Information management jobs

About us: 

The Refugee and Migrant Forum of Essex and London (RAMFEL) is one of the largest immigration and asylum advice charities in the UK, supporting refugees, asylum seekers and vulnerable migrants to access justice. An IAA level 3 accredited organisation, we represent clients at all stages of the immigration and asylum process, up to and including the Upper Tribunal of the Immigration and Asylum Chamber.

We also actively campaign for a fairer and more humane immigration system. RAMFEL caseworkers therefore have the opportunity to work on systemic and strategic challenges and support broader advocacy work.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping. This includes individuals with direct experience or experience gained through supporting family members with the challenges posed by immigration and asylum practices- those who have been or could have been clients of RAMFEL.

Purpose of the role: 

The purpose of the role is to assist some of the most vulnerable people in our society. The focus of the legal work is on non-legal aid funded matters, supporting people who otherwise have no access to legal advice and support. There will be particular focus on working with people who are facing a crisis, providing legal representation and support that will take them out of destitution.

The role gives an opportunity to assist some of the most vulnerable people in our society. The focus of the role is on supporting people who otherwise have no access to legal advice and support. 

We will primarily consider applications with relevant legal experience. Qualifications needed are IAA level 2/3 or Solicitor with IAAS accreditation.

Relationships: This post will report to the Rough Sleeping Casework Manager

Salary and Benefits:

£34,321 for IAA level 3 and Solicitors

£32,070 for IAA level 2 and 

£28,695 for IAA level 1 qualified candidate

Solicitors with less than 1-year immigration experience will be paid at IAA level 1. IAAS level 2 qualified advisors (non-solicitors) may be considered for the role and would be at the IAA level 1 pay. 28 days annual leave plus statutory holidays and 6% pension contribution.

Other benefits:

We encourage our staff to obtain higher levels of accreditation, offering comprehensive training and support to enable them to empower their professional growth and career development.

Cycle to work scheme, tech scheme, and employee assistance program.

Specific Responsibilities

Case management 

• Manage own caseload, working to advance the best interests of the client
• Adhere to standards set out by IAA/SRA and AQS to deliver high-quality advice
• Provide representation and advice up to IAA level 2/3.
• Engage with the Line Manager to create and follow a training plan to ensure compliance with IAA CPD, keeping up to date with changes in law, policy and guidance to ensure clients receive accurate and high-quality advice
• Liaise directly with the UKVI and related governmental agencies
• Complete forms, letters and immigration applications 
• Liaise with and refer clients to Legal Aid Solicitors or other advisers, as appropriate
• Manage clients’ expectations by discussing deadlines, outcomes and timing 
• Deliver legal advice outreach surgeries/drop in as and when required 
• Progress cases in a timely manner in line with regulatory requirements.
• Implement organisational priorities into day-to-day casework.

Please refer to the job description for more details and application instructions.

Are you a dynamic leader with a passion for delivering high-quality testing solutions? Join us as a Portfolio Delivery Test Lead and drive excellence in our testing processes!

�� Location: Hybrid/remote (expectation to travel to key national sites as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary:

• Starting from £46,434.55 - £51,078.01 for base locations outside of London, dependant on experience and location
• Starting from £51,078.01 - £56,185.81 for base locations inside of London, dependent on experience and location

What is a Portfolio Delivery Test Lead?

As Portfolio Delivery Test Lead (a new role to MSIUK) you will oversee testing and lead the UAT (User Acceptance Testing) for all new MSI UK system deployments, responsible for planning, executing, and overseeing UAT to ensure that the solution meets business requirements and is ready for deployment.

You will work closely with the Project Managers, Products team, Business Intelligence team, Digital, IT teams, Governance, Contact Centre, Clinical colleagues and Operations, Clinical Safety, UK Learning & Development team, Global Information Services and all colleagues across the business

The objective of this role is to ensure any DDaT deployment to the business is fit for purpose, fully tested and accepted by the business to improve the client journey with MSI UK, on small pathway changes to larger projects alongside process improvements to enhance the client experience and overall business.  The role will support other teams in DDaT such as test and release or regression testing with the Product team.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

• Design and implement fit-for-purpose UAT frameworks aligned with business goals.
• Create detailed test plans, cases, and criteria to reflect business requirements.
• Manage a test environment mirroring production, including representative test data.
• Define UAT timelines and milestones to keep projects on track.
• Collaborate with users to create actionable test scripts and scenarios.
• Lead testing, track progress, and manage defects with prioritisation and retesting.
• Ensure testing rigor, support methodology development, and oversee collection of test evidence.

