence, sexual violence, mental health issues etc.
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Knowledge of key issues that will arise on the helpline such as domestic violence, forced marriage, honour-based violence, sexual violence, mental health, hate crime etc.
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At least one year's experience in handling children and adult safeguarding.
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Willingness to participate in further training and development opportunities.
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Working in a trauma informed way by recognizing impact of trauma on women.
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Experience of managing, supporting and supervising a small team.
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Second language such as Arabic, Bangla, Punjabi or Urdu.
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Excellent IT skills (Microsoft365: word processing, databases, PowerPoint, spreadsheets and Outlook).
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Desirable line management experience.
Abilities and Skills
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Significant organisational and administrative skills, supported by a proficiency with ICT.
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Able to build relationships with whilst maintaining professional boundaries.
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Proactiveness, enthusiasm and commitment along with an honest and trustworthy approach to the role.
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High level of professionalism when dealing with internal and external stakeholders.
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Strong organisational and interpersonal skills with solid communication skills – written and verbal.
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Experience of effective teamwork i.e. listening (including taking on feedback), being respectful and instilling confidence and motivation in staff and volunteers.
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Ability to work independently without supervision and being able to use initiative.
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Communicating information from management to staff in an accessible way.
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To be able to work under pressure, whilst keeping calm and levelheaded.
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The ability to work in a demanding environment, meeting tight deadlines by prioritising and delegating as necessary.
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Understanding of and adherence to confidentiality and data protection issues and an understanding of maintaining professional boundaries.
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Understanding and knowledge of the voluntary / non-profit women’s rights sector.
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Drive and willingness to go above and beyond role and be able to demonstrate a commitment to women’s rights.
Personal Qualities
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Flexible, motivated and committed to a high standard of working, with a willingness to take on additional duties.
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Adaptability to changing circumstances and new ideas.
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Resilient and determined to achieve goals.
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Committed to vision, mission and aim of MWNUK.
Equal Opportunities Awareness
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An awareness of diversity issues and a positive, non-discriminatory and non-judgmental approach.
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A commitment to working in a flexible and collaborative manner with all members of the MWNUK team.
Application Process
If you have any questions about the role or would like to discuss it further, you can book a 15-minute online slot with the Operations Director, Shameem Hussain, using Link
Please note that this is not an interview and is strictly for informational purposes only.
1st Stage
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Please email your CV (including two references details) and a cover letter (no more than two pages) to by 5pm on Monday, 5th May 2025. In your cover letter, please address the following questions:
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Why does this role appeal to you, and what experiences make you an ideal candidate?
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Why do you want to work in the women’s sector, and how do you believe you can make a difference?
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Safeguarding is a crucial part of this role—what experience and knowledge can you bring to this aspect?
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We will only process completed applications and will not chase up missing CVs or cover letters.
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Please note that feedback will not be provided at stage 1 of the application process.
2nd Stage
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Shortlisted individuals will be invited to attend an interview on either Monday 12th May or Tuesday 13th May 2025.
Further Information
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Basic DBS clearance is required.
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Evidence of your right to work in the UK is required.
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If successful, references will be requested. To help speed up the process please include references in your CV.
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Please note that in accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.
The Head of Business Development works closely with the CEO and has responsibility for all aspects of the development of BLCF’s business interests including long-term income growth, philanthropy, partnerships, communication and new business initiatives. They will nurture and grow the Foundation’s long-term growth income, secure funding for new initiatives and develop and deliver our CSR and social value work, extending the reach of our services to increase our revenue through the excellent communication of our business and strategic aims. Their duties will include identifying leads, pitching companies, NFP, government offices and local authorities, building and maintaining strong relationships with new and existing businesses and suppliers, whilst responsible for the overall strategic management and programme development of a portfolio of partnerships. They operate as part of the Senior Leadership Team (incl CEO and Head of Impact) they will contribute to strategic development and delivery of the foundations Strategic Plan, vision, and values.
Responsibilities
Work with the CEO and Head of Impact to develop plans and strategies to ensure quality services are delivered that meet organisational objectives and charitable articles to the highest standards.
As part of the Senior Leadership team, work with, advise, contribute, and respond to the CEO and Head of Impact and the partnership they create to ensure they are deliverable and adequately resourced and costed and deliverable.
Work with the CEO to set and implement Strategic Plan Delivery Plan targets and objectives and budgets to deliver them. Ensuring information is cascaded to all staff in their area and that staff connect to the Strategic Plan though their own workplans.
