Individual Giving Manager Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Food Chain exists to ensure people living with HIV in London can access the nutrition they need to get well, stay well and lead healthy, independent lives. We deliver meals, groceries and formula milk, run cookery and nutrition classes, and hold twice-weekly communal meals for some of the most vulnerable and isolated people living with HIV in London.
We are the only HIV Nutrition specialist charity in the UK: we exist at the intersection between HIV, food poverty and social isolation. Everyone accessing our services is referred by a health or social care professional who has identified that they are experiencing crisis. Each person receives a personalised Dietetic Assessment from one of our HIV Specialist Dietitians, designed specifically to meet their needs. By offering a tailored package of support, at the appropriate time, we help people to lead healthy, independent lives.
The Grants and Fundraising Manager will work closely with the CEO in order to ensure that income is secured to enable the delivery and sustainability of our services and activities. Taking the lead on applications to trusts and grant giving organisations, the successful candidate will also work with our fundraising working group (made up of staff, trustees and volunteers) to maximise diverse income generation strategies on a community and individual level.
Since we were formed on Christmas Day 1988, The Food Chain has delivered food services to people living with HIV every week since. We were founded by volunteers, and are proud that volunteers are still key to the deliver of our charitable services. The Food Chain family is vast - it’s not at all uncommon for us to be out fundraising and someone run up to us with a shout of “Food Chain! I volunteered for you in 1994!”
Position: Grants and Fundraising Manager
Responsible to: CEO
Location: Flexible and remote working is offered to all staff. We have an office in Caledonian Road, London, and we deliver some services in Stepney Green. We envisage this role being hybrid.
Hours: 37.5 hours per week (full-time), core hours of 9.00am–5.30pm but flexible and part-time working hours will be considered.
Salary: £36,000 per annum
Annual leave and benefits:
- 25 days annual leave (not including bank holidays)
- Company pension scheme with matched contributions of 5% after 3 months
- Health benefits scheme
- Long service leave entitlement after 2 years of service
How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and cover letter about your relevant skills and motivation.
We are actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.
Closing date: Friday 25th October 2024
Purpose:
• To implement a successful programme of fundraising from trust and other grant making bodies to ensure the sustainability of The Food Chain Services
• To work with the CEO and Trustees to implement fundraising initiatives including community fundraising, engagement with corporate and individual donors
Key Activities & Accountabilities:
Income generation
• Research, prepare and submit high quality applications for core and project funding to Charitable Trusts and Foundations, corporate bodies and other partners as required to meet the charity’s core purpose
• Maintain a realistic pipeline of existing and potential applications for all funding streams.
• Maintain and develop positive relationships with existing Trust funders, donors and other supporters of The Food Chain as appropriate
• Ensure timely acknowledgement of income to all donors and accurate and comprehensive donor and income records on the Salesforce CRM.
• Ensure that accurate and engaging funder reports are written and provided to the funder on time.
• Ensure that record keeping relating to all fundraising activity is accurate, up to date and timely, using Salesforce CRM
• Ensure that all necessary reporting to all funders is of a high quality and submitted in a timely manner.
• To work with the Trustee Fundraising Sub-Group providing support providing facilitation to the group including researching prospective donors and implementing action plans.
• Develop and implement fundraising initiatives to increase support from, and enhance our profile with all potential donors, including corporate partners and individuals.
Financial management
• Understand the organizational budget, to identify gaps in funding and opportunities for fundraising.
• Support the CEO in Monitoring cash flow forecasts and the budget against actuals and bring any major variations in planned income and grant payments for discussion to the CEO.
• Write, review and update fundraising policies and procedures as and when required
• Support the annual audit process to ensure it is carried out effectively and in a timely manner.
Communications and external relationships
• Sustain effective communication with potential donors and other stakeholders to increase opportunities for giving.
• Support in developing and promoting The Food Chain’s public profile, and influence and foster good relationships through liaison with statutory, voluntary and private bodies, Food Chain members, volunteers, patrons, supporters and the public.
• Develop partnerships and relationships with external organizations and stakeholders for the furtherance of The Food Chain’s strategic goals
Team
• Actively participate in team meetings and support the work of colleagues as appropriate.
