Information And Support Officer Jobs

Conferences & Housekeeping Managerop

We are looking for a proactive and friendly person to be our new Conferences and Housekeeping Manager. The successful applicant will take responsibility for delivering high standards of hospitality and service for all guests, students and residents, for promoting our conference facilities with potential and existing users and for the smooth and effective functioning of our Conferences and Housekeeping department.

The appropriate person for the role should have strong communication skills, be a good team player and have the ability to work in a changing environment, as well as having a vision to promote and develop Conferences as part of the mission of the College.

All Nations Christian College is an intercultural Bible and Mission College whose purpose is to cultivate biblically rooted, hope-filled and culturally relevant engagement with God’s mission by training and equipping disciples of Jesus Christ in partnership with the global church.

Hours:                        Full time of part time (30 - 37.5 hours negotiable)

Line Manager: Head of Operations

Responsible for: Housekeeping & Duty Officer, (Conferences & Housekeeping Assistants and Casual staff in absence of Housekeeper & Duty Officer)

Team: Operations

Location: Easneye site, Ware (accommodation is available on site if required)

Salary: £24,600 pro rata per annum

Start:                          January 2025 or as soon as possible

 

Working Conditions

Hours of work: This role will be full time or part time (30 - 37.5 hours per week negotiable). Working hours at college are 8.40am - 5.10pm. However, a degree of flexibility is required in case of emergencies and to fit in with the arrival of guests and new students. Occasional weekends and evenings required.

Holiday: 30 days per annum (pro rata) plus 6 of the 8 bank holidays when they fall on a normal working day.

Benefits

 §  Employer pension contributions of 8%. A salary sacrifice scheme option is also available.
 

§  Life Assurance of three times salary  
 

§  Employee Assistance Programme

§  30 days holiday per annum pro rata plus bank holidays (excluding the May bank holidays) plus the days the College is closed between Christmas and New Year.

§  Free, freshly prepared lunch at the College on your working days.
 

Other information

Due to the nature of the role, it is a genuine occupational requirement that the post holder is a committed Christian and fully supports the objectives of the college.

All Nations Christian College is committed to safeguarding adults at risk, and children from abuse and neglect. We expect all staff who work with us to share this commitment and staff will be required to be checked with the Disclosure & Barring Service (DBS).

Applicants must have the right to work in the UK.

About the team

We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Team information

Will you join us?

The Community and Events Fundraising team designs and delivers memorable fundraising experiences that raises millions of pounds and turns one-time participants in to lifetime supporters. This role will contribute to this purpose by supporting the delivery of fundraising activity and creating a great supporter experience for our participants ensuring our supporters are at the heart of everything we do.

You will play a pivotal role in the Community and Events Fundraising team reaching and exceeding their target of circa £12.8 million NET income by 2025. You will project manage fundraising activity and supporter journeys from beginning to end, delivering them on time and in line with annual plans and budget. You will analyse and produce evaluation reports reporting against budget, and interpreting these results to inform future activity and contribute towards the annual planning of the team. You will possess strong verbal communication skills and have the ability to communicate effectively our supporters across a range of channels including mail, e-mail, telephone, face-to-face, and online. You will be an adaptable and flexible member of the Community and Events fundraising team, able to move and slot in to sub-teams to help deliver changes in capacity and strategy. You will form strong working relationships with internal stakeholders across Mind, following briefing processes and ways of working to ensure the efficient delivery of activity. You will help gather content for the media and digital teams through the relationships you develop with our supporters

Key duties and responsibilities

The post holder will:

1. Deliver fundraising activity and supporter journeys from beginning to end as delegated by the senior officer from writing briefs, working with creative agencies/freelancers, internal data teams, print and production, fulfilment agencies to collating results and recommending learnings.

2. Deliver all activities within budget expenditure, continuously improving to ensure income targets are met.

3. Build excellent relationships with internal teams and third-party suppliers to effectively deliver activities and achieve targets.

