Information And Support Officer Jobs

Our client is a global leader in peacebuilding, with a vision of a world where conflicts can be resolved without violence, and people work together to sustain peace. Operating across 15 countries in Africa, Asia, Europe, and the Middle East, we partner with local communities to address the root causes of violence, foster inclusion, and promote sustainable solutions. 

Chief Operating Officer
Global Peacebuilding Charity
London/Hybrid Working (minimum two days per week in the office).
Circa £95,000 per annum

We are seeking an exceptional Chief Operating Officer (COO) to lead our global Finance and Operations functions, driving operational excellence and delivering strategic impact in line with our 2024-2030 strategy. Reporting to the Executive Director, you will have oversight of the Finance, IT, People and Risk & Governance. You will play a central role in fostering collaboration across our distributed teams, and ensuring robust governance, financial oversight, and risk management.

The successful candidate will be a fully qualified CCAB (Chartered Accountant) and you will also bring:

• Proven senior strategic leadership experience within the UK charity sector.
• Strong operational and governance skills, with a track record of managing risk and compliance in complex environments.
• Exceptional ability to lead and motivate geographically distributed teams while fostering an inclusive and collaborative culture.
• Commitment to the charity's values, including gender equity, diversity, and anti-racism.

If you are an experienced and driven leader with a passion for peacebuilding and operational excellence, we encourage you to apply.

At Prospectus we invest in your journey as a candidate, and we are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.  

For further information and to apply please visit our dedicated recruitment website by clicking 'Apply Via Website'.

Recruitment Timeline

Deadline for applications: 2nd February 2025

Interview with Prospectus: w/c 3rd February 2025

Interviews with the Charity: w/c 17th and 24th February 2025

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

At Marie Curie, we provide essential care and support for those facing terminal illnesses. Our Fundraising Operations Team plays a vital role in ensuring that our supporters and volunteers have the resources they need to raise funds that make a real difference.

This is your chance to be part of a passionate and supportive team that drives our fundraising success by delivering high-quality fulfilment services and creating memorable experiences for our valued supporters.

As a Fulfilment and Support Officer, you will handle a variety of tasks that keep our fundraising activities running smoothly. From preparing welcome packs for new supporters to managing thank-you letters, your attention to detail and dedication will ensure that every interaction with our supporters is meaningful and impactful. Your work will directly support our fundraising teams and help build lasting relationships with our donors, contributing to Marie Curie's mission of providing high-quality end-of-life care.

Main responsibilities:
- Prepare and dispatch fundraising materials such as welcome packs, thank-you letters, and event kits.
- Collaborate with fundraising teams to ensure seamless support for campaigns and events.
- Liaise with suppliers and response handlers to ensure timely and accurate fulfilment.
- Monitor stock levels of materials and coordinate replenishments when needed.
- Contribute to process improvements and ensure smooth operations within the team.
- Participate in team meetings and help develop innovative solutions to improve supporter experiences.

Key Criteria:
- Strong communication skills (written and verbal).
- Basic proficiency in Microsoft Word, Excel, and Outlook.
- Excellent attention to detail and the ability to meet deadlines.
- Ability to work both independently and as part of a team.
- Willingness to handle physical tasks such as lifting and moving materials.
- Experience using CRM systems (nice to have)
- Knowledge of fundraising activities and supporter engagement will be an advantage.

Please see the full job description .

This role is available both full-time and part-time. Please make sure to indicate your working preferences in your application.

Application & Interview Process
- As part of your online application, you will be asked for a CV and Cover Letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Please indicate your availability for full-time and/or part-time.
- Close date for applications: February 2, 2025.
- Interviews will be likely planned for February 11 and 12, 2025 (in person, Links Place office)

Salary: £20,821-21,445 per annum
Contract:  Fixed-term contract 18-months, full-time (35 hours per week) or part-time (to be discussed)
Based:  Edinburgh, office-based (Links Place)

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.

Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.

Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.

You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.

About the Team

2025 marks 35 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were recently successful in our bid to continue delivering this service.

We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.

We are a hard-working team from diverse professional backgrounds.  Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.

Find out more about the 35 year history of the Service Personal Support & Social Work Service.

About you

To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.

You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.

There will be some travel required and therefore you will need to be able to drive and have access to your own car.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 20232 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on 02 February 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: 

• Initial virtual interview – 13 February 2025
• Face-to-face interview – 17 February 2025 at RAF Honington

• Lead and strengthen Chatham House through strategic financial transformation
• Develop the Institute's financial strategy and develop a high-performing team

About Our Client

Chatham House, the Royal Institute of International Affairs, is one of the world's leading independent policy institutes with a reputation for tackling the hardest problems of international relations that stretches back more than a century. Based in London with a global outreach, we aim to help build a secure, sustainable, prosperous and just world. We pursue our mission through convening meetings and speakers, private dialogue, world leading analysis and solutions-based ideas, and look to help the next generation as well in building a better world.

Job Description

We seek a Finance Director who will work closely with the COO and CEO to develop the Institute's financial strategy; lead the finance team through change and develop and deliver its policies and procedures. You will provide financial leadership to the Institute, ensuring that it is financially compliant, has accurate and timely financial information as well as the appropriate analysis to support decision making. You will also be responsible for inspiring and developing a high-performing finance team that provides excellent customer service to internal and external stakeholders. You will play a key role in the development and implementation of the organisation's strategy and in supporting the overall management.

Strategy

• Ensure effective financial management and control of the organisation's resources.
• Develop and maintain a strong understanding of Chatham Houses' business operations to ensure financial decisions are aligned with communicated goals and objectives.
• Provide financial analysis and recommendations to support strategic planning, new business opportunities, and capital investments.
• Work collaboratively with the CEO and COO to develop and implement income generating strategies to ensure long-term financial sustainability.
• Work with the COO to identify new business opportunities and develop business cases for new products and services.
• Identify and manage the risks associated with change initiatives and implement appropriate risk mitigation strategies.
• With the COO, present the strategy and performance to Council and its committees.
• Inspire and create new ways of working, drive efficiencies and generate new ideas across the House.
• Drive forward our ambitious EDI strategy.

Delivery

• Take ownership of all finance procedures, centralising and modernising them to drive maximum efficiency and transparency.
• Oversee Chatham House's investments to ensure appropriate return.
• Lead and manage change within the finance function, such as the implementation and development of a new integrated finance system.
• Oversee the preparation of financial statements and reports, including budgets, forecasts, and financial analysis to provide timely and accurate financial information to support decision making.
• Collaborate with the Head of Research Partnerships overseeing and improving the process for grant application.
• Support house-wide reform, leading committees as requiring and inspiring change.
• Identify and manage financial risks and opportunities and recommend appropriate actions to mitigate risks and capitalize on opportunities such as cost recovery, project pricing, overhead setting, and funder due diligence.
• Work closely with the CEO and COO to review costs across the organisation in pursuit of efficiency, ensuring our risk management, governance and compliance processes and the pricing of our research are robust.
• Build a business partner approach to finance, to ensure compliance and best practice across the institute.
• Help lead the organisation as a member of our Executive Leadership team.

People

• Lead and manage the finance department of 6, providing guidance, coaching, and support to ensure a high level of performance and customer service.
• Develop and maintain strong relationships with external stakeholders, including auditors, bankers, and regulatory bodies, to ensure compliance with legal and regulatory requirements.
• Develop and implement training programs to enhance the skills and knowledge of the finance team.
• Partner with research teams to ensure centralised oversight and management of all finances and budgets.
• Foster a culture of innovation and continuous improvement, encouraging new ideas and approaches to improve financial processes and procedures.
• Mentor and coach direct and indirect reports, establishing an inclusive and collaborative culture
• Drive collaboration between research programmes and non-research departments, delivering a "One Chatham House Approach" to all work.

