Information Jobs
We are looking for an energetic complaints-handling expert, with a laser focus on resolution, to join us as a senior member of our relatively new Culture, Communications and Involvement directorate.
Complaints and Resolution Manager
Hours: 35 hours (full time)
Location: Finsbury Park, N4 2DR - This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred
Salary: £45,150 per annum
Contract: 12 months fixed term contract
This is a fixed-term contract to lead our complaints team through a period of change, including onboarding the complaints module of the new housing management system and leading a step change in service improvements highlighted through complaints. This temporary post holder is required to line manage and support one complaints officer, onboard the new complaints handling module and set up appropriate processes and reporting to improve our overall performance.
Some of the key responsibilities of the role include:
1.Overseeing the entire process of handling resident complaints through to resolution.
2.Collaborating with other teams and stakeholders to address complex issues and support service improvements.
3.Taking responsibility for our relationship with the Housing Ombudsman, ensuring that recommendations and findings are actioned and communicated effectively, and we deliver timely and accurate reporting as required.
4.Properly onboarding the new complaints module of our housing management system, including ensuring the data going in is correct and setting up appropriate reporting.
5.Line-managing the complaints and resolution officer and supporting them to deliver a high-quality and improvement-focused complaints handling service.
You
We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused service to our residents and colleagues. This is a busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring consistency and the highest standard of complaint responses and reporting.
Housing experience would be beneficial, but we welcome applicants with strong complaint handling experience from other sectors. You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast-paced office.
Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.
About ISHA
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.
Staff Benefits
We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.
We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?
If this sounds exciting, we want you on our team. Please do apply.
Please note: We can only accept applications from candidates with eligibility to currently work in the UK.
Deadline: 09:00 on 19 August 2024.
Interview: 29 & 30 August 2024 in person at our Finsbury Park office
Interested?
If you would like to find out more, please click the apply button. You will be redirected to complete your application for this position.
Inclusion and Diversity
We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
Asking for adjustments
ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us.
No agencies please.
Services Manager
Would you like to be inspired every day in a highly rewarding role? Whether it’s the veterans and family members we support, your colleagues or the partners we collaborate with, you will be working with an exceptional group of people.
Position: Services Manager
Location: Home-based with significant travel across England and Wales, ideally based in London and/or South East England. However, we will consider applications from any area of England or Wales.
Hours: Full-time
Contract: Permanent - 37.5 hours per week (part-time or flexible working options available)
Salary: £42,000 per annum
Closing date: 11th August 2024
About the role:
The role of the Services Manager is pivotal to leading the delivery of our services; developing and improving our existing services; and creating new services to widen our impact on veterans and their families, ensuring our clients are supported into meaningful and sustainable employment, with an approach that is tailored to their individual needs.
You’ll be managing a delivery team of up to 8 people, supporting them to deliver our services to veterans and their families to a high standard, and working closely with other service managers to ensure consistency. You’ll also lead on engagement & outreach for your designated region, to raise awareness of our services, to ensure we reach all veterans and their families who need our support.
Key areas of responsibility include:
- Working as part of the veterans and families leadership team, contributing to the strategic, cultural, & technical development and service delivery for the organisation and the veteran and families services team and deputise for colleagues where required.
- Working closely with other Service Managers lead on the delivery of our services, ensuring these are effectively and safely delivered, monitoring performance to meet agreed targets, identifying any concerns and taking appropriate action and escalation where required.
- Lead on and contribute to the improvement of existing services and development of new services, aligned with the charity’s strategic objectives, based on evidence and data to meet the identified needs of the UK armed forces community.
- Manage a team of up to 8 people, providing leadership, support, and direction as needed, including recruitment and onboarding of new employees, empowering them to achieve their potential and in a style that best suits them.
- Provide high-quality supervision and caseload management, to ensure good management of individual and overall caseloads, identify any opportunities to improve the service and manage any risks to service delivery.