Key Responsibilities

1. To assess and proactively steward registered participants as per their supporter journey. This could include undertaking welcome calls, sending supporter communications, providing ongoing fundraising support, following up non-payments, personalised thanking, and supporter surveys. This can be done across a range of channels including mail, email, and telephone, online and face to face.

2. To attend supporter led and third-party events to help enhance our supporters experience and deepen their relationship with Mind.

3. To support the Senior Fundraising Officer in the delivery of Community Fundraising activity. This can include planning, writing and submitting briefs, generating marketing and stewardship communications, working with third party agencies, setting up web pages, reporting and analysing live activity and conducting evaluations.

4. To analyse and interpret data, including marketing and stewardship performance, and adjust tactics to continuously improve and ensure results are met.

5. To produce high quality analysis reports for activities, including recommendations to inform and improve future fundraising.

6. To liaise positively with external agencies and internal stakeholders to ensure that all activities, publications and materials fall within the Mind's tone of voice and brand guidelines, and Mind policies are adhered to.

7. To work with our media agency and internal Digital Team to achieve Mind's digital-first strategy, attending training opportunities with internal teams and external agencies to upskill as needed, and thinking digital-first in the briefing of all new activity.

8. To identify and capture inspiring and motivational supporter stories that can be shared across Mind's media and digital channels.

9. To maintain high standards of data capture by ensuring data entered on systems are accurate and timely, in accordance with the team's requirements.

10. To manage timely payment of invoices, including raising/requesting POs accurately and tracking expenditure to ensure activities are within budget.

11. To proactively manage your workload, including short-term and long-term deadlines.

12. Undertake other duties that may from time to time be necessary, that are compatible with the nature and grade of this post.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

An exciting opportunity has arisen for an experienced Human Resources professional to join the leading international horse charity World Horse Welfare.

This is a newly created role to support the Head of Human Resources with the day to day running of the department, overseeing administrative tasks and providing guidance to managers and employees on policies and procedures. As part of this role, you will actively engage in enhancing communication channels and building working relationships. Working closely with the Head of HR and Departmental Managers across the charity, you will play a vital role in enhancing employee engagement and fostering a positive culture within the charity. You will also be responsible for administering payroll.

We are looking for someone who has active experience in HR administration, undertaking formal investigations and report writing, subject access requests and payroll administration. Volunteer co-ordination would be advantageous. You must be proactive, confident and capable of working with people at all levels in a variety of spheres. You must have a flexible approach to your work and be willing to work outside of normal office hours where necessary. Highly organised with excellent attention to detail is a must for this role.

CIPD Foundation Certificate is highly desirable but not essential.

The role is based in Norfolk and is a hybrid split of a minimum of 2 days in our head office in Snetterton and a maximum of 3 days at home. You will be required to visit our satellite locations based in Somerset, Lancashire and Aberdeenshire as well as attend events around the UK.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme and a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year). Death in service, free parking and bike to work scheme.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

World Horse Welfare takes great pride in being realistic, compassionate and forward-thinking and the successful applicant will be expected to share these values.

The HR Officer will play a pivotal role in ensuring the smooth delivery of all people services at TASO, helping to make our organisation an outstanding place to work. This role supports projects, activities, and administration across the full employee life cycle at TASO—from attraction and recruitment to development and retention.

This newly created role reflects the ongoing growth of our organisation and offers the opportunity to make a real impact on our processes, systems, and culture. You will report to our Chief Operating Officer, who will work closely with you to identify needs, set strategic direction, shape policy, and serve as a first point of escalation for any complex issues.

The HR Officer role is an exceptional opportunity for the right candidate to achieve real impact in a growing organisation. Besides coordinating our HR projects and programmes, you will have a chance to work in a small and friendly team of people who are genuinely committed to the charity’s mission. Other benefits include: 

Why work for TASO?