Person Specification
Essential Skills and Experience
• Track record of engaging and generating income from Charitable Trusts and Foundations
• An understanding of different fundraising revenue streams and how they contribute to charitable objectives
• Experience of creating and sustaining positive relationships with a diverse range of supporters and donors
• Driven and energetic, motivated by achieving financial targets
• Relationship management experience
• Highly organized and technically competent (Word, Excel, PowerPoint, Salesforce)
Desirable Skills and Experience
• Experience of public speaking
• Experience of planning and running events
• Understanding of corporate social responsibility and experience of income generation through corporate engagement
• An understanding of the needs of people living with HIV
• Financial literacy with experience of tracking income and expenditure
Personal Qualities
• A strategic and creative thinker
• An excellent communicator, both verbal and written
• A problem solver with a flexible, practical and ‘can do’ approach
• A strong and persuasive negotiator
• Positive, resilient and supportive
• Willingness to work outside ‘normal’ offices hours including some weekend work for which time off in lieu will be available
The client requests no contact from agencies or media sales.
Interviews: 02/12 or 03/12
For more information or to apply, please click 'apply now' to be directed to our careers site.
Join Our Team as Senior Head of Principal Giving!
Are you a passionate leader with a flair for philanthropy? At The King’s Trust, we're seeking a dynamic individual to lead our Principal Giving team, driving transformational impact for young people across the UK. In this senior leadership role, you will inspire your team to secure 7-8 figure gifts, build long-lasting relationships with high-value donors and cultivate new principal gift-level prospects. You’ll play a key part in our ambitious plans, including the next phase of our landmark 50th-anniversary campaign – aiming to raise £150m across our core funding and endowment. You’ll have a central role in guiding our Campaign Board and maximising our 50th anniversary year to deliver fundraising success.
If you're an experienced fundraiser with a proven track record in securing major gifts, exceptional communication skills, a skilled leader with an ability to motivate and develop high performance, and a deep empathy for the challenges young people face, we want to hear from you. Together we can help make a lasting difference for young people now and for future generations to come.
Key Responsibilities:
- Lead and inspire a high-performing team to meet a multi-million-pound target.
- Build strategic, long-term relationships with major donors and drive a new business culture.
- Drive the success of high-profile campaigns and projects.
- Ensure ethical, effective, and inclusive fundraising practices.
Apply today to be part of something truly transformational!
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need a Senior Head of Principal Giving?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of our Senior Head of Principal Giving!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).
Safeguarding
The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
Req ID: 3237
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Major Giving at Friends of the Earth is looking for a new Trusts and Grants Manager, to set the strategic direction of the team and give dynamic and thoughtful leadership to the trusts and foundations portfolio.
The Trusts team is well-established and experienced, and this is great time to take the team forward and take ownership of a varied pipeline of funders. We want someone who is creative, enthusiastic and aligned to our mission – if you dream of making a difference in the climate justice movement, this could be the role for you.
As the team manager, you will be responsible for:
- Setting the direction of the team and leading by example in exceptional account management
- Collaborating with teams across the organisation to bring our work to life for funders
- Communicating the importance of trusts and foundation funding to internal and external stakeholders
- Inspiring the team to seek out new opportunities and build meaningful long-term relationships
Key Skills and Attributes:
- Proven track record of securing and managing five and six-figure, multi-year grants and delivering first-class donor cultivation and stewardship
- Experience in leading strategy development and delivery
- Evidence of a dynamic and innovative approach to presenting a range of funding options and scenarios
- The ability to proactively build and manage both internal and external stakeholder relationships
- Outstanding written and verbal communication skills to support strong bid and proposal development and reporting
- Strong leadership skills to support and coach team members ensuring continuous improvement and a sustainable work/life integration
- Good understanding of, and proficiency in, fundraising databases
The team:
The Major Giving team is made up of corporate partnerships, philanthropy and trusts and raises £6 million a year from our partners, funders and donors. It is part of the Income Generation directorate, which includes Individual Giving, Organisational Insight and Supporter Relations.