- Work with the communications team to ensure an overarching outreach & engagement plan is developed to best represent and support our services, to ensure partners and veterans can easily refer to our service and are clear on what we offer.
- Lead on engagement & outreach for each area of responsibility, aligned with the overarching plan, to raise awareness of our services, to ensure we reach all veterans and their families who need our support.
About you:
We are looking for people who are committed to our cause, have a passion for supporting people to overcome barriers to gain employment, and are capable and confident working autonomously and creatively, as well as engaging with and contributing to the wider team culture.
Key skills required for this role:
- Experience in service development and evaluation in a similar or related industry.
- Experience in leading service delivery teams supporting adults with complex needs and barriers to employment.
- Experience in developing and delivering engagement and outreach plans to ensure services are widely known and attract appropriate client referrals.
- Experience in delivering high-quality supervision, an understanding of the different approaches and how to best apply these to individuals.
- Experience in monitoring performance to agreed targets, and how to best achieve this in an environment that supports empowerment and creative thinking.
- Experience in people management and working as part of a collaborative leadership team at both operational and strategic levels.
- Confident, articulate communicator both spoken and written, with strong interpersonal skills and capacity for empathy.
- Demonstrable networking and relationship management skills.
About the organisation:
The employer supports members of the armed forces community (veterans and adult family members) with health conditions on their journey into employment once they have left service, helping them overcome barriers to employment and transform their lives. We have a long and proud history and continually adapt the services we offer to ensure we remain relevant to the modern-day veteran and their families.
Our organisation values open and clear communication, engaging with our teams in all aspects of our organisational development and delivery. Committed to diversity and inclusion our services are open to everyone and we actively seek to make our services more accessible to those with specific needs or from diverse cultures.
How to apply:
To apply for this position please prepare your CV and a cover letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process.
You may also have experience in areas such as: Service Lead, Service Manager, Services Manager Deputy Service Manager, Brain Research Manager, Service and Volunteering Manager, Resolution Service, Resolution Service Manager, Social Welfare, Veterans.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Head of Individual Giving
We are looking for an experienced Head of Individual Giving to focus on growing the active supporter database and income generation across all individual giving activity for an important charity.
If you feel you have the skills and experience for this varied and extremely rewarding role, then apply today!
Position: Head of Individual Giving
Location: Cambridge/Hybrid
Salary: circa £50,000 (depending on skills and experience)
Hours: Full-time, 37.5 hours per week
Contract: Permanent
Closing date: 4th August 2024, however, we reserve the right to close this vacancy once enough applications have been received or a successful candidate is found.
About the Role
The Head of this team will recruit and look after all fundraisers and donors giving up to £10k. You will drive an ambitious step change in donor acquisition and donor experience, embedding a culture of innovation, business process, responsiveness, and ambitious growth. You will continue and grow our acquisition strategy to ‘recruit’ patients and loved ones to support the organisation.
You will develop and lead a fundraising and stewardship strategy for all of the organisation’s fundraisers and donors giving up to £10k. You will proactively grow our patient fundraising programme by developing a mass recruitment and engagement strategy for the organisation’s patients and staff. You will also develop a loyal supporter base by providing an efficient gold star service to all supporters from the first point of contact, through systems-driven operations.
The role will allow you to have a strategic and practical impact, and you will lead a small team (with the potential to grow) including functions that cover income generation through our appeals, and supporter acquisition through new and existing products. This role will work collaboratively with colleagues in the communications team, community team, and data and insight.
Key skills required for this role include:
- Leadership experience at Head Level.
- Constantly evaluates performance through measurement, KPIs and targets
- Strives continually to drive change ensuring that the charity is efficiently discharging its duties
- Strong leadership skills; able to make tough decisions
- Ability to write board reports, and present at various meetings, committees, and Board meetings as and when needed.
- 5 years’ experience in DM campaign management.
- A curious but meticulous mind!
- With confidence in your skills to both plan and analyse activities across the database to maximise income generation and opportunities to cross-sell activities and products.
- A creative flair and experience in creative development and proven success in donor acquisition and/or donor development campaigns.