• Annual Holiday – 27 days per year, plus public/bank holidays and a day off for your birthday. 
• Pension Scheme – TASO will contribute 8% to your pension.
• Flexible working – We are committed to flexible working where possible, with core hours of 10:00 – 16:00. 
• Hybrid working – Currently, a two-day requirement to work from our London office. 
• Team days – Regular team days in the office and team building days.
• Training and Development – Systematic performance reviews, personalised learning and development objectives and access to a training and development fund plus team training days. 
• Volunteering – One day a year off to volunteer for an organisation of your choice. 
• Wellbeing – Free Employee assistance programme which offers webinars, courses and counselling sessions. A yearly personal wellbeing budget.
• Sick Pay Scheme – 3 months full pay and 3 months half pay after probation has been passed. 
• Staff Discounts – Discounts are available via Perks At Work from a wide range of retailers for shopping, dining, experiences, car maintenance, study, etc.

Initial terms and conditions of appointment

• £21,830 per annum (£36,383 FT equivalent) 
• Location: Central London. This post will be hybrid with the expectation that the post holder will be in the office one day a week in addition to attending the monthly all staff day. 
• Candidates must have the right to work in the UK.
• Permanent. Part-time (3 days a week / 21 hours per week). Can be worked flexibly (eg, in half days).

The Grants & Services Officer will be the main point of contact for all individuals approaching the charity for support. They will ensure applications are processed efficiently within the grant making guidelines of the Chemical Engineers Benevolent Fund, and make sure all requests for support are handled in a professional and empathetic way.

Occasional UK travel might be required, including very occasional evening work. International travel may also be required but is unlikely. The Manager will formally be employed by and work closely with colleagues within the Institution of Chemical Engineers (IChemE), though the Ben Fund and IChemE are separate charitable bodies. Initially, the Grants and Services Officer will report to the Benevolent Fund Manager.

Key Responsibilities and Accountabilities

• Serve as a friendly and helpful first point of contact via webform, email, or phone to welcome individuals seeking support to ensure they feel comfortable and informed about the charity's services.
• Engage with potential applicants through telephone or video calls and by asking relevant questions to understand their circumstances to assess their eligibility for support.
• Provide clear guidance on the charity's grant criteria, services, and application process to help applicants navigate the system and to ensure their requests align with the charity’s grant-making guidelines.
• Respond promptly and accurately to applicant queries to address their concerns to maintain confidence and clarity throughout the application process.
• Prioritise urgent cases and identify safeguarding concerns early to ensure timely intervention in order to protect vulnerable individuals while adhering to the charity’s safeguarding policy and procedure.
• Review applications for completeness to identify missing information or documentation to facilitate efficient processing of grants.
• Assess beneficiaries' entitlement to state benefits or equivalent local support schemes and provide advice or signposting to relevant resources to maximise their income.
• Provide tailored advice on financial wellbeing, budgeting, and income maximisation to empower beneficiaries with actionable steps to help them achieve financial independence and sustainability.
• Prepare impartial and well-documented reports on each case, including recommendations, in order to align decisions with the charity's grant-making guidelines.
• Present cases verbally to the Benevolent Fund Manager and Board of Trustees to offer insights, providing context and answer questions to support informed decision-making.
• Maintain accurate records of beneficiary interactions and case outcomes in the Beacon CRM system to ensure colleagues can clearly understand the case history and actions taken.
• Notify beneficiaries of decisions and any grant conditions promptly and professionally to keep them informed about their support, and to manage expectations.
• Manage an ongoing caseload by diarising and maintaining regular contact with beneficiaries to ensure the charity’s support remains appropriate to their evolving needs.
• Refer beneficiaries to service partners such as counselling, career coaching, or other support services to provide holistic and tailored support.
• Collaborate with colleagues on reviewing, improving, and promoting the Benevolent Fund's services to better meet the needs of our community.
• Ensure compliance with data protection regulations and the charity’s GDPR policy to maintain the security of sensitive information.
• Maintain up-to-date professional knowledge of state benefits, financial wellbeing, and related topics to ensure accurate and relevant support.