Working closely with all areas of the organisation, we match high-net-worth individuals, funders and partners to our projects and campaigns and motivate them to give significant gifts to Friends of the Earth.
The Major Giving team is ambitious, well-established, dynamic, and collaborative, with each income stream working closely on projects, events and proposals to ensure donors are stewarded in the most effective ways.
Closing date: Thursday 21st November 2024 (23:59)
Hours: Full time (30 hours over 4 days)
Location: Flexible across England, Wales and Northern Ireland
Salary: Regional £42,528 - £44,568 per annum, or London £45,902 – £47,972 per annum (London salary applicable to candidates who are based in the London office a minimum of two days a week)
Please note we only accept applications via the Friends of the Earth Application System.
We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture.
Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.
Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.
Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.
We are part of an international community dedicated to protecting the natural world and the wellbeing of everyone in it.
The client requests no contact from agencies or media sales.
This is an exciting opportunity for an individual with project management experience and a desire to serve churches in Southwark Diocese as part of an initiative enabling spiritual and numerical growth.
Specific projects have been identified in places across the Diocese of Southwark where there is a clear opportunity for growth and funding has been obtained from the Church of England’s Strategic Development Funding (SDF) to support these projects. This role will be key in the successful implementation of our strategy in each of these places, ensuring the plans are implemented and all strategic and operational aspects of the project are co-ordinated and monitored. An important component of the role is to identify the lessons that are being learned so that these can be replicated to good effect across the Diocese and the wider church.
The Project Manager is responsible for day to day management of the project from initial set up through to successful delivery, working closely with the Programme Manager. This will involve the implementation, co-ordination and tracking of the project plans for the projects that comprise this SDF funded initiative.
About you
- Relevant experience of managing projects in a complex environment is critical, as well as the ability to work with a diverse range of stakeholders from different disciplines and with differing viewpoints.
- You should have a good awareness and understanding of techniques for planning, monitoring and measuring programmes and projects, including risk management, with a proven ability to support organisational change.
- A good understanding of the structure, breadth and dynamics of the Church of England will be important, along with the desire to serve our churches and support a fruitful future.
Are you interested in applying? Please view the Job Information Pack for full and further details about the role, including shortlisting and interview dates.
About us
The Diocese of Southwark is one of the 42 dioceses of the Church of England, created in 1905 from part of the ancient Diocese of Rochester. The Diocese covers South London and East Surrey, is one of the largest Dioceses in the Church of England and the most diverse, and is divided into three episcopal areas: Croydon, Kingston, and Woolwich. It has the London home of the Archbishop of Canterbury and has the centre of the Church of England in the diocese, Lambeth Palace. Today the Diocese ministers to nearly three million people over an area of 317 square miles through its 293 parishes and 105 church schools, educating more 37,000 young people. The churches offer welcome, care and dignity to their parishes, supporting those in education, hospitals and prisons, and pioneering communities seeking to reach out and serve in new ways.
Equal Opportunities
The Diocese has a strong commitment to equal opportunities and will not discriminate on the grounds of race, nationality, age, sex, disability, marital status, sexual orientation, religion or belief. Its employees are expected to abide by the Equal Opportunities Policy which embodies these principles.
Welcome to the Diocese of Southwark, where we seek to be Christ Centered Outward Focused in all we do.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen for a Senior Events and Partnerships Manager to join our Events and Partnerships Teams. This role will require the successful candidate to proactively lead our Events Team to review and overhaul our current events programme before implementing a varied and exciting refreshed programme which will engage new and current supporters as well as the local community and our children, young people and their families.
They will also lead our Partnerships Team to develop and maintain and grow long-term, high value and multifaceted community, group and corporate partnerships to maximise income, value and influence for The Children’s Trust.
Staff benefits include, shuttle bus, and more… Read more below
Role Requirements
- Working alongside the Head of Public Fundraising, you will strengthen and implement business planning, pipeline and budgeting processes as well as devise comprehensive audience-led stewardship plans, maintaining momentum and focus to achieve targets.