What we’re looking for:

• Previous experience as a Test Lead, managing UAT processes, including test plans, cases, and scripts.
• Proven ability to use, manage, and suggest automated testing tools.
• Strong analytical and problem-solving skills, with the ability to simplify complex use cases.
• Excellent communication and interpersonal skills, capable of explaining technical concepts clearly to end-users and non-IT staff.
• Solid understanding of risk and issue mitigation, with the ability to escalate when necessary.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Strong technical and strategic thinking skills, able to work efficiently in a fast-paced environment.
• Deep understanding of the agile product development lifecycle, including product strategy, story writing, requirements definition, backlog prioritisation, development, QA, and launch.
• Familiarity with the current and emerging digital and technological landscape, and how it aligns with organisational goals.
• Willingness to work outside core hours (including weekends) and travel as needed.

Cheltenham Ladies' College

Finance Manager 18 month Maternity Cover

£43,500 - £50,000 plus excellent benefits and holidays

Reporting to: Financial Controller We are looking to bolster our finance team with the appointment of a Finance Manager , on an 18 month contract to support with the maternity cover of our Fees Accountant. This role will also driving process improvements and support with accurate VAT reporting as we navigate new legislation applied to all Independent Schools.

The role is suitable for a qualified accountant, who is proactive and enjoys a broad range of tasks, including transactional and reconciliation, and is proud to provide a high level of internal and external customer service.

Meeting deadlines and keeping calm under pressure is essential, as is prioritising own workload during busier periods. Good working knowledge of VAT is required, and experience of partial exemption would be advantageous.

You will have experience of working in a small and busy finance team and be able to work independently using your own initiative and collaboratively as part of the wider team.

You will be willing to undertake tasks that support the success of the team and College operations as a whole.

Key Duties and Responsibilities

Responsible for sending termly fees and other fee related invoices in line with College agreed timeframes and responsible for the addition of fee extras to invoices in a timely and accurate manner.

Perform reconciliations of all charges raised.

Assisting departments with any queries relating to recharges and performing robust reconciliations to ensure all balances have been captured, chasing outstanding charges where necessary.

Prepare the monthly and termly direct debit collections for the collection of fees and additional charges.

Lead the weekly fee debtors meeting with the Financial Controller and Finance Director, adhering to internal policies and assigning escalation steps to ensure the timely recovery of all amounts contractually owing to College.

To support with the review of College bursary applications from prospective and current parents, ensuring all financial information provided agrees to supporting documentation.

Ensure a high level of customer service is provided to all parents and colleagues of College, by providing prompt and timely responses to all emails and phone calls in a professional and accurate manner.

Please contact Nicola Shaw nicolashaw@morgan-law to receive an application pack and to talk in more detail re this opportunity

All of us at The Talent Foundry believe that a young person's success should be determined by the talents and abilities they have, not where they come from.

All too often we hear from teachers in our school network that those from underserved communities are missing out on the skills and development opportunities that could completely change their futures.

In this brand-new role you will broaden our network of eligible schools so that they are aware of, and can access, the fantastic - and free - The Talent Foundry programmes and opportunities for their students.

“I’ll go as far as saying if we could offer a The Talent Foundry session every week for every single student, we would.” Aspirations Lead.

For 16 years, we have been offering programmes in schools which spark and unlock a young person's confidence in the abilities that they have - and connect them to employers and industries where they can have a successful career.

The role

You will be the first point of contact for enquiries to TTF and will proactively promote our opportunities across our network through telephone, email and in-person events.

Building relationships with teachers and career leads in schools and colleges is a crucial part of this role to ensure our marketing and communications reach the right people and meets students’ needs. 

You will be a dynamic and confident communicator, who thrives onsuccessfully closing a ‘sale’. All our programmes are fully funded by our amazing partners, and your role - with support from your colleagues - will be to identify schools who meet our eligibility criteria and find innovative ways to bring them into our network. 

Responsibilities

• Reaching more underserved young people 
• Telling the TTF story
• Attention to detail across administration and data
• Teamwork in outreach 

We recommend reading the full job description and person specification for an overview of the skills, experience and knowledge we are looking for before applying for this role. 

Your experience

• Sales or customer service experience, with demonstrable evidence of hitting/exceeding sales targets
• Use of CRM systems to record and monitor outreach and targets
• Building relationships and confidently communicating with different stakeholders 
• Management of high-volume data and keeping accurate records with information from different sources 
• Working remotely or in a hybrid environment
• Supporting a team that manages different projects with competing priorities to achieve their communications goals

This is a hybrid role. You will be working from home with IT provided and join Team Together Days in a co-working space in London 2-3 individual days each month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what is a reasonable commuting distance for you to able to attend the team days in London.

In our job information pack you can also read our advice on using AI in your application. 