This role will deliver tailored, one to one support and case work to support and resolve both immediate, crisis situations experienced by people and on a longer-term basis in the community. In the main people we support are Irish or of Irish descent including the Traveller Community. However, our services are open to all.

Additionally, part of the role will include working across the project team and wider role of ICCM in early intervention and prevention.  Informing and supporting community-based advocacy, awareness, and public campaigns to inform and increase knowledge and education of the community on how to access help, and the availability of support which is open to people as needs develop. Thus, increasing the wider public and social value of ICCM and brining more service users in to receive one to one support when needed. 

This will attract and support our community by making our services local, appropriate, and accessible to those who mainly do not access mainstream services. This will include advocacy and representative services in order for people to secure welfare benefits, enabling people to access the financial benefits they are entitled to.

This will support people experiencing mental and physical health issues, substance misuse, facing legal issues, those who require debt management, threatened with eviction, domestic abuse, and bereavement. This will be done mainly on an outreach basis across Manchester, supporting people in their own homes, in care homes, hospital and where they are resettled to their home environment.

The overall aim of the service is to improve quality of life, access to appropriate support services and improved health and wellbeing outcomes by acting as an advocate and to negotiate with other agencies, where necessary, on our client’s behalf.

Key Responsibilities:

• To make contact with members of the Irish and Traveller communities across Manchester.
• To provide Advocacy and Support via outreach, accompanying to appointments, advocacy to other agencies to address presenting needs who are vulnerable and ‘at risk’ through age, poor physical or mental health, homelessness, risk of homelessness, drug and alcohol use, offending, abuse, and social and cultural isolation.
• Undertake an initial assessment of service users’ needs, presenting issues and risks and to develop a care plan working alongside other statutory and voluntary agencies.
• To offer comprehensive information, advocacy, advice and support services to our community to meet individual needs and achieve positive outcomes.
• Make referrals to statutory and community and voluntary organisations working in partnership to achieve the best level of care and support.
• Develop care plans in order to improve the health of our communities, working with service users and relevant agencies
• To attend and participate in meetings and forums highlighting community issues, cultural needs and experiences.
• To support volunteers and students at ICCM. Volunteers will also support service users to meet presenting needs as highlighted in the assessment and care plan.
• To maintain accurate and up to date records of all areas of work.
• To closely monitor progress of work and report this to your line manager.
• To present accurate and clear reports on all cases as requested by the Advocacy & Advice Manager.
• Attend appropriate networking and training opportunities for personal and professional development.
• To attend and participate in team meetings.
• To participate and engage in supervision and appraisal provided by your line manager.
• To attend conferences and seminars locally, regionally and nationally as directed by line manager.
• To promote the work of ICCM as requested by your line manager.
• To work as an accountable member of the staff team, working within the Charity's policies and procedures
• It is the nature of the work at ICCM that staff are expected to work in a flexible way, when the occasion arises, when tasks not specifically covered in their job have to be undertaken for the benefit of our beneficiaries.
• To ensure you fully embrace ICCM’s values in all your work:

• Are you ready to use your service management and leadership skills in a team passionate about improving emotional and mental well-being in the perinatal period? 

• Do you understand the emotional and mental health challenges during pregnancy or after the birth of a baby? 

• Have you got significant experience of service and performance management? 

• Can you lead, motivate and inspire a team? 

If this is you, Light Peer Support has an exciting opportunity for you to play a central role in the delivery and development of our core peer support services across South Yorkshire and contribute towards the growth of a small but ambitious charity supporting women and families in the perinatal period. 

About Light Peer Support 

Light is a mental health peer support charity, set up in 2010, which has grown to support parents and their families across South Yorkshire. We’re led by our passion to support mental health during pregnancy and beyond for all families from all communities.