- Lead the implementation and delivery of the strategy for the Events and Partnerships teams and work with the Head of Public Fundraising and the teams to develop and review strategies to maximise income from events and partnerships
- Manage partnership pipeline including building opportunities with new businesses to increase the range, value and number of partnerships for The Children’s Trust
- Lead the Events team to review and overhaul our current events programme so that we are maximising net income and ROI as well as meeting the needs of our supporters and local community, and building connections and long-term relationships with our events supporters
- Work across the Retail, Fundraising and Communications directorate to maximise opportunities for contact mapping, cross-sell and support the activity of other teams within the directorate (including but not limited to stock donations, sponsorship of committee-led events, pro bono support, gifts in kind etc.)
- Be responsible for the implementation of the budgets and delivery of income and expenditure against the plans
- Bring the Events and Partnerships teams together to ensure that we are seizing opportunities to integrate the programmes, for instance through corporate sponsorships of events, employee volunteering or participation, donated goods for raffles and auctions, match funding and more
- Develop relationships with colleagues across the Public Fundraising Team, wider directorate and organisation to ensure that opportunities for engagement, integration and promotion of events and partnerships are maximised and publicised
Interview Date: TBC
Terms and Conditions
PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process.
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Queer Britain is the UK’s first and only LGBTQ+ museum, and it’s for all. Our warm and collegiate team opened the museum in our beautiful space in Kings Cross two years ago. Since then, we are proud to have won the Museum Association’s Best Small Museum of the Year award and welcomed over 100,000 visitors
OUR VISION To progress Britain’s understanding of itself by giving queer stories and experiences their rightful place.
OUR MISSION Queer Britain works to Reclaim and Preserve queer people’s stories and objects and Inspire by celebrating and educating about LGBTQ+ lives, impact and culture.
OUR VALUES We are Open - everyone is welcome and respected. We are Courageous - we act with boldness and seek out the truth. We are Connected - we are collaborative and connected to culture
Your aim will be to support the Museum Director with raising around £500,000 per year from charitable sources.
Person Specification:
- An outstanding fundraiser, with a track record of securing four and five figure donation.
- A fundraising professional, experienced in working within at least one of the main areas of fundraising: membership, individual donors, grant-makers or corporates.
- Someone committed to providing outstanding, engaging and exciting donor & sponsor stewardship.
- Someone able to build positive relationships with internal and external stakeholders, including Museum staff, guest artists, visitors, volunteers and board members.
- Someone excited about the prospect of working a cultural organisation with inclusive storytelling at the heart of everything we do.
Role Description:
Research and Prospecting - Working alongside the Director, Development Committee and the Board, you will identify and research prospective people, companies and grant-makers that could support Queer Britain.
Pipeline Management - Using our CRM system, you will maintain our pipeline, ensuring records are up to date and accurate.
Cultivation - Using the full resources of Queer Britain, you will create cultivation plans that may include informal meetings, tours of the museum, meetings with key Museum staff, workshop visits and private dinners
Making the ask - You will be fearless in asking people to support the Museum, and will support the Museum Director with pitching to companies and writing grant applications.
Stewarding and Reporting - You will ensure that all Queer Britain supporters understand the impact of their donation with a stewardship programme that entertains, engages, and encourages renewal.
Queer Britain is the UK's first and only LGBTQ+ Museum, for all, and we opened in our beautiful heritage space in Kings Cross, London in 2022.
The client requests no contact from agencies or media sales.
4,000 professionals, 0 days wasted, 1 incredible purpose.
Contact Centre - Senior Manager (Supporter Services)
£55,000 - £60,000 plus
Reports to: Head of Supporter Engagement
Directorate: Marketing, Fundraising & Engagement
Contract: 12 month fixed-term contract
Hours: Full time 35 hours per week - we are open to various flexible working requests such as compressed hours (10>9)
Location: Oxford, Oxfordshire Office-based with high flexibility (1-2 days per week in the office)
Closing date: 12 November 2024 2024 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply.
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment process: 1st stage competency-based interview, 2nd stage will include a task relevant to the role.
Interview date: 25th and 28th November for first stage and 2nd/3rd December for 2nd stage
At Cancer Research UK, we exist to beat cancer.
