Information Management Jobs
We are looking for someone who is passionate about working in Southall with its diverse communities and can act as the first point of contact for SCA. Their duties include managing the office budget, dealing with staff issues and establishing and maintaining policies and procedures. Our Office Manager will be the person who keeps our office running smoothly while also enabling fellow employees to succeed in their roles.
The client requests no contact from agencies or media sales.
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Endometriosis UK is the leading UK charity supporting those living with endometriosis. Formed in 1981, we offer information and support to women and those assigned female at birth with endometriosis, for example through our website and information leaflets, and via our local support groups, Helpline and online forum. As well as directly supporting those with endometriosis, we work to raise awareness of endometriosis amongst healthcare professionals, the public and the media; lobby for improved treatment and management; and support research.
The Communications and Campaigns team works to improve awareness of endometriosis and drive change for those affected by the disease. Our current campaigns and calls on Governments include getting menstrual wellbeing taught in schools across the UK, decreasing diagnosis times, improving rights in the workplace and improving access to treatment.
This will be a busy, varied and important role working closely with the Head of Campaigns and Communications to raise awareness and increase the visibility of endometriosis and Endometriosis UK, and supporting campaigns that really make a difference across the UK. You will be working as part of a passionate team with a strong commitment to achieving change to help those with living with endometriosis.
You’ll be creative, resourceful and be able to create media opportunities that drive awareness and change for those with endometriosis. This is an exciting opportunity to help drive forward Endometriosis UK’s new strategy and boost our impact for the benefit of everyone affected by endometriosis
We are looking for a highly organised, pro-active and confident Communications Manager who creates opportunities to raise awareness of endometriosis with the media. You’ll be experienced in pitching stories across broadcast and print outlets, and have experience of working with case studies to share their story. You will also have a strong understanding of the UK political landscape, supporting policy and public affairs colleagues to create proactive communication opportunities to raise the profile of Endometriosis UK’s policies.
Registered Charity
21 - 50
Our Network is here to offer those affected by endometriosis the support and information they need to understand the condition and take control
The client requests no contact from agencies or media sales.
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Mind in Camden have an exciting opportunity for a motivated individual to join our Hearing Voices Team as a Service Manager. We are looking for a motivated and experienced individual to help sustain and develop our hearing voices projects which include Voice Collective (supporting young people and their families), Voices Unlocked (supporting people in prisons, forensic units and Immigration Removal Centres) and the London Hearing Voices Network (a network of peer support groups for adults who hear voices across London).
This is an exciting opportunity to be part of overseeing and developing these projects while being part of a team that is able to be creative and innovative in its approach. To be successful in this role, you need to have an in-depth understanding of the Hearing Voices Movement and the role of peer support within this, in addition to understanding the importance of different frameworks for understanding mental distress. You will have experience of supervising or mentoring staff/volunteers, and have the skills necessary to build a strong and effective team.
With the confidence and organisational skills necessary to take the lead on busy and diverse projects, on the cutting edge of the Hearing Voices Movement, you will be required to engage with a wide range of stakeholders (from mental health services, prisons, forensic settings, academic institutions, and youth sectors). As such, this role is best suited to someone who is flexible enough to modify their approach to suit the situation. We are looking for someone with strong facilitation skills, who is able to communicate the values of the Hearing Voices Network clearly and accessibly in a range of settings.
As well as having responsibility for the day-to-day management of the projects, including supervising staff/volunteers and ensuring we meet targets agreed with funders, you will also be required to undertake direct development work when necessary. We particularly welcome applications from people who have lived experience of voices or visions and are able to use this experience to inform, and enhance, their work.
To download the job pack and application form, please visit our website.
Please note CVs will not be considered- we shortlist on the basis of application forms.
There is a two-stage interview process – all interviews are in person at our offices.
Closing date: Wednesday, 27th November 2024.
First stage interview date: Tuesday, 3rd December 2024.
Second stage interview date: Tuesday, 10th December 2024.