We also offer 28 days holiday + bank holidays (as we close for the Christmas period). 

Safeguarding

We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks. 

We are seeking a passionate, connected and well-organised leader, to manage and develop our Church Engagement team and mission with UK churches, networks, community groups and volunteers. The role requires someone who is motivated by their Christian faith and has a passion to inspire and influence the UK Church to show love, strengthen faith and bring joy to millions of people across the Middle East and North Africa.

As we look towards our 30th anniversary, we want to inspire a new generation of churches and individuals to engage with global and local mission; to raise awareness and understanding of the Church in the MENA and to increase engagement, giving and prayer.

The Church Engagement team sits within the External Engagement Department, which covers areas including communications, publications and resources, press and media, digital content and marketing, fundraising appeals, church engagement, events and volunteers. Teams work closely together on shared activities to ensure that the strategy is connected and delivers a coherent public message, maximising every potential opportunity to increase income and deepen understanding and engagement. Other office staff include those focused on operations and finance, as well as a small Development Team engaging with major donors.

KEY RESPONSIBILITIES

This role will allow you to make a real difference to the lives of millions of people in the Middle East and North Africa.  You will help to manage, maintain and increase income and engagement through the following key responsibilities:

·Work with the team to implement strategies for growing key areas of income and engagement with churches and individuals, maintaining prospect lists, communicating with churches to resource and increase engagement.

·To manage, motivate and support a diverse team in different geographical locations and working patterns.

·To assist with delivering the church partnership and media projects programme, inviting church leaders and churches to join, helping research, prepare and send project proposals, reports and associated resources.

·To analyse current church giving patterns and identify pathways to increase engagement, levels and forms of giving (including individual giving in conjunction with other team members).

·Support with high-level giving church relationships and work with the Engagement Officer to mobilise ambassadors and volunteers within churches to encourage prayer for the MENA and church giving.

·Oversee SAT-7’s presence at events and conferences to maximise opportunities for engagement and increased reach with existing and new supporters.

·To assist with identifying current and future engagement resources to inspire and mobilise supporter churches and wider opportunities with denominations and Christian networks.

·Lead regular one to ones and promote the process of SAT-7 UK’s personal development plans for team members throughout the year e.g. conducting appraisals and mid-year reviews.

WHAT NEXT?

If this sounds like the right role for you and you would like to find out more, please see the Application Pack and apply via the SAT-7 UK website.

Do you have a passion for supporting carers and making a real difference? Are you looking for a rewarding new role in a small, local charity?

Join the Carers’ Hub team and make a lasting difference to the lives of unpaid carers in Lambeth. This is an opportunity to manage a talented and dedicated team as we enter the next phase of our development.

The Adult Carers Team Leader reports directly to the Operations Manager and is responsible for leading and managing the Adult Carers team. 

You will provide leadership and stability to the Adult Carers staff team, by line managing, coaching and supporting employees to create a happy, productive work environment. You will work within the Adult Carers team to deliver an engaging, accessible range of peer support groups, social activities and one to one support, working to targets and budget, ensuring timely and accurate reporting to funders.

This role requires you to work collaboratively with carers and professionals to meet carers’ needs and shape the service, building and maintaining strong partnerships to do so. You will support our wider organisational objectives and help out with events, communications and other ad hoc work.

About us

Carers’ Hub plays a vital role in Lambeth, supporting the many unpaid carers across the borough with 1-1 and peer support, signposting, monthly forums, training, workshops and social activities. We are a charity with ambition, a big heart, and an outsized impact.

As the Adult Carers Team Leader you must be:

• Available to work between 9am and 5pm Monday to Friday (with regular evening and occasional weekend work)

• Skilled at using IT, including Google Suite and Zoom.

• Experienced working with vulnerable adults and those with complex needs.

• Willing to travel within Lambeth

• Willing to undergo a Disclosure and Barring Service check
   

What can we offer you?

• Professional development, induction, ongoing training and support

• Hybrid working

• Permanent contract

• Holiday pay and pension

• Travel reimbursed

Closing date: 9am Friday 2nd May

Interviews: Thursday 8th May

Job Title - Sales and Marketing Manager

Contract - Permanent

Hours - 21 hours (part-time 0.6 FTE), 3 days per week

Salary - £19,200 - £21,000 (£32,000-£35,000 FTE), dependent on experience

Location - Home-based

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Life Education

Coram Life Education is a national charity that supports schools’ Wellbeing and PSHE education, including Relationships and Sex Education. We use dynamic teaching strategies (including drama) and resources within a framework of a fully developed whole-school approach to behaviour, safety and achievement, which also includes a comprehensive online PSHE scheme of work called SCARF, which supports schools’ wellbeing and PSHE education for primary-age children aged 3-11.