We are looking for an experienced Contact Centre Senior Manager to join our Supporter Services team in Oxford. Our passionate and inspiring customer service representatives speak to c1500 supporters per week in a mix of outbound and inbound calls helping them with both fundraising and increasing loyalty to CRUK or supporting them in registering for events, making donations, seeking advice and much more.
As a Senior Manager in the team, you will line manage 6 managers and have overall responsibility for a team of c60, so you'll need to come with solid line management experience. We are looking for a people centric leader that knows how to engage, motivate and inspire a large, diverse team and someone who embodies our values.
It's an exciting time to be joining the team as we embark on our automation journey, moving from Siebel to Salesforce, so this is a real opportunity to have an impact and shape what that journey looks like.
Our supporters are at the heart of everything we do so it is essential we make every interaction a memorable one.
What will I be doing?
Motivate and inspire the team to provide a great experience for our supporters through high levels of engagement via a range of contact channels.
Coach, mentor and empower staff to develop their skills and provide support for them in delivering their objectives.
Create and harness a collaborative working environment to encourage teamwork, energy, creativity, a sense of fun and positive staff engagement.
Act as a point of escalation to resolve any issues relating to the performance of the team and supplier.
Owns the contract for our external call centre suppliers and ensures that the service they provide is seen as an extension of the team at Cancer Research UK.
Develop and implement strategies to improve service delivery and efficiency across the breadth of contact centre services
Through our outbound services, achieve annual income targets
What are you looking for?
If you have experience as a Contact Centre Manager, Support Services Manager or Support Centre Manager we would love to hear from you. Whatever your background you'll need to demonstrate…
Strong customer and supporter focus
Experience of delivering high quality supporter/customer service across multiple teams, in different locations, in a similar organisation (call centre)
Proven experience of line management of multi-disciplined teams working across a range of projects (scale and scope), for multiple customers
Ability to manage, develop and motivate teams, particularly during challenging times
Proficiency in contact centre software and CRM systems with ability to identify opportunities for technological improvements and upgrades
Analytical skills with the ability to interpret data and make informed decisions.
Experience providing input to and implementing: strategy, policy and operating
*Internally this role is known as Senior Manager (Supporter Services)
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Are you a fundraising trailblazer who’s passionate about improving lives?
If the thrill of organising events and driving innovative fundraising campaigns excites you, we want to hear from you!
Northampton Town FC Community Trust is an award-winning and pioneering charity that uses the unique appeal of Northampton Town Football Club to deliver activities that connect our communities and improve people’s lives. We’re searching for a Fundraising & Events Manager who isn’t just looking for a job but wants to make a tangible difference, helping us to raise vital funds to continue the life changing work we deliver.
Why work with us?
We know that people are the key to us achieving our mission – and that’s why we look after our dedicated team. We believe that everyone on our team should grow as the organisation grows – and we do that by encouraging constant learning and development. We know that if we invest in our team, our team go the extra mile.
We are looking for an experienced Business/Office Manager to join our team to support the Chief Executive Officer (CEO), Senior Youth Work Manager, Board of Directors/Trustees and our wider team of youth workers and volunteers as well as providing general business administration and office management.
This role offers lots of opportunity to bring your business management skills to ensure the smooth and efficient running of the operational side of the charity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Operation Smile is a global nonprofit specialising in cleft surgery and care. We provide medical training, education and mentorship to surgical teams around the world, along with expertise, research and care through our staff and volunteers, working alongside local governments, nonprofits and health systems.
Join Operation Smile UK as our Senior Acquisition Manager and make a difference in the lives of children. We're searching for a fundraising professional with experience in acquiring new donors through a variety of fundraising channels including Door to Door (F2F), digital fundraising, DRTV, cold mailing and door drops. You'll be responsible for managing a £2.4 million budget and developing innovative strategies to increase individual cash and regular giving support.
Key Responsibilities
- Manage and drive recruitment of regular givers and cash givers to grow income and supporter volumes, in a multi-channel programme including Door to Door (F2F), digital fundraising channels, DRTV, cold mailing and door drops.