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Remote, with one to two days a month in High Wycombe
Passionate about peace, justice and human rights? Experienced in running successful advocacy and campaigns programmes?
Embrace the Middle East is a Christian charity helping people of all faiths and none to free themselves from a life of poverty and injustice. We partner with inspiring and courageous Christian organisations in Egypt, Lebanon, Syria, Israel, Palestine and Iraq, providing support services for refugees, enabling women's empowerment, working for community development and offering emergency humanitarian relief. Sustaining the active and powerful social impact of Christian-led NGOs in this amazing and diverse region is what drives us. The challenges are immense. But the sense of purpose is strong.
Advocacy is a growing part of our work, inspired and guided by the voices of our partners – primarily speaking and acting in relation to:
- Issues of peace, justice and equal rights in Israel and Palestine.
- Refugees and internally displaced people across the Middle East.
- The presence and role of Christians in the Middle East.
Informed by Christian voices from the Middle East, we engage with Bishops, church leaders, and politicians, and work to educate and mobilise the UK church to advocate for change.
We are looking to recruit an Advocacy and Campaigns Manager to drive and deliver the implementation of impactful advocacy and campaigns, which actively engage Embrace supporters and UK Christians and church leaders to amplify the voices of our partners and bring about change for their contexts in the Middle East.
Main responsibilities:
- Work collaboratively with colleagues across the organisation to develop and deliver impactful and engaging campaigns into the political sphere with a view to seeing policy and practice changes that will benefit Embrace’s partners and the communities they serve.
- Project manage the delivery of Embrace’s advocacy campaigns strategy for justice and inclusion in the Middle East.
- Work with the Partnership Managers and Church Engagement Team to maintain a nuanced and well-informed understanding of relevant policy, political, theological, church-related and development issues in the region and in the UK.
- Represent Embrace and build strong relationships with advocacy personnel within our Partners and wider sector groups.
- Support the Charity in every way possible to fulfil its vision and charitable aims.
Suitable candidates will possess substantial experience in policy development and engagement within the political system, demonstrating a proven ability to mobilise UK Christians for advocacy and change. You will have project management expertise, particularly in crafting and launching advocacy initiatives aimed at influencing key stakeholders and institutions, with a focus on establishing clear campaign objectives and ensuring timely, budget-compliant delivery of campaign activities.
In the context of this role, a strong theological insight into regional issues is essential, enabling the candidate to navigate the interplay between political and theological matters when collaborating with churches. Their professional capabilities will be complemented by a deep commitment to advancing Embrace’s advocacy efforts, aligning with the charity’s mission and values to transform the lives of marginalised people and communities.
Due to the Christian context of the position, it is subject to an occupational requirement under the Equality Act that you should be a practising Christian who shares our values and ethos at a profound level.
At Embrace, our team enjoys remote and flexible working arrangements, with the opportunity to start your day between 7.30am and 10am and finish between 3pm and 6pm. In addition, you will benefit from a good holiday entitlement and a comprehensive package including a pension scheme, life assurance, retail discounts and a 24/7 employee assistance programme.
For further information and to apply, please visit our website via the 'Apply' button.
Closing date: 22 November 2024.
We aim to contact all shortlisted candidates either before or shortly after the closing date for applications.
Embrace the Middle East is an equal opportunities employer and actively monitor the diversity of applicants. Recruitment and selection procedures reflect our commitment to child protection.
Please note that in order to be considered for this position you need to have the right to work in the UK, either through nationality or relevant work visa.
The successful candidate will be required to complete a medical questionnaire and undertake a disclosure check as part of the Charity’s safer recruitment policy.
Thank you for your interest in Embrace the Middle East.
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Pace is a ground-breaking charity which provides world class and highly specialist education and therapy services for children and young people with neurodisabilities, alongside support for their families.