About the role

The role focuses on developing and implementing sales and marketing strategies to drive growth in the UK and internationally, manage campaigns, and support our regional Delivery Partner network. It involves building relationships with schools and wider stakeholders, spanning early years, primary, secondary, overseeing fidelity with brand identity, and collaborating with CLE, fundraising and communications teams to align messaging and maximise impact.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 9th May 2025 at 12pm

Interview Date: 19th/20th May 2025

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Join Our Team as a Community Lived Experience Programme Manager!

Are you passionate about creating social change and working collaboratively with communities to tackle societal challenges? Do you have the skills to lead innovative projects that empower communities? If so, we’d love to hear from you!

About Us
At St Christopher’s, we are dedicated to making a difference in the lives of individuals and communities facing death, dying, and loss. We partner with people to respond to challenges such as frailty, isolation, and inequality, and work to build supportive ecosystems where individuals feel confident to care for each other.

Our vision is to help people live well until the end of life, and to challenge societal norms around end-of-life care. The Community Action team works at the forefront of this mission, working with community members to create change and championing community-led initiatives to create meaningful impact.

About the Role
As the Community Lived Experience Programme Manager, you’ll play a key role in working with people with lived experience to share their views and experiences, as well as developing projects that transform how we think about and act on death, dying, and loss. Working closely with people with lived experience, community members, and team colleagues, you’ll help co-design initiatives that respond to real needs and align with our mission of tackling inequality.

Key responsibilities include:

• Supporting a programme of work to encourage the participation and inclusion of people with lived experience, ensuring they advocate for themselves and others effectively
• Using co-production techniques to develop initiatives with people who have lived experience.
• Supporting Project Coordinators to maintain momentum on impactful initiatives.
• Monitoring, evaluating, and reporting on projects to assess progress, impact, and alignment with our long-term goals.

What You Bring

We’re looking for someone with:

• A degree in Social Science, Public Health, Community Development, or a related field.
• Strong knowledge of user involvement and community development principles and experience in managing successful projects.
• Co-production skills, including facilitating diverse groups to achieve shared goals.
• Excellent communication, organisational, and IT skills.
• A proactive, problem-solving approach, with flexibility to adapt to emerging opportunities and challenges.
• A passion for fostering inclusive and equitable practices that benefit diverse communities.

Why Join Us?

At St Christopher’s, we offer:

• The opportunity to lead meaningful, impactful projects that create real social change.
• A collaborative, inclusive team culture that values lived experience and diverse perspectives.
• Professional growth and development opportunities.
• Flexible working hours to support work-life balance.
• A competitive salary and benefits package.

Location: Based in Sydenham with some travel within South London 
Hours: 28.8 (0.8 FTE)
Salary: £32,205.5per annum (28.8 hours per week) FTE 40,257

Ready to Apply?

St Christopher’s is an equal opportunities employer, and we welcome applications from everyone regardless of sex, sexual orientation, gender identity, ethnicity, faith and religion, disability and age, although we are underrepresented across the organisation with BAME and LGBTQ+ employees, and thus we encourage applications from these groups. We also welcome hearing from you if you have peer or lived experience, as this is an important feature of our team.

Closing Date:  22nd April 2025

Interview Date: Provisional date 7th & 8th May 2025

Can you deliver sector-leading, highly effective ATL marketing campaigns and customer journeys that inspire more people to engage with and support British Heart Foundation (BHF) and its life saving work? 

Do you have the marketing experience to lead the development, execution, and evaluation of our pivotal integrated Christmas campaign for 2025? 

About the role 

As one of our Senior Marketing Managers in the Brand team, you will be at the forefront of delivering the integrated Christmas campaign for 2025. You will lead the development, execution, and evaluation of this pivotal campaign, ensuring all activities are completed on time, within budget, and meet their targets. This campaign is crucial in inspiring more people to engage with and support the BHF’s life-changing, life-saving work. 

Your role will be vital in maintaining consistency across all integrated activities and identifying and leveraging income-generating opportunities, as this is one of our most critical income-generating campaigns. 

You will oversee the expert delivery of our brand messages and the application of our visual identity across all communications charity-wide. You will challenge agencies, partners, and in-house teams to create integrated and inspiring work that showcases the power of the BHF brand. 

With a deep understanding of the charity, its strategies, objectives, brand challenges, and project priorities, you will contribute to briefs, develop creative ideas, and provide feedback to agencies and campaign leads. Collaboration is at the heart of this role, as you will help leverage, manage, and integrate key partners, including agencies and teams across the organisation, to increase income through established fundraising and brand initiatives. 