The Successful Applicant

• Qualified accountant, with a recognised accounting qualification (ideally ACA, CIMA or equivalent).
• Excellent leadership skills. You will be a credible, creative, and inspiring leader - ideally with experience of building consensus, influencing positive change and developing teams.
• Outstanding communication, reporting and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
• Proven experience in people leadership and management, with a track record of developing high-performing teams.
• Strong financial management and analytical skills, with the ability to provide clear strategic financial advice and analysis to senior management and the Board.
• Excellent presentation skills both written and verbal, and able to communicate with people (including non-financial) at all levels across the business and develop effective relationships at all levels.
• Experience of managing change and supporting organisational development, and in implementing new financial systems and processes.

What's on Offer

A salary in the range of £130,000 - £140,000 plus benefits. 

A hybrid working arrangement, with the flexibility to work remotely and an expectation of 2-3 days per week in the London office

The closing date is 6th February 2025.

Contact
Rochelle George
Quote job ref
JN-122024-6617366Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

The Corporate and Community Volunteer Officer plays a crucial role at High Trees, focusing on driving our corporate volunteering strategy to deliver meaningful, high-impact programs that support both the local community and our corporate partners. Corporate volunteering is at the heart of this role, and you will take the lead in designing and delivering innovative initiatives that align with corporate social responsibility (CSR) goals and generate essential resources to sustain and grow High Trees’ diverse services.

As the primary point of contact for our corporate partners, you will build and maintain strong relationships with businesses, ensuring their engagement and contributions go beyond one-off activities to form lasting, strategic partnerships. You will design tailored corporate volunteering opportunities, such as team-building volunteer days and skills-based initiatives, that deliver measurable benefits for both the business and the community. You will also explore and secure additional funding streams through sponsorships, grants, and creative collaborations, positioning High Trees as a leader in impactful corporate-community engagement.

While the corporate element is the primary focus, you will also oversee High Trees broader volunteering program for local residents, managing their recruitment, training, and placement across our services. This includes providing young people with meaningful work experience placements that offer diverse opportunities for personal and professional development. This is a programme working with a small group of residents each year, with the focus on making sure the programme is of real tangible value to those involved.

This role is ideal for a highly motivated individual with a strong background in corporate engagement, relationship management, and strategic thinking, who is passionate about using partnerships to create lasting community impact.

This is an opportunity for dedicated, driven and ambitious professional to join a high-performing team as Clare College refreshes its strategic vision and prepares to celebrate its 700th anniversary in 2026.

Development Officer (Annual Giving)
Location: Cambridge, CB2 1TL
Salary: £30,000 and £34,000 per annum, depending on experience
Hours: Full Time, 36.25 hours per week

The Role

The Development Officer (Annual Giving) plays a critical role in generating philanthropic support for the College from alumni and well-wishers. Responsibilities of the role include overseeing the annual Telephone Campaign/Giving day, working closely with senior fundraisers and the stewardship of Annual Giving prospects and donors.

The success of the Development Office depends on the flexibility and ethos of its staff. The role holder will be required to participate in activities outside the core job description that are important to the overall development programme and the College. The role requires some work in the evenings and at weekends.

You will have excellent organisational skills and be proficient in Microsoft Office. You will have the ability to work on own initiative using tact and as part of a team.

Clare is the second oldest of the 31 Colleges in the University of Cambridge. Regarded as one of the most progressive and informal, Clare is renowned as a College that achieves academically at the highest levels, whilst also being welcoming, forward-thinking, and inclusive.

Located in the heart of Cambridge city centre, the College is extraordinarily beautiful and famed for its gardens on “the Backs” (the famous backs of the Colleges that overlook the River Cam). Clare’s Old Court, a Grade I listed building, is the centre of the College and is unique among the ancient Cambridge Colleges in having maintained its architectural integrity over the course of its history.