- A leader who gets excellent results within agreed budgets and on schedule.
In return
This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.
You will receive a fantastic benefits package including:
- Pension Scheme
- Group Life Assurance @ 4 x Salary
- Enhanced Maternity and Paternity Pay
- Annual Eye Tests + £65 (towards Computer Use Glasses)
- Leisure Centre on site
- NHS Discount Schemes
- Health Cash Plan - Medicash
- Employee Assistance Programmes
- Health Assured
- WeCare
- Medicash
- 25 days of Annual Leave + Bank Holidays – Annual Leave increases by one day each year after 2 years’ service up to 29 days
- Your Birthday off
- Cycle 2 Work Scheme
We strongly encourage candidates of different backgrounds and identities to apply. Each new team member is an opportunity for the organisation to bring in a different perspective and further diversify the charity.
Other roles you may have experience with could include Individual Giving Manager, Charity Fundraising Manager, Senior Fundraising Manager, Interim Fundraising Manager, Trusts Fundraiser, Foundations Fundraiser, Fundraising, Partnerships Manager, Fundraising Partnerships, Income Generation etc. #INDNFP1
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Salary: £27,584 FTE
Hours: Full time (35 hours per week)
Department: Prison delivery
Job Type: Full time
Contract Type: Permanent
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Full Sutton. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contritution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
?Interviews are planned for the 10 September 2024.
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-215833
The charity’s Chief Executive is retiring after 18 years in post, and our aim is to strike a balance that will ensure continuity of services, whilst providing the incoming Chief Executive with the scope to develop the charity in line with identified need and new opportunities.
Walthew House is a independent, specialist charity in Stockport, providing practical and emotional support to people with sight and/or hearing loss.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Internally your job title will be Recovery Worker
You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Oxford House as a Recovery Worker.
Oxford House Supported Housing is tailored for each individual using the service with the ultimate goal to help individuals manage their accommodation and assist with reintegration back into independent living and the wider community.
We support individuals to gain or regain skills and confidence to achieve greater independence. We support individuals to access community groups and promote socially inclusive activities.
Oxford House also run a community-based service, supporting individuals living with mental ill health to build confidence and self-esteem and help them to develop links within the community.
We provide holistic support in all areas affecting wellbeing including employment, finances, accommodation, and social activities. Due to the nature of the role a driving licence and access to a car is essential.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.
No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
This is a permanent part-time role requiring the post holder to work 30 hours per week.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply, please send a CV and covering letter explaining why you feel you are right for the role.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have an exciting opportunity for a Benefits Advisor to join an experienced team at our Newcastle centre to provide comprehensive advice and help people access available benefits and other sources of financial help.
The role is permanent and full time but we may consider part time applications for the right candidates. You will be based at the iconic Maggie's Newcastle centre, a beautiful and unique low energy building that also incorporating multiple gardens.
You will have a strong understanding of relevant legislation and its application, you will have good analytical skills, the ability to understand and summarise complex issues and to develop working relationships for the benefit of income maximisation.
Your responsibilities:
- Advise and help people get access to available benefits and other sources of financial help and assist in completing benefits claims and maximising an individual’s income.
- Provide comprehensive advice on benefits using a variety of different mechanisms.
- Maintain up-to-date knowledge of relevant external agencies, signposting where appropriate, and developing beneficial working relationships.
- Follow up claims for disability benefits and any further benefits triggered by an award.
The role can be emotionally intense at times and you should be emotionally sensitive and resilient to manage these demands.
Essential skills and experience:
- Degree educated in a relevant field or equivalent experience.
- At least 2 year’s experience in providing welfare benefits and money advice.
- The ability to think about and understand health related concerns within the wider context of an individual‘s life experience, family and social context.