From our hub in Sheffield as well as in Family Hubs across Sheffield, Rotherham, Doncaster and Barnsley, we work with families who are experiencing emotional and mental health difficulties in the perinatal period, working in partnership across the statutory and voluntary sector to raise awareness of perinatal mental health difficulties and the support available.

We’re committed to providing services that embrace diversity to support equity in service access and promote equality of opportunity.

The role 

Light delivers a perinatal mental health peer support service across South Yorkshire, working in partnership with multiple statutory and public sector funders to ensure that women and families have access to high quality peer support in the perinatal period, as part of an integrated mental health care pathway. 

Light is seeking an experienced and innovative service manager to lead and inspire the team and hold operational responsibility for the day-to-day management of our peer support service. This will include all aspects of service delivery, service development and performance management of the team to ensure our contract requirements are met and we continually promote excellence in peer support practice. 

The role will play a pivotal role in the continued development of Light, acting as a key contact for our commissioning partners and undertaking activities to support the growth and sustainability of Light. The post holder will deputise for the Chief Executive in her absence, supporting with the operational management of Light and the efficient running of the charity from our main hub in Sheffield. 

Equality at Light 

Light is committed to Equality, Diversity and Inclusion in all that we do and we welcome applications from people from all communities particularly under-represented groups. We're aiming for a workforce that is truly representative of the communities we serve. 

We're a family friendly employer and open to discussion on flexible working subject to service needs. 

How to apply

To find out more about this exciting opportunity, please download the Job Description/Person Specification and Application Form Below below and click the 'How to apply' button.

All appointments are subject to a DBS check. 

Applicants must have a Right to Work in the UK. 

LOCATION - Remote 

Are you looking for an exciting and rewarding role in 2025? Apply for the Individual Giving Officer at homelessness charity Emmaus UK.

About Emmaus

Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

You will support the Individual Giving team in the delivery of key fundraising strategies across a range of channels and income streams. This includes project-managing direct marketing campaigns, working to our digital fundraising strategy, liaising with suppliers and delivering key donor stewardship. You will play a key role in driving income at Emmaus UK as well as supporting the fundraising of Emmaus federation partners.

Who are we looking for?

Working within the Fundraising and Influence directorate, reporting to the Individual Giving Manager, the role will be central to the delivery of the strategic objectives of the fundraising team.

What we offer

· £30,400 per annum

· Working hours: 5 days per week, Monday to Friday

· Contract: Permanent

· Pension: Stakeholder pension with employer contribution

· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave

· Training & development: Ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: 24/7 employee assistance scheme is available

· Wellbeing: Weekly wellbeing hour to promote personal wellbeing

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply

To apply for the role, please complete our application form and equal opportunities monitoring form and email us by Sunday 12 January 2025.

Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

Those shortlisted will be invited to an interview conducted via Microsoft Teams week commencing Monday 20 January 2025.

If you would like to arrange an informal discussion about the role, please email us.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

Job Title: Peer Support Coordinator

Reporting To: Peer Support Team Leader

Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ)

Contract: Full Time, Permanent 

Salary: £24,000 per annum 

Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Competitive pension;
• Remote and flexible working;
• Excellent opportunities for training and career progression.

Closing date: 12th January 2025

Job purpose: To manage the delivery of a volunteer-led, one-to-one Peer Support service providing
emotional support, peer support and appropriate signposting and resources

Key Responsibilities

• Supporting The Mix’ volunteer body to deliver high quality one-to-one support services safely and efficiently
• Overseeing appropriate risk assessment and making decisions about when to breach confidentiality and provide relevant information to the police
• Assisting with the running and development of shift support and on-going training for Peer Support Volunteers
• Overseeing effective shift management including matching volunteers to service users based on
  lived experience
• Ensuring appropriate training and development of volunteers with our Youth Engagement Team
• Ensuring implementation of relevant policies and procedures, so services are delivered to the highest quality
• Contributing data analysis to ensure services continuously respond to service user needs
• Quality assurance of volunteers on the Peer Support Service
• Supporting reflective practice, self-care and a culture of continuous development
• Volunteer Management including regular check-ins and development of volunteers
• Resolving operational issues in the delivery of one-to-one support services
• Supporting coordination of the management of regular and or concerning contacts
• Providing one-to-one Peer Support sessions as required
• Engaging volunteers on shift to create a meaningful, engaging and positive experience in the Peer Support Space
• Supporting volunteers with tech and troubleshooting as required