Core Role Delivery
Work with the CEO and under their direction to identify, develop and deliver new partnerships and to increase revenue and business growth that support the Foundations long term sustainability and long-term income targets. Basing new work on evidence of need as identified by the Head of Impact . This includes but not exclusively development of new flowthrough opportunities, endowment partners, legacy, corporates, social value and CSR initiatives and all aspects of business growth.
Provide support and advise to potential and existing partners about our work and proactively look to address inequality and fairer access to opportunities the Foundation offers.
Oversees the team and external contractors tasked with effective communication with our corporate and business partners to ensure it is a means to drive partnership and business growth.
Staff & Contract Management
Ensure an appropriate, effective staff, freelance and volunteer structure to deliver the services; recruit and manage staff & volunteers and resources to achieve required service response and quality.
Ensure all staff development and review processes are undertaken including induction, appraisal, and performance, in line with required processes. Resolve performance issues among staff and volunteers engaged in delivering services.
Performance Management
Working under the direction of the CEO develop, agree, and secure agree all partnership agreements and MOU that support the emerging partnerships and ensure they are in line with the Donor Care Plan specifications.
Working with the CEO and Finance, oversee and monitor all contract and partnership agreement terms with regards to agreed milestones and cashflow of fees and funds; anticipate problem areas and lead as necessary on mitigating action and ensure deliver of agreed targets.
Work to the Head of Impact to inform monitoring reports as required to ensure clear and transparent delivery of agree contracts.
Ensure appropriate levels of training are maintained and a good working understanding of the policies and procedures of the Foundation.
Contribute to the Quality Accreditation process to ensure highest standard of the foundation are achieved.
Relationship Management
Under the direction of the CEO develop and maintain proactive, collaborative and effective strategic relationships with corporate partners, commissioners, contract managers, business partners and funders to maximise the charity’s influence and ability to deliver quality services and grow it income and funding.
Manage the Bedfordshire & Luton Funder Network to maximise opportunities for support, collaboration, and information sharing.
Representing the Organisation
Maintain an excellent understanding of business and charity sector issues to better inform our work, ensuring information is cascaded to wider members of the team.
Represent the Foundation at Regional and National events.
Proactively develop and maintain an appropriate network of contacts in the grant making and business sectors.
Represent BLCF positively, working closely with the CEO promoting its current work and future development opportunities.
Provide proactive support to the CEO with other initiatives, where required.
Experience
Significant and demonstrable experience of partnership working and income generation and growth with a wide range of businesses, funders, Trusts, Local Authorities and the VCSE.
Clear understanding of the wider voluntary and charity sector (D).
Experience of working on delivery and negotiation of complex contracts and partnership agreements and range of successful funding applications to local and national funding initiatives.
Considerable experience of developing business initiatives to drive successful organisations in line with Corporate Social Responsibilities (CSR) priorities.
Experience in management and delivery of excellent communication campaigns, tools and teams (D).
Understanding of need in the Bedfordshire County (D).
Skills & Abilities
Excellent personnel and communication skills and able to work effectively within a team and with external partners and business contacts.
Excellent skill in processing information accurately and write succinct reports and agreements that’s show clear strategic alignments between partners and BLCF.
Excellent networking skills able to establish good interpersonal relationships, rapport, and credibility with a wide range of people including business leaders, local and national government officials, Trustees, advisors, donors and wider stakeholders.
A self-starter, able to act on own initiative and to organise, plan and prioritise own workload to meet deadlines.
Demonstratable ability to work effectively under pressure and to demonstrate a professional approach in any situation.
Fully computer literate including Word, Excel, Power Point and use of databases.
Excellent knowledge of marketing communication and messaging methods and approaches to meet needs of target audiences.
Equality Issues
Able to demonstrate how diversity, equality, and inclusion (DEI) can be made integral to their work and its delivery.
Some knowledge and understanding of equality issues and legislation relating to the charity sector.
Personal Attributes
Committed to excellent communication and the provision of high-quality services to a relevant range of partners.
Ambitious, energetic and with an outward focus with a strong business mindset and experienced network of contacts.
Highly motivated, with an enthusiasm and determination to build the resources available to grow the financial sustainability of BLCF through excellent business and income growth.
Strong commitment to the philanthropic values of the Community Foundation.
Education & Training
Educated to degree level or equivalent or with work and personal relevant experience.
Other Requirements
Able to work evenings and weekends as necessary.
Ability to access and work across all the county of Bedfordshire or other geographical areas as dictated by our funding streams, when necessary. To ensure we meet the business and operational requirements of the organisation.