This role is essential in helping BHF provide information and support to everyone affected by cardiovascular disease. 

About you 

With a strong experience in developing and leading integrated brand campaigns, you’ll be both innovative and creative, with expertise in brand and visual identity management.  

You’ll have a CIM/IDM or similar marketing qualification and a proven track record in leading multi-channel marketing campaigns, preferably in charity or health marketing, ensuring projects are delivered on time, within budget, and to brief. 

Additionally, you have strong influencing and negotiating skills, with previous experience managing agencies and suppliers and fostering collaboration with diverse teams and stakeholders, using diplomacy and empathy. 

To be successful, you will be:

• Proven experience in developing and leading ATL integrated brand campaigns
• Experienced in marketing activities across various channels and formats including TV, radio, outdoor, press, digital. 
• Experienced in leading large external and internal partners in the delivery of an integrated campaign. 

Working Arrangements

This is a  fixed term contract until 31 March 2026. 

This is a blended role, where your work will be dual located between your home and our London office (NW1 7AW). 

At BHF we believe in the power of being together, in this role we will require you 1- 2 day week in the office.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
 
About us 

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

What we offer you 
 
To find out more about benefits available at the BHF please download our benefits document at the bottom of this page. 
 
Interview process  
 
There will be two stage interview process.  The first stage is planned to be on the 28th April 2025. The second stage interview are planned for the 5th May 2025.

Vacancy Reference Number:

QC/PROG/UK-R1

Position Title:

Quality Coordinator

Reports to:

Programmes Manager

Department:

Programmes

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary Range:

£27,000 - £32,000.00 per annum (commensurate with experience)

Terms of Employment:

6-Months’ Fixed-Term Contract (with a 3-Month Probationary Period)

Application Process & Closing Date:

Send an up-to-date CV and supporting Covering Letter by Email by no later than 4th May 2025

Approx. Interview & Role Commencement Date(s):

· Interviews: As and when strong candidates identified

· Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold either a ‘In-Person’ or Online Interview (via MS Teams, Zoom or Skype) with Muslim Hands; therefore, please familiarise yourself with MS Teams, Zoom or Skype prior to submitting your Application.

Other Information:

Muslim Hands’ Open Kitchen is a community initiative dedicated to providing nutritious, hot meals to individuals in need, while fostering a welcoming and compassionate environment. With three operational Open Kitchens, our mission is to not only alleviate food insecurity but also to serve with dignity, respect, and care. We are looking for a dynamic Quality Coordinator to join our team and help standardise operations, ensuring consistent high-quality service. Additionally, this role will involve creating a blueprint to facilitate the expansion of Muslim Hands’ Open Kitchens across the UK.

Role Overview:

The Quality Coordinator will play a key role in ensuring the smooth and consistent delivery of services across our three Open Kitchens. This includes developing and implementing standard operating procedures (SOPs) related to staff training, volunteer engagement, service delivery, and interactions with service users. In addition, the Quality Coordinator will be responsible for designing a scalable operational blueprint that will enable Muslim Hands to expand its network of Open Kitchens across the UK, replicating best practices and maintaining high standards at new locations.

Main Responsibilities:

1. Development and Implementation of SOPs

Develop and document Standard Operating Procedures (SOPs) for key operational areas, including:

Staff training and induction programmes.

Standardising service delivery (e.g., food preparation, hygiene, and presentation).

Volunteer engagement, management, and retention strategies.

Interactions with service users, ensuring dignity, respect, and cultural sensitivity.

Ensure consistency in operations and service quality across the existing three Open Kitchens.

Regularly review and update SOPs to incorporate feedback from staff, volunteers, and service users.

2. Staff Training & Development

Design and deliver a structured staff training programme covering food safety, hygiene, customer service, safe guarding and kitchen operations.

Ensure that staff are equipped with the necessary skills and knowledge to deliver a high-quality service.

Work with the Programmes Manager and other stakeholders to identify and address training needs or gaps in staff performance.

Conduct performance evaluations and ensure continuous development opportunities for staff members.

3. Standardising Service Delivery

Develop and implement service standards that ensure a consistent and positive experience for all service users, regardless of which Open Kitchen they visit.

Establish guidelines for meal preparation, serving protocols, and dining area management.

Introduce service quality audits to assess and ensure the effectiveness of standardised procedures.

Track service delivery performance and guest satisfaction, and make recommendations for improvement where necessary.

4. Volunteer Engagement and Management

Create and implement a volunteer engagement strategy to attract, train, and retain volunteers across all Open Kitchens.

Develop clear role descriptions, training materials, and expectations for volunteers.