- Manage relationships with agency partners executing acquisition campaigns on behalf of Operation Smile UK for the betterment of the acquisition programme.
- Lead and execute our door to door (F2F) programme with the goal of expanding this form of acquisition fundraising over the coming years.
- Conduct a comprehensive evaluation of OSUK's digital acquisition fundraising program, including the performance of current agencies and consultants. Develop strategic recommendations and a future-focused plan that leverages the expertise of existing or new external partners.
- Full campaign management and execution in line with prescribed deadlines. This includes briefing agencies, sourcing content, managing data, copy development, proofing, briefing stakeholders, training agents, developing campaign analysis and reporting, managing costs and invoice processing.
- Monitor and report on budgets and assist in building future expenditure and income targets. Work as part of the Individual Giving team to reach strategic targets.
- Work closely with the Communications & Digital team, and Individual Giving team to ensure campaigns are in line with brand standards and integrated seamlessly with supporter retention.
- Work closely with the Individual Giving team to constantly refine the newly introduced ‘welcome programme’ aimed at transitioning new donors to retained donors and improving retention rate.
- To work closely with the Senior Database Manager and agency partners to review direct marketing acquisition campaigns and ensure that information is used to maximise income for future campaigns.
- Collaborate with the Senior Database Manager to develop and implement essential Power BI dashboards. Proactively request ad-hoc data analysis to track key acquisition metrics and inform strategic decision-making.
- Introduce new acquisition channels and develop existing ones within KPIs to manage risk and keep fundraising up-to-date within evolving channels.
- To ensure that campaigns are where possible integrated or co-ordinated thematically, creatively and/or by target audience to maximise impact.
- To lead in the training of external agencies, effectively communicating the work of Operation Smile to key representatives.
- Travel to meetings in the UK and overseas where necessary.
Staff Benefits
- Hybrid Working (1-2 days per week at the UK Office if you are based in Greater London or 2 days per month if you are further afield)
- Season Ticket Loan
- 1-day additional holiday each year to a maximum of 30 days annual leave
- Additional days off over the Christmas period
- Cycle to Work Scheme
- Enhanced maternity and sick pay benefits, subject to length of service
- 6.1% employer pension contribution
- Access to the Employee Assistance Programme, a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general well-being. The EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues.
Application Process
Submit your CV for review and we will be interviewing candidates at the latter end of November (dates to be confirmed), with first interviews held in person at our UK office.
The full job description and person specification is provided as a PDF with this job advert.
Note: The deadline for applications has been extended until 30 November.
The client requests no contact from agencies or media sales.
Join Our Team as a Centre Manager!
For more information or to apply, please click 'apply now' to be directed to our careers site.
We're seeking an enthusiastic and dedicated Centre Manager to join our team in Newcastle, with regular travel to Leeds. In this permanent role, you'll lead a small team of Centre Coordinators, managing both internal and external relationships to ensure smooth operations across locations.
If you're an organised professional with experience in handling multiple projects, managing facilities, and overseeing budgets, this could be the perfect role for you. A passion for accurate data management and supporting young people through our work is essential.
Above all, you'll align with our values and thrive in our positive, collaborative culture. Apply today!
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Centre Managers?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Centre Managers!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network).
Safeguarding
The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!
Req ID: 3261
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ready to make a real difference? Join us as our new Fundraising Manager and be at the heart of Sufra’s mission to transform lives in Northwest London.
This isn’t just a job; it’s a call to action. You’ll have the freedom to shape our fundraising strategy, working hand-in-hand with our Director and Senior Leadership Team to make a tangible impact in our community.
• Salary: £36,000 - £42,000 per annum (dependent on experience, Full-Time Equivalent)
• Hours: Flexible arrangements from 20 hours per week (0.5 FTE) up to full-time considered. Hybrid working options available.
• Contract: Permanent
About Us
Sufra is an innovative charity in Northwest London that prevents hunger, fights poverty and builds community.
With the help of our volunteers and partners, we coordinate a network of food banks and community kitchens, as well as a social supermarket and café. These act as a gateway for guests to access more holistic support – including welfare advice, asylum support, volunteering opportunities and our award-winning community garden.