Our overarching aim is to provide an ‘education for life’ which looks ahead to a child’s true potential in terms of independent functional access to learning and society. Each child’s needs are different and this is reflected in their journey through Pace, but for each child we look to offer the greatest independence for the rest of their lives by maximising physical, communication, self-care and academic progress, giving them and their families/carers skills, strategies and a positive problem-solving outlook, ensuring they thrive beyond Pace.
Pace supports around 600 children and young people a year across the following services.
- Our independent, highly specialist, Ofsted-outstanding school, catering for children with cerebral palsy (CP) and other similar sensory motor disorders.
- Our Child & Family Therapy Service, providing advice, assessments and sessional therapy to children (aged 0-18) and support for families. Alongside CP and sensory motor disorders, our therapy service caters for children with a wider variety of needs, including autistic spectrum disorder, attention deficit hyperactivity disorder, social emotional and mental health challenges, behavioural challenges and school refusers. Our early intervention provision supports babies and toddlers (aged 0-3) known to have, or at high risk of a neurodiasbility.
- Our commissioned therapy services into local special schools, supports children and young people with specialist occupational therapy and physiotherapy.
- Free online advice and support is available via our digital hub.
In addition, we are committed to encouraging the development of best practice nationally – to promote the systemic change that will enhance the life potential of the thousands of children and young people with neurodisabilities across the UK.
As a Trusts and Foundations Manager you will be at the heart of our strategic vision. You will lead on building new and stewarding existing relationships to secure substantial funding from Trust and Foundations to support our core services, across Child and Family Therapy Services and the School. There will also be opportunities to support an upcoming capital appeal.
Position: Trusts and Foundations Manager
Reports to: Head of Income Generation
Location: Aylesbury, Buckinghamshire or Hybrid
Hours: Open to discussion about full-time (38 hrs per week), part-time, flexible working.
Salary: £40,000 FTE per annum
Contract: 2 Year Fixed Term
Annual leave: 25 days plus bank holidays, increases with length of service
Pension: company pension scheme with contribution of up to 4%
What you will be working on:
- You’ll secure significant income from a portfolio of Charitable Trusts and Foundations against agreed annual targets and in line with Pace strategy.
- You’ll proactively identify, develop and support relationships with Charitable Trusts and Foundations (including with their trustees and officers) and provide exceptional ongoing stewardship.
- You’ll collaborate with Pace Trustees and Patrons, the senior leadership team and cross-functional teams, including, Pace School, Child and Family Therapy Services, fundraising and marketing, to support funding applications, data collection/monitoring and impact reporting.
- You’ll adhere to the highest standards of fundraising best practice as set out in the Institute of Fundraising’s Codes of Practice and ensure that all activities comply fully with the relevant Data Protection and any other legislation.
- You’ll manage a Trusts and Foundations Fundraiser (currently on maternity leave) and deputise for the Head of Income Generation if appropriate.
This job is for you if:
- You identify with Pace values and have a genuine passion to improve the life chances of children with neurodisabilities and their families.
- You have demonstrable experience of securing up to six figure gifts from Charitable Trusts and Foundations and meeting income targets.
- You have experience of developing and implementing strategies, action plans, budgets and funding pipelines.
- You have worked successfully with a range of internal and external partners and stakeholders to achieve objectives.
- You have the ability to understand and convey complex information and communicate this clearly and concisely.
- You have excellent IT skills, including database management (ideally RaisersEdge/Nxt or a similar fundraising database).
How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and a covering letter.
Pace is a safer recruitment employer. It means our recruitment process is designed to ensure staff and volunteers are suitable to work with children and young people. If invited to interview you will be asked to complete an application form.
Closing date: 21 Nov 2024, 17:00
Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.
Registered Charity
51 - 100
Every child with a neurodisability like cerebral palsy has potential, their place in the world and a full life to live. At Pace we make it happen.
The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You will contribute to the coporate needs and development of the Trust, with advice and input grounded in sound financial strategy and legal principles.
Maintaining effective management systems and controls to safeguard the financial integrity of the Trust and ensure that all departments are promptly and accurately informed about their financial performance.