Benefits

Included in the benefits package is lunch, membership of a defined contribution pension scheme, membership of a medical cashback scheme, parking, and non-contractual bonus paid in November of each year subject to eligibility.

Closing date of 3 February 2025 at 5pm
Interviews will be schedules for week beginning 17 February 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website for more information and to complete your application for this position.

The contents of the Equal Opportunities Form will not be disclosed to the selection or interview panels.

Please note that as part of the shortlisting process the College will require details of one referee that can be contacted prior to interview.  This does not have to be your current employer.

Clare College is committed to employing a workforce that reflects the diverse community of Clare, regardless of age, disability, gender and transgender status, race and ethnicity, religion, marriage or civil partnership status or sexual orientation.

No agencies please.

Hours: 35 hours per week

Location: office base in Central Croydon with service delivery across the Borough, flexibility for remote working with regular attendance in the office

Salary: £54-59k

30 days paid leave + Bank Holidays

Start date: 1st April

 About Croydon Drop In:

Following the departure of our Deputy Chief Executive Officer after 19 years of service, we are seeking to appoint a new Director of Finance and Business Operations to support CDI through the next stage of our journey. We have grown significantly in the last four years, and there has never been more need for our services than now. This senior role is crucial in supporting CDI to consolidate our position and strengthen our infrastructure, processes and governance.

Croydon Drop In (CDI) has been serving children and young people in the London Borough of Croydon since 1978. We are deeply embedded in and trusted by local communities. Each year, we work with over 5,000 children, young people and families, providing life-changing support, advice and guidance.

We are a proud member of Youth Access and operate a Youth Information, Advice and Counselling Service (YIACS), partnering closely with the NHS, Local Authority, Education Providers, the Police and other Voluntary and Community Sectors organisations.

About You:

We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

You will be passionate about children and young people and share our desire to see all children and young people thrive and overcome adversity.

To be successful in this role, you will be an experienced business operations professional, with significant financial management experience. You will be an effective leader who is able to expertly lead teams through change, taking a partnering approach.

You may already have held a Director position in your current organisation, or you may be ready for the next step in your career.

 Closing date for applications: Sunday 9th February

Interview date: Week commencing 17th February

The Destitution Project (DP) is a dynamic and well-respected charity at the forefront of refugee and asylum seeker support in Bolton, Greater Manchester.  Proud recipient of the 2020 Queen's Award for Voluntary Service!  As DP’s Operations and Development Manager, you will provide overall leadership and management for the drop in and casework operations, staff and volunteers. This will include attending and being responsible for oversight at the Wednesday Drop-in and liaising with service providers and partner organisations.

Our Wednesday Drop-in offers a safe, welcoming space for people to meet and mix.  We provide a hot meal; food parcels for asylum seekers; clothing and household goods and much more.  Our Casework Service provides information and support face to face at the Drop-in and remotely through the week to first time applicants; refugees newly granted Leave to Remain and refused asylum seekers.

Our service is delivered by a passionately committed team of three staff members (part-time) and a volunteer core of thirty including 6 trustees. A few of the Team have been with the Project since its foundation as an independent charity in 2015; others have joined along the way, some having initially come to DP as service users themselves.  People with lived experience are central to everything we do, not just as service users, but as staff, volunteers and trustees.

You will work closely with DP’s Trustees and the DP Coordinating Committee to ensure smooth service delivery; develop and implement DP’s long-term strategic plans and, via consultation and feedback, build resilient services and activities that meet service users’ needs and help enhance the local community.  This will include building relationships in the community and representing DP at events and via external networks.

You will have experience of:

• Managing and supervising the work of teams and individuals.

• Decision-making in a wide range of situations including where risk management and safeguarding are considerations.

• Managing competing interests within the workplace.

• Understanding the circumstances and needs of refugees, asylum-seekers and vulnerable migrants.