Benefits we offer
In addition to a highly rewarding career, we offer a range of staff benefits including:
- a unique, experiential induction based in one of our centres
- a structured, year-round performance review process focused on developing you in your current role and exploring opportunities for the future
- a competitive holiday entitlement of 27 days plus 9 public holidays in a full working year
- workplace pension with the option to apply to continue NHS pension
- the option to apply for a Bike Loan, Travel Card Loan, Ride to Work scheme and much more.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Engagement Coordinator - Wales
Location: The role will be based out of the BookTrust Offices in Cardiff. BookTrust works in a hybrid and flexible way with an expectation of a minimum of 8 face to face collaboration days per month which could be at the Cardiff office, visiting partners across Wales and on occasions UK wide travel. There will therefore be reasonable travel needed to fulfil the role, with occasional overnight stays.
Contract: Full-time, open to discussing flexible and part-time options
Salary: £28,000.00 per annum.
BookTrust is the UK’s largest children’s reading charity. We know that children who read are happier, healthier, more empathetic, and more creative. They also do better at school. Working with every local authority in England, Northern Ireland and Wales and supported by a range of funders including the Arts Council England, Northern Ireland and Wales Governments, we reach over 3 million families a year via partners in schools, children’s centres, health visitors and libraries. This incredible network helps us to get children reading across the country.
We are looking for a positive and enthusiastic individual with a demonstrable ability to develop relationships and make connections across a wide range of people and groups. A strong communicator with the ability to communicate effectively with a diverse range of audiences, in writing, and in person.
You will have ideally worked within or across a particular community or region, in outreach or a project within the third sector and be a highly motivated individual with the ability to work and travel unsupervised across multiple projects simultaneously and to work at pace, often to tight deadlines.
A passion to make a difference for children and families with an interest in the benefits of literacy and reading to child development, the value of books, stories and rhymes and the role of parents, carers, and guardians in developing a love of reading would be valuable.
We are currently recruiting to two Community Engagement Coordinator posts.
To apply please send a copy of your CV to our webiste along with a covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides.
Closing date: 31st July at 11:59pm.
Applications will be reviewed on a rolling basis; therefore, early applications are encouraged.
Our Commitment to Diversity and Inclusivity
We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities.
We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team to discuss your requirements further.
BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.
What would we like…?
We're looking for someone with a background in graphic design and a keen eye for detail to join our Learning Design team as Graphic Designer for a 12-month FTC, to cover a period of maternity leave within the team.
You'll be responsible for for creating visuals and infographics for use across a range of different formats, including both digital and print. You'll use your understanding of graphic design principles and your technical design skills to help participants on our programmes both navigate our materials and make sense of complex information.
We would like you to:
- Create graphics for use in our learning materials, both print and digital
- Refine and, in some instances, establish visual style guides for each resource to ensure that all materials are aligned with our Ambition Institute’s brand style, accessible to all and replicable at scale.
- Use your knowledge of core graphic design principles to inform your work and support colleagues in learning design to use graphics effectively (relating to principles such as: typography, layout. colour and illustration)
- Collaborate with colleagues in the Learning Design team and across the organisation to translate ideas, information and concepts into strong visuals.
- Writing briefs for external graphic designers, which accurately describe the work, provide clear style guidance and specifications and set clear timelines for completion of the work.
Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to Associate Director, Production. In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team day (which rotate across our regional offices) and this may be reviewed by Ambition.
Skills, Knowledge and Experience
To succeed in this role you'll have a minimum of level 3 qualification in Graphic Design, e.g. degree, diploma or apprenticeship. You'll demonstrate an ability to work in a flexible manner and have experience of working in both digital and media print.
It is essential that you are able to work efficiently in Adobe Illustrator and Adobe In Design. You'll also demonstrate an ability to work with content designers to help them turn their knowledge of information or a concept into a visual image.
Whilst an ability to create clear and accurate briefs for external Graphic Designers and knowledge of accessibility standards are desirable, it is not essential that you have prior experience to apply for this role. We will provide training and development where there are gaps.
What’s in it for you….?