To manage and develop the Finance Function which is responsible for the provisin of accounting and investment information and financial services.
Working alongisde the CEO to plan the resources required to support the Trusts activities.
Service the Investment Committee including prepare, develop and anlyse strategic and management accounting information from our Investment Managers
Act as Company Secretary
Interested candidates are invited to submit a CV and cover letter outlining their interest, suitability, and vision for the role, and how they meet the requirements of the person specification in details by 5pm on 4th November 2024.
Interested candidates are encouraged to submit early applications as the application window may close sooner than 4th November 2024 if a suitable candidate is found.
Interviews will be held on the 14th and 15th November 2024.
We are looking for the successful candidate to take up their post in January/February 2025.
Registered Charity
51 - 100
Formed in the 1920's we have a long history of providing services for retired Pilkington employees and their family members across the UK and overseas
The client requests no contact from agencies or media sales.
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By providing finance and support, at SIB we enable charities and social enterprises to exist, grow and thrive. We have disbursed nearly £0.5bn to thousands of organisations since 2002. Our team believes in the power of the social economy, champions the charities and social enterprises we support - and we are all working together to build a more equal society.
It is a hugely exciting time to join the organisation. We are growing, investing in our expert team, and building on the successes of the last few years.
To find out more about what we do here, our values and our generous benefits please visit our website.
Our values are: People First, Curious, Bold, Collaborative, Accountable
About this role:
Reporting to the Deputy CEO, the Communications and Policy Manager will support SIB’s track record of sector, government and media engagement, notably the high standard of publication set through its media partnerships with Tortoise and the Financial Times, its contributions to the policy landscape in the social sector, and its in-house data analysis and insight generation. This new post will contribute to SIB’s ongoing communications and policy work and its reach and influence.
Key responsibilities
1. Support the delivery of a comprehensive plan for our communications and policy activity, combining ongoing promotional communications, specific activities for funds and programmes, and proactively generated content and opportunities to influence
2. Co-ordinating with SIB partners in developing and delivering communication work, on major projects such as the Youth Investment Fund, the Recovery Loan Fund and the Enterprise Development Programme; ensuring that it is powered by data and customer insight of the highest quality
3. Keeping track of policy developments in areas of strategic importance to SIB, notably in social investment, youth, community energy and infrastructure investment. Writing briefings on key policy developments related to SIB’s strategic priorities, proactively identifying opportunities to further our policy agenda; also researching and preparing responses for relevant external consultations, using SIB data and evidence
4. Identifying, cultivating and maintaining relationships and partnerships with key policy, research and communications stakeholders
5. Attending and providing oversight to the Social Investment Forum, as part of SIB’s secretariat and hosting
6. Writing, editing and producing engaging and relevant content at pace for web, social media and e-newsletters, as well as earned and paid channels
7. Management of any external suppliers of communications and policy activities, including agencies, designers, consultants and think tanks
8. Working with the Marketing Manager, Marketing and Events Coordinator, Business Development Manager and wider team to deliver successful external events with customers, stakeholders and partners including attendance at Party Conferences.
9. To work in line with the organisation's values, principles and processes to achieve operational excellence.
10. To adopt our continuous improvement and learning ethos
11. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I
12. To support and contribute to the implementation and delivery of SIB’s strategy
13. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required
Core competencies
- Significant experience at a managerial level in a PR, marketing, external affairs or communications role
- Excellent writing skills
- Good research skills, with an ability to absorb large amounts of information at pace, including in unfamiliar policy areas and produce cogent syntheses
- Strong collaboration skills, with the ability to work effectively teams across functions in an integrated way
- Good established networks through experience in a similar role, and a commitment to expanding those networks to support SIB’s strategic aims
- Experience of building effective media partnerships
- Good working knowledge of data-driven storytelling in a variety of outlets from organisation websites to mainstream media and confidence in interpreting data and understanding the key points to be drawn from it to gain traction in media and campaigning environments
- Experience of developing and delivering effective communications campaigns, including through a range of digital channels
- Strong planning skills and an ability to multi-task, work well under pressure and meet deadlines
- Strong understanding of UK political context, especially as it concerns the social economy, and parliamentary process
- An understanding of how to promote research, policy papers, data analysis and other activities of a think tank and consultancy
- Excellent IT skills and the ability to learn new programmes quickly
Desirable competencies
- Data visualisation skills
- Data storytelling
- A good aesthetic eye and ability to shape images, visuals and formatting, and to liaise confidently with designers
- Understanding of the UK charity and social enterprise sectors
Registered Charity
51 - 100
We believe in the power of the social economy to build a more equal society.