Current driving license and access to a vehicle or transport.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Huddersfield Mission as our Centre Manager!
Huddersfield Mission is the foremost voluntary organisation in Huddersfield and wider Kirklees that works with people who are experiencing significant poverty, homelessness, poor mental health or addiction issues. We support about 1000 different people every year.
Are you a proactive and values-driven leader ready to oversee the daily operations at Huddersfield Mission? We are looking for a skilled individual to ensure our services run smoothly and continue to provide vital support to the Huddersfield community.
This crucial role demands excellent communication skills and the ability to design and implement effective processes to help others achieve and work more effectively. As Centre Manager, you will play a key part in implementing policies and procedures, ensuring compliance with Health & Safety and Volunteering guidelines, and co-leading on Safeguarding.
You will lead our operational teams, including café, premises, and room hire services, to deliver exceptional service while contributing to plans for future growth.
As a key member of the Huddersfield Mission Management Team, you will collaborate closely with the Chief Executive, Advice Service Manager, Board of Trustees, and sub-committees, contributing to the strategic direction of our organisation.
This is a fantastic opportunity for a proactive leader who thrives in a dynamic environment and is deeply committed to making a meaningful difference in the lives of people in Huddersfield.
Employee Benefits
- Attractive Salary with Contributory Pension
- Employee Support Scheme
- Subsidised Meals
- Friendly and Committed Team
CV without a covering letter will not be considered
The client requests no contact from agencies or media sales.
Passionate about educational equality? Join our team and make a difference.
Location: Hybrid (2 core office days/week in King’s Cross). For staff outside of London, there is more flexibility (with all staff expected to travel to the office at least once per month).
Hours: Full-time (37.5 hours/week, Monday to Friday, flexible working patterns available).
Salary: £50,000 (including £2k London weighting)
Start Date: September 2025
Benefits
✅ 36 days of annual leave (including bank holidays).
✅ Flexible working options (hybrid & remote available).
✅ Professional development and training opportunities.
✅ Termly in-person team development days in our London office.
✅ Be part of a growing, mission-driven organisation making a real impact.
About Us
Get Further is an award-winning charity that helps students from disadvantaged backgrounds secure essential English and maths qualifications. We support students in further education by providing specialist tuition, helping them progress into higher education, apprenticeships, and employment. Our programme has been proven to significantly improve student outcomes, with students on our programme more likely to improve by at least one grade compared to the national average.
To help more students get further, we are seeking a driven and passionate Head of Fundraising who will build relationships with major donors to the charity – especially Trusts and Foundations – to secure a significant portion of the charity’s income.
The successful candidate will report to the COO and focus on building meaningful, long-term relationships to secure 5-6 figure gifts over the coming years. You will proactively engage with prospective funders, write high-quality applications and deliver excellent supporter engagement, including tailored reports and case studies
About the Role
The Head of Fundraising will be a key member of our Senior Management Team (SMT) and take ownership of our Fundraising Strategy to support the diversification of our income. This role is vital to our future growth and sustainability, and an opportunity to lead an exciting part of the charity which makes a real difference to the students we support.
Strategy and Leadership
- Lead the delivery of our fundraising strategy in line with our current organisational strategy which runs from 2024-2029.
- Lead on the management of key information about Get Further’s fundraising activity and ensure it is stored appropriately, well organised and with high attention to detail. This will include supporting the transition of the fundraising function onto Salesforce.
- Prepare fundraising update reports for the Finance and Risk Committee and the Board of Trustees as required.
- Contribute to and attend internal/external events on behalf of Get Further as required.
Fundraising and Stakeholder Engagement
- Lead the core fundraising activities, including line managing our Fundraising Officer. This includes developing an in-depth understanding of existing and potential supporters to provide tailored relationship management, including engagement opportunities, to meet significant targets over multiple years.
- Support the Fundraising Officer to identify new prospects, in particular, charitable trusts and foundations that have the potential to support Get Further for the first time. You will effectively qualify and engage with prospects to build a pipeline for the coming years, matching prospects with appropriate asks.
- Oversee and write compelling applications for funding that are tailored to each recipient and make a convincing case for how their support with help more young people achieve their gateway qualifications.
- Lead on ensuring all supporters and donors receive updates and reports within the required timeframes and that these are crafted with impact data and case studies to ensure maximum stakeholder engagement.
Team Management and Collaboration
- Provide effective line management of our Fundraising Officer to support their personal development and successful delivery of their role.