The skills and attributes you will bring to DP:

• A creative, flexible, problem-solving approach

• Good communication (with a sense of humour)

• Able to reflect and learn from experience,

• Respectful of staff and volunteer knowledge and experience

• Commitment to working in a manner, which promotes diversity and equity ensuring that everyone is treated with respect and dignity.

A fantastic international welfare charity are recruiting for a Grants & Impact Officer on a part-time basis.

Location: London. Hybrid working with Wednesdays in the office.

Salary: £34,000 - £37,000 pro rata

Contract: Fixed term contract of around 1 year to cover a period of maternity leave.  This is a part-time role, 3 or 4 days per week.

As Grants and Impact Officer, you will manage the Grants Programme and develop and lead on the Monitoring, Evaluation, Accountability and Learning (MEAL) Activities of the charity.

Key responsibilities include:

• Managing the Portfolio of Grants awarded to individual stations and programmes, providing advice and assistance on completing applications and reporting, with a focus on MEAL activities.
• Co-ordinating the Grants and Programme Committee, summarizing each application for the Members and providing analysis of the request and the impact a grant will have.
• Working with various teams and Regions to ensure successful completion of MEAL requirements, following best practice in impact reporting.
• Collating, analysing, and interpreting all MEAL data and working with the Director to prepare an annual Impact Report, facilitating the process, collating, and editing information.
• Co-ordinating the preparation of the quarterly report (initial review and editing) and managing the design process and project managing the publication of the report.
• Working with the Director of Programme and the Communications Dept to devise and implement a marketing plan and support the roll out.

The successful candidate will have strong experience administering a grants programme, with a  comprehensive understanding of MEAL techniques and the ability to work with stakeholders to build MEAL frameworks. Experience of working on a series of projects and programmes simultaneously, often reacting quickly to ad hoc requests whilst maintaining a structured programme calendar is key, as is the ability to work co-operatively as part of a globally dispersed team.

If this sounds like you and you’re keen to hear more, please do get in touch for more information ASAP!

Please note, CVs ate being reviewed ona rolling basis and only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are recruiting for a Temporary Events Project Support Officer for a high profile social welfare charity. You will be supporting a number of significant high-profile projects that the events team deliver . You will be carrying out thorough research, project design, business case justification, appropriate risk analysis, stakeholder engagement and continual project delivery reviews to ensure the projects meet strict timelines for the team.

Hybrid working minimum 2 days in the their London office

The Role
Ensure overall project delivery is managed to a defined plan, supporting the Events Managers and Head Events to ensure project management methods, processes and standards are implemented and maintained throughout the project lifecycle.
Provide support to ensure the proactive recording of risks and issues, dependencies, resources, costs and milestones associated with the project, escalating to reporting lines where appropriate.
Co-ordinate and support the production and management of project documentation, including project status reports and update briefs.
Implement and maintain project management controls, including risk and issue logs, financial tracking, benefits, and deliver plans.
Provide coordination of appropriate documentation and information management.
Represent the projects you work on where needed and be a key contact for both internal and external stakeholders.

The Candidate
Project Management
Events
Research
Risk analysis
Report writing
Budgets
Administration
MS office and database experience
Stakeholder engagement

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Leadership Through Sport & Business (LTSB) is a UK-based social mobility charity that prepares and supports young people from disadvantaged backgrounds into meaningful roles with major firms. We make sure those at risk of under-employment find careers equal to their ambition and ability and can contribute from their first day on the job.

Since 2012, we’ve worked with 1,963 young people, providing them with personal and professional development to prepare them for the world of work, then working to place them in roles across accountancy & finance, digital technology, customer service, law, marketing and insurance.

Joining LTSB means becoming part of a team dedicated to breaking down barriers for young people. Your leadership will make a tangible difference, not only in the lives of those we support but also in the future direction of the charity itself.