We aim to work with our guests to find solutions to their challenges together, whilst campaigning against the causes of hunger and poverty.
What You’ll Do
Strategy & Execution: Create and drive an innovative individual giving strategy that skyrockets our donor base and revenue.
Understanding Our Supporter Base: Dive into our CRM system (Beacon) to understand, profile, and engage with our supporters on a personal level.
Donor Stewardship: Cultivate and nurture relationships with individual donors, including high-net-worth individuals, ensuring they feel valued and connected to our cause.
Campaign Management: Lead dynamic direct marketing campaigns, digital appeals, and social media drives that captivate and convert.
Data, Budgeting & Reporting: Analyse fundraising performance like a pro, managing budgets and providing insightful reports.
Team Leadership: Inspire and guide a passionate team, fostering collaboration across departments to achieve our shared goals.
And More…
• Support our corporate fundraising, sponsorship, and volunteer strategies.
• Boost our PR efforts and build strong media relationships.
• Be the face of Sufra at external events and meetings.
• Work closely with the entire team, stepping in wherever needed to propel our charity forward.
Why You’ll Love Working with Us
Health and Wellbeing: Access to a 24/7 Employee Assistance Programme for confidential advice and counselling.
Learning and Development: Annual training budget, plus shadowing opportunities to grow your skills.
Annual Leave: Start with 25 days per year (pro rata) plus bank holidays, gaining an extra day for each year of service (up to 5 additional days).
Pay and Pension: Competitive salaries with regular reviews, plus eligibility for the Nest pension scheme with employer contributions.
Flexibility: Embrace hybrid and flexible working arrangements tailored to your needs.
If you’re an experienced fundraiser with a knack for storytelling and a heart for serving the community, we want to hear from you. Join us in driving positive change and making a real difference in Northwest London. Apply now and become a pivotal part of our mission.
This vital and substantive new role is to increase charitable income so BBG can deliver its charitable purpose and planned major development.
The Development Manager post has been created with support from The National Lottery Heritage Fund to increase fundraising skill and capacity and will be responsible for managing the day-to-day fundraising function. The priority is the capital project, but in addition the postholder will also build a portfolio of fundraising streams for capital, projects, and operational costs. The Development Manager will be responsible for day-to-day activity, including fundraising data management, income from trusts, grants, individuals, sponsorship, legacies etc, providing exceptional levels of stewardship for all donors and funding partners.
The new postholder will work with the small but dedicated team of Development Director and Systems Development Officer (part time). The new post includes management of any staff and volunteers working to support the development function. The postholder is responsible to the Development Director in raising the funds to deliver the Major project and beyond and growing the day-to-day fundraising operation and a strong body of supporters at BBG.
Key Responsibilities
• Achieve income and performance targets in accordance with BBG’s agreed Fundraising Strategy and business needs, as directed by the Development Director.
• Responsible for managing BBG’s development/fundraising function data, ensuring the highest quality and accuracy of data and information on BBG’s new Spektrix CRM system in compliance with wider BBG requirements and the Data Protection Act.
• Raise funding from trusts, grants, and sponsors and support campaigns for fundraising from individuals, especially major donors, to meet the targets of the Major project, as agreed.
• Work with Horticultural, Commercial and learning/Engagement teams, and other staff to determine projects and outcomes, maximising opportunities for raising funds to support core functions as well as projects, once the capital is secured.
• Manage and oversee funding contracts with trusts, grant givers etc, including payment schedules, reporting, and monitoring compliance with any conditions of funding.
• Responsible for high quality stewarding of all donors and supporters, ensuring BBG’s reputation as an exemplary charity is maintained. Respectful approach and manner in all fundraising. Developing a culture of giving in the charity.
Experience
3-5 years’ experience working in a fundraising capacity, including the raising of significant funds for a charity, including major donors/individuals.
• Evidence of responsibility for raising 6 x figure funds from a variety of sources.
• Experience of taking responsibility for fundraising data management systems
• Experience of managing donors and funder
The client requests no contact from agencies or media sales.