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Prospectus are delighted to be supporting an organisation that funds type 1 diabetes research, based in London with the recruitment of a new IT Support Engineer role.
This role is on a permanent contract and available on a full-time (35 hours) basis. This role is hybrid, with travel to the office based in Islington (London), 2 day a week. The salary range for this role is £28,675 per annum.
The IT Support Engineer will report to the IT Manager and provide IT support to employees and the business. You will assist with the day to day operations of the IT department. You will oversee the migration of Sage 200 and Sage 50 finance systems. You will also ensure IT incidents are tracked and resolved. You will manage server maintenance. You will also ensure IT systems remain secure and compliant with internal regulations and policies. You will help design and implement new processes and procedures, to enhance the IT departments operations.
To be considered for this role, you will have experience working in a small IT team. You will have experience using Windows OS and other desktop application softwares. You will have experience using Active Directory, Microsoft Exchange and Microsoft 365 tenant administration.
You will have excellent communication skills. You will have a strong attention to detail and be able to view and improve processes to make them more efficient.
Desirably, you will have experience using SharePoint, Microsoft Azure and Windows Server 2003-2019. You will also have strong networking capabilities (DNS, routing, switching, etc) and knowledge of Wi-Fi technologies.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
This is a fast-moving process, and applications will be sent across on a rolling basis, please apply using your CV to avoid disappointment.
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We are proud to be partnering with one of the UK’s largest trade unions to help find an outstanding ICT Helpdesk Engineer on a temporary 12 month contract. This is a full time office based role in Holborn.
You will be the initial contact for all colleagues within ICT Support, Membership Portals and queries are received by telephone, the automated ICT Helpdesk system and in person.
MAIN DUTIES & RESPONSIBILITIES
You will assist with resolving technical issues and faults on all hardware and software; providing hands on, remote and verbal ICT support, both within the office and offsite.
You will also provide hands on and remote support to union members, both within the office and offsite for all Members Portals.
You will configure new ICT equipment to current requirements as directed by the ICT Service Manager. You will need a good working knowledge of Microsoft office and will be confident taking ownership of IT issues that are raised. You’ll also have solid experience of providing IT support to service end users.
This role requires someone with good, professional people skills, who can work within SLA’s to get IT issues resolved.
As a specialist Recruitment Practice, Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.
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Prospectus are delighted to be supporting an organisation that funds type 1 diabetes research, based in London with the recruitment of a new IT Support Engineer role.
This role is on a permanent contract and available on a full-time (35 hours) basis. This role is hybrid, with travel to the office based in Islington (London), 2 day a week. The salary range for this role is £28,675 per annum.
The IT Support Engineer will report to the IT Manager and provide IT support to employees and the business. You will assist with the day to day operations of the IT department. You will oversee the migration of Sage 200 and Sage 50 finance systems. You will also ensure IT incidents are tracked and resolved. You will manage server maintenance. You will also ensure IT systems remain secure and compliant with internal regulations and policies. You will help design and implement new processes and procedures, to enhance the IT departments operations.
To be considered for this role, you will have experience working in a small IT team. You will have experience using Windows OS and other desktop application softwares. You will have experience using Active Directory, Microsoft Exchange and Microsoft 365 tenant administration.