We are looking to appoint an inspiring leader who brings:

• A passion for social mobility, equality, and supporting young people from disadvantaged backgrounds.
• Proven experience in a senior leadership role within a charity or small to medium sized organisation, ideally in the social mobility, youth, or education sectors. 
• A track record of successful fundraising, partnership development, and income generation, ideally including grant funding and corporate partnerships.

LTSB’s mission is to break down barriers and build bridges to opportunity. We actively challenge inequality, promote inclusivity, and celebrate the unique contributions of all individuals. We believe that by embracing diversity in all its forms, we can foster innovation, inspire excellence, and make a lasting difference. At LTSB, EDI is not just a commitment - it is who we are.

Please let us know if you require any reasonable adjustments throughout the application and interview process.

If you have any queries on any aspect of the appointment process, need additional information or would like to have an informal discussion, please contact Lottie Wihl or Mia Walker-Saunders at Prospectus.

Recruitment Timetable:
Deadline for applications: 26th February
Interviews with Prospectus: 17th, 18th and 19th March
Interviews with LTSB: w/c 24th March

Role Overview Operations & Data Manager

We are seeking an experienced Operations and Data Manager to join our medium-sized Manchester charity. We are passionate about making life better for people affected by dementia, a growing social issue in the UK. We are an innovative, and collaborative charity striving to work in partnership with our members and their carers to ensure their voices are heard and enabling peer support and empowerment. This key role combines operational oversight of our processes, people and technology with a focus on our data management and controls to help us better serve our community of interest and drive decision-making, improve internal processes, and demonstrate our impact as needed. The successful candidate will be a strong team player with leadership skills and will play a crucial role in guiding the organisation, with the opportunity to progress further if desired.

Key Responsibilities

Operations Management - Oversee day-to-day operations of the charity, ensuring smooth running of our CRM and administrative systems and processes - Manage office facilities and equipment, including technology systems, phones and user and donor database standards and controls - Manage aspects of office and staff/volunteer Health & Safety, including the charity’s minibuses and service user transport - Update and implement operational and HR policies and procedures.

Support the CEO and board of trustees with role related governance matters, including risk management and contract and grant compliance - Manage assigned operational budget and monitor expenditure and approvals as needed

Data Management and control - Lead on the collection, analysis, and reporting of service user data and impact metrics - Maintain and improve our CRM system and reporting - Ensure compliance with GDPR and data protection regulations - Produce regular reports for trustees, funders, and stakeholders - Develop data visualization tools to communicate our impact effectively - Support funding applications with relevant data and analysis.

Team Coordination - Supervise non-service delivery staff and volunteers - Coordinate with Service Delivery Manager to ensure efficient operations - Facilitate internal communication and information sharing - Support staff induction, training and development in data management and I.T. use.

Person Specification

Essential Qualifications - Education to degree level - Minimum 2 years' experience in operations management in non-profit sector - Proven skills and competency in operational data analysis and management information/reporting - Mature IT skills, including advanced Excel and Customer Relationship Management (CRM) (we use Beacon CRM)

Essential Skills and Experience - Knowledge and understanding of charity governance and regulatory requirements - Effective analytical and problem-solving abilities able to develop solutions - Excellent organizational and time management skills - Understanding of General Data Protection Regulation (GDPR) and data protection controls and principles - Proven ability to manage competing priorities and deadlines working within a team - Good presentation, communication and interpersonal skills - Experience in producing operational management dashboards, reports and summaries - CRM systems and data management tools ownership and control.

Desirable Skills, Experience and Qualities - Leadership within the non-profit / charity sector (within a team) - Knowledge of dementia care and support services and gaps in provision - Experience with operational and service impact measurement and reporting - Project management qualifications and or demonstrable skills - Skilled volunteer management for large groups - Skills and desire to support our fundraising and grant management.

Personal Qualities - Empathetic approach and understanding of sensitive issues impacting our team and users - Strong commitment to supporting people and carers affected by dementia Role Description Operations & Data Manager - Proactive and solution-focused mindset - Ability to work independently and collaboratively as part of a team - Flexible and adaptable approach to building successful outcomes for all - Strong ethical principles and integrity.

