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Citizens Advice Waltham Forest, Walthamstow (Hybrid)
£36,685 per annum
Posted 4 days ago
Closing in 7 days
Cruse Bereavement Support, SE1 8LJ (Hybrid)
FTE £23,155.2 (prorated £11,577.61) per year
Posted 1 week ago Quick Apply
Closing in 7 days
Royal Hospital For Neuro-Disability, Putney (On-site)
£33,000 per year pro rata (3 days per week)
Posted 1 week ago Quick Apply
Royal Association for Deaf people, London (On-site)
£32000.00-£32000.00 per year
Posted 1 week ago
Closing in 4 days
The King's Trust, London (Hybrid)
£32,700 - £40,800 per year
Our Brand and Marketing team is looking for a creative and enthusiastic individual to join us as a Campaign Lead (50th Anniversary)!
Posted 3 days ago
Closing in 7 days
QCCA Ltd, NW5, London (On-site)
£50,000 - £55,000 per year pro-rata depending on experience + pension
Posted 1 week ago Quick Apply
Closing in 7 days
Child Brain Injury Trust, Remote
£40,000 - £45,000 per year
Posted 3 weeks ago Quick Apply
Help for Heroes, Remote
Up to £33,004 per year
Help for Heroes has an incredible opportunity for Community Builders to join the Community Development team.
Posted 6 days ago
Pump Aid, Remote
£25,000 - £28,000 per year
A driven and confident fundraiser and communicator to join us in changing the way people access safe water sustainably in Malawi
Posted 4 days ago Quick Apply
Page 16 of 25
Greater London (Hybrid)
Walthamstow, Greater London
£36,685 per annum
Full-time
Contract (31st March 2026 - with the possibility of extension subject to funding)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.

We are seeking an experienced Senior Debt Adviser who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. They will have experience of supporting and supervising a team, and monitoring their performance to ensure this remains in line with internal and external requirements.

The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice. 

Main Responsibilities:

● Provide casework covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.

● Researching and exploring options and implications so that those accessing our service can make informed decisions

● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing

● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels

● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder 

See attachment for further details 

Application resources
Posted by
Citizens Advice Waltham Forest View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 28 October 2024
Closing date: 27 November 2024 at 23:30
Tags: Advice / Information,Policy,Training / Learning,Advocacy,Customer Service

The client requests no contact from agencies or media sales.