- Work closely with the COO to develop budgets to accompany applications and provide financial reports to funders and partners.
- Work closely with the Impact Team to develop efficient processes for impact reporting to funders.
- Support the COO to ensure that policies relating to fundraising are up to date and fit for purpose.
- Provide expertise to the Senior Management Team on philanthropic opportunities and ensure fundraising is conducted in line with the relevant legislation and the Code of Fundraising Practice.
About you
You’re an experienced fundraiser securing major grants and ready to take the lead in an ambitious, high-impact role. You’ve built strong funder relationships, crafted compelling proposals, and maybe even supported a team. Now, you’re looking to drive strategy, maximise funding, and make a real difference in tackling educational inequality. This is your next step.
We are looking for individuals who are passionate about our mission and demonstrate the following:
ESSENTIAL
- Experience in applying to and stewarding trust and foundations to secure 5+ figure gifts over multiple years.
- Extensive knowledge of the fundraising landscape.
- Significant experience in crafting creative and compelling funding proposals, including, being able to present and share the impact story of a charity.
- Excellent financial literacy with the ability to develop project budgets and financial reports.
- Proven ability to lead and work across a high-performing organisation in pursuit of ambitious targets.
- Ability to hold yourself and others accountable and always remain open to learning from others.
- Excellent attention to detail, organised, works well independently.
- Familiarity with database systems, like Salesforce (or able and interested in learning to use a database management system).
- Excellent interpersonal skills: bold, ambitious, optimistic, tenacious and a supportive team member with the ability to manage external stakeholders effectively.
- Committed to safeguarding the young people we work with via compliance with safeguarding frameworks and keeping confidential/sensitive information secure.
- Highly motivated to maximise impact, at an individual and organisational level.
DESIRABLE
- Familiarity with the FE sector.
- Experience of direct line management of team members.
- Experience in implementing and developing a successful fundraising strategy.
- Knowledge of the funding landscape for education and disadvantaged young people.
To support students in further education from disadvantaged backgrounds to secure gateway English and maths qualifications that unlock opportunities.
The client requests no contact from agencies or media sales.
Purpose of the Job
Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.
Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.
This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.
Job Description
Strategy and planning
- Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
- Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
- Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.
Risk management and compliance
- Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
- Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
- Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
- Assess requests made in relation to GDPR.
People management and development
- Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
- Supervise the work of paid staff and volunteers
- Maintain and develop standards of service delivery.
- Advise the Head of Advice on staffing and service-related issues.
- Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
- Ensure that the service area and projects are adequately resourced.
- Ensure recruitment and selection of paid staff and volunteers as appropriate.
- Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
- Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
- Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
- Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy.
- Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
- Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
- Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.
Operational performance management
- Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
- In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients.
- Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
- Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
- Maintain and develop standards of service delivery.
- Take part in internal consistency exercises at least quarterly.
- Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
- Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
- Provide technical support and act as consultant to the advisers.
- Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
- Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate.
- Ensuring that appropriate data protection procedures are in place and are followed by all workers.
- Lead on safeguarding and gender violence issues in accordance with policies.
Other duties and responsibilities
- Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.
Stakeholder Engagement
- Collaborate with management and other departments to align quality standards with organisational goals.
- Engage with external partners and regulators to ensure compliance with industry standards and share best practices.
Reporting and Analysis
- Prepare and present reports on advice quality metrics to management and stakeholders.
- Utilise data to identify trends, risks, and opportunities for improvement.
Confidentiality and safeguarding
- Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
- Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
- Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.
Research and Campaigns
- Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys
Person Specification | What you need to do this job
Essential Criteria
- Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
- Ability to plan and manage projects.
- Commitment to continuing professional development.
- Experience of monitoring and maintaining service delivery against agreed targets.
- Ability to plan and prioritise own time and work and work of others in a pressured environment.
- Experience of analysing information to produce reports.
- Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
- Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
- Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
- Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports.
Desired Criteria
- Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
- Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
- Experience of supporting change.
- Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
- Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
- Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
- Experience in managing budgets.
- Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
- Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
- Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
- Access to own transport and able to work at any service location in the Bureau’s area of operation as required.
Application Process:
To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.
If you do not complete a full supporting statement in the requested format, your application may be rejected.
Addressing each point of the person specification
This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile. Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification. It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities.
Please provide one example for each requirement. You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words.
A useful guide might be S.T.A.R:
- Specific – give a specific example
- Task – briefly describe the task/objective/problem
- Action – tell us what you did
- Results – describe what results were achieved
Please provide recent work examples wherever possible. However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.