You will have excellent communication skills. You will have a strong attention to detail and be able to view and improve processes to make them more efficient.
Desirably, you will have experience using SharePoint, Microsoft Azure and Windows Server 2003-2019. You will also have strong networking capabilities (DNS, routing, switching, etc) and knowledge of Wi-Fi technologies.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
This is a fast-moving process, and applications will be sent across on a rolling basis, please apply using your CV to avoid disappointment.
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Our vision is for a world where all pets are well cared for in loving homes for life. To achieve this, we not only provide care for pets in need, but also help people be the best pet owners they can be.
To assist in the ongoing provision of Information Technology services across Woodgreen, we are looking for an IT Support Administrator to join our Data and Technology team and provide specialist technical advice through our customer centred IT helpdesk function.
Taking responsibility for the provision of first line technical support, both in person and in the support of remote users, the successful applicant will provide expert advice, answering support queries via phone, email and the ITSM tool. They will;
- Maintain a high level of customer service for all support queries and adhere to all service management principles.
- Take ownership of users technical problems and requests/queries and be proactive when dealing with user issues, logging all calls and updates on the ITSM tool.
- Advise users of relevant policy and procedures relating to IT and information security.
- Produce guidance and support documentation for users along with internal team documentation.
- Liaise with external suppliers to log, update or pursue status of outstanding requests.
In addition, they will support with some 2nd line support and Infrastructure Management alongside the Senior Systems Administrator.
The successful candidate will be excellent communicator with developed 1st and 2nd line support experience. They will have a sound understanding of data protection and cyber security and will show a willingness to keep their knowledge up to date via CPD. If you are someone who has a positive, ‘can do’ attitude, a logical and problem solving approach and who appreciates new challenges this role would be perfect for you.
This is a hybrid opportunity with an expectation that the successful candidate will work from our Godmanchester site around 2 – 3 days a week. In addition to a starting salary of £28,000 per annum, depending on experience, to include a market supplement, we can also offer you;
- 36 days annual leave (inclusive of bank holidays) rising by 1 day each year to 40 days after five years
- Up to 8% employer pension contributions
- Support towards healthcare costs (cashplan)
- Free access to Headspace
- Life assurance (4x salary)
Please note that this role is subject to a range of pre-employment checks to include a basic DBS check.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
Registered Charity
101 - 500
Our vision is for every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners.
The client requests no contact from agencies or media sales.
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Phyllis Tuckwell provides supportive and end of life care for people living with an advanced or terminal illness. Based in Farnham, Camberley and Guildford, we serve a population of 550,000 across West Surrey and North East Hampshire.
Director of IT, Digital Transformation & Facilities
Salary: £70,000 to £75,000 per annum (WTE based on 37 hours per week)
We are seeking an experienced Director of IT, Digital Transformation, and Facilities to lead our digital strategy, IT infrastructure, and facilities management.
Phyllis Tuckwell has an excellent reputation for providing high quality care to people at the end of their lives. Our work culture encourages creativity, collaboration, and continuous learning. We believe in equipping our people with the tools and opportunities to develop and succeed in a dynamic environment.
This is a great opportunity to be part of Phyllis Tuckwell as we embark on our new 5 year strategy and work towards the completion of our new Hospice in Farnham.
As the Director, you will be responsible for driving the transformation of our IT and operational infrastructure, leading the digital strategy, and overseeing the effective management of our physical assets and facilities.
The role would suit someone who wants to make a positive difference and help make sure that every day is precious. Please see the job description and person specification for further information.
If you are interested in this role, you are strongly encouraged to contact our Chief Executive, Sarah Church on 01252- 729400 to discuss.
Our benefits include:
- 6 weeks paid holiday plus public holidays
- Hybrid / Flexible Working
- Personal Pension (matched contributions up to 7.5%)
- Excellent education and training
- Employee Assistance Programme
- Health Cash Plan Scheme
- Blue Light Card
- Staff Benefit Voucher Scheme
- A motivated and compassionate team whose passion is to make a difference
If you are unable to apply online please contact HR on 01252-729408
Closing date for receipt of completed applications: Thursday 7th November 2024
Interviews will be held week commencing: Monday 18th November 2024
Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.