Person Specification

Essential

• Experience or interest in delivering support services via digital channels
• Lived experience of mental health needs and/or being part of a marginalised/protected community and/or having supported someone with this and/or having used services directly
• Lived experience of navigating issues such as bullying, relationship breakdowns, navigating exams and the education system, being a young carer, etc
• Passionate about supporting people who might be experiencing issues such as sociological, emotional or financial distress
• Experience of delivering support services to under 25s
• Ability to manage multiple tasks simultaneously, to work flexibly and to work calmly under pressure
• Ability to maintain effective boundaries while delivering a service with empathy
• Ability to carry out objective risk assessments, liaising with emergency services as needed
• Strong demonstrable interest in the issues which affect young people
• Proven ability to deliver continuous improvement to services in response to service user need
• Understanding of how to retain, train, motivate and develop volunteers
• Good understanding of safeguarding, confidentiality and safe working practices
• Self-starter with the ability to work on own initiative and as an active team member
• Excellent written and oral communication skills

Desirable

• Passionate about supporting young people with the tools, resources and skills to harness their own recovery through resilience building
• Line management or volunteer management experience
• Experience of multi-channel support services including email and webchat
• Experience of using Salesforce or equivalent VOIP/CRM systems
• Project management experience

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

We’re looking for a Fundraising Officer to support the development of business opportunities to generate income for the charity, ensuring development opportunities are effectively maximised principally from statutory (commissioned funding), trusts and foundations.

You will have proven experience of fundraising to generate income from trust and foundation fundraising, statutory commissioning bodies such as bid and tendering, corporate and other donors.

Key responsibilities include

To regularly research, monitor, and identify funding opportunities at a local, regional and national level with corporate and public sector funders, for the developments of existing programmes or new programmes.

To be responsible for securing regular income by submitting regular targeted funding applications as directed by Head of Service/CEO.

To apply, please download the application form from our linked website. Please return your application and monitoring form (to the email address specified on our website) by Monday 20 January 2025.

• Time commitment: This is a full-time role
• Type of contract: Fixed-term contract for 1 year (renewable)
• Location: London
• Start Date: As soon as possible

Join CHS Alliance as an Administrative Officer!!

• Are you a detail-oriented and proactive professional eager to support a dynamic team working to improve the effectiveness of aid? This role provides an excellent opportunity to contribute to CHS Alliance’s mission by ensuring the smooth operation of our administrative, logistical, and financial processes.

  The Administrative Officer will play a crucial role in supporting the CHS Alliance team by:

  This role requires someone who thrives in a fast-paced environment, demonstrates excellent organisational and time-management skills, and is passionate about creating impact through efficient administrative support.

  • Organising and managing travel arrangements, including logistics, tracking, and compliance with the CHS Alliance’s environmental policies.
  • Supporting the organisation of key events, both virtual and in-person, including managing platforms such as Zoom and venue bookings.
  • Collaborating with the Finance Team to process Purchase Approval Forms, review expense claims, and manage invoicing.

Passionate about nonprofit and humanitarian work? Here’s your chance to make an impact!

How to apply:

Applications must include a CV and a motivation letter (no longer than 2 pages each). Please mention your name and the vacancy reference in the subject line.

Deadline for applications: 31st January 2025

Vacancy reference: AA.2025.01

Important notice:

As part of the CHS Alliance team, you commit to the CHS Alliance vision, mission and commit to be personally and collectively responsible for upholding and promoting the highest standards of ethical and professional conduct. This includes respecting the CHS Alliance’s Code of Conduct and the dignity of those whom the Alliance pledges to assist and with whom they have contact.