- Competitive annual salary
- Professional development for all staff
- 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
- Employer pension contribution of 11%
- Agile, hybrid working culture, so you can manage when and where you work
- Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
- Blind recruitment process to ensure equality and fairness in our hiring
- Enhanced maternity pay after a year’s service
- Shared parental leave package
- Access to free, confidential 24/7 wellbeing and support line
- Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
- Work-from-home technology package to support hybrid working
- Interest free season ticket / bike loans
About you
We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:
You should apply for this role if:
- You care deeply about educational disadvantage and being part of an organisation that challenges inequality
- You have a good work ethic and strive to make a difference in the job you do
- You always give maximum effort to understand and meet the needs of our partners and participants
- You always have a great attitude so we “can do” for all our colleagues, partners and participants
- You are open to feedback and learning because we want to keep getting better
- You work with your initiative to bring new ideas and a fresh perspective
- You are well organised and can prioritise work that will have the greatest impact
You'll love working at Ambition if…
- You want a career with a person-centred organisation with a cause at its heart.
- You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
- You enjoy working in a fast-moving workplace, with a great support structure around you
- You would like to grow with an ambitious organisation as it progresses over time
- Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.
How to apply…
Applications will be considered for all office locations. Please note when you click apply, you'll be taken to the Birmingham posting of the role. You can still apply via this posting as it won't determine your location if successful.
All applications must be received by the closing date 23:59 on 6th August 2024. Interviews are expected to take place on 8th and 9th August.
Our mission needs the best people for the job, which is why we use sift questions to assess candidates’ genuine knowledge and skills. Sift questions are an opportunity for you to show us how you would do the job you are applying for, so please avoid using AI function tools (i.e. ChatGPT or other generative AI tools). We want to evaluate your response, so those found to use content taken from AI tools will have scores adjusted down.
We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.
For any questions or queries please visit our careers page where you'll find some FAQs.
As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.
The client requests no contact from agencies or media sales.
Bristol Hub Support/Executive Assistant
£28,831 per annum (pro rata for part time hours)
(Ref: SUS4287b)
Full Time 37.5 hours per week – happy to talk flexible working
Base: Sustrans Bristol Hub with possibility of up to two days per week working from home
About the role
This is an exciting opportunity to join Sustrans as part of the People and Organisational Development (POD) team based in the charity’s head office. Our city centre hub has been recently refurbished and you will be working in a friendly, supportive, environment in a role where you can enjoy professional contact with colleagues at all levels. The Hub is in a fantastic location, based in the vibrant, College Green area of central Bristol.
This is a varied role providing support in the day to day running of the Bristol Hub and performing an Executive Assistant function, delivering high quality and confidential support to the Executive Director (ED), with duties such as diary and email management, administration of the ED travel and expenses and other duties.
You will be supporting the Bristol Hub Manager, taking the lead on administrative functions at the Bristol Hub, including the delivery of a friendly and efficient front of house service, answering queries from colleagues and visitors to the Hub, assisting in the support of all facilities management and liaising with contractors and suppliers.
You will proactively seek opportunities for improvement to the smooth running of a dynamic, modern, flexible office environment that works for everybody, considering both efficiency and accessibility that fall in line with our strong EDI values.
Building internal relationships with colleagues across the organisation and the Senior Leadership Team, you will support with the organisation of team days and events.
About you
You should have experience providing high quality, proactive PA support to senior leaders, including high-level decision-making groups, through effective administration. This will include dealing with confidential and sensitive information.
We also ask that you are experienced in office management systems and procedures including facility management and can demonstrate your knowledge of basic office health and safety.
You should be highly organised and have excellent administration skills, including the ability to make summary notes during meetings and a high level of competency using equipment and various software, showcasing your excellent attention to detail. You will have the ability to effectively summarise and communicate information.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 18 August 2024.
- Face to face interviews will take place at our Bristol Hub on Friday 6 September 2024.