We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.
Interview Process:
The closing date is Friday 2nd May 2025, 6pm
Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.
Our selection process consists of three stages:
- Stage 1 – Telephone Interview:
Initial interviews will take place via telephone on Thursday 15th May 2025.
- Stage 2 – Formal Interview (In-Person):
Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview on Monday 19th May 2025.
- Stage 3 – Practical Activity & Final Q&A:
Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final questions.
Please note that Stages 2 and 3 will take place on the same day.
To help people solve their problems by providing options.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference. Responsible for email marketing, PPC and paid social campaigns to drive engagement, reach new audiences and provide an excellent supporter experience.
You’ll work closely with the Digital Marketing Manager and wider Marketing team to contribute to the wider marketing strategy, and with teams across the organisation to effectively communicate our wide range of information, services, fundraising and campaigns to digital audiences.
About us:
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK.
We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Please download the job description to see full role responsibilities.
Location: We operate a hybrid model (home and office, London SE1).
Closing date: Sunday 27 April
The client requests no contact from agencies or media sales.
Purpose of the Job
Want to own and shape a mission-critical system that empowers an entire charity to do its best work?
UK Youth is one of the UK’s leading youth sector charities, with a bold ambition to unlock youth work for all. We deliver national programmes, support a growing movement of local youth organisations, and amplify the voices of young people. Technology is becoming a key enabler for how we improve processes, understand our impact, and engage with our network.
As UK Youth’s go-to person for Microsoft Dynamics 365, you’ll manage our CRM system at the heart of our digital operations. You’ll keep it running smoothly and ensure it’s fully integrated into everyday workflows across the charity. As we begin to shape our digital strategy, you'll play a key role in influencing its direction and ensuring our CRM platform supports our wider digital ambitions. Acting as a functional consultant and product owner, you'll ensure the system supports teams to work smarter and more efficiently.
You’ll also manage our external CRM supplier relationship, lead system improvements, and help build a digital-first culture that enables growth and strong user experiences.
Who we are
UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.
UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.
Key Responsibilities
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Be the go-to person for all things Dynamics 365 and Portal-related.
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Own the CRM service desk—your ability to prioritise tasks will directly impact how smoothly teams across the charity operate.
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Liaise with external suppliers to ensure a high-quality service for users.
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Manage user roles, access levels, and license use.
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Ensure licenses match business needs and are used efficiently.
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Manage the CRM budget and supplier contracts.
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Maintain strong supplier relationships and enforce service agreements.
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Lead system upgrades and feature rollouts that enhance how we engage with partners and measure our impact.
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Collaborate with the IT Manager to deliver integrations.
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Stay current with Dynamics updates and apply improvements.
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Maintain data quality across systems.
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Ensure compliance with data protection laws and internal policies.
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Advise leadership on data-related risks.
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Monitor system health and implement necessary updates.
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Maintain strong digital security and service continuity.
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Help teams with data extraction and reporting as needed.
Experience, Skills & Experience we're after
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Advanced knowledge of Microsoft Dynamics 365; certifications a bonus.
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Experience supporting portals (Umbraco familiarity is desirable).
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Skilled in configuring Dynamics 365 and using Power Platform tools (Power Apps, Power Automate).
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Experience delivering Agile projects.
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Proven success as a product owner or functional consultant.
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Understanding of GDPR and data protection compliance.
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Strong grasp of Infosec and Microsoft 365 architecture.
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Experience handling first and second-line operational issues.
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Confident working with stakeholders at all levels.
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Solid customer service and relationship-building track record.
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Experience with strategy development or project management is a plus.
Why work at UK Youth?
We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even for those working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.
UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.
We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.
We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
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Flexible/Agile Working
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27 days annual leave plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
Closing date: Monday 28th April 2025 at 08:00am
Provisional Screening & Interview Dates: 2nd May - 9th May 2025
Target Start Date: 6th June
UK Youth is a leading charity with a vision that all young people are equipped to thrive and empowered to contribute at every stage of their lives.

The client requests no contact from agencies or media sales.
We are seeking a personable, highly organised administrator to assist our HR Manager with recruitment, professional development, payroll preparation and other HR tasks; and to assist the COO with administration for the Board of Trustees and occasional PA duties.
Our successful candidate will bring proven administrative/clerical experience, ideally gained in a cultural or charitable environment, plus either some experience of HR or an enthusiasm to learn HR practice. Exceptional organisational and communication skills, along with a ‘can do’ attitude and a high level of attention to detail are essential for this role. Experience of minute-taking would be beneficial, as well as a GCSE in maths, plus absolute discretion and good humour.