The Senior Programmes Manager will work with the Head of Sector Support and Grants and the CEO to develop and deliver our sector support programmes, including our flagship grants programme that aims to help sustain free legal advice agencies.This role will oversee the development and delivery of our exciting partnerships with other funders and advice sector organisations to support the advice sector. The role will oversee various funded programmes including the development and delivery of our Funder Plus offering.
We are looking for someone who is passionate about access to justice and enthusiasm for our work and commitment to social justice and equal opportunities for all. You will bring experience or understanding in training and development along with organisational capacity building within the advice sector.
Benefits
- 25 days of annual leave, increasing to a maximum of 31 days with the numbers of years in the organisation (pro-rata for part time) plus bank holidays (pro-rata for part time)
- Hybrid working
- Flexible working options
- Employee Assistance Programme
- Contribution to pension scheme (5% employer, minimum 3% employee)
- Continuing personal development opportunities
- Enhanced maternity/adoption and paternity leave pay
The client requests no contact from agencies or media sales.
Who are we?
We are an award-winning zoo set in 100-acres of beautiful countryside just six miles outside Bristol. In April 2023, after 25 years of operating successfully as a zoo and popular visitor attraction, we became a charity; our charitable aims are Conservation, Education and Wellbeing.
This is an exciting time as we launch our new strategic plan and look to grow and develop the zoo and increase our impact for the good of people and planet.
We are a friendly, inclusive and flexible employer and we're happy to work with you on a working pattern that fits with your life and other commitments. Please get in touch if you would like to explore how this might work for you.
What are we looking for?
We are looking for an experienced fundraising professional who is looking for a new challenge and who can hit the ground running in this exciting new role. Therefore, you will have a strong track record of professional, broad fundraising experience from a relevant charity sector along with lots of enthusiasm and creativity.
This fundraising role will have a special focus on public fundraising and developing our fast-growing community of 3,000+ members and developing and engaging this natural group of supporters.
We are looking for someone who is flexible and has experience of a wide variety of types of fundraising including community fundraising, partnerships, trusts and grants.
To be successful, you will be able to demonstrate excellent written and verbal communication skills, and you will be able to apply these skills across all channels including social media. You must have the ability to initiate and develop professional relationships with a kind, but persuasive communication style.
This role will sit within our marketing team and work closely with digital marketing and the wider marketing team as well as the senior leadership team.
Days and Hours:
- We are open to flexible working patterns from between 3 to 5 days per week and hybrid working is also possible. Please speak to us about what works for you.
- Our normal office hours are 9am to 5pm from Monday to Friday but we can be flexible on hours worked to fit around other life commitments.
What you could be doing:
- Lead public fundraising campaigns working closely with our marketing team including social media campaigns and web donations.
- Identifying new funding opportunities - spot opportunities and write compelling proposals and drive ongoing engagement to increase our income to the zoo.
- Writing grant applications to relevant trusts and organisations and working with colleagues to develop projects for funding.
- Lead on fundraising through our membership and on-site fundraising including contactless payment and QR codes.
- Be a driving force for the recruitment and retention of members - growing our community of supporters.
- Communication and development of our membership community including emails, newsletters, and occasional events.
- Ensure compliance with good fundraising practices.
- Development of other fundraising initiatives as required.
Skills and Experience:
- At least 3 years working in a professional fundraising role.
- A strong tract record of leading successful fundraising campaigns.
- Ideally experience of membership or supporter development.
- Sound knowledge of the charity sector.
- Passionate about animals, wildlife, and conservation.
- Creativity and persuasion skills.
- Excellent written and vernal communication skills.
- Understanding of GDPR and data protection regulations.
- A full UK driving licence.
Salary: £32,000 per annum (full-time).
Benefits:
- Zoo membership for you and the family members you live with.
- Free car parking.
- Pension scheme.
- Sick pay policy (after probation).
- Discount within our zoo's gift shop and food barn.
Please send your CV and cover letter via email, please make your subject headings of emails 'Fundraiser Application'.
In your covering letter please describe your relevant experience and how you best match our Skills & Experience criteria.
The client requests no contact from agencies or media sales.