Ensure that all volunteers are trained in food safety and service protocols, and understand the mission of Muslim Hands’ Open Kitchen.

Maintain a positive, welcoming environment for volunteers, and develop strategies to foster long-term volunteer relationships.

5. Service User Interactions

Develop guidelines to ensure that all service users are treated with dignity, respect, and compassion in line with the values of Muslim Hands.

Train staff and volunteers on communication, conflict resolution, and cultural sensitivity.

Gather and analyse feedback from service users to continually improve the guest experience.

Establish and maintain protocols for managing difficult situations with service users effectively and with empathy.

6. Quality Assurance and Continuous Improvement

Regularly assess the performance of the Open Kitchens through audits, inspections, and service user feedback.

Identify opportunities for improvement in service delivery, staff training, and volunteer engagement.

Recommend and implement changes to SOPs based on assessments and findings.

Work with the Programme Manager and Open Kitchen Coordinator to track key performance indicators (KPIs) related to service quality and user satisfaction.

7. Blueprint for Expansion

Design a blueprint for setting up new Muslim Hands’ Open Kitchens across the UK, ensuring that they follow the same standards of service and operations.

Document key learnings from the existing Open Kitchens to create a replicable model that can be applied to future locations.

Collaborate with the Programme Manager identify potential new locations and establish expansion plans.

Ensure that the blueprint includes staffing, volunteer management, operational procedures, and compliance with local regulations.

8. Reporting & Communication

Provide regular reports to the Programmes Manager on the status of quality initiatives, SOP implementation, and service delivery.

Document and report on volunteer engagement, service quality audits, and training outcomes.

Ensure transparent communication with staff and volunteers about updates to SOPs, quality standards, and service delivery.

Qualifications and Skills

Education: Bachelor’s degree in Quality Management, Public Health, Non-profit Management, Hospitality, or a related field preferred.

Experience: 3-5 years of experience in quality assurance, operations coordination, or programme management, ideally within a non-profit or food service setting.

Strong understanding of food safety regulations and service quality standards.

Experience in developing and implementing SOPs, training programmes, and quality audits.

Excellent communication and interpersonal skills, with the ability to train, motivate, and engage staff and volunteers.

Strong problem-solving skills with a continuous improvement mindset.

Ability to manage multiple priorities and projects across different locations.

Proficiency in using Microsoft Office Suite and quality management systems.

Work Context

· The post is based in Nottingham and will involve regular travel to three Open Kitchens and potential new locations, so a valid driver’s licence and reliable transport are desired.

Some evening and weekend work may be required to support kitchen operations and events.

Deadline for applications is 4th May 2025 however we reserve the right to end the application procedure early should the right candidate be found.

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

We are Zarach, the children’s bed charity, and we’re on a mission to end child bed poverty, giving children the opportunity to engage at school and break the cycle of poverty. 

In our nearly seven years as a registered charity, we’ve captured the hearts and attention of many individuals, community groups, businesses and funders who want to support us on our mission. We’ve also been given an incredible media platform from which we have raised awareness of child bed poverty at local, regional and national levels. This support and awareness has seen us deliver over 12,000 bed bundles to children to date.

Our cause and story have captured the nation’s attention, and we have been provided with an incredible national platform that has seen us appear on local and national TV, on the radio, and in the national press. This has included appearances on BBC Breakfast, ITV News, Channel 4 News, Radio 5 Live, BBC Look North, and The Independent newspaper supported our Christmas 2023 appeal, culminating in Zarach being the front-page story on Christmas Day. 

In our short history, we have received continual funding support from a range of charitable trusts & foundations, businesses, and individuals, providing a great overall income and resources mix. 

With an estimated 4.5 million children in the UK living in poverty – including 1 million experiencing destitution and around 900,000 living in bed poverty – we have an aspiration to reach more children, in more areas of high need across the country. 

We are now looking to appoint, for the first time, a dedicated Fundraising Events Manager to work within our small and dynamic Fundraising & Supporter Engagement team. You will help us unlock the financial and awareness-raising potential that a programme of events can deliver as we seek to lift more children out of bed poverty across more parts of the country.

As our ideal candidate, you will need to be within commuting distance to our Leeds warehouse, meaning you can travel regularly to meet with the team. 

You will be someone who has proven experience in fundraising event management and/or the delivery of successful corporate events, from concept to execution. 

Alongside your fundraising-related skills and experience, we’ll be looking to see that you have a genuine care for our mission and, as such, are self-motivated to do a great job and be a values-led member of our team.

Ideally, you’ll have experience of working within a charity or not-for-profit organisation, due to some of the specialities that come with this. But charity experience is not essential if you can demonstrate an appetite and track record for continual learning and development across your working life to date. 