Please visit our website to read the full job pack and read how to apply, we can only accept applications that contain a CV and covering letter outlining how you meet the job specification.

Location: Oxfordshire
Salary: £33,000 (plus £2,500 per year car allowance)
Hours: 35
Department: Service Delivery
Job Type: Full time
Contract Type: Permanent

Do you have an excellent understanding of safeguarding practices and legislation? Are you passionate about safeguarding and promoting a safe environment for everyone?

We're looking for a Safeguarding Officer to join the team at the Royal Agricultural Benevolent Institution. This is an exciting time to join a growing team, you will play a key part in safeguarding transformation across the organisation.

Championing safeguarding practices and procedures, you will ensure compliance with policies and procedures, drive engagement and awareness around safeguarding, and embed a strong culture of safeguarding across all teams.

Your responsibilities will include engaging with staff, volunteers, and external stakeholders to foster a culture of safeguarding awareness.

In this role, you'll support the Designated Safeguarding Lead and maintain effective internal reporting systems. As the point of contact for our safeguarding recording system, CPOMS you will provide guidance and develop training materials for staff and volunteers. Monthly reporting will be a key aspect, feeding into longer-term safeguarding planning.

Collaboration is key, as you'll work alongside the Designated Safeguarding Lead to deliver comprehensive safeguarding training sessions. Your role will also involve liaising with external stakeholders to understand safeguarding challenges within the farming community.

You'll take the lead in providing safeguarding support to regional teams, ensuring consistency and an increase in confidence towards safeguarding practice across the organisation. Building relationships with key stakeholders internally and externally will be essential to stay informed about best practices and policy changes.

What are we looking for?

Within this role you will be the point of contact for safeguarding and at the forefront of embedding change. Knowledge of safeguarding practices and legislation is essential. You will also need to be able to demonstrate knowledge of statutory agency practices and multi-agency working.

We're seeking someone who can effectively distinguish between observation, facts, and information gained from others to confidently assess risk promptly and sensitively.

Strong communication is key in this role. We're looking for someone with excellent report-writing and recording skills, capable of articulating findings clearly and concisely. Experience in providing safeguarding support to staff and volunteers working with both adults and children, along with their families and carers, is essential.

Proficiency in using data recording systems and conducting data analysis is highly valued. We need someone who is organised and who can work autonomously. Your ability to communicate and present to a diverse audience of staff and volunteers will be crucial.

REF-218977

The role is multi-faceted and fast paced and we’re looking for someone with an interest in and knowledge of social care policy and advocacy, extensive project manager experience and the ability to juggle priorities. The role is home based and the job holder is required to represent the Charity at external meetings as required. You need to live within easy reach of London to avoid incurring large travel costs. This is a varied role which will bring with it opportunities for you to continue to develop your skills, increase your knowledge and network and to work with a passionate and committed small team in a charity which has a focus of supporting care workers. The role is home based and there will be some travel to London for meetings. 

• You'll be managing our innovative flagship project, liaising with funders and working with care workers and stakeholders on this high visibility exciting work which has a focus on advocacy and policy.
• As line manager to one direct report, you'd provide supervisory and other support to your team member.
• You would author think and opinion pieces, write press releases and produce articles relating to our projects and advocacy work
• You would represent the CEO and the Charity at external meetings as required
• You'd be responsible for managing spend against budgets, processing payroll and other expenditure using our banking system 
• You'd look for funding from trusts and foundations to help us continue our work and would work collaboratively with your colleagues

What's in it for you?

· Home working most of the time apart from when travelling to meetings and events

· 25 days annual leave

· Working from home allowance

· Mental Health and Wellbeing Employee Assistance Programme

· Flexible working patterns available

· Friendly, supportive and inclusive team culture

Please read the job description/person spec before applying.