This post is subject to a Disclosure and Barring Service check.
NO MEDIA OR AGENCIES
The client requests no contact from agencies or media sales.
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We are currently looking for a CRM Systems Manager to join our IT department on a full time permanent basis.
As part of the Digital Systems team, the CRM Systems Manager is responsible for managing the organisation’s Ticketing, Customer Relationship Management and Fundraising CRM application and associated systems. This multifaceted role covers the ongoing support, training and continuous improvement of the applications.
The System Manager oversees system administration and ensures helpdesk requests are resolved appropriately and efficiently, to maximise system effectiveness and high standards of customer service.
The successful candidate will work across a variety of responsibilities which include but are not limited to:
- Provide support to Southbank Centre and the resident orchestras on CRM, ticketing and other systems
- Research, plan and implement improvements to CRM, ticketing and other relevant systems
- Deliver training on CRM, ticketing and other systems for Southbank Centre and the resident orchestras
- Supplier management
- Supervise industry standard management and best practice processing of data relating to system database and tools to provide high-quality business information
- Take part in the relevant system communities and keep on top of the latest improvements, issues and ideas
- Support system integration and contribute to the development of Southbank Centre’s information architecture
- Contribute to compliance with relevant legislation (e.g. GDPR), regulation and best practice
To learn more about the role please download the Job Description from our career page.
We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview for this role please indicate this on your application form. Interviews will take place at Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email our People Team and we will be in touch with you to make the necessary arrangements.
By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. SC is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.
If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.
Southbank Centre
The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.
Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.
The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.
Our Artistic Mission
The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.
At the Southbank Centre we believe in:
Creating welcoming spaces
- Because upholding respect, safety and belonging is at the heart of vibrant teams and communities.
- This means us all taking responsibility for shaping and protecting a kind, compassionate and inclusive environment for others.
Making wonderful experiences together
- Because we all contribute to amazing artistic moments at the Southbank Centre.
- This means us all understanding and valuing the different parts we play in creating enjoyment and success.
Sparking new thinking
- Because different views and thought-provoking conversations inspire innovation, learning and growth.
- This means everyone having a desire to learn and being open to evaluating how they think and work.
Benefits & Perks:
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
- A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
- 28 days annual leave, plus bank holidays (pro-rata for part time employees)
- Hybrid working model (3 days office working, 2 days from home)
- Enhanced sick pay
- Enhanced family leave benefits
- Up to 30% discounts at onsite retail, food and beverage vendors
- Staff ticket offers for Southbank Centre events
- Free entry to Hayward Gallery
- Free/discounted entry with other reciprocal organisations
- Free staff yoga
- Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
- Season ticket loan
- Cycle to work scheme
The deadline for applications is 23:59 on the closing date for the job posting.
The client requests no contact from agencies or media sales.