If you are excited by this opportunity and have the skills and experience we’re looking for, then take a look at the application pack where you’ll find more information about the job and how to apply. The application pack and form are available on our website.
CLOSING DATE FOR APPLICATIONS: 9am, Friday 25 April 2025
INTERVIEWS: Tuesday 29 April 2025 at Perry Green, East Hertfordshire.
The client requests no contact from agencies or media sales.
The Work Rights Centre is looking for an experienced solicitor to contribute to our growing employment rights programme by providing expert legal advice and casework, and supporting the wider development of the charity and our strategic goals.
This is an ideal opportunity for a candidate with a strong sense of justice, who values impact, teamwork, and the autonomy of working in a diverse and agile team. We can accommodate flexible and remote work, and offer 28 days of annual leave in addition to a winter holiday break.
The role
As Employment Solicitor, you’ll provide excellent employment legal advice, and support the Head of Employment in supervising our two senior legal advisers. You’ll also use your expertise to create accessible public-facing legal information, deliver training to other advisers, and collaborate with colleagues in the policy team. This is a real opportunity to support vulnerable workers' individual and group claims, while contributing to systemic change.
About you
We seek a colleague who shares our mission to end in-work poverty by helping vulnerable workers find justice, and who has:
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Three years PQE in the UK in employment law;
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Experience of working in a legal team, supervising and delegating work;
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Excellent case management skills, demonstrating an ability to quickly gather case facts, draft good case summaries, plan actions accordingly;
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Excellent client management skills, including courtesy, professionalism, an ability to set realistic expectations and keep the client informed of case progress;
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Knowledge of, and empathy with, the backgrounds and experiences of migrants and other vulnerable workers.
Please download the job description for full responsibilities and complete person specifications.
The client requests no contact from agencies or media sales.
£28,000 - £30,450 per annum
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re on the lookout for a Legacy and In Memory Executive to join our Individual Giving Team here at Prostate Cancer UK. This role focuses on legacy and in-memory giving - including gifts in wills which are some of the most meaningful contributions we receive, helping us fund research that will save and improve lives.
In this role you’ll be part of an exciting time at the charity, joining us as we roll out our new Fundraising Strategy and start developing new products. You’ll be delivering thoughtful, well-timed and engaging communications to a variety of audiences, helping us reach new supporters and deepen relationships with those already connected to us. Your work will play a vital part in raising awareness, encouraging supporters to consider leaving a gift in their Will, and providing meaningful ways to remember loved ones.
Working closely with our Legacy and In Memory Manager, you’ll help manage relationships with external agencies and collaborate with both internal teams and external partners to make sure our plans are delivered smoothly and successfully. It’s a role where your creativity, empathy and organisation will all come into play.
You’ll also be responsible for the operational duties of the Prostate Cancer Memorial Sculpture – a poignant tribute to the dads, grandads, brothers and friends we’ve lost to prostate cancer, and a place for families and communities to reflect, remember and raise awareness.
What we want from you
We’re looking for someone ready to take ownership of our legacy and in-memory giving programmes, ensuring their continued growth and success. You do not necessarily need previous experience within a legacy role but be willing to develop skills and knowledge in this area. You’ll bring warmth, empathy and professionalism to every interaction, recognising that behind every gift is a deeply personal story.
You’ll have excellent communication skills, both written and verbal, and a genuine sensitivity when engaging with supporters – whether they’re considering a gift in their Will or honouring the memory of someone special. You’ll be comfortable working collaboratively with teams across the organisation, as well as with external partners and agencies, always bringing a positive, solution-focused approach. You’ll know how to tailor messages for different audiences and balance multiple priorities while meeting deadlines.
If you’re looking for a role where you can make a meaningful difference every day, we’d love to hear from you.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Ally Ship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identity as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 27th April 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled on Wednesday 7th May 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vacancy Reference: BfN2026/01
Job Title: Finance Assistant
Salary: £13.52 per hour
Number of Posts: 1
Type of Contract: Fixed Term for 1 year
Start Date: ASAP
Hours of Work: Minimum 21 per week (possibility to increase)
Working Pattern: Must include core hours on Monday, Tuesday or Wednesday and times when interaction with members of wider team is possible.