The CHS Alliance has a zero-tolerance policy towards the abuse of power, exploitation, bullying, harassment and discrimination and towards fraud and corruption.

As representatives of the CHS Alliance, staff behaviour must be seen to be of the highest standard and in keeping with the CHS Alliance vision, mission and aims. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks. As part of these checks, the CHS Alliance is participating in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector. The participation in this Scheme requires the CHS Alliance to seek information about candidate’s misconduct (including sexual exploitation, abuse and harassment) with any previous employers for at least the past five years.

Are you passionate about inspiring people to make a difference? Are you excited by the opportunity to use your marketing expertise to drive meaningful change?

We're looking for a Community Fundraising Product Officer to support the growth and development of our fundraising initiatives, helping us increase vital funds and build a diverse and sustainable portfolio.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities:

As a Community Fundraising Product Officer, you'll use your marketing experience to play a key role in supporting and delivering community fundraising initiatives.

• Support the implementation of community fundraising plans in line with our Income Generation strategy.
• Increase sustainable annual net income from a diverse portfolio of community fundraising activities, with a strong emphasis on virtual/social challenges.
• Identify opportunities to engage new and existing supporters.
• Use creative digital marketing across multiple channels to attract and retain supporters.
• Stay informed about trends in marketing, digital and community fundraising, including social media, gaming, and online platforms.
• Assess opportunities and develop proposals for new fundraising opportunities.
• Build strong internal relationships to ensure fundraising is inclusive and embedded in our organisational culture.
• Look at our wider audiences including branch and group volunteers to ensure we have a portfolio of community fundraising initiatives that can engage and progress fundraising ambitions
• Ensure robust and engaging stewardship plans are in place, resulting in long term engagement with supporters and building upon lifetime value.
• Represent the MND Association at fundraising activities to enhance supporter experience.
• Collaborate with external agencies to innovate and deliver engaging products and marketing campaigns.
• Support budget planning, providing regular income and expenditure updates.
• Analyse campaign performance and report on key findings to inform future plans.
• Ensure all activities comply with relevant codes of conduct and legislation.

About You:

You'll be a creative, results-driven individual with a passion for fundraising and marketing.

• Ability to deliver successful multi-channel marketing campaigns.
• Experience of planning and implementing fundraising marketing plans.
• Able to identify and develop innovative new product opportunities to grow supporter engagement.
• Experience in creating visually compelling content to motivate and inspire diverse audiences.
• Strong analytical skills to assess product performance metrics and enhance return on investment.
• Excellent interpersonal skills to build relationships with suppliers and stakeholders.
• Adaptable and resilient, thriving in a fast-paced environment.
• Exceptional written and verbal communication skills.
• A commitment to inclusivity, respecting diverse perspectives and backgrounds.
• Proficient in CRM database management and knowledgeable about GDPR.

This role is based in Northampton and offers an opportunity to work at the heart of a committed and supportive team. If you're ready to use your skills to make a difference, we'd love to hear from you!

The full job description is available in the candidate pack.

Salary: £30,800 per annum

Hours: 37 hours per week

Location: Northampton office

Contract: Permanent

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office at least one day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application. Flexibility to work limited unsocial hours, including evenings and weekends, is also required.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience of delivering effective multi-channel fundraising marketing campaigns.

• Ability to plan and implement a successful fundraising marketing campaign.

• Ability to identify and progress innovative new product opportunities to recruit new supporters and steward existing supporters appropriately.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

Services Welfare Officer 
Based at one of the military bases within the UK (relocating to a new site every two years)

Would you like to help our Armed Forces in a unique and challenging way? Then we have the job for you.

Are you looking for your next unique role like no other and a chance to make a positive lasting impact?

Do you have experience in working with young people or adults in a wellbeing environment and want to use that knowledge to really make a difference?