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Actively Interviewing
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Job Title: Technical Security Manager
Reporting to: Director of IT and Security
Contract: Six-month fixed term contract
Hours: Full-time
Salary: £60 - £65k FTE depending on experience
Base: Hybrid, home and minimum two days per week in London office
Job purpose: To operate our information security management system and maintain Mental Health Innovations’ ISO 27001 certification
Closing Date: 8th November 2024, 5pm
Key Responsibilities
- Building and maintaining excellent relationships with team leads across the organisation to raise awareness of security and work through issues
- Deputising for the Director in security matters as required
- Operation of the ISMS and Data Protection processes
- Managing risk register, preparing for management review meetings
- Developing/maintaining controls and ensuring they are implemented across the organisation
- Refining our security KPIs and maintaining them
- Proposing actions from KPIs, events and incidents and coordinating resultant work
- Working with the Director to track threats and vulnerabilities, evaluate risk levels and progress treatment plans
- Ensuring secure endpoint and cloud posture
- Working with the team to plan consultancy days; e.g. work items requiring deep knowledge of a specific security domain or a technical specialist
- Monitoring our processes and suggesting improvements Proposing and progressing other continuous improvement work
- Feeding into training and awareness programmes and improving security culture
- Preparing for audits and carrying out remediation work
- Working with the Director to create, maintain and manage policies and ensure compliance
- Planning and participating in incident response exercises
- Managing major incidents and conducting post mortems/reviews
Person Specification
Essential
- Experience of risk management
- Working knowledge of security standards and frameworks, particularly ISO 27001
- Knowledge (and preferably experience) of GDPR and DPA 2018
- Experience of incident management
- Excellent knowledge of high level security concepts and best practice
- Excellent documentation skills, including policies and standards
- Knowledge of the following areas (deeper experience of one or more preferred):
- Endpoint security
- Network security
- Cloud security
- Application security
- Identity and access management
- Secure distributed working practices
- Excellent written and verbal communicator
- Ability and desire to learn new tools, skills and consider other perspectives
- Growth mindset. Comfortable performing a wide range of activities, including stretching to new skill/experience areas
- Ability to manage own time, confirm priorities and expectations
- Independent worker who knows when to ask questions
- Comfortable working with the wider team and organisation
- Comfortable dealing with ambiguous situations and objectives
Desirable
- Professional qualifications, such CompTIA+, CISSP, CCSP, ISO 27001 Auditor
Exposure to ITIL (ITIL Foundation or higher preferred) - Experience in one or more of the following:
- Cloud (AWS preferred)
- Salesforce
- SSO & federated identities
- Network security, SASE & VPNs
- Endpoint security
- Infrastructure security and best practices
- Working knowledge of encryption technologies
- Password management and access control
- Security training and awareness
- Secure distributed working practices
- Securing domains
- Detection and response, with excellent troubleshooting skills
- Working knowledge of one or more of these tools/products:
- Salesforce
- JIRA & Confluence
- Mac/iOS & ChromeOS
- Windows/Office365
- Google Workspace
- Creative thinker, but understands the importance of seeing a piece of work through to the end and on time
- Decisive, proactive, knows when to check the boundaries
We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.
The client requests no contact from agencies or media sales.
Thank you!
Prospectus is excited to partner with a values-driven charity dedicated to providing specialist dementia support and advice for families. We are seeking an interim IT Consultant for a 6-month full-time role. This position offers hybrid working arrangements.
Our client is looking for someone who is a ‘doer’, a technical hands-on cyber security professional who has energy and a willingness to respond to a fast-paced working environment.
The IT Consultant with have overall technical responsibility for the charity’s network and telecommunications infrastructure, core and cloud applications and cyber security. Ensure that network uptime is maximised, network threats are detected and mitigated against and that technical team resources are managed accordingly. Your responsibilities will include implementing SLAs so that teams are working on specific targets, delivering a phone system project, and reviewing and recommending the current SD+ system, a regular program of PEN test and other cyber security arrangements. You will take charge of all cybersecurity initiatives within the charity’s IT department and serve as the primary point of contact for all IT matters, you will collaborate closely with the Head of IT and other IT team members, participating in relevant meetings and providing crucial information to committees and the Board of Trustees.
The ideal candidate will have significant experience in Cyber Security and Support Desk Service Management. We are looking for a highly motivated ‘hands-on’ self-starter, able to work autonomously to see plans through to conclusion. Along with a strong understanding of IT security strategies and proficiency in various IT tools, you should possess strong interpersonal and operational skills. You need to be an excellent communicator, capable of engaging and influencing both technical and non-technical audiences collaboratively.
At Prospectus, we are committed to supporting you throughout your application journey. We encourage candidates of all backgrounds to apply, regardless of age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
To apply, please submit your up-to-date CV. If your experience aligns with the role, we will arrange a call to discuss the opportunity in more detail. We look forward to connecting with you.