Work Location: Remote (If located in West of Scotland – hybrid work also available)
Responsible to: Finance & Systems Manager
Closing Date: 29/04/2025
Proposed Interview Date: We will shortlist and interview while the vacancy is being advertised and reserve the right to withdraw the advert if a suitable applicant is recruited prior to the closing date.
Job Information: The Finance Assistant will provide efficient and accurate support by inputting financial records, ensuring smooth financial operations and generating and analysing reports using Sage and Excel. This is an excellent opportunity for a hard-working colleague to make a difference and further develop skills and experience in charity finance within a supportive and values-driven organisation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're on the lookout for a seasoned pro who knows their way around the software development and project management lifecycle—if that sounds like you, keep reading!
Location: Hybrid (expectation to travel for team days/as business requires)
⌚ Contract Type: Permanent, 35 hours per week
Salary: Starting from £64,866.26 - £71,352.88 dependent on experience and location
What is a Head of Digital, Data and Technology?
As the Head of DDaT Portfolio Delivery, you will leverage your extensive experience and deep understanding of the technical project lifecycle and key delivery methodologies. Proficiency in Agile, Scrum, DevOps, and Waterfall frameworks is essential for effective governance and optimisation of complex project portfolios.
This role offers a unique opportunity to apply your skills and passion for change in a growing healthcare organisation, supporting over 110,000 clients annually.
You will collaborate closely with various heads of departments and colleagues across the business to ensure all DDaT deliveries are strategically aligned, rigorously tested, delivered on time and within budget, and fully adopted by the business. This role drives seamless execution from small enhancements to large-scale projects, enhancing the client journey, operational efficiency, and business impact for MSI UK.
What can we offer you?
- Expenses incurred while traveling outside your base location will be reimbursed.
- Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
- Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card
In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!
What you’ll be doing:
The role of the Head of DDaT Portfolio Delivery will have:
- Deep understanding of software development, IT infrastructure, DevOps, Agile, and Scrum practices, with experience in AI, ML, RPA, UX, design, end-user testing, and requirements gathering.
- Ability to analyse complex problems, devise solutions, and make informed decisions under pressure.
- Identify risks, implement mitigation strategies, and ensure projects stay on track.
- Ensure deliverables meet standards through effective QA and testing protocols, with continuous monitoring and evaluation.
- Comprehensive understanding of project lifecycles, tailoring Agile, Scrum, and Waterfall methodologies for timely, budget-compliant delivery.
- Capable of troubleshooting technical issues and understanding software or product development intricacies.
- Expertise in system architecture, DevOps, risk management, ITIL, technical documentation, and programming languages.
- Oversee testing quality internally and with vendors, ensuring robust methodologies and evidence collection.
- Familiarity with technologies used, capable of troubleshooting technical issues.
What we’re looking for:
- Extensive experience delivering complex digital and tech-enabled programs, with deep knowledge of healthcare technology ecosystems (e.g., NHS Digital, EPRs, FHIR, GDPR, DSPT).
- Proficient in Agile, Scrum, DevOps, SAFe, Lean, and Waterfall, ensuring efficient delivery across cross-functional teams.
- Proven leadership in digital/data/technology strategy, including authoring and presenting strategic documents to executive teams.
- Skilled in developing and deploying client-facing digital solutions (e.g., portals, remote monitoring, digital health apps), ensuring compliance, usability, and smooth go-live transitions.
- Strong stakeholder engagement and vendor management skills, including RFPs and procurement via NHS frameworks (G-Cloud, Digital Marketplace).
- Expertise in demand and capacity planning for DDaT, aligning delivery with business needs, compliance, and budget.
- Experienced in BI and data strategy projects, including integration, analytics, automation, and emerging technologies (RPA, AI, ML).
- Able to gather technical requirements aligned with business goals and system capabilities.
- Skilled in measuring ROI on tech initiatives using KPIs and cost-benefit analysis.
- Strong project management skills across the full lifecycle, blending PRINCE2 governance with Agile and Waterfall delivery.
- Experienced in Agile product development—from strategy to launch—and translating complex technical concepts for non-technical audiences.
- Deep knowledge of emerging digital trends and their strategic applications.
- Flexible to travel and work outside core hours as required.
- Established and led PMO practices to ensure strategic alignment, risk management, resource planning, and continuous improvement.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.





Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.
We have two exciting opportunities to join our National Events Fundraising Team. This team looks after all our fundraising events from Supporter-Led and Virtual Challenges to the London Marathon and Swimathon. The team provides a wide range of activities that our supporters can engage with.