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a national role based from one of our office locations - York or London
Are you passionate about driving positive change? As our Head of Social Impact, you’ll play a pivotal role in shaping the future of STEM Learning to improve lives through education. Your role is to lead the charge in driving STEM Learning’s brand through the clear articulation of our social and economic impact, ensuring our impact is central to our brand. By collaborating with stakeholders, influencing business priorities, and championing thought leadership, you can help STEM Learning empower learners, inspire educators, and transform the landscape of STEM education.
About Us
STEM Learning’s mission is to empower young people with the skills and knowledge to thrive through effective teaching and learning of STEM.
As the UK’s leading provider of STEM education and careers support, we work with schools, colleges, employers and other partners to inspire and engage young people in STEM subjects and prepare them for the future.
The Role
As the Head of Social Impact, you will play a key role in driving positive change and evidence-based practices to support our goals by:
- Articulating and communicating our social impact in ways that are more accessible to multiple stakeholder groups – allowing stories to be told to ensure systemic change in STEM Education.
- Leading the Impact Team and a wider network of external evaluation partners to ensure a comprehensive approach to STEM Learning’s impact and evidence portfolio.
- Reinforcing STEM Learning as thought leaders in STEM education.
- Lead STEM Learning’s impact and evidence portfolio, influencing the sector, meeting stakeholder needs and driving reinvestment.
- Shaping STEM Learning’s priorities to ensure we remain purpose-led and impact-driven.
- Fostering a culture of learning from both successes and failures – both internally and across the wider sector.
- Seeking opportunities to enhance STEM Learning’s knowledge base through external expertise and networks.
Our Ideal Candidate
Candidates will demonstrate our values: Sustainable – Innovative – Proactive
To be successful as Head of Social Impact, you will possess:
- Exceptional skills in engaging stakeholders through compelling narratives and strategies related to social impact and evidence.
- Demonstrated experience of articulating evidence and impact to a variety of audiences in a compelling and inspiring way – at ease presenting to a variety of audiences, through leading forums, discussions and presenting.
- Strong communication skills to position STEM Learning as thought leaders in the field.
- Understanding of evidence, monitoring, and impact evaluations and strategies, preferably in an educational setting.
- Proven ability to generate comprehensive assessments of impact to meet the needs of diverse stakeholders.
- A track record for identifying and fostering strategic partnerships and collaborations that enhance impact and innovation.
- Experience in leading a team, providing guidance and direction to staff while promoting the organisation’s profile and mission.
We are looking for someone who meets as many of the criteria as possible but encourage applications from candidates who might not meet all criteria.
Our Benefits
- 30 days holidays plus bank holidays
- Access to a fantastic pension scheme
- A comprehensive employee assistance programme
- Access to a voluntary staff benefits scheme including cycle to work loan scheme; electric vehicles; health cash back plans; free eye tests; discounted vouchers and much more
Next Steps
To apply please submit your CV and a cover letter explaining what interested you in the role and why you think you are our ideal candidate.
There is no closing date for this role; applications will be reviewed on an ongoing basis so early applications are recommended.
STEM Learning strives to be diverse and inclusive – a place where we can ALL be ourselves. We encourage applications from all backgrounds and communities, and are committed to employing teams with diverse abilities, skills, and experiences.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Internally known as 'Business Manager'
Our Mission
Everyone deserves a life free from exploitation and abuse.
Role Summary
Are you a passionate and dynamic individual with a a drive to make a difference? Link to Change is seeking a dedicated Business Manager to join our vibrant team. In this pivotal role, you will harness your creativity and strategic thinking to amplify our mission, engage our community, and drive fundraising initiatives, as well as supporting our Apprenticeship Programmes in Business & Administration and Marketing & Communications. If you have a proven track record and are eager to contribute to a meaningful cause, we would love to hear from you! Join us at Link to Change and be a catalyst for positive impact in our community.
Benefits: In addition to joining a friendly, committed and supportive team, Link to Change offers a generous employee benefits package:
- Enhanced employer pension contribution.
- 28 days annual leave, plus bank holidays.
- Employee assistance programme.
- 2 days per month working from home days.
- Free on-site parking.