Would the opportunity to travel the UK and potentially overseas excite you?

Our Services Welfare Officers provide vital welfare support to the Armed Forces to both new recruits and service personnel at military bases within the UK and overseas.

If this amazing experience sounds like something you could do – read on!

As a Services Welfare Officer you will manage our WRVS facility on a military site. This will involve:

- Providing an independent, confidential and sensitive welfare support
- Supporting service personnel on a one-to-one basis
- Helping them find solutions to personal and practical issues
- Using your judgement to signpost them to other support agencies or our military colleagues where appropriate.

You will be provided with free one-person military accommodation based on site in the UK with the opportunity to be considered to work abroad at a later stage. Your food and drink is also subsidised!

About You

We are looking for applicants with broad experience in working with young adults and more experienced service personnel in a welfare setting.

You may have previously worked in youth and community work, social work, counselling, education or healthcare settings.

Ideally you will have:

- Experience of working with young or vulnerable adults
- Previous experience of effective networking with other agencies
- To be prepared to live in one person accommodation (provided)
- The flexibility to live anywhere within the UK or overseas for prolonged periods of time, i.e. two years
- Basic IT skills
- A full, valid driving licence
- A valid UK passport

You will also need:

- To demonstrate flexibility to relocate at short notice, be self-motivated and approachable
- To demonstrate proven excellent written and verbal communication skills
- To possess time-management, planning and prioritisation abilities
- The ability to demonstrate confidentiality when dealing with sensitive issues
- A good track record of working effectively within a team

A relevant qualification in an area such as youth work, social work, teaching or similar, would be beneficial to your application, as would knowledge of the military environment but this is not a deal breaker!

Please see the attached role profile for full details of this excellent opportunity.

Benefits:

- Salary of £24,355 per annum which increases to £26,651 on successful completion of the 6 month probationary period
- Free accommodation and subsidised meals
- 37 days’ holiday per annum as you will be working six days per week, plus UK bank holidays
- 3 x WRVS Salary Death in Service Benefit, subject to qualification
- Company sick pay
- An employee benefits package that gives access to an exclusive rewards website, 24-hour doctor line, financial support with dental/optical and other therapies
- A great pension scheme (10% employer contribution)
- A free and confidential employee assistance programme with up to six face-to-face sessions built-in
- Access to award-winning e-learning and development
- Opportunities to develop new skills

If this sounds exciting and you would love the opportunity of this unique role, please select the apply button shown.

The closing date for applications is 14th February 2025, we reserve the right to close this advert prior to this date due to level of applications.

WRVS & Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

Other organisations may call this role Services Support Officer, Welfare Support Officer, Welfare Support Co-ordinator, Welfare Officer, Welfare Information Officer, Welfare Advisor, or Youth Worker.

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector referral officer to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Referrals Officer role is critical to the charity. It ensures that our referral process is managed effectively for our clients and branches.

This is both an internal and external role. The person in this role is the first point of contact for all referral queries. You will assign referrals to branches, liaise with clients and volunteers, and maintain our CRM system.

We are seeking a strong people person with at least two years of experience operating and maintaining a CRM system regularly (ideally Salesforce). Experience working to develop a CRM system and client journey would be advantageous.

As a small charity, you will thrive in a busy environment, have excellent prioritisation skills and have a positive ‘can do’ attitude. We are a supportive team, and you will work closely with our Operations Manager and wider volunteer delivery colleagues to help REMAP support our clients and branches across the UK.

About You

We want you to bring relevant experience, passion, dedication, positivity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands. Ideally, you will have experience dealing with enquiries from health professionals and vulnerable clients.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Additional information about the role

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: Full-time, 37 hours per week

Salary: £26,000 – £29,000 dependent on experience

Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.

We are a Disabled Confident employee.

Closing date for Applications: 11.59 pm Sunday 19th January 2025

Interviews: Formal interviews for the role will be held on the week commencing 3rd February 2025.