To decide if you’d like to bring your skills and experience to bear in the pursuit of our mission, please have a look at the job description, our website, and the coverage of us across social media.

Location: London

Contract: Permanent

Salary: £40,000

Closing Date: 27 April

Are you a Media, PR & Digital Manager looking for a new opportunity?

Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Media, PR & Digital Manager to join our team.

About the role

The Media, PR & Digital Manager leads and supports the delivery of flexible, cost-effective and class-leading media, marketing, and digital communications. This role ensures MSSC achieves its objectives across campaigns, fundraising and policy through targeted and effective profile building in the media and across multiple online platforms.

The post holder will manage media communications activities, delivered in-house or outsourced as appropriate, to meet the needs of MSSC while maintaining the charity’s image, values and stakeholder engagement.

Responsibilities

Media & Public Relations

• Proactively explore national and regional opportunities for media coverage, establishing effective media links to raise the profile of the organisation.
• Lead and coordinate integrated media campaigns alongside digital marketing efforts for maximum impact and coverage.
• Support communication with MSSC’s internal and external stakeholders on sensitive media matters.

Marketing & Digital Communications

• Manage and coordinate the use of digital channels, including intranets, websites and social media.
• Lead the development and support of the DAMS (Marketing Hub) to facilitate effective brand and campaign management.
• Contribute to the production of high-quality, on-brand marketing materials, ensuring they meet deadlines and engage target audiences.
• Assist with website development and paid digital marketing campaigns.
• Develop and maintain MSSC’s social media channels and other digital communication platforms.

Requirements

• Degree graduate or equivalent and experience in a communications environment.
• Experience in a similar role.
• Experience in developing and maintaining good working relations with journalists and media specialists.
• Excellent written and verbal skills with good attention to detail.
• Understanding of principles of media, PR, social media and communications.

For further information, please download the Recruitment Pack. If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Database Manager
Advancement
Full-time, 41 hours per week (including one hour paid lunch break)
6-month Fixed Term Contract
£34,713 per annum
Application deadline: 12pm (midday) on Wednesday 7 May 2025

About the role:

This is an exciting opportunity for a motivated individual with experience in data management and Raiser's Edge to support the Advancement department.

In this role, you will manage and improve the Raiser's Edge database, ensuring data accuracy, supporting fundraising and membership initiatives, and overseeing the Database team. You will be essential in managing donation tracking, membership processes, gift aid claims, and financial reporting while also contributing to the ongoing development of data systems to support future growth and potential changes in platform or infrastructure.

The Planning and Operations team within the Advancement department is looking for a motivated individual with experience in data management and Raiser's Edge. In this role, you will manage and improve the Raiser's Edge database, ensuring data accuracy, supporting fundraising and membership initiatives, and overseeing the Database team. You will be essential in managing donation tracking, membership processes, gift aid claims, and financial reporting.

Key areas of responsibility:

• Leading and developing the Database team, consisting of the Data Manager (Membership) and Database Assistant.
• Ensuring the accuracy and security of donor and membership data, collaborating closely with the IS team.
• Supporting the Senior Gifts and Planning Manager, Membership Services, and the Head of Planning and Operations to implement effective systems and procedures for ensuring data quality.
• Overseeing key data processes, including managing mailing lists, assisting with Gift Aid claims, and generating accurate financial reports.
• Providing training and support to staff across the Museum, ensuring proficiency in using Raiser's Edge for both fundraising and membership tasks.
• Analysing data and identifying areas of improvement, innovation, and cleaning priorities.
• Supporting data and systems development work to ensure readiness for potential future changes in platform or infrastructure.

About you:

• Educated to degree level, or equivalent experience
• Previous experience in data management
• Proficiency in Raiser's Edge
• Excellent organisational skills
• Ability to manage both membership and fundraising data processes
• Strong attention to detail

About the British Museum:

Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our .

The Museum offers a competitive benefits package including:

• Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays
• Membership of the civil service defined benefit pension scheme (find out here what benefits a civil service pension provides).
• Free entry to a wide range of museums and exhibitions
• Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
• Interest-free travel, bicycle and rental deposit loans
• Professional and personal development opportunities
• Employee Assistance Programme
• Discounts on food and gift shop purchases

Additional details:

For more information about this role, please see the job description.

If you have any additional needs that we should be aware of in order to support you with your application, please provide details

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.

Ex Cathedra is a world-class ensemble that leads the choral sector in the fields of performance, learning and wellbeing. Thanks to a recent donation, we are excited to create this new role for a skilled fundraiser to join our team to help us identify, recruit and manage a pipeline of individual donors capable of giving upwards of £5,000 to support Ex Cathedra’s agreed strategic priorities. You will join a supportive, dedicated staff team, which includes an Individual Giving Officer and freelance trusts fundraiser plus access to an external mentor if desirable.