- An opportunity to make a real difference to help exploited children and young people create a positive future.
Our Values
- Inclusivity- We believe that all survivors of exploitation should be supported and have access to appropriate services. Beneficiaries are the heart of everything we do.
- Quality- We provide an effective, reliable and high quality service to young people, their families, the community and professionals to support them.
- Challenging- We advocate for and with young people and challenge other professionals to create positive change.
- Trustworthy- We are confident in our commitment and credibility to deliver on what we say we are going to do.
- Dedication- We are committed to our young people through providing open-ended and continuous support.
- Knowledge- We are dedicated to continually build upon our knowledge and expertise in the field of children, young people and exploitation.
The Role
This is a dynamic new and exciting role which will play a key part in our strategy for development and growth at Link to Change. The role involves managing our apprenticeship schemes, developing, and delivering our income generation strategy, providing business support to our Chief Executive, and collaborating with key partners and stakeholders.
Duties and Key Responsibilities
- Lead the development, delivery and evaluation of communication tactics that contribute to the impact of our work, focused on informing and influencing key audiences based upon the charity’s strategies.
- Assist in the planning, writing and development of the key strategies required to enhance Link to Change’s business capabilities.
- Managing the apprenticeship schemes in the delivery of the business, administration and communications strategies.
- Development of new business engagement plans- identifying, researching, engaging and cultivating new prospects and relationships, alongside the Operations Manager and Chief Executive.
- Manage and support with the improvement of systems, processes and administrative projects in line with the needs of the charity.
- Developing relationships with businesses, community groups, individual donors, trusts and foundations and local partners to encourage donations, CSR, gifts in kind, community events, campaigns and develop supporter journeys for the charity.
For the full job description please refer to the attachment below.
Everyone deserves a life free from Exploitation.
The client requests no contact from agencies or media sales.
HR Implementation Manager (Safeguarding Team)
Hybrid working – London offices with some travel in UK
This is a fixed term appointment for 18 months.
We are looking for an HR practitioner with proven practical experience in delivering organisational change and project management skills. Working closely with the Senior Management Group and the Director of Safeguarding, you will lead on and implement the HR processes of the new Connexional Safeguarding team structure.
Each of the Methodist Districts independently employ District Safeguarding Officers who are the first point of contact for any safeguarding concerns or queries in their area. The Methodist Church has recently adopted a plan to change its current safeguarding structures in order to create a single church safeguarding service working as part of the Connexional Team.
The HR Implementation Manager will ensure all HR processes are completed on time, in accordance with employment legislation and HR best practice. This will include reviewing existing safeguarding employment arrangements within each district, leading on and managing the HR processes to implement the new structure. This will involve undertaking an analysis of the terms and conditions of employment to enable informed decisions to be made on the areas for consultation, ensuring adherence to TUPE requirements.
You will have excellent communication skills, a strong customer focus and the ability to engage with a range of stakeholders. You will really care about putting people considerations at the centre of this change project. You will build and maintain credible and effective relationships with all stakeholders, including the most senior leaders in the Church, supporting them in ensuring a successful transition into the new structure.
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.
We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.
If you require reasonable adjustments to made at any stage of the recruitment process, please contact us to discuss this (contact details on website).
Closing date: 11 August 2024
Interviews will be held remotely after 12pm on 22 and 23 August 2024.
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
The client requests no contact from agencies or media sales.
About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
About the role
The role sits within a Critical Time Intervention (CTI) team working across Liverpool City Region.
Contract: 12 month fixed term contract, family leave cover
CTI is part of a housing-led response to ending homelessness. CTI is an evidence-based model, designed for times of transition for people who require support to navigate often fragmented systems. It uses a time limited case management approach to support people through a period of transition which works towards preventing and ending homelessness.
The model is strictly time limited and prescriptive in its application and Crisis’ CTI pilot will run close to the CTI principles. The timing of movement through the phases is defined by the Programme model.