We are a passionate, fun and inclusive team based across the UK. We offer the chance to work in a creative and innovative team where you will join our mission to deliver an unrivalled supporter experience while increasing participation and income. We're looking for individuals experienced in product management within an events fundraising environment, with a particular focus on running events and our wider challenge events portfolio.
As an Events Officer, you will play a crucial role in delivering successful fundraising products that enhance supporter experience and increase participation and income. You will be responsible for implementing strategies and plans for various products, managing budgets, and ensuring the achievement of income and recruitment targets. Your efforts will directly impact our ability to support our mission and goals.
Main responsibilities:
- Collaborate with the Events Product Lead to create and implement product strategies that deliver income and achieve team goals.
- Act as the single point of contact for all matters related to specific products, providing thorough briefing documents, advice, and support to other teams.
- Maximise fundraising potential by planning activities based on market and audience insights.
- Monitor income and expenditure, maintain accurate records, and produce statistics to analyse performance.
- Deliver agreed marketing and stewardship plans for products.
- Ensure effective and efficient procedures for supporter interactions, including enquiry, registration, fundraising support, banking, and thanking.
- Support the evaluation of products and assess the efficiency of marketing channels and overall performance.
Key Criteria:
- Previous experience in fundraising, marketing campaigns, and event management (ideally sport or running events).
- Excellent communication, negotiation, and presentation skills with the ability to build strong relationships with diverse stakeholders.
- Strong organisational and administrative skills with attention to detail.
- Goal-oriented with the ability to use initiative and work independently.
- Proficiency in Microsoft Office and experience in accurate database management.
- Enthusiasm and dedication to the mission and goals of Marie Curie.
Please see the full job description .
Application & Interview Process
- As part of your online application, you will be asked for a CV and Cover Letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: April 21st, 2025
Salary: £26,370 - 29,297 per annum (+ £3,500 London Weighting Allowance if applicable)
Contract: Fixed-term (12 months), full-time (35 hours per week)
Based: Hybrid. Home-based and Embassy Gardens office in London (flexible visits). Occasional travel is required to attend Marie Curie's events.
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
Do you have a passion for supporting carers and making a real difference? Are you looking for a rewarding new role in a small, local charity?
Join the Carers’ Hub team and make a lasting difference to the lives of unpaid carers in Lambeth. This is an opportunity to manage a talented and dedicated team as we enter the next phase of our development.
The Adult Carers Team Leader reports directly to the Operations Manager and is responsible for leading and managing the Adult Carers team.
You will provide leadership and stability to the Adult Carers staff team, by line managing, coaching and supporting employees to create a happy, productive work environment. You will work within the Adult Carers team to deliver an engaging, accessible range of peer support groups, social activities and one to one support, working to targets and budget, ensuring timely and accurate reporting to funders.
This role requires you to work collaboratively with carers and professionals to meet carers’ needs and shape the service, building and maintaining strong partnerships to do so. You will support our wider organisational objectives and help out with events, communications and other ad hoc work.
About us
Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1-1 and peer support, signposting, monthly forums, training, workshops and social activities. We are a charity with ambition, a big heart, and an outsized impact.
As the Adult Carers Team Leader you must be:
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Available to work between 9am and 5pm Monday to Friday (with regular evening and occasional weekend work)
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Skilled at using IT, including Google Suite and Zoom.
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Experienced working with vulnerable adults and those with complex needs.
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Willing to travel within Lambeth
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Willing to undergo a Disclosure and Barring Service check
What can we offer you?
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Professional development, induction, ongoing training and support
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Hybrid working
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Permanent contract
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Holiday pay and pension
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Travel reimbursed
Closing date: 9am Friday 2nd May
Interviews: Thursday 8th May
The client requests no contact from agencies or media sales.
Job Title: Application Support Analyst
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £26,550.40 per annum
Contract type: Part Time, Permanent
Hours: 30 hours per week (across 4 days - days to be agreed)
Refuge is about to embark on a major programme of change to its business systems. This role will be crucial to the success of the programme.
We are looking an Application Support Analyst to work with our Business Systems Analyst in the implementation of these systems, including testing and training users. Once the systems are live the Application Support Analyst will be responsible for day to say issues, monitoring the support inbox and liaising with the provider to resolve issues. They will also be expected to create a training plan for new and existing staff.
This is an exciting time to join an organization which provides crucial services to women and children, help us build our capabilities and make a significant contribution. If you are inspired our mission and would like to bring your skills and energy to our work, we look forward to your application.
Closing Date: 09:00am 25 April 2025
Interview Date: 2 May 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.