We believe that the benefits of singing are for everyone, and seek to reach and engage as many people as possible through outstanding vocal experiences. We do this by exploring, commissioning and performing the finest choral music, nurturing young singers, and delivering an extensive, inspirational learning and wellbeing offer for participants of all ages – engaging 80,000+ people every year in a range of venues, schools, hospitals and communities, including through our acclaimed Singing Schools and Singing Medicine projects.

It is an exciting time to join us and shape this new role. Over the next 5 years we will celebrate the legacy of founder Jeffrey Skidmore OBE and welcome a new artistic director. We are enjoying audience growth, our projects are being recognised at Award ceremonies, and we already have an established individual giving scheme which we hope you will help us grow.

Find the full application pack on our website. The following is extracted:

Key responsibilities

The Individual Giving Manager will contribute towards Ex Cathedra’s ongoing sustainability and success by maximising philanthropic income:

Strategy and research

• build, maintain and continually seek to expand a pipeline of prospects capable of making gifts at a high 4-, 5- and 6-figure level, making sure that all progress is tracked, monitored and reviewed on a routine basis

• explore our existing data to identify major gift prospects, working in line with data protection law and fundraising regulations

Individual giving

• work closely with the General Manager and Individual Giving Officer to further develop and implement strategies that will increase major gifts and legacy donations to Ex Cathedra, dovetailing with the Trusts and Foundations consultant where appropriate

• arrange and conduct face-to-face meetings with prospects and donors to help build and progress meaningful relationships through regular dialogue

• use their judgement to involve the artistic director, trustees and colleagues where most beneficial/advantageous

• align prospective donors with high-value funding opportunities for the performance programme, education and participation work, or area of greatest need according to the interests of the donor

• promote and encourage giving towards the establishment of an Endowment Fund that will provide long-term financial sustainability for the organisation

• meet agreed targets for activity (i.e. number of prospect meetings and solicitations) and income generation (i.e. funds raised)

• personally manage the portfolio of higher level donors and prospective donors.

Communications

• manage the delivery of specific appeals to prospects and donors

• work with the General Manager and freelance designer to devise and produce materials in support of Ex Cathedra’s fundraising aims

• create and refresh inspiring copy for inclusion in print, on our website and other relevant materials

Other

• record and maintain progress, ensuring that income can be projected as accurately as possible, liaising with the Finance Manager as appropriate

• carry out any other duties as are within the scope, spirit and purpose of the job, as requested by the General Manager

About you

You will be a skilled fundraiser, able to help us identify, recruit and manage a pipeline of individual donors, capable of giving upwards of £5,000 to support Ex Cathedra’s agreed strategic priorities.

You will join a supportive, dedicated staff team, which includes an Individual Giving Officer and freelance trusts fundraiser plus access to an external mentor if desirable.

The ideal candidate will have:

Experience

• demonstrable experience in a similar role

• direct experience of securing gifts and donations at 4- and 5-figure level from individuals by initiating, building and stewarding relationships

• experience of developing engaging and attractive gift opportunities; and scoping, developing and articulating fundraising projects

• experience of working in a target-driven environment

Knowledge

• knowledge of the principles of major gift fundraising and Donor Relations (including stewardship)

• knowledge of the Arts and/or Charity funding landscape and UK philanthropic trends

• knowledge and understanding of donor motivations, and how to align philanthropic interests with organisational priorities

• a sound working knowledge of data protection legislation and national fundraising best practice

Skills and abilities

• good organisation and planning skills, with an ability to prioritise the things that matter most

• excellent communication skills with an ability to persuade and influence with tact and diplomacy

• an ability to work effectively with a range of internal and external stakeholders

• an ability to adapt communication styles to different audiences

• an ability to think both creatively and tactically about the relations between potential donors and fundraising goals

• good listening skills

Attributes and attitudes

• a strong team player, who enjoys building and maintaining productive relationships with others

• pro-active, results-oriented and ambitious, with a determination to succeed and improve

• resilient, focused, tenacious and confident

• a creative thinker, with a keen interest in trying new approaches to bring about enduring, positive change

• a willingness to work outside normal hours and travel when required

• a genuine affinity and passion for music and the Arts, and their transformational power

How to apply

Full details on how to apply can be found in the Application Pack, which is available from our website. We welcome informal, pre-application conversations, and details on how to arrange this with Peter Trethewey, General Manager, are also set out in the pack.

Application deadline: Thursday 1 May, 5pm

If you have any access needs relevant to your application, please contact Peter.