CTI consists of four main phases:
- Pre CTI: in which the relationship with the client is developed and their goals and ambitions are identified, (no timescale – could be days, months or years)
- Transition: providing support & beginning to connect client to people and agencies that will assume the primary role of support and enable them to meet their goals (3 months)
- Try out: monitoring and strengthening support network and client’s skills (3 months)
- Transfer of care: terminating CTI and stepping right back (3 months)
The post holder will be working within the framework of CTI, supporting prison leavers from prison into accommodation, thus preventing homelessness on release from custody.
About you
To be successful in this role you will have experience of delivering person centred support with statutory and non-statutory services within the criminal justice system, offering coaching and mentoring, learning support and/or personal development training, ideally working to matrix standards. You will also have an appreciation of delivering this within a time limited framework.
You will demonstrate knowledge of issues affecting homeless or vulnerably housed individuals which could include mental illness, addiction, the benefit system and housing. Being committed to empowering homeless and vulnerably housed individuals is essential to this role.
Due to the nature of the role, it is essential that you have a valid driving licence and access to your own vehicle.
We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. We particularly welcome applications from people with lived experience of homelessness.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave which increases with service to 31 days and option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 4 August 2024 at 23:59
Interviews will be held W/C 19 August 2024 at the Crisis Skylight Merseyside, 96 Kent Street, Liverpool, L1 5BD
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Successful candidates should expect to be appointed at the starting point of the salary scale. A higher salary will only be considered for exceptional candidates with strong evidence of relevant experience
HMP Bullingdon, Oxfordshire
Ref SEF-244
Are you a dynamic and collaborative individual who wants to support people entering prison to gain the skills and tools to develop their emotional resilience? Looking for an exciting and highly rewarding new career opportunity?
If so, join St Giles as our Settling in Facilitator, where you will provide vital classroom sessions on emotional resilience to all new prison receptions and deliver tailored one-to-one support to people in prison who are not able to access the classroom sessions.
About St Giles
St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK.
About this key role
As a Settling in Facilitator, you will be embedded within a prison-based setting and provide a quality service to people first entering prison. We will count on you to prepare, plan, and deliver the emotional resilience interactive sessions to individuals in prison, ensuring all sessions are appropriate and contextualised to reflect the local needs of the prison and its changing population and utilising expertise around lived experience and local knowledge to empower people in prison.
You will also be expected to deliver additional tailored sessions to individuals who are unable to attend the group sessions or require additional support and to use a trauma-informed approach to build trust and create a safe space for people in prison to explore challenging and potentially traumatic issues and topics.
What we are looking for
- Personal experience of the social care system; criminal justice system; or lived experience of the issues facing this client group. However, we also encourage applications from those without lived experience.
- The ability to build positive relationships with people in prison and be comfortable and confident working in the prison environment.
- A professionally competent approach and confidence facilitating group sessions, as well as being able to tailor the support given to meet the needs of people in prison.
- An invested interest in supporting people in prison to develop healthy coping strategies.
- Excellent interpersonal, relationship-building and communication skills, verbal and written.
What we will do to support you in this role
We will provide the following resources to assist in the successful achievement of the responsibilities outlined above:
- A full induction.
- On-going and targeted learning and development will support and enable you to deliver the role to a high standard.
- Continuous support and supervision including reflective practice to develop your learning and skills as a practitioner.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, 4x Group Life Insurance, season ticket loan, eyecare scheme and much more.
As the successful candidate will be working in a male prison delivering an emotional resilience package to those first entering prison, we are looking for a minimum of one of the team of three to be male. The Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies to this post.
Closing date: 31 August 2024 11:45pm.
As an equity and inclusive employer, we welcome all applications, but we would particularly welcome applications from Global Majority People (Black, Asian, Brown, Dual Heritage), those living with a disability, those from a neurodiverse group, or have another protected characteristic. We value the positive impact and diversity that your lived experience can bring to our organisation.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients. Successful applicants must therefore submit an Enhanced Adult Workforce with Adult Barred List DBS Check. Prison vetting is also a requirement for the role.